Sony Handycam — CD Software provided is not working

Sony / Handycam — No supporting software

I purchased a High Defination HandyCam (HDR-SR10E) on[protected]Srl. No. 0809928) from SONY WORLD, Rash Behari Avenue, Kolkata-29. This was the first time that I was purchasing a SONY India’s product.

At the time I was not informed that a Blue-Ray DVD Writer will be required for transferring the High Defination Images to a DVD. Since such DVD Writers are still not easily available in India and since its price is pretty unaffordable, I would have opted for a Cheaper Standard Defination Model.

Moreover, after installing the bundled software, I realized that I cannot even CONVERT the High Defination Images to Standard Defination which would enable me to transfer these images to a standard DVD.

I also realized that the bundled software did not allow me to do simple EDITING of the images or to CAPTION / TITLE the Images before archival.

When I contacted SONY INDIA's Customer Service Toll Free Number for help / advise, I was bluntly told that I would have to Search the Internet and download a suitable CONVERTER and a suitable software for Editing the Videos

I searched the NET but was puzzled to find a large number of such CONVERTERS. Not knowing which would be the appropriate Converter, I contacted Sony India again and requested them to suggest a suitable Converter which would be suitable for converting the High Definition Images shot using my High Definition HandyCam to Standard Defination enabling to write a DVD using my standard DVD Writer but I was once again rudely told that SONY INDIA cannot say anything about any other products.

On the advise of my Photographer friend who is also a Dealer for SONY Digital Cameras I contacted the Regional Manager of Sony India's Kolkata Office. Instead of appreciating my difficulties and making a sincere effort to assist me, this gentleman was still more rude and blunt and simply repeated the above standard reply of not being able to say anything except SONY Products. He added that he could only recommend different and higher-end Models of the HandyCam ignoring the fact that I already burdened with a useless HanyCam for which I had spent a large part of my hard earned money.

As a result of the above attitude of SONY INDIA and their reluctance to either support their Hardware products with requisite software or to assist their customers in any way, although 4 months have passed since I purchased the above HandyCam, till date I am unable to use the same and it has become a white-elephant.

SONY INDIA has failed and neglected to :
1. Advise customers regarding the difficulty expected while transferring High Defination Images to a Standard Defination Format.
2. Provide a suitable CONVERTER or bundling a Converter along with their Bundled Browser, especially in view of the fact that the current Indian market or even the world market scenario makes acquiring a Blue-Ray DVD Writer an expensive proposition. At least the Customer should have been advised that for transferring the Videos to a DVD, a Blue-Ray DVD Writer will be required.
3. Assist their customers on a suitable Converter when the customer is willing to make his own arrangements.. Please note that I was ONLY asking for suggestions for a suitable software and not asking SONY to provide me a suitable software FREE. Unfortunately, SONY INDIA has failed and neglected to even offer this minor assistance., possibly because SONY INDIA themselves are ignorant.

Your reply is eagerly awaited before taking-up the matter with the Consumer Courts.

Meanwhile, a visit to http://wisetechie.com/blog/2008/07/19/sony-india-bad-customer-service-rude-emplo...⇄ will open your eyes to the reputation SONY INDIA is fast acquiring. At this arte SONY INDIA will soon be non-existant.

i want to edit my dvd shooted on handycam i can trimm vedio but not edit voice pl help for software

Toll free no of Sony India is now changed, you can register all your complaints at new Toll Free no[protected] or email at sonyindia.[protected]@ap.sony.com
For more details please visit : www.sony.co.in