[Resolved]  Sony Xperia — mobile complaint

Address:Bilaspur, Himachal Pradesh

i bought a new mobile on 3 nov 2012 worth rs 30000 but within 10 days after purchasing its speaker is dead.i ask to costumer service for the replacement of phone they tell me phone could not be replaced and u have to submit it in service center . i submit it on 24 nov 2012 but till now my phone is not repaired and i have to purchase as it is from the service center due to some reasons.
now what can i do,i am in tension that my 30000 is wasted
please help me and replace my phone or give my cash back if possible
my contact no. is [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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ive bougt sony xperia neo l 2 mnths back and the camera quality was very poor from the day one. since i have never compared so i didnt knew that it was faulty.but when i compared the phone with one of my friend who is having the same set i came to know thet only my camera images are blur. i submitted my set in service center laxmi nagar two weeks back and since then they have different explanations always. once they said there are no parts available. then next time sir parts are coming from sewden so it is taking time. and yesterday they said sir abhi to parts order kie hai sweden se ane me 1 month to lag hi jaega. i want to ask from sony company if you dont have parts available in india then why are you selling your phones here. sell only in sweden. and please your service center staff is very bad in customer handling. please do something about it and i need my my handset back as soon as possible with all the functions and applications working perfectly. my ticket no is [protected]
The phone Sony xperia GO ST27i which I had purchased in august 2012 is now showing some problem regarding the earphone plug in jack. When I had taken it to the service center here in Indore they reported that there is a problem with the motherboard and the earphones wont work properly because the jack connection with the motherboard is loose. They told me the phone will go under replacement because it cant be repaired manually. Now they have another issue stating that there is a small crack over the front panel down where xperia is written on the handset claiming it to be some hardware damage. They are making silly excuses and not responding properly. I am sending the picture of the phone wherein you can see there is no hardware damage as such. I want my phone to be replaced asap. This is really sad to see the people at the service center not giving proper response. Kindly look into the same.
Also I tried to upload the picture of the phone but there is some problem and it says the file could not be uploaded. Please provide me with another email address wherein I can send the picture.
Please revert back because unless i get a valid reply I wont be able to get my handset replaced.
Thank you!
email: [protected]@gmail.com

i purchased new sony xpeia z1 5days back and i am having problem using the phone. while using the phone it suddenly gets off.

kindly help me to solve the problem.
my contact no [protected]
id : [protected]@yahoo.com

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