Sony India Complaints & Reviews

Dear Sir,

Regret the inconvenience caused. Have you reported these concerns to our service team? If yes, please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For more assistance, you can call us at our official direct toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony — irreparable phone

my name is mohamed zuber and i have sony f305 phone.....and there has been a problem in its ic...and i have shown to many mobile dealers to repair but its irrepairable.....
why ru producing such thing that are not being repaired or that are much defective....i had switched off my phone for long time and then this happened......i want a complete explanation about it.....or exchange my phone....i[censored] want i can send my phone to ur headoffice....for doing research on it......reply...
contact [protected]

I purchased my sony experian in april 2013. I have had to use the one year warranty 3 times due to various issues with this android. 2 weeks after purchase, the phone literally died. It would not charge. After picking up the (refurbished) phone they gave me, the phone was laggy, would not respond to the touch features such as messaging, phone call, also it would disconnect in the middle of a conversation. 2 weeks passed and the phone again went back and this time they sent the phone to be replaced with another (refurbished) phone. Again there was significant lag time. I was not able to get the phone to go from messaging to make a call or even my contact list. Just 2 days ago I returned the phone for the 3rd time and am awaiting another...REFURBISHED phone. I am disgusted with this phone. Sony...GET YOUR ACT TOGETHER and when a customer has to return a phone 3x in 2 months the customer should have the choice to return the phone for another model. TOTALLY POOR PRODUCT

Sony VAIO — Laptop LCD screen

My LCD screen of VAIO CS27GJ(model) started getting different colours line on bottom of the screen. The Sony service center executive told me i will get my screen in 4-5 days but i didn't get it. Then i again went to their office after 2 weeks and then they said i'll get my LCD in 10 days and today 10 days are over but still i haven't got any call from their office for my LCD.I hereby request you to accept my complaint and take strict action against them.

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for this concern.

Request you to follow the guidelines shared by our team, so that your concerns can be resolved at the earliest. For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

my mobile phone`s touch pad got damaged and i had given it at the sony service centre for repair on 22/3/2013 and i had been told that it would take 7 days for the repair and after 7 days when i asked for my phone they told that it would a further 3-4 days for the repair and after this due date when i enquired once again i had been told that it would again take a further extension period 5-7 days as the parts were not available at the nearest so the parts were to arrive from the head office located at chennai and when i enquired again today on 06/04/2013 they are again asking for a further extension till 25/04/2013
and i also asked for an alternate device for temporary purpose they further denied at it and now they are saying that the parts are to arrive from sweden, so demand an alternate device till my mobile phone gets repaired, and would like to receive it at the earliest.the details of my phone are given below

name:sony xperia sola
model no:MT27i
IMEI no.:[protected]

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For more assistance, you can call us at[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

ctv — Display problem

I have a purchase a CTV model No.Dharpoorna-14KE, Barcode is - [protected]. Problem is On button press then 5 minutes show the display in blue screen, or after 5 minutes show the picture. kindly solve the problem as soon as possible.
Regards.
Umashankar Kumar
154, Gali No.2, Tahirpur, Near Dilshad Garden, Delhi-110095.
Mob: +91-[protected]

Sony Ericsson — poor quality

i purchased a sony ericsson w205 model. i have done nearly 6 times service after its purchase. i have even changed the mother board of the product. but the mobile is not functioning. often the cell hangs, the battery stability is not good, the problem of technical faults occurs that. the cell gets switched off on its own. it is such a worse set. it is the default brand of son ericsson. never go for it.

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for this concern.

Request you to follow the guidelines shared by our team, so that your concerns can be resolved at the earliest. For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony Ericsson — not working

I was purchased 1 pc.of Sony Ericsson xperia X10 cell phone (IMEI No. [protected]) from M/S Lakshmi General Agencies on 26/07/2010 for Rs. 27950 (Bill no. Sony /559). After using it for sometime, the mobile is completly stopped and i complained the same to Lakshmi General Agencies ,46-9-50,51,bypass road,near church mainroad, Danavaipeta,Rajahmandry,533103 ,([protected],2432432) and deposited my handset complaint , I phoned the concerned Annapurna Mobiles, Rajamandry ,533103,[protected] and he told me that the handset cannot be repaired and further they will replace the same with the new one as it is under warranty period. Subsequently, I deposited the phone accessories full box to them. They were supposed to give the replacement withing 10 to 15 days. Thereafter I paid several visits to them followed by phone calls but they are not giving any head. It is almost 50 days have passed.Mr. Gandhi has finally promised me to give the replacement but again failed. To the most disgust, he is saying a stereotyped message " We cant say, whenever the Company will provide, we will give you the replacement".

I am a common consumer and facing a tremendous hardship due to such practice of the authorized service centre. I seek your kind intervention to get me the replacement and the compensation for the delay and the strict action against the authorized service centre, so as to curb such unjustified and unreasonable acts of the manufacturers and service providers.

Consequences : I am without phone. Since I cannot afford to buy a further new handset, I had to take a handset from my friend and that too not on regular basis. I have a bussiness without phone, I have to call the authorized service centre during the office hours.Please take nessary action and please solved my problem.
Thanks and regards
Mr.M . P.chaithanya
Tuni .
Ph-[protected]

Sony Ericsson Xperia X10i — not giving my phone back

hi there,
i gave my sony ericsson xperia x10i to repair in sony ericsson authorised store in governoepet,vijayawada for automatic shut down problem. my job card number is 656, given date: 06/12/2010. they said its gonna done by a month. but i has been 3 months now, they are not giving my mobile back.
i lost hopes on them.
please help me

Sony Ericsson Xperia Cellphone — worst service provided

My cellphone (Sony Erricson Xperia) does not get charged. Its not been even a year since i have purchased it by paying 30k and this is what i get in return from Sony. The more worst is your customer service which assured me to return back my cell within 10 days of repair but its been more than 20 days and i still dont have the cell back. Whenever i call the customer service, the only response i get is " The cell phone will be repaired in 2 more days". This is what i have heard from last 20 days. I am just waiting to get back my cell repaired or unrepaired and sell it off and get some money back to buy any other cell but definetly not sony and would suggest others as well not to buy this crap product anymore.

Sony Ericsson — not in working condition

Me sony ericsson ka yari u100i handset use kar raha hu. Lekin uski slide me kuch kharabi aa gayi hai. Usme screen me kuch dikhai nahi deta jabki sare function kaam kar rahe hai. Plz mujhe care center bhilai ka add. or contact number de

Sony Ericsson Xperia X10i Mobile Phone — Xperia X10i

Dear Sir/Madam,

This is Jaswinder Kaur from Chandigarh and this email is regarding my
SONY ERICSSON XPERIA X10i phone. I bought this phone on the 24th of
April,2011 in white colour for Rs. 22,500 from Sony Ericsson Priority
dealer, "STANDARD TELETRONICS", SCO No. 49, Sector 22-B, Chandigarh
(Phone numbers:[protected],[protected]. But, there were problems
with the phone. So, I took it to the dealer on the 25th of April. He
kept the phone and said that he would get it replaced and I can take
the phone back on 26th. He did not give me the phone on the 26th, not
even on the 27th. On the 28th he gave me a new phone. This replaced
phone was also having a number of problems like :

*It's battery was pathetic. It was taking 5 hours for charging, that
too not fully.
*It used to go on and off on its own.
*Whenever i used to make calls, there was a lot of noise in the background.

So, when I reported all this to the dealer again on the 29th, he
suggested that I should use the phone for 2 days and then check if the
problem is still there. After 2 days the problem was as it is. When I
went to the dealer on the 2nd of May, he turned very rude. He did not
talk properly and said he can't do anything about it. When I asked him
to return my money, he sent me to the service center. He said this
matter would be handled by them only. I then went to the service
center named "RAI AND SONS" in sector 47, Chandigarh. I asked for my
money back but they refused. they said there is no such provision to
return the money. They kept my phone and said they will replace the
phone after they get the Area head's approval in maximum 2 days but
they called me on the 6th of May saying that I could collect the paper for the replacement thing and I got the phone replaced on the 10th of May.

Now the issue is, this 2nd time replaced phone is all the same.
*There is a lot of noise in the background.
*The person at the other end can not hear me properly whereas in my old phone there is no such problem.
*The battery gets drained in a flash(without using the internet).
*Sometimes the touch does not work.

I am really pissed off. I have not used the phone even once since the day I bought it. I do not want this phone anylonger. There are a number of problems with this xperia x10i model. Had I bought a phone of lesser value, that would have been better. Why the hell has Sony ericsson kept such a high price for a pathetic model??

I do not want the replacement for this phone again because it's no guarantee that the replaced phone will not be faulty as there is problem with this model itself. I want my money back. I have lost my faith in Sony Ericsson.

Thanks and Regards
Jaswinder kaur
House No. 5620,
Sector 38 west,
Chandigarh
Phone No.[protected]

The sam eis the case with myself, Vijay Bhatt.I have gone thru the same for my W100i, SPIRO.its a hopeless phone.i got it replaced once but the new one was also the same.switched off automatically, got hunged up.very slow.Ericcson is not worth a penny.HOPELESS SONY ERICCSON.
STAY AWAY FROM SONY ERICCSON


Vijay Bhatt
[protected]
Ahmedabad
Gujarat

sony x10i — not working

my phone not working properly .i went to servivce centre, he said you came after one week, after two weeks he said your mobile phone is not work proper, i send to company , after two -three month he said this model's supply stopped by th company, we will exchange your mother board , my phone was in guarantee period so replace my celluler with same new one.otherwise i have to take strick action against your company.

HI, I ORDERED MY SONY ERICSSON MOBILE THROUGH EBAY. THE CELL PHONE WAS DELIVERED BY ROSHINI AGENCIES, THE CELL PHONE WAS SEND WITHOUT A BATTERY, SO I DRAFTED A MAIL AND IN LATTER STAGE THEY SEND A BATTERY THROUGH COURIER, SINCE THEN I RECEIVED THE CELL IT WAS NOT FUNCTIONING PROPERLY, MY LOCAL SERVICE MAN TOLD ME THAT I NEED TO SPEND ANOTHER 10000rs TO MAKE IT FUNCTIONING PROPERLY, HE TOLD ME THAT THE MOBILE PHONE IS A DEFECTIVE PIECE AND NEED TO CHANGE MOTHER BOARD AND SOME OTHER ACCESSORIES, AS I HAD ALREADY SPEND RS 16000 FOR THE MOBILE I AM NOT IN A CONDITION TO PAY EXTRA TO MAKE THE ITEM FUNCTIONING, THE DETAILS OF THE CELL PHONE IS GIVEN BELOW,

Item Number[protected]
Item Name - Sony Ericsson's X10

THANKS AND REGARDS
RAJITH NARAYANAN.
[protected]

Sony Collections — Cheating

Dear Sir,

I wanted to bring to your notice that people hard earned money are been eaten by some really crook mobile dealers.
I had recently i.e on 16-Dec-2011 got a knew Blackberry Bold 9900 or should i say a cheated by the dealer with a used Blackberry Bold 9900.
Me and my friend had gone to Sony Collections which is in Prime mall in Vile Parle (Irla) these people told me that if you go for a Black cell the cost is 31750 and a white one it would cost me 32000. So i decided to go for the 31750 black bold 9900.
I was made to wait for 10 mins to get the cell i really didn't know at that time they were busy packing and celing a used mobile. One of their person come with the mobile in 20 mins and hands it over to the owner. And just to bring to your notice they had put a plastic cove just the way it is packed.
But there was something i had noticed that the blackberry seal was already opened but i didn't give much attention to that cause i was under the impression that its a new phone but it wasn't.
Then he opened the box with the cell in it and to my amazement the cell already had a scratch guard on it and wen i asked him that i want to put a new one he was very reluctant and said dat you can leave it it will come out in some days . Then he made a bill of 31750 and sold it to me but since i do research i felt that something was terribly wrong and i was right. The same day the track pad of the cell stopped working then the next day the touch stopped working i had to remove the battery to start the cell again that was it .
I called the place and told them that the cell is faulty they tell me to get a Certificate from Blackberry that the cell is ok for replacement. I got the letter yesterday as well as a new piece and once i got the knew piece i was shocked to see the differences:
1) The New blackberry's box seal was opened in front of me and the cell didn't have a scratch guard where as the old one had a scratch guard on it.
2) The charger which was given to me was lose and where as in the new one it was properly packed.
3) The Blackberry Pouch was also without packing and was a fake one compared to the new one.
4) The bill amount for the old one was 31750 where as in the new one he put 32000

Although i have collect the new phone but i am concerned about people who buy things from this shop when he cheats them in this way.
I humbly request you to take strick action against this shop or els innocent people would be cheated in the same manner i was.

Sony Mobile — mobile phone

I have lost my sony mobile on 15/2/2013 in a bus at tirupathi,please retrace my mobile

Yuvaraj malekar
[protected]
[protected]@gmail.com

I can confirm this, I too got the cheaper headphones with the packaging of costlier headphones.
Can't believe Sony cheated like this.

I want to confirm the complaint...Sony has fooled the Indian customers...I am an old customer of Sony...and its a shame for Sony as they sent a 100 rs worth case named as premium case...and headphone are the cheaper model than advertised.

Email id - [protected]@gmail.com
Phone no. - [protected]

The same for me! In UK they provided a good headset worth 16000 INR but Sony thinks Indians are a fool and provides crap items and tag them "premium". This is highly unacceptable for a premium phone bought for a premium price! The freebies are of literally no use and better they refund the amount or replace it with another respectful accessory like the charging dock which is highly essential. Sony again started using their cheap marketing tactics! It's unacceptable for a reputed company and, we Indians are the 3rd important mobile market to Sony and we respect their products here! So please provide us a solution as soon as possible!

I also agree with above statement. There is nothing premium about the case. Indian market is always exploited by portraying these products as out of heaven and we dont get same treatment like EU or NA regions.

Seriously sony, what the hell is going on. If its really worth 3.5k, buy it back and give us our money. We'll get a real "premium" case and headphone.

Sony is openly fooling Indian customers...
No way anybody would want to keep their Xperia Z in such a cheap case which is being referred to as premium by Sony...the inside portion is having contours which can create marks on the phone's surface...Its not even worth ...
& abt the headphones, the market price of those is just 700 bucks & Sony says its worth 1490 bucks...wtf is wrong with Sony ????

yes i too agree with the same
sandeep
[protected]@gmail.com

Completely agreed with the complaint...Even i got the same stuff like u...

Sony Mobile — Hanging.

I am very disappointed after buying this smartphone it always have a problem of hanging. I take it to the service center two times but after some day a new problem is generate. So kindly repair my phone or replace it as soon as possible.

Sony Mobile — Still no action taken on my complaint

Hello this is shantanu sidharth ([protected], [protected]) i already registered a complain about my sony xperia Z and i got a reply from you that company will contact me soon but still their is no reply. i have only few days left here, and i want you to help me please, Please understand my situation, please help me.

Loan Statement

Dear Sir /Madam

I require the Loan statement , Kindly send the statement on my e mail id santosh.[protected]@cipla.com
or SMS on [protected].

Thanks
Santosh Pawar

sony lcd 32" display problem

SONY 32" LCD TV MODEL KLV-32V 400A PURCHASED ON 15.05.2009. DISPLAY PROBLEM.