Sony India Pvt. Ltd. CRT TV — Defective Sony CRT Television, Model no: KV-HZ29M85
RaRavish Kr Nagpal on Sep 11, 2011
I purchased a CRT television from Sony India Pvt. Ltd. via their exclusive dealer “Suriya Kiran Electronics” for a purchase price of Rs 47,000. On 13th Nov 2010, the above said CRT television stopped working due to defective BH board. I tried contacting the dealer multiple times on the phone numbers given on the invoice but was unsuccessful as company has changed it customer care number given on the warranty card. Finally, on 24th March 2011, I was able to get in touch with customer care #1800-103-7799 and logged a complaint. After that, Mr Rakesh from Sony visited my residence and inspected the above television on 9th April 2011. He charged me Rs 110 as visiting charges and advised that television set has a defective DRP board and will has to be taken to the service station for repair. He advised that Rs 300 will be charged for picking up the set and another person will come to pickup the television next week. However, no one turned up for next 3 weeks. I further followed up multiple times with customer care number in May, June, July and have multiple complaint numbers given to me by different call center people. On 31st July 2011 another person from Sony visited my residence charged Rs 110 again on account of service charges. He advised that the earlier person who visited never reported the case in Sony’s office & hence my television was not picked. He assured me that this time he will get it done & finally my television set was picked up from my residence on 11th August 2011 by Sony vendor “HI-END SOLUTIONS”. A charge of Rs 300 was taken on as pickup & delivery charges. He advised me that this part would be replaced at the cost of Rs 6000. I kept on following up with them post that on phone & was advised in third week of August that television cannot be repaired as company has stopped producing the defective part. Post, which they advised me to take the defective television back as nothing can be done in this regard. Further, my daughter in law found out the Sony’s head office address and had multiple telephonic discussions with Mr Mahesh, receptionist of Vineeta Tyagi & Mr Abhijit. We have detailed log of these conversations but were unsuccessful in getting the problem resolved.
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