Sony India Complaints & Reviews

Misguidance by your Sony salesperson at Prapti electronics,B-007,lower ground floor,south city mall,375 prince anwar shah road,kolkatta-700068.date of purchase-18/5/13.invoice no-763. We were misguided by the salesperson and were handed over by a wrong product which was not our requirement and when we requested them for exchange they refused to do so..Pls look into the matter otherwise we have to take help of consumer court.Thank u.

Sony Tv's engineers taking clients for a ride by giving wrong estimation of parts when not required.I paid on 11th May'13 an outside Engineer Rs3000/- (could have costed me around Rs.600-800) for soldering at two places due to misguidance by Sony's engineer asking to replace parts for Rs.8500/-.I also had to pay Rs.350 to the engineer for wrong & misleading advice which the company should return as well as compensate for incurring high expense.I have sent many emails to the company but no positive reply yet as attached below.
santanu nundy
[protected][protected][protected][protected][protected][protected][protected]---...⇄
[protected]
To: Sonyindia.[protected]@ap.sony.com
I am yet awaiting your favourable reply.

Santanu Nundy
Mob:+91-[protected]
[protected][protected][protected][protected][protected][protected][protected]-
From: [protected]@hotmail.com
To: sonyindia.[protected]@ap.sony.com
Subject: RE: 'SonyIndia=[protected]' General Info - SANTANU NUNDY
Date: Tue, 14 May 2013 12:24:16 +0530

Dear Mr.Ravi Sharma,
i have recieved your apologies but i feel you
have not understood the gist of my email which clearly tells you
of your employee taking customer for a ride by falsely changing
parts which are not required.
For your engineers misguidance,i had to shell out Rs.3000,which
could have cost me between Rs.600 to 800 for just SOLDERING
at 2 points and not by paying Sony 8500 for CHANGING SCREEN
FALSELY.
I also want my money back that has been charged by your engineer.
With best wishes,

Santanu Nundy
Mob:+91-[protected]
[protected][protected][protected][protected][protected][protected][protected]---...⇄
From: Sonyindia.[protected]@ap.sony.com
To: [protected]@hotmail.com
Subject: RE:'SonyIndia=[protected]' General Info - SANTANU NUNDY
Date: Tue, 14 May 2013 11:48:03 +0530
Dear Mr.Nundy,
Greetings from Sony India!
We seek sincere apologies for the inconvenience caused. However in order to assist you better, we would request you to please elaborate your concern.

If you need any other assistance or clarifications, please feel free to contact us at our toll free number[protected]Working Timings-9:00am to 7:30pm: All 7 Days) or you can email us at sonyindia.[protected]@ap.sony.com or can visit www.sony.co.in. We would be delighted to assist you.
We assure our best support always.
We invite you to participate in a short customer satisfaction survey based on your email communication with us. Please click the following link to submit your feedback. We will appreciate your valuable feedback.
https://www.smap.ap.sony.com/survey/se.ashx?s=15795BB21BE4A3B9
Thank you for contacting Sony India.
Warm Regards,
Ravi Sharma
Web Support Team
Sony India Pvt. Ltd.

Dear sir,


I HAD PURCHASED SONY LED TV,MODEL KDL-26EX420 IN5,SERIAL NO 2441746 FROM REGAL ELECTRONICS SAKCHI,JAMSHEDPUR.BUT IN OCTOBER 2012 SCREEN OF TV DEVELOPED SOME DEFECT.AND SCREEN WAS REPLACED IN OCTOBER 2012.BUT IN NOVEMBER 2012,AGAIN SCREEN HAS BECOME BLANK OR BLACK.VIDEO IS NOT VISIBLE.ONLY AUDIO IS AUDIBLE.WORLD CLASS SONY TV AND THIS PERFORMANCE.NOW I REGRET PURCHASING SONY LED TV.IN WARRANTY CARD,WARRANTY IS MENTIONED UPTO NOVEMBER 2012.PLEASE LOOK INTO THE MATTER AND DO THE NEEDFUL'.SINCE WARRANTY WAS UPTO NOVEMBER 2012.SO,SERVICE ENGINEER CAME ON 01.12.2012.AND FINALLY ,HE ATTENDED THE TV AND HANDED ME FAT BILL OF RS 4130(FOUR THOUSAND ONE HUNDRED AND THIRTY )ONLY.THIS CLEARLY INDICATES THAT SONY TV IS THIRD CLASS TV,NOT A WORLD CLASS TV.SONY TV HAS COME TO INDIA ONLY FOR COMMITING FORGERY AND FRAUD.FORGET THAT JAPANESE ARE HONEST AND JAPANESE PRODUCTS ARE QUALITY PRODUCT.NOW CHINESE PRODUCTS ARE BETTER THAN THESE JAPANESE PRODUCT AND AT LEAST CHINESE PRODUCTS COST ONE FOURTH PRICE OF JAPANESE PRODUCT AND THERE IS NO FALSE CLAIM.YOUR PRODUCT MAY LAST UPTO 01 WEEK OR UPTO TEN YEARS ALSO.THIS FEEDBACK IS A TRUE PICTURE OF FORGERY BEING COMMITTED BY SONY IN INDIA.
WITH REGARDS.
SUJIT KUMAR SINHA
46 BELDIH LAKE FLAT,DHATKIDIH,NEAR J.H .TARAPORE SCHOOL
JAMSHEDPUR-831001,JHARKHAND STATE
MOBILE NO [protected]

Dear Sir/Madam,

March 2013, I bought a new Sony Xperia Ion phone from sageetha show room. It worked fine for exactly 2 months then started giving problem.
On 10 May 2013 battery problem started (Sudden shut down) so I made a complain online on 16 May 13 then given my phone to the Malleshwaram Sony Service Center on 18 May 2013 after three days I got a call from service center telling your phone is ready but when I went there and checked my phone I found SIM card was not detecting in that so again I called online costumer support, took Ticket number and submitted at same service center then costumer support executive told me it will take max 4 days to resolve this issue.

I waited for a week Then called to service center and asked the phone status they replied it will take three more days then I called after three days they told me the same sentence again.

Finally on 5 June 2013, I spoke to service center manager about my phone and asked what is the exact problem and why it is delaying, he replied they are waiting for hardware parts which has still not come from head office. Then I decided to send a mail to Sony Xperia Customer Support Online and I sent that there I mentioned "please tell me the exact date when I will be getting phone otherwise please replace it with new one because it is already 19 days over in service center" then I got a reply "Please see attachment".

Today 21 Days over still I don't know when I will be getting my phone back this is my concern.

Now I have some questions in my mind.

Q1. How long should I wait now?
Q2. If they will not give my phone after 30 days then what should I do?

Please give me your valuable suggestion.

Date highlights
10 Mar 2013 - Bought New Phone
10 May 2013 - Started giving problem
16 May 2013 - Registered online complain
18 May 2013 - Submitted my phone at service center
22 May 2013 - Another problem started
05 June 2013 - Complained online and they escalated the issue
Today - No updates

Thanks and regards
Dinesh Mehta
[protected]
[protected]@yahoo.com

We purchased Sony Bravia LED KDL-32EX420IN5 last year (purchased on 1/1/12 and delivered on 4/1/12) in Gruha vaibhav, Bangalore for about Rs. 40,000. We didn't have any problems for one year. But Last month, all of a sudden smoke started coming out from the back of TV. Who came from service centre (Abhivrudhi Tech - Job No. is J[protected], told that some parts have melted and the whole board has to be replaced. They told it would cost around Rs.6000. After two days when we call the service centre they tell the cost would be about Rs. 10000 or more. We are in shock. Its very disappointing. We purchased Sony product without any second thoughts thinking its a very popular brand. Now we face a problem where we have to pay so much amount for repair. Sony should have provided in-built stabilizers (We were told this TV has in-built stabilizer and so no need of external stabilizer), or else told the customers that it is mandatory to get a stabilizer with TV. I was astonished to see so many consumer court complaints against Sony.I had lodged a complaint on phone on 28th May (Compliant number is[protected] requesting to consider our issue and repair the TV free of cost since my dad is a retired person and we wont like to give so much for repair when already we have paid such a huge amount for TV. Moreover its only one year four months old. Inspite of the complaint, there is no solution. One person from Abhivrudhi Tech contacted me asking the problem. When I explained, he told he will call after he discusses with officials. Till date no progress.

I have just one request and that is to get the TV repaired free of cost. It would be better if we get an extension on our warranty period to another one or two years as who knows again there might be some problems.

Looking forward to a positive reply from Sony as we have been a loyal Sony customer all these years.

i purchased sony headphones from shopclues.com
Order #3907021
merchant on this site sell counterfeit/duplicate products..i bought sony headphones which are not even worth 50 rs..sounds like those from street vendors ..They did not even provide me a bill..so its obvious that it is a fake product..no bill can be given for a fake product
now they raised their hands stating nothin can be done...their customer service is worst ive ever experienced...they keep you waiting on call for abt 30 mins which is not toll free...chat support is useless....n your mail wont reach theirr system..u'll get an error saying users mailbox is full
Tel me what to do? They are denying refund.

I have purchased a Sony Xperia SP phone from Snapdeal online

shopping on 22-May-2013. I received the product on 27th-May 2013.

After receiving the product I found that there is some problem

with the Camera (Pictures are not of that quality as mentioned,

they are very blur in nature!). So I went to Sony service center

in Pune, Pimpri-Chinchward Location. Now I got shocked when they

refused to give service for my phone by saying that this is

"out-of-country" phone means a GRAY market phone and we will can

not give service to this unauthorized product! So now I

understood that this is an illegal product that has been sold by

Snapdeal to me. So I called Snapdeal customer care and told the

all story. They were not gentle and asked me to wait for 24 hrs.

But after 24 hrs. I did not get any call from them, so I called

them and they responded me very badly saying that wait for 48

hrs. I told them that this is a mental harassment and I am not

happy. I told them that resolve the issue as soon as possible,

give me the reason that why this illegal product has been sold

otherwise I will file a complain against you in Consumer court.

The shocking reply was go and file complain, nothing will happen,

and there attitude was showing that they dont care about the LAWs

and consequences. I am very frustrated and depressed, please help

me. I want justice and compensation for all this harassment and

illegal activities that made me feel embarrassment at Sony

service center and locality.

The details of the product:

Snapdeal Product Order ID: [protected]
Order date:[protected]
Product Name: Sony Xperia SP
Product Model #: C5302 (Black)

Complain ID (Snapdeal):[protected]

With regards,
Arit
Ph#: +91-[protected]
Email: [protected]@gmail.com

Hi All,

I am Sumit Gupta from Gurgaon .I bought a sony xperia U on 29 april 2013 only after using the phone for 7-8 I was facing the problem in Ear speaker while talking on phone. For the same I visit to service centre on
18 may 2013 they (Mr pankaj) said that will take 7 -8 days to repair the ear speaker in the phone on 25 may I receive and just after less than 24 Hour the same issue was there and I visit the service centre again this they(Mr Taj) told me that might be there is some problem with mother Board and it will take another 7 days to get repair properly finally I receive my phone on 1 June after a regress follow-up with the service centre on Saturday and again on Sunday the problem was there today on Monday[protected] I called them they said they the part is not in stock and might take 3-5 days

Since I buy this phone out 30 days the phone was service centre for 20 days and I want Sony to replace this phone or refund the whole amount the latest reference Number by Sony custcare is : 95011763

Details are below:

Ticket ID :[protected] (28 may)
Service centre info:
[censored]ij Telecom
Shop Number- 115 Ground Floor, AKD Tower, Near Huda Office, Computer Market, Gurgaon Sector-14, Gurgaon – 122001
Contact numbers : [protected] ,[protected]

Sony Support Service
i am using Xperia S Lt26i from last 10 months and in between 3 to 4 times i gave my phone to service center, 2 times i gave my phone because at that time mic was not malfunctioning then they replace and now its front and back both the speakers are not working, i dont know its the problem from hardware side or software side or its a manufacturing defect, most of the times i was outside of india when i face this problem, this time also i m outside india so how i can give my phone to sony authorised service center if i will not come for long time then warranty will be finish sony india will not take the responsibility of my phone i cannot bear this, it is too much now i had spend big amount of money for this kind of expensive phone so now i want the permanent solution, sony india have to replace my phone it is the responsibilty of sony india becuase u cannot sure that after repairing it will be fine and i didnot face any kind of failure in future. right now i am out of india so u can contact on my email for anything

Thanks
Parvinder Kumar
[protected]@gmail.com
[protected]@rediffmail.com
[protected]
[protected]

Hello,

I want to bring to your notice that i purchased Sony Xperia Tipo from Croma Store, Connaught Place on 29th March 2013. After few days the handset started giving echo sound issues moreover the back battery cover is getting loosened up day by day giving a crack sound when the on-off or volume rocker keys are pressed. I personally visited sony outlet and was surprised to see many people with similar complaints. And to be very precise the service center guys try convincing me a lot that the handset is working normally.

Request you to personally see the matter.

Many thanks,

Best Regards,

Vikram Sehtya

TO
SONY INDIA,
I PURCHASED SONY LCD KLV MODEL 32CX350 ON DATED 23/05/2013 FROM BHAGALPUR - KALINGA SALES . MY LCD TV WAS TO BE INSTALLED AT SAHARSA , FULL ADDRESS PROVIDED TO DEALER .
THE DEALER TELEPHONED CUSTOMER CARE SONY TO INSTALL LCD NEXT DAY .
EVEN I TELEPHONED CUSTOMER CARE ON 25/05/2013, 27/05/2013/ 30/05/2013 ..... WITH NO POSITIVE RESPONSE ... ONLY SAYING SORRY
TODAY I TALKED TO DEALER ... HE SAYS IT WILL BE INSTALLED TODAY ... ITS 6.35 PM NOW DATED 01/06/2013
FEEL SORRY ABOUT REPUTED PRODUCT LIKE SONY
HELP ME

sangeeta mohan , w/o dr ravindra mohan ,
sony service ID 14206710 dated 23/05/2013

I purchased Sony Bravia KLV 32BX300 on 4/9/2010. Just after a year, it got a "line on the screen" and gave it for service on 10/12/2011. Initially the Sony Service Centre executives refused to replace the panel under warranty however after an argument they replaced the panel by charging a service charge of Rupees 700. I came to know from the service centre that the issue is seen with almost all the TVs of this particular model. Now, just after another year, again the same line is seen on the screen and when I checked with Sony service centre at Koorkkenchery, Thrissur, Kerala, they communicated the panel would cost more than 12000 and the same cannot be covered under warranty as it has been more than a year after the panel replacement. I logged a complaint in Sony portal, Job no- J30863409, and they rejected the request saying "SONY products are designed to have adequate ruggedness however there can be chance of failures. We offer 1 year of free service to our customers. After this period, the service becomes chargeable". It is highly insane and truly unprofessional for a reputed company like Sony to ask the customer to replace the panels every year due to manufacturing faults and spending 12000 again on a TV is not something that one can accept or afford. Even if the panel is replaced, it would get corrupted just after the warranty period. Hence please do the needful to get the set replaced with a new one.

Hello Sony Team,

I purchased my sony xperia P on November26th-2012 from Bajaj Electronics, Hyderabad.From the begining it has the mic problem,Battery problem and it hangs many times.For three times in last 45 days I gave my moblie in Sony center at ameerpet in hyderabd. But there is use with it.Still iam facing same issues.Its irritating me alot.I want Replacement of this or money back.

Thanks in advance
Naresh
[protected]

Dear Sir,
This is susheel chaudhary working with a reputed national media group.
I purchased Sony Xperia J series on 11 April 2013 costing Rs 14,500 for the first time, but due to the phone heating problem and network problem, I applied for the exchange of phone on 17 April 2013 at its authorized service center in noida. I got a new phone on 22 April 2013 and during the testing of cell phone at the service centre premises I found that mic of cell phone was not working and from there only again I returned the cell phone for exchange at the same service center for the second time. The third time I got a phone from the company on 8 may 2013 and again I faced the problem of phone heating during charging and long talk. At the same time i again forwarded the cell phone for replacement and this time I demanded my money back, but I got no response.
I want to let you know that I don’t have trust on Sony’s cell phone and I want my money back and whatever the process going on from the company (sony) is not at all satisfactory.
So please consider my complain as soon as possible and please come forward with the positive response.
Thanks
Susheel Chaudhary
[protected]
[protected]@gmail.com

I purchased a Sony Xperia E mobile on April 17th 2013.The display is gone in a month.When went to the SonnetCare Sony Service Center,Indiranagar Bangalore they said there is an internal damage, and nothing can be done.But my mobile has no scratches and still is brand new.I wrote to [protected]@ap.sony.com explaining the problem, but there is no response from them.
Please help me to solve my problem.

Dear sir i have purchased sony xperia s phone from bhatiya and still in warranty but phone is not working properly so i went to service center they everytime told me that there is this problem come after 2 day or 4 days after using it or say that left your phone here we will check it out after 2 day they returned in same situation and said that it got repair at the same time my phone showing errorr msg i show that msg to the person of service center he told me that left your phone here and we will check it out this cycle happens since last one month.but i did not got my phone reparied.at last they said that mother board have to be replaced and they keep my phone at service cetre since last 15 days but not confirming what exactly happened at there.

Respected sir
I am having a sony cybershot digital cam,14 mp 5 x zoom cubershot. i was using it very nicely, n its a wonderful cam too,
Due to its easy ness i m using it everywhere i d taken pics in hongkong singapore malaysia srilanka thailand mairitius sydney shanghai . Its a class cam.
S im used to it , i already ve DSLR canon but its hard to take pics on move n its not handy,

Last week i kept it open at night in ac room , since then the buttons r not working proprly, if i press click. It change mode, if i press power off button them it get click pics,
Due to this i took cam to sony service centre in rajgarh road guwahati.
They refuse to repair even i show them the warranty card.
Sir i got this cam as gift from my brother who is in mumbai , i dont have any bill, but having the valid warranty card till NOV2013
Kindly heplp me to get repair,
Waiting for ur reply

Yours sincerele
Dr Rajib Gayan MD,D Card, D Diab

Hi ,

sony xperia z hag and shut down not working
sony xperia z poor performance.
i buy new sony xperia z mobile last month.
http://www.sonymobile.com/global-en/products/phones/xperia-z/
i observe that is hanging some time but i ignore that but to day it hang for long time and shut down .
now its not going to start .i cost me 37000/- rupees nut is "zero " 0 now.
i go to service center they ask me re repair .they return me back but ofter 1 hour it back to same hang down behavior.
dont konw wt to do now.i cant trust on sony product not.

sony xperia z not working at all.is poor product .
sony xperia z its no is [protected]-

contact me for more detail [protected]
[protected]@gmail.com

I am facing issue with my xperia j camera from last so many days as the pictures are not coming clear in night, i have submitted my mobile to the service centre with ticket id : [protected], after three days they called me and said plz collect your phone as it is working fine now, i asked them to check again by taking snapshot in dark but they said it is ok. I have collected my mobile and the problem is still same, now they again want me to submir my mobile for 7-8 days. I just want to know what should i do now? Thie is really worst service i ever had..if someone is listening call me @ [protected] or mail me at : [protected]@gmail.com, i hav also attach the photos

I have purchase a Mobile form sony center Sony Xperia J on 30-April-2013. After few days display problem in my phone. m visit to sony service centre he says your phone is physical damage your phone is push. i say how can it is possible bcz no scratch on my mobile. he is no listen my problem. he says 6000/- pay than we will repair ur phone. But sir my phone is in warranty. It is company fault but he is not agree. No one listen my problem sir pls help me. i need your help.