[Resolved] Sony Ericsson Xperia X10 — Denying to provide service | |||
I am Rahul, I had purchased a xperia x10 handset from reliance digital situated in bangalore JP nagar 2nd phase 2nd Oct, 2011. In july-aug 2012, my handset fallen dead, I got it repaired from authorised service station of sony situated in bijapur, but again it fallen dead on the same day when I got it. when I went back to the service stations of sony, they told me that they cannot provide any services as the handset manufacturing has been closed. But that is secondary if the handset is in warranty period then at any cost they have to provide me the service.Then I went to the bangalore service stations situated in jayanagar 4th & 7th block & JP nagar 2nd phase, they told me the same thing, I talked to the customer support as well & I got the same reply. This is not done if they are manufacturing a handset atleast till the warranty period they have to provide services or make replacement. I want them to make replacement for handset. Please help me out with this. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Thank You so much for your prompt reply Amamika!!
I will surely follow your instructions and also get in touch with support in case i need your support.
I will surely follow your instructions and also get in touch with support in case i need your support.
Sony Ericsson — dead of x10
all the funcion of x10 not working speaker quality is poor battery back up is not fine.i purchased it[protected] from karol bagh and i submit ityour service station at[protected].
please be correct it as early as poosible.
workorder number is se[protected].
thanx
bablu gupta.
please slove my problem
Sony Ericsson Xperia X10 — BAD PRODUCT, VERY BAD SERVICE
I baught SONY ERICSSON EXPERIA X10 in JULY 2010 from COM COM electronics, Rajori Garden market for Rs. 27000.With in few days my handset started to hang again and again. At times it used to get hanged at the time o[censored]nlock and manier times at the time of receiving calls. Everybody use to complaint me that my audibility was very low on their phones, but i was confident that a new series Rs.27000 handset can not be bad.
In July 2011 however i got my phone updated from the company authorised workshop in Kamla Nagar.
And after that day my phone is not woking properly.
It gets hanged on receiving calls.
It TURNS OFF while receiving calls.
Now from last !5 days my phone is with that same COMPANY AUTHORIZED repair centre. They say that some stupid part is to be changed and that part is not avalaible with the company.
I feel being looted by the SONY ERICSSON COMPANY.
I have purchased trouble for myself by purchasing this product of SONY ERICSSON for RS.27000.
Dear Sir,
Thank you for sharing your grievance with us. We want to assure you that we are committed to solving your problem. Could you kindly share your contact details to enable us to resolve your problem - http://www.facebook.com/reliancedigital/app_[protected]
Warm Regards,
Reliance Digital
Thank you for sharing your grievance with us. We want to assure you that we are committed to solving your problem. Could you kindly share your contact details to enable us to resolve your problem - http://www.facebook.com/reliancedigital/app_[protected]
Warm Regards,
Reliance Digital
Dear Sir,
To address your grievance, kindly share your contact details with us at - http://www.facebook.com/reliancedigital/app_[protected].
We understand your complaint and we would like to help you.
Warm Regards,
Reliance Digital
To address your grievance, kindly share your contact details with us at - http://www.facebook.com/reliancedigital/app_[protected].
We understand your complaint and we would like to help you.
Warm Regards,
Reliance Digital
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Sony Ericsson Xperia X10 — NOt providing replacement of handset
I brought Xperia X10 on 09April'11, within a week the phone showed problem with battery....the battery had to be charged in every 2 hours. I took my phone to service center at Thane and submitted for battery problem.Later they informed me that the "Motherboard" was faulty and a complete new board will be fitted into my existing phone. At that very moment I had requested them to provide me a new phone as the piece was faulty...previously they dint agreed but later they said we will (when i called the hepl line number the person over the call said me that I have to submit my handset to service center so I can collect my new phone)!!!!.When i went to service center :
-->I was given my old phone with the motherbaord replacement.
-->Motherboard was not of Sony but of Panasonic!!!
After paying 25,000 I get such a bad service???
I have requested them number of times to provide me a new boxed peice as the exsiting peice did not even work for a Week!!! But they are not helping me out for this...
I have requested them to either send a complete new handset or return my money back...they say that the company does not have money back policy and I cannot get new handset instead of the existing one.
PLEASE HELP ME FIND A SOLUTION ON THIS....I thought getting hold of the showroom who provided me this faulty peice and ask them for replacment instead.... PLEASE PLEASE PLEASE suggest me!!!!