Sony Ericsson — Delay in service | |||
I gave my mobile before oct 20th for slide problem and charging problem.but,still now they didn't give me the correct date to deliver my mobile and i give my mobile in sony ericsson authorized service center in coimbatore(k.g.electronics)... Was this information helpful? | |||
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Comments
Service
1.sound is not clear.(speaker & mike)
2. mamory card not sitting in it's pocket. (loose fitting of pocket).
3. low sound of set.
2. mamory card not sitting in it's pocket. (loose fitting of pocket).
3. low sound of set.
dear sir.
i purchased a sony ericsson mobile T715 from Behal associates,dehradun on 17 august 2010 ,paying Rs 8,300 only.IMEI no of handset was [protected]. with in one month phone started giving multiple problems .i gave the phone to company's authorised service centre M/s Allied Infotel,25 Tilak Road Dehradun.on[protected].after a long wait of 20 days swaped hanset was given to with new IMEI no [protected].
inspite of tall claims that handset has been fully replaced .it again started giving same problems with some new problems and had to sent to the same authorised service center vide complaint no SE11AIF10104 dated[protected].ever since my nightmares have begun where i have to go through the process of enquiring of status of my handset and getting the same answer 'your phone is under repair"once i filed complaints to customer care through email and was allotted ticket number 89703452.no further reply to this complaint was received .thereafter i called up customer care number thrice but only once they registered my complaint and gave me a reference number 89748822 and assured me my problem will be looked after but till day the problem is not solved .
after lot of disappointment and mental harrasment i sent a letter to the 'head customer care sony ericsson mobile handset.104 times tower main M G Road sector-28 Gurgaon .i sent this letter twice with the photocopy of bill,workorder old and workorder new.but still there is no response from there .
my life has become difficult without mobile and it is causing a great loss to my personal and professional life .i am a middle class women and it is very difficult for me to buy a new phone but out of helplessness i today i have bought a new nokia mobile .now my request is to you to please help me to get the refund of my money from sony ericsson .
i am sure your organization will help me in this matter.
thanking you
anju shangari
i purchased a sony ericsson mobile T715 from Behal associates,dehradun on 17 august 2010 ,paying Rs 8,300 only.IMEI no of handset was [protected]. with in one month phone started giving multiple problems .i gave the phone to company's authorised service centre M/s Allied Infotel,25 Tilak Road Dehradun.on[protected].after a long wait of 20 days swaped hanset was given to with new IMEI no [protected].
inspite of tall claims that handset has been fully replaced .it again started giving same problems with some new problems and had to sent to the same authorised service center vide complaint no SE11AIF10104 dated[protected].ever since my nightmares have begun where i have to go through the process of enquiring of status of my handset and getting the same answer 'your phone is under repair"once i filed complaints to customer care through email and was allotted ticket number 89703452.no further reply to this complaint was received .thereafter i called up customer care number thrice but only once they registered my complaint and gave me a reference number 89748822 and assured me my problem will be looked after but till day the problem is not solved .
after lot of disappointment and mental harrasment i sent a letter to the 'head customer care sony ericsson mobile handset.104 times tower main M G Road sector-28 Gurgaon .i sent this letter twice with the photocopy of bill,workorder old and workorder new.but still there is no response from there .
my life has become difficult without mobile and it is causing a great loss to my personal and professional life .i am a middle class women and it is very difficult for me to buy a new phone but out of helplessness i today i have bought a new nokia mobile .now my request is to you to please help me to get the refund of my money from sony ericsson .
i am sure your organization will help me in this matter.
thanking you
anju shangari
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Sony Ericsson — Delay of service
Dear Sir/Ma'am,I own a W350i set of sony ericsson i gave this to repair centre as its keypad of not working and tha flap was breaked.I gave this set to Faridabad Service station which is situated in NIT 1 of Faridabad.It took them 1 month to replace all this.I also spoke to sony ericsson call centre people they assured me that all the parts have been delivered to the service centre but the service centre people were again -2 telling me that we haven't recieved.On 17 th april i recived this set.On getting this set i personally checked up that the set o[censored]sed by the owner for around 6 days for his business purpose.In my view sony ericsson should cancel all his licence of Franchisee and should pay me for this.I have N no. of proofs to show that the set was used for business purpose 24 hours.And yes on speking with the owner he refused by saying that the set was used for checking i think to check the set it doesn't take 6 days and moreover its not the asset of company to use it for personal use.I request the consumer court to file a case against the service centre.