Sony India Complaints & Reviews

Respected sir

I had purchased a Sony Ericsson K850i in 17th january 2009. five month post my purchase, i started facing problems with some of the functions and eventually the handset was dead. I went to the Authorized Sony Ericsson Service Center at chennai and they said there is a software problem.

The software was re installed {don't know what they doing inside the service centre} as said by the Sony Ericsson Customer Care and after some days, i again started facing problems with the handset, the keypads worked vaguely, Camera not starting automatically after the shutter opening and not able to hear the sound with headphones on ... memory stick not detected ... just to name a few problems !!!

I then went back to another Authorized Service Center at chennai {salai Enterprise, Shop No. 213 & 214, first floor,(near Krishna cutpiece)Purasawalkam high road,purasawalkam chennai 7 Phone No.[protected], . The genteman out there Mr. Arvind was very good to respond ... but made his point clear that the phone had liquid damage {Good communication skills i would say and NO intention of helping the Customer} and let the company decide on what to do ... the phone INSPITE of being under Warranty . {Fooling People ... so that they don't have to work on it}. Mr. Arvind had then said about he would help in direct communication between myself and the technicians, since the service center did NOT have technicians working !!! SURPRISING, he also said he would himself be informing me as soon as the next thing comes in from the company{which again he never did ... and which i knew}.

I tried another service also name is ACCEL ICIM AND SERVICES LTD., No. 160, thiru building, valluvar kottam hight road
Greams road, Chennai-6
Phone No.[protected]

IMEI : [protected]

Am the customer of sony ericsson past 5 month.... what is my problem na...... first time my mobile gets problem ... totally hand set dead.... i went service centre... they told ... its software problem nu..... after tht my mobile working properly... then again 15 days same problem i faced... again they told same reason sir.... every 15 days once am going service centre for this problem ..... in my 8 th time problem s display fault.... he changed my display... then 9 th time camera problem ... camera is not working .......i mine today....i dont want this kind of problem and all.... so kindly replace my hand set sir......


Anyway they are telling there is no other to go. We are doing only upgrade and re-install software.. and will cost me nearly same as the new phone ... how Intelligent Solution from SONY ERICSSON ...

I liked the way they have proved to be good business people with no ETHICS and values under it..

BAD COMPANY ... rather CHEAP Company ... Never Buy a Sony Ericsson Product..

Respected Sir,

It is for your information that i had submitted my sony ericsson handset model no. w910i for reparing in sony ericsson service center New Delhi Balaji Tele Services, 84 Avtar Enclave, Paschim Vihar, New Delhi-63. i had submitted it on 15 july 2009 but still today i haven't received it back from service center.
I have complaint so many times in the service center and customer care of sony ericsson but not once a satisfactory answer received. They said they send my mobile in repair factory for repairing. It has completed more than 45 days but still i have not received my mobile yet.
So please take any necessary action that i get my reaired mobile back urgently.

Details regarding my complaint:--

Workorder no. SE309BTS10740
Created on 15 july 2009
Consumer Name sunil kumar
Model Name w910i
IMEI/ Serial no. [protected]
Mobile no. [protected]


service center add. New Delhi Balaji Tele Services,
84 Avtar Enclave,
Paschim Vihar, New Delhi-63.

Looking for a fast & positive response from your side.

From:-
sunil kumar
B-48, Ambika Enclave,
Nihal Vihar, Nangloi, Delhi-110041
mob. [protected]
email id: [protected]@rediffmail.com

Dear Sir/Madam:
I bought this Sony Ericsson Mobile Model J120i on 20 February 2009. It works for sometime than it quits taking charge. I charge for 8-10 hours and then the mobile says "battery empty" and it shuts down. I have been to two Sony Ericsson Service Centers in Jaipur 4 times (2 visits to each center). Every time they fix it it works for a few weeks and then same problem. I requested them to replace the mobile because it is a "lemon" (factory defect) but they do not listen. In the US they gladly replace a defective item. But in India, they do not care if the customer has to go to the service center again and again and again. I do not know what to do now. I hope the company is responsive to customers.
Prof. Prithvi Singh Kandhal
[protected]@eng.auburn.edu
31 August 2009

I purchased a Sony Ericsson C510 on 30/4/2009 from Planet M, Laxmi Nagar, New Delhi.Since then my mobile had keypad problem.I got it repaired 7 times.Inspite being in warranty I was charged Rs.946 for which I was Served with no legal written
evidence.I urged for the bill, but Service center(Vaishnavi Services, Laxmi nagar.New Delhi)officials denied
for it.I urge for compensation for my money`s worth from consumer forum.Hoping for justice.

i am user of sonyericsson pli mobile phone . i am from ahmdabad . i have visited sony ericsson service centre at navarangpura . i required myphone fullbody with touch stic. but they have told me that we can arrange it after 10 days . then after i had gone there but they have told me that we cant arrange your p1i phone fullbody . after 30 days they cant arrange my requirement . sony ericsson is very big company .then its why .

My self Ravi Bhatia from new Delhi, I brought one mobile Sony Ericsson model no.W910i but few month's after i found lots of complain against this h/set, I complained to customer care service center and submitted my hand set W910i but two month's later situation as it is i am already convey to service department officer & Sony Ericsson Company national manager also but they have not solve my problem i am sending you below mail conversation to me and company thru email, kindly help me out, what i to do?
Thanks
Ravi Bhatia

On Fri, 28 Aug 2009 [protected]@newboy.in wrote :

Dear Sanjeev,

For your kind information i am send you currently Work order no, 11639
which have given by your service center balaji telese .

I appreciate if you can do this ASAP.

Regards,
Ravi bhatia






-----Original Message-----
From: [protected]@newboy.in
Sent: Tue 25/08/2009 03:16 pm
To: [protected]@newboy.in
Cc:
[protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmai...⇄
om;sandeep.[protected]@rteservices.com;Saxena, Sanjeev
Subject: REMINDER 5 Complain Handset W910i (SE309BTS11171)

Dear Mr.Sanjeev,
Have you seen that handset/not, today I went to the service center for
mobile then I found handset is not up to the mark condition wise and
other problem has been create along with my previous problem "ECO
PROBLEM & NETWORK PROBLEM ALSO" so I revert back and I have already
justify you that Replace
the Handset but I don, t know why you are wasting my and our time.
I say one think more I do not accepted for about this for sony ericsson
side becouse I have other two mobile for your company but...

Regards,
Ravi Bhatia


On Tue, 25 Aug 2009 Saxena, Sanjeev wrote :
Dear Mr.Ravi Bhatia,

During our conversation on 21st Aug, I have informed you that handset is
ready for delivery, we have checked it thoroughly and a goodwill gesture
we have offered 3 months extended warranty on the product therefore you
are requested to collect the handset from service centre.

Regards
Sanjeev saxena

-----Original Message-----
From: [protected]@newboy.in
Sent: Mon 24/08/2009 11:16 pm
To: [protected]@newboy.in
Cc:
[protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmai...⇄
om;sandeep.[protected]@rteservices.com;Saxena, Sanjeev
Subject: REMINDER 4 Complain Handset W910i (SE309BTS11171)



Dear Mr Sanjeev,
This is my Fourth Reminder to you, what you doing?i don't know because
after one month later problem is as it is, Mr.Sanjeev if you have not
tackle this issue ( Arrange New Hand sent W910i) in this week
unfortunality i go to the consumer court.


Regards,
Ravi Bhatia

On Tue, 18 Aug 2009 [protected]@newboy.in wrote :

Dear Mr.Sanjeev,

Thanks for update me but i still aware you very well i do not agree to
received repaired old handset again.

Kindly send me New Handset W910i.

Regards,
Ravi Bhatia

On Mon, 17 Aug 2009 Saxena, Sanjeev wrote :
Dear Mr. Bhatia,

This is to inform you that handset will be ready for delivery by Aug
19th.

Regards
Sanjeev Saxena

-----Original Message-----
From: Saxena, Sanjeev
Sent: Sunday, August 16, 2009 8:06 PM
To: [protected]@newboy.in; Saxena, Sanjeev
Cc: harish.[protected]@rteservices.com; [protected]@gmail.com;
sandeep.[protected]@rteservices.com
Subject: Re: REMINDER 3 Complain Handset W910i (SE309BTS11171)

Dear Mr. Sandeep,

Can i have update on the issue.i understand you are coordinating with
Mr.Ravi and service centre.

Regards
Sanjeev Saxena

-----Original Message-----
From: [protected]@newboy.in
Sent: Sun 16/08/2009 2:19 pm
To: Saxena, Sanjeev
Cc:
[protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmai...⇄
om;sandeep.[protected]@rteservices.com
Subject: REMINDER 3 Complain Handset W910i (SE309BTS11171)



THIS IS MY THIRD REMINDER...


Regards,
Ravi Bhatia

On Thu, 13 Aug 2009 [protected]@newboy.in wrote :

Dear Mr.Sanjeev,
This is my Second time Reminder to you, please let me know the status of
my complain, I have no patientones and i don'n want to revert back this
faulty handset.
Kindly arrange New Handset W910i.,
I am still awaiting for your positive reply.

Regards,
Ravi Bhatia


On Sun, 02 Aug 2009 Saxena, Sanjeev wrote :
Dear Mr. Bhatia,

We regret yr inconvenience, Mr. Sandeep will contact you soon to resolve
the issue.

Regards
Sanjeev Saxena



From: [protected]@newboy.in [mailto:[protected]@newboy.in]
Sent: Saturday, August 01, 2009 3:28 PM
To: Saxena, Sanjeev
Cc: harish.[protected]@rteservices.com; [protected]@gmail.com;
questions.[protected]@support.sonyericsson.com
Subject: Complain Handset W910i & Null after sales services


Dear Mr.Saxena,

I Ravi Bhatia, New Delhi, I have Sony Ericsson Mobile W910i, after some
month's later i faced a problem ( Microphone is Not working )in my
mobile and specially in your after sales services team also,

I still immediately submit mobile in your repute service centre "Sri
Balaji Tele Services 84, Avtar Enclave Pashim Vihar, New Delhi-63" but
problem as it is, i submitted this phone three time but problem as a
same MIC NOT WORKING REPEAT 3 TIME .i give you details about this

1.Workorder Number : SE309BTS10219

2.Workorder Number : SE309BTS10653

3 Workorder Number : SE309BTS11171 Currently

I am in working in MNC where 17, 000 peoples are employed . As you
know one bad mouth cost more & can damage the image & reputation of
any brand . At that same time that works as good publicity as well.

I am yet not sure why invest to this mobile work for which I had paid
Rs. 15665/- . I am sure & confident that considering the worldwide
reputation & image of Sony Ericsson, appropriate action would be taken
from your side and change my mobile handset.


Awaiting your quick response...

OTHERWISE I MOVED CONSUMER COURT..


Regards,
Ravi Bhatia

Sir
I am a genuine registered ([protected]@gmail.com) user of Sony Ericson and I have been using your Mobile for last 7 years (K508i, k510i, w700i, w200i, w800i, k550i, T700, C510). Now I am using C510 IMEI:[protected] purchased from mobile store, Kottayam, Kerala Customer no:[protected] dated 6/05/09,
I am not satisfied with this one because of its various complaints 1- System very slow, 2- Over heating in the part of camera shutter, 3- Selection key stuck, 4- Poor still cam quality night, 5- Connecter complaint (charger, USB, head phone) and main problem is the front panel glass is now disuniting from the body.
I have submitted the Service center many times and they have updated the phone software still the complaints continue; now Service center is saying that there is no warranty to the front panel. So I want your timely step in this case under warranty.
Hope you can do something better to keep my faith in your product .Do it as soon as possible

Thanking you
Arun V.R
Vettiyil (h)
Velloor P.O, Pampady, Kottayam, Kerala
Pin: 686501 Mob No: +91 [protected], [protected], [protected]

I have lodged my complaint for repair of 21" colour TV of Sony Make. The company enginner after examining the set took the TV set for repair in their workshop at Naraina, Delhi. After 1 week TV was delivered back and company charged Rs. 1000/- for replacement of parts and service charges but TV Immediately after instalation started giving same problem of sound defect (no sound). Again complaint was lodged with the company but after great persuation and request, after 6 days TV was again taken for repair but till date TV has not ben repaired and we are suffering on this account for the last 28 days that to after paying repair charges.
Kindly immediately look into the complaint and direct the company for immediate repair of TV and pay damages to us for depriving us from viewing TV for the last 28 days.


S.K.Mahajan
1/92, old rajinder nagar
New Delhi 110060
[protected]@gmail.com
[protected]@hotmail.com
[protected]
[protected]

sir,
i m Dr. Abhijeet from dhanbad(jharkhand)
I purchased W760i from patna in october 2008.my first problem occured in december 2008.the set was not charging nor could i listen music in headphones and there was an error message when i tried to connect net with my laptop.in short system connector of the set was not working properly.
i went to GRAPHLINE CARE ( 412, ashina plaza, budh marg, patna-1 ).they booked my complain with complain id-seo[protected] on 4 jan 2009 and retured the next day telling that problem was solved.but all problems reappeared within 2 days but i had returned back to dhanbad.
for repairing purpose i again went to patna in february 2009 and again they booked my complain and said that they will send the set to chennai.i got back my set in april 2009.in this process they lost the walkman shortcut button and assured me that they will replace it.i went 3 times to patna but always they had an excuse that the button was not available.the button is missing till now.
now from last month same problem has appeared and along with that insert sim message comes on screen spontaneously for which i have to switch off the set and remove the battery and then restart the phone.this happens daily 3-4 times.
due to all these i m suffering a lots of mental tension and financial also as each time i have to go to patna to dhanbad.there's a lots of wastage of time.
so i want a permanent solution to this or please get my set replacad by another one.
set details:
Make- SONY ERICSSON
iemi no.-[protected]
model no.-w760i
purchase date-20 oct, 2008.

Dear sir,
I am a student and have purchased Sony Ericsson C510 from saving of my pocket money.But the same day the camera of mobile starts creating problem.I took it to the Service Center thrice and the problem remains.
Deatails.
Serial no - [protected]
Sony Ericsson Experience Store, (Mansha Enterprises, Cannaught Place, Dehradun-248001)
Dated. 13/08/09

Regards,
Nitish Joshi

Dear Sir, ..

This is Rajitha.S
One week back I lost my mobile sony ericsson 'W580i' Black in Color
I Purchased that mobile in September 2008
and I Registered Complaint in nearest Police Station and also I have given my IMEI No. of that mobile..
from their side there is no response...
Please help me in this Regard
I have no other Sources to help me except you...
Please Help me Sir...

Model No. of mobile ---- Sony Ericsson W580i
Color ---- Black
IMEI No.[protected]-8
Lost date[protected]

My Address:

S. Rajitha...
# 3-10-20/34/G1,
S.D.S ARCADE,
GHOKLENAGAR,
RAMANTHAPUR,
HYDERABAD-500013
ANDHRA PRADESH
INDIA..

i purchased a phone from THE MOBILE STORE sec.18, noida.that has a no. of mobile company agents than its own employess.Its employees don't hav knowledge of product n they just hav a target to sell their product.ther are reducing the faith of TATA .i think such shops should be closed.

i have given thm my headphones from last 2 months.thy were out f order during d guarantee period..my case id is-SE309FMV10172...I M FROM FARIDABAD n the name of service centre is mobile vision in faridabad, nit...the employees thr never pick up the phone n always say tht headphones r not in stock on the other side they are very much available for sale..thy are harassing us n talk very badly n abusivly with my mom n me on phone...plz help us out

prateek--[protected]

SIR I AM NOT VERY SURE whether i should yet approach this PLATFORM but, since I have been HUMILIATED, HARRASSED AND UNNECESSARILY CHARGED by the Sony Ericsson service centre {address: Mezzanine Floor, 131/10, Golden Tower, M.P.Nagar, Zone-II, Bhopal-462001}, i decide to write a complaint to you.

(Before comming to this forum I had tried to complain to the Sony Ericsson India Site [url: http://www.sonyericsson.com/cws/home?lc=en&cc=in ] searched the site for "complaints" and got No Results.)

I would like to introduce my complaint as such:

1.I had a problem of rapid discharging of the battery of my sony ericsson w580i handset.

2. I approached the service centre on the date 17-8-09, submitted the set for servicing and was asked to collect the same after two days.

3. There was a delay in service, however on the 21st I was returned my handset on assurance that necessary corrections have been made and that my battery was in a much better state.

4. I made my payment and left but had to return in 5 minutes with my problem still persisting, the staff at the reception desk was non cooperative so I approached the manager [Mr. SHARAFAT ALI ph:[protected]] .

4. I asked the manager( named above) to refund me my payment for the service which was never done. to my great shock and diissapointment he did not pay any heed to My grievances and after a bit of argument got very aggressive and threatning, I requested him for his name and necessary contact details so that I could make his complaint to the company, on hearing this he used rough and vulgar language. He then asked me to get out his chamber. I approached the desk staff for his details, he followed me out of his chamber and now shouted at me in front of his staff and other customers, I cheked him for his misbehaviour and he called upon the guards to " throw me out of the building". Having faced such a level of misconduct, I left the office.

5. I am at a loss of words. All I can say is that I am very resolute on getting the above mentioned person cheked for his misbehaviour.

6.I have already paid Rs. 300 for the services. My phone still remains in need of repair.

Thank You.

i had purchased my mobile from "POORVIKA MOBILE WORLD" at parrys(broadway)... my date of purchase is on:[protected]..
i would request u to take necessary steps to find my mobile...


thankyou..

DETAILS:

My name: VIVEK.S

Address: NO 1/256, 8TH STREET ASTALAKSHMI NAGAR, ALAPAKKAM, CHENNAI -600116

Phone model: W-910I (nobel black)

Make: SONY ERRISCON

IMEI No.:[protected]

Last used No.: [protected]

E-mail for communication: [protected]@gmail.com

Contact number:[protected]/[protected]

Missed date:[protected]

Dear Manager,

I am K.Lakshmi kumar from Coimbatore. I bought a sony ericsson mobile( Model name: T700 Serial No:[protected] at Sonny Ericson – Experience store, door No.140, 100 Feet Road, Gandhipuram, Coimbatore – 641 012 Phone No:[protected] on[protected]. First I had a problem on[protected] in my mobile board, which was dedetected by the service centre [Sri Maruthi solution - Pelamudu – Coimbatore –641 004 personnel. The problem was rectified but recently I am experiencing another problem in my mobile on[protected] which was dedetected by the service centre - Asia Electronics - 312 D.B Road, R.S Puram – Coimbatore – 641 002. This time, the problem is with the display of the phone and rectified.
And again I am facing the same problem from yesterday suddenly my phone switched off. I am trying to switch on but it is not working.
The reason I purchased Sony Ericsson was only because of its quality assurance and promised durability. Now I am repeatedly getting technical problem with my current mobile. I am not ready to waste my time once again in giving my mobile to service centres. It has not even been six months, but still I am having problems with my mobile. Since the phone is under warranty period, I request you to provide me with a new mobile phone.

I am ready to provide you with the purchase and serviced details of the phone if you insist.

Yours truly,
K.Lakshmi kumar
[protected]

R/sir,
I am using W700i from last 2 years. But from last few weeks the mobile is not able to detect the network. Suddenly sometime network comes, but most of the time, it not at all shows network.

I had given my handset for repairing to Keiser Telecomm., Vashi, Navi Mumbai. After taking three times round to the respective service center approximately after one week, they had return my handset saying that mobile can not be repaired as it has MotherBoard problem.

Please let me know is really handset can not be repaired or can not be taken back, because it's rest of functionalities are working well


Thanking You.

Yours Faithfully,

We had submitted our phone W580i to Sony's service center at Sheikh Sarai, New Delhi after several follow ups with their Okhla center and Arun Watch shop whose numbers we were provided earlier. The phone was submitted on 23rd June 2009 (Work order # SE309RMV10085)and was still under warranty for cracked keypad. It was sent several times earlier also at sony's okhla centre (which is closed now) but the problem was never resolved. Even when it was submitted on 23rd June, there was no update given and the phone never came back. After several follow-ups and reminders with the service center and sony's customer service (complaint #[protected], the phone finally came back to the service center after more than 7 weeks and we were surprised to know that the phone has not been worked upon. The reason was “The keypad is not available”. This is despite the fact that the phone still sells in the regular market and it is surprising that Sony does not have a keypad available for such a phone. Further, this information was provided to us after 7 weeks during which we had to suffer with a makeshift phone and there was ABSOLUTELY no response from sony's team. I was given the number of Mr. Nitin Arora and Mr. Neeraj Jalota who are supposedly senior people in the Sony team to handle customer problems. I do not know if they really solve problems since they NEVER PICK UP THEIR PHONES. Also, there is never a call back from them. If this is how Sony Ericsson is working and this is the behaviour of senior people in the organisation, we can understand the poor state of affairs in resolving a customer problem. This is the poorest service that I have ever seen specially coming in from a company like Sony.

This is when out of 4 people in our family, 3 own a Sony Ericsson phone and one of them is the Xperia.

I want your help in resolving this problem and for Sony to replace the phone if they are not able to provide a replacement keypad after 7 weeks. In fact, the non-availability of the keypad has been told to us for more than last 4 months by the Okhla service center which is closed now.

Looking forward to your response.

Best Regards,

Umang Srivastava
Director
Aristos Creations Pvt Ltd
New Delhi, India
Email: [protected]@aristosgroup.com
Mobile: +[protected]

I HAVE PURCHASED A SONY ERICSSON MODEL NO.S500I, IMEI NO. [protected] FROM THE AUTHORISED DEALER OF SONY UK ENTERPRISES, SCO NO-64 SECTOR-11, PANCHKULA (HARYANA) VID EBILL NO.6234 DATED 22.02.09, PHONE4632755. AFTER FIVE MONTH PHONE CRACK IN DISPLAY AND ON 28 JULY 2009, I GO TO SERVICE CENTRE OF SONY CHINTPURNI CELL SOLUTION SCO-37, SECTOR-11, PANCHKULA FOR CHANGE OF DISPLAY IN WARRANTEE BUT SERVICE ENGINEER OPEN THE MOBILE PHONE AFTER BREAKING THE ORIGINAL SEAL AND FOUND DISPLAY IN USE WAS FAKE CHINEES MATERIAL. I GO TO DEALER UK ENTERPRISES BUT DEALAR WAS GONE AFTER CLOSER OF SHOP FROM THE SCO 64, HE CHEATED ME. PLEASE ACTION ON THE DEALER.

THANKING YOU

MEHARBAN

I have been using a sony ericsson W580i for about 1 year.It recently developed a speaker problem.I gave it for servicing at the sony ericsson service center at Kottayam, Kerala.They did repair the speakers at a nominal cost of Rs 350 however, they damaged the phone's display.They are telling me that the damaged display was not fault and refuse to accept there fault.I am sure there was no display problem before giving it to the service center.Now about 1/4 th of the display is completely black in colour.