Sony India Complaints & Reviews

sony world — best showroom

BEST SONY WORLD IN THE TOWN I HAD PURCHASE(VPC-EB24GN) SONY VAIO FRM AMBIENCE MALL THERE WAS SOME TECHNICAL PROBLEM IN THAT LAPTOP.BUT IS WAS A PLEASANT SURPRISE THAT MY LAPTOP WAS REPLASED WITHOUT ANY HASSEL I WAS DELIGHTED TO SEE THE EFFICENCY & AFTER SALE SERVICE OF THE STAFF AT SONY WORLD AMBIENCEMALL

Dear Vinay Patni,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Dear Vinay Patni,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,

Dear Vinay Patni,

Trust your complaint with croma has been resolved.

Sincerely,
Team Croma.

Sony has successfully change my LCD panel free of cost.and the picture quality never seen before.
Hats off to sony.
I suggest whenever i will buy TV it would be SONY.

Thanks,
Swarup

My new XperiaXZ is in service centre from last 8 days which I purchased on 14th March for Rs. 39, 200/-
1.camera heats while video recording within a minutes and shuts down.
2.Camera clarity is cheap like VGA camera. 3. Phone lags when starts Internet and all messages comes at one time.
4.Phone Restarts several times.
I got Defective mobile And service centre Manager says phone is ok.After few minutes he said it's Software issue and solved once software patch.They updated software and said in future you will not get any issue and returned me phone within 1 hour.On second day phone again started giving me problems.Then on 21St March I submitted phone is Sony service center now it's 8 days There is no call from Service centre regarding status update. it's manufacturing defect.but Sony has a Worst Service, I want my money Back.

Regards
Rohit Pisal
[protected]

vaio — service

my vaio laptop vgn series had a trouble.
when contacted service center in kukatpally gave an estimate of 11,500(app)
for dvd drive and speakers will it BE so MUCH COST

Dear Jacob Garg,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Dear Jacob Garg,

Hope our concerned team has acknowledged your complaint to your satisfaction.

Sincerely,
Team Croma

mobile — delay to repaired

I had taken sasmung handset having model no. GT-S5620DKAINS. Purchase date:- 13/05/2010. Its cercuit got failed and switch-off. Before 16 to 17 days I had given it to service center at BHUJ. till, now it is not solved. I am surprized that why this is becoming delay, reply on my e-mail ID and that is [protected]@yahoo.com. and mobile no. is [protected].

Sony Ericsson — loss of mobile phone

A mobile phone has been lost and the sim has been blocked.

Sony Ericsson — Loss of phone

Lost my phone with details:
Make: sony ericsson

Model: T290i

IMEI:[protected]

Mobile no(BSNL): [protected]

I just want to request for stoping phone as well as sim services as soon as possible.

IMEI : [protected]

Sir,

My sony ericsson mobile W 5801 is lost on 13.09.2009 at erode bus stand, tamilnadu, india.

imei no is[protected], kindly recover and inform through mail and my contact no is [protected].

Service — software not working properly

my software is not working properly i make seweral complaints to locol body mr. navin agrawal. Mr.Usman at allahabad, Mr.ravi at Lucknow and your Costomer care No [protected] and[protected] regarding my complaints. but they couldnot remove my problem My problem is that if I makle any type transection or any enquiry through my terminal Icul'nt make another transection or enquiry without logout my terminal.Icould not login again without delite my kookies and files from Intrnet Explorer regarding thees problem I contact to mr. Ravi at Lucknow but he do'nt give proper reply. And sins last two days he do'nt recive my phone calls so I requisting you to solve my Problems.
With thanks
Rakesh kumar srivastava
Agency Name Shooting_Point
contact no.[protected]
Allahabad

Sony — MOBILE NOT WORKING

Dear Concern,

We had purchased Sony Ericcssion Mobile (Model number W910i) on 15th june 2009 for Rs. 12, 800. Within one week phone is dead (not functioning), we had submitted the mobile to service centre at the below address.

SAP Mobile service center
Chandan mansion, Gokhale road, opp portugues church,
Dadar(W) 400028
Tel 24302805

They accepted that the peice is defective & a problem exist in its software, the piece was worked on by them for 3 days and handed over to me.
However in the very next day again the same problem accured; and again we had supmitted to the same service center.

They told us now there is a problem in motherboard, we will send it to our other service center and replace the mother board. For this process this will take minimum 15 days and maximum 20 days.

The details of my work order at the service center as following:-
Work Order No: SE309SAP10189 Date: 11th July

But there is no response from their side, whenever we go to the service center or call them they are informing us work is under process, then i called your customer care center and lodge the complaint regarding this on 31st july 2009. They promised me with in two days we will provide you the status.

Today i called up and asked about the status they are also saying the same it is under process.(already more than 20 days have passed since i first submitted the handset at the service center)

We had used the handset for one week only, within one week we faced the problem both in software as well as in hardware.

I request you to forward the same to your higher authority in your office and get them to resolve the issue on priority otherwise i have to take this matter to consumer court.

I am Appalled at the level of customers service provided by the service centers, request you immediate intervention in this matter.

We need the replacement of hand set.

Sony — customer care service

This is my duty to inform that I 'sanjay narang' purchased a Sony TV from preet vihar show room, invoice number-19016, model number- KLB221550A on 21.09.2010. The television is not working properly since a long time. The 1st complain was registered on 27.6.2011 where as the 2nd on 19.7.2011 but since now no customer care representative has come to check the television. The television is still in warranty period.
I hereby hope that soon a step will be taken for the same.

THANK YOU
sanjay narang
([protected])

Dear Jacob Garg,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Just a call from your side 2 days ago and no response still yet after saying we will call back you in few mins. Do I need to send a legal notice to you people to wake you up?? I am fed up of your service. Won't recommend anyone to buy sony phones ever.

My new Sony experia z having led notification light problem... It showing green light continues on even there is no message calls, mails ect... Please help me out, im irritate of this..

SONY VAIO LAPTOP — fan problem

dear sir,
we have purchased a sony vaio laptop from u.a.e. in november 2009.
presently when we work on laptop the fan makes noise too much
where is the authorised center to repair in gujarat please send us address of the authorised center,telephone no. and e-mail i.d of the same...

Dear Customer,

We sincerely apologize for the inconvenience caused to you. Kindly share the order details so that we can get this checked and let you know the updates ASAP.


Regards,
ShopClues Support

I have not received the product for related to order no. 5247511. i ordered it on 21st july and your courier partner DTDC is also not able to track this product even your customer care is also not responding. as a frustrating customer i might have to raise my voice for filing a RTI but before that i would like to hear from you why you are not delivering my product. i have already spend 75 rupees for tracking this product with DTDC guys and 50 rupees with shop clue customer care[protected] because waiting time was around 15 minutes. please look into the matter on priority bases.

I would suggest everybody not to purchase product from shopclues. In fact if i did not hear a response from shopclues i going to register a complaint of forgery for sure.

Nitin

I have not received the product for related to order no. 5247511. i ordered it on 21st july and your courier partner DTDC is also not able to track this product even your customer care is also not responding. as a frustrating customer i might have to raise my voice for filing a RTI but before that i would like to hear from you why you are not delivering my product. i have already spend 75 rupees for tracking this product with DTDC guys and 50 rupees with shop clue customer care[protected] because waiting time was around 15 minutes. please look into the matter on priority bases.

I would suggest everybody not to purchase product from shopclues. In fact if i did not hear a response from shopclues i going to register a complaint of forgery for sure.

Nitin

no body picks the phone[protected] there waiting time is just horrible and its waste of time and money if you dial this number.

Laptop — Replace the Laptop

Dated :[protected]

Respected Sir/Madam

I, Mrinmoy Ghosh purchase a Laptop ( HCL ) from Techno Park on 16th day of April, 2009, unfortunately 04-06-09 the said Laptop not work from the day. On that day informed to Techno Park and they assured me that, they send a engineer and slove that problem as soon as possible. Unfortunately they are not came as soon. One engineer came on 06-06-09 after several time I called and he is not slove the problems. On 08-06-09 I was gone at Techno Park 54, Stand Road, Kolkata-700 006 with my Lap Top. They are received and told me "We are send this Lap Top and this will back to you with in three to four days." After four days I called them, they are said that "Hard Disk is Destroyed, Company will change the Hard Disk then return to you." But this Laptop is dispute with in one and half month on warranty preiod and my all data is destroyed for that and if the company is change the Hard Disk, then why they are not change the Laptop.

So, request to Consumer Forum that, please see this matter and help me.

Thanking you,

Mrinmoy Ghosh
[protected]
[protected]
mrinmoyghosh.[protected]@rediffmail.com
[protected]@yahoo.com

SONY VAIO LAPTOP — motherboard problem two times in 2 months

im priyansh dhawan i have purchased a laptop from digital computersystem .within two months there is two times problem in the motherboard.we have repaired the motherboard two times from sony service center.but we want to replace the laptop.priyansh dhawan [protected]. 277/7 subhash nagar ggn.

last week, the left click hard button stopped working. I took it to my nearest "VAIO CARE SERVICE CENTRE"situated in KORAMANGALA in BANGALORE They told me the key is not working dude to dust on the board they did within 3 hours and i was very pleased by the service provided.
The same day when, i was working on my notebook, the right side (where the HDD is located) began to heat. All videos and games began to stuck and none of these things would work smoothly, even the system began to hang on small intervals. I thought it would be some kind of minor problem therefore i shut downed the laptop and decided to check it thoroughly the other day, i thought it is heating dude to its use for long hours. The next day i check it but the problem persisted. Therefore the next day i.e. on 24th of August i took it to the same service center. The checked and told me the windows and VAIO CARE drivers have not been updated for a long time. They told me to Update that and the problem will be resolved. I spent my 3 precious hours updating my Laptop drivers, when i should have been attending my college classes, but still the result was same. The service guy told me the windows must be formatted and reinstalled therefore i should take the backup of my data and bring it to then the next day. I told them i don't have a external drive to take the backup, they told that format the "C DRIVE" instead. I went back home defragmented the drives, ran the disk cleanup, formatted C: DRIVE but still the problem didn't go off. I went the next day and told them that something has been damaged the day the left hard key was serviced and its a Hard disk damage issue, but they seem to pay no attention to my complaint. they told that take the backup of entire data and the laptop will be restored. I had already told i don't have an external HDD to take the backup, they told that leave ur lapot for the day and we will try to take the backup. But the other day i called them to get an update on the job and they said that the backup is around 200 GB (WHICH WAS ONLY 70 GB) and they can't take the backup. I somehow borrowed an HDD from my friend and ran to the service center and sat there for another 3 hours taking the backup. It took time because of the HDD issue the transfer process was too slow. They took the laptop and told me that they will contact me as soon as the laptop is ready. From Sunday the 26th Aug. till now nobody has updated me on the status. I have been repeatedly calling the guy who is handling my job, but he doesn't pickup my call. I have tried to call from a different no. too and he gives stupid excuses of being to a relative's house and he is not present at the service center. The workers at the service center have failed to provide me any update and they always tell that they will get back to me A.S.A.P. I am on a tight study schedule and can't take a leave from my college therefore i am not able visit the service center.

The problems my laptop has faced and there solutions as per the service center:

1. Problem: A faulty left click button.
Solution: Dust over the board cleaned

2. Problem: Problem in Videos and Games
Solution: Drivers Update required

3. Problem: Solution to the 2nd problem failed
Solution: Windows uninstall and Restore the PC

4. Problem: HDD drive Faulty
Solution: Slow format of the entire HDD and keen observation upon its restore which lasted for the next 2 days.
The agent told me that my motherboard has been changed and laptop is ready. I was surprised as they didn't even show me the seal packed motherboard, i don't even know whether they have changed it or not . I don't know what is the problem why can't they change my laptop its only 4 months old. I have left my laptop
there itself

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

the complaint has been resolved .. it took a week but now my laptop is working fine.. i am pretty satisfied with the service of sony.. thanx

Solve my prblm as soon as possible...

Sony Ericsson — sim acceptance

my sony ericcson phone k550i is not acepting the replacement sim that i got from the bsnl office. i tried changing the sim twice because of this problem. nokia accepts the sim. sony does accept all other bsnal sim other than the replacemnt one.

Sony Ericsson — lost

DEAR VODAFONE,
MY MOBILE NO IS [protected],
IT GOT LOST TODAY, AND I NEED SOME BLOCKING OF INFORMATIONS IN IT IMMEDIATELY AS IT CONTAIN PHONE NO OF SOME IMPORTANT PEOPLES OF CHENNAI,PLS MAKE IT FAST AND HELP ME TRACE MY MOBILE!!!

please find my mobile as soon as possible

my mobile phone stolen date is[protected] at night 11:30 pm.its colour is silver sine.