Sony India Complaints & Reviews

I have Sony Ericsson mobile VIVAZ and purchased 2 year back.
In July 2012, I have given it to authorized service centre at Baroda , Gujarat namely CCEL CARE CENTRE for the problem of charging, as it is not getting charged and become hot, following is my complaint against the services given
1. Initially service centre said it will take at least 2 to 3 days for repair.
2. In one hr time they called it got repaired .
3. They have given bill of Rs 2750 /-
4. The receipt of payment is enclosed , which does not contain may details like address, proper receipt number , ST number signing authority, Nature of the work or part replaced many thing like customer name, job card / order number work carried out place etc entered when i stressed for after heated arguments.
5. 5. Now my mobile giving the same problem , if i will go to same service center they may take any charges with justifying the same or giving proper receipt of the payment.
The online complaint number is 93565972
again the mobile has been given to Authorised CService Centre at Baorda ( Gujarat ) on 05.12.2012 with the problem that now it is not starting at all and with not getting charged ( old problem )

Now please note that i have paid 17000 for this hand set and just after one year problem started and got repaired (paid ) for rs 2750 ( Receipt is enclosed ) but problem not solved and become worsen .( the why so much charges was taken and if you will see the receipt of the payment which does not have so many essential part
Address
Problem
ST number etc
Many more things are missing .

Please ensure that this time it has to be repair properly and at the cost already paid else final declaration to be given by SONY that this piece is not repairable .

Dear sir,
I Yagnesh Thakkar request you to take up my issue in your show so that i can get my mobile hand set back given in service
Details in brief has follows
Compliant against:- Sony xperia
Model:- sony xperia sola (M27i)
Ticket Id No. :- [protected]
Date of submission:- 11 feb 2013(for service under warranty)
Work order :- Replacement of ON/OFF Key and Touch Pannel

While submitting i was told that i will receive it in 10 days.
i have been not given a phone from the company during service period
Till date they have not made spares available for my handset to service station at Baroda.

so i kindly request you to take my complaint into notice, so that i can get my phone as soon as possible

Email Id: [protected]@gmail.com

bade achhe lagte hai is a popular show, in fact the only program i watch...i work whole day from 8:30 am & return tired at 6:00 pm...hoping to refresh myself with ram & priya...i can't afford to stay awake at 10:30 pm to watch balh...& so 7:00 pm was the best time....showing crime patrol & other violent shows at prime time is not correct, they can be shown after 10:00 pm....
PLEASE START BALH AGAIN AT 7:00 PM...I WILL BE GRATEFUL.

Hi,

I am posting this issue here in the hope that I will get a better response as compared to the customer care executives available on[protected].

I purchased this pone some 2.5 months back. Within 3rd day, the phone started showing software problem and phone would be hanging. My old ticket no. was [protected]. After that I went to Sony authorized service center at Ahmadabad regarding this problem. Then your service engineer solves this problem.

After 2.5 months I faced another problem with this phone. The problem is that my phone had automatically switched off. Then again I went to service center. My ticket no. is [protected] and job no. W[protected] dated 11/2/13. After checking, your service engineer told that, there is problem in motherboard. And again he guaranteed that phone will be in working condition within 8 days. But as on today after 16 days we can’t receive the phone. And they want again 7 days for repairing purpose.

So, without my phone I am totally handicapped. So please replace the phone or send my total money back,

Dear Sir,

I have purchased a SONY BRAVIA LCD TV(Model No: KLV 22BX350) on june 2012. From the very fast day of installation I am facing a problem with the display.
I have launched complain for more than two times. Every time an engineer came to my home and always tried to justify that I am a blind and I am telling them lie.
I have also got some phone call from their end, they told me to go in front of my TV and set the settings as per their instruction but I am not suppose to do that as it is still under warranty period, before I tell this word to that tele caller cut the line. I have seen this model at my friends(more than one friend and relatives) room then I went to purchased it, they are not facing any problem with the display. I have installed my TV on the same height(around 3 feet up from floor) like others but facing problem when I am trying to see it from ground level, picture comes negative. I couldn't remember all my complain numbers but my last complain number is 13080607. This time also an engineer came to my home from SONY service center (TEKNO PLAZA CD-96,sector-I,Salt Lake, Kolkata-700064) named Mr. Samir and he did a lots of wrong thing I must say forgery with his Senior Mr. Subir. Firstly he (Mr. Samir) came on last Saturday(9th feb 2013) then without listening my problem properly, always tried to justify that my TV is OK and what is the difference between LCD and LED. I told him that then how come my friends are not facing this problem(they have also LCD BRAVIA). He wanted to see that TV but unfortunately my friend was not at his home. Mr. Samir told me "no problem I will come when your friend will come (8:30 PM)" and he filled up a form took my Signature where I mentioned that I am not satisfied he will attend again at 8:30PM. Just few minutes after his departure I got a call from Mr. Subir with these words "It is impossible to attend up there at 8:30 PM" [forgery point 1] ."I am not going to take your comment, I always take my engineer's comment"
I asked him what is that comment. He says "set found OK", after our telephonic conversation it comes to my notice that Mr.Samir put this comments after my Signature (on the same page)[forgery point 2]. I told them to replace my TV, they said your TV is OK. At last I told them you force me to go to consumer forum, they said you can go any where you want. After 1 and half hour I called them again to came to my relatives home and see that they are also not facing the problem. Mr. Samir attend and become the witness that I am right and they are wrong, yet they are not ready to replace my TV. Still they are making some irrelevant argument.

This is really very better experience that after having SONY BRAVIA TV I need to take leave more than one time to solve the problem.
Please take a immediate step to solve my TV problem.

Thanking you,

Yours truly,

Sarbasish Pal

Sir,
i have purchased a Sony vaio laptop on 27.03.2012 which is in warranty period, my laptop display has vanished automatically without any physical impact to it. when I contacted to the dealer (Super computer Amravati), he is refusing to service it at free of cost as it is in warranty period,instead he is stating that display problem is not covered in the warranty, and demanding for the extra service charge of 5000 rupees.

Please do the needful.

REGARDS
DEVENDRA PATIL
OPERATION OFFICER
INDIAN OIL CORPORATION LIMITED

Sir i had purchased Sony xperia sola from reliance digital(KANNUR) on December 2012,
on 5th of February i had a problem with touch panel, touch panel of my phone is completely gone,
i give my phone to Madonna(Authorized Sony service center in kannur) they told me that within one week phone will be repaired but they didn't give the reason for why the touch panel is gone within one month of purchase,

till 22nd of February i didn't get back my phone repaired,
please help
job no: W[protected]


[protected]@gmail.com
[protected]

Respected Sir/Madam,

I have lost my mobile today(23-Feb-2012) morning around 6.00 am. Please find below the required details - to track down my mobile. It would be really great, if you could assist in getting my lost mobile back. Kindly do the needful.

Name: YogaVignesh SP
Address:
no.8, 5th street,
Devi Karumari Amman Nagar,
Vijayanagar,
Velachery,
Chennai - 600042
Phone model: XperiaSL LT2688
Lost Mobile No: +91-[protected]
Make: Sony
Last used No.: +91-[protected]
E-mail for communication: [protected]@gmail.com
Missed date: 23-Feb-2012 (time around 6:00 am)
IMEI No.: [protected]
Alternate Contact No: +91-[protected] (or[protected]

Currently, the phone is in switched-off mode. I attempted to reach my mobile no twice - just after I lost it, i could able to hear the ringtone, but later it got switched off.. The person who has stolen it would have switched off it.

Please reach out to me with the alternate contact no.

Thanks,
Yoga Vignesh
(Alternate Contact No: +91-[protected] (or[protected]

Display has one or two green spot which could be dead pixels. When contacted Sony refused to exchange as the number of spots is less than three!
I am providing the bill details: Bought from Ansar Gallery, Saudi Highway, Tubli, Kingdom of Bahrain PO Box 80156 bearing Bill No.515860 dated 28.1.13. The product has international warranty for one year.


Anoop Paul
Email: [protected]@yahoo.co.in
[protected]

I buy camera of sony i.e. W-630 of rupees 7990 before 5 days. But now co. reduces that’s price by rupees 2000. That is fall of mrp by rupees 2000. Its not fair. They cheating their customer. Its general to reduces price in any product. But now its reduced by more than 25 %.
I got fall down in my product’s value by rupees 2000 with in a week.

I wants to refund of rupees 2000 or upgrade model of same mrp.

SONY INDIA PVT LTD SUCH A COMPANY HE IS USING LOW QUALITY MATERIAL IN THEIR ALL PRODUCTS. I HAD PURCHASED ONE SONY LCD BRAVIA MODEL NO-22CX350 ON 29/06/2012 BY PAYING 15900/- JSUT WITH IN TWO DAYS IT BECAME DEFECTIVE . FOUR LINE CAME IN DISPLAY WHICH IS TOO DIFFICULT TO SEE THE SCREEN.
IN THIS CONNECTION I APPROACHED TO DEALER AND SERVICE CENTRE AT BERHAMPUR NOTHING WAS DONE. WHEN I SEND A MAIL TO THE SONY COMPANY THEY REPLIED ME THAT SIDE PANEL WILL BE REPLACED NOT MORE THEN THAT. WHEN MY ADVOCATE SEND A NOTICE TO THE SONY INDIA PVT LIMITED AND SERIVCE CENTER AS WELL AS DEALER , COMPANY ADVOCATE SEND A REPLY TO ME AND MY ADVOCATE THAT SIDE PANEL WILL BE REPLACED NOT MORE THEN THAT. IF YOU WILL DO ANY LEGAL ACTION AGAINST MY CLIENT (SONY COMPANY) THEN I WILL ALSO MAKE LEGAL ACTION.

INSTEAD OF REPLACING THE NEW ONE HE IS REPLYING TO CUSTOMER. KINDLY ARRIANGE TO REPLACE MY LCD TV OR ADVISE ME HOW TO GET THE NEW TV.
WITH DEEP REGARDS
SUNIL KUMAR MISHRA
CELL: [protected]
DATE: 21/02/2013

My Laptop got stolen while travelling in National Travel from Pune to Banaglore. Bus was stopped for dinner around 8 pm on 4th Feb 13

I registered the complaint in Boregaon Police station, Satara. Below are details of my laptop

Model : Sony Vaio
Model Name: VPCEH36E/B IN5
Serial Number: 7002925
MAC Address 78843CFBD3AD
Wireless Lan MAC 64273795FFEF

In case any information pls contact mail: [protected]@yahoo.com

I Purchased Sony vaio netbook MODEL NO " VPCYB35AN " purchased in "APRIL 2012 " . "(Dont Buy Sony Vaio Netbooks)"

It shows Operating system not found error & it was continuos & SONY VAIO NETBOOKS R AFFECTED BY Malicious Software (as stated on their website.

I complained SONY 3-4 Times but no USE, THEY couldn't give me any Solution to Operating System not found Problem

See this Sony-asia website , there ARE AFFETCED MODELS OF SONY VAIO netbooks :
(http://www.sony-asia.com/support/announcement/485620/productcategory/it+persona...⇄ - this website

My model is Affected is shown on below mentioned website:

FOR AFFECTED MODEL click here : (http://www.sony-asia.com/support/resources/en_AP/usefulinfo/HTB_issue/Affected_...⇄

I Found this link myself (Own)

Why the hell SONY sold these models if they already knew it was attacked by malicious software ?????

I want Replacement. This is Cheating To customers

Worst Service is provided by SONY.

I have purchased TV on date 25-12-12 from "valuable lifestyle" canada corner nasik. 422002.
At the time of installation of tv at my home, engineer told us surprisingly that your tv is damaged. On the same date I have claimed product replacement warranty from company for the issue. The person who was manager at the valuable lifestyle ensured me that it is sole responsibility of me to replace your product under warranty so dont worry at all. But now when i have called "valuable lifestyle" for getting status of my warranty claim they told me that manager left his job. Name of manager is " Mr. Matlani" .
Now at the current moment everyone is telling me that your TV can not be replaced under warranty....and you have to pay for it...........so please help....

Dear Sir,
Please help me I Have Purchased a New Set Sony Xperia
ST21i2 on 17 December 2012 , After purchasing one day i
have problem in my phone When Sombody Call Me hering
Double Sound I am Thinking That its Network Problem But
Problem not in network .the problem is in Phone.
After that i Went to Sony Care Rohtak on 21st of December 2012 .Where
Enginner said to me Problem in Phone Software He Upgrade it Problem
Sortout .But After 2 Days Same Problem in Phone.I again Visited in Service
Centre For Solving My Problem But Enginner Said to be Please Call
Custermer Care For Ticket ID . I Called Custermer Care and where i Have
Received A TICKET ID [protected] and i Submit my Phone in Rohtak Sony
Care. ON 18th Jan 2013. I Received My Phone From Rohtak Care But that Time
Phonre Working Ok . But From Next Day I am Facing Same Problem Again.
I Visited Custumer Care Again and again Enginner Tell me Please Log a Call
in Sony Custumer Care . After That I Log a Call in Coustumer care and Same
i Have Received a Ticket ID [protected] and Enginner Submit My Phone . But
After 2 Months Gone But Problem Not Solved in between i mail mark
to questions.[protected]@support.sonymobile this Email ID and there I receved a
mail Thaths Ticket ID is 94427070 for Complaining this problem .But after
that Day I have not yet Received any mail for this For Checking My Phone
Please take in this matter seriously till date i have not received my phone.


So I requested you to Please Replace My Phone as early as possibe.

Thanks & Regards,
Mukesh Pawadia,
IT Helpdesk Rohtak
ICICI Bank LTD
Employ ID = 70522
Mob [protected]

I,Rajeev Chadha , bought Sony Bravia LCD TV Mode KLV-26BX320 bearing serial number 7004089,
purchased on 24.10.2011 from Dawar operworld , Gurgaon . I made acomplaint on customer care on
2-2-2013. Service engineer from Sony Authorized Service Center M/S I-connect ,Sector-14
Gurgaon checked LCD on 02-02-13 & told motherboard needs to be replaced (service job number
J[protected]. I send an email to sony customer care on 8th Feb 2013 to repair my LCD free of
caost.
After that I called up Sony India Service Incharge haryana on 9th Feb. 2013 who assured me a
positive response by evening but no reply received.
When I tried to call him he didn’t pick up my phone. I emailed to him & sony customer care on
12th & 13th Feb 2013 but no reply received

Finally I received a reply from Ms Preeti Chawla (officer Customer relations North ) on 15th
Feb. 2013 that that theyregret to inform me that my request to render free of cost service for
the aforementioned product, is rejected & I need to pay Rs.7,462/- to get my LCD repaired
My question is, I agree that the Warranty is over. But what is the ‘Life’ span of SONY Bravia
TV in India . Only 1 years & 3 months. I purchased it in Rs. 22000 and after 1 yrs & 3 months
again Rs. 7462 needed for repair , Is it the Quality Sony is Proud of ?? If this is the
Quality then why should I buy Sony products

Rajeev Chadha

Pl guide me how to rectify the problem of blurred still picture and also that the video cannot b recorded beyond a few seconds.

One Sony LCD Bravia TV purchased from M/S Arrow Agencies ,Oneway Traffic Road,Berhampur,Ganjam,Odisha vide Bill No-87 on 29/06/2012 for Rs.15900/-. BRAVIA Model KLV-22CX350 Serial no. 3256817.
From Day of purchase problem came. for my innocient the dealer cheated me by giving one defective LCD Sony TV of above serial No and model number.I think Sony Company is saleing defective p;roducts at Odisha Market. company is using low quality material in the LCD Tv. that is why the problem and defective tv knowingly their dealer sold me.

When I complainted to the dealer about four horizental line is coming in the screen, so that picturers is not clear visible because it coming in the middle of the screen.

The Dealer M/S Arrow Agencies replyed me when I went to their shop he said me check the Star connection. then you come and tell me. after through checking by star line provider . again i went to the same dealer he avoided me yes company people will go to your house. this thing happen and about 15 day gone to avoid me by telling lie.

After some days when I approched to same dealer he replied me Yes I have told their company people they will come to your house. nothing was done. again I requested the dealer he said me yes with in day or two company people will come. nothing was done.
after some days a person came he saw the situation and went away. I thought some thing will happen but nothing was done. about 4 months gone to approach the dealer . Dealer cheated me by giving defective Sony LCD TV (Bravia) . Very Surprise is that when I searched the Sony Tv Web site there is no telephone number or FAX number of the company. Customer care people are also not behaving properly. just to avoiding the customer as if our local dealer how he cheated me by giveing defective products.

Date: 15/02/2013
Mobile: [protected]
Again some days one person came and he took the slip from warranty card. he tored some part fron the warranty card. nothing was done. after some days I requested the dealer after that again a person came he took the LCD TV's Photo and went away . When I given a mail to the sony company thier reply came that we will replace the side penel set. My question is from day of purchase problem was there. to avoid time he mis-promised the dealer at last side penel will replace. why this will happen ? why not total new replacement.
Because of innocent he took plea and sony company is saleing the defective LCD Bravia TV at Odisha Market. which TV is saleing that quality also very bad that is why this thing is happening. which came my place.Sony company is not mataining the quality materials what is using in LCD TV.

I had submitted my Xperia neo V (MT11i) handset to sony service center (Accel frontline lmt.) on 15th Dec’12 for repairing the front cam. On Thursday 10thJan’13 (almost a month done ) when I 3rd time called at service centre to get updates on my phone, I got to know that there’s an issue with the motherboard & as the production for my handset model is discontinued, I will be given another handset (Xperia Go) which is around Rps. 4000/- cheaper than my handset & low in specifications too.

I have complained to the service center people that i want my money back or my handset to be repaired in proper way (which i doubt is possible now as the production is discontinued). But those people have asked me to drop mails.Its been 2months now and they are just saying to keep patience. They have not taken any action till now or have not given me proper reply for what action they are taking in regard.

Please help me out!

i gave my sony ericsson w20 phone at service center at jaipur, they said that we repair that in 7-15 days but after 15 days was doing call to that person , then he say that still phone at Chennai center , it will give you next week,, it continuous .after two month,i went to jaipur sony service centr, then they say phone not repair and service center going to close so we can't repair it. in two month my phone going out off warranty so please help me .
otherwise i take any otherstap.
all details other detail you can call on[protected]