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Sony India
Sony India Pvt Ltd
Customer satisfaction rating: 36%
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6070
COMPLAINTS
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Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
36%
Complaints
6070
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Sony India Complaints & Reviews

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[Resolved]

 Sriram
Hai,


Recently i have purchased the Sony Ericsson K550i in Chennai, when i am attend the incoming call continously(i.e..more then 10 minutes),i feel the mobile is more and more hotter...

can u say , what i am next do...
Complaint marked as Resolved Aug 13, 2020
Recently I have purchased Sony Erricsson K810i Cyber shop mobile the video quality and also the photo quality is very poor where should I compliant the same.

Please advise.
On November 3, 2007 I Have buy Sony Ericsson K550i in Chennai ( Saravana Store), while Buying there is an problem in Front Speaker, Front Speaker is not Working. I give to service... They Return Back my Mobile for More Than 15 Days... Now i get another problem, there is an problem in tower. I cant get the tower. It Show Emergency Calls only in the Desktop Screen, Now i ask to Service Center, If i give to Service When Will u return back to me, they tell max morethan 2 days , Now I having problem... What is the solution...
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    [Resolved]

     Ingale
    I had given Sony music system MHC VX777 for repair in Navi Mumbai authorised Sony service centre. The problem was the CD tary was stuck with the CDs inside and FM not working. The service centre is ill equiped without power back on power outage. The service centre informed me they would not mention about the 3 CDs stuck in the system on the service request form as they could not verify the same in the absence of power.
    Later I was surprised, when the service centre claimed ignorance of the CDs in the system and more surprised as they changed the CD lens instead and did not attend the FM problem.
    Now the service centre is refusing to handover the system to me and forcing me to pay for the repairs I had not requested and is also not returning the CDs. I had even requested the centre to put back the old CD lens which they are not agreeing.
    This is totally unacceptable from an MNC like Sony. The official complaint logged on the company website has also not yet been responded.
    Complaint marked as Resolved Aug 13, 2020
    SONY READER.
    I spent the evening lying in bed reading the Sony Reader, and using the left corner Page turner to turn the pages with my thumb. After a half hours reading, I switched off the Reader, and placed it on the mantle next to the bed. The next morning, the Reader would not function. Sony declares that I damaged the screen. The only way I could have done that was by turning 40 odd pages with my thumb. If so, the there must be a flaw with the Reader which Sony refuses to acknowledge.
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      [Resolved]

       P P SINGH
      WE PURCHSE ONE SONY S- 650 IN JUNE2007

      MY COMP PANDING FROM 16/10/2007 TO 24/10/2007

      TILL DT PANDING 24/10/2007 TIME 12.21 PM

      MY REF NO[protected] PANDING
      Complaint marked as Resolved Aug 13, 2020
      WE PURCHSE ONE SONY S- 650 IN JUNE2007

      MY COMP PANDING FROM 16/10/2007 TO 24/10/2007

      TILL DT PANDING 24/10/2007 TIME 12.21 PM

      MY REF NO[protected] PANDING
      sir
      my handicam model no.hc46 is a not captchering in v cords so i am plain in sony service center ranchi .but not reply aginst me i am complian in 02-11-07 but reply ...
      My (Wega) TV made in Japan purchased at Saudi Arabia is having problem almost last two month as of now I didn't get any response for my service request. Could you please arrange some one to solve this problem on top urgent basics.

      Thanks & Regards
      Saravanan Menaka
      +91-[protected]
      i have purchased sony tv (model no-kv-ex29m97) and now we had the problem in the tv the picticure is not visualised clearly and the picture is not seen if the tv is on for a long time so we gave it for the service to
      sunrise electronics sony authorized service center
      -shop-8 municipal market ,
      kankaria ,
      maninagar,
      ahmedabad
      ph no[protected]
      they took the tv for repairing and took 1043rs as charge for repairing but we did not get the result and moreover the problem has increased
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      no sony representative visited till date for demo and product usage. model number dcr- dvd 608E/ce37 product number 2956437 purchage date 13 Aug 07
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        Sony Ericsson — bad service with in warranty period [Resolved]

         vijay h r sharma
        BAD SERVISE PROVIDED BY SERVICE CENTRE SAYS SONY ERICSSON IS NOT CAPABLE TO PROVIDE SERVICE WITH WARRANTY PERIOD SAYS IF WARRANTY...
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        Sony Ericsson W700i — battery not charging [Resolved]

         tangytaran
        I purchased SONY ERICSSON MOBLILE PHONE w700i in OCT 2006 FROM bIG BAZAR GURGAON
        tHE BATTERY OF THE PHONE IS NOT...
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        [Resolved]

         Sivakumar S
        I am residing at Pondicherry. I have T 610 Sony Ericsson mobile phone. Last few days the phone display No Network, and i went to the Sony Ericsson service centre at pondicherry, They told me this is out of Production so it could not be repaired. I used the phone for little hourse. other than the No Network problem there is no problem and it looks new. Kindly tell me where it will be repaired. My contact number is [protected]
        Complaint marked as Resolved Aug 13, 2020
        I am residing at gingee . I have k790i Sony Ericsson mobile phone. Last few days the phone key are not working in pondy free are here or not now it is also warranty period is here plse tell near pony sony ericsson service centere address
        I HAVE W580i SONY ERICSSION MOBILE WHICH HAVE A MINOR FAULT . PLZ KINDLY TELL THE SERVICE CENTRE AT PONY
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          [Resolved]

           Pradeep M.L
          To
          The Concerned Officer
          Airtel Prepaid
          Bangalore

          I had a Airtel Prepaid connection with Cell No.[protected] unfortunately, on 15.11.2007 my Cell phone was lossed. The instrument was of the make Sony Erisson with Sl.No.[protected]. The connection was in my name Pradeep.

          With a view to take a chance to find the lost mobile. I wish to know the last 2 or 3 calls made from this number. If these 2 or 3 calls are not made by me, then it will help me to trace out my lost mobile.

          The last 2 calls which i made were [protected], [protected]. The last recharge was made by me was at the time of purchasing. There were no Recharges made by me at the time of my losing the mobile. The currency balance was Rs.10. This information i am giving to make you confirm about my losing the phone.

          Once again i request you to trace from your records and inform me the last 2 or 3 calls made by this phone. So that i can trace the mobile if any calls are made by this number, after i lost the phone.

          Kindly oblige and reply

          With regards
          PRADEEP.M.L
          #528, 8th Cross
          Mahadeshwara Ext.,
          Mysore-16
          Complaint marked as Resolved Aug 13, 2020
          To
          The Concerned Officer
          Airtel Prepaid
          Bangalore

          I had a Airtel Prepaid connection with Cell No.[protected] unfortunately, on 15.11.2007 my Cell phone was lossed. The instrument was of the make Sony Erisson with Sl.No.[protected]. The connection was in my name Pradeep.

          With a view to take a chance to find the lost mobile. I wish to know the last 2 or 3 calls made from this number. If these 2 or 3 calls are not made by me, then it will help me to trace out my lost mobile.

          The last 2 calls which i made were [protected], [protected]. The last recharge was made by me was at the time of purchasing. There were no Recharges made by me at the time of my losing the mobile. The currency balance was Rs.10. This information i am giving to make you confirm about my losing the phone.

          Once again i request you to trace from your records and inform me the last 2 or 3 calls made by this phone. So that i can trace the mobile if any calls are made by this number, after i lost the phone.

          Kindly oblige and reply

          With regards
          PRADEEP.M.L
          #528, 8th Cross
          Mahadeshwara Ext.,
          Mysore-16
          To ,
          The Office
          Air Tel -Prepaid
          Pune

          Sub :- about Deactivation for Prepaid Number-[protected]

          Dear Sir,

          The above said number is prepaid belonging upon documents furnished ( on my name ) . The same sim is being used by my wife when it was purchased August 2007 .

          We have some Judicidary family matter is going on after Mid August , whereas presently the sim is being used by my wife . we have been seperatly living since past three month.

          I had reqested in Air tel office about disactivation but i got
          reply that the same will be disactivated after three month if some one is not used it for .

          I request you to deactivate the same at an earliest enbling to
          avoid any complecation in judicirial prodecure .

          Incase of misuse from that prepaid number , I will not remain responsible .

          Thanking you ,

          Ramprasad P Pawar
          A-9 , Dreams Residency ,
          Airport Road , Vishrantwadi ,
          Pune -411015
          i have a mobile number +[protected]xxx i was out of some where for work and it is been three month the number is not working, now as i am back in town what can i do for reactivate it
          i Purched sony w20 a Walkman phone and just after 2 months or so it had an display problem..the next day i contacted there service center in Jaipur and there representative there told me that the phone will be repaired and will be given to me after 7 DAYS and now today it is more than an month the phone is with the service center if this is what u call an good brand then i am disappointed SONY has really lost its market value ..and it is really does not care for the customers they have taken things for granted

          with a hope that i will get my mobile handset back

          REGARDS
          DAMIN DHAR
          [protected]@gmail.com
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            [Resolved]

             SUDIPTO RUDRA
            I purchased 1 pc. Sony Ericsson W550I FROM MONICA COMMUNICATION ON 18/11/2006FO RS 10500.AFTER USING IT FOR SEVEN OR EIGHT MONTHS , I GOT SOME PROBLEMS WITH MY CELL PHONE LIKE THE SOFTWARE PROBLEMS, CAMERA SLIDINGS,SPEAKERS AND EVEN WITH SOUND RECORDING SYSTEMS. I complained the same to the authorized service centre of Sony Ericsson (USHA INFOTECH (P) LTD. Beslls House, 10A, Ho-Chi-Minh Sarani,2nd Floor, Kolkata, West Bengal, 700071 Phone:[protected] on 08/09/07and deposited my handset vide complaint ID11485. AFTER 10 DAYS I CALLED THEM UP AND ASKED THEM ABOUT THE STATUS BUT THEY REPLIED a stereotyped message LIKE WE SENT IT TO DELHI TO MAKE IT OKAY. TILL DATE I CALLED THEM FOR SEVERAL TIMES BUT NO POSITIVE FEEDBACK IS COMING FROM THEIR END. IT HAS BEEN PASSED 45 DAYS I SUBMITTED MY CELL PHONE.

            PRESENTLY I DONT HAVE ANY OTHER CELL PHONE AND I COULD NOT COMMUNICATE WITH MY CLIENTS,RELATIVES ,FRIENDS EVEN OTHERS TO WHOM I INVOLVED WITH.contact me over phone IF POSSIBLE[protected] or [protected] (Dipak rudra, brother).
            Complaint marked as Resolved Aug 13, 2020
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              Sony Ericsson India — Unjustified and unreasonable acts of the manufacturers and service providers [Resolved]

               K.Kalyana Venkatesh
              I purchased Sony ericson w700i (IMEI No.[protected] on 18/11/2006 and since last month i have display problem where...
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              [Resolved]

               Vasudev A H
              Sony Ericsson is among the world's top five Mobile phone makers. But, their after sales service seems to be not at that standard. I have experienced the better service than this from other small players. Myself and my friend had the bitter experience of their after sales service standard recently at their authorised service centre, Compcare Services, Jayanagar, Bangalore.

              My SE T630 was intermittently giving charging problem for past 6 months. Once in a while, it was not getting charged and apparently it was appearing to be a loose contact problem. I took the phone to the SE service centre Compcare sometime during July-07. The service engineer heard the complaint, checked the phone & charger and advised me to replace the charger saying that the problem is with the charger. I bought a new charger at a cost of around Rs.900/-. But, the problem still remained. When I complained this to Compcare again, the service engineer brushed the contact points and said, it is OK. And the phone did work for next 3 months without any problem. So, I unnecessarily spent Rs.900/- due to the improper analysis of their service engineer.

              Again during Oct-07, the problem re-occurred. The phone was again intermittently not getting charged. Once again I took the phone to same SE Service centre, Compcare. Compcare collected the phone for repair. I was told that the phone will be ready in two days. When there was no response for next 4 days, I contacted Compcare. I was told that an IC has to be replaced and it would cost me Rs.450/- and service charges will be another Rs.250/-. I agreed for the terms. When I went to collect the phone next week, I was told that the phone is not repairable. I was charged Rs.150/- towards handling charges and the phone was returned stating that they are unable to repair it.

              When I took the phone home and tried charging, the phone just was not getting charged at all. Remember, when I gave the phone for service, it was intermittently getting charged.

              Everything is not transparent at Compcare. The bill and the delivery challan given to me were not in the name of Compcare Services, they were in the name of Smartcare Services!

              When I narrated this experience to my friends, I was surprised to know from a colleague of mine that he too had a similar experience with his brand new, under warrantee K750i phone at Compcare Bangalore. An under warrantee phone was accidentally exposed to slight moisture and it started giving the same intermittently charging/not charging problem. He gave the phone to Compcare for repair. Compcare told him that the warrantee is void due to moisture exposure and he would be charged for both service charges and for the replacements for which he agreed. Compcare retained the phone for a month and later returned saying that the motherboard need to be replaced to rectify the problem which would cost almost the same rate of a new phone.

              To his shock, the so returned phone was just not getting charged though earlier it was intermittently getting charged when it was given for service.

              SE's own customer care system is no better. I posted my above complaint on SE web site. My case (numbered[protected] was registered and duly acknowledged through an auto reply mail saying that their call centre would contact me. But, nothing was heard for next two days. I called up their customer care contact number. I was told by their telephone support that, they are not in a position to tell me the status of my case since it was booked through e-mail/web and I was advised to contact through e-mail only. So, I followed up with an e-mail with all the details and supporting attachments. After next 2 days, I got a mail from their customer care thanking me for registering a case, again asking for Service tag No and phone's IMIE No. which I had already submitted through my e-mail.

              I have provided these details again to SE and hoping for SE Customer support to come back. At the pace, SE is responding, makes me feel that I may need to post the developments again in this forum.

              Due to these bad experiences, I advice SE mobile phone users at Bangalore to avoid Compcare, Jayanagar, Bangalore, since Compcare’s "daal mein kuch kaala hain".
              Complaint marked as Resolved Aug 13, 2020
              sir,
              i have forget my pasword for the mobile sony ercssion 810i
              how can i recover my cell password
              Hi

              This is Shiva Prasad from Bangalore.

              Recently I lost my mobile, somebody stolen my mobile.

              I blocked my sim card and taken new simcard for same #. Now I wanted to register my compliant and block my mobile i.e Sony Ericsson Model # k550i

              when I purchased with authorized dealer there is some # in Invoice ( I think it's IME # [protected])
              it may help for tracying the user.

              Please help me for tracying my mobile.

              Thanks a lot.

              Shiva Prasad K.B
              +91 [protected]
              Hello Sir/Madam,

              I had a problem with my phone (IMEI NO. [protected]) (model G502) from the day when i bought it for the first time I given for repair (in ascentel, B.O. No. 1038, Dr Rajkumar road, 4th Block, Rajajinagar, Bangalore – 10 Ph:[protected] they said it’s a software update problem, after the repair the next day itself it was not working so I went & gave the set for repair even that time also they have said it’s a software update problem & they took 9 days to repaired that, I received the set on 13/6/09 but end of the same day it was not working. then I again for the third time given to repair Since the set was within warranty they said it's having mother board problem & it has to be changed for that they took again 11 days finally I received on 24/7/09 but by the evening again it was not working so again I went and given for repair, so I have asked them to replace my set, but they said I need to raise an complaint & after that only they can tell me the status.

              I am going to raise complaint with customer court

              So Pls help me to replace this set or at least give me back my money.

              Regards

              Arun
              Or pls Contact me on this no. [protected]
              u did a great job buddy ...keep it up
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                [Resolved]

                 Quintiano George
                I,Mr.Q George had purchased a Samsung 32" LCD TV from Sony Mony Electronics Ltd.- Vile Parle(West) Branch ON 6th November 2007 by a down payment by cheque no. 849648 drawn on Indusind bank of Rs.16912/- payable to Sony Mony Electronics Ltd. , the total cost being Rs.52,000, the remainder was in the form of eight post dated cheques of Rs. 4333/- each made to Bajaj Auto finance. The issue is that after six days after completion of all formalities neither Sony Mony nor Bajaj Auto Finance bothers to inform that it was not approved inspite of which they cleared the first downpayment . Not valuing the customer's time and not caring to communicate either regarding the status. Only after I made repeated enquiries of the delivery did they bother to tell me after a very long wait that the finance was not approved.Due to their incompetent staff & process, I, had to go thru a harrowing time while they were least bothered by the plight I had to endure.So think a ton before purchasing from Incompetent n Inefficient Sony Mony Electronics Ltd.
                Complaint marked as Resolved Aug 13, 2020

                SONY MONY — DOES NOT DELIVER ON TIME

                THEY ARE THE WORST PEOPLE TO BY ANY PRODUCT AS THEY MAKE YOU THINK HOW MUCH THEY CARE BUT ARE THE WORST IN DELIVERING THE PRODUCTS. BE CREFUL WHEN YOU BUY NEXT TIME OR DON'T BUY ANYTHING FROM THERE.
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                  [Resolved]

                   jitesh kumar
                  i bought sony ericsson j120i hand set, n it didnt worked for even a single day.and i have visted the service centre for atleast 10 times , at its service center both at hoshiarpur and chandigarh.
                  but they just reinstall the s/w then it work for few hour and then again hang up, ia ma very much frustrated with the service so i havve now decided to go to the consumers ,court
                  Complaint marked as Resolved Aug 13, 2020
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                    [Resolved]

                     akash agrawal
                    dear sir,
                    i have purchased sony ericsson W580i from sony ericsson outlet in indore,but new pice is defective (key paid break and heating problem) than i have submitted this phone to sony erisson customer care.......they commit me to replace new pice against this one..with in 7 days ....now thay replace with old one thay also have problem of key break and heating....misbehave and mis talk by exicutives.......so what can i do against company frade.....please never buy sony ericsson
                    akash agrawal
                    indore<[protected]@yahoo.com>
                    Complaint marked as Resolved Aug 13, 2020
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                      [Resolved]

                       Vijai Kumar
                      Dear friends, If you thinking of purchasing any items from Sony Mony Store, plz do not consider them. They are the worst people as for as customer service is concerned.
                      Complaint marked as Resolved Aug 13, 2020
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                        Sony Ericsson W810i — Service time delay [Resolved]

                         Raghu Tejaswi
                        I have a SE W810i cell phone. I bought it just less than 4 months ago. Already there was a problem with the phone. When I...
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                        [Resolved]

                         hardik dilip vyas
                        i perchase a sonyericsson w700i from mumbai(vashi)
                        my phone id id 4170b-a1022014 fccid:py7A1022014 type[protected]bv kajbf i am using this hendset from june2007 i have bill for the same.
                        my phone's speaker is not working good so i want to test it and chack in the service centre so please sand me address of sony service centre of sangli reason the add is sangli(maharastra) 416416. india. and my cellphone num is [protected]
                        i request you that please sand me address so i can solve my problem and get it repair within vorenty period.
                        PLEASE DO NEEDFUL AS SOON AS POSSIBLE
                        REGARDS
                        HARDIK DILIPBHAI VYAS
                        [protected]
                        Complaint marked as Resolved Aug 13, 2020
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                          [Resolved]

                           Vipin Jos
                          Hi,

                          I have a Sony DCR HC 42 E camcorder with the LCD screen not working..from various forums i found that this is a common problem associated with DC 42 Sony cam and lots of Sony customers are having the exact same issue with their camcorders..can i get a solution other than paying 2000Rs for a known issue with Sony camcorders...

                          Thanks in Advance..

                          Vipin Jos
                          Bangalore 29
                          Complaint marked as Resolved Aug 13, 2020
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                            [Resolved]

                             Swanand Dinde
                            To,

                            The Soney Ericsson Mobile Dept.

                            Dear Sir/Madam,

                            Sub:- Complent about my Soney Ericsson set w550i

                            I was purchased sony ericsson mobile phone W550i model.THIS SET IS HEAVING LOTS OF PROBLEMS LIKE RADIO PROBLEM,RANG PROBLEM,BATTERY PROBLEM,HEADSET PROBLEM ETC....
                            i am trying to rectify from autherised sevice centre in Kolhapur (Maharashtra) from last 15-20 days & i am not getting any responce from that center.those peoples are saying within two days your cell will be replaced. Every time same comment will be given to me.
                            if any body knows about this please send me the mail.

                            Hope you do the needfull.

                            Thanking you,
                            Swanand Dinde
                            Jr.System Admin,
                            IBN Technologies Ltd,
                            Pune.
                            swanand.[protected]@ibntech.com
                            [protected]@rediffmail.com
                            Complaint marked as Resolved Aug 13, 2020

                            Sony Ericsson — cell phone not working

                            i have se w350i cell phone. i purchase this dis on 28/7/2008. on 21/3/2009 my my cell phones was not working. I check battery, but is all right. when i switch on my cell phone its not working...so what can i do?
                            I have purhcased a sony ericsson mobile and the same given trouble so many times and repaired from your authorities reparing centre. Since then the same has not working properly. It is therefore, requested to please advise your Jaipur repairing centre to repair/replace the same.
                            Suresh agarwal

                            Sony Ericsson — under warranty

                            i have admitted my set at BG systems service outlet (tirunelvelli)
                            The work order number is M-SE-100 dated 30/11/09.its been 17 days and have not received the mobile.
                            as i donot have any altrenate mobile. i require and expect the mobile to be repaire and returned at the earliest.

                            sony ericsson/cell phone — Denial of Service under Warranty

                            Hi,
                            I have purchase one mobile handset of S312 from Sony Ericsson retailer at Bhubaneswar since last two months back.
                            There is some crack found in the keypad of that set after opening and asked for replacement/service but Sony Ericsson denied for that and suggested "Whatever you want to do against Sony Ericsson you can do and wherever want to go you can go".
                            We are not going to replace it though it is under Warranty.
                            Request you to do the needful.

                            Regards,
                            Jeevan Singh
                            [protected].
                            A Consumer
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                            I have admitted my set at Rohan Tele Services, Bhajanpura.
                            The work order number is SE310TLK11332 dated 11/09/10.Its been 49 days and have not received the mobile.
                            as i donot have any altrenate mobile. i require and expect the mobile to be repaire and returned at the earliest.
                            Pls help me

                            Thanks
                            Raja sharma
                            Khajoori khas Delhi 110094
                            Ph: [protected]

                            Sony Ericsson — ABOUT CELL PHONE

                            HI SIR,
                            I AM AADITYA SHARMA FROM RAIPUR IN CG. I AM GIVE MY X1
                            XPERA HAND SET FOR MY SISTER MISS ANJALI SHARMA. THAT A REASON FOR DEAD AND CHANGED THE MOTHER BOARD. BT AFTER 4 MONTH NO ANY RESPONCE FOR SERVICE CENTER & SONY ERICSSON CUSTMER CARE OFFICE.
                            COMPANY ARE GIVE ME TWO HAND SET 1ST U8i BT THAT BACK COVER ARE NOT IN BOX & 2ND X2 BT THIS HAND SET NOT WORKED IN TOUCH SCREEN. SO PLEASE ARE TAKING A CHARGE
                            I HOPE FULLY WANT A X10 XPERIA BECOUSE I LIKE IT.

                            MY WORKORDER NO IS :- SE311CHG10124 DATED :[protected] TIME 14:17
                            NAME :- ANJALI SHARMA CONTACT NO. :[protected]

                            THANKS SIR.
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                              [Resolved]

                               Srinivas
                              To,
                              Sony India
                              I am a customer who given a television to repair in Pentagon Services on[protected] on Job sheet no-BA39198 they are not responsible through my Complaint and when ever i call they tell me we will inform you in two days and they have never called me until once in this 45days please take an action on them and get my tv repaired as early as possible my conatact No:[protected]
                              Complaint marked as Resolved Aug 13, 2020
                              I AM FROM PATIALA (PUNJAB) AND TODAY 07.02.2015 HAD THE WORST EXPERIENCE EVER FROM ( SONY CUSTMOR CARE )... I BOUGHT XPERIA Z2 YESTERDAY HAD A SOFTWARE PROBLEM ... FOR SOFTWARE UPDATION WENT TO CUSTMOR CARE CENTRE THEY RECIEVED MY PHONE TOLD TO COME AFTER AN HOUR THERE TIME WRITEN ON SERVICE JOB SHEET IS 10.A.M TO 7.P.M...AND WHEN I WENT AT 6.PM. TO COLLECT MY PHONE THE SHOP WAS CLOSED AND I WAS JUST OUTSIDE THE SHOP AFTER HALF AN HOUR A WOREK CAME OUT AND WHEN I ASKED ABOUT MY PHONE HE REPLIED THAT WE CLOSE AT 6.P.M. AND REFUSED TO RETURN MY PHONE ...TODAYS SATURDAY AND TOMMOROW SUNDAY THAT MEANS ITS HOLIDAY ...I STUDY OUT OF STATION AND TO COLLECT MY PHONE HAVE TO TAKE LEAVE ON MONDAY AND LOSS OF MY STUDY ...SUCH A HARRASMENT NEVER EXPERIENCED BEFORE ...HOPE YOU DO SOMTHING ABOUT THIS IRRESPONSIBLE BEHAVIOUR ...
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                                [Resolved]

                                 Pupri Chakraborty
                                I purchased SE W300i on October 20, 2006. It worked well for almost a year, but when I tried to turn on the handset on September 30, 2007, it did not start. It screen was turning white and black alternatively.
                                I took the handset to the SE company repair center at Ripon Street, Calcutta. They took the handset giving me the memory card back and asked me to collect it in 3 days. No temporary mobile was given to me. My work/ job number was E32WK[protected]. When I called[protected] them on Oct 6, 2007 they told me that it would take a few days more and I should call them back later to check its status.
                                I have been keeping "checking status" since then.
                                The behavior of the service center people is really disappointing. There is some APARAJITA who hangs up the call at the middle of discussion. Sometimes they keep me on hold for almost 4-5 minutes. Sometimes they refer me to TANIA MITRA/ MOITRA, who is supposed to be handling my case, but unfortunately she is never "AT HER DESK". Sometimes they ask me to call a different number, but none receives those calls.
                                When I deposited the phone at the service center, it was under warranty period - but it is not anymore. Though they have confirmed that I would not have to pay for the repair since it was "deposited" in warranty period, I seriously doubt their honesty. I will be absolutely helpless if they charge me some huge amount.
                                I am a student and it is not possible for me to travel to the repair center every now and then. Needless to mention that I am depending on my friends' telephones. W300i took all my savings for years and it is impossible to buy a new phone. There is also possibility of having the same problem with a new phone anyway.
                                I really need help. If anyone have any advice, please e-mail me at my brother's ID [protected]@yahoo.com.
                                Complaint marked as Resolved Aug 13, 2020
                                I agree what Mr.Pubkri saying is corrrect...Even im also facing the same problem in COimbatore service center...
                                I have just given my handset sonyericsson k750i to the same service centre. On this Saturday i.e. 17-May-08. it was load shedding so they have given me a receipt of my handset and asked me to call at 3 pm so that I can get my case no. but when I called they confirm it. But didn't given me any case no. till yet and asked me to call them back on Thursday. Now I am really worried as till now I haven't got the estimated price and more I don't even have any case no. What to do now. please help me.
                                my handset sonyericsson w200i keypad did't worked well. so send me the cennai local sonyericsson service center address.
                                Dear Sir,

                                I am purchase my mobile on date: 9 oct 2008 in
                                SONY WORLD.Aundh, Pune-411001( Maharashtra. India)
                                Ph:[protected].
                                But there are some problem in my mobile month of May. So I am go to your authorise sony ericsson service center in Aundh. & repaired my mobile.
                                [protected]service center.

                                But at that time after 2 month again my mobile problematic
                                I am not statisfied your service. so I want to new mobile other wise back my money.
                                PLZ ACTION MY COMPLAINT OTHERWISE I AM GO TO CONSUMER COURT

                                Details Mobile:
                                model no: W760i
                                IMEI NO: [protected] ( FOR REPAIR IN )
                                IMEI NO : [protected] ( FOR REPAIR OUT )
                                COMPLAINT ID: SEO09MMS10250
                                PURCHASE NO: CR/03376
                                PRICE : RS. 15450.00



                                YOUR GOOD CUSTOMER

                                YOGESH S. IROLE
                                556/26( 1) PAWAR NAGAR THERGAON,
                                CHINCHWAD PUNE-411033
                                EMAIL: [protected]@gmail.com
                                mobno: [protected]
                                [protected]
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                                dear sir
                                I have given my cell W595 for repair on sep-5'09.Its slider was damaged.the service center guy said it wil take just a week,it has been more than a month now but have not received my cell back.i have already registered a complaint with sony ericsson but they r not helping either.my complaint id:85169331.Whenever i call them they say minor repairs have to be done.i am thoroughly disappointed.they are not even promising a date,they ask me to call after two days ,this happens evrytime.please help...
                                i[censored] have any compaint regarding sonyericsson phone write to below given ids and forward this ids to all se users 'hideki.[protected]@sonyericsson.com'; 'lennard.[protected]@sonyericsson.com';'nayif.[protected]@sonyeri... Jens.[protected]@sonyericsson.com, dominik.[protected]@sonyericsson.com, anders.[protected]@sonyericsson.com, bert.[protected]@sonyericsson.com, grahame.[protected]@sonyericsson.com
                                i have given my mobile for repair at chandigarh sevice centre.its since 25 days they have not responded.i went there thrice and they gave me date.they dont pick phone nor they show courtesy to talk to me properly when i go there...i was not expecting such a poor service from sony ericsson...the company should know the behaviour of their employees..
                                I purchased a sony Ericsson W595 it gives me a lot of problems every now and When I went to the Service Centre in Erode they make us wait for a long time and they say they have just updated the software which is not done properly and every now and then the problem repeadtedly occurs. W595 poor model
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