Sony India Complaints & Reviews

I had a bitter experience with one of the authorised (!!!) service centres for Sony Ericsson mobile phones.

I have a k850i mobile. The warranty period has ended for the same. When I had a touch screen problem I got it serviced in Fourgen Communication Pvt. Ltd. I was mentioned that the keypad need to be changed for the problem. I agreed and they changed the same along with the software and charged me Rs.965

When checked with them during the service, I was told that they are using the original Sony spares only. No details about the warranty period of the spare was discussed during the repair. I got the mobile repaired and I checked for the condition, it was working fine.

Within a month from the date of repair, my mobile had the problem again with the touch screen. When I went to the service centre and enquired, I got a reply that the part changed comes with only a week's warranty and as I am coming after a month with the same problem, they will charge me again. I never heard of any original sony parts coming with only a week warranty!!!

I argued with the person-in-charge Mr. HARISHANKAR ([protected]) he rudely replied that it was me who has done something to the mobile. He did write about the one week warranty in the bill I received for the repair while I went asking for the repair again. I am not sure how to deal with this as I never heard of any spare part coming with a week's warranty.

Kindly help me!

Address of the service centre:

FOURGEN COMMUNICATION PVT.LIMITED
66, ARCOT ROAD above TVS service center, near Vodafone store, Vadapalani,SALIGRAMAM
Chennai-600093
Tamilnadu
INDIA

hello sir,

my self Akshay. i m doing BCA from muzaffarnagar. sir i have bought a phone which is sony ericsson k550i last year. but my from september its noy working. the phone is not getting on. i went to service center but they did nothing.. they kept my phone for 3 months.. but they did not repaied it.
so where should i go sir.. please tell me the right way to make it working.... i will be highly thankful to you for this kind act....

My phone Detail is-

sony ericsson k550i
s/n: BX9003V4TL [protected]

DPY 101 3116/220
TYPE: AAC[protected]BV AG
FCC ID: PY7A1052021 BX9
IC: 4170B-A1052021 07W41


Regards,
Akshay Kachhal
17/1 gher khatti, gaushala road
New Mandi, Muzaffarnagar. (up)
contect num- [protected]

Dear Sir,

I bought the sony c510 cybershot handset on 4/01/10 for Rs.9460. The phone claims to be cybershot camera model but it has very very poor performance;as i had used sony k790 & k810 cybershot models. the pictures are very dark & grainy as well as yellowish & greenish in color tone.

i contacted sony ericsson customer care witin 12 hr. of purchase, they asked me to visit sony ericsson service centre. service centre people after examining the handset said its camera quality ok. I am getting the poor camera & they are simply denying it in a blind manner. Customer care people are also shrugging off saying there is no problem with picture quality as per service centre's examination.

i am in real trouble, i feel as if i lost my money, cheated by sony people as i had no idea of their poor camera. they claimed their camera as good quality but i m facing the cheapest kind of its performance.

plz help me out.

Thanks & Regards

I. Ashraf

SUB: REPLACEMENT OF SONY HI-FI MUSIC SYSTEM, MODEL- GZR-7D, UNDER WARRANTY WITH NEW SYSTEM, DUE TO REPEATED MAJOR MANUFACTURING DEFECTS.

Dear Sir/madam,
I had purchased one Sony HIFI MHC GZR7D Music system, serial no 6103221 from M/s Manoj Audio Video, Delhi on 16/02/2009. The set is under warranty. Hardly ,from 02 months from the date of purchse, I am repetedly facing lot of problems with the set. I am thoroughly describing the problems faced almost since brginning:
1) In the month of April, one day , while playing audio CD, suddenly set stopped playing . when i contacted Sony service center in DELHI (Ph no[protected], registration request no 3977122), they had sent a service person from M/s SONA Assocites, Faizabad. He took the set with him and informed that some crtical part called “CDM” has got defect and it was replaced.Finally I got my set back after about 10 days.
2)further, on 11/08/2009, while set was playing an Audio CD ,suddenly it stopped and went into stand by mode. When it was tried to start after some time as, it immediately returned to standy mode. I had called service engineer from nearest service center, M/s Sona Associates, faizabad. Their service person came on 12/08/2009 and said that set needs to be taken to service center for checking. On, 13/08/2009, I personally handed over the set at their service center in faizabad. On 19/08/09. When, i again called them, they told that there is some problem in the set that we will take the set to SSC lucknow. Finally I received the set alsmost after 25 days i.e in first week of sep’09 since i handed over the set.
3) The tale does not end here. Again the set has develpoed similar problem on 08/11/2009. When it was playing audio songs through USB (PEN DRIVE), suddenly it again went to standby mode. I have contacted directly at Sony SSC at Lucknow on same day. They had sent service person on 13/11/2009. He checked the set at my home and after checking he took the set with him to SSC lucknow for reparing.

After, about 20 days, SSC, Lucknow, Manager Mr Pradeep, informed telephonically that the set is now O.k. and it will not have any problem. I told him that since I am repeatedly facing the similar type of times problem, as of now third time, I want a written assurance from SONY that if the set will develop any defect fourth time; it shall be replaced with new set. He, told me that he cannot give any written commitment but he committed verbally that if the set develops any problem fourth time, it is in the policy of SONY, to replace such set with new set. When I stressed on written commitment, he told me that have faith on him and he is sending the set within two days to my home.
His representative came to my home on 04/12/09 with the set, and asked me to check it his presence.
As soon as the power was put ON, one message “OVERCURRENT” came on digital display of set. Immediately Set power was put OFF. And again, Mr Pradeep was contacted on phone regarding above thing. Mr. Pradeep told that, we have removed the PROTECTION from the set and hence this message is coming and you can operate the SET without worry. On his assurance, when we started checking, other functions, many erroneous messages started coming on digital display of set, Like “PUSH POWER, OVERCURRENT” etc. When, USB drive was checked for its functionality, it didn’t play PEN DRIVE. Even the Service representative also tried to play his own pen drive, USB port failed to play.
I had sent back the SET, with SONY service personnel, immediately without receiving it.
Next day i.e on 05/12/2009, I had contacted Mr Pradeep, and told him as of now this set is Non-Repairable and this is the fourth time the SET has developed problem under warranty, Hence as per his Commitment, he should initiate for replacement of this SET with new one. He told me to give him some time to talk with higher management and assured to give his feedback in 3 or 4 days.
Based, on his assurance, I kept on waiting without any further enquiry.
Suddenly, on 10/10/09, he sent the Set with his Service Personnel without informing me and I declined to receive the set and retuned it back without acceptance.
the set is lying with Sony service center, Lucknow presently.
I want to stress that since purchase, the set remained at my home for hardly 2-3 months and rest of the time i.e as of now almost 11 months from purchase, it remained at Sony service center.

I have written two detail letters to SONY INDIA HEAD OFFICE, NEW Delhi but no response is there.

I AM FED UP WITH THIS SET AND STREESSING THE FOLLOWING POINTS AND REQUESTING YOUR KIND HELP TO GET ME REPLACE MY SET WITH SIMILAR NEW ONE AT THE EARLIEST.

i) Considering my deepest agony and disgustment with the non-performance of SET and since SET is continuously having problems as of now fourth time, under warranty. It clearly indicates major manufacturing defects and SET should be replaced with new one as earlier as possible.


Details of set are: SONY HI FI MHC GZR7D, SERIAL NO 6103221, DATE OF PURCHASE:16/02/2009. Purchsed from: M/S Manoj Audio video, Daryaganj, Delhi.

With thanks,

Mrs Shiva Tripathi
w/o Mr Ashish Tripathi,
TYPE-IV/85, NTPC TOWNSHIP,P.O-VIDYUTNAGAR, TANDA,
DISTT: AMBEDKARNAGAR(U.P)
MOBILE:[protected],[protected]
e-mail:[protected]@rediffmail.com,
[protected]@ntpc.co.in

Dear Sir/mam,
As i bought the SONY BRAVIA LCD KLV-26S550A + HOME THEATER DAV-DZ390K on 18 th october 2009 they didn't give the warranty card so i have written a letter and given to them after they delivered the product. but still now they didn't give the warranty card. when ever i ask they says its in process. now i am losing the trust against the sony service center. please give me solution.

DEAR SONY.
I PURCHASED A SONY SONY WALKMAN MODEL NO.NWA-W202/BM MX3 SL NO 5349707 FROM SONY CENTRE IN VISAKHAPATNAM ON 18 DEC.09. THE RIGHT EARPHONE HAS BROKEN ACCIDENTLY YESTERDAY.ON CONTACTING THE NEAREST SONY SERVICE CENTRE THEY SHOWED THEIR HELPLESSNESS AND ADVISED ME TO OPT FOR PURCHASING A NEW ONE WITH A DISCOUNT ON RETURNING THE DAMAGED ONE.
AS AN ADMIRER OF SONY PRODUCTS AND I FEEL LIKE HANDICAPPED WITHOUT MY WALKMAN I REQUEST SONY TO SHOW YOUR CUSTOMER CARE AT YOUR BEST .
WAITING FOR YOUR REPLY


REGARDS

ANISH

Sir I am a 62 year lady running an electronics store in Kalimpong, on the 6th of Nov. 09, I purchased a sony music system model no MHC-GZR88D, from Madhuri commodities P.Ltd, siliguri (distributor) , which i was supposed to sell to a customer, I purchased the set by paying 100% advance to the distributor. On receiving the set I found out that the LCD panel was broken and the distributor advised me to send it back to the service centre (job no FMF22974), as they said they will not replace the set, which i willingly sent, it has been two months since I have not heard from any of them either the distributor or the service centre, upon calling it is a merry go round situation as i am given a new number every time to talk to. My money is at stake, I am a senior citizen and I cannot run after them as the service centre is some 60 kms from my place. kindly help

Hi,

I bought a Sony ericsson W595 on 22nd Jan 2009. Within 3 months i started experiencing problems with the keypad. Specifically the "0" was not working.I gave it to the nearest Sony service center at Borivali(W). However that turned out to be a wrong thing to do. My mobile phone was not serviced for atleast 20 days and finally when i went to collect my piece, I was given a blue coloured one(mine was grey/green). That shows the level of neglect. I reacted strongly to this. They somehow found my handset and repaired it within 20 minutes and gave it back to me.

To my dismay however the phone doesnt look the same. It has dents at various places. The keypad is not properly placed and the circuitary inside is slightly visible. Also i can feel the dislocation of the keypad while i type. I complained back immediately but they retorted saying that if a slider phone is opened, these things bound to happen.

My phone is not the same anymore. There are various problems happening after that. Phone suddenly gets switched off. Sometimes it cannot latch to signals.Now the space key is not working. Also when i slide open the mobile, the display is gone and is recovered only if i switch off/on again. I cant sms or type numbers. The phone is almost unusable and that too within less than a year.

This is a clear case of defective manufacturing and a subsequent mishandling. I plan to lodge a complaint against you in Cosumer Court under Consumer Protection Act, 1986.

IMEI No: [protected]
Complaint ID: SEO[protected]

Thanks
Shivani Sharma
[protected]

my mobile W 705 bought in may 2009 is not working.has key pad problem.i had submitted the mobile for repair but they kept my mobile for 2 weeks and still did not repair it,hence i had to take my mobile back from them and that too not repaired.my mobile is within the warranty period.
kindly help as my work is being compromised because i dont have my mobile and it is a great inconvinience to me.

I am praveen from chennai i got Sony ericssion W395 mobile last month the phone is having severe problem like hanging when playing mp3 songs since its walkman series phone it has the hanging problem while playing the song. I spent nearly my month salary to buy the phone after seeing that problem i got very much depressed with that ..it seems to be no value for the money which i spent its seems to be a mental torture for me ..I would ask for the my money back..which i spent..

My laptop has very low sound and in fact all of the people I know who own a Vaio have same problem
Sumesh Dua

Dear Sir,

I lost my mobile phone with number [protected] in Coimbatore today at Kerala Club. This model of the phone is Sony Ericsson K790i

Details of my mobile are as follows:

My name: Mr.M.Vijayakumar
Address: 36A,Lal Bahadur Colony,Peelamedu,Coimbatore-641004
Phone Model: Sony Ericsson K790i (Black)
Make: Sony
Last used no. [protected]
Email for communication: vinitha.[protected]@gmail.com

Missed Date: 01/01/2010

IMEI No.:[protected]

Kindly do the needful and help me.

Thanks and regards
M.Vijayakumar

I bought new Sony Camera just after Diwali and used it on Christmas to realize that it shuts down each 10-15 secs without any message even on full battery. I have to start it again after each shot and I have to make sure that I shoot the picture within 10 secs of switching it on.

It seems quite obvious but why one has to visit only service center to submit product to get it fixed why not the authorized Sony shop from where you have bought it.
Well, the address I got from Sony helpline was confusing and it took sometime to get the Sony service center. As landmark was given as M. K. Retails, Indira Nagar, Bangalore and there are two M. K. Retails in Indira Nagar. Address mentions "behind M. K. Retails" but it should be "lane behind M. K. Retails". I was given 3 contacts number for service center. I kept trying all 3 numbers to get some help to find the right address but all 3 kept ringing without any response. When I finally got the place (thank god I found it open, I thought it might be holiday for them) the call attendant told me that during lunch our we don't receive any calls (yup..lunch hour which was more than one hour during which we should not disturb them while you skip your lunch to find the service center and fix your product).
At service center I was asked to wait. Why I was not asked to wait when I went to buy it? After some wait I got my number. Then I realize that at service center is just collection center where you are suppose to leave your product and make another visit to collect it. I stay near to Marathahalli and I need at least 3 -4 hours to make a visit to service center. Now I have left my camera to collection center (we should get familiarize with collection center mind Sony expect customers to visit only collection centers not the service center.)
I would be getting a call from Sony after one week till that time I have with no Camera. It means that at New year I would be without any Camera. Another or probably more than one to get it fixed. Even Sony doesn't give any assurance to fix it. So it is just your luck if you find the defect free product form Sony. Otherwise keep getting use to lunch hour rules at service center...sorry at collection centers.

Hello,

I had purchased a laptop (Sony Vaio - model no: VGN-CR353) on oct 08. and since purchase, my DVD drive has been serviced for 3 or 4 times, in which dvd drive was changed twice and the last service was nearly a 1 and a half month before, and again the DVD drive is not working. I am taking this issue very seriously because after changing drive for 2 times and servicing for 2 times, still the issue is not resolved..but why should I pay the money to buy a new one because I am pretty much sure that after 3-4 months , I am going to face the same problem as it does in the past.. I hope you sony people would take the matter seriously because I am totally unsatisfied with my SONY VAIO laptop.

Regards,

Yogesh Mankani

Dear Sir / Madam

My name is Sandeep Kumar Sharma and working in Sony India Pvt ltd at reputed post in RDC Raj Nagar Ghaziabad. On dated 24/12/2009 at evening 8.00 PM my bike Bajaj Discover Red and Black (DL-5S W 2770) with original papers has been stolen from front of my office 'Sony india pvt ltd 24 Advocate chambers RDC Raj Nagar Ghaziabad'. That area belongs to Kavi nagar Police Station Ghaziabad. Since that day (29/12/2009) i am doing regular visit at Kavi nagar Police station to launch F.I.R. for bike stolen but no one is listening and no one there is ready to write F.I.R. Every time the consern person tell "please come tommorow ".
My bike was insuranced, done by oriental insurace company and without F.I.R. i can't process my claim to insurance company. Also i have no record that my bike has stolen.
I just want that F.I.R. should be written in Kavinagar Police Station so that i have the proof of my bike has been stolen any thing could not done wrong through by my bike and i will be safe apart from this .

i purchase a lcd tv on 09 oct 09 bt nw it was serviced twice in last two months and the same board was replace and nw also the same board was damage and the cost of board is 12000 and thy want me to pay me the reqd amt. and this boaed is damaged in every month.

Hi I am from Mumbai India and own aSony DAV-DV270 Home Theatre which is just a year and a half old..It shows "PUSH POWER PROTECTOR" on its display..I took it to my nearest Sony Authorised Service Center i.e. Sonus Sales and Service in Santacruz Mumbai India..Initially they fooled me saying that my board has been corroded and there is no way they can get it fixed and i would need to replace the board..They earlier offered me an estimate of Rs6000 and when i started bargaining they came down to Rs4000 at the same moment..However after digging into this issue i came to know that this problem can be fixed by just replacing an IC at Sony Service center itself costing Rs1000(Including Labor)..This surely means that they wanted to pull out as much money as they can from my pocket..Hence I denied their offer and planned to get it fixed else where from a local guy and the technician there told me that they had replaced the board with a tampered one so that i shouldnt be able to repair anywhere except them..Imp Point - Before giving it to Sony i had signed on the board so that my board remains safe from the cheaters at Sony..But Sony never knew this fact and they replaced the board assuming that i would never know even if they repalce it with a tampered one..These service centers are just spoiling SONY's market. If this goes on then "GOOD BYE SONY".. we have got many better options..and i am damn sure not to buy a SONY product again..

Dear Sir,
Six months back i brought this mobile (G503-Sony Ericsson).In between these period,i complainted three times in an authorised sony ericsson service Center about its poor body quality (its getting shade)and anothrer is getting resetted in between calls. But upto now they didnt provide any proper response to change its body. The company offer 1 year warrenty condition. During this period also they didnt provide correct response.pls take necessary action.
Ajith Kumar.M

Hi,

This is my third email with regard to the same issue stated below and i still haven't got a clear solution to what has happened with the camera. I hope somebody is reading these emails, on the other way round too i am not getting connected to any of these telephone numbers from this morning Ph: 64569934/35/41155171. The phones are ringing but nobody to answer the same.

Its been an awe full day fro me till now from morning 8.30 am . I feel all my calls and emails are falling unattended to a giant company like yours. This definitely needs to be looked into.

Primith.
[protected]


[protected] Forwarded message[protected]
From: Primith V <[protected]@gmail.com>
Date: Wed, Dec 23, 2009 at 1:06 PM
Subject: Fwd: Pathetic Service ---- Annoyed -----Log No : 4720669
To: sonyindia.[protected]@ap.sony.com


Hi,

This is my second email after a call to your customer service. I spoke to Priyank who again advised me that it would take 3 hours for me to know the information on my product.

I guess no customer should face this trauma again and such a poor response from an international giant is deeply regretted.

Primith.
[protected]


[protected] Forwarded message[protected]
From: Primith V <[protected]@gmail.com>
Date: Wed, Dec 23, 2009 at 11:53 AM
Subject: Pathetic Service ---- Annoyed
To: sonyindia.[protected]@ap.sony.com


Hi,

I am really unhappy about your damaged service department here in Bangalore. I received a message on my phone at 8.31 am today and have been following it up to reach your service department just to know why the estimate has now shot up to Rs. 5397.50 whereby i was told it would cost me Rs. 500 for a lens displacement correction. I tried contacting the service centre to speak to a person by name Yogesh who is only wanting me to believe what he says without any patience to listen to what i had to say which infact got me furious. He then gives me another number for Anand who would explain the technical details where i was not able to get through. Then i got in touch with the customer care of sony at [protected]. Here i get routed to 3 different departments to finally get in touch with Prakash who again tells me somebody would give me a call back to explain the cost involved.

I really do not understand why the delay when my Log information details are in the system. Why should i reach or speak to 10 different people to know the detailed cost involved for the repair of the Camera. This is the first time i am interacting with Sony and never expected your service to be so damn pathetic. I am deeply annoyed for the time spent and i hope if not a call , at least an email with clear description of the repair would be sent to me.Its 12 pm and i am still waiting to receive a call from any of your departments.

Looking forward to your reply.

Primith.
[protected]

I bought Sony Ericsson w705 in March 2009 for 16,200 Rs. In nine months it troubled me for 3 times, Each time I have to visit the service center and wait for many days without my phone, I spent the money to utilize the phone not to be harassed. now its under warranty so they are not charging anything but it consumes my precious time, petrol, I am harassed and I really want either to change my phone with any other phone of sony or to exchange it with any other product of sony. Please help me.