Sony India Complaints & Reviews

my phone is having too much bugs such as when we put the packet data there will be no responses from the phone!! it is because of the android 4.0 and too many problems.the phone is capable of running android 4.2 smoothly as it have a 1.5 ghz processor, 1gb ram etc!!
I think this is not a worthy purchase!!!
the xperia care told us that they will provide jellybean by march end!!!
but as it is april 1 there is no response from the company!!!

My name is J.Rupal and i am from Pune, Maharashtra. I bought sony xperia neo L few months back in 15500Rs. Seriously speaking now i regret why i had chosen this handset over htc desire x. I haven’t thought that a higher priced handset and that to of sony will be so poor in performance. It has 1 Ghz processor and 512 RAM but works like a 200Mhz processor and 50MB ram. So slow and hangs all the time. I was very impressed by the looks and clarity of the cell but more than that now i am very disappointed by the quality and performance of the cell. it is just a showpiece. Multitasking is so poor that when i open more than 2 apps it starts behaving abnormally - freezes, delayed operation and hangs so much. many times it gets switch off automatically and also sometimes makes call to the last number unknowingly. I am very disappointed and frustrated by it. Customer service centers respond like nuts on this and very less helpful. Different opinions by different stores and people on website. Sony - seriously unbelievably worst performance. I don’t know I got a faulty piece or whole range is like that.

J.Rupal
[protected]
Pune

1.LAPTOP WAS PURCHASED ON 12 AUG 2012
2.ON 29TH MARCH 2013 LAPTOP WAS IN WORKING CONDITION BUT ON THE NEXT DAY SCREEN OF THE LAPTOP TURNED BLUE GREEN.
3.LAPTOP WAS SHOWN TO SONY VAIO SERVICE CENTER AND THEY DENIED TO REPAIR LAPTOP FREE OF CHARGE WHEN IT WAS IN WARRANTY PERIOD.
4.AS IT HAS HAPPENED WITHOUT ANY KNOWN ACCIDENT,SO KINDLY OFFER ME SOME REASONABLE SOLUTION FOR MY PROBLEM AS THE SERVICE CENTER HAS RAISED A REPAIR AMOUNT OF RS 11,OOO WHICH IS NOT AFFORDABLE TO ME.
5. MY NAME IS SARITA TIWARI- [protected]
EMAIL - sarita.[protected]@yahoo.com

i purchased a smart phone from bhopal 10 months back.It was a sony XPERIA U (ST25i) phone which i bought for about Rs 15,500.At the time of purchase i took the boxed piece home and opened it. I put the sim inside but the sim card didnt actually connected.As it was a new phone for me,i went back the very next day to the dealer and told him that the phone is not detecting my phone.He checked and found out that the SIM slot had a faulty pin that is used for sim detection.As it was a brand new phone he asked me to submit it back to them as they will further send it back to the service station at chennai and see what was wrong.After 4 days they realised that it was a manufacturing defect and so they replaced my phone and gave me a brand new one.I have been using that new phone from the past 10 months now. I never changed my sim card in these 10 months time as i stay in tamil nadu,away from my parents who live in bhopal.But recently i came back to bhopal and so i felt a need to change my sim card.I took the sim out and put the other one inside.But the phone didnt make any 'click' sound while sim insertion and i realised that something went wrong.So i left the sim inside the phone and didnt try to take it out as i was certain that it might break the sim pin.I came to the sony service centre in MP NAGAR bhopal and asked the concerned official to take my blocked sim out.He took it out himself and realised that the sim was properly inserted by me earlier.but still the sim pin got damaged.I asked the official that what should be done about the problem as my phone is not detecting any sim card that is being inserted.He said that 'it comes under physical damage and will not be covered under warranty.I[censored] want your phone fixed then you will have to pay Rs 7000+ as you will need a new mother board as this one is now damaged'..i asked him that the sim card was properly inserted and if still the pin gets damaged then it comes under a manufacturing defect and not under physical damage.The official guy told me that this matter is related to user tempering the phone and there is nothing we can do about this..what do you expect from the consumers?? they cant pay Rs 7000 for a phone priced Rs15000..!!! Its almost half the price of the phone.The service centre people are not ready to cooperate.They openly say that 'i[censored] feel like complaining,then go ahead'..What kind of business you call this? This is just a way to loot the consumer.If there is a manufacturing defect then the consumer shouldnt pay for it.please pay attention to this matter..

I bought Sony-Xperia sola mobile on 24 th july 2012. It had touch screen problem and i gave it to service at january. After one month i am facing same problem.

I have purchased a sony xperia tipo mobile set on[protected], form the very first day the set was showing problem in speaker(Echo problem). The matter was reported by me to service centre . Next day I received call from service centre informing that there is a need to format the mobile set i was agree with that . Again I received call from service centre informing that we are sending your set for changing it's mother board, instantly i asked to service centre for exchange my Set as the same is brand new one at that time service centre given excuse that we have changed speaker of the phone that's why company is declining for exchange . The service centre is betraying the customer by appointing various time for resolving the problem. As on today more than 45 days passed away but still i have not received my mobile phone. In mean time the price of particular set is also got down by Rs 500/- . We are unable to enjoy the facility of the product for what we have paid.
Please look in to matter .

Complaint
I had bought “sony xperia tipo dual classic” mobile on[protected]. Within 15 days eco problem of sound started. I have submitted the mobile in the sony service center in solapur. I have got it back after 15 days.
But the eco problem was started again in 2 days. Again I have submitted my mobile at service center (Ticket no [protected]); I have got it back after 1.5 months. They have assured me that this time we will give u permanent solution but again the same problem started.
Now I have submitted my mobile third time (ticket no: [protected]) in the service center, Hope I will get permanent solution this time. I have asked them for replacement of mobile but there is no obtain of any replacement.
Sir I request you, penalize the Sony Company and help me for getting compensation for harassing me mentally & wasting my valuable time. Compensation may be in the form of replacement of mobile model or cash

Sir...
I had brought a SONY XPERIA NEO L mobile on dec 25 and i had got complaint on by middle of january but i took it to service centre which is 40 km far from my house, the problem found was touch problem the mobile works automatically, and the servce centre provides a software upgrade and told that its ok.. when i reached home and used after few hours the complaints again comes... later i took it again to service centre and told the same complaint and also i got a battery issue. they told me that it will be the touch pannel problem their will be a short in the toch pannel and they replaced with a new pannel and they told the problem is solved and i took it to home and after one day the complaint again raised and shown the same complaint and the battery is been draining fastly... again i took it to service centre and complaint about the service and i reported to the toll free number and talked to senior they told it will be solved.... after one week i got the toch problems presently disappeared and the problem now is with camera it captures a faded image and the battery draining is fastly...... i dont know what to do with this i purchased it for rs16500 and i am not able to work with the mobile for long and a great time is with service centre.... kindly please help me to solve this issue.......

Respected sir/madam
I am Manjunath from Bangalore.I am buy a new tv model #kdl-32hx750 from Adishwar india ltd on25/02/2013.I will observed the tv screen on13/03/2013 one dot their on the scree then. Immediately I will call the costummer care #[protected].Next day one guy is coming to my home he said 100%screen is defective. For our company rules they will replace new tv within one month from the date of purtchase. Then he will reported to the company one person will call me they will try to replace the new tv. On21/03/2013.After that nobody will calling & update.
In my understand is nobody go for buy Sony products. Because company will cheeting by sell default products.

We have bought a sony bravia KL 46 EX 430 TV. Picture is not completely displaying on screen when connected through set top box. I mean picture display is being cut from edges.
Firstly a service man from sony service center visited when called by sony TV dealer and agreed that picture is being cut and told me that he will consult and reply back in 3 days.

After 3 days when I didn't get any reply I called to service center and asked for status. At that time they completely denied of problem with TV and said that problem is with airtel set top box. Then I said '3 days before your service man agreed that problem exists with TV' then they asked me to register complain on [protected].

I checked this issue again by connecting videocon set top box with TV and found same display problem.
This indicates problem is with TV not with set top box.

I registered the complain with sony service center. They grantee of service man visit within 2 days but till now no one has visited. I have contacted them for same issue 9-10 times on phone but all in vain.
And on phone service guy is misguiding me by saying that this model TV is not compatible with airtel set top box and I need to change my airtel set top box. He also said that they can not take any action because this is a problem with airtel set top box, not with sony TV.

I checked this issues with other same model TVs of sony with airtel and videocon set top box connected and found this is manufacturing defect with all TVs of same model.
I support this claim because when I connect airtel set top box with BPL and samsung TVs this issue is not there.

Take it another way suppose my TV problem get fix after installing set top box other than airtel. Then it is sony company's fault that they haven't notified customers for this problem with airtel set top box.

PS. I have checked all this in wide mode : full. That was suggested mode by dealer and service man.

I have 1 image for demonstrating you the issue. This image is a scene of murder 2 movie. In this picture a white car is not in display which is there on left hand side in original scene of same movie.

I would like to file a formal complaint with you and request you to kindly investigate and help me get my money and the compensation for the pain I have gone through.

I ordered a music system on 4th march online with timtara.com and so far no response from them. The gateway who took the money also seems fraud. It is Infosecure consulting, Noida. Both are from UP. The numbers they have given on the website are not working.

Order id: 10403804
Date of order: 04/03/2013 in favor of: INFOSECURE_CONSULTIN_AOMINR
Amount paid: Rs 5,456.00
Mode of payment: HDFC credit card. [I have filed a dispute complaint with HDFC who is agreed to help from their side]

Hoping a kind help from you.
Regards,
Suma Sampath

I HAVE BOUGHT A SONY XPERIA S LAST APRIL. BUT SUDDENLY THE SPEAKER OF MY HANDSET IS NOT WORKING. A SIMILAR PROBLEM HAS OCCURED WITH MY COLLEAGUE HAVING THE SAME MODEL. I THINK THAT SONY IS IMPORTING FAULTY OR LOW QUALITY HANDSETS FOR ITS INDIAN CUSTOMERS. I WANT MY PHONE TO BE REPLACED OR I WANT MY MONEY BACK INCLUDING WITH SOME COMPENSATION.KINDLY HELP ME

Dear sir/madam,
i have brought new mobile sony xperia tipo from sangeetha mobiles at shimoga at the date of 11-march-2013 and that display as gone and not damaged and broking that mobile
i have went to your sony service center shimoga karnataka state, he asking 2000rs money wt to do plz help me
i hope you are understanding my feeling this is my first sony mobile sir am really suffering that all
plz give some help in ur side i hope you are helping me

thanking you

I Bought an Sony Ericsson Xperia Neo V on feb 14 2012, Am unable to use my handset its getting heat frequently when i use Internet and play HD games its very poor quality make from Sony .. Heating problem getting increased after one year i cant even touch my phone extreme heat problem. When i went to give service no proper response from any center everybody saying nothing can be done. dose this means Sony mobile are made for just one year .

sony vaio is waste company and its service centre is totally useless
i have given my laptop for complaints to ahmedabad and rajkot service centre which is brought recently
but cannot solve my problem in which system is hanged and running very slow after formatting it many times by all centres... inface people dont know what is actual problem and how to resolve it..
and call centre is just for name nothing happens

honestly m very dissatisfied with the sony model number vpceb45fg

hiren kotecha
[protected]@yahoo.com
[protected]

dear sir,this s series sony vaio laptop have lot of drawbacks,just i had changed my motherboard,now my dvd drive stops working,one my friend of same model is facing the same problem and for more he had changed his dvd drive just before 2 months..As i am student,plz look towards my concern

model no.-VPCSB26FG
[protected]

HI,I ORDERED MY SONY ERICSSON MOBILE THROUGH EBAY. THE CELL PHONE WAS DELIVERED BY ROSHINI AGENCIES, THE CELL PHONE WAS SEND WITHOUT A BATTERY, SO I DRAFTED A MAIL AND IN LATTER STAGE THEY SEND A BATTERY THROUGH COURIER ,SINCE THEN I RECEIVED THE CELL IT WAS NOT FUNCTIONING PROPERLY,MY LOCAL SERVICE MAN TOLD ME THAT I NEED TO SPEND ANOTHER 10000rs TO MAKE IT FUNCTIONING PROPERLY,HE TOLD ME THAT THE MOBILE PHONE IS A DEFECTIVE PIECE AND NEED TO CHANGE MOTHER BOARD AND SOME OTHER ACCESSORIES ,AS I HAD ALREADY SPEND RS 16000 FOR THE MOBILE I AM NOT IN A CONDITION TO PAY EXTRA TO MAKE THE ITEM FUNCTIONING,THE DETAILS OF THE CELL PHONE IS GIVEN BELOW ,

Item Number - [protected]
Item Name - Sony Ericsson's X10

THANKS AND REGARDS
RAJITH NARAYANAN.
[protected]

Dear sir/madam,
I am Subham Nad. I recently bought Sony's latest flagship smartphone the Sony XPERIA Z. It was advertised that we get a headphone MDR-ZX100A worth ₹1490 and a premium cover worth ₹ 1990. I got the freebies today. On the box of the headphones the model was same as advertised but on opening i saw that the model embossed on the headphone was MDR-ZX100 which is the cheaper one worth ₹ 700. Also the cover is very bad quality. The local ones are better than this. It is in no way worth ₹ 1990. The company is cheating every indian by providing such cheap products in the name of expensive one and also that of such a bad quality. Instead everyone wants that they provided the dock only which they did outside india, that would have been of great use. They are cheating all indians. I want them to take away both the freebies and give the dock instead of that or to give a refund of subsequent amount or give some good quality headphones that actually has some bass. Both the headpjone inside the box and the free ome are very bad quality and do not have any bass.

Hi,

I had bought a SONY LCD TV in the year 2010, model number - KLV-32T550A IN5 and now picture is not coming although audio is fine. Through Sony Call centre, we got the number of BOSCOS - B-15, Shivalik,New Delhi. Last weekend, their field engineer (as I am told by the service centre) came and informed us that a component worth Rs 7000/- to 7500/- has to be changed. They have to order it and can install within two to three days.After two days, again a call is received by me that approval has to be taken for the pricing and approval was given by me.

After five days, today I have received a call from BOSCOS that the said part is not coming and they will repair the component. If this had been the case, why they did not inform me at the first place that the said part/ component is not available in the market.

I am deeply shocked and saddened by the fact that a world class brand has such uninformed authorised service centre who themselves don't know what components are available in the market and it takes one week to inform a customer that the said part is not their.

Request you to assign my complaint to a better and professional authorised service centre, so that they can look into the problem and provide a solution.

Regards
Bhaskar

I purchased a Sony Vaio Ultrabook Model Number – SVT13113ENS, Serial Number - 7005209 vide bill number MES/GIP/12-13/6706 dated 17-Dec-2012 from SONY CENTER (Authorized Dealer) at ‘The Great India Place’, Noida (U.P.)

After using it for only 2 months I encountered two problems with it:
· On switching on the laptop I got the message ‘Operating system not Found’ (on dated 23.02.2013)
· The backspace key was not functioning properly (ever since I started using the laptop)

I took my laptop to a Sony Authorized Service Center named ‘Jaypee Electronics’, situated at C-54, Ground Floor, Sector-2, Noida (U.P.) on dated 25.02.2013 wherein I was apprised that first problem may be resolved by performing a system restore or it changing the hard disc, as the case may be and the second one will be resolved by changing the keyboard.

After a long and agonizing wait of 13 days, I got a call from the Service Center on dated 11.03.2013 confirming that the laptop has been repaired. On visiting the Center, I was told that the hard disc and keyboard have been changed. When I switched on the system for the first time (at the Service Center itself) it hung up on the Windows 7 logo for more than 2 minutes and didn’t boot. On taking the matter to the concerned person I was told that there is an important file missing in Windows, which is causing the problem and a system restore needs to be performed again. The incident defied logic as I was given a call by the Service Center itself that my laptop has been repaired.

I was called again on dated 13.03.2013 confirming that the laptop has been repaired. I went to collect it and encountered the same problem again, in the presence of SONY Service Center officials. The boot up time was as high as 4 to 5 minutes, much to my disgust! On raising the matter I was told that there is a possible issue with the Motherboard. I am now told by the Service Center officials to submit my bill so that the matter can be taken forward.

Keyboard, Hard disc and Motherboard comprise of three major components of a laptop. Since a mere 2 months old laptop has such Big issues, I am now totally put-off with using this laptop. I have great apprehensions that this laptop will continue to give me issues and the problems faced already may just be the tip of the iceberg!

I am a working professional and have already faced HUGE problems with my work being hampered to a large extent on account of not having my laptop. Frequent visits to the Service Center have not helped my case either, on account of paucity of time.

I have been a loyal SONY customer and in fact own another VAIO laptop, which prompted me into going for the brand SONY again. Kindly help me in maintaining my trust vested with SONY by REPLACING MY LAPTOP WITH A NEW ONE.

Regards,
Rajiv Malhotra