| Address: Nagpur, Maharashtra |
Hi There,
My name is Nilesh and I purchased a sony cybershot camera DSC-W520/SC E32 dated 15th Dec. 2011, I purchased it from Nagpur, through a dealer ( Roopam Exclusive, UGF 1-2, Shri Ganesh Chamber, Dhantoli, Nagpur - 440012)
Below are few detail of the purchase and products;
Bill # - 309
Purchase Date – 15th Dec. 2012
Model No. - SONY DSC W520 (silver)
Sony Exclusive – Receipt No. - 000230
During purchasing, I was said that the battery has 1 years warranty and will get replaced through authorized services center of sony if anything happens.
After using it for 8 months, the battery started giving the problem. The issue was “after inserting a battery, camera use to work for 5 seconds and then automatically used to switch off. You could take a picture within this time. If you want to take apicture again, you have to switch it on, take a picture in 5 seconds and again it used to switch off”
I put a complain for this issue to Sony’s Nagpur service center ( detail are below)
Address –
P. S. Electronics,
Sony Authorized Service Center,
C/o 143, Thakre Bhavan, Zenda Square, Ambazari, Nagpur
They attained the complaint and reviewed the issues in detail. After their detailed review they told me that the battery is not working correctly and has some problem. They created a job sheet and promised me that they will replace the battery within 7 to 10 days.
Job sheet details are –
Job No. – J[protected]
Date – 30th Oct. 2012
Battery List – BATTERY-NP-BN[protected]WGJ
Now, I was waiting to hear back from them for a replacement but they never responded back. After waiting for 6 days I called them and asked the status, they said that it will take some time. After 12 days I again called them and at this time they said that “the battery which I am using it not compatible with the camera model. So it needs to be replaced.” When I asked for the replacement status they said that they can’t replace it for this reason. I will have to purchase a new battery worth Rs. 2,500 for Rs. 7000 camera which is under warranty.
I was shocked, as this is the same battery which I used for last 9 months without any problem. And now, I was told that this is not compatible. I was the single user for this camera and I never allowed anybody to use it. SO I am sure that the battery is the same one which I got with the camera.
I got very depressed as;
If this was the case then why they( Sony Authorized Service Center Nagpur) did not told me before accepting the claim.
Why I had to follow up with my warranty status if issue was with sony’s service center.
If I would have not contacted them after 12 days, they would have never bothered to call me back and update with the status.
As the product is under warranty, SONY should replace my battery before 5th dec. 2012, as the warranty will not be valid after this date.
My camera is still with Nagpur’s Sony service center and I am waiting to here back from them with some good news.
Regards,
Nilesh[protected] | [protected]@gmail.com
Aug 13, 2020
Complaint marked as Resolved 
From:
questions.[protected]@support.sonymobile.com | Add to Address book |This is spam
To: [protected]@rediffmail.com
Subject: Sony Mobile Contact Center, Ticket: 94234733
Date: Thu, 10 Jan 2013 12:48:23 IST
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Sony Mobile
Dear Mohit,
Thank you for contacting the Sony Xperia support centre.
We acknowledge having received information from you.
In response to your query we would like to inform you that we sincerely regret the inconvenience caused but we cannot provide the money refund of the handset because there is no such kind of procedure available for the same.
If you are facing any issue with your handset kindly contact the Sony Mobile Service Center where our technician will provide the best possible solution accordingly.
For further information on Sony Xperia products, services and support please visit www.sonymobile.com
For any further assistance please feel free to call our customer support on 39011111 or[protected]Toll free)
Kind Regards,
THRILOKANATHA M
Sony Xperia Support Centre India
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My question is how such companies would have survived if they would have replied the same thing being in US. Lets promote the awareness and make everyone aware of the after sales support companies are providing and choose the one who can provide reall support.