[Resolved]  Sony Ericsson F305 — Irreesponsible CSE

EBD: Regarding the Outex-Delivery and Bad Customer Support of Sony Ericsson F305.




Against SonyEricsson Support (RTE Services),

Thanx for your prestige assistance for my Sony Ericsson F305!!!!!

My Device Agenda:

Company Name: Sony Ericsson
Device type: Mobile Phone
Phone Model: F305
Color: Black
Accessories: Charger, handfree,handset module, extra back cover, tiding thread.
No cable, no PC-Suite, One -year harware warrenty
Software Type: Java Phone
IMEI No: [protected]
Workorder No: SE309SSM10536
Created on: Oct 3 2009 5.02PM
Purchasing Date: Jan 12 2009.

Symptom Description: Emergent ON/OFF problem, no text no picture in display, Sound Shuttering



I am ABHISHEK Malik from Rohtak City, Haryana (India-91). with an adrres of the 828/14 guru nanak pura, rohtak-124001.
i have a handset of Sony Ericsson F305 with an IMEi no of [protected] with black color look.
My handset purchasing is 12, Jan 2009. i recently submitted my handset at Swastik Systems ( Shop No-07
Bapu Aasharam Market, Chotu Ram Chowk, zrohtak-124001.
almost more then 1month has been gone and i am still waiting for my handset for he conformation to be repaired.
i am not getting why you guys are taking so much tme to repair my handset.
my job sheet complaint numbers is SE309SSM10536 and the problem related with the handset is Swtich On/Off
with no display no correction in slow down process.
I am your regular customer and m dually dissatisfied with your services.i recently submitted my Sony Ericsson Xperia
handset for new Body skin setup. that is still under progress n you know more than 2 months has been done.i already
submitted my handset for a mutual software problem many times.I think Sony Ericsson just believe in selling products.
you guys are so irresponsible for your services and customer support.
you guys already delivered me a bloody brusty handset with a lot of problems pre-installed. i want a box banded handset with
an warrenty neither m gonno complaint about your service in consumer court. if i cn't tolrate your
brusty factor of customership.Its not my fault that i purchased your bloody handset and i will collect your evidence against your
irreregular sevices.I am not getting any support from the customer service centre in rohtak. each and every time when i visit the
service centre theytold me to have patience about the services. i paid 8200/- for my new handset and i want a new handset at any cost.its getting
enough for me to tolrate your serices.........


I got a call from Mr. Deepak Kak (RTEServices) regarding my Sony Ericsson F305 on Tuesday, October 27, 2009 at sharp 5:42 (GMT New Delhi, India). He told
me that Sony Ericsson will surely change my pre-defected handset Module with a new Box Packed Sony Ericsson
F305 I told him about my problem for my handset. I recently register and submitt my handset for a Display and Emergent
switch ON/OFF problem.I wrote an e-mail regarding the bad and non-responsible customer support of Sony Ericsson to Mr.
Deepak (RTEServices)..
Mr. Deepak Kak (RTEServices) have been told me the actual aspect about their Customer Support. He commit me to deliver a Box
Packed Sony Ericsson F305 as i have been mentioned in my previous E-mail. But now again the question is about your fake
commitments. The certified Service Centre at Rohtak City (Swastik Systems) is not delivering me any Box Packed. The Service
prefessional doesn't have any information regarding your fake commitment.They told me clearly that they are not gonno deliver
any Box packed Sony Ericsson F305.

What a miss-Syncronization you guys have in your own team.
Interesting is that, even the developers dn't know what they had been embeded in their Mobile Device.
The Award winning Technical Support and CSE is playing Blame game with their customers.
You guys just believe in selling mobile device instead of maintainning the CSE and Better Service facilites.
Now the Senior Personnals Starts proning the fake commitments.

Your support is just like a freek, a bunch of crooks. Mr. Deepak said something but Service Centre doesn't maintain
type o[censored]pdated info about my Box Packed Sony Ericsson F305. I already submitt my handset and i am not gonno
collect that piece of junk from there anywhere.
Whatever a legel terms and conditions said, in terms of Application. I done that, i send an application E-mail, Got fake feedback
and your roll-on statements. I just want all my JobeSheets history from that Service Centre at rohtak including all my service details,
parts found defected, Service Crieteria, and Specially how many times you guyz have been changed and reparied that handset from
the vary first day of my purchasing that bloody mobile Device.
That service presonnal Staff doesn't providing me any feedback according to your statements. hopefully you CSE will provide me the Service
Detail history of my Sony Ericsson F305. Now i don't think so anybody could help me in your Entire Organisation Sony Ericsson.
So i think Mr. Deepak, its much better to seek some legal aspect for my Money, Time, Resources and intention that i paid for your non-sense CSE and servicing facilities instead of requesting to your Company.
I try to contact many professionals in Sony Ericsson (RTEServices) but thry are ignoring my issue and just chilling out.
I think Sony Ericsson likely to be inquired by a Consumer Forum Board rather than inquiring a Customer.
Here i am having a list of all the Award wining blogs of Sony Ericsson Service support, Check them out and sort out my issues.

http://www.consumercourt.in/mobile/5100-problem-sony-ericsson-f305-unsolved.html
https://www.consumercomplaints.in/complaints/sony-ericsson-w810i-c67292.html
http://www.consumercourt.in/mobile-handset/3166-sony-ericsson-customer-care.html

just go and consult with your technical experts about all the details that u have been mentioned in Sony Ericsson F305 Website as:
1. Phone could be used as a modem.
2. Worsty PC-Connectivity
3. hangdown from a vary first day
4. Music Player problems
5. memory enhancement problems.

and specially the BAD CSE and FEEDBACK to all the customers.

Hopefully,

Complaint Board will help me.




Abhishek Malik

H.No. 828/14, Guru Nanak Pura, Rohtak-124001, Haryana (India +91)
[protected]@gmail.com,[protected]@in.com
Ph: [protected], [protected]