Sony India Complaints & Reviews

Handset maker Sony Ericson launched a new portfolio of high-end mobile phones priced between Rs 25,695 and Rs 35,795 in India, and aims to garner a considerable market share in the smartphone segment.The handset maker has launched five devices--Xperia X10, Xperia X10 mini, Xperia X10 Mini Pro, Vivaz and Vivaz Pro, all of which are above the Rs 10,000 category."The new portfolio will take communication entertainment to the next level. Beside the five devices that we have launched, we will launch devices in the low-end sub-Rs 5,000 handsets as well," Sony Ericsson Corporate Vice- President and Head of Asia Pacific region Hirokazu Ishizuka said.With the launch, Sony Ericsson plans to corner a considerable market share in the high-end mobile market segment which is currently dominated by Nokia, Blackberry and Apple, he added.Besides, on the content side, Sony Ericsson has partnered with regional and local content and application providers such as MTV India, UTV, Shemaroo, Electronics Art, Indiagames and Disney among others to deliver entertainment content."The proliferation of social and digital media is changing the consumer experience with mobile phones. Social media will play an important role in how we engage with our consumers here in India.""We recognise the critical need to maintain consumer touch points and will leverage all digital and social media platforms to engage with consumers," he added.

Hi Sony and its Responsible Team,

Thank you for letting me down on the trust for THE SONY company. The company is great in making fool out of people innocence. I have recently purchased XPERIA TIPO on 24/12/12. The phone worked fine for the first week. After that its touch and response time went bad. I thought its happening due to moisture or weather or screen guard. Now its gone worst, to open the lock i have to try 5 times to open it. Dialing a number is winning a battle.

When the problem continued for a month then i searched on websites, sony's website and even googled it. To my surprise 8 out of 10 people have same issue with TIPO mobile. Entire series of phone is faulty. Its just a month old phone, and its nightmare to use it and also to speak to your customer care because there response is to make things more worst. My simple point is to get this product replaced and to get higher series of model in Xperia. But TIPO and its feature is totally horrible. I have read customers feedback about this phone. Even after the service the problem repeats in week time. So i request you all to get my phone replaced. I have recently bought Xperia Miro, Its working fine and functionality is great. But not happy with TIPO.

--
Regards,

Manish Kumar
[protected]
neo.[protected]@gmail.com

Dear sir,


I had purchased SONY LED TV,MODEL KDL-26EX420 IN5,SERIAL NO 2441746 FROM REGAL ELECTRONICS SAKCHI,JAMSHEDPUR.BUT IN OCTOBER 2012 SCREEN OF TV DEVELOPED SOME DEFECT.AND SCREEN WAS REPLACED IN OCTOBER 2012.BUT IN NOVEMBER 2012,AGAIN SCREEN HAS BECOME BLANK OR BLACK.VIDEO IS NOT VISIBLE.ONLY AUDIO IS AUDIBLE.WORLD CLASS SONY TV AND THIS PERFORMANCE.NOW I REGRET PURCHASING SONY LED TV.IN WARRANTY CARD,WARRANTY IS MENTIONED UPTO NOVEMBER 2012.PLEASE LOOK INTO THE MATTER AND DO THE NEEDFUL'
WITH REGARDS.
SUJIT KUMAR SINHA
46 BELDIH LAKE FLAT,DHATKIDIH,NEAR J.H .TARAPORE SCHOOL
JAMSHEDPUR-831001,JHARKHAND STATE
MOBILE NO [protected]

NOW IT HAS BEEN ATTENDED BY YOUR SERVICE CENTRE AT JAMSHEDPUR.BUT A FAT BILL OF RS 4130(FOUR THOUSAND ONE HUNDRED AND THIRTY )ONLY HAS BEEN CHARGED FOR ATTENDING THIS THIRD CLASS LED TV MANUFACTURED BY SONY TV.NOW I WANT TO KNOW WHEN YOU ARE GOING TO REIMBURSE MY RS 4130?A LETTER ALREADY SENT TO YOU IN THIS REGARD.
WITH REGARDS.
SUJIT KUMAR SINHA

i submitted my Sony Ericsson J20i handset at Prasanna services, district centre, Aurangabad. I was facing problems in my handset like strip, low speaker volume And Ringer clarity . My phone number is [protected]. i submitted my handset at the end of September 2012 but have not received any response till now (February 2013). i am not satisfied with the servicing procedure of Sony Ericsson. now I want to request you to kindly repair my handset and rectify all the problems i am facing as soon as possible or i want strict action to be taken on Sony Ericsson company by the senior most administration.

Dear Sir,

I had purchased Sony Xperia J handset Model No: ST26I Color: Black IMEI No: [protected] SI No:[protected] from a local mobile store in Thane on 30.12.2012. But there has been some problem with the earphone jack. I had been to the Authorized Sony Service Center in Thane on 29.01.2013 where I was told that the motherboard of the phone will have to be replaced. I believe that when one is buying a phone which is quite expensive and high on budget would definitely feel disappointed when it develops certain problems within one month's time. Further the owner of the phone would always handle the phone very delicately and carefully as against the service center.

I insist that my handset be replaced and not repaired.

Kindly do the needful.

Thank you

Hi,

my name is savlaram adhav from ghatkopar, mumbai-86

i have taken one cell of sony ericsson on 18th feb 2012 after 6 month its got problem of speaker so submited for repair at Tardev commerce center mumbai-34 but issue was not resolve at that time so again we given to kalyan service center (Teknika Electronics) so after one month they are telling to us that "we dont hav parts of this model no., this is too much old piece & they are also not peeking up the phone No. what they have given to us.

so what we need to do about this?

I am highly dissatisfied with the product I received
the sound quality and the volume of the product is disappointing
how can I contact the customer support team for refund?

Hi Team,

Below is the Fraud Mail and Fraud e-mail address which has been sent to my email


Dear Applicant,

This is to inform you that your CV has been selected for the final Round of Interview. Kindly download your offer letter attached.

For further Queries kindly contact on the given details in the offer letter attached in link.

Company Website: - [Click Here]

Regards

Sony Electronics.

8/1, Coles Road, Near-Coles Park,

Frazer Town, Bangalore, Karnataka 560005

Email ID - [protected]@companyhrlimited.com, sony.[protected]@companyinterview.co.in

Hi,

I bought a Sony Xperia Sola handset very recently in Mysore. I first had a Gingerbread OS and then Sony gave 1st ICS upgrade. I did the same.
Then started problems galore.

1. The battery drains out within 5 hours of charging even after changing to the settings suggested by Sony for battery improvement.
2. the moment I put the phone for charging, the touch becomes insensitive making it frustrating and difficult to type a single word.
3. The camera had bugs and the picture quality was drastically reduced.
4. The handsfree given by them does not have any noise reduction when on call. It actually increases the noise levels when on call using handsfree.
5. I had connectivity problems for my Data connection.

I kept bombarding them with repeated mails. But they kept giging me the same solutions of factory reset and if it is not working, to repair the OS using PC companion and even if that was not working to take it to the service center.

After this they released an upgrade for ICS which I am using now.

Except the camera, all the bugs remain the same. I have sent them numerous e-mails. But none of the bugs are fixed. I am frustrated and irritated. They are busy launching new phones. But they haven't been able to fix these bugs from the time they released the ICS upgrade.
Now they are leaving out Sola for the release of Jelly bean Upgrade stating that the configuration is not capable to run the jelly Bean OS though it is false.
Sola meets 100% requirement for running JB
sony saying it has less requirement (CPU and GPU are less).

Great fun is sony corp says JB is not suitable to port for sola hardware.
i[censored] take Tipo it can be accept that requirement is less even thoug some brilliant devleopers ported JB with 90% perfomance

At the same same sony employee was capable of porting to xperia J.
which implies that employee is Very much capable of porting JB to Xperia sola.

Pl. find the below reference for capablity of running JB in sola.

SOLA
OS - Android OS, v2.3.4 (Gingerbread), v4.0.4 (Ice Cream Sandwich), upgradable to v4.1 (Jelly Bean)
Chipset - Exynos
CPU - Dual-core 1.2 GHz Cortex-A9
GPU - Mali-400MP

As Conclusion sola has 100% capable of running JB.

Latest available software: 6.1.1.B.1.54

Release date:[protected]
Phone IMEI Number is [protected]

I paid an amount of Rs 19,000 for this phone. I ma not getting full customer satisfaction.
I need justice. Kindly do the needful.

Thanking you,

Kavya

I had purchased a Sony Ericsson Live with Walkman mobile phone through rediff shopping (Order No.7451412). After two months the phone has appeared problems i.e lines on the screen. With these lines coming on the screen nothing is visible. The problem has been brought to the notice of Rediff. They have given the phone numbers of M/s. Circonia. Even on that phone numbers they are not answering. M/s. Sony Erricsson Service Centre has refused to repair the same within warranty. After communicating with M/s. Rediff on e-mails and toll free numbers they advised to send the phone to M/s. Circonia at Mumbai Address. In the meantime we have send photographs of faulty phone to rediff. Now they are (M/s. Circonia) is claiming that the display is broken and the same was informed to M/s. Rediff and sent back the phone without informing/writing a single line to us. M/s. Rediff has also not informed about the broken display even I was in touch with M/s. rediff on e-mail and toll-free number many times. Now they have informed that you have to pay the repair charges (i.e. approx. Rs.2000/-) for the set which is under warranty.

Dear Sir,

I have bought Sony Vaio E series VPCEH15EN,i-core-3 on Aug 2011,unfortunately within the warranty period the touch pad started malfunctioning,of course that was repaired.Then the charger gave up.And now when the standard warranty is over a vertical line has appreared on the screen ,whenI went to Sony service center(Manjula Towers,Kolkata),the female who attended my complain told me that it would take nearly 11/12,000 to get it done.Is sony manufacturing its laptops with a strategy that within warranty it would somehow work but once the warranty is over,the relationship will continue(?) with getting the gadget repaired every now and then.To my surprise i have more friends who ahve the similar issues with Sony vaio laptops.Nobody should buy sony laptops.

Dissatisfied Customer
bobbybhowmick.[protected]@gmail.com

I Bought a sony ericsson xperia phone with IMEI No[protected] in april 2012. In October 2012 i had a a problem in network reception and earphones. i gave it for repair to STANDARD ELECTRONICS IN SECTOR 22 B CHANDIGARH. After i gave the phone earlier they said that will deliver i in an hour but it took them 3 days after that and they charged me 1250 rs for the same. within a month the problem reappeared in form of a disturbance and i got married and shifted to Delhi. when in January 2013 i went to them they said they dont provide any warranty for the replaced parts. they again charged me rs 800 this time and guaranteed that their wont be a problem anymore. however within a day the problem has reappeared. and when i called them to complaint the person misbehaved with me and kept on passing sarcastic comments. instead of beibg apologetic he started lecturing me and abusing me.

swati sharma
contact no [protected]

i hv complaint last 3 weaks about 20 times but u cant send the engineer for tv repairing
daily u told the i send the engineer tomorrow but u cant send so what can i do i go to consumer court for complain waiting for reply
rgds
naina
cell no. [protected]

Dear Team,

i lost my sony vaio laptop through same thefts on january 21,2013 from my room new ashok nagar delhi.please find the below details.
sony vaio laptop MAC Address[protected]DF7C ,Wireless Lan MAC-MAC78DD08EB57F9

please help to trace my laptop location and help to return back to me,i have already been complaint on local police station for same, i also have all details of my laptop,if need you can ask to me or feel free to call.

further, i got my laptop mac address through sony supports,please help to rectify my issue now i am in trouble due to this happening.i am student of the b-tech and my laptop is my need.

atveer singh Raghav
[protected]
[protected]
a-185,new ashok nagar delhi 96.

SIR I BROUGHT NEW SONY XPERIA J MOBILE ON27/10/2012.NOW both THE SPEAKER OF MY MOBILE IS NOT WORKING.AND THe SERVICE CENTER IN GHAZIABAD (NRI ELECTRONICS) IS NOT GIVING ME MUCH IMPORTANCE TO MY COMPLAINT THEY ARE COMPLETELY REFUSING US. I HAVE ALREADY BEEN SHOWN MY PHONE EARLIER THEIR. THEY DO NOT REPAIR IT SUCCESFULLY THE TOTAL COST OF MY PHONE IS 16990.THE PROBLEM TO MY PHONE HAPPEND FROM THE DATE OF PURCHASE AND IT DOESNT HAVE ANY PHYSICAL DAMAGE.ITS TOTALLY MANUFACTURING DEFECT SO I DEMAND TO REPLACE MY PHONE OR TO TREAT ME FAIRLY AND COMPANY GIVING ONE YEAR WARRANTY .....PLEASE LOOK OVER MY PROBLEM AS SOON AS POSSIBLE MY PHONE NO.[protected]


PLEASE.-100 LOOK OVER MY PROBLE,

i purchaged a sony vaio laptop model no. SVE15113ENB, BLACK COLOUR on oct 20 2012 from JAI COMPUTER , jabalpur.

since very first day the touch pad and key board are not working. i complained it to sony customer care center on[protected] and followed all the instructions .
but my problem was not resolved. then i went to authorized sony center in jabalpur located at yadav colony(10 km from my residence) and they kept my laptop for two days and called me for three times which troubled me a lot as i m a doctor and i have to leave my clinic for that.
but still my problem is not resolved completely and i am facing many other problems also.
i m help less and thinking to go in consumer court for a solution.
please help me, my details are as such
dr pankaj jain, south civil line, college of veterinary science and animal husbandary, jabalpur m.p 482001
mob.[protected]

I purchased xperia-U by Oct 2012, since the first week of purchase i face issues with my phone performance.
Issue: Phone hangs quite often, restarts on its own, speaker/earphone goes off during call, display looks cracked when it hangs.

I have given my phone for repair for about 8 times in which mother board was replaced twice but for absolutely no use.
They just do software update claiming it would fix up the issue otherwise. The worst part is everytime service centre people hold my phone atleast for 10 days, and couple of times they held it for more than 3 weeks.

So the customer care senior people said they would replace my phone if it does not work in their last repair.
But now they again asking me to bear another repair and no response from service centre even after 15 days by now.

Already 5 months of my warranty period is gone, it seems like after another 6 months they would end up saying that my phone would never be repaired or replaced as i lost my warranty.

Why a customer should spend all 5 months running behind a service centre for problematic phone?

Sir,
I was Purchase Sony Vaio Laptop 39cm of Rs 44,000 on the Date 09-

10-2012 from Croma Bangalore-560078.
And I was Request for Driver DVD and Sony Vaio Recovery DVD to the

Your Croma Support Man, Then He told me that SOny Company Never

Provide any Recovery DVD.
After 2 Months, My Laptop Not Boot Properly, then i was Format my

Laptop By Mistake. And All the Recovery option was Deleted.
After Formating Laptop , I was Download All the Driver match by

model Name or Model Number, But Few Driver is Not Work .

So, I Request you please Send your Support Officer in my Following

Address or You can Send me a Sony Vaio Recovery DVD in my

Following Address By Post or By Courier.

I am Giving you Full Details .....

Coustomer Details :
Customer Name: VIKAS SINGH
Address: MQ-81 NCL KHADIA SHAKTINAGAR (VIA RENUKOOT) SONEBHADRA

UTTAR PRADESH.
Email-id: vikas.[protected]@gmail.com
Contact No: [protected]

Purchase Model Details:
Purchase Date:[protected]
Model Number: SVE151A11W
Model Name: SVE15116ENB IN5 39cm
S/N: *[protected]*
Service Tag: C903S7BM
Windows 7 Home Basis:
[protected]
Product Key: FGJHB-DPQPQ-9Y24G-MPT8V-PH6HM
X16-96081
[protected]
TIN : [protected]
CST : [protected]

Please Send me Recovery DVD as soon as possible ................
Thank you .

sir i purchased sony laptop in september 2012 and have a one year warrenty with window7 home basic . i wants to change my window7 home basic into window8 within the warrenty period; then what would i do.

My name is Alok Bharat Dand and I had purchased Sony Ericsson Aspen M1i mobile in January 2011 in Sion, Mumbai from The Mobile Store. The mobile worked fine for more than a year and then the touch screen of the mobile started behaving weirdly. Since December 2012, the touch pad of the screen is not working. It is not able to locate where I am tapping or touching the screen. When I took this mobile to the authorized service center in Worli with some name Accel Limited. When I went over there, the staff was utter non-professional and least interested in helping. Moreover when I showed my mobile phone to them, they said that this is not being manufactured by Sony and is not repairable. When I said that why is this not repairable, they said that since Sony and Ericsson have got separated, the manufacturing of this device and its parts is not done. We still thought of giving it a try and told them to see if the part is available from some where. But then we thought of just leaving the place due to the attitude and service of the center. I dropped an email in the Sony's website about this and only thing I got in return is an automated response stating that I need to contact their support center or call center and seek help. Today when I called their support center, I got the same answer that they won't be able to repair it and I should be going to the local repairer and try my luck.

If companies like these get separated, is it consumer's mistake ? I feel like I got cheated. First off all I wasn't going to buy Sony product as I used to always use Nokia. But I thought to give it a try and purchased it. But now the consequences are out and I feel sad about my decision. Such a reputed company like Sony Electronics is not able to resolve my small problem that too with their product. I am forced to say that due to all this, I won't be buying any of the Sony's products ever.