Sony India Complaints & Reviews

Dear Customer,

We sincerely apologize for the inconvenience caused to you. Kindly share the order details so that we can get this checked and let you know the updates ASAP.


Regards,
ShopClues Support

I have not received the product for related to order no. 5247511. i ordered it on 21st july and your courier partner DTDC is also not able to track this product even your customer care is also not responding. as a frustrating customer i might have to raise my voice for filing a RTI but before that i would like to hear from you why you are not delivering my product. i have already spend 75 rupees for tracking this product with DTDC guys and 50 rupees with shop clue customer care[protected] because waiting time was around 15 minutes. please look into the matter on priority bases.

I would suggest everybody not to purchase product from shopclues. In fact if i did not hear a response from shopclues i going to register a complaint of forgery for sure.

Nitin

I have not received the product for related to order no. 5247511. i ordered it on 21st july and your courier partner DTDC is also not able to track this product even your customer care is also not responding. as a frustrating customer i might have to raise my voice for filing a RTI but before that i would like to hear from you why you are not delivering my product. i have already spend 75 rupees for tracking this product with DTDC guys and 50 rupees with shop clue customer care[protected] because waiting time was around 15 minutes. please look into the matter on priority bases.

I would suggest everybody not to purchase product from shopclues. In fact if i did not hear a response from shopclues i going to register a complaint of forgery for sure.

Nitin

no body picks the phone[protected] there waiting time is just horrible and its waste of time and money if you dial this number.

Laptop — Replace the Laptop

Dated :[protected]

Respected Sir/Madam

I, Mrinmoy Ghosh purchase a Laptop ( HCL ) from Techno Park on 16th day of April, 2009, unfortunately 04-06-09 the said Laptop not work from the day. On that day informed to Techno Park and they assured me that, they send a engineer and slove that problem as soon as possible. Unfortunately they are not came as soon. One engineer came on 06-06-09 after several time I called and he is not slove the problems. On 08-06-09 I was gone at Techno Park 54, Stand Road, Kolkata-700 006 with my Lap Top. They are received and told me "We are send this Lap Top and this will back to you with in three to four days." After four days I called them, they are said that "Hard Disk is Destroyed, Company will change the Hard Disk then return to you." But this Laptop is dispute with in one and half month on warranty preiod and my all data is destroyed for that and if the company is change the Hard Disk, then why they are not change the Laptop.

So, request to Consumer Forum that, please see this matter and help me.

Thanking you,

Mrinmoy Ghosh
[protected]
[protected]
mrinmoyghosh.[protected]@rediffmail.com
[protected]@yahoo.com

SONY VAIO LAPTOP — motherboard problem two times in 2 months

im priyansh dhawan i have purchased a laptop from digital computersystem .within two months there is two times problem in the motherboard.we have repaired the motherboard two times from sony service center.but we want to replace the laptop.priyansh dhawan [protected]. 277/7 subhash nagar ggn.

last week, the left click hard button stopped working. I took it to my nearest "VAIO CARE SERVICE CENTRE"situated in KORAMANGALA in BANGALORE They told me the key is not working dude to dust on the board they did within 3 hours and i was very pleased by the service provided.
The same day when, i was working on my notebook, the right side (where the HDD is located) began to heat. All videos and games began to stuck and none of these things would work smoothly, even the system began to hang on small intervals. I thought it would be some kind of minor problem therefore i shut downed the laptop and decided to check it thoroughly the other day, i thought it is heating dude to its use for long hours. The next day i check it but the problem persisted. Therefore the next day i.e. on 24th of August i took it to the same service center. The checked and told me the windows and VAIO CARE drivers have not been updated for a long time. They told me to Update that and the problem will be resolved. I spent my 3 precious hours updating my Laptop drivers, when i should have been attending my college classes, but still the result was same. The service guy told me the windows must be formatted and reinstalled therefore i should take the backup of my data and bring it to then the next day. I told them i don't have a external drive to take the backup, they told that format the "C DRIVE" instead. I went back home defragmented the drives, ran the disk cleanup, formatted C: DRIVE but still the problem didn't go off. I went the next day and told them that something has been damaged the day the left hard key was serviced and its a Hard disk damage issue, but they seem to pay no attention to my complaint. they told that take the backup of entire data and the laptop will be restored. I had already told i don't have an external HDD to take the backup, they told that leave ur lapot for the day and we will try to take the backup. But the other day i called them to get an update on the job and they said that the backup is around 200 GB (WHICH WAS ONLY 70 GB) and they can't take the backup. I somehow borrowed an HDD from my friend and ran to the service center and sat there for another 3 hours taking the backup. It took time because of the HDD issue the transfer process was too slow. They took the laptop and told me that they will contact me as soon as the laptop is ready. From Sunday the 26th Aug. till now nobody has updated me on the status. I have been repeatedly calling the guy who is handling my job, but he doesn't pickup my call. I have tried to call from a different no. too and he gives stupid excuses of being to a relative's house and he is not present at the service center. The workers at the service center have failed to provide me any update and they always tell that they will get back to me A.S.A.P. I am on a tight study schedule and can't take a leave from my college therefore i am not able visit the service center.

The problems my laptop has faced and there solutions as per the service center:

1. Problem: A faulty left click button.
Solution: Dust over the board cleaned

2. Problem: Problem in Videos and Games
Solution: Drivers Update required

3. Problem: Solution to the 2nd problem failed
Solution: Windows uninstall and Restore the PC

4. Problem: HDD drive Faulty
Solution: Slow format of the entire HDD and keen observation upon its restore which lasted for the next 2 days.
The agent told me that my motherboard has been changed and laptop is ready. I was surprised as they didn't even show me the seal packed motherboard, i don't even know whether they have changed it or not . I don't know what is the problem why can't they change my laptop its only 4 months old. I have left my laptop
there itself

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

the complaint has been resolved .. it took a week but now my laptop is working fine.. i am pretty satisfied with the service of sony.. thanx

Solve my prblm as soon as possible...

Sony Ericsson — sim acceptance

my sony ericcson phone k550i is not acepting the replacement sim that i got from the bsnl office. i tried changing the sim twice because of this problem. nokia accepts the sim. sony does accept all other bsnal sim other than the replacemnt one.

Sony Ericsson — lost

DEAR VODAFONE,
MY MOBILE NO IS [protected],
IT GOT LOST TODAY, AND I NEED SOME BLOCKING OF INFORMATIONS IN IT IMMEDIATELY AS IT CONTAIN PHONE NO OF SOME IMPORTANT PEOPLES OF CHENNAI,PLS MAKE IT FAST AND HELP ME TRACE MY MOBILE!!!

please find my mobile as soon as possible

my mobile phone stolen date is[protected] at night 11:30 pm.its colour is silver sine.

I m still facing problems in my Xperia Tipo handset. I have complained many times, almost 10-12 and visited your Care Center, but still i m facing problems. I purchased my phone in November 2012. You can confirm it by looking at the records in customer care / on your server. And my phone is still in warranty, and what will happen after warranty is over and if i still face same problems after then, them i have to pay for that. This is first time i have faced a lots of problems in a this handset. Some problems are as under:-

1. On receiving message, the typing screen automatically comes up.

2. Phone hanging .

3. Phone slows down all time.

4. Apps take too much time in opening and closing like facebook, what's app etc.

5. Speaker is not working correctly after repair. This is the major problem in the phone.

Service center have changed it's mother board, and screen but still i am facing same problems all the time. This appears to be a manufacturing defect. I am on job right now, so it's very difficult for me to go to service center all again for same problems. So, I request you to help in replacing this handset. Now i don, 't want any further repair on this phone. I want replacement for this major defect.

Old IMEI No.[protected]
New IMEI NO. - [protected]
Phone no. - [protected]

Jitin Rawat

i agree change it @ leena saini

"Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email ID with us here.

For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team"

Sony Ericsson — Not getting any response from Sony

The following was my complaint with Sony Ericson::


The details of this case are as follows:
Case: 72288118
Engineer: Achit Mathur
CaseOpened: 18/Jun/2008 14:25:35
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Manoj Kumar [protected]@rediffmail.com



To, DT.6/18/2008
The Manager sales
Sony ericcson Mobiles
Subject:- My Sony K320 –I MOBILE having manufacturing defect.

Sir, on dt. 29-03-08 I bought a sony k-320-I mobile from NEW FAIR BUSINESS
ALMB., having b.no.1663.on using it next day my mob.became hang & auto off, I
complained to the dealer, he told, it is not a fault, sometime it happens in multimedia
sets, you donÂ’t worry.After 2 or 3 days problem reoccurred.
but on removing baterry the mob.restarted. I ignored but again on dt.11-06-08, when I
plugged mob.for charging, it get off, i tried so many times but unable to charge, & mobile
became OFF.when I reached your serv.centre, complaint id no.-SES 08-14832 dt.12-06-
08, issued to me & mob.get deposited for checkup.after 02 hours I was informed that
motherboard of your ph.is not working & it will be replaced & 20 days are required for
it. I am shocked to hear this & want the solution:-
1.SONY- a world fame co-? & its mob.became faulty from very first day & on enquiring from
my friends, I came to know that k-320 I set is having manufact.defect.
2.Against hundreds of k-320 I sets sold in Lucknow city co.is not having a single motherboard
in stock.
3 .I contacted toyour ASM . Mr.Amit trikha, mob-[protected] & SERV. HEAD Mr.L.M.Yadav
Mob-[protected] for my problem, but both of them reacted coldly & not responded to me.
4 This has become a very bad experience for me, thatÂ’s why I want that either you manage to
exchang my set from any Sony mob.(except k-320-i) of other series or refund my money back
to me .

Sir please have kind consideration on my problem, & I wish to get appreciation from your end
On my SELECTION & FAITH on SONY brand.

With regards..

MANOJ KUMARRAJPUT
ADD.-551 KA /456/7 AZAD NAGAR
ALAMBAGH LUCKNOW
PH.[protected], [protected]






And they are not giving any reply, I talked to customer care they said to go to the nearest Service center but there also no one taking care of me. I just want that if they can thay can change and upgrade my set to the better model above this one or return back my maoney..

Pls help me for the same,

regards,

MANOJ KUMAR RAJPOOT
ADD.-551 KA /456/7 AZAD NAGAR
ALAMBAGH LUCKNOW
PH.[protected], [protected]

Sony Ericsson — regarding mobile phone repair

i have submitted my mobile phone on dated 25/07/2008 at jaipur for repaire work, but till date there is no confimation that my phone will be repaired or not . i am extremely sorry to say that even after several followups' i got a reply that the part ( PCB SET) is pending at SONY'S end.

I want to put a question that why the company is bluddy screwing the cust. as by fault if he have purchased a product of that company .

sony ericsson handset — submitted mobile for repair not got yet

i have submitted my mobile on 11th june at technocare, lajpat nagar but i have not got it back 2 months have been passed...
i have not got any positive reply from them as i have made around 300 calls to them...please help m in a great problem...

I'm never buying a Sony Ericsson EVER again.. You can be sure of that.

My phone is a few months old and it is falling apart.. very unacceptable!

Sony Ericsson — No update on repairs

Gave my phone K810i for repairs at the authorised repair centre at grant road, they said that it will be done in 8 days and gave me 2 phone numbers to contact them to find the sattus, after 8 days i called them and kept calling them for 12 days however the phones are not reachable and once when i got thru the person who picked up the phone hung up on me and kept disconnecting after picking up, the next few days again the phones were not reachable, i travelled to the repair centre from malad only to be told that it will take one more week, the phones are still not reachable and i dont know if my handset is repaired or not, the only way to find out is to travel to grant road, this is very poor customer service and highly unprofessional, i am not at all happy with the way this centre treats its customers and i wish something could be done about it

Sony Ericsson — mobile repair

hello...i bought my sony ericcson w200i mobile on march 2008 in tambaram, viveks.it costs Rs.4500.it worked weel for few months.den i had some problem in messaging.den later i got problem in my walkman playlist..den keypad did not work properly.so i gave to tnagar sevice centre n got back after a monthwen i checked, everything was ok..after two weeks my camera did not work.after a week, my keypad did not work.so i cant able to operate my phone.im very unsatisfied with this service centre and also my mobile.my warranty is not yet over.not even a year gone, i get many problems in this mobile.

Dear sir
i am deepak rawat from Noida (U.P) i have 3 hand set of sony.but i am not agree with service


my mo no [protected]

I have purchase sony ericsson mobile handset no. 220i on 21 march08.there is problem in charges.
the charges is shoing charged but bettry can not charged . also i want authoriesd servie centre addresses in mumbai and the hand set will bi repaire or not.

i have send the hand set mobile at ghatkoper authoriesed service cnetre but he is telling mobile cannot repaire.
rply. to urgent

rgds

ravindra
cell no: [protected]

Hi,

My sony ericson mobile phone is not working proiperly. Please need your help immediately.

Regards
Venugopalashashtry.

Nobile No. [protected]

have submitted my mobile phone on dated 11/05/2009 at jaipur for repaire work, but till date there is no confimation that my phone will be repaired or not . i am extremely sorry to say that even after several followups' i got a reply that the part

I had given my handset in ericson care sec19 chd five months ago but there is no positive reply from their side ...

handset : w350i

After even many visits, there is no positive reply

please check and revert as soon as possible..


Contact No. [protected]

Sony erisccon — handset didn't get from 1.5 months

10 april i submitted my mobile cony ericsson aino with the sony ericsson service center in vapi . But till now ie after one and half months i haven't received my set repaired. They are just postponing its delivery on one excuse or the other. Once they said that i can receive my set but on reaching there they said it hasn't been repaired. I am harassed at the hands of sony ericsson service center
& i 'm also complent in sony ericsson help line, they give me complent number [protected], but my mobile is still not repaired.

plese help me to set my mobile fast to fast
here ais my contact details

JAYDEEP PATIL
VAPI TOWN
CONT NO [protected]

I had submitted my Sony Ericsson mobile model no W595 to sony service centre "NEERU ENTERPRISES P-21 SECTOR-18, NOIDA on 7 july 2010, Workorder no SE[protected]
Problem reported- Earspeaker problem,voice not coming, unable to connect charger

They called up first on 20th july informing that it will take one week more for the parts to come
I had also called "Harpal" their supplier but it was of no use

It has been almost 1.5 months I have been following up with the dealer but they haven't given the handset, how can it take 1 month to get a part? even if does why was it not informed to me at the time of complaint?
It has been tortourous for me just running here & there for getting my handset & no one has provided the solution
Its more difficult as I have been without mobile for last 1 month,
Even the Sony Call centre didn't respond
Pls help in getting my handset back & taking action against the dealer

Regards

Harshvardhan Kaushik
[protected]
[protected]@india.com

Sony Ericsson Mobile — handset not repaired on time

I had submitted my Sony Ericsson mobile model no C510 to sony service centre "SHREE INFOTECH, SHOP NO.9 GOD'S GIFT TOWER NO.2,NEAR LOWER PAREL RAILWAY STATION, N.M.JOSHI MARG MUMBAI on 1 july 2010, Workorder no SE310SIT10333
Problem reported- SIM/MEMORY CARD NOT READING,FRONT COVER DEFECTIVE,UNABLE TO CONNECT CHARGER...

while giving the phone for reapir they told me it will take 5-6 days for repair...but they took almost the month to repair the handset...i got the mobile back to me on 3 august but it had ocuurred 1 more defect in it...my keypad was not working,mic was not working and it also had some network problem....

i returned the next day n handed over the set again for repair....the dealer told me it is a minor problem and will hardly take 2 days to get repaired....but no use till the date i have not recieved back my set...
i contacted them but they told the same thing that there is no part available in the market...

It has been almost 1.5 months I have been following up with the dealer but they haven't given the handset, except tht 1 day....how can it take 1 month to get a part? even if does why was it not informed to me at the time of complaint?
It has been tortourous for me just running here & there for getting my handset & no one has provided the solution
Its more difficult as I have been without mobile for last 1.5 month,
Even the Sony Call centre didn't respond
Pls help in getting my handset back & taking action against the dealer

Regards

Shri Narain sharma
[protected]
[protected]@yahoo.co.in

I had submitted my Sony Ericsson mobile model no W705 to sony service centre "CCOM SERVICES F11, 1ST FLOOR ENTERNITY MALL THANE WEST 400602 11TH AUG 2010, Workorder no SE310CS116028
Problem reported- Earspeaker problem, voice not coming, Hand problem

It has been almost 3 weeks I have been following up with the dealer but they haven't given the handset, how can it take 1 month to get a part? even if does why was it not informed to me at the time of complaint?
It has been tortourous for me just running here & there for getting my handset & no one has provided the solution
Its more difficult as I have been without mobile for last 3 weeks,
Even the Sony Call centre didn't respond
Pls help in getting my handset back & taking action against the dealer

Sony Ericsson Mobile — NOT REPAIRED

I HAVE PURCHASED SONY ERICSON MOBILE MODEL J20I FROM UNIVERSAL ON 30TH MAY 2010. FROM THE PURCHASE ONWARDS I HAVE FACED LOT OF PROBLEM IN THIS MOBILE AND I HAVE ALSO GIVEN LOT OF COMPLAINT REGARDING IN THIS MATTER AND ALSO I HA VE GIVEN SERVICE FOR 3 TIMES. THE PROBLEM WHAT SONY ERICSON SERVICE CENTRE SAYING IS THE SOFTWARE PROBLEM. EACH & EVERY TIME SERICE PEOPLES SAYING IT IS RECTIFIED. BUT STILL NOT. BEFORE I PURCHASED I USED NOKIO M73 MOBILE ITS WORKED FOR MORE THAN 2 YEARS WITHOUT ANY PROBLEM. I AM NOT GETTING THE GOOD RESPONSE FROM THE SERVICE PEOPLE ALSO. WITHIN THREE MONTHS TIME ITS GIVE LOT OF PROBLEM FOR ME. THE COST OF THE MOBILE IS RS.13,000/-

Sony Ericsson Mobile — Handset repair not on time

HANDSET NOT REPAIRED ON TIME
I had submitted my Sony Ericsson mobile model no W595 to sony service centre "Rohan Tele Services" C-21 First Floor Near Bus Stand, Bhajanpura DELHI-110094 on 11 AUGUST 2010, Workorder no SE310TLK11332
Problem reported- DISPLAY PROBLEM AND DISPLAY COLOUR FAULT

They called up first on 19th August informing that it will take one week more for the parts to come
I had also called "Harish" their supplier but it was of no use

It has been almost 1.5 months I have been following up with the dealer but they haven't given the handset, how can it take 12 month to get a part? even if does why was it not informed to me at the time of complaint?
It has been tortourous for me just running here & there for getting my handset & no one has provided the solution
Its more difficult as I have been without mobile for last 1.5 month,
Even the Sony Call centre didn't respond
Pls help in getting my handset back & taking action against the dealer

Regards

Raja Sharma
[protected]
[protected]@yahoo.com

Dear Sir/Madam,

Mene mera mob repaire karne diya hua hai apke Service centre par diya tha 01/09/2010
Par abhi tak nahi mila,

Plsssss mera mob muje dilva do mein bahut preshan hu,

Regards
Vinod Kumar
[protected]
Sirsa-125055 Haryana

ghhgfh

Sony Ericsson — not repaired

Dear sir/madam,
I would like to regret that my sony ericsson handset w20 has not been repaired till now.It must be noteworthy that i had not even used my set for a single month also.I had regularly informed and visited service centre still there was no way out.Finally i came up with an idea to inform you so as to wake your men from their slumbers.
Please do look into the issue and get me informed about the progress of my handset which i had submitted on 20th of September at 15:52 at IT SOLUTIONS MADAN MAHAL JABALPUR.
If its not a heavy task would you please replace my phone or thereby send its parts to service center as soon as possible.
YOU CAN EITHER POST YOUR REPLY HERE OR AT MY EMAIL [protected]@gmail.com.Contact no.-[protected]
Inform me as soon as possible.
PIYUSH BHARGAVA

Hi,
i had given my sony ericsson mobile W395 on 4th Nov and till date it has been repaired yet.
They commited that it would take 4-5 days but 20 days have gone by.
I am really dissapointed with the services offered by Sony to Customers.


Regards,
Aman malhotra

Sony Ericsson — Mobile Repairing

I have bought my sony ericssion Vivaz Pro mobile phone on 4th Sep 10 from Mobile store (Janak Puri). It started giving problems from the 1st month and i submitted my mobile to the sonyericssion Janak Puri service center on 10th Feb 10. THey said that it will take 15-20 days for the parts to be repared. From 25th Feb 10 i am chasing with them on regular basis however they always say that the part for this phone is not available and they are not giving me the proper date on which they will return my mobile back. Whenever i go to the service center for my mobile they keep on telling the same thing which is not helping me in anywys.The people working there keeps on lieng and always provide the false information.Now its been almost 1 month that they have my mobile but not getting it repair but they are selling the same new mobiles in the market. Please help me out in the same.My mobile number is [protected]..

Sony Ericsson — mobile not yet repaired

I purchased a Sony Ericsson mobile phone (W100i..spiro model) from Delhi on 2nd july,2011. I faced some problems after 15 days o[censored]sage.So i submitted the handset on 18th july,2011 to one of the service centers in THANE. They said they will give me the handset in 5 days after repairing.When i called them up after 5 days, they said it will take 1 more week as the set has been set to the main headquarters ,and even after passing of a week,I have not yet received my handset and they are saying it will take more time,as the spare parts are not available. They are just delaying the delivery of the set and misguiding me. Kindly help.

IMEI/Serial number: [protected]
Warranty Status: Yes

SERVICE CENTRE DETAILS:
CCOM SERVICES,
F11, 1st Floor ETERNITY MALL,
THANE (W)- 400602
Ph: [protected]

Mobiles — sonyericsson

wish to sell sony ericsson hanset 3 months old with bill expected amount[protected] do call [protected]

Sony Mobile Contact Center, Ticket: 95087579

Dear Shekhar,

Thank you for contacting the Sony Xperia support centre.

We are really sorry for the delay response and we do apologize for any inconvenience caused.

We acknowledge having received information from you.

Kindly be assured that we always strive to help our customers in the best possible manner.

We understand that you have submitted your Sony Xperia Miro handset at the service center and have not received yet.

We value the importance of resolving the issue and we are here to assist you.

In response to your query we would like to inform you that as per our records, your handset status is showing Already delivered to you.

For further information on Sony Xperia products, services and support please visit www.sonymobile.com

For any further assistance please feel free to call our customer support on 39011111 or[protected]Toll free)

Kind Regards,

[censored]HIL R
Sony Xperia Support Centre India

for mobile related problim

sir i bought sony xperia e3 dual three moths. last month its power button is ceased to operate.I give it sony care they returned me it after five days. now its speaker is not workng properly. please take proper action in matter

Block my Lost mobile (Sony Ericsson-CK1-3i)

I've lost my mobile handset (Sony Ericsson-CK1-3i) yesterday. IMEI no.is [protected] Please block it against any misuse.

Faulty Screen at the time purchase.

Sony Experia Z1. The screen was worst than the demo piece. This problem was found at the store at the time of purchase immediately after the money was paid. And no help was received with regards to this.

its true i too had the same experience .

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email id with us here.

For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

I own Sony Xperia M dual sim. It was exposed to water and was not switching on. So I have given it to Aradhya Enterprises at Erandwane Pune.

Service guy said that antenna board needs to be replaced. After multiple verbal shouting with service shop manger - Nepolian Shinde, they replaced the part after a months time. I paid Rs 1500. Now I observed that the phone is not supporting non-sony headset which was not the case earlier. I again went back to same service station, now they are saying its mother board needs to be replaced and will cost around Rs5500.

I do not understand how this service centre works, the phone was with them for around 1 months period, during that they have not analyzed any problem other than antenna board... now they are saying mother board is not working.

Also answers provided by the guy was not satisfactory and was trying to cheat.

Please look into the matter.

Job order number - w[protected]

the same thing hapned with me.
so do you get any solution after that??
please update me with the same rushikesh.

not poor...service is very poor...

Pathetic service provided by Sony
I was facing some dead pixels issues with the phone. I went to the
kutchery road service center (Meerut )on 25 sep 14 to get it checked and
i was told that there are some dead pixels in the handset and it needs
to be replaced. Now it has been 26 days already and i have not got my
phone back. Few days ago i was shown a refurbished phone which was to be
given to me but as the same was not in working condition same had to be
replaced again. I do not understand why am I being offered a
refurbished phone. Either you guys should repair my own phone or if you
cant repair my phone then give me a new one. Why would i use a
disfunctional phone which was used by someone else. I did not spend
36000 INR just for using a second hand phone. After 26 days i am still
waiting for my z1 in these 26 days more than 20 times i contacted to
customer support team through emails or phone calls.

I am getting tired of making follow ups if you guys cannot repair my
handset then please provide me a new one, if you can not give me a new
handset than give me my money back. I might as well buy an apple iphone
atleast they are committed to their customers and provide them the best
service possible. They are not like sony who would go on handing over
refurbished phones to their customers. . If you cannot provide services
to your loyal customers like me I am sorry to say but I would have to
end my loyalties towards sony.
Ravish
[protected]

They just Don't reply on problems n keep on saying tomorrow n all n don't come after calling them. They are not even afraid of complaints

They just Don't reply on problems n keep on saying tomorrow n all n don't come after calling them. They are not even afraid of complaints

This phone have much more problems & sony dont take action on this matter. I think you should go in consumer court.If you need document for case in consumer court, You can call me.

Ashish kumar
[protected]