Sony India Complaints & Reviews

I m still facing problems in my Xperia Tipo handset. I have complained many times, almost 10-12 and visited your Care Center, but still i m facing problems. I purchased my phone in November 2012. You can confirm it by looking at the records in customer care / on your server. And my phone is still in warranty, and what will happen after warranty is over and if i still face same problems after then , them i have to pay for that. This is first time i have faced a lots of problems in a this handset. Some problems are as under:-

1. On receiving message , the typing screen automatically comes up.

2. Phone hanging .

3. My Photo album is automatically showing same wallpaper 2 times.

4. Phone slows down all time.

5. Apps take too much time in opening and closing like facebook , what's app etc.

6. Speaker is not working correctly after repair.

Service centre have changed it's mother board, and screen but still i am facing same problems all the time. This appears to be a manufacturing defect. I am on job right now, so it's very difficult for me to go to service centre all again for same problems. So, I request you to help in replacing this handset.

IMEI NO. - [protected]
Phone no. - [protected]

Jitin Rawat

sir, i bought my sony vaio laptop on 5-5-2012 @Rs 45000 . then after 5 months there was a problem in my speakers they are not working correctly there was a disturbing sound in speakers . then i go to sony authorized service centre in karnal on[protected] .then they told me that we change the speaker but in reality then don`t change the speakers . then my b.tec exam are started .so i cant run my laptop even i don`t touch this .when i free from exam after one and a half month i run my laptop but there was a same problem in it . the speakers are not work correctly .they give the same disturbing sound . then i go to service center in karnal again on 29-6-13 . they told me that there was a problem in speakers or you want to change the speakers which cost is Rs 3500. so sir it means they don`t change the speakers in first complaint .so i requested you to please change my speakers without any cost as per warranty., otherwise i go to the consumer court .

Sir,

I purchased my Sony Ericsson R800i in June 2011. In Feb 2013 its touch stopped working. I went to the service station and they said that there was a problem in touch strip of the phone an it would cost Rs. 4600 to replace it. I gave them my phone for replacement. When I went to get my phone back, there was a problem in calling, so I gave them my phone back for repairing the call problem. Then the service center people said that due to the replacement of the touch strip, there has been a problem in the motherboard of the phone. They then told me that they would repair it for free.

By Mid-March I got my phone back after the repairs of motherboard. It was working fine at that time. Then after one month again touchscreen stopped working.

On 10 April 2013, I went to the service center and they said that there was a problem in the motherboard again. I told them that they might have replaced the original motherboard with a faulty one so now they will again have to do the repairs.

It has been almost 2 months and I haven't got my phone repaired.
I've been to the service station 4-5 times and always they say that it'll take 3-4 more.

Then I had contacted Sony about my problem on June 10. They replied that they will call me within 48 hours. Its July 03 now and I haven't received any call from Sony yet.

What should I do now???

I purchased a Sony Xperia Z out of love for the device and procured it on a credit card. To my bad luck the phone fell down 3 ft from my hand and fell on the footpath and has cracks on the back panel. The very next day i visited the Sony Mobile Service Centre (Sonnet) in indiranagar and after a week of follow up they told me i need to pay 50% of the phone cost to get it repaired.

I asked them to issue the same in written or via email which they refused. I have gone through the terms and conditions and nowhere has it been informed that there is no part replacement and only a phone to phone replacement. It was neither informed while purchasing the same.

Image i have to pay 50% of the phone cost to get the back panel replaced wherein the phone is fully functional.

Regards,
Abhishek

sir
I have brought sony TV before 7 years which has been imported but the model is also available in india and it got some problems before 2 years and at that time I have repaired it from nearest private service centre it cannot fix at all after that I have sent it to the authorised service centre and the told that we need to give the tv there and they want to oder the spare but it is not sure the availability of that ting if it is available they can fix and they ask me for 6 months to 1 year at this situation what will I do

I have purchased sony xperia z phone before 15 days , today i was charging my phone when the phone is charged i remove charger then the charging jack also come out with charger and its break.
I am going to sony service center he told me your phone is not repaird there is only one solution is replaced 19000 rs and the phone costing is 37000 so what can i do.

I have purchased Sony Xperia ZL C- 6502 on 24-3-13. There was a problem of mic in my phone. I gave my phone at Avani Electronics (Authorised Service center) Gandhidham on 18th of june 2013. I was informed that they will service and would inform us. When I did follow up they informed me that they will change the mic so would take time but when I went to collect my phone on 28th of june, they handed over my phone saying that there was no major problem and they didn't change the mic, just serviced it. Fine, things went well, phone started well.
But recently other problem started. Now my front camera (12 MP) is having some issue. When I am starting it, its showing around 8-9 black small dots in camera and photos taken by main camera. I called toll free Sony xperia care and tried to understand the problem and tried to understand the history of my phone service as I never had a problem in main camera before the service station visit. I spoke to xperia care executive and came to know that during the service at Gandhidham sony center, 2 more parts were changed that were front camera (2.2 mp) and camera switch. Surprised. I had never complained about this. We were never informed about these 2 parts in written and oral when we went to recollect the phone. When I spoke to Gandhidham service station, they said that they changed these parts because they felt that parts were also not upto the mark so they changed it. I am surprised because they changed those parts which were working good and just serviced mic which was supposed to be replaced which was having problem in both incoming and outgoing calls.
In addition to that when I went to collect my phone, they handed over some other phone instead of my phone.
It looks like having worst experience from sony authorised service center. Service is not upto the mark.
I understand the value of Sony brand as I am one of the biggest Sony fan, have used sony mobiles in the past and currently having Vaio as well. But after this experience, I feels that Sony is not bothered for quality product and efficient service.
Already my phone has visited one time during the first 3 months of purchase and even problem is not solved but multiplied.
I have purchased this phone with my harden money to have a nice high end tech. android phone costing 35k (upgraded from live with Walkman) but looks like I have wasted my money on a defective phone. I am looking for the replacement of my phone instead of going all the time to service center and changing parts here and there. Looking for the quick conclusion.

IMIE No:[protected]
SOny Xperia toll free ticket No: [protected]
Email: [protected]@gmail.com
Mobile: +91-[protected]

Respected Sir /Madam,

I purchased a Sony Xperia SP on 11th june 2013 costing 25,100 INR. On the 18th June i found the handset lcd faulty and reported to Aditya Infosolutions which is a sony authorized service centre and they told me that its a manufacturing defect in the phone and will replace my handset and provided me with a D.O.A letter. I got a replacement handset on the 20th June which also had the same problem as the previous one.
Now they're telling me that they cannot replace the handset as it is not a defect. Whereas they have mentioned on my jobsheet that it is a fault.
Till date they have kept me waiting. I am a student and they have made me run so many times to the service centre and so many calls i've made to the service centre but no answers. I just want them to refund my money and compensate for the losses occured to me and the mental harrasement.


Regards,
Nimish Mishra

sir/maam,

Subject: damaged product received ( Sony MDR-Q140 Headphones )

This is to inform you that i had purchased a Sony MDR-Q140 Headphones on 23 May 2013, 09:05 PM from SHOPCLUSE (onlineshop) . i made a complaint against the product that the product i received is fully damaged ,when i received the product itself i mailed against the damaged product to the customer support of SHOPCLUSE company. they told me that they will refund the product price as shopcluse bucks into my account , and donot want to return the product as the product is not good for any thing and now its around a month passed away i dnt received the refund. if i mail to the support they will only tell we will respond u soon. Kindly look into this matter seriously and revert with a positive and early reply.Detail is provided u below:

Reorder this orderPrint Order DetailsPrint Return Shipping Label

Order Details

Order Number 3742403

Order Date Return Complete 23 May 2013, 09:05 PM

Status

Products information

Product Selling Price Quantity Subtotal
Black Sony MDR-Q140 Headphones
Code: 199820
Price in Clues Bucks: 244
Rs.599 1 Rs.599

Payment method: CCAvenue - NetBanking (Net Banking)
Coupon Code : SCPH44
Customer notes: - Subtotal : Rs.599 (-)Order Discount : Rs.355 Price after Discount : Rs.244 Shipping Cost : Rs.24 Total : Rs.268
On Order Completion, You Will Earn Clues Bucks: 5

Sir, all the products like mobiles, two of them of sony get useless , after that my LCD TV , Just after the warranty expires after one year lcd get faulty and the repair charges are too high. Sony company is a cheater company firstly they sell their products at so high cost as it is a sony company and after that the product get faulty just after the warranty period expires because they know their products very well. They know which product gets fault in how much time after its been used and thats the warranty period only. After that their product service charge is also very high as it is a sony company you know that well. Its a tricky company as they earn from both the ends. Firstly from product sale and secondly when it got faulty and it is also dead sure that the product will get faults wheather its a LCd or a mobile or other sony products. I am fed up with this sony company. Its not fair to make such a product which gets faulty just after the warranty expires.

Rajiv Deswal
[protected]
Sony LCD TV -- KLV-32CX320 IN5
Purchase Date : Feb 2012
Get Faults: its mother board get corrupted and its not repairable because they do not repair they just change it for their earning .
Plz Help if you people can ? Please Our Hard work income is not to be spoiled just for cheaters.

Hi,

I have Sony Neo L handset and it wasn't working properly from the day one I purchased that . Fortunately all small software bugs I managed to solve . In mid of May 2013 camera was not working properly so I submitted my mobile in service center which is AARADHYA ENTERPRISES at Pune Mobile no: [protected] and I got to know that there was problem at lens so I got replacement of the lens. After 14-15 days suddenly mobile switched off and was not able to switch on, agaib I went to the service center, I got to know that there is problem in Motherboard of device which is the core part of any device so I requested for the replacement of the handset as the mobile got failed device in one month. I submitted my device on 17th June and it's 27th June and not a single update from there side. When I called them everytime they say that my issue will be resolved soon. The service am getting form the company is I will say worst service I ever seen. Please note down my complaint.

Thanks & Regards,
Ajinkya Ambulkar

Gud morning Sir,

I have purchased a sony Xperia Miro hand set in Dec 2012 with one year warranty. Due to some technical problem, it was not working properly. I have submitted it to Sony service centre on dated 12.06.2013 in Jnakapuri New Delhi.

They are neither replacing the mobile nor repairing. When i call them, they ask to extend the time for one week or 10 days. They have already taken 15 days time.
After a long time followup, they told me to give another model set but dont have updated or latest features. I ask to give my same mobile. Them they are denying to give mobile and again asking 10 days days time for repair of old mobile.

Due to delay in process of Sony company, I am suffering a big problems.

Service Centre - Sony Service Point, Janakpuri New Delhi.
Ticket No. - [protected]
Mob. - [protected]/ [protected]


Kindly do need full.

Regards
Chandra Shekhar

Dear Sir/ Madam,
I have purchased Sony’s current flagship the Xperia Z on its launch date in India itself.
I bought this phone because it was the only superdroid available with water resistant feature which I thought would be a very handy feature until my phone got dead because of it.

When I was using it, its litmus paper near headphone jack got red,
I don’t know how, but it was red, but my phone was working flawlessly as it should be.

Even though, being proactive, I visited service center (Chaitanya Electronics – Chinchwad) and showed them the red litmus and asked them about it.
The technician told me that phone is perfectly normal and has no issues and you can use it without any worries.
I asked him to replace the flap as it could be faulty, on that he told me that it can’t be replaced unless and until we don’t find any problem with it and told me to use it as it is.
So I took the phone and started using it as it has no issues as per the service center’s representative.

During first rain, I went out to take some photos and videos as climate was very awesome.
I used it for few minutes in rain and suddenly I got message that the memory card is removed.
I rushed back to home and checked my phone I found it malfunctioned as it was not even getting booted up.
So I went to same service center again to get it fixed.

After keeping that phone with them for almost a week, I got reply that it can’t be fixed as it happened due to customer’s mistake.
I went there as it wasn’t my mistake but these guys are not ready to accept the thing even the service center manager also.

I called to customer care number –[protected] twice but they are also unable to answer and asking me to contact Service center again.

Now my question is where I made mistake? ,
I followed each and every instruction as per the technician who checked my phone earlier.

My phone is still there at the service center and I am stuck in the middle,
so I request your intervention to sort out the issue as I haven’t made any mistake.
Details are as follows-
1. Name – Rushikesh Borkar.
2. Purchase date – 12/03/2013
3. Store – The Mobile Store, Pimpri.
4. Serial No.[protected]
5. IMEI No. – [protected]
6. Submitted on-3rd June 2013.
7. Job. No – W[protected]

I would like to bring to your notice my disappointment on the utterly unprofessional way in which your service department has handled a service complaint on my Sony LED TV.

I purchased a Sony LED (Model KLV-32EX330), in November 2012 from one of the reputed electronics showrooms, Tirumala Music Center, Hyderabad (L. B. Nagar).

For the past 25 plus days I am facing some issue with the LED TV. The input mode changes by itself from Video 1 to Video 2, or PC, or HMDI, or TV option. This apart, the TV gets switched off on its own and automatically gets on within few seconds. This problem is so severe that the input would get switched to different modes every 2 minutes or the power getting off and on. When contacted with the Customer Care on June 10, 2013, I was advised by the customer care guy to reset the restore settings and that would solve the problem. However, the problem persisted whereupon I again raised the issue with the Customer Care.

The service techniciain visited my place on June 13, 2013 (I do not remember this name, but his mobile number is [protected]). He visited my place and also said it is not a major issue and he again did the "reset restore settings". However, he also said that there could be some frequency issue, which could be resolved after fixing an Adapter/antenna, which would be provided by Sony free of cost since the Unit is under Warranty. He took a Xerox copy of the bill and the Warranty certificate and assured us that he would come back in 4 days with the Adapter/antenna.

Till Date nothing has been heard on this issue. I have called the customer care department couple of times and the only two things that I hear from them is a "sorry for the inconvenience" and "somebody will definitely get back to you by the end of the day". However, there has been no help from the service department; even the technician who visited my place was not responding to my calls. When I asked the Customer Care Supervisor, one Mr. Syed as to who would be liable if the unit is further damaged by frequent power on and offs issue and the input switching issue, he categorically stated that Sony would be liable since they the delay is from their side to rectify the problem. He also requested me to wait for couple of days assuring me that he would help me out, but I was disappointed, or rather I guess he had his limitations to address my issue.

Today, I am very upset and demotivated with the way my complaint is being handled, in short NOTHING HAS BEEN DONE IN THESE 15 DAYS. I would therefore like to know if you can help me in this issue genuinely without giving my false committments. If it is not possible to handle this problem and if complacency or take-for-granted attitude has become the new rule for this organization, then we customers have no way left but to bring such irresponsible handlings in public domain. I have very high regards towards this Company and I would like to put my faith on yourself that you will immediately do something and make sure that my problem is resolved once for all. Enough of apologies and false assurances please.


Awaiting to hear from you.
Sona Rajesh
[protected]

Hi,
I have purchased a sony xperia Z in the month of march, Recently i have registered a complaint as my charger slot broke.
I was advised by the service center that i have to get the phone replaced for 50% of the initial amount. the phone is perfectly fine and i feel it is completely unacceptable to pay that huge amount for just the pin, when the 13.1 Mp camera, Quad core processor and Bravia 2 Engine don't even have a peck of a fault.
If i am gonna pay 19,000 now. It will be like i'm paying 57000 for a phone .This is completely unreasonable. People should have advised about these un repairable problems while getting the phone. Instead i was only brainwashed by the Pro's.It is very sad to know that such an awesome phone could be giving so much pain to me right now. i believe that i did not man handle it in such a hard way to get it broken. Common imagine no one would put something in it so hard and break it. it was a defective piece
I have been advised the phone would be scrapped and the parts now are unusable, hence i should pay such a huge amount to replace it. If is unusable and so, they i would like to retain the old phone and get a new one. if it is not usable then it doesn't matter who has it right? eiher the company or me.My father is a Judge and i have been faced with much serious reprimanding for paying over the top to get a phone and now facing issues with it.It has been less than 3 months and its saddening to see these problems.
It is very much frustrating as i am not getting a proper response. It has been more than 2 weeks , I have not been given a proper response either at questions.[protected]@support.sonymobile.com or[protected]...i have been mailing the ppl to escalate my issue and no proper response at all.
I am ready to pay a reasonable amount like 20 percent of the phone's initial cost as the phone is totally new and not even 2 and half months since the issue started.Please do help me out as it is giving me alot of stress and mental torture .

Thanks and awaiting your help.
Kanchana

I am a buyer of sony xperia SP(C5302). I recieved this phone on 01/06/13. But unfortunately, that set was having some manufacturing defect that light leaked from RIGHT EDGE. So i submitted the phone to service center on 03/06/13 and service center swapped the phone accepting the defect. But to my amazement the phone which i got on 07/06/13 had the same problem, infact it was much more prominent (This time the light leaked from the complete left side and the bottom side). I talked to sony's ASM(Mr Simranjit singh) of punjab, he said “I am using the same mobile and this also has a light leakage line and not a big issue".<br />
<br />
Now after such experience, i not at all want the same model. I have already submitted the handset in the service center again(So i have been to service center 2 times and i want to bring into your notice that i am working at axis bank, it is not possible to me to visit again and again) on 11/06/13 . After paying a sum of 22-23k its strange that its been 19 days & i have'nt got a chance to use it .
and i want to let you know they are not in a way to solve my problem.

Sir / Madam, I would like to draw your kind attention towards my Mobile Model Sony Xperia E which is under Warranty. I have purchased this mobile handset on 23 March, 2013 whose IMEI number is [protected]. (i.e. Ticket No. [protected], Job No.[protected] From the very first date it has not been working properly and I always suffer while talking on the said mobile phone because of some technical problem in the phone. It has the problem of network. Initially, I was thinking that there is some problem in carrier not in the mobile phone, but my assumptions were wrong when I have inserted the same “Sim” in another mobile. The carrier was providing the normal services. To overcome this problem I have approached the dealer and he suggested me to contact Sony Customer Care. It may please be noted that I have submitted the said mobile phone three times for its repairing at Sony Service Station, Accel Frontline Ltd. Ellorapark, GF1, Saarthi Appartment, B/h. Balaji Hospital, Opp. Shree Astha Avenue, Ellora Park, Vadodara, but I have not noticed any improvement. In fact, it is functioning more badly than it was functioning before the services. I am highly annoyed by the services of Customer Care and have lost the patience. After long time they given new Handset to me after 35-40 days, but problem of network and Hanging continue. No response from Sony Customer Care, Service station or from their Regional Manager Mr. Alpesh Rabari. Pls. do needful in above case.

My sony ercssion j105i warranty has expired. Its os has been crashed and its a software defective product. While I switch it on it only vibrates once and white screen flashes. When i approached authorized service center they are not willing to do paid service and the reason they stated is for certain models we are not doing service. The reason why I've chosen sony is its a trusted brand and service will be provided anytime. but this is not at all fair that they are not even willing to file a ticket number. They are suggesting to approach a unauthorized service center who 've no support for my phone.There is no value for the customers money and sony is producing defective products not maintaining the standards.

As soon i boarded the general compartment of the train Vasco-Howrah express at about 12 noon on 16.6.2013, Sunday at Dharwad railway station, I noticed that my mobile and purse containing ATM cards of syndicate bank, and state bank of India, and PAN card with cash of about Rs.4000 were pick pocketed.

Please help to find my mobile set. I already blocked ATM cards.

I lodged police complaint at Dharwad railway station. For two hours there was no police found in the railway police station. Then after calling Police Commissioner , he was kind enough to arrange another police person, though not belonging to railway police force, to look into my grievence.

Please do the needful and see that i get my mobile set back. (Sony Xperia Neo V)

I had purchased xoeria zl 2 months back. There is a mike issue in the mobile so I had submitted my mobile to service centre of Indore..ticket id : [protected]. I had submitted on 29th may but still I didn't got my mobile ...they always give the same reason that it is pending for parts... 15 days are over and it is still pending ...I had called to the customer care but they also provide the same statement...no one is listening I am really felling helpless I don't know what to do....I had never seen such a worst service ever...what is the use of purchasing expensive mobile.... within 2 months it got faulty and from last 15 days I am waiting for getting it repaired.. but no response from anywhere ....Xperia is so small company that they are taking so much time for a simple mike .. ....if you are unable to help plz tell me what shall I do so I get my mobile repaired ...company should replace the mobile but they told they will repaired it...but even they are not repairing it....I had never seen such a slow and worst service....Xperia worst don't ever any one purchase it