Sony India Complaints & Reviews

Sony — no concern

i sent the following mail to Sony and they responded back with the immediate next mail as below. i just want to know if they really cant block the phone or they are just trying to reduce their work but telling they cant.

Hi ,
i have tried calling the customer care numbers[protected],[protected] and there is no response, i have lost my phone and my IMEI number is [protected] and the shop in which i got it is (#243/A2,10 c main, 1 N Block, rajajinagar , Bengaluru-50010, ph no[protected], which fail to help me regarding the same. i would kindly expect you to mail me back, since i want to block the phone, which would help me track my phone. I have logged a complaint with the police also, kindly revert ASAP, else i would log a complaint in www.consumercomplaints.in.


Dear Sangeetha,

Thank you for contacting Sony Ericsson Contact Center.

With reference to your mail, we understand that you have lost your handset and we understand that you are looking forward to deactivate or trace your phone with the help of IMEI number.We regret to inform you that it would not possible to trace or block the handset.

Best Regards,
Hanu
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL

Sony — NO SERVICE, NO RESPONSE

Dear sir/Madam

I purchase a new sony music system on 01-Jul-11. But from the first day it’s display function is not working properly.
After a no. of complain one person visited and replied that we will give solution in 1-2 days.
After 14 days they are neither giving solution nor any action is taken to correct it.
The product is sold with 1 year on site warranty. I selected sony assuming that quality will be good.
Each time I call sony customer care they reply that your complain is registered and tomorrow they will revert.
Please help me, I will be really thankful to you.

SONY COMPLAIN NO. 7780227
Model No SONY HI FI MHC-GZR5D music system
Regards
Ravikant Gupta
Mob No. [protected]

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for this concern.

Request you to follow the guidelines shared by our team, so that your concerns can be resolved at the earliest. For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

No resolution received till now 31/05. 2 Months 15 Days and counting. Your behavior forcing me to file consumer case against your company.

What you guys doing up there?? Worst company I have ever had deal with. Do you guys know why Samsung acquired 35% of mobile market share? Their Customer service is just awesome, mobile gets repaired for any problem under 7 days at any circumstances and their customer care the most polite of all. and your customer care worst service, worst behavior and attitude and lots of fake promises. no return call, everytime i had to call them for inquiry.

Dear Arnab,

Hi, i am Priya from Future Group. I have taken a note of your concern and have escalated it to the concerned team. They will get back to you soon.

Regards,
Priya.
Future Group Care.

Dear Arnab,

Hi, I hope that your issue has been resolved to your full satisfaction as the display Panel has been replaced. In case of any further assistance, kindly let me know. I will be glad to assist you.

Regards,
Priya.
Future Group Care.

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for this concern. Hope your concern has been resolved now.

For more assistance on these concerns, please get in touch with us at our direct toll-free helpline[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony VAIO — Theft.

hello Sir,
i lost my sony vaio laptop on 10 oct,2010..
till now i m unable to get it back...
Sir i already complained in the service center..
can you help me to trace my laptop...
plz reply back to this note..

thank you..
Ravi.

Dear Sir,

Regret the inconvenience caused. We will surely look into your concerns. Please share your complaint no. with us here. Else share your contact no. or email Id with us here.

For more assistance on these concerns, please get in touch with us at our direct toll-free helpline[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony Ericsson — Handset Repair

I purchased W20 model in the month of July but after 1 month its Flap connector is giving me prolem, whenever i open the flap the screen flickers, it is working fine if i dont open the flap. I went to authorised service centere, last 1 month they are saying that part is not available. its been 1 month my phone is with them only.

xperia mini x10 — bad service from service centre

I bought the handset sony xperia mini x10 8 months back within
One month it develop scratch on it later on the whole screen got scratched
I showed it to the service centre at borivali Mumbai they told me it won't be covered in warranty and it would be charged around 1150 rs. I accepted it asked him to repair it but answer was they don't have part it will take some time but now after 1 1/2 month later they are telling me that the part would cost me around 4250 rs only for front panel which they say was damaged due to heat.
I m really not happy with the product and the service given by the authorised service centre of sony erricsion for charging me excess amount

sony ericsson xperia x10 mini — weird symptoms....

Hi all,
This is Nikhil, so called proud owner of SONY ericsson Xperia Mini phone, which was purchased from Puntambekar's Sony showroom,Aundh Pune on 4th Jan 2011.

it was hardly 6 months and the phone started showing wierd symptoms viz:

1: restarts automatically while on call.
2: speed and performance has been terrible, takes ages to respond,
3: restarts multiple (3-4) times consecutively.
4: takes ageas to select a network.
5: phone was not restarting even after plugging the power supply on.

the phone was never drenched in water, never overcharged, neither it ever slipped out from my hand and hit the ground.

reason iam writing this is because i also own a SONY ericsson M600i which i have been using since 8 Years and i have never ever faced any issue with this phone. this is what prompted me to go for another sony phone.

So i went to an authorised service center at Shivajinagar Pune.

As my phone is till in warranty period, the service center guys took 5 days, and then they returned the phone saying that there is no issues with the phone, we just upgarded the android versionand a few softwares.

i checked the phone it was restarting, and when i informed the guy who repaired it, he said there is no issues with the phone, chnage ur sim card, as many a times due to sim card this happens. Hard to digest but thats how he explained.

i had an arguement with him... all in vain. i felt like checking it for few more days as the phone was now switched ON which was not the case when i gave it for servicing.

the perfomance of the phone has degraded even more, and this is the worst type of service i have ever experienced in my life and that too with a brand name SONY.

i dont think so i would ever suggest any one to go for sony phones....

Sony Ericsson — Phone not getting repaired

Hi Sir/Ma'am,

I bought a Sony Ericsson phone 6 months back and the phone is under warranty, I faced some issue in it's touch pad and they asked me to submit the phone to the Sony Service Centre and committed me that the phone will be repaired within 10 days. but after 14 days the phone was not repaired and they told me in next 3 days the phone will be repaired and returned to me, but today after 22 days also my phone has not got repaired and they are telling me they can only update me till evening when the phone gets repaired. They are still not sure that they can return me my phone today.

I am extremely disappointed by there service and in last few days I had spent almost 500 Rs sending SMS & calls, which I used to do using application on my Smart phone. I was using that phone for my official work mails too, which I am unable to do now and need to give a call to my colleagues for any official updates.

I have called the customer care almost 10 times to get the updates in last 7 days and every time i got same reply that they have taken this as a high priority, but nothing has been done yet to repaire my phone except just wordings.

And this also effected my personal life also, that i can't mention here.

Please i am requesting you to take some action against Sony Ericsson so that others can't face this type of problems.

My Phone is Sony Ericsson Neo-V and the complaint Number I raised in Sony is 93360357. I had talked with Tilak, Madhav, Bharat, Rahul (Floor Manager)

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for this concern. Hope all your concerns are resolved soon.

For more assistance on this issue, you can call us at our official direct toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. Which service center is looking into your concerns? Please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For more assistance on these concerns, please get in touch with us at our direct toll-free helpline[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

My No is [protected]

Dear Sir,

Regret the inconvenience caused. Have you reported this concern to our service team? If yes, then please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For more assistance on these concerns, please get in touch with us at our direct toll-free helpline[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For more assistance, you can call us at[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony — lcd not working properly

SIR ,


I PURCHASE SONY LCD KLV32BX300 ON DATED 21/02/2010. BUT MY LCD IS NOT WORKING PROPERLY I ALREADY NOTE COMPLAIN IN SONY CUSTOMER CEAR THEY GIVE ME THREE AND FOUR TIME COMPLAIN NO. (5801079 / 5863684 / 5917338 )I ALREADY CHECK SONY EXCUTIVE HE SAYS NO PARTS AVILABILE SO PLZ REPLACE EARLY MY LCD.
AND NO RESPONCE GIVE .

THANK YOU . I M WAITNG FOR UR REPLAY MY NO. IS :- 0 [protected]. / [protected].

ADD:- 10/212 NIZAMIBASTI MAIN ROAD TUNDLA FIROZABAD U.P INDIA

Sony Electronics — LCD remote not working properly

I purchased a Sony LCD 32" from Sony World - Cross River Mall, Shahdara on 23rd of January 2009 whose remote is not working properly since then. We made so many complaints to the company in return of which company engineer use to come and by giving excuses never replaced the remote. Now that warranty is over they ask us to purchase new remote.
This is not expected from such a big enterprise.
We do not want to pay for the manufacturing defect of the Remote. It should be replaced free of cost.

The channel swapping button is not working properly.

Kindly do the needful

Aditya Jain
[protected]

Chat support for Sony:

2:57 AM Connecting...
2:57 AM Connected. A support representative will be with you shortly.
2:58 AM Support session established with Zak - (C4PI).
2:58 AM Zak - (C4PI):
Hi. Welcome to Sony Online Support. I’m Zak.
2:58 AM Customer:
yes wait do not disconnect the chat
2:59 AM Customer:
tell branden that i have given a DSAT to him
2:59 AM Customer:
Any ways, please help me with your corporate email for higher escalations
3:00 AM Zak - (C4PI):
Did you chat with us before?
3:00 AM Customer:
yes
3:00 AM Customer:
so what
3:01 AM Zak - (C4PI):
Please wait while I review the previous chat transcript.
3:01 AM Zak - (C4PI):
Thanks for waiting.
3:02 AM Customer:
You will not find any thing as Branden disconnected the chat without understanding my question
3:02 AM Zak - (C4PI):
I'm sorry; there is nothing in that chat.
3:02 AM Customer:
Can you quickly answer my question?
3:03 AM Zak - (C4PI):
I'll provide the information to you.
3:03 AM Zak - (C4PI):
Please let me know the exact issue with the TV.
3:03 AM Customer:
Ok
3:03 AM Customer:
Read this than:
3:03 AM Customer:
I have purchased a Sony Bravia EX32 LED television in January 2013 from Mittal Agencies, Uttam Nagar. I thought everything would be fine as it is Sony. In early march i came to know that touch panels on television are not working. I called Sony Customer service in March and they said they will send some one to check with in 48 hrs. Some one called me after 4 day and I missed the call. Again I called Sony customer service on Wednesday, they gave me a new complaint number and said one one will come with in 48 hrs that on Friday. No one called me till Friday. Found a voice on next Tuesday. I called that person he replied I was on leave on Friday. Again I have to call customer service. I called customer service and asked for the supervisor on 3rd April. I spoke with "Manmeet" and she said this time it will be taken care of with in next 48hrs. I got a call from Area sales manager saying some one will visit tomorrow.
Finally a person came to check the television and found that touch is not working at all and need to be replaced. I also got call from Area sales manager "Vineet" he said it will be done in two days, if not I can call him up. He took my signature on couple of forms and told me again some one will come with this form and pick the television for two days to the nearest service center. No one has called me and no one came till date. I tried calling ""Vineet" on Tuesday(23th April 2013), number was switched off at 10:15AM, again I called on Wednesday(24th April 2013) some one picked up the call and she said she can't give the number of "Mr. Vineet" and she has to ask him first and give me a call back after 30 minutes. No surprise, she never called me back. I called customer service again and surprisingly they said they will register my complaint again. Agent who picked up the call, denied to give the call to Supervisor, she promised a call back from "Manmeet" but guess what? I didn't received any call!

I am pissed off and very frustrated with the worst customer service I have ever seen in my life. I thought I should share this feedback on web so that people think twice before purchasing anything from Sony. Brand is good but customer services and serving part is the world's worst.

We should never purchase any Sony product, go for LG and Samsung as they will provide on-site warranty and excellent customer service. After all you paid a huge amount to get this television which Sony doesn't understand. Sony is unprofessional, insensitive and doesn't know how to deal with their customer to bond a good relationship.
3:04 AM Customer:
Take your time to go though the issue man
3:07 AM Zak - (C4PI):
Thanks for the detailed information.
3:07 AM Zak - (C4PI):
I'm sorry for the inconvenience that you're having.
3:07 AM Customer:
Now Can I have email for your corporate headquaters.
3:08 AM Customer:
No, it's Ok you should not be sorry for that
3:08 AM Customer:
Please provide me the email address as I can't find it online.
3:08 AM Zak - (C4PI):
Sure, I'll provide the information to you.
3:08 AM Zak - (C4PI):
Please let me know the number to which you've contacted to initiate service for the TV.
3:10 AM Customer:
NO No..why you are probing this, I told you about my problem.
3:10 AM Customer:
Just i want to get the email
3:10 AM Customer:
Or give this chat to your sup
3:10 AM Customer:
If you can't help
3:12 AM Customer:
r u there?
3:12 AM Zak - (C4PI):
Yes, I'm here with you.
3:13 AM Customer:
Why u r taking so much time in just giving a simple email address
3:13 AM Zak - (C4PI):
Unfortunately, the Supervisor is not available now.
3:13 AM Zak - (C4PI):
I'm sorry; it is not possible to initiate service for the TV from us as the TV is under warranty.
3:13 AM Customer:
as usual, as i called your voice support and you guys are very unprofessional.
3:13 AM Customer:
What I can expect from you
3:14 AM Customer:
So Do i need to wait until it get out of warranty?
3:14 AM Customer:
Listen stop argumenting with me and give me the email
3:14 AM Customer:
Or do i need to go to the consumer court
3:15 AM Customer:
I have initiated your advertisement, look here: http://www.consumercomplaints.in/complaints/sony-electronics-defective-product-s...⇄
3:16 AM Customer:
Help me with email for your corporate headquarters so that my message can be delivered at right place.
3:16 AM Customer:
R u understanding what I am asking?
3:16 AM Zak - (C4PI):
Yes, I understand.
3:16 AM Customer:
Than why u r wasting my time.
3:17 AM Customer:
Tell me r u helping me or not?
3:17 AM Customer:
r u there to help the customer or waste their time?
3:18 AM Zak - (C4PI):
I'll provide the information.
3:18 AM Customer:
than do it man
3:19 AM Customer:
Can you send me a snip of this chat so that I can publish it onlie to show how much time you guys take to provide email address?
3:19 AM Customer:
Any ways help me with your corporate headquarters email or get lost.
3:20 AM Zak - (C4PI):
In that case, I suggest that you please contact our Customer relations team in order to get the complete information in this regard.
3:20 AM Zak - (C4PI):
Based on the information you have provided, it seems that you are located in the US. Is that correct?
3:20 AM Customer:
u r pissing me off
3:20 AM Customer:
I have send you the complete address Zak
3:20 AM Customer:
I am in India.
3:21 AM Customer:
also it doesn't matter where i am located, I am looking for the corporate email which is global. Don't teach me what to do, I am GM, PR, Capegemini.
3:23 AM Zak - (C4PI):
I understand.
3:23 AM Customer:
Where r u located Zak?
3:23 AM Customer:
No you don't
3:23 AM Zak - (C4PI):
I work for the Sony Customer Service Center. My Team is based in Bangalore, India.
3:23 AM Zak - (C4PI):
I undertand that you've purchased the TV in India. Is that correct?
3:23 AM Customer:
You r not supposed to do business like this
3:24 AM Customer:
And you r not helping a Indian Customer.
3:24 AM Customer:
u r not helping me at all
3:24 AM Customer:
u r not giving me ur supervisor
3:24 AM Customer:
u r not giving me any steps using which we can fix the issue
3:24 AM Customer:
Do you think u r justifying ur job?
3:25 AM Zak - (C4PI):
Unfortunately, the Supervisor is not available.
3:25 AM Zak - (C4PI):
I understand that you've purchased the TV in India. Is that correct?
3:25 AM Customer:
Leave your sup
3:25 AM Customer:
Correct, So what
3:25 AM Customer:
How many times i have to say the same thing
3:25 AM Zak - (C4PI):
We are the Technical chat support team for the products sold and purchased in the US and Canada only.
3:26 AM Zak - (C4PI):
I suggest that you contact our India support team to get the relevant information in this regard.
3:26 AM Zak - (C4PI):
I'll forward a link to a page where you can contact our India team.
3:26 AM Zak - (C4PI) has sent a link: http://www.sony.net/SonyInfo/Support/
3:26 AM Zak - (C4PI):
Are you able to view the page?
3:26 AM Customer:
I will give you a better link for direct support page:
3:27 AM Customer:
https://s01.esupport.sony.com/US/p/contact-email.pl?
3:27 AM Customer:
Are you providing me email for your corporate office? As I am not asking for any technical support from you.
3:28 AM Customer:
Just say No and I will close this chat
3:28 AM Customer:
I do not want to waste my time with robot anymore
3:28 AM Zak - (C4PI):
I'm sorry; unfortunately, we don't have the email of corporate office.
3:29 AM Customer:
Thank you for wasting my time.
3:29 AM Customer:
God bless American and Canadian customer as you are supporting them.
3:29 AM Zak - (C4PI):
I suggest that you contact India support team to get the information.
3:30 AM Customer:
Good luck buddy and don't come to capegemini, we do not hire stupids.

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for this concern. Hope all your concerns have been addressed now.

For more assistance, you can call us at our official direct toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For more assistance, you can call us at[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. From which Sony retail store have you bought this TV? Have you reported this concern to our service team? If yes, then please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For more assistance on these concerns, please get in touch with us at our direct toll-free helpline[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. Our team is trying to call you at the given contact no. for assistance on these concerns. However, there has no response been from your side. Request you to get in touch with us at our direct toll-free helpline[protected] or write to us at sonyindia.[protected]@ap.sony.com Our service team shall be glad to assist you from there on.

Regards,
Sony India Team

I am facing somewhat the same problem with Sony. I do not own a Xperia but friends do complain about the same. Laptop wise the looks are amazing but the performance.. well.. please do let me know if you find an alternative.

Dear Sir,

Regret the inconvenience caused. Have you reported this concern to our service team? If yes, then please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For more assistance on these concerns, please get in touch with us at our toll-free helpline[protected].

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For more assistance on these concerns, please get in touch with us at our toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

SONY/LCD TV — Repair of lcd tv

one lcd tv make Sony model no- KLV-32W400A ME6 Purses from sony world GUWAHATI Now presently not working please arrange do the needfull

Add.Office of the GM/CON N.R.RLY MALIGAON GUWAHATI-781011

Hi,

The Sony Bravia LCD TV which I brought two years back gets some problems after one month o[censored]se. Further to my request the technician came from Thiruvalla service centre, he said the power supply (KLV32S310A) of the above TV got damaged and which is not available in Kerala, he advice me to exchange the TV itself.
Is there any chance get this TV repaired rather than exchanging?
We were trying to use Sony products maximum but I am confused now.

Please advice me on the above subject.
nibu
[protected]@hotmail.com

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Else share your contact no. with us here.

For more assistance on these concerns, please get in touch with us at our toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear sir
My name is Abhishek Pathak.I have given my phone Xperia Sola on 16th March to the Sony service centre name "Technocare Solutions Lajpat nagar" and they are still not returning the phone.. I kept on calling so many times and they always ask me to wait for a few more days and that it would be done.. then on 13th April they told me that the part of the phone to be replaced is not available and that they are giving me Xperia P..and to wait for 10 days more.. i kept on waiting and today I called them up and they are still telling me that the phone is on the way

I don't know if the company is trying to fool me or not

i really need help

I have lost all my trust in the company

Sony / Sony xperia j — phone not proper work

Dear sir . I have new mobile purchase just 7 days left.. But now many problems create .. So wht. Can I do sir. And sir yesterday I saw one part of mobile is damaged... Plzz help me sir

Please tell me the procedure to file case in consumer court.
Ashish kumar
[protected]

Hi Ashish,

I am also suffering from this, my phone is getting hanged during call or any application is running.
I also want to replace this with new one.

Please let me know the process, if you applied?

Thanks,
Ashish Singh
[protected]

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for these concerns. Hope your concerns are resolved soon.
For more communication on these concerns, please call us at our toll-free helpline[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Honorable sirs, i have got a sony xperia j last months. but it's touch pad is not working properly. it works randomly. after flashing and updating my phone don't get any benefit. please tell me what can i do for it?