Sony India Complaints & Reviews

I have purchased a SONY XPERIA hand set IMEI NO [protected] on 21 -10-12 , within 1 month of purchase i am facing problems l
1) Speaker not working
2) Echo problem

For this i submitted my Handset to authorised service centre accel Frontline limited on 30 nov Ticket id W[protected] they assured me to i will get my phone within a week . I contacted them after the week then give me no proper reply , they said to me to come after one week they also stop receving my phone
everytime i have to contact them for status i have to go their shop which is 10 km from my house which cause me lot of problem .

I tried contacting sony xperia call centre from their side also no satisfactory reply was given .

Could you please help me with this issue

Thanks & Regards
Anand Joshi
[protected]
[protected]@gmail.com

I purchased the said handset on November 4, 2012 and since from the very first day I have having issues with the incoming voice, handset rebooting itself etc. I called the toll free number a few times and visited service center with no resolution. Not only this I wrote an email to the customer service head and that too with no response. I need the full refund of my handset (Rs 19599/-) or else I will be forced for some legal action against the company.
Here is the no response email:-

From:
"Mohit Agarwal"<[protected]@rediffmail.com> | Add to Address book |This is spam

To: <questions.[protected]@support.sonymobile.com>
Subject: Issue with handset - Please forward it to the Managet - Customer care Cell
Date: Sun, 02 Dec 2012 12:48:33 IST
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?
Hello there,

I am writing this email asking for the refund of my amount I spent for purchasing Sony Sola MT
27i on November 4, 2012, with which I am regularly facing issues and the same is been updated
to your call center and a visit to your service center.Here are the issues in question:-

1- Very low volume in the incoming voice through cellphone
2- Pathetic Battery Backup
3- Hanging and rebooting and many more

I already visited your service center yesterday and they reinstalled the software but the issue
still persist. I am sorry I don't have time to bother you guys or your service center guys, the
issues reported above is from the first day I purchased the handset and the issue is alrady ben
conveyed to you by calling your toll free number. Kindly refund and take this crap back abd
close the matter PLEASE !!

Thanks,
Mohit
Contact Number -- [protected]/[protected]
+++++++++++++++++++++++++++++++++++

I wonder what crap these companies are been doing entering Indian market. Has this been US, these would have been banned for lifetime. Though I assure that I am not going to leave them for less then a refund.

Thanks,

Mohit

Contact Number - [protected]

I gave my mobile before oct 20th for slide problem and charging problem.but,still now they didn't give me the correct date to deliver my mobile and i give my mobile in sony ericsson authorized service center in coimbatore(k.g.electronics)...

Hi,

I bought a phone sony xperia tipo dual. after one week problem start coming . i submitted my phone to service center.they provided service or repaired my phone in one month and from the next day i collect my phone from service center again a new problem started to come .now again my phone is in service center.neither they replaced my phone nor provided a qualitlyy customer service.

from my views sony handsets are highly unreliable and service is highly unsatisfactory.

Hi,
I have destroyed my Sony Home Theatre System DAVTZ 145 by my own hand. It is a system.
It is a product. It was way below my expectation. I will consider that I have burnt Rs 10,000/- by buying the system. Thanks to all of you....who had misguided me during my purchase of that device.

Don't Buy....Don't Buy....Don't Buy....Its a request to my consumer friends.....Don't Buy Sony DVD Home Theatre System DAVTZ145. Because even after owning a DVD Home Theatre Systemof worth Rs. 10,000/- you can't watch movies in original DVDs due to region problem. Its my request to the seller that you should convey it at the time of selling the product. I feel cheated after buying this product. What is an use of a DVD Home Theatre System if I have to depend to pirated DVD and not original one. I bought it from Vijay Sales Goregaon East, The Hub last month. Please guide me to change my DVD system and mujhpe krupa karo boss.....I am a middle class man whose mony has got values.

dear sir
i have purchased a new xperia j phone on ganpati telecom on rajpur road [dehradun] but suddenly my phone contain problem then i can go to the sony care the he will say s that he will replace my handset he can give a handset doa to me and send me to the retailer and retailer said me that the xperia j is not on a stock then stock come he will give a handset to me i can purchasing date is [12/11/012] and i can give a simle care give a doa on this date [16/11/012] then he said that daily the stock is not comming to me and he will not give a hanset to today also he will said that and today date is [7/12/012] i can wait so long time sir u can tell me what i do sir give me fast reply sir plz my contact no is [[protected]]

Dear SIR,

I HAVE PURCHASED SONY VAIO SVE15115ENB ON 01/08/2012 AND AFTER FEW DAYS THE LAPTOP STARTED GIVING PROBLEM. ITS TOUCH PAD STOPPED WORKING AND LAPTOP WAS TURNING ON BUT WITH NO DISPLAY.I HAVE VISITED SONY SERVICE CENTER LUDHIANA ON 29/11/2012 AND THEY HAVE RETAINED MY LAPTOP FOR ONE DAY AND RETURNED THE SAME ON 30/11/2012 WITH REMARKS ON THE JOB SHEET " RAM AND TOUCH PAD RE FIXED. RECOVERY DONE. SET OK".

IT WORKED PERFECTLY OK TILL 06/12/2012 BUT TODAY SUDDENLY ITS DISPLAY WENT OFF TOUCH PAD AND KEYBOARD STOPPED WORKING. AFTER AFTER SOME TIME KEYBOARD STARTED WORKING AND TOUCH PAD IS STILL NOT WORKING.

EITHER SONY SERVICE LUDHIANA DID NOT FIXED THE ISSUE PROPERLY OR THERE IS SOME MANUFACTURING DEFECT IN THE LAPTOP.

IT IS NOT EASY FOR ME TO TAKE MY LAPTOP TO SERVICE CENTER EVERY WEEK.

I REQUEST YOU TO PROVIDE ME REPLACEMENT OF THIS FAULTY LAPTOP. AS IT IS MATTER OF CONCERN THAT LAPTOP COULD NOT EVEN WORK PROPERLY FOR 4-5 MONTHS AND WHAT WOULD I DO AFTER WARRANTY PERIOD?

JOB SHEET NO: J21618344, SR NUMBER OF LAPTOP : 7008061

PLEASE PROVIDE AN IMMEDIATE SOLUTION TO MY ISSUE.

i bought a new mobile on 3 nov 2012 worth rs 30000 but within 10 days after purchasing its speaker is dead.i ask to costumer service for the replacement of phone they tell me phone could not be replaced and u have to submit it in service center . i submit it on 24 nov 2012 but till now my phone is not repaired and i have to purchase as it is from the service center due to some reasons.
now what can i do,i am in tension that my 30000 is wasted
please help me and replace my phone or give my cash back if possible
my contact no. is [protected]

Battery is not Charging inspite several attempts(i.e with charger, laptop).

I purchased it on 31st Oct. & the touch was very bad after 10 days & now the motherboard also gets defected as per service center & now these people say that they will not give me new replacement , Infact they will repair complete mobile.(Motherboard, Touch & Speaker).

What i want is complete replacement for my mobile.


Sachin Tyagi
Mob No- [protected]

I have given my phone to accel frontline services ltd on 31st october 2012,but till now I didn't get my phone back,their behaviour towards me is also not good,they only extends the date and making me fool,after 2 months of purchase my phone stopped working,please look into my matter and take suitable action..ticket id-[protected].

Dear Sir i ordered a Sony laptop from timtara on 29/09/2012 and still I have not received the delivery. When I tracked that through the site of timtara, it says that “Awaiting Shipment” (order #[protected] I contacted timtara, they are saying everyday that it will reach today or tomorrow but still its about 63 days already and I have not received it yet. But on the site they had written the status that delivery time will be within 21 days. Why the hell they are writing that they will deliver in 21 days and making false excuses everyday that it will reach. At the time of payment they had taken it already and still not delivering. and even i had tried to cancel this product after 2 months , but they were not canceling and not giving my money back . Sir Details are as below

Order Status: Awaiting Shipment
Order Date:[protected] @ 5:16 PM
Order Recipient: Roshan Surana
Order Total: Rs. 23,799 INR

Billing Details
Roshan Surana
201, Mahavir Darshan Appt ,Nr old Mahavir Hospital ,Sagrampura , Surat -395002
surat, GUJARAT 395002
India
Shipping Details
Roshan Surana
201, Mahavir Darshan Appt ,Nr old Mahavir Hospital ,Sagrampura , Surat -395002
surat, GUJARAT 395002
India
Order #10332914 Contained the Following Items:
Item Details Price
1 x Sony VAIO E Series SVE11115EN Laptop (Black)
Rs. 23,799
Total: Rs. 23,799
Shipping: Rs. 0
Total Amount Payable: Rs. 23,799 INR
Regards

my name is s.senthil kumar i have purchase a new digital sony camera dsc hx1 from sony centre trichy the company gives a 3 years warranty period in the warranty period i have faced automatically on off problem in the camera i have submit the camera in the sony service centre in[protected] and job sheet number is-VAT NO:[protected]-CST NO:245834-ST NO: AAAPH9139FST001-job no:259. The service engineer told me the spare parts is not available in the market they do not give a valid response and rectify my problum

sir, I have purchase sony dsc h 100 digital camera from flipkart (delhi). but its charger not working after one month....please solve my problem..

We purchase Sony TV from Noida and got three Luck Draw coupens , The draw was supose to was 19 Nov 2012 after Dipawali , till today 2 Dec we hav not got any massage about the draw ,even we do not know what is the status of the luck coupen draaw ..???

Hi

I bought a Sony LCD T.V. from a dealer in Lajpat Nagar in Aug - 2011. On 21st Nov'12 the T.V. stopped working, the display was hideous and jumbled though sound was clear. I called up the Sony customer care and an engineer came to my place who informed me that the T.V. Panel is faulty and it would cost approx. Rs. 12000 to get it fixed and there will be no warranty period.

I highly disatisfied with the kind of equipments and products Sony has been offering and apparently i am not the only one who has faced this issue.

Why would someone spend thousands of rupees on a product that does not even work for 16 Months.

Why would the consumers agree to your logo - make.beleive, when the products are not reliable.

I can't afford to buy a new T.V. and hence i request you to help me here.

Please assist me or i'll have to liase with Media.



Detractor & Disgusted Customer
Bharat
+[protected]
LCD Model EX 400

I bought Sony Digital Camera with 3 years warranty and its expiring on 22/12/2012. It worked well only for 1 year, after that it never worked properly. I got it repaired 2 times with the Sony service center but in vain. It worked again hardly for 1 week after the repair. The service centers are of no use, no one there knows anything about the device. I've got it repaired at the Hazratganj and Indiranagar Sony service center at Lucknow. Only few days of warranty are left. It was my first Sony camera and i had such a bad experience with it. I also filed an online complain with the Sony website and got no satisfactory response from their side also.

Sir, due to harrased by the Service Centre of Sony, I had given a complain on 24.11.12. But till now I am not get any reply 4m the complany. Now I came to know that the service centre mentioned in the online that my handset was repaired and disposed off on 22.11.12. But actually the Service Centre had neither repair nor returned me till now. For which I several times I contact with the customer care, and assured me to wait. I also requested to reply the status report to me in the mobile No. [protected] or my Email I.D. [protected]@yahoo.com. But i have not got any communication from the customer. I purchased the handset on 18.02.2012, but the as per the job seet it is mentioned that set was purchased on 18.02.2011 & now it has no warenty.
I therefore request you to please look into the matter personally and give the service as per the norm of the company, other-wise I am bound to knok the door the Court as per the law.
Thanking you.

My camera has stopped working within a month it is displaying that-ERROR CAMERA NOT AVAILABLE.So please reply immediately.

thanking u in anticipation....