[Resolved]  Tikona — Tikona Cheaters!

when i connect tikona it is not giving the speed of 2mb/ps.therefore they said, it gives only 18kb/ps speed.

First of all u shouldnot pay tikona installation charges by cash they accept only check of 500 rs for installation charges . what ill suggest u give the checque of 500 to the tikona salesman get ur 500 bugs back . Here stars ur hell journey ull cry u wont get the speed u wont get the network it will always show error theyll continue billing u for that. so ehat ill suggest u give the cheque get the connectyion once connection started call ur bank stop the cheque payement use for a month when theyll com for maoney we will make their lile hell tit for tat

I am having Tikona broadband connection customer ID [protected] having 449 which claimes to give 150Kbps speed, I never get speed more than 8Kbps and some times even less than 100Kbps but inspite of complaining almost daily to costomercare since last 15days month is no resolution of problem and now i am fed-up calling them but never get a satisfactory answers.

I am also having problem with TIKONA. My problem is that connection is lost with each and every time i have been trying to attempt a connection. After connectinf with just a few seconds I LOSS IT.
Though i have the plan for 300 kbps !!! Till yet they don't solve my problem !

I am having serious experiences with Tikona WI –BRO, on 30th june 2010 I was lured by one of the marketing guy Mr. Krishna who came to my residence with the offer for the internet connection. He gave a nice picture about the internet subscription plan & ask me if he can see my PC.
I showed him PC, to which he said that it is a matter of just Rs 300 /- pm & some one time charge of Rs 500 /- to get the connection during his examination of my PC he could not connect to their wireless connectivity, then he said that hewill come upto networking guys as my PC was VISTA supported. Within 2 hrs he came up with two guys who later in some time got the configuration setup for internet connection which was got connected finely with Tikona wireless system.
On seeing this prompt action Mr. krishana convienced me that they have a very strong set networking support & any issue can be handled by just calling up the net assistance on[protected] which is the 24 hrs online so I agreed to take up the connection gave a cheque of Rs 800 /- dt 1/7/2010 & filled the application form no [protected] gave him all the relavent supporting required by him to get proper registration with TIKONA. To which Mr. Krishna said my account will get activated with 48 hrs to which I was OK with.
On 1st july I got a SMS from TIKONA stating Password & some partial digits o[censored]sername.
On 2nd july the networking guy came with connection kit for installation & showed how to login with TIKONA, he also got username updated from the backhand team, the connection was installed properly. Next day I login with my userID for some surfing for about 1 hour.
The next day that was 4th july I could not logged in & the page prompted the error
Authentication failed. Reason [External AAA returned a failure, but did not specify anything in Reply-Message.]
I called on[protected] to check for the reason on. I was told that since it was new connection it will get resolved in 24 hrs.
On 5th july after 24 hrs when the error was not fixed I gain called up to check the update the technical support guy told that it will resolved in next 24 hrs to which I asked is there any issue from my side regarding the application form or for the payment. I was told that there is no such issue.
On 6th I got a call from TIKONA if the installation was done at my residence, I told them that installation was done but there is some error due to which I am able to login. I was told that this issue will be solved by evening & I would get a new password to login.
I waited till 7th for the password, but failed to receive any solution
On 8th july I tried to connect the internet but got the same error, so I called up again to check up. This time the technical support guy told that error is under process at backhand it will be resolved in next 48 hrs, to which I got annoyed ask for assistance from his senior for proper feedback on the issue. I was connected to Mr Prasad after brefing him all these updates he finally ask for 48 hrs of time to recetify the issueto be on the safer side ( it had been already more than 72 hrs ) I finally said ok on his high dedicated commitment.
I tried to connect after 48 hrs I FAILED to connect and the error was once again
Authentication failed. Reason [External AAA returned a failure, but did not specify anything in Reply-Message.]
I CALLED AGAINED TO CHECK THE UPDATE WITH THE TECHNICAL SUPPORT THE GUY AGAIN ASKED FOR 24 HRS TO CORRECT THE ERROR I ASK FOR Mr. Prasad the senior guy who had given me that DAMM commitment, Now Mr. Prasad say after his request 48 ++ hrs time that he will go & check with backhand team for the rectification & assures no time limit AND FROM MY SIDE I WILL HAVE TO KEEP ON LOGIN TO CHECK IF THE ERROR HAS BEEN REMOVED BY TIKONA.

Today also religiously I tried to connect with new password & GUESS WHAT HAPPENED THE SCREEN PROMPTED WHAT !!!
Authentication failed. Reason [External AAA returned a failure, but did not specify anything in Reply-Message.]
I called again[protected] the guy told I will get again a new password try that, with the new password the screen face didn’t change it showed the dam error of
Authentication failed. Reason [External AAA returned a failure, but did not specify anything in Reply-Message.]
Firstly no no ultimatily I would like to know what is there any issue from my side, then why is that not told to me straightly.
Secondly would again like to know what is this error of AAA,
I have found it very stressfull to get out of this & I hope you must have also found it while going through the mail IMAGINE how painfull it has been to actually deal with & to find to solution.
It has become a routine to login and to find error call your techical support, he will ask for 24hrs & so on.
TELL ME FRANKLY IS THIS GOING TO BE RESOLVED.
USER ID [protected]
CUSTOMER SANDEEP JADHAV.

Tikona — Wrongly charged 3 times

Dear Sir,

I am using Tikona Digital Network's router for internet service.

I was wrongly charged in March-2010, the router was not working for 15 days and they had charged me for whole month.

After that I had not paid the bill since June-2010 and then I paid the bill and started their service again.

Now in June-2010 they have again wrongly charged. The plan was FMC-599 means your maximum bill will be 599+service tax and they have charged me 819 and there is 800 as a deposit in Tikona.

After that I have placed disconnection request. And they have not collected their router. Instead of closing my account, they have generated a new bill for me which shows June-2010 and July-2010 usage (I have placed a disconnection request in June-2010 and they have charged me for July-2010 too)

Now I visited their web site to see my status, its showing June-2010 + July-2010 bill!

Help me out!

Tikona — fail 2 connect internet

hi tikona its kalpana ravindra deoghare one of your customer i am generating a problem 4m tikona ..................my id no is [protected] ,,,,, i have generated my bill at 13th august of rs.2010/- but still my there is authentication failed AAA error on my screen plz activate my connection.

Yes its true the same has happenned to me my user id is [protected]

I agree with you i am also a tikona victim

kanika

Congratulations ! I have decided to pay up the Tikona bill of Rs. 274 inspite of not using your service for a single hour. In fact I will be paying Rs. 500+ Rs. 274= Rs. 774. The 500 rupees was the security deposit. I have attached the full and final settlement receipt for your reference.

Congratulations to Tikona billing department for being persistent in sending bills on regular basis and charging interest at the rate of 120%. Indeed many many congratulations to the CFO of Tikona. It is an excellent business model- in modern electronic extortion. I hope you will give some management lessons in Harvard and other institues and explain the new MBAs how to run these types of businesses and make returns of 120%. Congratulations again.

Congratulations to the customer service team for actually managing to shield up to 50 calls from me to reach the concerned person who can take action. Customer service team you are doing a wonderful job at not providing any customer service. I think you should ask your management for a raise. It has been truely frustrating experience to the customer which means that you have done a fine job

Congratulations to the management team for hiring individuals in billing department and in customer service. They have done a tremendous job at not allowing any information to reach the management. The best part is that the management believe that everything is going well when it comes to customer satisfaction.

May you all succeed in extorting more money from the customers. Also is Tikona going to come out with an IPO? I think I will try to see if I can buy some of your shares. I am really impressed with your business model. The best part is that it is legal

Wishing you all the success in the future

i have called customer care 3 time about my 1st bill, every time they logged my complaint, they provide complaint number, but no one get back to me, i m sick of this services from tikona,

moreover their 4GB free usage per month is absolutely lie !!! they are cheaters !!!

They are big time frauds... their service is pathetic and awful... their customer service sucks... more over they want us to pay the damn bills on time.. why should someone pay for the services which he is not getting in the first place!

My suggestion to who so ever asks if he wants to go for a Tikona connection... the answer is a BIG NO... not any product of tikona.. they are a loser in the Internet Field...

They raise service requests or complaints and never address them.. finally just close it without notifications... they not meant to be in business... HEADS...

USER ID[protected].

Tikona is not Authorised Serviced Provided. Tikona Name is not there in TRAI Web Site. I took 512 KBPS Broadband Connection. Every Day Internet is Slow and they are cheating the Customers.

I applied for the installation of CB299 Plan on 18april 2010 and the person who came for checking if the signal is fine in the area has cheated and took Rs.500 as registration fees(cheque number-343294).After 2 or 3 days 2 persons came for installation but they couldn't as there was no signal at all in the area.
I paid on April 18th 2010 to Tikona Broadband and today is 24th.march 2011, i didn't get my money back from tikona,
Everytime I call they say within 15 days... and now its is 330 days and my account still active and i am getting bills regularly.
Its such a frustrating thing...Even after telling that I shall report to Consumer care.They don't care.Such a worst service...
my service id was [protected] and last complain number is 1-[protected]..

AFTER THAT..
I again applied for a new connection (ful499 plan) on 2 september 2010 when the signal problem was solved and the connection was installed on 4 september.i have paid 500 rs again for installation and cheque was cleared on 10-sep-2010 from my account.my cheque no. is 343296 but now my connection is not working from the 2nd october due to non payment.I Complaint many times in Tikona Customer Care but my problem is not solved.my id is [protected]. my last complain no was 1-[protected].

thanks
gaurav bhalla
[protected]

EVEN I FACED THE SAME PROBLEM THESE PEOPLE DONT SHOW THE SAME INTEREST TO GIVE CONNECTION LIKE COLLECTING THE MONEY...
MY SINCERE ADVICE TO ALL IS PLEASE DONT GIVE MONEY EARLIER UNLESS AND UNTIL THE CONCERNED PERSON IS WELL KNOWN TO U. BETTER PREFER SOME OTHER NETWORK.
THEY HAVE COLLECTED 1500 FROM ME.AND THEY SAID THEY WILL PROVIDE THE CONNECTION IN A DAY. TILL NOW I DINT GET THE CONNECTION THIS IS REALLY IRRITATING.I'M GOING TO COMPLAIN TO THEIR HIGHER OFFICIALS IF I DONT GET THE CONNECTION IN THIS DAY.

Hi This is Mr. Mookerji from Bangalore. I have applied for Tikona BB. I have had a similar experience like all others. I have been promised by the person from Tikona named Sai Ram (that was the his number [protected]) who came to collect the required documents and the check that the possibility of a new connection takes 24 hours, thus I issued a check of 1213 accordingly. Next day no one came for the installation, besides he did not give any receipt against my application. Whenever I would call this scam he would not answer my call. When I would call customer care no one responded properly. Being insecured I have dishonored the check on a day later. Couple of days later someone from sales department called and apologized for such incident caused by their sales representative and pleaded for second option try the connection first and then pay the amount 1213. Fortunately their Wi-Max connection did not work at my place, hence everything was retained by them. Now the situation is everyday they are sending me messages and asking for Wibro service bill of 512. How strange think that this is the new way to cheat people and make money.

I'm another victim of Tikona. My payment check got cleared on 22.07.11, from that I'm continously calling their customer care to come and install internet however no one has arrived yet. I also marked a mail to all the email addresses whcih are available on their site however it is also of no use. I'm completely pissed off with them and suggest everyone no to go for their services, they are just a bunch of [censored]s...

Dear All,

I have been a Tikona subscriber( User Id-[protected]) for the last 12 months and had some serious speed issues. The internet is down since a month now but no one at Tikona is aware about the exact reasons nor is any solution available with them. I get the speed and mostly even the web page doesn’t load or shows Reset connection. I have been complaining to the customer care executives and the service engineers did turn up a few times but have not got the problem fixed. Neither the customer service executives are helpful nor your technical department. I am quite annoyed by this.
The toll free telephone is always engaged (looks like the phone is of the hook). Complaints to their customer care do not get any response.
No connectivity at every times in the day since a month, they confirm me that engineer will come within day. But still no any call received and reply from them...
Last time your head customer executive said to me your services will be interrupted at the end of Technical Department. I Don’t Know The Reason. When I said I m not paying any bill amount, he said to me, go to the cyber café and pay your bill. What a shame on you and your department?
Still the internet is not working. Please look into the matter.
I don’t think I want to use your lousy services anymore so please note that whatever is the last bill amount is never going to be paid by me.

Just to keep you informed, I have also written about your lousy and sad service in all broadband blogs possible!!

My complains request id’s:

1-[protected]Progressing11/09/201111/09/2011
1-[protected]Closed11/09/201111/09/2011
1-[protected]Closed08/09/201109/09/2011
1-[protected]Closed08/09/201108/09/2011
1-[protected]Closed05/09/201105/09/2011
1-[protected]Closed05/09/201105/09/2011
1-[protected]Closed13/07/201126/08/2011
1-[protected]Closed10/06/201105/09/2011

regards,

Nitant Srivastava([protected])

Tikona have extreme poor services and bad network which is down all the time.
I am also facing the lot of issues in Ghaziabad. Their internet is highly non reliable and the onsite engineers are not skilled to fix the problem.
I gave a cheque to them on 28th Oct 2011,
The internet (modem) was installed on 16th Nov 2011 (18 days)
Went live on 18th Nov 2011, since then it's hardly up anytime.

Every day I call them, they do some reset, it comes up or send a engineer to my home who make it up, but Alas, it hardly works for 1-2 hours only.
In 15-20 days, I have called them many times and what they gave is just false assurance with no solution.

Airtel charges a bit high, but they have extreme good network and services. I'll strictly recommend all to never go for Tikon services.
One of my neighbors who has recently surrendered the Tikona connection (after 2 years of pathetic experience) advised me not to take their connection due to bad network and poor services. But unfortunately, I ignored his words after looking at flattering advertisements and low rental plans and got to be another victim of Tikoa internet connection.

All who are reading this message, be cautious about Tikons services. Just take a feedback from some known person before become another victim and face so much of trouble.
It might look cheap, but honestly, it is not worth.
They will not listen to you once you pay money to them. Their senior executives and marketing guys will commit everything initially, but hardly deliver anything once you become a customer. During a demo, they’ll be able to impress you, but once you subscribe, you’ll feel how helpless you are.
We receive excellent Tikona signals in our society, but it hardly works.

If you don’t believe me, try it yourself.

I hope the word of mouth and internet (the blogs and feedback) may be of some help to someone.

Now, after days of followup, I am trying to work with them to surrender my connection. I went for Rs. 2999 advanced rental plan. But I doubt if the greedy Tikon is going to refund anything thing (I won’t be surprised if they ask for extra money or do not return anything).

Hi, im KRISHNA TEJA from Hyderabad . I paid rs1100/- for 449 plan with 2mbps unlimited for two months on feb 8th 2012 to Tikona Broadband and promised to get connection within 24 hours till today .i.e. 13th.feb 2012, i didn't get installation from them, Everytime I call they say within 24 hours... and now its is 5 days and my account still not activated . Its such a frustrating thing...Even after calling Consumer care.They don't care.Such a worst service...my service id is "[protected]".

They promised to give me PWD & ID...i got my ID but regarding PWD every time i call them, they say ur service is not activated...this is " [censored]ing my patience"...

I jus wana knw 1 thng i[censored] guys cant gve connections y the hell r u taking mny from us...every time i ask u abt my installation u say its technical problem...i[censored] have a technical problem y to promise connections...u r wasting our time a lot...im having a competative xam thats only reason i have opted for this internet...but u guys r real bad...i[censored] cant gve me connection please cancell my installation and gve my money back...plz