Sony India Complaints & Reviews

I have bought sony xperia tipo dual 8 months ago. When I have started using earphones I had getting problems with its sound quality. Sometimes one earphone is playing and another one is not and most of the times its not detecting the earphones as songs are playing on outer speakers when earphones are plugged in. At Service center they are not responding properly. As i visited 3 times. I want solution.

When i press the start button of my laptop ( SVE15113EN) , the Windows logo takes 5- 10 minutes to appear , exactely above the "Starting Windows" . However , in normal laptop's , it takes hardly 30 seconds. I had taken it twice to Sony Service Centre ,but still the problem could'nt resolved .

I have purchased xperia ZL phone 2 months back. Only reason for purchasing it was its Infra Red Codes Learning Hardware with which it can be used as Universal Remote. (This feature is also available in HTC One but not in Galaxy S-4). Same day I tried this remote control programming and found that Learnt Infra Red Signals of another remote does not work. Only prelisted codes like in Galaxy-S4 work on this phone. Since then I mailed to Sony 100s of times, put this problem many times on Sony's Facebook pages, Twitter pages, Called Customer Care, went many times to Sony Service Center at Surat, talked to service head and discussed about this issue, previously service center technicians were not aware about this application but I explained them what is Infra Red Code learning function and made them realise that this phone has defective hardware. They tested many handsets at their service location but it didn't work on any. They replaced my handset with new one but as its manufacturing defect in all its hardware the replacement unit also didn't work. Again I started calling them but they dont have solution for it. Only answer given on repeated calling is that they are escalating the issue. To support my claims of manufacturing defect in xperia ZL hardware here is a link http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Xperia-ZL-IR-Blaster-doesn-t-seem-t...⇄

I have been noticing numerous air bubble like blister that has formed on the LCD panel of my Sony Bravia EX300 32-inch TV. The TV is about 3 years old and these bubble like things started appearing on a corner of the screen and now it is spreaded across the screen. The picture on the screen appears hazy and cloudy, especially the darker part of the picture brings out the cloudiness more, and it covers all the parts of the screen. I have reported this to Sony and they asked for the bill which I do not have. I lost it. By the way who will keep all these bills? I have strongly reported to Sony Corporation and they did not bother to help me out. The carelessly told me that its because of the het from the TV itself and nothing can be done. They have not bothered to offer me a solution. THe excuse they have told me was: Warranty Expired. So cheap of Sony in aftermarket Complaint addresasl. I never expected this from Sony Corp. We are paying more than the normal price for Sony Products when compared to competitors products which goes vein. The service person from Thrissur visited my TV and he said that he will come on the next day with a camera to take the pics and send it to the research team but he did not turn back. Also, he stopped picking my call. So cheap of Sony corp. I have contacted the sony support several times with no luck. Sent detailed email to the above email address. They collected all my details and informed me that they are located in the US hence cant help us. However requested him to forward this complaint to the service head and the social media head in India so that they can take appropriate actions. For this he did not respond. Overall the sony after market complaint surviliance team or the process stinks. My area sony service team contacted me and quited 13k for reparing the lcd screen which is more than the price of this tv. So dicided to dump sony for ever. Sony nut-heads removed my comments from the sony forum. They are hopeless and nut headed people. Instead of addressing my problem they are sweeping the problem by deleting my comment. Shame on them. I really had a very bad experience talking to sony corp. spoke more than 7 times but no use. The lady called me from delhi was very rude and she was arguing and finally threatening me. Do I ditched it. Moreover they are deleting my posts from this forum. Shame on the after market complaint addressal team. Group of cowards.

sir, I bought sony vaio laptop before six months in bangkok.I install original windows 7 os.Recently my os get corrupted.I went to sony laptop authorised service center in salem to reinstall it.But they didnt give me any response.I am a college student.I had warranty also.I also told to give money for reinstallation.But they didnt hear my words.I feel bad for getting sony vaio laptop.I went to normal service center and reinstall duplicate os.My money,original os and data is lost.Even os reinstallation is not possible in sony service center,then why you give warranty and set up service center everywhere?

Hello, I have bought sony xperia tipo dual 8 months ago. When I have started using earphones I had getting problems with its sound quality. I have visited Xperia care for 3 times and mailed to sonyindiacare for 5 times. First time when I visit they just update the software and did not hear for my earphone sound quality problem. Than I have mailed to Xperia care and visited for second time they just replaced it with another earphones. But when I hear its not sounds properly and one earplug sometimes not playing sound. I told them about it but they never heard me and I have mailed sony xperia care for 2 times but I did not get any solution. Its hopeless for me to use earphones because most of the earphones are unsupported to my handset and some supported earphones are not playing sound properly. One earphone sounds low and another one stays mute for all the earphones. I do not know that the problem is there at earphones or Handset? And after updating software my mobile loses its battery very quickly. Before, update software at sony care, it took 3-4 days to come to 25-30% battery status. But after update it reaches from 100 to 30 in 25-30 hrs without any use. Now after spending Rs.10,000/- I did not expect such a poor quality and also a very very poor customer care support service. I am really very disappointed.

i buy a sony xperia z mobile phone from jodhpur before 2 month.and before 10-15 days ago i removed my mobile screen guard from the front the screen.and see that the logo of the company(SONY) is removed with the screen guard.after that i call in customer care and they told me that this is cosmetic damage,liquid damage,and physical damage.and your mobile phone is out of warranty now.and the i mail in company email address they told me that your mobile is in warranty and there is no liquid,cosmetic&physical damage now you can go to the service center the assist you better.then i went to the jodhpur service center but the service center executive told me that this is your personal problem why you remove the screen guard so we cant help you in that matter thats why i complaint in this fourm so plz help me.

I bought a Sony Vaoi laptop (Model no SVT13113ENS IN5, Serial No. 7002451) in Aug 2012. Within 2 months, the laptop started crashing showing blue screen error. I called customer service and they told me to use ASSIST button to diagnose the problem. Since that was also not working, they sent over a technician to check. He just formatted the machine and gave it back. In March 2013, the laptop again started giving the same problems. Blue screen, pen drive not detected, speakers not working. I gave the laptop to Metal Tech Service center in Malad. They formatted the laptop and gave it back. On the same day I faced the same issues for which I had given the laptop for repairing. I went back and told them to thoroughly check what is wrong instead of just formatting the laptop every time. Finally they discovered that hard drive was the problem and replaced the hard drive. The machine worked fine till August 2013 when again it started crashing showing blue screen error. I have given again to the service center. This time also some part was defective which was replaced. I have asked for a replacement as there is definitely some defect due to which the laptop cannot work without problems for more than 2-3 months at a time. It’s been more than 3 weeks now but I have yet to hear from Sony regarding the same I am so DISAPPOINTED with the quality of this Sony product. After spending 45,000 of hard earned money, this is what quality you get. Within a year, I have made so many rounds to the service center. I would strongly recommend people to think twice before buying Sony laptops. I wish I had bought HP or Dell instead. My pervious HP laptop which I used for 6 years did not have a single problem throughout.

This is Fourth time my mobile is submitted in customer service center Mumbai(S. G Infotech Borivali). They told today that they had replaced handset but they 3rd time changed motherboard , same they did previously and for that they took 3 weeks. I am not willing to collect this hand set. They are misguiding me continuously. I am facing this problem since 3 month. But not getting solution properly.

mera sony camera model no.DSC-S950 steady shot hai,aur battery k-type NP-BK1 hai,last 10 days se hum pareshan hain ki battery SONY auth.centre mein bhi nahin mil rahi,kya main apne camera ko bekar samajh loon,ho sakta hai ki us camera se hamari yaaden judi hui hon,kya sony product ka yehi haal hoga,yadi aisa hi hai to main kisiko bhi suggest nahin karoonga ki sony camera kabhi bhi purchase karen......................MK WALIA,PHC CAMPUS,FATEHGUNJ-WEST,PO BHITOURA BAREILLY MOB.[protected]

respected sir/madam I have ordered for Sony ear phone a one and a half month ago.my order no.is 11492088.I have paid money also for this product but this has not reached to me till now. regards karan sharma

My laptop's screen is damaged according to Sony vaio executive. But how can I break something widout even making a single scratch on laptop's screen. And if it is really damaged than that's only because of the weight of laptop's charger. Coz the only thing that was above the laptop was laptop's charger. Sony vaio people are just trying to ignore this issue. They are not even replying to my emails. And their customer care executives are not ready to listen to me. I'm totally fed up now. The other thing is my laptop's half screen is working and half doesn't so if it is damaged than how other half is still working? This is completely a way of making your customers fool that its broken.

I have lost my Sony bills of Vaio E series. I have been asking for a duplicate copy of fill so i can get my laptop repaired. I have been doing follow from almost 7 months now i have been not getting any support. Sony being such a big company cannot help customer to provide a copy of bill.I had taken my laptop from E mall but the dealer saying that the series number is not matching. Emall Infotech Pvt. Ltd. Vadodara

Really pathetic service that they cannot provide customer copy of which for two years old laptop from their data base. I request some one to help and get me my bills at the earliest.

Laptop is two years old and with very less usage it got corrupted twice till now and has now a line in screen LED which is appearing. Pathetic experience when we don't get service after buying costly products.

1. i ve deposited my sony xperia SL LT26i handset twice in the month of july2013 but still my handset has got many problems and i am unable to use it every time i report to sony customer care they give me ticket id no which is not solving my problem. 2. there is no connectivity. 3. battery is getting charged @ 10% in 1 hour. 4. if any case it catches signals its intenet connectivity is not there.

This is really very painful Experience with Sony that , We had purchased LED TV model 32EX550 on Feb'13 and it got failed on 20 day back . we raised the complaint ( No. #[protected] . After 2 days of my compliant service dealer person came and attended the call and confirmed that some parts got failed and will done the replacement by two days time.But till now there is no response. When ever we are asking the status? he is asking us to wait 2 more days and some time no one answering my call. I had reached Customer service also but no use at all.

Sir, I am Rohit deswal s/o Om Prakash Singh from E-15, 144-145 rohini sector-8. As always i was going to my office by bus number 970 green line. 6 Guys having age around 15-22 stole my Laptop Sony vaio E-1413. My laptop has been stolen by 6 unknown guys near sai baba chowk rohini sector-8 near rohini east metro station. So Kindly register my complaint and help me to find out my laptop. I can recognize one of them in 6 guys. I hope for your better co-operation. Hopefully Rohit Deswal

We have purchased one Sony LED TV Model No. KDL40EX 720 in April 2013 with warranty of 1 year. It is creating problem and out of order for the last 2-3 months. We have lodged many complaints over phone and through emails. No body is listening to our complaints. This is the mail Received from SONY On Wed, Jul 31, 2013 at 6:17 PM, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote: Dear R K Pruthi, Greetings from Sony India. We have received your Email and your request has been logged as : 15036966. Please use this Number for any future reference to your request. Our response time will vary based on the nature of query. We will make every attempt to respond to you expeditiously. We solicit your co-operation and understanding. We look forward to developing a mutually beneficial long term association. Thank-you Customer Care Center Sony India.

Hi, I have purchase the sony Viao laptop on 6th Aug-2013 from sector 18 GIP mall from Home town and they don't have any information about the product and they sale me a faulty product now I am not getting any resolution and Home town guys not able to do any thing and misbehave me as well. Problem:- 1- Hanging Problem even I have formatted the laptop 4 times 2- Mouse problem which is not working (Some time mouse Is not working) even I have raise the complain to sony as well but they also not able to resolve my problem now I want to replace this because I have pay and I will not use the faulty product. when I visited the home town they are not giving the proper information and I am not able to use the product. Also they have formatted my laptop without my information and I have lost all my data. request you to please take the necessary action against them because they cant handle the customer very well and misbehave as well. My contact detail- Name-Shobinder Contact number-[protected] My email id - [protected]@ymail.com I am very thankful to u if you can help me Regards, Shobinder

Order No:- 5209333 Order Date:- 18.07.2013 Shipment no:- O33910434 Shipment Company:- Firstflight Amount paid for order by credit card:- Rs.253 Order status:- Delivered as on 22.07.2013 The above details is as per www.shopclues.com , but i haven't recived my product I call them & also mail them ,reply is wait for 5-7 days & they given me new complaint no. each time i call them or mail them Complaint No.:- 399068, 392689 My email id:- rohitgarg90.[protected]@gmail.com Please take action on shopclues for not delivering the product

Sir/Madam I am (VINAY KUMAR PANDEY ) participating the the contest of SAB TV, which is going on 8 pm to 11pm, and I played well in the month of June-2013-July-2013 and I was win the gift continuously 3 week. As per the rules (term and condition ) the gift will be dispatched with in 21 days. But still I am waiting for gift. I want to know what they are committing able to deliver, if yes then when and how long I will wait. Their is no any communication also they are not giving any information regarding this. Thanks & Regards VINAY KUMAR PANDEY 301, SAIVIJALAXMI ENCLAVE SANIWADA, AGNAMPUDI STEEL PLANT GENRAL HOSPITAL ROAD VISHAKHAPATNAM-530046 MOB-[protected]