Sony India Complaints & Reviews

I bought a cellphone Sony Ericsson ST15i and started getting a problem within a month. The handset would keep vibrating every now and then. After reporting a complain and calling every Sony office and head office we finally managed to get the model replace. Now even in the replaced model the same thing started happening. After I gave it to the service centre they told me it is a software problem and said that the necessary steps had been taken. The phone again started vibrating in a day. Now again I will have to give it to the service centre. I am really fed up with the product and the service offered. I would like Sony to provide a refund if they cant fix the problem.

Respected Sir,

We had purchased a Sony Vaio E-series laptop from Baroda in 20th July-2010.Now I want to extend my laptop warranty.

We have purchase 2 laptop at same time (1 for me & another for my friend).
My friend has come many problems after purchasing E-series laptop.
His hard disk 3-times failure within 6 months, & then after they have return laptop to Sony Vaio and taken money back.

I have also found 1 time hard disk failure & 1 time CD lense problem.

So there will be lots of hardware failure in Sony Vaio E-series Model.
For this reason I want to extend my Laptop warranty, because I know many failure will come in future.

My actually warranty is completed on[protected] as per Bill. But due to some reason (I dont know) in system warranty of my laptop is[protected]. I ask reason at Parshwa electronic at Surat But they also don’t have any answer.

I have also ask that i have to extend my warranty in July or Oct, They told no need in July. Before 19-Oct-11 you can extend your laptop warranty at Sony Centre. For that I visited Sony Centre at Anand Mahal road Surat dated at 15-Oct-11 and given 2500 Rs for extended warranty to Mr.Hardik Prajapati.

I have also talk with Mrs, Ritu Raj regarding this issue but still my warranty is not increased.

Since last 2 & 1/2 month I was follow up this issue but still not solve.


Regards
Mohit Raiyani
[protected]
mohit.[protected]@adityabirla.com

I bought a Sony Handycam in Jan, 2009 with 3 years carry-in warranty. The product developed problem 02 months back. I went to the authorised Sony Service Centre in Chembur and gave the product for repair. The problem was HDD Error. I was told that the Centre will replace the existing 30GB HDD with a new original Sony HDD of 60GB. After 4 days, on 11.12.2011 I got a call from the Centre to collect back. I went and signed the papers. I was shown that the product is working and when enquired they told that they have replaced the exisitng HDD with new 80GB HDD. When I countered that initially I was told that the Sony makes only 60GB HDD, the Centre-representative corrected that it is 60GB HDD only. Not satisfied, I came home and recorded some images. When I replayed there were scratches and no image was getting stored with the message that the image database file is damaged. I rushed to the Centre the very next day 12.12.2011 and enquired. I was told that no electronic product can be guaranteed. Further,I was told that such problems occur in all the Sony Handycam of the particular model. I again gave the product for repair on 12.12.2011 and till today (26.12.2011) I have not got a call from the Centre for collecting it back. On 24.12.2011, I called them up and enquired whether my Handycam has been repaired. They said they would call me once the product is ready. Till date I have not got a call from them. I have
also called up the Sony Corp customer care and explained the problem. They said the Service Department/Head would contact me. No call has come from them either. I have also sent a mail to the email id of the Sony customer service. I got an auto-generated mail acknowledging my mail. No fruitful result has come out so far. I do not know when I will get back my Handycam in a fully and perfectly working condition. Whether I will ever know the HDD they would replace, if at all they, would be the new, original Sony Handycam HDD. I do not know what to do? and whom to approach for redressal ?

Name: Ratheesh Chandran
Address: C/o. Nirulas Corner House Pvt ltd, C-135, Sec-2, Noida, U.P-201301
Phone model: Sony Ericsson LT15i Xperia arc
Make: Sony Ericsson
Last used No.: [protected]
E-mail for communication: [protected]@gmail.com
Missed date: 17.12.2011
IMEI No.:[protected]

I Namdev D. Labade purchased the Sony Ericsson – SK17i- Xperia mini pro handset on 11Sep2011 from Star Electronic,Chinchwad Pune , attached the scan copy of bill and warranty card.

This phone is based on Android and required Gmail account, I have the Gmail account then also at first time my handset was not working then I contact to customer care and solve the problem.

Now it is too much when I was out of Pune this handset given me the big distress, first the operation got slow and then the touch pad stops the working.

Due to touchpad not working I have lost my important calls and get irritated.

We have purchased the 6 handsets and they are working fine excluding my. We have planned to by another 4 handsets but due to this problem we keep it on hold.

I am trusting quality and brand name of Sonyericsson but due to this concern my confident about SE getting low and now I will not suggest to anybody to buy xperia minipro sonyericcson handset.

If in same handset within 2 month 2problems is coming then I don’t know in future how much it will come in the same handset, may be this handset having manufacturing problem.

So I kindly request you pls give me the replacement of handset early as possible.

Looking at the brand name 'SONYERICSSON', and being a valued customer i am looking forward for a sincere steps and the earliest
response from your end.

I bought a Sony Ericsson Xperia mini ST-15i a month ago, since last two weeks the phone has started behaving abnormally,battery draining problem and the touch buttons (back and options buttons) are working automatically on their own, they work without my command, if i open something, the phone comes back to the previous menu or screen. I am not able to operate my phone. To Solve this problem i submitted my mobile handset SONY ERICSSON SERVICE CENTER on 7 Dec 2011. They said it's a touch panel fault and it will take 8 days to fix problem. and they are now saying that company still not Dispatched your TOUCH PANEL (product) and don't know how long it will take.

I've Sony DVD player model no DAVDZ556KB/CE.
On complaint of Push power I've submitted my player to Service Centre, Bilaspur on 29.11.2011.
The service centre fellow at Bilaspur & Indore kept on making trial & error till the set got damaged fully. Now after 17 days they have given an estimate of Rs 5734.00.
The set was sent to Indore without taking my consent or giving any estimate.
Higher Authority intervention is sought herewith.

Dear Sir/Madam


I've bought a Sony Ericsson Mobile phone on October 10, 2011. From Spice Retail Ltd G-3, JSKR, Sec-18 Noida. After a very few time the phone was not working, i informed to Sony Ericsson serice center on November 3 , 2011 at 1:09 pm, they told me that it was a software problem and try to shortout, but they could not solved it, Than they promised me to change the mobile phone. But from November 3 the store members and service center are making me fool. But now I'm facing more problem with the store members. and to take back my new mobile many of times i meet them, but no responsed.

Could you please help me in getting the issue sorted out.

Thanking you in advance,




Regards,

Kuldeep Singh

Sec-22,Moolchand Nivas

Near Shiv mandir, Noida


Mobile- [protected]

sir i bought a sony ericsson w20 on[protected] worth rs.7500. from then it has got 4 times problem.
near about in every two month l take it to the service centre .recently it had get reciever problem and slide problem. service centre repaired reciver prblem bt for sliding he said to left handset for 1 month. after feb the warranty will expire and if it again get problem then what i will do.
sir i m a student ,plz tell me what can i do of get out of rid of this problem.

I have purchased a 40' led tv model no.40EX520 s.no.2450479 on
11.10.2011 from CITICO, City Center, Sector IV, B.S .City. on the day
of installation itself,a problem was detected. There is a power
leakage in the set. the engineer said that it is happening due to some
manufacturing defect in the set. Both the dealer and the service
center people have agreed to replace the set with a new piece. but I
regret to inform you that . more than one month has passed, but my
repeated pleas have fallen into deaf ears. now they are even not
lifting my phone. Sir , I purchased this set deeming it to be the
best brand, but my confidence has shattered Now we are scared of
touching any of the peripherals of tv fearing electrocution. I,
therefore, request you to intervene into the matter and make
arrangements to replace my set as the defect is persisting from the
date of purchase.
Hoping an early response from your end.
Yours ,
A. K. Chandrashekhar
Q. No. C- 25
Chandrapura,
Dist. Bokaro
Jharkhand.
phone:[protected]

We have a extended warranty for a Sony Vaio laptop purchased from Croma, Malad, Mumbai. The extended warranty was to be supported from Croma across India. But as the Laptop is been used at Orissa and they do not have branch over their, so they arranged some other local persons to take care of the same. The Laptop is been submitted from last 5 months and no results till now. We are not aware when we will get the same back.
The service and response from Croma is worst regarding this aspect.

i recvied a mail from nidi [protected]@moneydeal.biz on[protected] they request my address for sending a sony LCD TV alsmost the adress was mailled 5 times to the above webset again igot a mail that the above adress couid not mailled because it is showing errow for kind my adress is SHAIK AHMED H NO 1-186 BHAVANI NAGAR MALKAJGIRI HYDERABAD 500047 CELL NO [protected]

Dear Sir,
Today (09/12/2011), I was travelling from Dadar to Kalyan Railway station. I got into Titwala train at 16:39. As soon as entered my mobile was snatched from my pocket. SUddenly train started so that i could not get at Dadar station.
Please help me out in tracing my mobile.

MY COMPLAINT NO. IS 8947888.
It is regarding replacing mother board of the 46 INCH LCD T.V., SONY
The product was purchased on 5.6.2011 and within six months the screen has gone blank. The problem identified faulty mother board.
The original complaint was filed on Sunday 4.12.2011.
On 9.12.2011 the company executive comes to replace the part .The part is being carried by him in an open condition in a polythene. Doubting the genuinity of the part I have refused to accept it and asked him to replace it with an originally packed mother board.
I don't expect company to provide such delicate parts in an open condition at the customer's residence.
I spoke to the service center (ACE Electronics Rajouri Garden) in-charge MANISH KAPOOR and his reply was that WE DELIVER THE COMPONENTS IN THESE CONDITIONS ONLY.
It is highly regrettable that SONY , the leading brand, is providing such a service.
I demand that the part should be provided in the original packing and replaced at the earliest

We purchased a laptop(VPCEH25N/B Serial no. 7007110) on 9/11/2011 from Sony centre ; M/S Dayal Infotainment, Shipra Mall, Indirapuram. Invoice no. 903235, On 23rd November, It stopped working all of a sudden and the very next day (24th November), We registered a complaint with the dealer and deposited the laptop with its battery at his shop. After two days, to our surprise, we got a phone call from some service centre telling us the laptop is not working because water was spilled on it and the internal components have been damaged due to moisture. Let us specify to you that, NO SUCH THING HAD HAPPENED TO IT WHEN IT WAS IN OUR POSSESSION.

We therefore request you once again that the damaged parts please be replaced under warranty as soon as possible and the said laptop be returned in fully working condition so that our professional work does not suffer anymore. We hope you do not compel us to go to the legal authorities to get the remedy.
Hope you will acknowledge my mail and reply me at earliest.

Regards,
Faiyaz Dilbar

I have purchased sony ericsson txt-pro ck-15i after going through specifications available on various websites. There it was mentioned that it is android phone, but it is not. Also, on the handset box it was mentioned that box will contain pc suit CD, but it was also not there in the box.
This clearly shows the intention of sony ericsson to mislead consumers.
Request some action against them.

Regards
Anand
[protected]

have been sold a faulty handycam HDR CX 110E. In past 1 month it has been serviced 3 times for same problem - intermittent blurred image in steady shot video recording. My Job Nos. are -

1. WS[protected] dtd. 12/11/2011 - twice repaired under this job no and returned on 7/12/11
2. WS[protected] dtd. 06/11/2011 - once repaired under this jon no and returned on 12/11/11

I am totally unhappy with the product and service rendered by Sony. Because the handycam was lying with them I have been unable to record 3 important programs/events in the past month.

Also against my complaint no.[protected], I was promised by Sony customer care executive on 5/12/11 that I will get a call back from a senior advisor in 48 hrs. I have not got the call after a week. I presume that Sony employees are liars and cheats of the highest order. I am disgusted at the pathetic service support of Sony in India. I was a big Sony fan all along - I own Bravia Home Theater, Wega TV, Sony XPlod as well. Hencedorth I am not buying any Sony product.

Kedar

Hi my name is vidit kharbanda - ([protected] - mobile no).
I bought a laptop in the month of september on[protected]. On october 20th i was having a problem in my laptop that is blue screen error so i went to sony service center and they are not beliving me for this they just told me we updated the driver now it fix, after 2 days again the same problem arise again i called them n went again they instal some driver n all and said it is fix now after 3 days again the same problem arise i called them they told me we will install the windows again non of them took me seriously and i went their after ten 0r fifteen days they install the windows in my system and said now its perfectly fine after 5 days again same problem arise not only this my touch pad(mouse pad) is not working this time again i went their they said we update the driver problem will resolve ok after 6 hours again same problem arise 2moro i went their again now when i shout their the manager came and said relax sir ill handle this case and i promise it will be fine this yime this is your last time still iam wating for their call from past 7 days what to do plz help me plz i want a new product from them instead of old one plz help me.
ADDRESS -- challanger computers ltd.
Sony Authorised Service Center
D-/5, Jail Road, Tilak Nagar, Delhi-110018

MY ADDRESS IS -- C-42, Street No-2, 3rd Floor, Mahendru Enclave, (Near Mehfil Banquet Hall), Delhi-110033.

Worst Service of Sony Ericsson:

Please read the below email. You will get to know about the whole story. Till now, my problem hasn't been solved. It's around 3 years time since I asked for support for my mobile phone.

Dear Customer,
Thank you for contacting the Sony Ericsson support center.
With reference to your e-mail, we apologize for the inconvenience caused to you.We would request you to visit the service center again and call us from their itself on the toll free number[protected], so that our contact center executive can talk to the service center engineer to resolve your problem.


For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on:
[protected]Toll free)
+[protected]from mobile phone) .
Kind Regards, Pradeep Giri
Sony Ericsson India Customer Services

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www.facebook.com/sonyericsson
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©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________

________________________________________
[protected]@yahoo.co.in, 06/Jun/2011 12:34:55 EST

From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 90473317
Handset is with me. Service center didn't accept the set.
Please call: [protected]

Thanks,
Anupam Dash
Mumbai, Maharashtra, India.

Cell No.: (+91) [protected] / [protected]
Email ID: [protected]@yahoo.co.in
G-Talk IM: anupamdash11 ; Yahoo IM: anupamdash0072003



Please consider the environment before printing this e-Mail.

________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Monday, 6 June 2011 3:03 PM
Subject: Sony Ericsson Contact Center, Ticket: 90473317


MyPhone Fun & Downloads Update Service

Dear Customer,
Thank you for contacting the Sony Ericsson support centre.
This mail is with the reference to your concern regarding Sony Ericsson handset. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We request you to kindly confirm us whether the handset is with you or with service center and if handset is with service center kindly provide us the job sheet number, name and address of service center .. So that we can escalate your case to the concerned department.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on:
[protected]Toll free)
+[protected]from mobile phone) .
Kind Regards, &nbs p; Pradeep Giri
Sony Ericsson India Customer Services

You can now follow us on Facebook, Twitter and Youtube using the following links:
www.youtube.com/sonyericssonhandsets
www.facebook.com/sonyericsson
www.twitter.com/sonyericsson


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Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________

________________________________________
[protected]@yahoo.co.in, 02/Jun/2011 08:19:56 EST

From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Case : 73123355
Do you have any update?

________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 27 June 2009 5:21 PM
Subject: Case : 73123355
Dear Mr. Dash,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset. We would like to inform you that we have already forwarded your complaint to the concerned department and we are trying to resolve the issue onpriority basis.

So, we request you wait for some time and we assure you that we will provide you the mutually beneficial solution.

We look forward for your kind co- operation and understanding in this regard.

We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Richa
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Whats the problem? Why 'm not getting any response?
Anupam Dash

----- Forwarded Message ----
From: Anupam Dash <[protected]@yahoo.co.in>
To: questions.[protected]@support.sonyericsson.com
Sent: Tuesday, 9 June, 2009 4:05:20 PM
Subject: Case : 73123355

What is the status?
Anupam Dash

From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 12 May, 2009 2:20:11 AM
Subject: Case : 73123355



Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is in reference to the previous mail written to us with the case id[protected]. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention. We tried to reach you by calling on your contact numbers but the phone numbers are coming switched off.

We request you to provide us your alternate contact number so that our customer care representative can contact you regarding your case.



We assures you that your case would be taken on priority. We will strive to provide you an early resolution which is mutually beneficial.



In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is inreference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We really apologize for the difficulty caused to you. We request you to kindly visit below mentioned service center to resolve your handset issue if they deny to submit your handset pleasecall us on our customer care number[protected] or 39011111 then we will talkto the service center people.



New Tirupati Cellulars

Chandra Bhuvan,Bombay- Pune Road,OppK.S.B pump,Khralwadi,Pimpri,Pune

[protected], 60301000



We assure youthat we will surely get back to you with the best possible solution.

In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Email:

To: questions.[protected]@support.sonyericsson.com

From: Anupam Dash [protected]@yahoo.co.in

Subject: Re: Case : 73123355

What is the status?This is the 2nd time, I am asking for it, without getting any response from your side.Its been more than 3 months. If you are not able to solve the problem, then let me know directly. If you don't know the solution of the problem related to your handset, then what to say! I should feel pity on you. Leave it. Anyways, I have thrown that Cell phone, 'm not gonna use it anymore.I loved Sony Ericsson before, but 've been facing problems co


________________________________________

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:90473317,2]


questions.[protected]@support.sonyericsson.com, 06/Jun/2011 05:33:42 EST

From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@yahoo.co.in
Subject: Sony Ericsson Contact Center, Ticket: 90473317


MyPhone Fun & Downloads Update Service

Dear Customer,
Thank you for contacting the Sony Ericsson support centre.
This mail is with the reference to your concern regarding Sony Ericsson handset. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We request you to kindly confirm us whether the handset is with you or with service center and if handset is with service center kindly provide us the job sheet number, name and address of service center .. So that we can escalate your case to the concerned department.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on:
[protected]Toll free)
+[protected]from mobile phone) .
Kind Regards, Pradeep Giri
Sony Ericsson India Customer Services

You can now follow us on Facebook, Twitter and Youtube using the following links:
www.youtube.com/sonyericssonhandsets
www.facebook.com/sonyericsson
www.twitter.com/sonyericsson


Click here to give your opinion




Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________

________________________________________
[protected]@yahoo.co.in, 02/Jun/2011 08:19:56 EST

From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Case : 73123355
Do you have any update?

________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 27 June 2009 5:21 PM
Subject: Case : 73123355
Dear Mr. Dash,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset. We would like to inform you that we have already forwarded your complaint to the concerned department and we are trying to resolve the issue onpriority basis.

So, we request you wait for some time and we assure you that we will provide you the mutually beneficial solution.

We look forward for your kind co- operation and understanding in this regard.

We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Richa
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Whats the problem? Why 'm not getting any response?
Anupam Dash

----- Forwarded Message ----
From: Anupam Dash <[protected]@yahoo.co.in>
To: questions.[protected]@support.sonyericsson.com
Sent: Tuesday, 9 June, 2009 4:05:20 PM
Subject: Case : 73123355

What is the status?
Anupam Dash

From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 12 May, 2009 2:20:11 AM
Subject: Case : 73123355



Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is in reference to the previous mail written to us with the case id[protected]. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention. We tried to reach you by calling on your contact numbers but the phone numbers are coming switched off.

We request you to provide us your alternate contact number so that our customer care representative can contact you regarding your case.



We assures you that your case would be taken on priority. We will strive to provide you an early resolution which is mutually beneficial.



In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is inreference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We really apologize for the difficulty caused to you. We request you to kindly visit below mentioned service center to resolve your handset issue if they deny to submit your handset pleasecall us on our customer care number[protected] or 39011111 then we will talkto the service center people.



New Tirupati Cellulars

Chandra Bhuvan,Bombay- Pune Road,OppK.S.B pump,Khralwadi,Pimpri,Pune

[protected], 60301000



We assure youthat we will surely get back to you with the best possible solution.

In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Email:

To: questions.[protected]@support.sonyericsson.com

From: Anupam Dash [protected]@yahoo.co.in

Subject: Re: Case : 73123355

What is the status?This is the 2nd time, I am asking for it, without getting any response from your side.Its been more than 3 months. If you are not able to solve the problem, then let me know directly. If you don't know the solution of the problem related to your handset, then what to say! I should feel pity on you. Leave it. Anyways, I have thrown that Cell phone, 'm not gonna use it anymore.I loved Sony Ericsson before, but 've been facing problems co


[protected]@yahoo.co.in, 02/Jun/2011 08:19:56 EST

From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Case : 73123355
Do you have any update?

________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 27 June 2009 5:21 PM
Subject: Case : 73123355
Dear Mr. Dash,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset. We would like to inform you that we have already forwarded your complaint to the concerned department and we are trying to resolve the issue onpriority basis.

So, we request you wait for some time and we assure you that we will provide you the mutually beneficial solution.

We look forward for your kind co- operation and understanding in this regard.

We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Richa
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Whats the problem? Why 'm not getting any response?
Anupam Dash

----- Forwarded Message ----
From: Anupam Dash <[protected]@yahoo.co.in>
To: questions.[protected]@support.sonyericsson.com
Sent: Tuesday, 9 June, 2009 4:05:20 PM
Subject: Case : 73123355

What is the status?
Anupam Dash

From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 12 May, 2009 2:20:11 AM
Subject: Case : 73123355



Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is in reference to the previous mail written to us with the case id[protected]. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention. We tried to reach you by calling on your contact numbers but the phone numbers are coming switched off.

We request you to provide us your alternate contact number so that our customer care representative can contact you regarding your case.



We assures you that your case would be taken on priority. We will strive to provide you an early resolution which is mutually beneficial.



In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is inreference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We really apologize for the difficulty caused to you. We request you to kindly visit below mentioned service center to resolve your handset issue if they deny to submit your handset pleasecall us on our customer care number[protected] or 39011111 then we will talkto the service center people.



New Tirupati Cellulars

Chandra Bhuvan,Bombay- Pune Road,OppK.S.B pump,Khralwadi,Pimpri,Pune

[protected], 60301000



We assure youthat we will surely get back to you with the best possible solution.

In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Email:

To: questions.[protected]@support.sonyericsson.com

From: Anupam Dash [protected]@yahoo.co.in

Subject: Re: Case : 73123355

What is the status?This is the 2nd time, I am asking for it, without getting any response from your side.Its been more than 3 months. If you are not able to solve the problem, then let me know directly. If you don't know the solution of the problem related to your handset, then what to say! I should feel pity on you. Leave it. Anyways, I have thrown that Cell phone, 'm not gonna use it anymore.


--- On Thu, 26/2/09, Anupam Dash <[protected]@yahoo.co.in> wrote:

From: Anupam Dash <[protected]@yahoo.co.in>
Subject: Case : 73123355
To: questions.[protected]@support.sonyericsson..com
Date: Thursday, 26 February, 2009, 10:44 PM

IMEI No.:[protected] Thanks.

Anupam Dash

--- On Thu, 26/2/09, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:
From: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
Subject: Case : 73123355
To: [protected]@yahoo.co.in
Date: Thursday, 26 February, 2009, 3:29 PM

Dear Mr. Dash,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We understand the inconvenience you are facing since long time. We really apologize for the difficulty caused to you. Thanks for highlighting your concern to us. The details provided by you are insufficient for us to understand your concern.

Therefore we request you to provide below mentioned detail:

IMEI number of the handset.

So, we can look into the same and escalate your complaint to the concern department. We assure you that we will contact to the service center and provide you an early resolution which is mutually beneficial. We appreciate your patience and pledge you that we will try our best to regain your faith in our company. We look forward for your kind co-operation and understanding in this regard.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Shweta
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Hi Vijay,Thanks for your reply.
I had visited the Service Centre at Pimpri, Pune. They didn't accept my cell. Then I called- up Sony Ericsson Call Center, Then, I went again, but still then the person didn't accept my cell. According to him, this is the manufacturing problem, which cannot be repaired, and this problem is also with another model of Sony Ericsson.
I have already taken a Reliance GSM SIM, but right now, I am unable to use that SIM. What is the problem?? Let me know ASAP. I had never expected this from Sony Ericsson, otherwise I would have gone for some other Mobile Phone. If I need to update the Software, I have already updated it through Air (Internet). I don't know what type o[censored]pdation my Cell needs. I want my problem to be solved ASAP. Waiting for your reply. Thanks Anupam Dash


--- On Tue, 24/2/09, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:
From: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
Subject: Case : 73123355
To: [protected]@yahoo.co.in
Date: Tuesday, 24 February, 2009, 1:45 PM

Dear Anupam,

Thank you for contacting Sony Ericsson Support Center.

With the reference of your email, we understand that you are facing problem in your handset and not getting proper response from the service centre. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We would request you to kindly submit the handset in the service center and provide us the job sheet detail i.e. Service centre name, service Tag number and your handset IMEI number along with date of submission. We assure that we will provide you mutually beneficial solution.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Vijay
Sony Ericsson Customer Care

The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@yahoo.co.in
Product: Z550i
Opinion: I am facing a problem wid my handset. I am unable to use some GSM SIM. 'm getting an error message "Insert SIM". Sometimes, my Cell gets hanged, and switched-off, when trying to insert that SIM. I contacted Service providers, and I came to know that the problem is from Sony Ericsson. Even the Service Centre Representatives don't know how to solve the problem. So, I called up the Customer Soport, and 'm told to update my software.

This is the 2nd time 'm facing tis problem.

Country: India
First Name: Anupam
Last Name: Dash
City / Region: Pune
Agree Legal Terms: No.
Sign up for enews: No.

I purchased the Sony ercisson ST15i Model in Ranchi on 23rd september 2011.The mobile phone from last one month is giving problem "it keeps on vibrating even if the vibrator mode is set off".I went to the SONY showroom and reported about this problem,but they told they dont have any idea about it better you go to the SONY Service center.On 19th November 2011,I went to the SONY service center(ACCEL CITY CENTER,UG 29,CITY CENTER,OPP GOSSENER COLLEGE,CLUB ROAD,RANCHI,PHONE:[protected] and told about this problem,They told me that its a Motherboard problem and would take around one month for the replacement of the mother board and gave me the Recipt with work order number:SE[protected].
On 1st December they called me and told me that Handset is ready,you can come and take it.When i reached the Service center they told me that they cant check the mobile phone now because we dont have the battery and asked me to bring the battery.Again i travelled 3 km back to my home to bring the battery.After inserting the battery they told me look its working fine now but within 5 min the problem came back and again they told me that there is some problem with the motherbaord.
I am fed of all this excuses now.I trusted a lot on SONY Ericssion but after going through all this mental trauma ,I have lost the complete faith on the company.Please look into this matter seriously or I have no other choice other than filing a case in consumer forum.