Sony India Complaints & Reviews

Dear Sir,
I wish to mention that i have purchased Sony Xperia X10i IMEI No. [protected]
in the month of Aug 2010. since the day of purchase the handset lies in the service centre of Sony Ericsson. Such a third class company. i have never seen in my life. Top to bottom the management is shameless. Service manager big lier. below are the copies of communication i sent to them by email and their service manager revert. He told me the handset is having a problem they will give me a replacement. i told them for my money back or to give a new model xperia arc i i was read to give the diffrential what soever they refused they said we will give the new handset of the same model. i told them i want a box pack piece they refused again. I told them i will go to conumer court. they are not bothered for that also and nobody from the top management also bothered to revert.
Tommorow i visited their service centre for the replacemnt they told they will not give they have repaired the handset this is a menatal harrasment to its customers. i told them that top managment has agreed for a replacement they told no we have repaired the unit.

Its shameful. please help. they are such shamefull guys dont listen to its customers and dont affraid of consumer court also.

Sarab Singh
[protected]

To: <pawan.[protected]@sonyericsson.com>, <anil.[protected]@sonyericsson.com>, <gourav.[protected]@sonyericsson.com>, <ryoji.[protected]@jp.sony.com>, <[protected]@jp.sony.com>
Date: Mon, 9 May 2011 16:15:36 +0530
Subject: Fwd: Sony Xperia X10i IMEI No. [protected]



Dear Mr. Chadha,
This is to bring to your notcie that your all india service manager told told me that the phone will be swaped but the executives at the service centre told me that the charging port has been changed they will not change the phone. its so many times i have deposited the phone.
I dont understand what kind of company sony is. senior is saying the phone will be swaped and the service centre is saying something else.
This is really shamefull harrasing a customer so much. i have never seen an Unethical company like sony where seniors dont bother to respond to customers.
I will for sure not recomend any of your products to my friends and colleagues. i have written so many mails to you and Mr. Sethi but no response.

This is shameful such a big company and name and such a response time and commitment to its customers.

Please see may be your people are not following your instructions. really i am very disappointed buying sony product and spending Rs. 27000.
awaiting your quick response.
regards
Sarab Singh
[protected]



On Thu, May 5, 2011 at 11:04 AM, Sarab Singh <[protected]@gmail.com> wrote:

Dear Sir,
Please note that i have faced hell lot of problems with the handset since the day of purchase and i have cooperated with sony a lot. if not a box pack replacement i dont want the handset at all. i know the open handsets which are given are also repaired. you are requested to please keep the handset with you only. I am having all the valid jobsheets proving my points and suffereing. now i am really not keen in geeting the replacement at all.
i was not expecting such a service and behavious from a professional company like sony.
thanks a lot for all your help and support. sir i will see if i can approach consumer court or somebody in sony headoffice JAPAN for my case and if not i will surely forget my handset.
regards
Sarab Singh
[protected]

On Thu, May 5, 2011 at 10:30 AM, se_service.india <[protected]@sonyericsson.com> wrote:

Dear Mr. Sarab,
Greetings

You are requested to kindly contact the service center for further query, Please do note that Box pack replacements are not provided.

Regards
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Thursday, May 05, 2011 10:28 AM

To: se_service.india
Subject: Re: Sony Xperia X10i IMEI No. [protected]

awaiting response.
Dear Sir,
Thank you for your reply i am sure the swap which i will be geeting is not a loose handset now this is my request to please give a box pack handset only and also please confirm by when can i have the same.
regards
Sarab Singh

- Show quoted text -
On Wed, May 4, 2011 at 5:28 PM, Sarab Singh <[protected]@gmail.com> wrote:
Dear Sir,
Thank you for your reply i am sure the swap which i will be geeting is not a loose handset now this is my request to please give a box pack handset only and also please confirm by when can i have the same.
regards
Sarab Singh
On Wed, May 4, 2011 at 5:08 PM, se_service.india <[protected]@sonyericsson.com> wrote:
Dear Mr. Singh,
Greetings.

I am sure you will be aware that X10i will also have an software update soon.

I regret to inform that we currently do not have any upgrade policy and will not be able to help to this respect. You can get in touch with any authorized dealer if they have any such offer.

Regards
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Wednesday, May 04, 2011 2:22 PM

To: se_service.india
Subject: Re: Sony Xperia X10i IMEI No. [protected]

Sir,
Such a quick response :-) thank you for the same. but still i am very much keen in geeting a refund because i have friends of mine who have taken xperia and they also complain that on 2.1 also it lags and hangs. i am well aware of the fact that sony gives high quality products and is a well know comapany i am also a fanboy of sony but the problems i have faced is taking me a bit away from it.
if possible for you i can suggest the swap with xperia arc i will pay the differential if any. since i am a sony fanboy i dont want to switch to any other company.
Please suggest if okay with you.
Sarab Singh
On Wed, May 4, 2011 at 2:05 PM, se_service.india <[protected]@sonyericsson.com> wrote:
Dear Mr. Singh,
Greetings.

X10i is one of the premium product from Sony Ericsson and is sold in large nos in India, we have many satisfied users and is currently one of the largest selling Andriod based phone in India.

As I can see from the record, the unit is purchased by you in August 2010 and has come for software update in March 2011.

I am sure after the same is swapped , it shall continue to provide your flawless service.

Thanks and Regards
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Wednesday, May 04, 2011 2:00 PM
To: se_service.india
Subject: Re: Sony Xperia X10i IMEI No. [protected]

Dear Sir,
Thank you very much for your reply. I wish to mention that i had such a bad experience with this handset and i am really not very much interested in swap. This is the worst Android phone i have used. So much issues in such a short span of time. i have taken this by spending a big amount and will not mind spending one or two thousand more to get Xperia arc if i have to go for sony only and if not i will buy a HTC. i have faced so much trouble with the handset as well as service which is hard to explain. i hope you can understand the pain and agony of a customer.
I wish to mention that i will really apprciate the refund.
awaiting your reply.
Sarab Singh
[protected]

On Wed, May 4, 2011 at 1:19 PM, se_service.india <[protected]@sonyericsson.com> wrote:
Dear Mr. Singh,
Greetings from Sony Ericsson.

This is further to your below mail, Please note that we have received the unit at the center on 26th April and is currently pending for Swap.

My colleague Wamiq , shall ensure priority closure for the same.

Thanks
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Wednesday, May 04, 2011 10:44 AM
To: Sethi, Anil; questions.[protected]@support.sonyericsson.com; se_service.india; [protected]@sony.com; winkler.[protected]@sonyericsson.com; Christiansen, Judith
Subject: Fwd: Sony Xperia X10i IMEI No. [protected]

Dear Sir,
This is my final mail to sony ericsson earlier i have sent four mails to the concerns (given below is the copies of mails )regarding my above said xperia x10 which is giving me hell lot of problems and is lying at sony service centre for repair but till date no response. such a poor service??????. i am finally being foced to write to you.
I hope that this time finally i will get some solution. its really shameful that such a poor service sony provides in India selling such an expensive products and on service part zero.
Really not keen in buying any sony product now. Request you to kindly settle my X10 issue at the earliest.
regards
Sarab Singh
[protected]
[protected] Forwarded message[protected]
From: Sarab Singh <[protected]@gmail.com>
Date: Mon, May 2, 2011 at 10:32 AM
Subject: Sony Xperia X10i IMEI No. [protected]
To: gourav.[protected]@sonyericsson.com, [protected]@sonyericsson.com
Dear Sir,
I am Sarab Singh and through this e-mail i wish to drawn your kind attention on my Xperia X10 which i have purchased in the mont of August 2010. I am writing to you because I am facing lot of problems with my above mentioned handset this is the worst mobile i have ever taken half of the time it lies in your service centres only.

The handset gets hanged and also it does not charge at all. This is the third or the fourth time i have submitted it with the same problem that it does not get charged to your service centre. Presently the handset is with your district centre service centre i.e Mobile gallery and Services since 26th April 2011 i am attaching herwith the service cetre receipt also.

After so much troubles i have taken your i.d. from the internet and writting to you. i wish to mention that i am now really not interested in this handset and want you to suggest the best possible solution.

Awaiting your positive response.

yours sincerely,

Sarab Singh
[protected]

I am a customer ofSonyfrom last long but the recent productSonyxperia x10 that i was using gave me a hell lot of problem after december 2010.

The details ofSonydiscussedabove are
Sonyxperia X10
SCB511H9YSW
[protected]
[protected]
bought on 04.05.2010 from jaipur

Till the month ofDECi was happy later on it started giving problem with battery backup and charging problem and ear piece volume. On 25.02.2011 job sheet no: SE[protected] theyreplacetheear-piece(job sheet copy attached)

After that the battery stopped charging again on 5.4.2011 after taking to service centre ,the job sheet no: SE11AJP10452 (job sheet copy attached)theyreplaced the battery this time. when i returned home the phone was not working, after that i went to the service center on 6th April they gave me the new job sheet number. ( sorry, but i dont have thatjob sheetnumber)

On 11th april, they gave me the phone again it worked for hour or 2 and then started giving more problem, the phone was not working and the problem was not same anymore now the phone is not charging, its getting hot while plugging in the charger and theSimcard missing not showing.
On 13th april i was given another job sheet number SE311AJP10511(job sheet copy attached)saying the phone will be replaced bcos the problems kept on piling with battery issue, charger issue, phone getting warm, sim notreadable, and so many visit to service centre the phone was full of scratches which had not a single scratch.

now till date thats been almost 16 days i have been in regular touch on mobile as theland linephone is never picked.

and for me if i am using a phone worth rs 24000 and going to servicecenternow and then, its ridiculous on part of such big company to harass a customer. for me i will never useSonyphone again in my life.

i would be highly thank full if you solve this case.

pls reply as soon as possible

thanking you,

krishna bhagat
[protected]

I have purchased Xperia X10i with bill. From the time i purchased it kept on restart while doing multi task activities and more often while putting on charging. Due to severe requirements of smartphone i have spare almost 6 months with a way it behaves and at one day the problem became severe as network went off suddenly and it kept on restart million times a day which meant that now device is of no use. I approach the Sony Ericsson's service center located at Shivranjini store and asked them to get the things fixed as handset is still under warranty period. I have explained entire issues in their job sheet. They took the handset and kept under their custody near about for 10 days then while i call them to know the status they replied that my handset is fine now so i can collect it from their service center. I went and took the device but unfortunately when went back home and started the device the problems remain the same and after couple of days again network went off. I went at service center again and asked them to provide replacement of handset as it's of no use after your prior repair also. They took my request and sent the device again in repair. It's been 15 days so far and still no status has been provided from their end. While calling their toll free help line it constantly busy and sometime if it connects then no answer at all which is pathetic customer service from Sony Ericsson. When approach their other number customer service executive doesn't have any answer at all and told me to transfer line to senior but didn't happened it as call went on hold for a long time and no so called seniors have been connected untill i disconnect the line. I've purchased the handset from Sony Ericsson excpecting nice products but didn't knew about such a worst service part other wise never ever look at this poor company. It's already half a month without my worth 25k handset because of great Sony Ericsson people. Their service center guy accepted that there's an issue with device and hence it'll get replaced or else mother board will get changed at last. Even issue is known still i dont know why they are taking so much time in providing my handset back. Probably they are giving customer's handset on rent till the time customer won't approach them and feeling pain in the ! I've been in constant touch with Sony Ericsson service center since last couple of month just to resolved my handset problem but still no result. I don't know by what time they provide my handset back probably once the warranty gets over so that it'll not bounced back on their face. poor company with worst kind of service having no higher authority contacts details or contact point anywhere.

I am Bidyut Maitra live at Padma Police Housing Qtr No-H/5. P.O.-Berhampore Dist-Murshidabad Pin-742101 West Bengal (Mobile:[protected]) .I was purchased my sonyericsson mobile (Model:J105i phone(Vapour Silver),IMEI:[protected] on 16/07/2010 from KUNDU ENTERPRISE (A-4,INDIRA SUPER MARKET BERHAMPORE MURSHIDABAD,MOBILE:[protected]). After a month i was faced a problem at the time of incoming and outgoing call. I could not listen any voice and vice versa and then contact with the shop and the salesperson Mr Sudipto (Mobile:[protected]) for servicing. After that Mr. Sudipto took my phone for servicing. After a week when i called him, he told me about the replacement of motherbord of that phone. As the insuffecient of new motherbord of that servicing centre he want to take time for solving that problem. At last I got my hand set. Again I faced this proble and sent it to that service centre. But when I got back my mobile, i faced again that proble. That is why I am demanding to that company to replace my phone. But till date they can't give me any solution or advice.
I have no more money. I was purchased it Rs-6350. Till now it is in warrenty period. But they can't solute it.

So I request to you, please fell me and give the right way.

I Rashamdeep Loona R/o Bathinda punjab purchased a LCD 32" of sony from authorised dealer M/s Ravi Enterprises. I got a coupon with the LCD and i won the 3rd prize on that coupon. i was informed through mail and call through sony india. they demanded some documents and i provided the same within the given time.but i did not received said gift from last 2 month. i am regularly in touched with the customer care of sony india but i m not getting any solution from them.. kindly help me if you can... my mail id is robin.[protected]@gmail.com and contact no is [protected]

Respected Sir,

Sub: Grievance over defective and negligent services of Mobile Phone sellers M/s. Arihant Mobile Agency, 213, Sakar Building-1, Opp: Raj Empire Cinema, Albee-Bhatar Road, Surat.

With reference to the subject matter I beg to state that I had purchased Mobile Phone, Model: SONY T 700 from M/s. Arihant Mobile Agency, 213, Sakar Building-1, Opp: Raj Empire Cinema, Albee-Bhatar Road, Surat under their Sales Bill No.2963 dated 04th October, 2010 for Rs.6,900/- under warranty for one year, as per following configuration:

Sr. No. [protected]
Battery No. 504928PTNKHP
Charger: 8310W09708174.

The Mobile Phone worked normally for some time but developed problems like “poor network and frequent hanging”, for which on[protected] it was shown to the Service Station of the Company: M/s. Sony Ericsson India, PG Services, 3, Kalindi Caves Appt., Opp: Dayalji Ashram, Majura Gate, Surat. They checked the phone and on[protected] reported that there was a software problem in it. The phone remained with the Service Centre from 26-02-11 to 04-03-11 when it was returned to me.

I used the phone till 21-03-11 but it again developed problems and it was again given to the Service Centre M/s. S.P. Connecting ( Sony Ericsson Experience Store, Shiv Pooja Point, Nr. Aaykar Bhavan, Turning Point, Ghod Dod Road, Surat) On the same day they returned the phone and told me that they have installed new software and now if any problem is faced then the phone will be required to be sent to the Company for replacing with new “motherboard”.

The very next day, i.e. on 22-03-11 the phone again developed problem and was shown to the Service Centre S.P. Connecting who retained it with them and told me that they would send it to the Company for replacement of mother board.

I visited the Service Centre after 15 days and they told me that it cannot be repaired and alternatively they would give me another phone in lieu of this one which would be of the same price and configuration etc. After a week I again visited the Service Centre for getting delivery of new phone, as promised by them, but I was told that they cannot give a new phone and will now repair the original phone properly and return to me.

Till date, the phone is lying in possession of M/s. S.P. Connecting and there is no progress reported to me nor any standby set has been provided to me.
Under the circumstances stated above, I am very much upset and aggrieved to have spent Rs.6,900/- for a Mobile Phone which is neither in my possession and even nor being utilized by me for no fault on my part.

It is hereby humbly requested to kindly give a fair and just consideration to my grievance and do justice in the matter at an earliest date and oblige.

Thanking in anticipation of sympathetic and fair action,

Yours faithfully,

(VIPUL KAYASTH)

MOB: [protected]

I bought a Sony Vaio VPCM 126 ag and it keeps having hard drive problems. The very first problem occured 6 days after buying the product and the company refused to give me a new piece. They said the hard drive had failed and they had to replace it. After much haggling, the company admitted their mistake and sent me a new piece 2 months later. Now the new laptop is again having the same hard drive failure problem. Please save your money. Do not buy Sony Vaio products in India. Their customer service is terrible.

Dear Sony,

Good to have a Sony Vaio laptop. I've purchased it yesterday but the touch pad right key is not working feel like throughing it away and go for some other company because I've no time to run around the service centres.

(spoke to customer care, suggested me that get it to the service centre)

(Model no. : E series VPCEB42EG and serial no. : [protected])

Do needful as early as possible. I've good opinion on SONY!!


awaiting reply.

Thanks and Regards,
Uma Shankar.
[protected]@gmail.com,
+91 [protected].

i am nirav panchal from ahmedabad, i bored of sony ericsson u10i it's really disgusting phone . i bought it around 8 month ago , from starting it have problem when 6 or more than messages are unread than another message come than it get hang. i have given this phone to service center for five times , but nothing change even i change my motherboard than also this problem is occurring , if this time this problem don't solved i guaranty...

I purchased Sony Ericsson XPERIA X8 vide Invoice no.1077/6858 dated 18th March 2011 from The Mobile Store Ltd,Elgin Road,Kolkata.

The handset worked fine for around 28days from the date of purchase but on 16th April,2011,suddenly the handset stopped working.I filed a complaint on 16th April 2011 itself at ur service center Accel Frontline,Kolkata and handed over the handset with battery vide Workorder no.- SE311AKL10632 dated 16/4/1011.On checking the handset,the service center opined the problem as DEAD.

I was given a week's time by service center for return of the repaired handset. But even after 16 days now the handset has not been delivered on one pretext or other citing non availabilty of certain spare parts.

Since the handset is defective,as per ur service center, and being within the warranty period, I demand an immediate replacement of the handset by a new one under advice to me on my e-mail id.

Failing your immediate action,I reserve the right to move to the appropriate consumer forum for redressal and compensation at ur cost and resposibility.

K.Bachhawat
34/1D,Ballygunge Circular Road,
Kolkata-700019
Contact no.- [protected]
E-mail id: [protected]@yahoo.com

MY NAME IS RITESH KUMAR SINGH FROM PUNE,I HAD SONY VAIO LAPTOP MODEL NUMBER 'VPCEB24EN' WHITE COLOUR ,SERIAL NUMBER 7000462...MY LAPTOP LOST ON 29/04/2011 AT 2.30 PM FROM MY HOSTEL ..OM NAMAY SHIVAY HOSTEL ,WHICH IS IN VADGAON BK ,PUNE (MAHARASHTRA)..I HAVE DONE POLICE COMPLAINT IN HAVELI POLICE STATION...BUT U ALSO TRACK MY LAPTOP FROM CYBER CELL BRANCH ..IN MY LAPTOP VERY CONFIDENTIAL DATA..
PLZ HELP ME
MY MOBILE NO. IS [protected]

KIND ATTENTION..........

DEAR ALL,

I BOUGHT A SONY VAIO LAPTOP ON 15TH APRIL, 2011 AND THE VERY NEXT DAY FOUND A FEW PROBLEMS WITH THE PRODUCT....
PATHETIC PRODUCT SERVICE & PRODUCT....AFTER SALES OF THE PRODUCT NEITHER SONY OR THE DEALER (EASTERN LOGICA) ARE INTERESTED ABOUT THE CUSTOMERS & SALES PERSONS PROVIDE WRONG INFORMATION TO CUSTOMERS..AFTER THE VERY NEXT DAY OF MY PURCHASE I FOUND THE DVD WRITER NOT WORKING PROPERLY & ALSO FOUND A FEW SCRATCHES ON THE FRONT PANEL BUT ON INFORMING THE DEALER THEY KEPT MOVING ME FROM ONE SERVICE CENTRE TO THE OTHER IN THE NAME OF EXCHANGING THE LAPTOP AND THIS KEPT ON TILL 21st APRIL, 2011 BUT ULTIMATELY IT WAS NOT DONE EITHER FROM SONY OR THE DEALER....WHAT KIND OF PATHETIC SERVICE IS THIS......?????

IS THIS THE SORT OF CUSTOMER SERVICE OR AFTER SALES SERVICE THAT WE SHOULD BE EXPECTING FROM A BRAND LIKE SONY...?????????????

WHEN THE PRODUCT COULD HAVE BEEN EXCHANGED ON THE FIRST PLACE WITHOUT ME USING IT AT ALL....& ALSO THE SONY SERVICE CENTRE TOLD ME THEY COULDN'T CHANGE IT DUE TO GETTING A BIT LATE.....WHAT KIND OF INSANE MARKETING & BRANDING IS DONE BY YOU GUYS....?????
REGARDING THIS AM ALSO GOING TO COMPLAIN IN THE LOCAL POLICE STATION & ALSO IN THE CONSUMER PROTECTION NOT ONLY AGAINST SONY BUT ALSO THE DEALER & THE SALES PERSON (SANDIPON)..SEEMS LIKE SONY & DEALERS ARE KEEPING A BUNCH OF FOOLS & JOKERS & ALSO MAKING THE CUSTOMERS THE SAME.....VERY SORRY TO SAY THAT IF THESE KINDA PRODUCT OR SERVICE IS PROVIDED FROM YOU PEOPLES END IT SENDS A VERY WRONG MESSAGE TO THE CUSTOMERS AND PERSONALLY ALSO I WOULD NOT RECOMMEND ANYONE TO BUY SONY PRODUCTS...


REGARDS,
MANOJIT DAS

Hi All,

My name is Mubashir Aslam Khan, i have purchased the sony vaio note book and it was very good, till i submit the same at sony vaio service center nehru place. I have problem with touch pad click, it was bit hard but i was able to use it. After submitting the laptop at the service center, whcih they fixed within four hrs and i was very impressed, but when i reached home, i found out my speakers are not working, they produce the sound like there is no signal with FM radio. I went back and complaint for the same. They then confirmed that speakers are damaged, i confirmed how they said why are you worried , this your machine is under warranty, we will fix it for free, i kept quite as soon as it was for free, but they said we need to order the part and will take two working days, i had no choice but had to wait for the same. Unfortunately i waited for 12 days and called there customer service four times and they said it will come from singapore and you need to wait and then i got call after 15 days and got my speakers fixed, but once again need to submit my laptop there and i was not feeling good for the same. So the person who got me the Job sheet for the same for submitting the laptop, i made sure with him about the laptop and in front of him i got him everything checked and he confirmed and said yes everthg is ok no scratch on laptop and its is good shape. They asked me to wait for another four hrs as he they its lunch time, i waited by roaming in nehru place. When i went to the center gain, they said yes its done and shock was they said why are you using the microsoft security essentials security software we can provide you anti virus kaspersky and clearly said its recommended by sony vaio, i declined. I went home and tried to check my speakers it worked good for only one song and stopped compleatly the same and i was so pissed off and called the customer care. they appologised and said we will escalte the case and you will receive the call back wtill 4pm today and disconnected. but i didnt recieved the call, call back they said tommorow. Now that i ahve called sony vaio cmr service 4 times and they are arranging call back thats what they promise. Now that i felt taht my laptop is making more noise and found out two screws are missing and my dvd drive is not working either. I am completely blank now what to do. Please suggest me the best way.

Regards

Mubashir Khan

[protected]

I , Mrs. Shriya Rana , purchased Sony Ericssson Mobile handset on 21/10/2011 with mobile handset named SONY W 100I . IMEI : [protected] from BHATIA COMM.& RETAIL ( INDIA ) PVT.LTD. After 15 dyas of the purchase date , mobile stated to get hanged . So i contacted the Sony Ericsson Customer Care Centre on[protected]. They said that the mobile had some software installation problem and suggested to format the phone. After doing so, the mobile is still not working properly as of date. i am fustrated visiting their office frequently and still not getting any satisfactory answer from them. please look into the matter and do the needfull.


Regards

Shriya Rana
(M) - [protected]

SURAT - GUJARAT -INDIA

I had purchased a Sony Bravia LCD model no. KLV32T550A,a year ago. I week earlier when i swiched on my TV, screen is full Black and no picture is appering on it. When contacted with Sony Service centre they said its Mother Board got corrpeted and you have to install new mother board costing Rs. 7000/- Appox.
Tell me one thing when i purchased a LCD of Rs. 34000/- Appox a year ago, and now you guys are saying you need to spend Rs. 7000/- more.
Then what is the difference in quality of SONY and other CHINA PRODUCTS, if sony products is lasts only for a year, then why to pay such a high price.

I am searching for a mail ID for the concern person in Sony but not able to Find it.

My warrenty period expires on March 7, 2011 and i am now in the month of April 11.


I ask to replace my LCD's mother board at the earliers at free of cost

Dear Sir,
I have sony ericsson C903.it was having a flex problem so i gave it to nashik sony ericsson service center on 5th.04.11 n todays date is 24.04.11 but still have not got my phone back.

To
General Manager (Sales)
Sony Electronics
Pune



Dear Sir

On the eve of Marathi new year, we decided to purchase a Sony LED EX 52 Television. We chose to buy this because Sony is regarded to be internationally recognized brand.

We purchased the same from Jogdeo and Sons, Laxmi Road, Pune 411 030 on 4th April , 2011. On the same day in the afternoon one gentleman from the shop installed and set right the T.V set and told us that the company man will come to demonstrate the working of the set.

Next day i..e. on 5th April, 2011, the picture on the T.V was flickering and was not clear at all. We told M/s Jogdeo and Co. about this problem. His technician came and checked the T.V and told us to contact Sony Co people to replace the faulty piece. On 10th April the person from Sony came to see the problem, clicked some snaps and assured us to replace the same.

Since then it has been half a month we have been receiving answers that we will be getting our piece replaced today or tomorrow.

To our utter dismay till today we have not received the T.V set. This type of service is not expected from such a highly internationally branded company like SONY

I hereby request you to kindly look into the matter and expedite the delivery of the T.V Set.

Contact number- [protected]

I lodged a complaint for LCD bravio TV on 18.4.2011 and I was assured that within 48 hours, complaint will be taken care. To my surpirse, no body appeared till 21.4.2011. Again I have to rang up for the reminder and I was told that complaint will be cleared today. But again no response. Again I called today and I was told that no complaint has been registered. Then I told that yesterday, there was record of complaint. Finally after the discussions of 30 mins this was agreed and I was told that complaint will be attended today. Now it is 8:00 p.m. and no body responded.

This defect in SONy TV was attended in March 2011 in 120 hours with assurance of 48 hours given by customer care people. This defect occurred again after the one month of attending the problem.

I donot understand when they cannot attend the problems in 48 hours, why false promises are being done by them.

This is SONY brand which is known for their quality in the world but the quality of service. It is ????????????????

Dear sir,

My self ankur isadra, i was purchase a sony ericsson mobile on jan-2011,and after few days it's not working properly so i was submit that mobile at service centre first on 28/02/2011 then i received mobile on 17/03/2011 but problem yet not solved properly so i submited second time on the same day(17/03/2011) but till i have not received my mobile from service centre.

I was also contact with sony ericsson customer care but they always say please wait for two days i will update u, but no update received from sony eriscson then again call for update he says pleaase wit for two days more. we will call you and update you sone.

i was log complaint on customer care first time with case no :89871678 on date 14/03/2011 and second time withcase no[protected].

dear sir now i want only replacement for my mobile, i have purachase 10340 rs. mobile model hazel greenheart j20.
when i contact with dealer he also says i cant do anything.

Please do the needful. i have surfuring from almost two month and also it's ifect on my business.


Thanks
Ankur isadra
[protected],[protected]

My uncle has purchased a new Sony Camcorder (Model: HDR_CX150E/BC E37; SERIEL NO: 1741511) from dealer ALFA COLOUR LAB, Jamnagar on 11.12.2010. After recording video & taking few snaps they tried to download them all to their PC via a USB cable. Everytime they try to download, the camcorder displays "INTERNAL MEMORY FORMAT ERROR" and then immediately hangs. This was reported immediately after the purchase to the dealer, but got no satisfactory response from them. They made them follow some steps on their local PC with no positive results. After reaching them three times, they asked them to leave the camcorder with them for a week, however after a week also nothing could be fixed. Then they redirected them to the Sony India Service Centre in Rajkot, however denied to provide them any further information with a straight statement "Hum kuch nahi kar saktey hain iss case mein".

Assuming that its a known error and can be fixed easily, they used the same camera in their son's wedding... and now are scared of loosing all the precious moments they have captured of their son's wedding.

Right after the wedding they approached the same dealer omnce again with a little hope of getting their issue resolved, however faced an extremely rude behaviour from Alpha employees.

Please help us finding the solution.

Thanks