Sony India Complaints & Reviews

dear sir
i have purchased a new xperia j phone on ganpati telecom on rajpur road [dehradun] but suddenly my phone contain problem then i can go to the sony care the he will say s that he will replace my handset he can give a handset doa to me and send me to the retailer and retailer said me that the xperia j is not on a stock then stock come he will give a handset to me i can purchasing date is [12/11/012] and i can give a simle care give a doa on this date [16/11/012] then he said that daily the stock is not comming to me and he will not give a hanset to today also he will said that and today date is [7/12/012] i can wait so long time sir u can tell me what i do sir give me fast reply sir plz my contact no is [[protected]]

Dear SIR,

I HAVE PURCHASED SONY VAIO SVE15115ENB ON 01/08/2012 AND AFTER FEW DAYS THE LAPTOP STARTED GIVING PROBLEM. ITS TOUCH PAD STOPPED WORKING AND LAPTOP WAS TURNING ON BUT WITH NO DISPLAY.I HAVE VISITED SONY SERVICE CENTER LUDHIANA ON 29/11/2012 AND THEY HAVE RETAINED MY LAPTOP FOR ONE DAY AND RETURNED THE SAME ON 30/11/2012 WITH REMARKS ON THE JOB SHEET " RAM AND TOUCH PAD RE FIXED. RECOVERY DONE. SET OK".

IT WORKED PERFECTLY OK TILL 06/12/2012 BUT TODAY SUDDENLY ITS DISPLAY WENT OFF TOUCH PAD AND KEYBOARD STOPPED WORKING. AFTER AFTER SOME TIME KEYBOARD STARTED WORKING AND TOUCH PAD IS STILL NOT WORKING.

EITHER SONY SERVICE LUDHIANA DID NOT FIXED THE ISSUE PROPERLY OR THERE IS SOME MANUFACTURING DEFECT IN THE LAPTOP.

IT IS NOT EASY FOR ME TO TAKE MY LAPTOP TO SERVICE CENTER EVERY WEEK.

I REQUEST YOU TO PROVIDE ME REPLACEMENT OF THIS FAULTY LAPTOP. AS IT IS MATTER OF CONCERN THAT LAPTOP COULD NOT EVEN WORK PROPERLY FOR 4-5 MONTHS AND WHAT WOULD I DO AFTER WARRANTY PERIOD?

JOB SHEET NO: J21618344, SR NUMBER OF LAPTOP : 7008061

PLEASE PROVIDE AN IMMEDIATE SOLUTION TO MY ISSUE.

i bought a new mobile on 3 nov 2012 worth rs 30000 but within 10 days after purchasing its speaker is dead.i ask to costumer service for the replacement of phone they tell me phone could not be replaced and u have to submit it in service center . i submit it on 24 nov 2012 but till now my phone is not repaired and i have to purchase as it is from the service center due to some reasons.
now what can i do,i am in tension that my 30000 is wasted
please help me and replace my phone or give my cash back if possible
my contact no. is [protected]

Battery is not Charging inspite several attempts(i.e with charger, laptop).

I purchased it on 31st Oct. & the touch was very bad after 10 days & now the motherboard also gets defected as per service center & now these people say that they will not give me new replacement , Infact they will repair complete mobile.(Motherboard, Touch & Speaker).

What i want is complete replacement for my mobile.


Sachin Tyagi
Mob No- [protected]

I have given my phone to accel frontline services ltd on 31st october 2012,but till now I didn't get my phone back,their behaviour towards me is also not good,they only extends the date and making me fool,after 2 months of purchase my phone stopped working,please look into my matter and take suitable action..ticket id-[protected].

Dear Sir i ordered a Sony laptop from timtara on 29/09/2012 and still I have not received the delivery. When I tracked that through the site of timtara, it says that “Awaiting Shipment” (order #[protected] I contacted timtara, they are saying everyday that it will reach today or tomorrow but still its about 63 days already and I have not received it yet. But on the site they had written the status that delivery time will be within 21 days. Why the hell they are writing that they will deliver in 21 days and making false excuses everyday that it will reach. At the time of payment they had taken it already and still not delivering. and even i had tried to cancel this product after 2 months , but they were not canceling and not giving my money back . Sir Details are as below

Order Status: Awaiting Shipment
Order Date:[protected] @ 5:16 PM
Order Recipient: Roshan Surana
Order Total: Rs. 23,799 INR

Billing Details
Roshan Surana
201, Mahavir Darshan Appt ,Nr old Mahavir Hospital ,Sagrampura , Surat -395002
surat, GUJARAT 395002
India
Shipping Details
Roshan Surana
201, Mahavir Darshan Appt ,Nr old Mahavir Hospital ,Sagrampura , Surat -395002
surat, GUJARAT 395002
India
Order #10332914 Contained the Following Items:
Item Details Price
1 x Sony VAIO E Series SVE11115EN Laptop (Black)
Rs. 23,799
Total: Rs. 23,799
Shipping: Rs. 0
Total Amount Payable: Rs. 23,799 INR
Regards

my name is s.senthil kumar i have purchase a new digital sony camera dsc hx1 from sony centre trichy the company gives a 3 years warranty period in the warranty period i have faced automatically on off problem in the camera i have submit the camera in the sony service centre in[protected] and job sheet number is-VAT NO:[protected]-CST NO:245834-ST NO: AAAPH9139FST001-job no:259. The service engineer told me the spare parts is not available in the market they do not give a valid response and rectify my problum

sir, I have purchase sony dsc h 100 digital camera from flipkart (delhi). but its charger not working after one month....please solve my problem..

We purchase Sony TV from Noida and got three Luck Draw coupens , The draw was supose to was 19 Nov 2012 after Dipawali , till today 2 Dec we hav not got any massage about the draw ,even we do not know what is the status of the luck coupen draaw ..???

Hi

I bought a Sony LCD T.V. from a dealer in Lajpat Nagar in Aug - 2011. On 21st Nov'12 the T.V. stopped working, the display was hideous and jumbled though sound was clear. I called up the Sony customer care and an engineer came to my place who informed me that the T.V. Panel is faulty and it would cost approx. Rs. 12000 to get it fixed and there will be no warranty period.

I highly disatisfied with the kind of equipments and products Sony has been offering and apparently i am not the only one who has faced this issue.

Why would someone spend thousands of rupees on a product that does not even work for 16 Months.

Why would the consumers agree to your logo - make.beleive, when the products are not reliable.

I can't afford to buy a new T.V. and hence i request you to help me here.

Please assist me or i'll have to liase with Media.



Detractor & Disgusted Customer
Bharat
+[protected]
LCD Model EX 400

I bought Sony Digital Camera with 3 years warranty and its expiring on 22/12/2012. It worked well only for 1 year, after that it never worked properly. I got it repaired 2 times with the Sony service center but in vain. It worked again hardly for 1 week after the repair. The service centers are of no use, no one there knows anything about the device. I've got it repaired at the Hazratganj and Indiranagar Sony service center at Lucknow. Only few days of warranty are left. It was my first Sony camera and i had such a bad experience with it. I also filed an online complain with the Sony website and got no satisfactory response from their side also.

Sir, due to harrased by the Service Centre of Sony, I had given a complain on 24.11.12. But till now I am not get any reply 4m the complany. Now I came to know that the service centre mentioned in the online that my handset was repaired and disposed off on 22.11.12. But actually the Service Centre had neither repair nor returned me till now. For which I several times I contact with the customer care, and assured me to wait. I also requested to reply the status report to me in the mobile No. [protected] or my Email I.D. [protected]@yahoo.com. But i have not got any communication from the customer. I purchased the handset on 18.02.2012, but the as per the job seet it is mentioned that set was purchased on 18.02.2011 & now it has no warenty.
I therefore request you to please look into the matter personally and give the service as per the norm of the company, other-wise I am bound to knok the door the Court as per the law.
Thanking you.

My camera has stopped working within a month it is displaying that-ERROR CAMERA NOT AVAILABLE.So please reply immediately.

thanking u in anticipation....

Hi There,

My name is Nilesh and I purchased a sony cybershot camera DSC-W520/SC E32 dated 15th Dec. 2011, I purchased it from Nagpur, through a dealer ( Roopam Exclusive, UGF 1-2, Shri Ganesh Chamber, Dhantoli, Nagpur - 440012)
Below are few detail of the purchase and products;
Bill # - 309
Purchase Date – 15th Dec. 2012
Model No. - SONY DSC W520 (silver)
Sony Exclusive – Receipt No. - 000230

During purchasing, I was said that the battery has 1 years warranty and will get replaced through authorized services center of sony if anything happens.
After using it for 8 months, the battery started giving the problem. The issue was “after inserting a battery, camera use to work for 5 seconds and then automatically used to switch off. You could take a picture within this time. If you want to take apicture again, you have to switch it on, take a picture in 5 seconds and again it used to switch off”

I put a complain for this issue to Sony’s Nagpur service center ( detail are below)
Address –
P. S. Electronics,
Sony Authorized Service Center,
C/o 143, Thakre Bhavan, Zenda Square, Ambazari, Nagpur

They attained the complaint and reviewed the issues in detail. After their detailed review they told me that the battery is not working correctly and has some problem. They created a job sheet and promised me that they will replace the battery within 7 to 10 days.
Job sheet details are –
Job No. – J[protected]
Date – 30th Oct. 2012
Battery List – BATTERY-NP-BN[protected]WGJ

Now, I was waiting to hear back from them for a replacement but they never responded back. After waiting for 6 days I called them and asked the status, they said that it will take some time. After 12 days I again called them and at this time they said that “the battery which I am using it not compatible with the camera model. So it needs to be replaced.” When I asked for the replacement status they said that they can’t replace it for this reason. I will have to purchase a new battery worth Rs. 2,500 for Rs. 7000 camera which is under warranty.

I was shocked, as this is the same battery which I used for last 9 months without any problem. And now, I was told that this is not compatible. I was the single user for this camera and I never allowed anybody to use it. SO I am sure that the battery is the same one which I got with the camera.

I got very depressed as;
If this was the case then why they( Sony Authorized Service Center Nagpur) did not told me before accepting the claim.
Why I had to follow up with my warranty status if issue was with sony’s service center.
If I would have not contacted them after 12 days, they would have never bothered to call me back and update with the status.
As the product is under warranty, SONY should replace my battery before 5th dec. 2012, as the warranty will not be valid after this date.
My camera is still with Nagpur’s Sony service center and I am waiting to here back from them with some good news.

Regards,
Nilesh[protected] | [protected]@gmail.com

I got a mobile 6 months back, it was a Sony ericsson WT19i. After few months, the left button on the phone stopped working (Back button). It is a touch phone. The first complaint register for with Accel Frontline was on 25th Oct 2012, because they are the authorised service provider for sony ericisson mobile at chennai.

I received the phone on 29th Oct 2012, it took 4 days for them for doing a software update on the mobile. They ensured that the problem is solved. But on the same day, the problem started and the phone was sent to service on 2nd Nov 2012, The service center engineer informed that the touch need to be replaced and it will take only 2 weeks for the replacement.

Based on this commitment, i have given the phone to the service center engineer. Today 29th Nov 2012, this is the third time i will calling after the second week, and now he is giving the answer that the part is not available and may take another 15 to 20 days for the spare to be received.

So right now from 25th oct 2012 till now I dont have my Sony ericisson WT19i phone. Kindly advise.

Madhu T R - Contact no :[protected], email ID : madhu.[protected]@gmail.com

My sony hifi stopped playing dvds and music through usb so i went to service centre .They checked system and told me estimate of about rs 1700 . I agreed for repair . Then they called me after two days and told me another chip has to be replaced and it will cost me whooping rs 6000 . i denied service . I collected system unrepared from service centre . After i came home i plugged in system and it was not getting on .as before tape and radio was working .on close inspection i find out that half of screws was missing . I opened the system and inside all the wires were loose and one circuit plate was missing it means if you ever deny repair at sony service centre they crap your product so you can never actually get it repaired . Sometimes i feel like putting a case upon them.now i swear to never buy a sony product again .

Dear Sir,
3-years ago I bought a SONY Micro 3-in one (CD,Tuner,tape) Model.No-CMT-EH10 in SONY world.Even now the set is functioning well.But suddenly the remote (RM-SC 30R) now started malfunctioning.I had approached your service station at Ashok nagar,but they did not try sincerely for the new unit (nor could service) and said it was not possible to get a new one.It is obligatory for the manufacturer to give service support to their products at least for a decade.Now it is very disappointing that I couldn't get service support from you.Now I and my friends and relatives also hesitating to buy SONY products fearing service support in future.This not only affects your products sale and also creates a bad impression about ur service dealers unfriendly attitude towards customers.Now I request you to do the needful regarding the service or replacement (new unit which I am ready to purchase) of the Remote.
Thanks & Regards
N.Ramachandran
Note : Your early action is heighly appreciated.

I had purchased Sony MT25i, IMEI NO-[protected] from The Mobile Store dated 15th August,2012.

I had submitted mobile in Accel Frontline Ltd. (Sony Service Center), Kolkata, Job No.-W[protected] dated:-15th Nov,2012.

I have complaint regarding same, still (dtd.27.11.12) I have not received my mobile from the service center, As per service center complaint that Sony Company not able to send Mobile Parts on time & thats the reason my mobile still not repaired.

I want to inform that the service centre is not informing that how long would it take to get it done,whenever i am calling them they are saying either few days or 3 days,when would it actually come to an end. Why is service so poor that parts are not reaching or provided to the service centre. I had spoken to service centre several times but i am not satisfied with their solution.

I am not able to understand Mobile purchased not more than two month, then why these problem happened, Second thing Customer service center also not taken Priority for New purchased mobile. My work is getting hampered now you tell me how do i manage my work without mobile or who pay me for all the losses that am going through.Its big harassment or did i make any mistake by buying a costlier Sony Moblie(paid 19K)

Please help me getting it mend at its earliest and take necessary steps to improve the service facility to the customer.

I had co-ordinate with below contact details:-
1) Accel Frontline Service Centre Sony Company:- [protected]
2) I had Co-Ordinate with Sony Company Customer care[protected]


Rgds
Khushboo Ghosal
[protected]

Please suggest what to do with this faulty Sony mobile.


I have just purchased Sony mobile (Sony Xperia tipo dual) in october 2012, I was happy to use it till today, but suddenly found that my mobile is not working properly, The mobile has "out going voice noise" problem and I have submitted my handset in Sony authorized servicing center ameerpet for 15 days. But the problem is still exist. Faulty product like this was not expected from renowned company like SONY.

The main part of the phone is speaker and mic if it is not repairable atleast they should provide alternate mobiles.

Faults in your product by in Oct’2012.
1)OUT GOING VOICE NOISE problem.
2) Not able to hear anything person speaking from other side.