Sony India Complaints & Reviews

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After i registered my complaint on 20th Oct, i was expecting a very prompt and respectful customerservice. However, the quality of customer service compelled me to escalate the matter to the Managing director of Sony India on 27th Oct. Although i immediately got a mail on 29th Oct first hour in the morning and a call from customer service person Mr. Shaswat Chatterjee on that day, however...

Mobile WT19i bought on 17th May 2012. Within 2 weeks given for servicing for overheating and battery back up issues. When i got the mob, it was ok after servicing. Later on, battery life went down faster, network receiving problem and some keys are not working in mobile. Gave for servicing on Oct 3rd 2012 and its warranty.
Status:
Service Centre: Waiting for motherboard after informing call centre. Need to replace in the mobile.br...

hi, i have purchased a Sony xperia Noe l model no. mt25i on 26 Sep 2012, after 15 days of the purchase the display of the phone got scrambled, it was done by the Sony authorized service station situated in kolhapur within 3 days, but today after 10 days of the repair I'm facing the problem with touch pad of the phone. It is nt good on the products part that constant things happening with handling such a brand. I asked for the replacement...

Dear Sir, This to bring to your notice that I had purchased one Sony Vaio Laptop VPCEH3AEN/B on 6th July 2012 for Sony exclusive showroom at Nehru place "Unique Infoways Pvt.Ltd." against invoice no. MW0005486. At the time of purchase I was told the product carry's 3 year Onsite Warranty & the same was clearly mentioned on the Invoice as well. Since after lot of inquiry in the market I was convinced by this dealer that...

I have purchased a Sony st25i Xperia u on 31 July 2012..but with in week its camera button stop working.. So I hv to replace it on 4 Aug 2012... After tht with in month it's touch starts stop responding and in few days it completely out of work..that's why I have to visit panipat authorized Sony service centre but they replied they couldn't help in this matter because in their service center they don't have a mobile repairing...

I Have given my mobile for service on 22nd September for a broken glass .I have been asked to pay
Rs,9000 to change the glass whereas the mobile cost is 13000,

When i spoke to Mr Venkatesh the Regional Manager i have been asked to wait for a replacement set
after so many reminders and calls finally on2nd November i have been asked to pay Rs 7250
for the replacement set

I have called Sony...

Sony mobile purchased in April 2012
Problem of front camera in July 2012
Submitted to Sony authorised service centre (10 kms away from residence) in September 2012
Even after constant follow up could get my phone back till mid October 2012 and could not use the phone for my vacation in end of October 2012
Now I am back from vacation and still the status of the work order is - under repairs
Work order no....

Hi

I didn’t got any SONY Lucky draw coupon from Jumbo electronics while purchasing SONY Camera_HX10V.
But my friend bought HX200V from other store on same day and he had received the SONY 2-Lucky draw coupons.

Kindly help to provide the Coupons ASAP.
Expect a favorable reply.


Regards,

Rajesh Pant
+91 [protected]...

I have just purchased Sony mobile (Sony Xperia tipo dual), I was happy to use it till today, but suddenly found that my mobile is not working properly, I am not able to hear anything to the person speaking at other side and he is not able to listen what I speak. Same is being experienced by one of my friend who has suggested this SONY phone to me. Faulty product like this was not expected from renowned company like SONY. If I will put this...

Hi,

I bought a Sony LED TV 32EX330 from Reliance Digital, Aundh, Pune on 28th Oct 2012. It was delivered with a wrong bracket and due to this, the TV can not be mounted to the wall.
I am not able to watch the TV even 4 days after buying....

iyi günler 7.2012 tarihinde sonyericsson experiax8 telefonu aldım fakat 15gün içerisinde şarjı tutmamaya başladı telefonum iki defa servise gönderildi.servisten bana gelen cevap kullanım kaynaklı hasarlı şarj konnektöründen kaynaklanmaktadır diye hiç bir işlem yapılmadan geri gönderildi.ama ben bundan şikayetçiyim.çünkü ben tefonla birlikte verilen şarj aletiyle şarj ediyorum. sizlerde iyi biliyorsunuz ki diğer...

Hi,

Recently I purchased Sony XPERIA P of 25000/- in June-2012. After use of 3 to 4 months, i was facing issue with display. So i raised this issue in Sony.
They told me that submit your phone to Sony Service Center.

So, I submitted my phone on 13th Oct-2012. And I re-collected my phone 27th Oct-2012. My display was repaired.
But, when i went to collect my phone, I found my phone in physical damaged...

Dear CC Forum:

I had purchased a brand new Sony Xperia Mini 15i on 23rd August 2012. In a weeks time there was some random issue with the phone which I ignored, by September 7th, the screen had gone blank and I could not use the phone

I created a case and submitted the phone to the Santacruz, SV Road, Sony Service Center and they got it fixed in a weeks time.

After another couple of weeks the phone...

Hi,
This is Sanjib Basak and this is very unfortunate to inform you that i am very much disappointed with (SONY INDIA PVT. LTD CUSTOMER CARE CENTER) service provider.I have purchased one Sony Bravia LCD tv on 11th of Feb 2008 now there is some small technical problem there fore we send it to the sony service center and they told that it will cost Rs.11000/- to repair.But as per as my knowledge it will not cost more than Rs.2000/-....

Please note, my phone Xperia sola (W[protected] has been wit sony service for past month and I have been advised to wait another 15 days, this is unbearable. I request this be resolved immediately or swap for a new phone immediately. This is my last resort before making this an officially a legal matter and take this up with the consumer court. The service is beyond pathetic and such service is unacceptable after paying for something we...

Hello team,

I brought new sony xperia 'S' on 15th Oct 2012 and found product issue, than I have submitted my cell phone on 13 Oct 2012. Whenever I make/recieve any call and after cut the call the signal gets drop for 10-20 sec and usually recieve a misscall alert.
To cross verfy I have checked the Airtel sim in Apple I phone and Samsung mobile as well, but could not found such issue.

When I went...

I Purchased a sony Vio Notebook SVE14112 white in colour only 15 days ago and i found the problem in audio out port of my laptop and also its speakers are not sounding properly.i registered a complaint in sony customer care to resolve the issue. 1stly they were not intended to give me onsite service while it is coverd onsite 1 year warranty and finally i forced that guy to resolve the complaint onsite, he was talking so rudely and commited...

I recently bought an Sony Sola mobile phone from Chroma electronic store on sept 19. Just a week after the purchase the touch screen lost responsiveness due to manufacturing defect( as told by Sony service Engineer). Then I gave the phone for further service center at Sony authorized Accel solutions Chennai 12 oct, on the assurance that it will be returned in less than a week. Until today I haven't got any response from them, they havent...

I purchased a Sony Vaio - Model VPCCA - a year ago. Within months of purchase itself, my battery started draining when the Vaio was in complete shut down mode. So if, I would shut it down at say 70% battery power, it would be only say 40 to 50% when I would start it the next day. I took the Vaio to the Sony Service Centre in Mumbai four times during the warranty period. On the third visit, they even replaced the battery fre of cost. But it...

hi
I bought my Xperia S device in month of August 2012 and due it its own technical problem I started facing loudspeaker problem in a month. I submitted my device to the Mobile Science Service Center of Sony Mobile Communications, they repaired and submit me the mobile on same day. since few days the problem has been rising again. Now i am feeling not comfortable. I shocked IS IT SONY PRODUCT? I dont want this faulty piece.
br...