[Resolved]  Sony Ericsson K790i Mobile — Problem with handset and service centre

I had purchased a Sony Ericsson K790I handset from TOTAL MALL, MADIVALA, BANGALORE on 03rd May 2008. From day one it started giving me problems. The screen will turn to a blank white screen some times if I speak on the phone for more than 10 mts. It happened 7 times in one month time.So I went to the authorised sony ericsson service centre located in HSR LAYOUT, BANGALORE. They said it may be a software problem and asked me to wait for 1 hr to get the software reinstalled. After 1 hr they said, it may be a problem with the motherboard and they would require 4 days to get it repaired or replaced. So, I have decided to surrender the phone only after 1st of July 08 as I will be out of station for some days.
But, when I returned home from the service centre, I realized that the VOLUME INCREASE button is not working and the panel inside the phone which holds the battery is broken. I found the broken part inside the phone. So I rushed to their service centre again. However, they were not ready to accept that it was their fault.
I went there with some software problem and returned home with two new issues. I am very much disappointed about the way handsets are handled in this service centre. Now I don't know if I will get a replacement for the phone.I am scared to give the phone to the service centre people.
Please help me to get SONY ERICSSON international contact mail ID. So that I can register my complain about the phone as well as the service centre.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


i think u better to buy new one...:)
I think it is better to buy a NOKIA hand set. I don't think your problem will be resolved.

Sony Ericsson K790I mobile — in that get so many problems

i have purchase sonyericssion k790i mobile 3months back that is new phone.purchase at hot spot in hyderabad it work properly only three months after that it not working i went the service center they saying in phone mother board is problem it not clam in guarenty u have to pay fourthousand then we will do they r saying like that what can i do
SE service center in HSR is good for nothing.
Even they will be servicing the phone in the below address.

OVEZ Communication,
Richmond circle,

My other SE phone which was spoiled by service center in Kerela, Chennai and left out by HSR is finally rectified by OVEZ

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information