Sony India Complaints & Reviews

Hi,

I bought a Sony ericsson W595 on 22nd Jan 2009. Within 3 months i started experiencing problems with the keypad. Specifically the "0" was not working.I gave it to the nearest Sony service center at Borivali(W). However that turned out to be a wrong thing to do. My mobile phone was not serviced for atleast 20 days and finally when i went to collect my piece, I was given a blue coloured one(mine was grey/green). That shows the level of neglect. I reacted strongly to this. They somehow found my handset and repaired it within 20 minutes and gave it back to me.

To my dismay however the phone doesnt look the same. It has dents at various places. The keypad is not properly placed and the circuitary inside is slightly visible. Also i can feel the dislocation of the keypad while i type. I complained back immediately but they retorted saying that if a slider phone is opened, these things bound to happen.

My phone is not the same anymore. There are various problems happening after that. Phone suddenly gets switched off. Sometimes it cannot latch to signals.Now the space key is not working. Also when i slide open the mobile, the display is gone and is recovered only if i switch off/on again. I cant sms or type numbers. The phone is almost unusable and that too within less than a year.

This is a clear case of defective manufacturing and a subsequent mishandling. I plan to lodge a complaint against you in Cosumer Court under Consumer Protection Act, 1986.

IMEI No: [protected]
Complaint ID: SEO[protected]

Thanks
Shivani Sharma
[protected]

my mobile W 705 bought in may 2009 is not working.has key pad problem.i had submitted the mobile for repair but they kept my mobile for 2 weeks and still did not repair it,hence i had to take my mobile back from them and that too not repaired.my mobile is within the warranty period.
kindly help as my work is being compromised because i dont have my mobile and it is a great inconvinience to me.

I am praveen from chennai i got Sony ericssion W395 mobile last month the phone is having severe problem like hanging when playing mp3 songs since its walkman series phone it has the hanging problem while playing the song. I spent nearly my month salary to buy the phone after seeing that problem i got very much depressed with that ..it seems to be no value for the money which i spent its seems to be a mental torture for me ..I would ask for the my money back..which i spent..

My laptop has very low sound and in fact all of the people I know who own a Vaio have same problem
Sumesh Dua

Dear Sir,

I lost my mobile phone with number [protected] in Coimbatore today at Kerala Club. This model of the phone is Sony Ericsson K790i

Details of my mobile are as follows:

My name: Mr.M.Vijayakumar
Address: 36A,Lal Bahadur Colony,Peelamedu,Coimbatore-641004
Phone Model: Sony Ericsson K790i (Black)
Make: Sony
Last used no. [protected]
Email for communication: vinitha.[protected]@gmail.com

Missed Date: 01/01/2010

IMEI No.:[protected]

Kindly do the needful and help me.

Thanks and regards
M.Vijayakumar

I bought new Sony Camera just after Diwali and used it on Christmas to realize that it shuts down each 10-15 secs without any message even on full battery. I have to start it again after each shot and I have to make sure that I shoot the picture within 10 secs of switching it on.

It seems quite obvious but why one has to visit only service center to submit product to get it fixed why not the authorized Sony shop from where you have bought it.
Well, the address I got from Sony helpline was confusing and it took sometime to get the Sony service center. As landmark was given as M. K. Retails, Indira Nagar, Bangalore and there are two M. K. Retails in Indira Nagar. Address mentions "behind M. K. Retails" but it should be "lane behind M. K. Retails". I was given 3 contacts number for service center. I kept trying all 3 numbers to get some help to find the right address but all 3 kept ringing without any response. When I finally got the place (thank god I found it open, I thought it might be holiday for them) the call attendant told me that during lunch our we don't receive any calls (yup..lunch hour which was more than one hour during which we should not disturb them while you skip your lunch to find the service center and fix your product).
At service center I was asked to wait. Why I was not asked to wait when I went to buy it? After some wait I got my number. Then I realize that at service center is just collection center where you are suppose to leave your product and make another visit to collect it. I stay near to Marathahalli and I need at least 3 -4 hours to make a visit to service center. Now I have left my camera to collection center (we should get familiarize with collection center mind Sony expect customers to visit only collection centers not the service center.)
I would be getting a call from Sony after one week till that time I have with no Camera. It means that at New year I would be without any Camera. Another or probably more than one to get it fixed. Even Sony doesn't give any assurance to fix it. So it is just your luck if you find the defect free product form Sony. Otherwise keep getting use to lunch hour rules at service center...sorry at collection centers.

Hello,

I had purchased a laptop (Sony Vaio - model no: VGN-CR353) on oct 08. and since purchase, my DVD drive has been serviced for 3 or 4 times, in which dvd drive was changed twice and the last service was nearly a 1 and a half month before, and again the DVD drive is not working. I am taking this issue very seriously because after changing drive for 2 times and servicing for 2 times, still the issue is not resolved..but why should I pay the money to buy a new one because I am pretty much sure that after 3-4 months , I am going to face the same problem as it does in the past.. I hope you sony people would take the matter seriously because I am totally unsatisfied with my SONY VAIO laptop.

Regards,

Yogesh Mankani

Dear Sir / Madam

My name is Sandeep Kumar Sharma and working in Sony India Pvt ltd at reputed post in RDC Raj Nagar Ghaziabad. On dated 24/12/2009 at evening 8.00 PM my bike Bajaj Discover Red and Black (DL-5S W 2770) with original papers has been stolen from front of my office 'Sony india pvt ltd 24 Advocate chambers RDC Raj Nagar Ghaziabad'. That area belongs to Kavi nagar Police Station Ghaziabad. Since that day (29/12/2009) i am doing regular visit at Kavi nagar Police station to launch F.I.R. for bike stolen but no one is listening and no one there is ready to write F.I.R. Every time the consern person tell "please come tommorow ".
My bike was insuranced, done by oriental insurace company and without F.I.R. i can't process my claim to insurance company. Also i have no record that my bike has stolen.
I just want that F.I.R. should be written in Kavinagar Police Station so that i have the proof of my bike has been stolen any thing could not done wrong through by my bike and i will be safe apart from this .

i purchase a lcd tv on 09 oct 09 bt nw it was serviced twice in last two months and the same board was replace and nw also the same board was damage and the cost of board is 12000 and thy want me to pay me the reqd amt. and this boaed is damaged in every month.

Hi I am from Mumbai India and own aSony DAV-DV270 Home Theatre which is just a year and a half old..It shows "PUSH POWER PROTECTOR" on its display..I took it to my nearest Sony Authorised Service Center i.e. Sonus Sales and Service in Santacruz Mumbai India..Initially they fooled me saying that my board has been corroded and there is no way they can get it fixed and i would need to replace the board..They earlier offered me an estimate of Rs6000 and when i started bargaining they came down to Rs4000 at the same moment..However after digging into this issue i came to know that this problem can be fixed by just replacing an IC at Sony Service center itself costing Rs1000(Including Labor)..This surely means that they wanted to pull out as much money as they can from my pocket..Hence I denied their offer and planned to get it fixed else where from a local guy and the technician there told me that they had replaced the board with a tampered one so that i shouldnt be able to repair anywhere except them..Imp Point - Before giving it to Sony i had signed on the board so that my board remains safe from the cheaters at Sony..But Sony never knew this fact and they replaced the board assuming that i would never know even if they repalce it with a tampered one..These service centers are just spoiling SONY's market. If this goes on then "GOOD BYE SONY".. we have got many better options..and i am damn sure not to buy a SONY product again..

Dear Sir,
Six months back i brought this mobile (G503-Sony Ericsson).In between these period,i complainted three times in an authorised sony ericsson service Center about its poor body quality (its getting shade)and anothrer is getting resetted in between calls. But upto now they didnt provide any proper response to change its body. The company offer 1 year warrenty condition. During this period also they didnt provide correct response.pls take necessary action.
Ajith Kumar.M

Hi,

This is my third email with regard to the same issue stated below and i still haven't got a clear solution to what has happened with the camera. I hope somebody is reading these emails, on the other way round too i am not getting connected to any of these telephone numbers from this morning Ph: 64569934/35/41155171. The phones are ringing but nobody to answer the same.

Its been an awe full day fro me till now from morning 8.30 am . I feel all my calls and emails are falling unattended to a giant company like yours. This definitely needs to be looked into.

Primith.
[protected]


[protected] Forwarded message[protected]
From: Primith V <[protected]@gmail.com>
Date: Wed, Dec 23, 2009 at 1:06 PM
Subject: Fwd: Pathetic Service ---- Annoyed -----Log No : 4720669
To: sonyindia.[protected]@ap.sony.com


Hi,

This is my second email after a call to your customer service. I spoke to Priyank who again advised me that it would take 3 hours for me to know the information on my product.

I guess no customer should face this trauma again and such a poor response from an international giant is deeply regretted.

Primith.
[protected]


[protected] Forwarded message[protected]
From: Primith V <[protected]@gmail.com>
Date: Wed, Dec 23, 2009 at 11:53 AM
Subject: Pathetic Service ---- Annoyed
To: sonyindia.[protected]@ap.sony.com


Hi,

I am really unhappy about your damaged service department here in Bangalore. I received a message on my phone at 8.31 am today and have been following it up to reach your service department just to know why the estimate has now shot up to Rs. 5397.50 whereby i was told it would cost me Rs. 500 for a lens displacement correction. I tried contacting the service centre to speak to a person by name Yogesh who is only wanting me to believe what he says without any patience to listen to what i had to say which infact got me furious. He then gives me another number for Anand who would explain the technical details where i was not able to get through. Then i got in touch with the customer care of sony at [protected]. Here i get routed to 3 different departments to finally get in touch with Prakash who again tells me somebody would give me a call back to explain the cost involved.

I really do not understand why the delay when my Log information details are in the system. Why should i reach or speak to 10 different people to know the detailed cost involved for the repair of the Camera. This is the first time i am interacting with Sony and never expected your service to be so damn pathetic. I am deeply annoyed for the time spent and i hope if not a call , at least an email with clear description of the repair would be sent to me.Its 12 pm and i am still waiting to receive a call from any of your departments.

Looking forward to your reply.

Primith.
[protected]

I bought Sony Ericsson w705 in March 2009 for 16,200 Rs. In nine months it troubled me for 3 times, Each time I have to visit the service center and wait for many days without my phone, I spent the money to utilize the phone not to be harassed. now its under warranty so they are not charging anything but it consumes my precious time, petrol, I am harassed and I really want either to change my phone with any other phone of sony or to exchange it with any other product of sony. Please help me.

I purchased Sony Ericsson w30i in june 2009 and its flap broke up in august. i contacted nearest service center in Indore for the same but they couldnt arrange for it as they say that its not available with the company.
i contacted Sony Ericsson Executives at[protected] /[protected]/ and over Emails and they directed me to submit my handset promising me that my issue will get resolved in 4 days.
i submitted my handset on 7th of december 2009 , on 11th when i contacted nearest service center they said they had no idea about it and it will take another 5 days.
I called at[protected] again and Nifisur ( who claims to be the senior) asked me to be patient till 18th dec . On 18th when i contacted them, they said it will take another 5 days.
I am fad up Sony Ericsson Please somebody give me number of higher official in Sony Ericsson.
Regards
Gaurav Jain

I had purchased a digital camera of sony make on[protected] from authorized sales outlet of Sony i.e. Parikh Sales , City Center, Dhanbad. First of all they do not given me bill when asked only challan issued. Now camera is not functioning. when contacted i have been informed that battery is not functioning and battery does not cover any warranty. If a battery fully damaged withing 3 months company sould liable or not

Dear SIr

I have purchased new handset of Sony Erricson mobile S312 on dt.22.11.2009 from BIG C at Guntakal branch show room vide My IMEI No.[protected]-1,IMEISV -25, when I would like to activate Phone Security Code as per instruction given in manual, the same has not responding and not activating. Please how can do the same inform to my email.address given above.

Thanking you

Yours Truly
Jade Anand

Dear Sir/ Madam
I have a sony ericsson mobile which I brought from THE MOBILE STORE ,Essar Telecom Retail Ltd, Kochi, kerla on[protected]. Now I am facing hearing problem . If any one call me I can not hear his sound but he hear my voice. please give me feed back as early as possible. Now I am at Goa , Vasco.
my contact no is [protected],

sir,
i mahendra singh, i m a student, i hv submitted my battery in chandigarh sonyericsson service center sec.18D
i submitted my mobile battery BST-33, on 29 august 2009. my work order no. is SE309RTC12907,
i have gone to many times to service center and even many times call their,they always said plz come one week later. 4 month going to complete till. i hv not got my battery. i call their but don't pick up the phn. PLZ HELP ME

My self Subhash b dangi I have purchase sony ericsson F-305 on[protected].
On[protected] mobile was hanged and giving white display ,I have submitted the phone to sony ericsson gallery at ghatkopar(Mumbai)(shop no 113,1st floor platinum mall).workorder number-se309cs210710.
Compare to another sony ericsson phone camera clearity,working of phone was very very slow.
After 36 days the phone was repaired and I have collected on[protected] after 4-5 days another problem occurred slider problem and phone get slow while using and then again I have submitted the phone to the same gallery on[protected] workorder number-se309cs211267.
After calling to gallery on[protected] they are saying that parts are not available till[protected].
On 17th of dec they will give the phone.
My question is to sony erisson is that i[censored] are having capacity of making the phone why u are not making the part of that particular phone sorry to say that bocz I was just fan of sonys phone camera ,working fast but this phone is just like a daba phone.i am very sorry to say that it is ture.
Pls sir, if it is possible to replace the phone thankfull to u
Bocz in 8 months 2 months have gone to repair of that phone and how much it will take I don”t know.
Plz sir solve my problem as earlier as possible or replace the cell phone.
Thank you.
subhash b dangi---[protected].

Hello,

I brought SONY VAIO laptop VGN-CS25GN/B from ezone, bangalore in May '2009. Initially every thing was smooth... after 5 months issues started: first with the LCD. A thin blue/ green/ pink [I don't exactly remember the color] horizontal line started appearing at the bottom of the screen..

took it to service station, they replaced the LCD and gave it back after 10 days...

after 2-3 weeks.. then suddenly the laptop dies[not switching on]...

again had to take it to service...got the MTX[Motherboard] replaced... in another 5-10 days....

and then could find an announcement for warranty extension for some other defect[fan noise..] from sony for the same product....
http://www.sony.co.in/support/product/vgn-cs25gn

Issue is not with the support provided, its with the value for money/ quality... how can LCD & Motherboard fail in less that 6 months.... we can understand if the fan makes sound :)

they were not willing to replace the product. i think its coz, even they may not be confident on their product... that same issues may come in new laptops also..

This crap had cost 55K INR...

I would suggest you all not to go by the brand name... from my exp. this product its just a crap... HP, Lenovo or any other laptop... say Toshiba would be a better option for this amount of money...

I'm using the sony erricson mobile for past 3 years [w850] without any issues... and I'm not against sony products in any way...

but I have to say VGN-CS25GN/B is nothing but crap.. the worst product/ support i have ever received..

I have all the service documents, which can be reproduced anywhere for confirmation whatsoever.

I don't get any responses from online support too... which is making me write this... and i will post the same across all available sites so that people are aware of these low quality products from this big brand.

BEWARE... all.. YOU too can always expect very bad experience with "SONY VAIO"...

Cheers.. gud luck.