Sony India Complaints & Reviews

I purchased a Sony Vaio Ultrabook Model Number – SVT13113ENS, Serial Number - 7005209 vide bill number MES/GIP/12-13/6706 dated 17-Dec-2012 from SONY CENTER (Authorized Dealer) at ‘The Great India Place’, Noida (U.P.)

After using it for only 2 months I encountered two problems with it:
· On switching on the laptop I got the message ‘Operating system not Found’ (on dated 23.02.2013)
· The backspace key was not functioning properly (ever since I started using the laptop)

I took my laptop to a Sony Authorized Service Center named ‘Jaypee Electronics’, situated at C-54, Ground Floor, Sector-2, Noida (U.P.) on dated 25.02.2013 wherein I was apprised that first problem may be resolved by performing a system restore or it changing the hard disc, as the case may be and the second one will be resolved by changing the keyboard.

After a long and agonizing wait of 13 days, I got a call from the Service Center on dated 11.03.2013 confirming that the laptop has been repaired. On visiting the Center, I was told that the hard disc and keyboard have been changed. When I switched on the system for the first time (at the Service Center itself) it hung up on the Windows 7 logo for more than 2 minutes and didn’t boot. On taking the matter to the concerned person I was told that there is an important file missing in Windows, which is causing the problem and a system restore needs to be performed again. The incident defied logic as I was given a call by the Service Center itself that my laptop has been repaired.

I was called again on dated 13.03.2013 confirming that the laptop has been repaired. I went to collect it and encountered the same problem again, in the presence of SONY Service Center officials. The boot up time was as high as 4 to 5 minutes, much to my disgust! On raising the matter I was told that there is a possible issue with the Motherboard. I am now told by the Service Center officials to submit my bill so that the matter can be taken forward.

Keyboard, Hard disc and Motherboard comprise of three major components of a laptop. Since a mere 2 months old laptop has such Big issues, I am now totally put-off with using this laptop. I have great apprehensions that this laptop will continue to give me issues and the problems faced already may just be the tip of the iceberg!

I am a working professional and have already faced HUGE problems with my work being hampered to a large extent on account of not having my laptop. Frequent visits to the Service Center have not helped my case either, on account of paucity of time.

I have been a loyal SONY customer and in fact own another VAIO laptop, which prompted me into going for the brand SONY again. Kindly help me in maintaining my trust vested with SONY by REPLACING MY LAPTOP WITH A NEW ONE.

Regards,
Rajiv Malhotra

Hi,

I bought a new Sony E series laptop. The next day i found an issue with the display, rang up the[protected] sony toll free number. I got the call from nearest service center the next day. I requested for a new laptop, since its a just a day old laptop and already facing issues. The technician took the laptop with him to the service center.

Even after 2 weeks i did not receive any proper response from Sony. I tried calling up the local service center, all they say is, they havent received the new laptop, so they can't do anything.. and that too as a customer i am calling them daily for an update.. so i decided to call up the main Sony center number[protected]. Talked to 3 different executives in the last 2 days, they promised someone will call me up before the End of Business day, but NO RESPONSE. I don't have any clue what is happening ? Its such a pathetic customer service from a global brand like Sony, never expected this..
At least they should have the courtesy to call the customer and update the status.. If this is the case then i would have to think twice before purchasing a Sony product..

Regards,
Sibin.

Dear Sir,
I am a huge fan of KTLK from chennai. Kuch to Log kahengae is an awesome and interesting romantic serial which has clean bowled our hearts across the country till date. We cannot say how close we are to this serial that we sit up till 11.30 pm to finish watching this serial irrespective of our busy schedule and ill health. That interesting it has been. I recently read a news article stating that KTLK is going to come to an end on March 28th 2013. We request you not to put this to an end. I read that the reason is low TRPs in the recent times which is highly unacceptable. The fan following for this serila is huge so we request you to continue this serial for another 3 years. The reason for the low TRPs may be because of the late timing. If the timing is changed from 11 pm to 10 pm every night, then for sure this serial will have the highest TRPs. In fact we enjoy such kind of serials. Kudos to the entire team. All have done great justice to their roles, mainly characters-'Nidhi', 'Ashutosh' and 'Daksh'. We dont want this serial to end. Please let it continue. Requesting the directors, sponsors, Sony Entertainment channel and the entire team of KTLK.

Hi,

I, Mitul Rambhia, had purchased Sony Xperia Arc S mobile on 22nd April, 2012. To buy this expensive mobile worth Rs. 24,000/-, I had to put in my entire month’s salary thinking that I had ‘invested’ that amount. But very soon I realized that it was actually ‘wasted’ and not ‘invested’.

On 11th Feb, 2013, there was some technical issue with my mobile and suddenly the display screen was blank. Even though the mobile was in working condition, I was not able to see anything on the screen. Since this was under warranty period, I went to service centre on 13th Feb, 2013 which is located in Borivali West, Mumbai and submitted my mobile to get it repaired. The executive there took down the request with ticket ID [protected] (Job number W[protected] with a promise that it would be fixed and given back to me within 2 weeks’ time. Unfortunately, I neither got any call nor any update from anyone in Sony during this 2 weeks’ duration. Hence, I visited the service centre on 27th Feb as well as 2nd March to understand the exact status of repair. I was shocked to hear the same response on both the days that my mobile’s motherboard has gone and that part is not available. It would take 8 – 10 more days to get the mobile repaired. It meant that nobody in Sony has done anything in those 2 weeks. To raise a complaint via call centre, I called up on the toll free number mentioned. Firstly, I called up on 3rd March, but to my surprise, I got the same response that the part is not available, and it would take at least 8 – 10 more days. I spoke to someone senior there, and he promised to check the details and call me back in 1 hour. But I haven’t got any call from him yet. I again called up the call centre today i.e. 12th March, and I got the same response that I need to wait for 8 – 10 more days. It seemed to me that Sony has changed its tagline and the new one is “Apologies for inconvenience caused. Please wait for 8 – 10 more days”.

I am writing this email to you with the hope that I would not get any more false promises and you would also look at the issue on an urgent basis. I also want you to keep yourself in my shoes and try to understand the pain that I must be going through while I am using some old mobile, even after spending so much. It’s been 1 month now, and there is no positive response from Sony on the problem that I am facing. Hence, I would like to request you to either give me a new mobile set which is worth the same amount or get me refund of the amount that I have paid. If you are not able to help me with that, they please keep that mobile with you, as I don’t think that Sony is capable enough to service its own product. Also want to highlight that unavailability of parts or any issues related to supply chain within your organization should not impact the customer. One disgruntled customer means losing on at least 10 times the business that you have generated. I do not have any more energy to do follow-up on this, to call up your call centre or visit your service centre.

Appreciate your earliest response on this.

Regards,
Mitul Rambhia

I purchased a Brand New Sony Xperia Go ST27i Black having IMEI No. [protected] for Rs.13790 from a Gujrat based dealer through ebay.in on 30th of november and received delivery of the same on 5th of december. After starting the product, it did start well but it din't work properly for long time and started giving problem of sim detection. When I called the supplier, he said that he's is not responsible for anything and I need to consult to service centre. When I went to SONY service centre, they said me that my IMEI is international and due to which the warranty of the phone expires and they can't do anything. When after that I had a word with supplier, he told me that I have received seller's warranty and not of manufacturer's warranty and I need to consult SERVEPRO Service Pvt. Ltd. When I had a word with SERVEPRO Service Pvt. Ltd, they told me that I need to submit my phone and i'll receive it after around 6 days. I submited my phone to SERVEPRO Service Pvt. Ltd on 6th of december and I received the same on 31st december at around 4.30pm. After using it for 15 days it gave me the same problem again, I again submited the phone to person of InTarvo (outlet of SERVEPRO Service Pvt. Ltd in pune) on 16th of january and they told me that i'll be getting mobile back in 5 days. The person of InTarvo told me that he has sent the mobile phone to chennai for further solution on 15th of february and also told me that i'll getting it back maximum by 28th of february but on 28th of february he said me that their vendor in chennai has closed down and my mobile problem is yet to be solved. He asked me for 8 days for further solution, it is more than 8 days and yet I have no information about the phone. Today its 11th of march and I have not received the phone yet and as a student I am seriously not in the mental state to take it anymore as I have used this phone for only 15 days though I have purchased this phone before 3 months and none of the parties gave me any sort of assistance.

TODAY service person came to my home to check the complaint of my sony LED TV and he said there is a problem in Panel so need to be changed and he said the warranty is for one year only so your warranty period already completed . So you have to pay for the service he said to change the panel it cost about 23 thousand india. Rupees , my question is when there is a complaint in panel that is not our mistake and also the age of the TV is exact one year and one month i bought this tv for about 35 thousand rupees and i have to pay for the service about 23 thousand after one year and one month.
The service person said if this happend before 10 days we will change this for free now it not free service he added . I dont think it is working .

So please take necessary action to do a free service to change the panel.

HAVING INTERNATIONAL WARRANTY CARD BUT REPRESENTATIVE MR.RAKESH MOBILE NO.0091-[protected] IS NOT ACCEPTING BECOZ IT IS BOUGHT IN U.A .E ON[protected]

NEW SONY LED TV MODEL NO.KLV-32EX330 NOT INSTALLED BECOZ POWER IS NOT CONNECTED TO TV.

MR.RAKESH IS CHARGING RS 300 FOR INSTALLATION .
BUT UNFORTUNATELY ITS NOT WORKING .

AS PER HIS STATEMENT WE AHAVE TO ASK SERVICE CENTRE TO SEND CONCERN PERSON BUT WE MUST PAY.

LET ME KNOW WHAT IS THE USE OF WARRANTY CARD IF IT IS NOT ACCEPTED BY THIS KIND OF REPRESENTATIVE.

PLEASE LOOK INTO MATTER DEEPLY AND DO THE NEEDFULL AT EARLIEST.

REGARDS

SYED DANISH IMAM
[protected]

sir,i'm sujeet gautam.Last year i purchased sony vaio s-series,VPCSB26FG/S E1.
but i not extend my warranty period and now my motherboard ruptured .service centre recommend me to proceed further toward you for some concession , as i am a student and i can't afford that much amount.
so if possible,help me in this regard.
Thanks##

sujeet gautam
[protected]@gmail.com
ph. no.- [protected]
complain no.[protected]

4 jan 2013 I purchased SONY XPERIA J in rediff shopping my mobiles handsfree and charger not working and got invoice of it but not the original bill. I want the original bill with tin number.
THE DEAN GOVT MEDICAL COLLEGE BUILDING TYPE I/1 QTR NO 2 GOVT MAIN HOSPITAL COMPOUND/AKOLA-444004
hemant [protected]

Dear Sir/Madam,



This reference with my all mails related to my phone "SONY ERICSSON XPERIA ARC-S PURE WHITE" E.M.I. No. - [protected] & Model No. - LT 18 I".









I am very very depressed & inconvinenced by your support. Iam really sorry to say that again & again & again for many times, The Co. had not provide any satisfactory suggestion & approva in this regards. In Between 11 Months of this phone I have already gone many times in service center for this phone's problem. Each & every time I was not satisfied with your service & answers But, So........................




Many time for may days your service center executives have my phone for checking point of view. But........... What ??????????????




Nothing improvement after changing my handset. This handset is regularly getting problem day by day since purchase & exchange date fyi same problem "HEATING".




THIS HANDSET HAS BEEN GONE IN SERVICE CENTER FOR 6 TIMES I.E. 6 JOB CARD HAS ALREADY MADE BY YOUR SERVICE CENTER BUT THAT PROBLEM IS STILL UNSOLVED.

MY CURRENT JOB CARD NO. [protected] . THE SERVICE CENTER IS M/S. SAI ELECTRONICS, NO.-5, N.I.T. , FARIDABAD-121001.




Now, This is my very painful COMPLAINT , You have to/Should be solve my problem OR RETURN MY MONEY BACK ASAP.




THANKS & BEST REGARDS,

ABHIMANUE BHASKAR

+91-[protected]

We bought Sony LCD Bravia from Vasanth & Co, velachery branch in October 2012. Within 4 months, the TV is not getting switched on and the LED is not glowing. Contacted sony customer care[protected] days back and they told it will be attended within 48 hours but still no engineer came to my house. When contacted customer care twice, they told engineer will come. Complaint number 13371000.

Thanks,
Mohan

I PURCHASED A SONY XPERIA X-10 I MOBILE PHONE IN DECEMBER 2010 AND WHEN GIVEN TO THE AUTHORIZED SERVICE CENTRE FOR REPAIR
OF A PROBLEM I AM INFORMED THAT THIS MODEL HAS BEEND DECLARED AS OBSOLETE BY THE COMPANY AND NO MORE SPARES ARE AVAILABLE
FOR THE SERVICE OF THE PRODUCT. THIS IS VERY UNJUST AND UNFAIR
TRADE PRACTICE. MY MOBILE PHONE WAS PURCHASED AT A PRICE OF Rs.28,100/- AND IT HAS BEEN USED ONLY BY ME WITH UTMOST CARE ONLY
FOR A PERIOD OF 27 MONTHS. NO COMPANY SHOULD DECLARE A PRODUCT OF THEIRS AS OBSOLETE BEFORE AT LEAST A PERIOD OF FIVE YEARS. IN THE EVENT OF THE COMPANY BEING UNABLE TO PROVIDE SPARES FOR ANY OF THEIR PRODUCT OR ARE UNABLE TO GIVE TECHNICAL SUPPORT THEY SHOULD REFUND THE COST OF THE PRODUCT AFTER DEDUCTING DEPRECIATION FOR THE PERIOD O[censored]SE.

sir/madam,
i lost my sony xperia mobile on 05/03/2013 at 6:20pm.
my mobile IMEI no:[protected]
my mobile model:ST23i(black)
my alternate no:[protected]
my email id:[protected]@yahoo.com


i kindly request you to please trace my mobile..... could you help me please..

My Laptop is Sony Vaio laptop of model number SVE1116EN.It was in the month of January that my keyboard started malfunctioning,Being Covered Under Warranty i took it to the Service Center in Gurgaon and submitted it for repaired.It was Repaired and Returned Successfully but one day after the repair,laptop screen showed dark patches at center and extremely uncleared display elsewhere on the screen.I had a talk about this with the guy at Service Center who denied to listen anything regarding Laptop Screen and stated that Sony Vaio does not provide warranty with Laptop Screen and the repair cost would be Rs10,500(1/4th of the original price of laptop).When I filled the service request form in Sony India's Website i got a email reply which asked for the photographs of the symptoms appearing in the screen,which is very much contrary to what the service center people said.Although i have replied to them several times with the photographs and i am doing it since 15th january 2013(nearly 2 months),they always fail to receive the email which has photo attachment.Thinking Something is wrong with them emails,i uploaded the photos on google plus profile and sent them the link:https://plus.google.com/100035881733520011875/posts but this time too they failed to receive the photographs stating that the link is not accessible?
The Laptop Does not Have any External sign of physical damage to the screen.
It seems that they are deliberately delaying each and every way of claiming warranty.
Is this the way Big Brands are Suppose to work?

I am pallavi grover, student of IIT Delhi chemical engineering dept, 2 year from hathra(UP). somebody stole my blue color bag in TAJ EXPRESS train no 12280 from hazrat nizamuddin to jhansi via mathura agra etc. it was stolen on hazrat nizamuddin station itself in the train before the train started, i was putting my other bag when this happened. the bag had my black color sony vaio laptop and other valuables in it.

Dear Sir,

A brand new WIO LAP TOP PRODUCT CODE 27554968 was purchased from Sony India Authorised deaer.:"LAPTOP BAZAR".SPENCER
PLAZA, Chennai,vide sales Invoice No 605 dated 22.07.2012. serial No 7002487

Right ffrom the date of purchase we are finding lot of difficulties with the new Sony Lap tap Porudct and we have continuously following up
the matter with Sony India Pvt Ltd,with no response/reply.

1 The mother board was totally defecitve and not working

2 The carry bag provided with the lap top could be hardly used for 48 hours,owing the poor quality of the material used.

3 Each and very time suddenly display is off


May I request the autorities concerned to extend yourt support and help for immediate refund of the substandad and defectiv/poor quality of the poduct that was given to us.

Once again I request your goodself to kindly do the needful.

Thanking you
R Mohan
[protected]
Adayar, Chennai-600020


4 Although ONSITE WARRANT HAS BEEN mentioned in practice no ONSITE WARRANTY BEING GIVEN.

5 Each time when there is problem we have to run to the Service Centre about 50-60 KM far away.

6 We have sent several mail to Sony Indiat for Full refund oif our amount,but no reply till date

Mr. Kenichiro Hibi,
Managing Director,
Sony India Pvt. Ltd.
A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi – 110 044.


Dear Mr Hibi,

Pls find below a list of mails sent and exchanged with Sony team. It's sad that despite repeated followups - even after 8 weeks my problem is still unresolved and whats more, no one in Sony even seems to care about the same!!!

Dear Meena,

Would really suggest that I am passed on the number of someone who can atleast take some decision and action on this. The inaction on Sony's part is really baffling in this case!!! Even after writing mails and following up regularly with you as well nothing seems to be happening here!!! Are you guys really serious about Consumer Complaints? Or do I really need to start approaching this case rather more drastically from my side?

I request an immediate resolution to this and would now urge that in case my handset has been misplaced ( or likewise which really seems to be the case) then please replace the same with immediate effect and spare me the hassle of having to follow up further on this.

Just for the records, please ensure that I do not get back any " I will get back to you" mails or phone calls - am seriously over with that phase!! Am sure you appreciate that 7 weeks post my submission I am hardly in a mood to have anyone " get back to be with further update"! Please TAKE ACTION!!!


Thanks and Regards,

Aniruddha Basu









[protected][protected][protected][protected]
From: Basu, Aniruddha
Sent: Monday, February 18, 2013 2:21 PM
To: 'services.[protected]@ap.sony.com'
Cc: '[protected]@ap.sony.com'
Subject: RE: 'SonyIndia=[protected]' Extreme Shoddy Handling of Customer Service


Dear Meena,

Received a call from someone who promised to get back to me but then after that nothing. Is Sony really serious about resolving this amicably? Am really running out of patience now!

6 weeks and counting..!! Would "request" you to please ensure that the servicing is done As per Warranty FOC at the earliest and handed over to me.

Thanks and Regards,

Aniruddha Basu









[protected][protected][protected][protected]
From: Basu, Aniruddha
Sent: Monday, February 11, 2013 9:48 AM
To: 'services.[protected]@ap.sony.com'
Cc: '[protected]@ap.sony.com'
Subject: RE: 'SonyIndia=[protected]' Extreme Shoddy Handling of Customer Service


Dear Meena,

A week after your mail, still awaiting the results. Its kind of shocking that despite writing to people of authority, a simple mail is all I have got from your side.

In case Sony feels its not going to be possible to resolve this please do let me know so that atleast I can confirm my further course of action.

Hope this time atleast I would get a definitive resolution from your end rather than a simple mailer followed with a period of complete inaction!!

Just to re-iterate its been more than 6 weeks now and I surely am running out of patience!!!

Thanks and Regards,

Aniruddha Basu









[protected][protected][protected][protected]
From: services.[protected]@ap.sony.com [mailto:services.[protected]@ap.sony.com]
Sent: Tuesday, February 05, 2013 4:11 PM
To: Basu, Aniruddha
Subject: RE:'SonyIndia=[protected]' Extreme Shoddy Handling of Customer Service


Dear Aniruddha Basu,

Greetings from Sony India.

Thank you for patronizing Sony products.


This is in response to your e-mail to our service head.



Thank you for writing to us and for bringing the matter to our notice. We note the contents of your mail with due attention and concern . We are asking our regional office to immediately look into the matter and expedite resolution at the earliest.



We sincerely regret the inconvenience caused to you and assure you of our best support and attention always.



Best Regards

For Sony India Pvt Ltd.


Meena Bose
Customer Relations - Corporate Office
New Delhi


[protected][protected][protected][protected]

This email is confidential and intended only for the use of the individual or entity named above and may contain information that is privileged. If you are not the intended recipient, you are notified that any dissemination, distribution or copying of this email is strictly prohibited. If you have received this email in error, please notify us immediately by return email or telephone and destroy the original message. – This mail is sent via Sony Asia Pacific Mail Gateway.
[protected][protected][protected][protected]




Dear Sir/Madam,


Having been an ardent supporter, fan and a loyal consumer of Brand "Sony" for more than 8 years. it gives me great pain and displeasure in stating the there has been an extremely shoddy handling of my customer service log.



I am the proud owner of an Xperia Ion which for some reason was not charging up and hence was submitted on 7th Jan 2013 to the Service Centre as stated below (pdf of Job Sheet attached) :



D/16; 4th floor; Commerce centre

Near A/C market,Tardeo Road

Mumbai



Due to my official engagements I was not able to personally hand over the handset myself and hence took the help of the concierge service at my wife's office (Cadbury's India Ltd) for the same. On submission it was confirmed that since it was well within the warranty period ( hardly a month since I had bought the handset) it will be serviced Free of Cost. Since then it has been a nightmare of sorts!



After almost a week I had asked for a follow up basis which it was confirmed that there is some need for change parts and hence it would take a week more for the same to get done since the change part was not readily available. After that again there was no response for more than a week and after repeated follow ups it was again confirmed that the mother board needs to get replaced and will take a little more time. Last week after further follow up it was confirmed that the job has been done but the original job sheet was not available and hence the delivery would be made the next day. To my utter shock the next day in the afternoon I got a call from the service centre saying that there was water locking in the handset and it was not repaired and that if I wanted to get it repaired I would be charged ~ 70% of the handset cost for the overall changes!!



Firstly, how was a job card made without even confirming the state of the handset to the person delivering the handset? It was very clearly a miss and had that been done am sure there would have been little doubt on the condition and state in which the handset was submitted.



Secondly, when my wife spoke to the Customer Care centre the behavior was pretty rude which to me was appalling because in today's world I am sure with so much competition around a brand like "Sony" should know better how to treat it's consumers.



Thirdly, why was there no update available at all from the Service station guys for nearly 4 weeks????



Fourthly, why was it confirmed that the job has been done and the delivery would be done the next day????



Finally, I am sure Sony would have a database of it's loyal consumers - just to reiterate - the X Peria Ion was my 6th Sony handset in the last 8 years (my last being the X10i before which i had the Xperia Mini). Besides, I also own a Sony Playstation-3 , a PSP, a Sony Home Theatre, a 46" Bravia Smart TV besides Sony walkman etc. As is obvious, I have been a very strong advocate of the brand amongst friends and family.





It is seriously shocking for me that instead of repairing the handset or replacing the same (since it was well within warranty) I was almost "strictly instructed" that " Sir if you want us to work on your handset please note that it would be chargeable. Else you can come and pick it up. Can you please confirm when will you pick it up?"



Please note that for me spending 20k is not at all difficult as I keep upgrading almost every year (my next buy was supposed to be the Xperia Z on its launch). But I find this extremely a ridiculous reason for paying up when clearly someone in the service centre has goofed up on this!!



I would really appreciate if this is taken up very seriously and my faith in the brand is restored with proper action at your end.



Just for the record I will NOT be picking up my cell from the Service Station till I get a favorable response from your side.



Thanks and Regards,

Aniruddha Basu

Hello,

I purchased Sony Bravia LED TV Model# KLV-24EX430 by December 2012. Unfortunately it was dead (Not getting Power ON and No LED Blinking) by 17th Feb 2013. I contacted and raised a support request (Reference #[protected] on the same day at Sony Customer Center. They told that their support engineer will visit within next 48 working hours and fix the issue. The support person visited and brought the Main Board and Charger of the TV as there might be the issue with the Main Board.

They took a week time and came back with the new (assuming this board as new because of them told they were waiting for part from Sony) Board but it was also not work with the TV. Now the TV got Power ON but no clear Display (fully white blurred). This time they brought the total TV to their office.

While I check with the vendor now they are making me fool by someone saying the part was ordered waiting for it and someone saying the TV is ready.

In between I contacted Sony Customer Center and checked the status of the request I previously raised. As per them they put the request as resolved. While I check, why was it moved to resolved status without fixing my issue really? They told they have deadline to own the issue by a support dealer but not to resolve the issue. This is a VERY VERY BAD/POOR way of support by a very big corporate I never heard.

I again raised a new request (reference #[protected] with them but I do not yet resolved with this issue. My TV not yet returns back to me. They just provided a stand-by TV of 22” that also don’t have proper stand and wall mount features. By investing around 19,000/- in Sony’s product I am being with problems for 15+ days within 2 months of purchase under manufacturer’s warranty.

Thank You
Jeyaram

We bought Sony Bravia 32 inch LED( model KDL 32EX420).
Just after 2 months of the date of expiry of warranty period (i.e. 1yr & 2 months of purchase), the board of led got damaged second time during this period, which is costing around Rs.9000. After they repair it just after 2-3 days the main panel of led also damaged now which is costing around Rs.15000. The service center of the company said whatever the damage after warranty period company will not do anything in favor of costumer except just discounting service charges which is just Rs500.
But what we think that they had given us a damaged product because it was second time their main parts are damaged. As we belongs to a middle class family we can never give[protected] just after 1yr purchase of the product as bought it keeping in mind that a 40000 worth product will at least hold for 5 yrs.

Further points I want to say in favor of my case :-
1) we had used this product after 3 months of purchase and same can be proved as installation date should be mentioned in their register.

2)from the beginning there was problem in board & after few months its was replaced first time & now second time board and main panel got damaged.

3)there was also a lawsuit filed against the same problem which our led had as the problem starts with green tint/blob on the screen & now nothing is visisble
the link of the lawsuit details is......http://www.thebuzzmedia.com/class-action-lawsuit-against-sony-for-green-...⇄


I am expecting AKOSA will definitely help a middle class consumer against Sony.

SONY 32" LCD (Model 32EX650) has been purchased on 29th Dec 2012 from Reliance Digital, Malakpet, Hyderabad.
Delivery and Installation was done in the first week of Jan 2013.
Suddenly TV stopped working from 16th Feb 2013.
I raised a complaint with Sony and that request has been assigned to Sree Balaji Electronics. Technician came and inspected the TV and confirmed that the Panel has gone bad.

Upon their request, I forwarded the Warranty document and Purchase invoice to them.
Complaint Number[protected].

It's been 13 days since I registered this complaint. There is absolutely NO response from SONY customer care or Sree Balaji Electronics.

After so many followups from my side.. today I came to know that my request for replacement of Television has been DENIED.

Please advise me how to go legal.

I have all the Warranty and Purchase invoice with me. My email address is sarma.[protected]@gmail.com.
Phn number is [protected]