Sony India Complaints & Reviews

HAVING INTERNATIONAL WARRANTY CARD BUT REPRESENTATIVE MR.RAKESH MOBILE NO.0091-[protected] IS NOT ACCEPTING BECOZ IT IS BOUGHT IN U.A .E ON[protected]

NEW SONY LED TV MODEL NO.KLV-32EX330 NOT INSTALLED BECOZ POWER IS NOT CONNECTED TO TV.

MR.RAKESH IS CHARGING RS 300 FOR INSTALLATION .
BUT UNFORTUNATELY ITS NOT WORKING .

AS PER HIS STATEMENT WE AHAVE TO ASK SERVICE CENTRE TO SEND CONCERN PERSON BUT WE MUST PAY.

LET ME KNOW WHAT IS THE USE OF WARRANTY CARD IF IT IS NOT ACCEPTED BY THIS KIND OF REPRESENTATIVE.

PLEASE LOOK INTO MATTER DEEPLY AND DO THE NEEDFULL AT EARLIEST.

REGARDS

SYED DANISH IMAM
[protected]

sir,i'm sujeet gautam.Last year i purchased sony vaio s-series,VPCSB26FG/S E1.
but i not extend my warranty period and now my motherboard ruptured .service centre recommend me to proceed further toward you for some concession , as i am a student and i can't afford that much amount.
so if possible,help me in this regard.
Thanks##

sujeet gautam
[protected]@gmail.com
ph. no.- [protected]
complain no.[protected]

4 jan 2013 I purchased SONY XPERIA J in rediff shopping my mobiles handsfree and charger not working and got invoice of it but not the original bill. I want the original bill with tin number.
THE DEAN GOVT MEDICAL COLLEGE BUILDING TYPE I/1 QTR NO 2 GOVT MAIN HOSPITAL COMPOUND/AKOLA-444004
hemant [protected]

Dear Sir/Madam,



This reference with my all mails related to my phone "SONY ERICSSON XPERIA ARC-S PURE WHITE" E.M.I. No. - [protected] & Model No. - LT 18 I".









I am very very depressed & inconvinenced by your support. Iam really sorry to say that again & again & again for many times, The Co. had not provide any satisfactory suggestion & approva in this regards. In Between 11 Months of this phone I have already gone many times in service center for this phone's problem. Each & every time I was not satisfied with your service & answers But, So........................




Many time for may days your service center executives have my phone for checking point of view. But........... What ??????????????




Nothing improvement after changing my handset. This handset is regularly getting problem day by day since purchase & exchange date fyi same problem "HEATING".




THIS HANDSET HAS BEEN GONE IN SERVICE CENTER FOR 6 TIMES I.E. 6 JOB CARD HAS ALREADY MADE BY YOUR SERVICE CENTER BUT THAT PROBLEM IS STILL UNSOLVED.

MY CURRENT JOB CARD NO. [protected] . THE SERVICE CENTER IS M/S. SAI ELECTRONICS, NO.-5, N.I.T. , FARIDABAD-121001.




Now, This is my very painful COMPLAINT , You have to/Should be solve my problem OR RETURN MY MONEY BACK ASAP.




THANKS & BEST REGARDS,

ABHIMANUE BHASKAR

+91-[protected]

We bought Sony LCD Bravia from Vasanth & Co, velachery branch in October 2012. Within 4 months, the TV is not getting switched on and the LED is not glowing. Contacted sony customer care[protected] days back and they told it will be attended within 48 hours but still no engineer came to my house. When contacted customer care twice, they told engineer will come. Complaint number 13371000.

Thanks,
Mohan

I PURCHASED A SONY XPERIA X-10 I MOBILE PHONE IN DECEMBER 2010 AND WHEN GIVEN TO THE AUTHORIZED SERVICE CENTRE FOR REPAIR
OF A PROBLEM I AM INFORMED THAT THIS MODEL HAS BEEND DECLARED AS OBSOLETE BY THE COMPANY AND NO MORE SPARES ARE AVAILABLE
FOR THE SERVICE OF THE PRODUCT. THIS IS VERY UNJUST AND UNFAIR
TRADE PRACTICE. MY MOBILE PHONE WAS PURCHASED AT A PRICE OF Rs.28,100/- AND IT HAS BEEN USED ONLY BY ME WITH UTMOST CARE ONLY
FOR A PERIOD OF 27 MONTHS. NO COMPANY SHOULD DECLARE A PRODUCT OF THEIRS AS OBSOLETE BEFORE AT LEAST A PERIOD OF FIVE YEARS. IN THE EVENT OF THE COMPANY BEING UNABLE TO PROVIDE SPARES FOR ANY OF THEIR PRODUCT OR ARE UNABLE TO GIVE TECHNICAL SUPPORT THEY SHOULD REFUND THE COST OF THE PRODUCT AFTER DEDUCTING DEPRECIATION FOR THE PERIOD O[censored]SE.

sir/madam,
i lost my sony xperia mobile on 05/03/2013 at 6:20pm.
my mobile IMEI no:[protected]
my mobile model:ST23i(black)
my alternate no:[protected]
my email id:[protected]@yahoo.com


i kindly request you to please trace my mobile..... could you help me please..

My Laptop is Sony Vaio laptop of model number SVE1116EN.It was in the month of January that my keyboard started malfunctioning,Being Covered Under Warranty i took it to the Service Center in Gurgaon and submitted it for repaired.It was Repaired and Returned Successfully but one day after the repair,laptop screen showed dark patches at center and extremely uncleared display elsewhere on the screen.I had a talk about this with the guy at Service Center who denied to listen anything regarding Laptop Screen and stated that Sony Vaio does not provide warranty with Laptop Screen and the repair cost would be Rs10,500(1/4th of the original price of laptop).When I filled the service request form in Sony India's Website i got a email reply which asked for the photographs of the symptoms appearing in the screen,which is very much contrary to what the service center people said.Although i have replied to them several times with the photographs and i am doing it since 15th january 2013(nearly 2 months),they always fail to receive the email which has photo attachment.Thinking Something is wrong with them emails,i uploaded the photos on google plus profile and sent them the link:https://plus.google.com/100035881733520011875/posts but this time too they failed to receive the photographs stating that the link is not accessible?
The Laptop Does not Have any External sign of physical damage to the screen.
It seems that they are deliberately delaying each and every way of claiming warranty.
Is this the way Big Brands are Suppose to work?

I am pallavi grover, student of IIT Delhi chemical engineering dept, 2 year from hathra(UP). somebody stole my blue color bag in TAJ EXPRESS train no 12280 from hazrat nizamuddin to jhansi via mathura agra etc. it was stolen on hazrat nizamuddin station itself in the train before the train started, i was putting my other bag when this happened. the bag had my black color sony vaio laptop and other valuables in it.

Dear Sir,

A brand new WIO LAP TOP PRODUCT CODE 27554968 was purchased from Sony India Authorised deaer.:"LAPTOP BAZAR".SPENCER
PLAZA, Chennai,vide sales Invoice No 605 dated 22.07.2012. serial No 7002487

Right ffrom the date of purchase we are finding lot of difficulties with the new Sony Lap tap Porudct and we have continuously following up
the matter with Sony India Pvt Ltd,with no response/reply.

1 The mother board was totally defecitve and not working

2 The carry bag provided with the lap top could be hardly used for 48 hours,owing the poor quality of the material used.

3 Each and very time suddenly display is off


May I request the autorities concerned to extend yourt support and help for immediate refund of the substandad and defectiv/poor quality of the poduct that was given to us.

Once again I request your goodself to kindly do the needful.

Thanking you
R Mohan
[protected]
Adayar, Chennai-600020


4 Although ONSITE WARRANT HAS BEEN mentioned in practice no ONSITE WARRANTY BEING GIVEN.

5 Each time when there is problem we have to run to the Service Centre about 50-60 KM far away.

6 We have sent several mail to Sony Indiat for Full refund oif our amount,but no reply till date

Mr. Kenichiro Hibi,
Managing Director,
Sony India Pvt. Ltd.
A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi – 110 044.


Dear Mr Hibi,

Pls find below a list of mails sent and exchanged with Sony team. It's sad that despite repeated followups - even after 8 weeks my problem is still unresolved and whats more, no one in Sony even seems to care about the same!!!

Dear Meena,

Would really suggest that I am passed on the number of someone who can atleast take some decision and action on this. The inaction on Sony's part is really baffling in this case!!! Even after writing mails and following up regularly with you as well nothing seems to be happening here!!! Are you guys really serious about Consumer Complaints? Or do I really need to start approaching this case rather more drastically from my side?

I request an immediate resolution to this and would now urge that in case my handset has been misplaced ( or likewise which really seems to be the case) then please replace the same with immediate effect and spare me the hassle of having to follow up further on this.

Just for the records, please ensure that I do not get back any " I will get back to you" mails or phone calls - am seriously over with that phase!! Am sure you appreciate that 7 weeks post my submission I am hardly in a mood to have anyone " get back to be with further update"! Please TAKE ACTION!!!


Thanks and Regards,

Aniruddha Basu









[protected][protected][protected][protected]
From: Basu, Aniruddha
Sent: Monday, February 18, 2013 2:21 PM
To: 'services.[protected]@ap.sony.com'
Cc: '[protected]@ap.sony.com'
Subject: RE: 'SonyIndia=[protected]' Extreme Shoddy Handling of Customer Service


Dear Meena,

Received a call from someone who promised to get back to me but then after that nothing. Is Sony really serious about resolving this amicably? Am really running out of patience now!

6 weeks and counting..!! Would "request" you to please ensure that the servicing is done As per Warranty FOC at the earliest and handed over to me.

Thanks and Regards,

Aniruddha Basu









[protected][protected][protected][protected]
From: Basu, Aniruddha
Sent: Monday, February 11, 2013 9:48 AM
To: 'services.[protected]@ap.sony.com'
Cc: '[protected]@ap.sony.com'
Subject: RE: 'SonyIndia=[protected]' Extreme Shoddy Handling of Customer Service


Dear Meena,

A week after your mail, still awaiting the results. Its kind of shocking that despite writing to people of authority, a simple mail is all I have got from your side.

In case Sony feels its not going to be possible to resolve this please do let me know so that atleast I can confirm my further course of action.

Hope this time atleast I would get a definitive resolution from your end rather than a simple mailer followed with a period of complete inaction!!

Just to re-iterate its been more than 6 weeks now and I surely am running out of patience!!!

Thanks and Regards,

Aniruddha Basu









[protected][protected][protected][protected]
From: services.[protected]@ap.sony.com [mailto:services.[protected]@ap.sony.com]
Sent: Tuesday, February 05, 2013 4:11 PM
To: Basu, Aniruddha
Subject: RE:'SonyIndia=[protected]' Extreme Shoddy Handling of Customer Service


Dear Aniruddha Basu,

Greetings from Sony India.

Thank you for patronizing Sony products.


This is in response to your e-mail to our service head.



Thank you for writing to us and for bringing the matter to our notice. We note the contents of your mail with due attention and concern . We are asking our regional office to immediately look into the matter and expedite resolution at the earliest.



We sincerely regret the inconvenience caused to you and assure you of our best support and attention always.



Best Regards

For Sony India Pvt Ltd.


Meena Bose
Customer Relations - Corporate Office
New Delhi


[protected][protected][protected][protected]

This email is confidential and intended only for the use of the individual or entity named above and may contain information that is privileged. If you are not the intended recipient, you are notified that any dissemination, distribution or copying of this email is strictly prohibited. If you have received this email in error, please notify us immediately by return email or telephone and destroy the original message. – This mail is sent via Sony Asia Pacific Mail Gateway.
[protected][protected][protected][protected]




Dear Sir/Madam,


Having been an ardent supporter, fan and a loyal consumer of Brand "Sony" for more than 8 years. it gives me great pain and displeasure in stating the there has been an extremely shoddy handling of my customer service log.



I am the proud owner of an Xperia Ion which for some reason was not charging up and hence was submitted on 7th Jan 2013 to the Service Centre as stated below (pdf of Job Sheet attached) :



D/16; 4th floor; Commerce centre

Near A/C market,Tardeo Road

Mumbai



Due to my official engagements I was not able to personally hand over the handset myself and hence took the help of the concierge service at my wife's office (Cadbury's India Ltd) for the same. On submission it was confirmed that since it was well within the warranty period ( hardly a month since I had bought the handset) it will be serviced Free of Cost. Since then it has been a nightmare of sorts!



After almost a week I had asked for a follow up basis which it was confirmed that there is some need for change parts and hence it would take a week more for the same to get done since the change part was not readily available. After that again there was no response for more than a week and after repeated follow ups it was again confirmed that the mother board needs to get replaced and will take a little more time. Last week after further follow up it was confirmed that the job has been done but the original job sheet was not available and hence the delivery would be made the next day. To my utter shock the next day in the afternoon I got a call from the service centre saying that there was water locking in the handset and it was not repaired and that if I wanted to get it repaired I would be charged ~ 70% of the handset cost for the overall changes!!



Firstly, how was a job card made without even confirming the state of the handset to the person delivering the handset? It was very clearly a miss and had that been done am sure there would have been little doubt on the condition and state in which the handset was submitted.



Secondly, when my wife spoke to the Customer Care centre the behavior was pretty rude which to me was appalling because in today's world I am sure with so much competition around a brand like "Sony" should know better how to treat it's consumers.



Thirdly, why was there no update available at all from the Service station guys for nearly 4 weeks????



Fourthly, why was it confirmed that the job has been done and the delivery would be done the next day????



Finally, I am sure Sony would have a database of it's loyal consumers - just to reiterate - the X Peria Ion was my 6th Sony handset in the last 8 years (my last being the X10i before which i had the Xperia Mini). Besides, I also own a Sony Playstation-3 , a PSP, a Sony Home Theatre, a 46" Bravia Smart TV besides Sony walkman etc. As is obvious, I have been a very strong advocate of the brand amongst friends and family.





It is seriously shocking for me that instead of repairing the handset or replacing the same (since it was well within warranty) I was almost "strictly instructed" that " Sir if you want us to work on your handset please note that it would be chargeable. Else you can come and pick it up. Can you please confirm when will you pick it up?"



Please note that for me spending 20k is not at all difficult as I keep upgrading almost every year (my next buy was supposed to be the Xperia Z on its launch). But I find this extremely a ridiculous reason for paying up when clearly someone in the service centre has goofed up on this!!



I would really appreciate if this is taken up very seriously and my faith in the brand is restored with proper action at your end.



Just for the record I will NOT be picking up my cell from the Service Station till I get a favorable response from your side.



Thanks and Regards,

Aniruddha Basu

Hello,

I purchased Sony Bravia LED TV Model# KLV-24EX430 by December 2012. Unfortunately it was dead (Not getting Power ON and No LED Blinking) by 17th Feb 2013. I contacted and raised a support request (Reference #[protected] on the same day at Sony Customer Center. They told that their support engineer will visit within next 48 working hours and fix the issue. The support person visited and brought the Main Board and Charger of the TV as there might be the issue with the Main Board.

They took a week time and came back with the new (assuming this board as new because of them told they were waiting for part from Sony) Board but it was also not work with the TV. Now the TV got Power ON but no clear Display (fully white blurred). This time they brought the total TV to their office.

While I check with the vendor now they are making me fool by someone saying the part was ordered waiting for it and someone saying the TV is ready.

In between I contacted Sony Customer Center and checked the status of the request I previously raised. As per them they put the request as resolved. While I check, why was it moved to resolved status without fixing my issue really? They told they have deadline to own the issue by a support dealer but not to resolve the issue. This is a VERY VERY BAD/POOR way of support by a very big corporate I never heard.

I again raised a new request (reference #[protected] with them but I do not yet resolved with this issue. My TV not yet returns back to me. They just provided a stand-by TV of 22” that also don’t have proper stand and wall mount features. By investing around 19,000/- in Sony’s product I am being with problems for 15+ days within 2 months of purchase under manufacturer’s warranty.

Thank You
Jeyaram

We bought Sony Bravia 32 inch LED( model KDL 32EX420).
Just after 2 months of the date of expiry of warranty period (i.e. 1yr & 2 months of purchase), the board of led got damaged second time during this period, which is costing around Rs.9000. After they repair it just after 2-3 days the main panel of led also damaged now which is costing around Rs.15000. The service center of the company said whatever the damage after warranty period company will not do anything in favor of costumer except just discounting service charges which is just Rs500.
But what we think that they had given us a damaged product because it was second time their main parts are damaged. As we belongs to a middle class family we can never give[protected] just after 1yr purchase of the product as bought it keeping in mind that a 40000 worth product will at least hold for 5 yrs.

Further points I want to say in favor of my case :-
1) we had used this product after 3 months of purchase and same can be proved as installation date should be mentioned in their register.

2)from the beginning there was problem in board & after few months its was replaced first time & now second time board and main panel got damaged.

3)there was also a lawsuit filed against the same problem which our led had as the problem starts with green tint/blob on the screen & now nothing is visisble
the link of the lawsuit details is......http://www.thebuzzmedia.com/class-action-lawsuit-against-sony-for-green-...⇄


I am expecting AKOSA will definitely help a middle class consumer against Sony.

SONY 32" LCD (Model 32EX650) has been purchased on 29th Dec 2012 from Reliance Digital, Malakpet, Hyderabad.
Delivery and Installation was done in the first week of Jan 2013.
Suddenly TV stopped working from 16th Feb 2013.
I raised a complaint with Sony and that request has been assigned to Sree Balaji Electronics. Technician came and inspected the TV and confirmed that the Panel has gone bad.

Upon their request, I forwarded the Warranty document and Purchase invoice to them.
Complaint Number[protected].

It's been 13 days since I registered this complaint. There is absolutely NO response from SONY customer care or Sree Balaji Electronics.

After so many followups from my side.. today I came to know that my request for replacement of Television has been DENIED.

Please advise me how to go legal.

I have all the Warranty and Purchase invoice with me. My email address is sarma.[protected]@gmail.com.
Phn number is [protected]

I have Sony Ericsson mobile VIVAZ and purchased 2 year back.
In July 2012, I have given it to authorized service centre at Baroda , Gujarat namely CCEL CARE CENTRE for the problem of charging, as it is not getting charged and become hot, following is my complaint against the services given
1. Initially service centre said it will take at least 2 to 3 days for repair.
2. In one hr time they called it got repaired .
3. They have given bill of Rs 2750 /-
4. The receipt of payment is enclosed , which does not contain may details like address, proper receipt number , ST number signing authority, Nature of the work or part replaced many thing like customer name, job card / order number work carried out place etc entered when i stressed for after heated arguments.
5. 5. Now my mobile giving the same problem , if i will go to same service center they may take any charges with justifying the same or giving proper receipt of the payment.
The online complaint number is 93565972
again the mobile has been given to Authorised CService Centre at Baorda ( Gujarat ) on 05.12.2012 with the problem that now it is not starting at all and with not getting charged ( old problem )

Now please note that i have paid 17000 for this hand set and just after one year problem started and got repaired (paid ) for rs 2750 ( Receipt is enclosed ) but problem not solved and become worsen .( the why so much charges was taken and if you will see the receipt of the payment which does not have so many essential part
Address
Problem
ST number etc
Many more things are missing .

Please ensure that this time it has to be repair properly and at the cost already paid else final declaration to be given by SONY that this piece is not repairable .

Dear sir,
I Yagnesh Thakkar request you to take up my issue in your show so that i can get my mobile hand set back given in service
Details in brief has follows
Compliant against:- Sony xperia
Model:- sony xperia sola (M27i)
Ticket Id No. :- [protected]
Date of submission:- 11 feb 2013(for service under warranty)
Work order :- Replacement of ON/OFF Key and Touch Pannel

While submitting i was told that i will receive it in 10 days.
i have been not given a phone from the company during service period
Till date they have not made spares available for my handset to service station at Baroda.

so i kindly request you to take my complaint into notice, so that i can get my phone as soon as possible

Email Id: [protected]@gmail.com

bade achhe lagte hai is a popular show, in fact the only program i watch...i work whole day from 8:30 am & return tired at 6:00 pm...hoping to refresh myself with ram & priya...i can't afford to stay awake at 10:30 pm to watch balh...& so 7:00 pm was the best time....showing crime patrol & other violent shows at prime time is not correct, they can be shown after 10:00 pm....
PLEASE START BALH AGAIN AT 7:00 PM...I WILL BE GRATEFUL.

Hi,

I am posting this issue here in the hope that I will get a better response as compared to the customer care executives available on[protected].

I purchased this pone some 2.5 months back. Within 3rd day, the phone started showing software problem and phone would be hanging. My old ticket no. was [protected]. After that I went to Sony authorized service center at Ahmadabad regarding this problem. Then your service engineer solves this problem.

After 2.5 months I faced another problem with this phone. The problem is that my phone had automatically switched off. Then again I went to service center. My ticket no. is [protected] and job no. W[protected] dated 11/2/13. After checking, your service engineer told that, there is problem in motherboard. And again he guaranteed that phone will be in working condition within 8 days. But as on today after 16 days we can’t receive the phone. And they want again 7 days for repairing purpose.

So, without my phone I am totally handicapped. So please replace the phone or send my total money back,

Dear Sir,

I have purchased a SONY BRAVIA LCD TV(Model No: KLV 22BX350) on june 2012. From the very fast day of installation I am facing a problem with the display.
I have launched complain for more than two times. Every time an engineer came to my home and always tried to justify that I am a blind and I am telling them lie.
I have also got some phone call from their end, they told me to go in front of my TV and set the settings as per their instruction but I am not suppose to do that as it is still under warranty period, before I tell this word to that tele caller cut the line. I have seen this model at my friends(more than one friend and relatives) room then I went to purchased it, they are not facing any problem with the display. I have installed my TV on the same height(around 3 feet up from floor) like others but facing problem when I am trying to see it from ground level, picture comes negative. I couldn't remember all my complain numbers but my last complain number is 13080607. This time also an engineer came to my home from SONY service center (TEKNO PLAZA CD-96,sector-I,Salt Lake, Kolkata-700064) named Mr. Samir and he did a lots of wrong thing I must say forgery with his Senior Mr. Subir. Firstly he (Mr. Samir) came on last Saturday(9th feb 2013) then without listening my problem properly, always tried to justify that my TV is OK and what is the difference between LCD and LED. I told him that then how come my friends are not facing this problem(they have also LCD BRAVIA). He wanted to see that TV but unfortunately my friend was not at his home. Mr. Samir told me "no problem I will come when your friend will come (8:30 PM)" and he filled up a form took my Signature where I mentioned that I am not satisfied he will attend again at 8:30PM. Just few minutes after his departure I got a call from Mr. Subir with these words "It is impossible to attend up there at 8:30 PM" [forgery point 1] ."I am not going to take your comment, I always take my engineer's comment"
I asked him what is that comment. He says "set found OK", after our telephonic conversation it comes to my notice that Mr.Samir put this comments after my Signature (on the same page)[forgery point 2]. I told them to replace my TV, they said your TV is OK. At last I told them you force me to go to consumer forum, they said you can go any where you want. After 1 and half hour I called them again to came to my relatives home and see that they are also not facing the problem. Mr. Samir attend and become the witness that I am right and they are wrong, yet they are not ready to replace my TV. Still they are making some irrelevant argument.

This is really very better experience that after having SONY BRAVIA TV I need to take leave more than one time to solve the problem.
Please take a immediate step to solve my TV problem.

Thanking you,

Yours truly,

Sarbasish Pal

Sir,
i have purchased a Sony vaio laptop on 27.03.2012 which is in warranty period, my laptop display has vanished automatically without any physical impact to it. when I contacted to the dealer (Super computer Amravati), he is refusing to service it at free of cost as it is in warranty period,instead he is stating that display problem is not covered in the warranty, and demanding for the extra service charge of 5000 rupees.

Please do the needful.

REGARDS
DEVENDRA PATIL
OPERATION OFFICER
INDIAN OIL CORPORATION LIMITED