Sony India Complaints & Reviews

Ref.Complaint No. J31317673 dated[protected], at Sony authorized service center, 26/192, NH 47 , Edappaly

Dear Sir..
My Laptop key board was not working last 25 day..so i can do my work properly.. I sent this to your service center 25 day back ..Till now it is not rectified, kindly do the needful

Thanks & Regards
Biju John

I have purchased new sony laptop model number SVF15212SNW on 12th Juy 2013. Within in 1 month it has started giving me charging problem. On charging point on , it works, while on switching off charging point, it doesn't work. Kindly guide me how to make it working, as your service centre is telling me,that might be motherboard is notworking and has to be changed. WHY SUCH A PROBLEM IN NEW LAPTOP, WITHIN ONE MONTH. WHY SHOULD NOW I PAY FOR MOTHERBOARD ! SONY VAIO, SUCH A TRUSTED BRAND , WHY HASN'T BEEN STaTISFACTORY !

Dear Sir/Madam

i bought Sony Xperia Z series in April 2013

but today i feel some problem in Charging and when i went to sony service centre they refused to repair Charging socket

they refused to repair and return back devices and told me its not repairable

i m so surprised that when we are using Sony Brand for good services and honesty

now plz tell me what we can do

can we going to Consumer Court for that

i m waiting for your valuable comments

yours truly
Gautam
[protected]

i have purchased sony xperia p for 21000rs on November 2012 in near by mobile shop where i have been informed that its an original peace with one year warrenty. I was having a technical difficulty with the mobile so for repairing i have taken to sony service center. where i have been told that its not an Indian peace but some other country peace which has been sold to me. When i questioned him he told me he would do any repair for free but now after giving the mobile for repair he is demanding 8000rs for giving the mobile back

Touch pad up from left side,os system, software not installed problem,battery backup problem,heating problem,camera problem ,
====> may leptop rakha hi nahihe chahta hu kyoki may do bar service karai he barbar jane keliye hamarepas time nahihe isiliye may ye leptop problem ki vajeh se rakh nahi nahi chahtahu isiliye may leptop vapas karke maniback (leptop ke paisa ) vapash chahtahu. bar bar problem ki vajah se.
MODEL NO ==> SVE14A15FNH.

i have sony xperia tipo mobile(IN WARRANTY),it become hang out & touch problem and i submitted it to sony centre at Barasat on 20th july,they replied me that you will recieve it within 10days,then after they told me that we have change the parts of it and also company has no other xperia tipo to give you. so they told me that you will recieve your handset repaired within three days but ther are manipulating me and still on 1 month they are not repairing my phone in 4 months. they told the mobile PCB board damage in liquide(fault by me). but this fault is never gonna by me, so plz plz plz help me..........


My mobile no: [protected]

Dear Sir,

It is with great grief I inform you that I had a very bad experience with Sony Mobile Phone. I purchased Sony Xperia from Sony Center, Hyderabad on[protected] and sorry to inform that on the next day itself I found that the charger was defective and not functioning. I had to rush to the showroom and with great difficulty I got a replacement.

For the last one month, the volume control key in the mobile is not functioning. Further, the head set provided with the mobile is also not functioning.

I visited Sony website for finding location of service centres at Secunderabad. But, sorry to mention that the information available in website is not update and absolutely wrong. Somehow, I could locate service centre at Secunderabad and approached them on[protected] and informed about the said problems and handed over the mobile and head set.

It is not out of place to mention that the staff available (barely 2 persons) at the service centre are not at all upto the mark / un-professional and are not cooperative. However, they accepted the defective mobile phone and head set and made me wait for two hours and thereafter asked me to come on[protected] for taking delivery of the mobile and headset.

But, sorry to mention that on[protected], they informed that there is a major problem with the mobile and the mother board is to be replaced and it takes atleast 15 days time which looks ridiculous and not acceptable to me under any circumstances.

I am facing lot of inconvenience without any fault on my side with the defective mobile (manufacturing defect) purchased from Sony Center. I believe that you will understand my genuine problem and will resolve the issue favourably at the earliest. I furnish the details of my mobile as follows:

Purchased From: Sony Center, Vaibhav Enterprises, Himayath Nagar, Hyderabad.
Date of purchase / Model: Invoice No. 4541, dated[protected], Model: LT26IISL/WC
Service Centre: ACCEL Frontline Ltd., Above Canara Bank, SD Road, Secunderabad
Service Job Sheet Nos.: 1. Job No. W[protected]; 2. Job No. W[protected]

In view of the above, I request you to kindly see that I get replacement with a new mobile without further loss of time.

Yours sincerely,

B. Varun
Mobile: +91 [protected]
E-mail: balla.[protected]@gmail.com

What I want to register here is, how i got treated in Sony world, Chetpet, Chennai, India.

It was the worst experience ever.
There was a fellow, who is short and wearing prange t-shirt whos is one of the main guy in the showroom, who kept commenting about us when we were using the demo phone.
And he was totally misbehaving, like asking not do this, not do that, he didn't even answered my questions about the phone, all he was doing is insulting us with the looks and murmurings. Later when i enquire about the price suddenly another huge bodyguard kind of guy who is the other main guy in the showroom came in and literally shouted me in front of other ppl for asking if any discounts is possible.
And i got busted and started yelling back and the short guy without any concern that its a showroom, replied like the showroom is for sales not just live demo, blaa blaa .. And really i was there for purchase only. I gave back in nice words and left the place.

The live demo feature is for the customers to feel the product, nothing is going to cost the company than a best free add. Since there employers of Sony world Chetpet, didn't get commission or their store didn't do well, they are treating the customers without any respect.

In-fact i purchased a Sony ZR mobile in online, after this incident i hate to go to any store. But definitely next time when i was about to puechase any Sony product i will reconsider to not to because of their poor maintenance & customer service.

I will never enter Sony world again in my life & worries me this is how Sony treats his customers.

I request a proper action taken against the humiliation i encountered due the Sony world's employees.

I purchased sony tv 32" lcd no. KLV-32V 400A from vishakhapatnam. First vertical lines started coming and since yesterday I see swelling on the lower portion of the screen. I had purchased it for Rs 42,500/-. Sony people kindly help me

saibal sarkar...

To whom so ever it may concerning

Hi,
My name is Vinay Patni, a resident of New Delhi India purchased a laptop from Croma Store (Serial Number – [protected]) on 19th September 2012. I was happy to buy one of the most prestigious products as it belonged to Sony however sooner or later it came out as one of the most serious mistakes I committed as since the day I bought my laptop I am unable to feel the goodness of the product.
Initially, I had issues with the battery backup of my laptop as fully charged battery also gave a productivity of only 45 mins to an hour only wherein it should have been around more than 2 hours. I took the issue to the service centre wherein they kept my laptop for 4 days and said there is no issue as we have checked it completely. Please check now as battery wont be a issue anymore. I took it home and started using it however came across a new issue wherein my laptop was getting shutdown in middle of any work I was doing on it along with the same battery issue I had initially.

I took it again to the workshop and they said it might be the issue with the windows you are using so clear the data and give it to us so that we can check. I ask them not to format the D drive and keep the laptop and repair it for me but they denied.

After a day or two I thought I should consult a technician in my office so I brought the laptop to my office and gave it to the technician to check the issue, now believe you me the laptop was not even getting switched on which gave a real shock as I have hardly used this laptop and it is giving me so many troubles.
It is my humble request to pay attention in this regards as your service centre is not able to help me at all and I am not able to use my 35000 rs spent on my laptop.

Please assign a technician or replace the faulty part so that I can use the product as it is meant.

Looking forward to hear from you.

Thanks
Vinay Patni

It is just 2 years 6 Months back i buy sony lcd tv KLV-32BX300 from khosla electronics (Dalhoisie,Kolkata). But recently i found the my screen divided two part down portion is some greyish color and upper portion is normal and some portion of lcd became rough no transportation or accidental damage it is may be lcd panel had some manufacture defect as per sony service centre people after inspect.
I called up sony customer care he told me it is lcd panel manufacture fault need replacement that cost around 14000 (My TV cost was 33000).I ask him what is other option he told me take exchange offer from Sony. Then i ask what if same problem occurred again he told hopefully sony already resolved this problem.
Now my question is as a Sony loyal customer (my previous Sony TV still in working condition aged 18 years old and only two servicing done), what is sony main business aim now put customer into trap that buy lcd with high cost then after 2 years it is panel life is gone then again claim huge money to repair this.In that time no extended warranty support provision not present but I can do now one 33000 tv only last for 2 years 6 months.
I will request to all people please think again and again before buy sony tv because first sony tv costlier than its competitor, second it is life only 2 years 6 month after that again you have to pay almost half price to repair it and this cycle goes on lifetime.
According to manufacturers, a TV has a lifespan of approximately 40,000 to 60,000 hours (continuous use), representing between 4 and 10 years (active use). Of course, this remains theoretical.
My Watching time : 7000(700x10) only what is Sony explanation on this .
Why Sony try to fool us,I want my lcd should fixed with nominal cost as it was manufacturing defect.
Thanks,
Swarup Mukherjee
[protected]@yahoo.com
[protected]

Product: Sony Xperia Tablet Z
Cost: Rs. 42740
This tablet is supposed to be water resistant upto 1m for 30 min as the company claims. I tried to test it by dipping it in water. The water was very less and it was inside for less than 1 min. It turned off by itself so I took it out and tried to switch it on but I couldn't.
There are flaps at every opening to prevent the water from entering and indicators under every flap which turn red on coming in contact with water. These flaps were properly closed when I put it in water. When I took it out of the water, 1 indicator had turned red. The water must have entered through defective flaps.
When I took it to the service center they said that the warranty is void because of the water damage and I will have to pay 50% of the price for replacement. They don't want to believe me that the flaps were closed at that time and the water went in because the device is defective. They gave it back to me after 3-4 days without even trying to repair it. When I examined it, 1 more indicator was red and water was coming out of it. But I had given it to the service center after drying all the water. They must have checked it by putting it in water.
I contacted Sony care and they said the same thing that the warranty is not valid in this case. This is a manufacturing defect but they don't want to accept it.
I searched online and saw that many customers faced the same problems and Sony had either given them a replacement or full refund. I want the same for myself.

Sir,
i had some issues of backlit not turning off and mouse stucks AT ITS place for some with my VAIO.But now since i bought my laptop back from service centre at lucknow:Aditya Infosys .Backlit issue was solved but mouse stucks more frequently now and sometimes its button aren't working.They format my complete laptops alongwith all partition.I wasn't ASKED TO BACKUP MY DATA.NO INSTRUCTION WERE GIVEN THAT WHICH DRIVE DATA WAS TO BE BACKED UP.As of now i had lost all my data.I asked them to make partitions they talked rudely about this and started fighting and shouting.No jobsheet receipt received .I dont want to submit my laptop in that service centre again .Plz assist what should i do.

Sir i really regret that i purchased a laptop of sony
Being purchased a new laptop having a problem of OS
For which i have to run all d time to service center.
My laptop being purchased in 2/5/2013 sir i first had a
problem with a display and that was fixed sir after that
On regular basis my laptop is with ur service station only
N on last many occasion ur service station ppl didnt provide
Me with job sheet no.
When asked for a replacement ur ppl say sir its a software issue plz
Talk to microsoft for that.. Sony is nt responcible .
Sir ur service center ppl are using my laptop for past
2 months n also have nt provided me with job sheet no.
Sir i dnt trust them nw at all i wnt a replacement with my
Full warranty.
I purchased it for my use but it is mostly used bh ur service center ppl.
I have also registered a complain abt it with the sony team
Bt their was no reply all the time i have to call them n all.
My complain no is[protected] and 14956644...
I just want a fast n strick action n replacement of laptop with
Its full warranty....
I m also fileing the job sheet which the have provided me.




Pratik jain

Opposite Party:
1. Sony Mobile Communications India Pvt. Ltd.
A-31, 2nd floor,
Mohan Co-operative Industrial Estate, Mathura Road,
New Delhi – 110044

2. Sony Service Centre, No. 113
Platinum Mall, Station Road, Ghatkopar (East)
Mumbai (Maharashtra)

Complaint Description:

This is the third time I am posting complaint regarding my Sony Xperia J. Neither Sony nor Croma Retails store taking my complaint seriously. I am being made fool by both the parties. When I post a complaint against them they will call that day only and say that they are looking into the matter. After that neither croma nor sony entertain the problem. I visited croma retails store, R-City Mall, Ghatkopar(West), Mumbai once again and no one there is ready to take any responsibilty to help me with my problem.I am fed up the with services provided by both the parties. They just know how to sale their products. Customer satisfaction is not even their motto. It is just to say. I called Croma Customer Care also but they just wrote down the complaint and gave me the number but no further proceeding to the complaint.

The complaint description is as follows:

I bought a new Sony Xperia J handset from Croma Retail Stores, R-City Mall, Ghatkopar (West) Mumbai on 29th March, 2013. The IMEI number of my mobile is [protected]
From last 2 months I am facing performance issues and issue with mic with my mobile.I visited the authorized Sony Service Centre in Platinum mall, Ghatkopar (East), Mumbai. They did some repair but it was all in vain. The problem with my mobile persists as it is.
I reached their Customer Support Service but got a strange reply from their technical team that I have to keep my mobile like this till they release new build for the system software. The reference number to this Customer Support Service is 95001264.
The company claims that it is not their responsibility for any performance issues. But it should be their sole responsibility to make it work well and fine till it is in warranty.

On 13th July,2013 I again visited the service centre at above stated address on behlaf of the Mumbai region head(Sony Service Centre) Ashish Parekh and got my mobile back on 16th July, 2013. But still its not working. when I tried to reach the higher offcials through customer care they refused to link me with them on line and said service centre people will help you on this. When I contcated service centre they said we can't do anything and customer care execuitives can help u on this. There is no single stand of both the departments for same thing. Its becoming very difficult now and I am getting mentally harassed by both the parties.
The reference number to the customer care call made on 17th July, 2013 is [protected].

To
The Managing Director
Sony India Pvt Ltd.
Mobile – Division

Dear Sir,
This is to bring to your notice about the pathetic Quality of your Mobile product. I had recently brought Sony – Neo-L , ( details given below) , which started giving problem from 2nd day onwards. Initially thought that it was due to some software error , immediately sought help from on line. As directed the software was done , but my problem of Display flicker & hang still persisted.
As I was on tour & had no time , the same got delay in submitting the product at your Authorized service centre at Mumbai Central.( DIGI COMP solution) . Service centre personnel was shown the Nature of problem faced by me which was recorded in my friends mobile. Having assured that they would look into the same & would re-do the software & check , but till date no one has bothered to call up & update the status.
IT was when I personally called up yesterday ( 17th July ) got updated that the software part is done & the Mobile is functioning well. Being troubled by many hang-ups & flicker , I Lost many Business calls & I made it clear while submitting the Mobile that ,in no way I would take the piece back – I need replacement .
Today Customer pays a Premium to Own a Branded Product since it has become a symbol of STATUS. Having sparingly used if such Quality Product like – Sony gives trouble with in a Span of Just One Month ,customer tend to loose faith in your Brand .
Hope to get justice by way of Replacement of the product without any further delay ,failing which I have No other option ,but to seek re-dress legally.

Details of the Product
Model- MT25i
Serial No[protected]
IME no- [protected]
Job-sheet no - [protected]- ( dated 13th july -2013)


Warm Regards,

Bhimrao Sutar
Engineer - Camera Service.

Dear Sir,
I purchased Sony Xperia Z mobile on 1st April, 2013 from Vasundhara Mobile shop Indore. This mobile touch panel was suddenly broken in my trouser’s pocket without any injury and impact on 26th May, 2013.
Immediately after broken touch panel I contacted to Sony designated service center in Indore. They replied that this is physical damaged and repairing charges would be more than INR 20000 (more than 50% cost of mobile). This was quite surprising in view of high repairing cost (In other companies mobile touch repair costing are within 10% of total cost of mobile).
I contacted Sony customer care by phone and their designated email address several time. They asked service job sheet no. So I finally submitted mobile phone to Sony designated service center in Indore MP (Accel Frontline Ltd. Indore). Sony service center wanted advance deposit of INR 10000 before taking mobile phone. I deposited phone on 28th June 2013 with advance INR 10000 and informed Sony Mobile India Ltd. by their designated email address. My service job sheet no. is W[protected] and rupees 10000 advance receipt no. is AFL/13-14/501. Service center assured me that repaired phone will be delivered in two or three working days.
Since more than 20 days I haven’t received my phone. I asked several time to both service center and customer care. They have no idea about repair time. Yesterday I spoken to customer care and they replied that our service center in Indore have some issue with our account and not deposited the money hence your phone delivery may be after another fifteen days.
I am frustrated with the Sony mobile India and their franchise service center. First of all they claimed that their phone Xperia Z phone is durable and water and dust proof. How this phone touch panel is broken itself in trouser’s pocket? Is this phone having faulty or fragile touch panel? Why is costing of touch panel is so high almost 60% cost of mobile phone price. Why are not they mentioning the cost of repairing when consumer selects their product? Why the advance deposit of rupees 10000 required before the replacement of touch screen. Why they are not delivered the phone in time.
Kindly help on this matter.
Your cooperation is solicited.

Thanks

Manish kaushal

I HAVE LOST MY MOBILE HAND SET TWO YEARS BACK. The details of the phone are as follows and please arrange to deactivate the mobile phone

MODLE SONY ERICSSON W700I DATE OF PURCHASE 15-07-07 IMEI NUMBER [protected]

MY E MAIL ID [protected]@rediffmail.com

Opposite Party:
1. Sony Mobile Communications India Pvt. Ltd.
A-31, 2nd floor,
Mohan Co-operative Industrial Estate, Mathura Road,
New Delhi – 110044

2. Sony Service Centre, No. 113
Platinum Mall, Station Road, Ghatkopar (East)
Mumbai (Maharashtra)

Complaint Description:

This is in continuation with previous complaint whish is stated below:

I bought a new Sony Xperia J handset from Croma Retail Stores, R-City Mall, Ghatkopar (West) Mumbai on 29th March, 2013. The IMEI number of my mobile is [protected]
From last 2 months I am facing performance issues and issue with mic with my mobile.I visited the authorized Sony Service Centre in Platinum mall, Ghatkopar (East), Mumbai. They did some repair but it was all in vain. The problem with my mobile persists as it is.
I reached their Customer Support Service but got a strange reply from their technical team that I have to keep my mobile like this till they release new build for the system software. The reference number to this Customer Support Service is 95001264.
The company claims that it is not their responsibility for any performance issues. But it should be their sole responsibility to make it work well and fine till it is in warranty.

On 13th July,2013 I again visited the service centre at above stated address on behlaf of the Mumbai region head(Sony Service Centre) Ashish Parekh and got my mobile back on 16th July, 2013. But still its not working. when I tried to reach the higher offcials through customer care they refused to link me with them on line and said service centre people will help you on this. When I contcated service centre they said we can't do anything and customer care execuitives can help u on this. There is no single stand of both the departments for same thing. Its becoming very difficult now and I am getting mentally harassed by both the parties.
The reference number to the customer care call made on 17th July, 2013 is [protected].

I am Shyama and i purchased Sony Vaio laptop on 29th June 2012, Model no. is SVE15113ENB IN5 & serial no.7021207, on 27th June 2013 i went to Sony Authorized Service Center, Pradhan Tower , 5 Main Road, Jharkhand, Ranchi-834001. My laptop has very small(normal) hinch problem my job no. is J31118473 , which i thought because my laptop is in warranty period i make it corrected. But in the evening of the same day they call me and said that i have to pay Rs 5000.00(Five thousand Rupees) for the change. I said no, i don't want to change please give me my laptop. When he gave it to me i opened it before him , the one of the two clip was broken by him. When i said what u did . He started laughing and said while opening the system these things will happen.
He did not solved my problem within the warranty period but make it large. I had made a complaint to Sony care by E-mail on 15th July 2013 . But they did not taken necessary action .
Please resove my above problem as soon as possible and reply me.