[Resolved] Sony Ericsson / W 580i — BAD PRODUCT & NO CUSTOMER SERVICE
I, Rogaciano Fernandes bought two Sone Ericsson cell phones (W810i & W580i) on June 25, 2008. Although I was told by the dealer that the speaker output of W58i is better than W810i when I started using the phones I noticed it was'nt the same. The sound output of W810i was much better than the W580i, since I was'nt interested in using the speaker mode so much I did'nt bother about that. However after a few days I noticed that when the cellphone rang the sound was cracking. My work enviroment allows me to keep the Cell phone on only on silent
mode so I did'nt realise this earlier.
As soon as I noticed this flaw I took the piece back to the dealer and he assured me that it would be replaced and advised me to deposit the cell phone at ACCEL FRONTLINE LIMITED.
I immediatly deposited my cell phone at Accel Frontline as directed on July 17, 2008 at 16:53 PM. Therafter I placed a complaint with Sony Ericsson (Complaint # SE[protected] to ensure that my phone is replaced A.S.A.P.
And I am throughly disappointed by the way my complaint has been handled. Last week I recieved a call from Accel informing me that the phone has been repaired when I had asked for a replacment. Also when I call SE customer care they keep asking me to callback after two wrking day. Its been over ten days now. When I ask for a floor supervisor I am either hung up on or just placed on hold. I been on hold once for over one hour waiting for Jeetendra, who I was told was the floor Supervisor. I did manage to speak to Manish, Nilesh and Vijay Sharma on other occasions. But on subsequent follow ups they all turned out to be non existent entities. Your customer care associates told me there are no floor supervisors with that name in Sony Ericsson. That
means a lot of people representing Sony Ericsson have been dishonest with me, starting with dealer who assured me that the cell phone would be replaced right to the cusomer care associates and so called floor supervisors who I doubt even exist..
I did'nt pay all this money to be treated this way. I dont care about my cell phone but I definatly expect an apology for this kind of customer treatment.
Today (0808/2008) I paid a visit to Accel Frontline Limited to check on my cell phone which I had deposited on 17/07/2008 because it had developed a speaker problem. I was told today that the phone has problems with the motherboard and will take another week to get it replaced.
Now I would like to remind you that initially when I had returned the phone I specifically requested for a complete replacement and I was ask to raise a complaint with Sony Ericsson to escalate the issue. I raised the complaint soon after but on all my follow up calls I was either placed on hold and never attended too, or I was transferred to some one who claimed to be a floor supervisor. I spoke to Manish, Nilesh & Vijay Sharma who all claimed to be floor supervisors but on subsequent follow up calls I was told that no such people existed in Sony Ericsson Customer service. My last few conversations have been with Sanjeev who happens to be your only employee who has bothered to call back and update me on my complaint. But that was over a week ago and since then nothing has happened. My mails to Sony Ericsson too weren't being answered.
It was out of sheer frustration that I had gone to ACCEL my handset and accept it in whatever condition it was. But in light of the new issue with the mother board I would now want a refund. All expenses paid including taxes.
I have been made aware by my colleagues that the handset has major issues with its display and motherboard. If that's not enough when I checked with the customer service people at ACCEL they too confirmed that this handset has issues with its motherboard.
Having understood this I really don't feel comfortable continuing to use this handset.
Complaint marked as Resolved 2020-08-14 00:24:44