Sony India Complaints & Reviews

Hi,
I have bought Sony Xeperia S mobile phone on 27th of June 2012 for Rs. 30,000/-. I started facing issue with external speakers from 12th of October I did update of software as per help provided on Sony Mobile help and support link but still I was facing same issue. I went to Sony service center Accel Fortline Mumbai (Tardeo) on 16th October 2012 Mobile Handset has been diagnosed by engineer and reported need to submit, I Submitted Mobile Handset on 17th October 2012 (Ticket ID No. [protected], Job No. W[protected], Call reference No. 93914549 for Sony support call center) I have been Informed repair of phone will take working 5 to 6 days of time because they need to order part for it. I tried to call Accel Fortline Services On given phone number[protected] but unable to reach, then I stared to follow up with Sony Support but I always get answer that part will be dispatch and all I never get any answer which will give me exact status of repair of my phone. Then I had word with Mr Latit from Sony Xperia repair Sr.executive on 5th November 2012 and he informed me that part has been received by Engineer at service center and I can collect my Mobile Phone on 6th November 2012 but when I went to get phone I have informed by representative that part which has been sent by sony was faulty, I had word with sony Sr. Executive Anup Bhowmik I ask for Full refund or Replacement but he have denied for that and offer me Extended warranty and assure me to repair Mobile Phone but still he fails to give me time period it brings uncertainty and lack of ownership to resolve issue of customer form Sony. I am facing lot's of problem in my business as bought this Mobile Phone for my business purpose and hoxed by Sony. I have informed that I will get updated status on My unpaired mobile phone by working 48 hours by Anup Bhowmik which was not done by him.

Hi, My name is AnkitShrivastava . I have Purchased a Sony Live With Walkman (WT19i) on 26 Jan 2012 from mobile store ( Jabalpur ). My phone started giving strange sound when ever I connect my handsfree, so I went to the Sony Authorised Service Centre .( SwagatBhawan Plot No. – 202, near labourchowk, Jai Nagar – Jabalpur- Madhya Pradesh -482002) on 5 October 2012. The service centre guy told me to leave my hand set &handsfree and asked me to call after 2 to 3 days. I called the service centre and he told me that there is a fault with your phone”s motherboard and we have to replace it and it will take 10 to 12 days and gave me assurance that it will be fixed for sure. Then after 12 days I went to service centre but they told me that it will take more time. I repeated calling them on their number and eventually they called me to visit the store as my phone was ready, so on 3 November 2012 I went to the service centre and they gave me my phone without my handsfree , so I asked them about my handsfree and they told me that they have lost my handsfree and was making excuses for the same. I told them I will not take my phone back until they will give me a new or my own handsfree. I went on 5 November but again they were not able to provide me with my handsfree and the service centre guy was shouting at me and giving excuses. Then on 6 november 2012 morning I called the Sony Customer Care Number, I was talking with a Executive of Sony Customer Care in conference with service centre guy and the service centre guy promised on call that he will give me a new handsfree by evening.So I went to the service centre on 6 November 2012(evening) he told me to sit for hours and forcing me to take a old handsfree, I was furious with this kind of behavior and I asked him to show me my sony mobile phone as I was checking the mobile I found that my mobile touchpad lights were not working and one of my mobile speaker was not working and fitting was not done properly and there was some network issues as well, I told him about the faults and he told me that he didn’t check the touchpad lights . But it is properly mentioned in the service job sheet that my phone touchpad lights was working fine and my mobile was scratch free and they didn’t fixed it properly. The service Centre guy trying to wash his hands with this issue and he closed my this ticket id ([protected]) and raised a new ticket id ([protected]) for the touchpad light . And when I asked him why did you closed my old ticket id he said the ticket id”s are linked with eachother . I completely not satisfied with his answer and wanted to escalate the issue to further level.
Now I am going to consumer forum for the same with all the papers . And I want you to look in this matter and provide me a new Mobile phone and handsfree.


Regards,
AnkitShrivastava
[protected].

Im Ashok few days before I bought sony xperia ion, there is no 3g internet connection when airtel sim is inserted , I thought my sim is fault, so I bought new micro sim and inserted it still I have the same problem, when I put my sim in other mobile I get good internet speed, could any one help me from this pbm my email id is [protected]@gmail.com

my Sony vaio E15128 laptop display was broken while travelling in a bike... i do not know how it happen... i kept my lap in the bag which they are provided. then also it broken. i gave to Sony service centre Thiruvananthapuram. they said that they cant give free service. I bought the laptop before 12 days ago(27/9/2012).. they are asking above 10,000 rupees for repairing.. what should i do???

Sir/Ma'am,

I bought a Sony Xperia phone on 19 September 2012 which was a faulty product and stopped working on 28 Sept. 2012. I returned the phone and was promised a replacement within 15 days (before 15th October 2012). Since then i have visited the service centre more than 15 times and they keep delaying the arrival. It has been 40 days and they still have not returned the phone.
Also i was lied to at the retail centre about the color of the mobile handset. The sony sales person informed me that the phone will not release in red and blue colors as the company advertisement said and convinced me to buy the phone in white color. Although after 15 days the phone did release in those colors. I am highly disappointed by the retail and service centre of Sony company.
Please find the attached Service job sheet.

Retail shop:
PRIYA COMMUNICATION, SCF-91, Sect-14 Main Market Gurgaon
Nishant :[protected]

Service Centre:
[censored]IJ TELECOM, SONY AUTHORIZED SERVICE CENTRE, shop no. 115 GK AKD Tower, Sect 14
Taj: [protected], [protected]


Thankyou

Chetana T. Kotak

Hi,

I bought Sony Xperia P lt22i from abroad last month for Rs.21000/-, Which does not have warranty in India i appreciate this.

Few days back i remove my sim card for some reason and after that i inserted in my phone but not fit proper and not shown sim network in my phone.
So, i try removes & inserted many times and due to this my pnone's micro sim Slot Tray damages and after that my phone is not working.

Due to this problem, I gone to Sony Service Center near to my place for repairing. but their person Told me this will not repair here as it was from abroad and not come in warranty.
I appreciate that warranty not cover in abroad phone but i told him that just repair it i am ready to pay your service charges and part replacement charge. than also he refuses.
after i mailed to sony xperia support forum about this problem, they also told me we can not help you in this matter.

than I shown my phone to two - three private repairing center outside, all are told me that its parts are not available in market otherwise we will do repair your mobile.
than i called to Sony customer service center and i discussed about this problem. i told them that your mobile parts are not available and your service center also refuses to repair. Than who will repair my phone.
i seen its American Sony website, in that website i see that they do repair chargeable there product without or expired warranty handset. I questioned them why not here..
and i also told them i used Nokia, Samsung mobiles from many years they all do repair their products even non warranty also by taking their charges. Here their Mobile parts are not available and even not repairing them self.
afterward they also told me that we can not help you in this.
as i told them, i will complaint this. they told me you can do.

Please do the needful. My mobile is not working from 20 days. My Mob. No. is [protected].(Vishal).

I have purchased the Sony Xperia mobile phone in October 2011. Since i have purchased the phone it was giving problem of dropping calls and my friends sometimes couldn't call me because for them i come out of reach. Initially SONY customer care told me that its a network issue not an Mobile issue. But after twice changing my sim i found that its the mobile that is faulty.
I have submitted my phone on 5 september 2012 to sony xperia service center. First it took 2 months for them to repair the phone, and then when after two month long wait when recieved my phone its problem has not rectified. So essentially my 2 months wait gone all wasted. When i complained again on phone that its not rectified they says it will take another 10 days so i asked if it didnot get resolved then what will u do .. They have no answer .They have no such policy.
I am fully mentally thrashed and i get no positive response from customer care. I seem to have wasted my Rs 16000. Is there any help court can provide me. I feel looted by Sony.

Amit Goyal
[protected]

Request has been logged as : 11890071.

After i registered my complaint on 20th Oct, i was expecting a very prompt and respectful customerservice. However, the quality of customer service compelled me to escalate the matter to the Managing director of Sony India on 27th Oct. Although i immediately got a mail on 29th Oct first hour in the morning and a call from customer service person Mr. Shaswat Chatterjee on that day, however today on 3rd Nov the matter still hasnt been sorted out completely and in fact i have further received miscommunications from your end. At the first instance , i was told that a standby TV set would be installed on an immediate basis either of 22 inch or 32 inch till the time the original problem is sorted out. I just welcomed this thought but requested that since my original TV is 40 inch of size, 32 inch model as standby TV may be installed. This was agreed immediately by your officials. However, till date no standby TV has been installed and moreover i was told that i wasnt agreeable for 32 inch, and other irrelevant reasons like standby TV will be installed once i reply to the mail, etc.
I am now really frustrated and its now more than 15 days where i am deprived of TV and hence lost largely due to this for which only Sony Corp can be held responsible. Request someone responsible to own up the responsibility to solve the matter on urgent basis.

Mobile WT19i bought on 17th May 2012. Within 2 weeks given for servicing for overheating and battery back up issues. When i got the mob, it was ok after servicing. Later on, battery life went down faster, network receiving problem and some keys are not working in mobile. Gave for servicing on Oct 3rd 2012 and its warranty.
Status:
Service Centre: Waiting for motherboard after informing call centre. Need to replace in the mobile.
Call centre: Blatant lies. We called atleast 5 times. Each time we called they said mobile will be ready in 5 days. Last week we called on Nov 1st or Nov 2nd, they said motherboard has been dispatched to service centre. I called up today Nov 7th service centre, they still have not received it. I called up call centre, they are not aware of mother board being dispatched last week or what is the current status. But they mentioned approval pending for motherboard to be dispatched.

This is ridiculous, when it is under warranty why this approval needed. No proper updates from either service or call centre. We have to follow up all the time.

hi, i have purchased a Sony xperia Noe l model no. mt25i on 26 Sep 2012, after 15 days of the purchase the display of the phone got scrambled, it was done by the Sony authorized service station situated in kolhapur within 3 days, but today after 10 days of the repair I'm facing the problem with touch pad of the phone. It is nt good on the products part that constant things happening with handling such a brand. I asked for the replacement of the product, but their policy says that within 7 days of the purchase it can be replaced nt after that, we r paying lot of money on such gadgets but if it returns like this its worthless. how can get a replacement??????

Dear Sir, This to bring to your notice that I had purchased one Sony Vaio Laptop VPCEH3AEN/B on 6th July 2012 for Sony exclusive showroom at Nehru place "Unique Infoways Pvt.Ltd." against invoice no. MW0005486. At the time of purchase I was told the product carry's 3 year Onsite Warranty & the same was clearly mentioned on the Invoice as well. Since after lot of inquiry in the market I was convinced by this dealer that the product is under special scheme & that the 3 years onsite warranty is one of that I decided to make the purchase. Now about three days back this laptop had some technical problem which seems to be a serious one I lodged complaint with the Sony India customer care under complaint number 11847594, simultaneously sent mail & got the complaint number 11866122. I was shocked to receive return reply from the customer care that they cannot provide onsite warranty on this product leave alone about 3 years onsite warranty & that I have to take the machine to the nearest service station & otherwise I should contact the dealer for clarification on onsite warranty mentioned on the invoice. This is bizarre & totally absurd & extremely regretful that the companies to sell their products makes false promises & cheat customers & at the time of meeting their commitments like this backs off & harass customers. For last three days I have been calling customer care, dealer & sending mails in this regard leave alone the complaints gets attended no clarification has been provided either by the manufacturer as well as the dealer. For your record I have attached the scan copy of the invoice clearly mentioning the warranty terms & request the authorities for their intervention to resolve the issue & get the technical problem of the machine fixed. I can be contacted at email ID: [protected]@gmail.com, or at mobile number : [protected].
Thanks & Regards,
Anup Mukherjee

I have purchased a Sony st25i Xperia u on 31 July 2012..but with in week its camera button stop working.. So I hv to replace it on 4 Aug 2012... After tht with in month it's touch starts stop responding and in few days it completely out of work..that's why I have to visit panipat authorized Sony service centre but they replied they couldn't help in this matter because in their service center they don't have a mobile repairing boy..so I hv to visit sonepat authorized service center.. Nd they said they can repair it in 4 days but they couldn't do it even in week... Nd they replied if they don't repair it in 15 days they provide me a new mobile set..but after 17days they gave me my old set nd said they had repaired it..but after 2 days the same problem start again...now please tell me what can I do???

I Have given my mobile for service on 22nd September for a broken glass .I have been asked to pay
Rs,9000 to change the glass whereas the mobile cost is 13000,

When i spoke to Mr Venkatesh the Regional Manager i have been asked to wait for a replacement set
after so many reminders and calls finally on2nd November i have been asked to pay Rs 7250
for the replacement set

I have called Sony Ericsson service center nearly 50 times everytime the answer was that they r yet get confirmation form HO .Its an absolute ridiculous service i hv experienced.

Any way its surprising to charge 9000 to change the front broken glass if this the way sony works middle class people like is is worth less buying such products of Sony.

Im very upset with happening and need to have proper reply and service in this regard

Jacob Smith
[protected]

Sony mobile purchased in April 2012
Problem of front camera in July 2012
Submitted to Sony authorised service centre (10 kms away from residence) in September 2012
Even after constant follow up could get my phone back till mid October 2012 and could not use the phone for my vacation in end of October 2012
Now I am back from vacation and still the status of the work order is - under repairs
Work order no. SE[protected]
Service centre name - S G Infotech


I had purchased sony neo v in april 2012. After couple of months, all of a sudden, front camera became unoperative capturing blur images. I tried upgrading the phone system to Android 4.0. However the problem of front camera persisted. I gave phone for repairing to sony service centre in Borivali, way at a distance from my home as this is the only centre which takes request for problem relating to parts replacement. This service centre's name is S G Infotech and phone was deposited on 8th Sept 2012. The centre promised that phone will be repaired and given back within two weeks at max confirming that they will call me back to collect the phone. After 2 weeks, I tried calling at the service centre number available with sony helpline. However his number seemed useless as even at n number of attempts the number always came as busy. I logged a complaint with the Sony helpline about the delay in repair. They registered a request for quick resolution within 3 working days. This was on 25th of October. Since then I registered more than five complaints with the Sony helpline. Each time there is a fresh reason for delay, once stating that part has been couriered from Chennai office, another time that there is mother board problem and each time there is a promise that complaint will be resolved within 3 days. Finally I had to travel way too far to service center during my office working hours. The person there jitesh told that will get my phone next day and i should visit after 4 in the evening. On insisting, he shared alternate contact numbers. When i called up next day for confirmation to collect the phone, the person at the phone, after checking, told that there is a screen problem in the phone and they will call me once the problem is resolved. I had a planned holiday in October end and wanted to take the phone to be able to click photos. I followed up several times but was given false promise each time. Finally I had to start my holiday trip without my phone. Now i am back after my holiday in November and still I have not heard anything about my phone from service center. This shows the pathetic state of after sales service and the pain a consumer had to go thru for buying a Sony phone and dealing with a more pathetic service centre. I will grateful if somebody can just take note and help me get some worth of money spent on a Sony Brand.

Hi

I didn’t got any SONY Lucky draw coupon from Jumbo electronics while purchasing SONY Camera_HX10V.
But my friend bought HX200V from other store on same day and he had received the SONY 2-Lucky draw coupons.

Kindly help to provide the Coupons ASAP.
Expect a favorable reply.


Regards,

Rajesh Pant
+91 [protected]

I have just purchased Sony mobile (Sony Xperia tipo dual), I was happy to use it till today, but suddenly found that my mobile is not working properly, I am not able to hear anything to the person speaking at other side and he is not able to listen what I speak. Same is being experienced by one of my friend who has suggested this SONY phone to me. Faulty product like this was not expected from renowned company like SONY. If I will put this product in your service station they will take more than 2 days to repair, I have to by new mobile for that 2days? I am managing by loudspeaker now.

Faults in your product by in Oct’2012.
1) Person speaking from other side not able to hear what I speak.
2) Not able to hear anything person speaking from other side.
3) When using hand free eco effect is coming, we hear our own sound again.

Hi,

I bought a Sony LED TV 32EX330 from Reliance Digital, Aundh, Pune on 28th Oct 2012. It was delivered with a wrong bracket and due to this, the TV can not be mounted to the wall.
I am not able to watch the TV even 4 days after buying.

iyi günler 7.2012 tarihinde sonyericsson experiax8 telefonu aldım fakat 15gün içerisinde şarjı tutmamaya başladı telefonum iki defa servise gönderildi.servisten bana gelen cevap kullanım kaynaklı hasarlı şarj konnektöründen kaynaklanmaktadır diye hiç bir işlem yapılmadan geri gönderildi.ama ben bundan şikayetçiyim.çünkü ben tefonla birlikte verilen şarj aletiyle şarj ediyorum. sizlerde iyi biliyorsunuz ki diğer şarj aletleri olmuyor.ayrıca servise gönderdiğim telofonumun üzerindeki ekranı koruyan jiletinini servistekiler tarafından çıkarılmıştır.bundan dolayıda şikayetçiyim.benim sizleri tercih etmemin sebebi güvenilir bir marka olmanızdı ama gerçekten yanılmışım. benim bu sorunuma acilen bir çözüm bulmanızı ve bilgilendirmenizi ve bana bir an önce ulaşmanızı rica ediyorum saygılarımla

Hi,

Recently I purchased Sony XPERIA P of 25000/- in June-2012. After use of 3 to 4 months, i was facing issue with display. So i raised this issue in Sony.
They told me that submit your phone to Sony Service Center.

So, I submitted my phone on 13th Oct-2012. And I re-collected my phone 27th Oct-2012. My display was repaired.
But, when i went to collect my phone, I found my phone in physical damaged condition.

When I raised this issue in Sony Service Center, they are telling me that we will give you resolution in 48 hours. But, now they are not answering my phones. And also not answering my questions on mails.


I submitted my phone in following center.

S.G. Infotech
17, 2nd Floor, Showroom No. 2A, Thakkar Shopping Mall,
Opp Borivali Railway Station,
S.V. Road,
Borivali(west),
Maharashtra - Mumbai - 400092

Contact No:[protected]
Email: se.[protected]@gmail.com



My Contact Details:

Name: Jonas Barochia
Contact No: [protected]
E-Mail Id: [protected]@gmail.com



Kindly help me on this.

Thanks in advance.

Dear CC Forum:

I had purchased a brand new Sony Xperia Mini 15i on 23rd August 2012. In a weeks time there was some random issue with the phone which I ignored, by September 7th, the screen had gone blank and I could not use the phone

I created a case and submitted the phone to the Santacruz, SV Road, Sony Service Center and they got it fixed in a weeks time.

After another couple of weeks the phone started vibrating violently everytime it was unlocked. This is a common issue with the phone and can be checked on the internet as well. Again,I had to give it to the service center the phone was submitted on 18th October 2012

Now I do not have a phone for the last couple of weeks and I am being told it may still take a longer time to fix the phone


I am very unhappy with the service provided by the service center and specifically with Sony Mobile brand. Since they know many customers have complained the same issue with the specific model, they did not recall their product

Isnt there a law which should enforce them to recall the entire batch or refund the customer

Thanks
Sameer Shah
+91.[protected]