[Resolved]  Sun Direct — Signal offline for the past 2 Days

thers is no response from the customer care, all the phone lines are always engaged, no news in the sundirect website, we couldn't watch spain vs germany semi's, almost 48hrs gone there is no signal. very very poor support, i am going to disconnect the connection. worst support ever, thanks kalanithimaran.

sun direct pure waste

since 48 hours there is big blunder in sun direct transmission and even they are not given any message to customers and there is no information about the problem in their own web site. I really feel bad about this and i am going to take legal action against them

Me too facing the same problem...the customer care just politely sad that the signals are lost. they have they
forgot their reponsibility ? I appeal to the govt. to cancel their licence and to refund the customers money and pay compensation for the same.. the caption "Ghar Ghar Me Sun Tan Tana Tan " is fake...

Dear Friends, I agree with you. Myself too is facing the same problem from past 48 hours and unable to connect to their call center. By luck i got connected today to Delhi Customer care and the crap lady who picked up the call did not understand the problem at all. Such a crap people in Sun Direct. I cut the call as it was a complete waste to let the CRAP know what the problem is. She was so smart that she does not know English and keep repeating only one thing "Sorry for the inconvenience Mr. Kumar". Delhi Customer care id full of NUT people. Never call to Delhi Customer care, else you will be wasting your money only in call. These NUTS will not be understanding your problem. How can they resolve your issues, if they dont have mind to understand the problem first...Complete crap Sun Direct...

Pradeep

WHAT A DTH SERVICE NO SIGNAL, NO REPLAY FOR EMAIL, NOT ATTEND CALL CENTER,
IT IS THE REALLY VERY VERY BAD SERVICE OF DTH LAST TWO DAY I CAN NOT WATCH MY FAVORITE PROGRAMS ON TV AT LEAST NEWS.
AND I TRY TO UNDERSTAND THE PROBLEMS BY SUN DTH'S WEBSITE BUT LAST TWO DAY NO INFORMATION ABOUT THE PROBLEM TODAY I SAW ONE MEASGE ON THE SITE OF SUN DTH(www.sundrict.in). IT WAS THE RESTORING PROBLEM BUT I DONT KNOW WHAT IS RESTORING
AND WHEN IT WILL BE READY TO USE ?????????
SOME NEWS IN ISRO WEBSITE

MY CONCLUSION IS DON BUY SUN DTH SERVICE TRY OTHER DTH SERVICE BETTER COUSTMER SUPPORT BY ISMAIL PALAKKAD

Worst services My DTH fo 3 days since 8/7/2010... what is the prob...

SUN DIRECT IS UNRELAIBLE, DONT R4ELAY ON THEM.ALWAYS GO FOR OTHER SERVICES LIKE DISH TV, BIG TV, TATA, AIRTEL ETC..
SUN DIREECT IS VERY POOR SERVICE AND FRUADS EXPICIALLY THEY ARE MAKING ARTIFICAILS PROBLEMS AT THE TIME OF FOOTBALL MATCH BY ACCEPETING CRORES FROM OTHER CHANELS FOR MAKING THSI PROBELMS/NO SIGNAL FROM 7-07 TO 11.07 THAT THE FINAL DAY OF FOOTBALL MATCH.THESE ARE FALSE PLAYS.REALISE THIS THINGSIF ANY PROBLEM WITH TRANSPONDER HOW DISH TV AND OTHER SERVICES GETTING SIGNALS.?.THIS IS VERY CHEAP.

Hello SUNDIRECT. I don't think this is acceptable.All companies have a backup plan in any CRISIS.
This is Electronic Communication so problems may come, but you should have a backup plan to restore the support in minimal span of time.Don't you have a CRISIS MAnagement team in your company? It is really shame that you don't have a BUSINESS CONTINUTY plan..shame..shame...

Sun direct is very keen in making new customers rather than satisfying existing customers... This is the reason for al their problems... Let them handle the existing customers to be satisfactory... But they never do it... Always tend to increase their network without worrying about service... They need quantity.. not quality... ITs utter waste telling 'We have 5 millions customers'...! truth is no one is happy among tat 5 million..!

yes... customers across india are facing the same problem. This is cos they say that there is some major technical problem with the satellite transmission and they have informed ISRO (Indian Space Research Organisation) about the same. But i guess even ISRO is just sitting on this and doing nothing about it. Never knew ISRO is so laid back in their services to overcome this technical glitch.

This what is issued on ISRO Official Site[protected][protected][protected]

INSAT-4B Spacecraft Affected by Power Problem
Due to a power supply anomaly in one of its two solar panels, there is a partial non-availability of services on India’s INSAT-4B Communication satellite.
The INSAT-4B carries a total of 24 communication transponders (12 Ku-Band and 12 C-Band) and has been in operation since March 2007.
On the night of July 7, the satellite experienced a power supply glitch which led to switching ‘OFF’ of 50% of the transponder capacity (6 Ku and 6 C-Band transponders). An expert team is studying the possibilities of partial utilisation of some of the transponders that were switched ‘OFF’ and restoring the services at the earliest.

SUN DIRECT PURCHASED THAT TRANSPONDER FOR CHEEP RATE, THAT TRANSPORDER LOST THEIR LIFE IN 2008 BUT NOW IT IS NOT REPAIRABLE SO I SUGGEST ALL SUN DIRECT CUSTEMERS GO THROUGH OTHER TV PROVIDERS OTHERIWSE TAN, , , , , , , , , , , , , , TAN, , , , , , , , , , , , , , , , TAN, , , , , , , , , , , , , , , , , , , ,

Why this SUN direct people are sleeping since last week. Eventhoigh a lot of complaints are follow ups are made by customers they not even bothered to sort out the issues. Can we lodge a case against this company. It is given to understand that some customers are getting signals around my area and there is no problems in viewing channels. Why myself is not getting the signals while my neighbours are enjoying the same. It's too much...are they testing my patience????????

This complaint is registered because of he agony that we have faced over not able to view the channels on 8TH jULY to till now 17th July .The reason i was told that because of satellite problem they are not able to transmit the signal.But Sir i want to mention here that if it is their problem then we have to bear while everymonth before the last day comes they just disconnect the transmission without even completing the 30 days time, they are very professional in their work then how come we as a subscriber have to bear their problem.I THANGAVELU.P on behalf of all the subscribers of Sun Direct request them to give the compensation for the inconvience.

I also fase NDTV and Cartton Chanel

We are not getting all malayalam news channels since last week please resolve this problem as soon as possible

Our smart card ID [protected]

Box NO : CO [protected]

Name Yohannan D

ASST COMMISSIONED OFFICER

the sun dierect conection is not good . as along days we arent getting connection . we allready paid the money for one year, now what to do. it is cheating. mirash ali kt

Respected sir
My Name is S.Loganathan, My Cell No:[protected]/[protected] & Smart Card No:R[protected]. i am a Very Old Customer.Yesterday Morning around 11.30am i recharge Tamil Basic & Venus plus Pack. Tamil Channels activated But Venus plus Not Activated, till know I made around 7 to 8 calls.
Sun direct Customer Care executives told Venus plus channels is active. But it will not work Venus plus. I am totally upset & I am not satisfied with your Customer Care Service.
I request you to take action immediately, if not I will cancel SUN DIRECT. I am moving to another satellite Network & I refer My friends to don’t Buy SUN DIRECT.

Regards
Loganathan

sundirect why remove ndtv imjine mtv music utv move and athor chanel