Tikona Digital Networks Complaints & Reviews

i am trying change my plan to 299 to 799 but from last month did not give any resposne. i call on call center they say ur accont not close.

They are having good and improved customer care now.

and the speed is the fastest, no doubt...

Hi! I want to change my plan. please contact me ASAP. my number is [protected].

Thank you
Tabrez

Sir
I have given connection in 599 plan And in that plan the downloading speed is
300 Kbps
but
I got the connection for only 150Kbps and the downloading speed
is 18--20 Kbps only i am feeling insufficient on your service
i[censored] didn't do the needful then i wont pay the bil for this month

i am using tikona 499 plan of 150kbps speed but getting only 59kbps
customer care executive saying problem will be resolve
but 6 days passed and problem remain same
should i pay this month bill ?

I would like to change my plan from 499 to 299 with 1000MB. How to change my plan. Could anyone plz let me know. My no is [protected].

Thanks in advance.

I would like to change my plan from 499 to 299 with 1000MB. How to change my plan. Could anyone plz let me know the details howto change the plan and inform me thru mail kov.[protected]@gmail.com

i am very angry about customer care because i have changed the plan ful 599 to 49 before 3 months back stil now no response from tikona care, & from 3 months ididnt pay the bill & now i am disconecting the connection

tikona customer care service is very bad, they does not attend the call, its toll free number is very bad, plan changing is very troublesome process,
i want to change my plan for rs 800 to rs950, but its toll free number disconnected so many times, it is very painful situation for me,

Hi! I want to change my plan to 500 to 675 please contact me my number is [protected]


Thank you
prabhakar.c

Beware of Tikona wifi broadband connection as they give false commentment regarding their plans and speed also false commitment regarding the Installation.
And very poor service.
Beware
Beware.

Tikona services are not good... customer care is very bad... No commitment

Tikona Services is Very Nice and Good Service but Little Problem not branch in Surat City

mera paisa bhut jyada haiii..

Beware of Tikona wifi broadband connection as they give false commentment regarding their plans and speed also false commitment regarding the Installation.
And very poor service.
Beware

amitbheda surat

--- On Tue, 24/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: Fw: REMINDER 6 --- Fw: RE: Change of address Request
To: nodal.[protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, Tarun.[protected]@tikona.in, Heramb.[protected]@tikona.in, Rakesh.[protected]@tikona.in
Date: Tuesday, 24 May, 2011, 9:33 AM

I have checked the self care portal, there is no due's on my account.

--- On Tue, 24/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: REMINDER 6 --- Fw: RE: Change of address Request
To: nodal.[protected]@tikona.in, Prakash.[protected]@tikona.in, Tarun.[protected]@tikona.in, Heramb.[protected]@tikona.in, Rakesh [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in
Date: Tuesday, 24 May, 2011, 9:26 AM



--- On Mon, 23/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: Fw: RE: Change of address Request
To: nodal.[protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in
Date: Monday, 23 May, 2011, 9:39 AM

FYI

--- On Mon, 23/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: Fw: RE: Change of address Request
To: "Nodal Mumbai" <nodal.[protected]@tikona.in>
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in
Date: Monday, 23 May, 2011, 9:36 AM

Hi Vikas,

No reply yet...

--- On Fri, 20/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: Fw: RE: Change of address Request
To:
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in
Date: Friday, 20 May, 2011, 10:33 AM

Hello Vikas,

I have requested for disconnection on 28Apr 2011. It's not yet happened; and the bill is generating for the month of May also. Please confirm the following points

1. Will bill will generate for the month of June?
2. By when can I expect the engineer to come and collect the modem? [I will be the only from Monday - Friday]
3. I have checked the address in the latest bill [20-May-2011]; it mentioned the old address. I have requested around 10-15 times for changing the address.

Please confirm the details immediately; I will be moving to other location by the end of this month and I am hereby declare that I would not be responsible for any thing related to 'TIKONA' after this month [31-May-2011].

Note: Please see the trial mail for the number of communications between Tikona and myself.

Name: Sreekumar MP
Registered Mobile No: [protected]
Tikona Service Id: [protected]
Disconnection Request Id: 1-[protected]
Disconnection Request Date: 28-APR-2011

PLEASE CONSIDER MY REQUEST

Regards
Sreekumar MP.


--- On Wed, 18/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: RE: Change of address Request
To: "Nodal Mumbai" <nodal.[protected]@tikona.in>
Date: Wednesday, 18 May, 2011, 3:05 PM

Dear Vikas,

Thanks for the reply.

I have made the termination request on 28th April and I confirmed many your tele-executive that the bill will calculated only till the day I have requested for termination. This I have confirmed many many times.

This is the one and only one reason why I wanted to disconnect the services; bill and usage are unexpectedly increases like anything. At any cost I would not pay any bit amount of money for days after 28 Apr. You can check the usage also for the verification.

Revert back if any query.

Regards
Sreekumar.

--- On Wed, 18/5/11, Nodal Mumbai <nodal.[protected]@tikona.in> wrote:


From: Nodal Mumbai <nodal.[protected]@tikona.in>
Subject: RE: Change of address Request
To: "Sreekumar MP" <[protected]@yahoo.com>
Date: Wednesday, 18 May, 2011, 2:44 PM

Dear Mr. Sreekumar,



Greetings from Tikona!



Your Tikona Wi-bro account has been suspended on 18th may 2011. You will receive a prorated final bill calculated till the date of suspension.

Please be informed, our engineer has been scheduled to visit your premises today by 6:00 PM to collect the modem. He would contact you before arrival on site.



Kindly note the following:



1. In case if the CPE is faulty/damaged/not returned, an amount of Rs. 1500 would be charged in your Final settlement invoice against CPE charges.

2. Termination of the account will be subject to clearance of the outstanding payment of Rs.354.80. We would request you to kindly confirm once the outstanding is cleared.

Please note your disconnection reference number is 1-[protected]. Kindly retain this for future reference.

We request your cooperation and thank you for your patronage.

Regards,

Vikas Bhosale
Nodal Officer - Mumbai
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in

cid:image001.[protected]@01CC05AE.27B28100





From: Sreekumar MP [mailto:[protected]@yahoo.com]
Sent: Tuesday, May 17, 2011 3:26 PM
To: Nodal Mumbai
Cc: Nagesh Prasad
Subject: Fw: Change of address Request



Dear Team,

I am Sreekumar, raised a request to disconnect the service on 28-Apr-2011. But there is no response from any of the executives yet. I have fed-up with calling the customer care; always they are telling that the request is under process and one of your executives will come and collect the modem and all. I will be moving to Kerala this month end. What should I do from my end? Please suggest.

Name: Sreekumar MP
Registered Mobile No: [protected]
Tikona Service Id: [protected]
Disconnection Request Id: 1-[protected]
Disconnection Request Date: 28-APR-2011

Regards,
Sreekumar MP.


--- On Wed, 4/5/11, Sreekumar MP <[protected]@yahoo.com> wrote:


From: Sreekumar MP <[protected]@yahoo.com>
Subject: Change of address Request
To: [protected]@tikona.in
Date: Wednesday, 4 May, 2011, 10:22 AM

Dear Team,

Change of address Request

New Address:

Flat No 403, Guruji Residency,
Plot No: 34, Sector 44A,
Nerul, New Mumbai, 400706.



Name: Sreekumar MP
Registered Mobile No: [protected]
Tikona Service Id: [protected]
Disconnection Request Id: 1-[protected]
Disconnection Request Date: 28-APR-2011

Regards,
Sreekumar.





__________ Information from ESET NOD32 Antivirus, version of virus signature database[protected] __________



The message was checked by ESET NOD32 Antivirus.



http://www.eset.com

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

i m surfing tikona disorder

i m surfing from TIKONA disorder.there no at alllllllllllllllllllllll service.

i hate service center.

Tikona customer care "the worst customer service", who doesn't know to attend the customers and their tone is as if the customers have taken loan from their father..close the customer service as it is they are good for nothing...

Hello Team,

I want to seek your attention to this issue. My User Id : [protected] and Billing Account Id :[protected].

I am very much disappointed with the way you treat your customers. I am getting harassed and threatened by calls from your recovery agents, though I have paid all the dues.

I am not using your connection since 6 months (from Feb 2016). I asked to close my connection several times but still after 6 months I am getting bills with 100 rs penalties.

On, 14th July I got a call from some lawyer saying that I have total due of 2139/- and if I will not pay than they will do a court case. I have not used your services from MARCH 2016, but still I have paid the dues on that day itself just to sort it down. please find the details below:

Below are the details of payment:

BAN :

[protected]


Payment Amount (Rs Ps):

2140


Payment Date :

[protected]


Payment ID :

1-[protected]


Transaction ID* :

[protected]TPC[protected]


Payment status :

SUCCESS


After making this payment I got below email from your side:

============================================================================

On 22-Jul-2016, at 7:01 AM, Tikona.[protected]@tikona.in wrote:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Customer - KARAN SINGH.

Tikona broadband User ID: [protected] registered against your name is terminated.

Mentioned below are the outstanding details for your Billing Account no.[protected]

Total Amount Payable (Without Termination Penalty): Rs. 99.35

Total Amount Payable (With Termination Penalty): Rs. 1599.35

On account of service discontinuation due to non-payment, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company in 7 days from the date of this email failing which Termination Penalty charges of Rs.1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form.

Please call our ISP coordinator to return our device.

You can contact our authorized representative Harish at [protected] for returning the Modem

In the event of not being able to clear the Termination Penalty charges of INR 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query or wish to reactivate the services please feel free to write to us on [protected]@tikona.in from your registered email id.

Regards,

Customer Care

Tikona Digital Networks

================================================================================...⇄

After receiving this mail, I called your customer case and informed them that I have already paid the dues than why you are asking me to pay 99 rs again. the representative asked me to send an email to [protected]@tikona.in and then my connection will be closed.

I tried sending several emails on 22th July to [protected]@tikona.in but I always got an auto reply saying that the email if is not registered. Although I was sending emails from [protected]@gmail.com which is registered with my customer Id: [protected]. I have all the emails and can show if required.

I called customer care again and told them the whole story. the representative said that "ok sir, I will note it down and will close this connection, and you need not to pay anything". The complaint number he gave me was : 1-[protected]. I spoke to Anand and he confirmed that they will close the connection and I need not to pay anything.

after doing all these things, I am still getting bills and every month they add Rs100/- as bill + Rs100/- as late penalty.

On (15th Sep), I got a call from lawyer from Delhi ([protected]). He threatened me that if I will not pay Rs607/- than he will do a court case. I tried explaining him my issue but he was not ready to listen and started abusing me. I again tried sending several emails on [protected]@tikona.in and tried calling[protected] but I was not able to reach anyone.

Today (17th Sep), I called on[protected] and spoke to your customer care representative. I explained him everything from start to end but he was not understanding my point. He was again saying that I need to pay this Rs407/- due amount and send an email to [protected]@tikona.in than only the connection will be closed. I explained him that I already did the same thing 2 months back. I even asked him to transfer the call to his manager but he said that there is no one senior to him. I have recorded this conversation and can produce it if required.

From the above summary you can also understand that this is not my fault and you are generating incorrect bills for my account. But I don’t want to get into this long legal process that’s why I am paying all the dues Rs407+ 200 extra just to make sure that you don’t generate any bill next month. I hope this time it gets resolved. Please find the payment details below:

BAN :

[protected]


Payment Amount (Rs Ps):

610


Payment Date :

[protected]


Payment ID :

1-[protected]


Transaction ID* :

[protected]TPC[protected]


Payment status :

SUCCESS

FEEDBACK : I have used you services for more than a year and always paid all the bills on time. I have also recommended Tikona to my friends. But after this experience I will not suggest anyone to use your service. I have been a victim of harassment wherein I got calls from so-called lawyers.

IMPORTANT : I have paid all the dues and provided the transaction details. Your representative Harish ([protected]) has already collected all the instruments from my apartment. So I guess there is nothing pending. Now onwards if I get any calls or false emails/bills than I will take you to consumer court and will file a FIR for threatening me using your recovery agents (so-called Lawyers from delhi)

Thanks & Regards,

Karan Singh

Mob: +91- [protected]

THEY ARE CHEATS! They dont cancel your line once you want to leave and raise fraudulent bills on you. They will keep calling you via automated calls and sms to harass you until you pay. DO NOT EVER SIGN UP WITH THEM.
******** BIG MISTAKE ******* its worse than a government organization.

BROTHER,

I VERY MUCH AGREE TO YOUR COMPLAINT, IT HAS A VEY BAD SERVICE.

I will agree with u guys... very bad service. My case I took connection and I am getting very low signal, I have complained to customer care a week days back... No response and I had a discussion with local office they alwys give wrong information... They r in the way but no one will visit customer place.

Very Bad Service :) I don't know what to do?

I Ajay Kamble,

Had Applied for Tikona Broadband Connection After Seeing an Advertising pamplet at my residence, and also by seeing an Ad in Theatre, i Thought it is a one of the best,

I called up at Call centre And booked for a appointment 15th of nov, On 16 Nov tikona representative Mr. Arjun came up with the broacher and a form which he said to duly signed by our Society (Karmaveer Bhau Rao Society ) and gave a commitment of internet connection within 10 days after submitting the signed form, and he took a leave. After 2 days that is on 19 Nov the form was collected by Mr.Arujn and again he committed the same Thing, and today im writing you a mail 22/12/2009 because connection yet to installed in our building, we were so desperate for the connection because im not the single person waiting for the connection their more 5 people which disconnected their earlier internet connection, after several calls made to tikonas representative names metioned below .
Mr.Arjun ([protected])
Mr.Vishal ([protected])
Mr. Ashish Area Manager([protected])

But there was no action taken from your side till date, we felt Really Humilated, that after Calling so many times they Treat us as that Some is Calling, Always Negative response.

We hope that this email will wakeup sleepy heads in tikona..

Still Waiting for an positive response, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Regards

Ajay Kamble


be

Hey brother have you received any response from consumer complaints..

Do let me know if you have received any as i too have registered the complaint against auto walas but i haven't received any response from there side.

I was register my connection on 7th march and Tikona guys are promise to give a physical connection of TICONA internet at my home within 48 hours. But presently 96 + 4 hours completed but no body want to see us.

More important thing is that they already taken my all document like PAN CARD + ELECTRICITY BILL + PHOTO + INSTALLATION charges {500rs} then i don't know the problem of such delay. Previously i was talk to your TICONA car center with following guys Shisupal Deskmukh, Rani, afsal, homesh they register my complent with ID[protected] but no solution.

Sales people name Mitesh(mira road branch) they used there cell phone ([protected]) and to contact us. But presently this no. also showing switch off..


My connection details given bellow...
Name: Jasmin Khanapara
Registered Mobile No: [protected]..

sir i want a complent to all the staf of member in delhi madhu vihar branch no one vist in my house B 51 chander vihar i p extention plz reply me argent

I have a similar experience. I am using the same plan since 1 month (FUL899) which promises 600 kilobit per sec, which means that i should get a minimum of 75 KBPS speed. but i usually get only 30-40 KBPS. Sometimes it drops to 5-6 KBPS! And there are frequent line drops around the clock, disrupting my downloads. I am residing in Kondhwa, Pune. I am considering cancelling my connection now.

I HAVE TO KNOW ABOUT TIKONA BECAUSE I NEED TO USE TIKONA.HOW IS THE COVERAGE.IF IT WILL WORK IN TAMILNADU????

dear sir/mam
I am looking for broadband connection.


thanks
virendra chauhan
mob.[protected]

Dear sir
I am trying to get the live demo for theier products for the last five days.

While marketing they claimed that a live demo will be arranged within two days.
Let alone live demo nobody has bothered to even call to take an appointment till date.
Everytime I call their customer care they tell me they have escalated the matter and give me a new request / complaint no. but to no avail.

If any service provider is treating a customer like this before even the start of the service imagine the situation of after sales service.

Abdul Qadir
[protected]

Hi all ... am desperately looking for the e mail id of the ceo of Tikona.
Can anyone help pls.

Mannish from Bangalore
mannish.[protected]@gmail.com
[protected]

Tikona Broadband — Poor After Sales Service

Hi,
This is to Inform you that I had accepted an agreement with Tikona Broadband for a Broadband Connectivity 3 months ago. The connection was successfully set up after several times but finally the job was done . As a part of the deal i was expected to receive a full version free antivirus installation at my place via an engineer at the same time to action against a complaint with regards to connectivity issues . It has been over 3 Weeks since i have not heard about the complaint followup and 3 months since the awaiting of the installation .
Would like to request for an honest answer in this regards as this is absolutely AWFUL LEVEL OF CUSTOMER SERVICE .
Today its me who says it but if the trend continues Many others are yet to follow .

Please reply on some feedback and suggestions on the matter. Would be APPRECIATED

Username - [protected]

Completely agreed with all the above headlines of complaints with regards to the level of customer service. it is AWFUL & DREADFUL !!

Tikona — Non Responsive

I want to install new connection from Tikona Broadband connection provider so i registered with Tikona Company , no body is bothered to provide new connection . when company is such irresponsible behavior to acquire new customer .then what happens after sale service .

Anil Singhal

hi i agree with u...even iam experiencing the same..

What the [censored] service, just got 799 plan for 600 kbps speed and get only 1 kbps.
Please never use TIKONA 100% money waste. else upon you...

+1 to above comment, ., im using ful799, i don get neither help from customer care or f., kin speed, ., ., , ..pls don go fr it

Tikona Wi-bro — poor service and customer service

poor connection most of the time there is coverage issue..
I have called the customer services but the technical team only takes the complain and gives no assistance
When i called the customer services there representative name Minal informed me that she cannot give the supervisor's name when i wish to speak to him/her as there was no assistance from the technical team more over she kept me on hold for 10 min and then picked up the call and disconnected it which was totally a poor customer services.
when called back with in a min another representative inform me that Minal and her supervisor have left for the day
For 2 days i have no help from the technical team and my coverage and speed are very poor speed that they promise is 600Kbps which i don't get

Tikona Wi-bro — Deactivation of my service

Dear Sir,

I have obtained broadband connection from Tikona Wi-Bro. Even after paying all dues they have de-activated my services without any intimation. After repeated complaints there is no response from the company.

Thanks & Regards
Sunil Pundalik

Tikona Wi-bro — NEGLIGENCE AND CHEATING

Dear sir,
i am sorry to submit with first time such harsh language that you are CHEATERS WITH BAD SERVICES no response to customers complaints and any rectification of mistakes committed by you.

despite of my hundred times requests and complaints, you sent bill today without rectification and credit for your wrong deeds.
I am compelled to write you that you have worst services among all possible and without rectifying the mistakes whatever you sent I WILL

1. NOT PAY THE BILL
2. WANT IMMEDIATE END OF SERVICES FROM YOU
3. TAKE SERVICES OF OTHER SERVICE PROVIDER AND
4.IMMEDIATE YOU TAKE YOUR MODEM FROM ME.
OTHERWISE I SHALL DEPOSIT IT AT NEAREST POLICE STATION
WITH HARRASHMENT AND CHEATING COMPLAINT

YOU ARE SO HORRIBLE SERVICE PROVIDER THAT I FEEL GUILTY NOT ONLY FOR ME BUT ALSO WITH THE PERSONS TO WHICH I REFERRED YOUR SERVICES AND I BLAMING THE PERSON WHO REFERRED ME YOUR SERVICES.

IF YOU DON'T WANT BITTER BEHAVIOUR, THEN YOU SHOULD ALSO BEHAVE LIKE A GENUINE SERVICE PROVIDER.

*****REPLY TODAY IMMEDIATELY WITH RESOLUTION OF MY GRIEVANCES AND REVERT TO WHATEVER WRONG BY YOU (MENTIONED CONTINUOUSLY IN ALL E-MAILS ) TO GO FURTHER BITTER AND TO CONTINUE SERVICES

SEND THE RECTIFIED BILL TODAY IMMEDIATELY AND SAVE YOUR REPUTATION

OTHERWISE I WILL NOT PAY THE BILL AND ALL WILL DUE TO YOUR NEGLIGIENCY AND CHEATING.

ALSO CONFIRM BY PHONE BY YOUR RESPONSIBLE AND COMPETENT OFFICERS.

SEND PHYSICAL COPY AND SMS CONFIRMATION ALSO.


THANKING YOU


BHANUPRAKASH ASHAWA

Tikona Wi-bro — I DON'T CARE ATTITUDE OF THE HIGHER EXECUTIVES TO COMPLAINTS

REF: MY user name-[protected], cell # [protected]
This is to your kind notice that I had requested for a wi fi internet connection by paying through a cheque for Rs.500 as required by your company 0n 27/05/2010. My problems started the day I opted for your connection as the story of calling your service people and calling the help line started.
I had my BSNL broadband disconnected on the assurance of your service people that the connection will be done in a matter of few hours. The process of getting a connection itself took almost more than a month. After a lot of calls to the helpline the service was activated on 7/6/10 evening.
Since 9/6/10 I have not been able to access the net and a new ordeal started. I have made tens or rather hundreds of calls to your helpline (or is it a un helpful line). But, till today I have seen no results. I also tried speaking to the supervisor of the customer care (Ms.kavita who many a time promised to call back but failed to do so) and turned out to be of no use. On my follow up calls, the standard line is "we are extremely sorry for the inconvenience and the issue will be resolved immediately", your local technical team also failed to respond (they don’t even pick up the phone now).In the mean time one of your executives Mr. Deepak had filed a false report in the month of may stating that my problem has been resolved. But the fact was my activation was not even done when this report was filed. The records with you will prove me right. I had complained about this also but I have my own doubts about any action from your side as you have proved inaction till now.
Here are a few complaint nos. for your reference:
[protected] on 4/5/10
[protected] on 7/5/10
[protected] on 11/6/10.................. (Many a times refused to register a complaint)
[protected]n 14/6/10(request for refund)

It’s more than a month since you are trying to solve this problem, which is a far cry; but nobody has even bothered to give me a call at least. After all these days of frustrations, I spoke to ms.kavita the customer care supervisor on 7/7/10 and asked for an explanation for all this confusions. I was very much surprised to hear that I had asked for a disconnection on 9/6/10 and hence my service is terminated. As a matter of fact my request was made only on 14/6/10 for a refund. On further insistence your executives have divulged the fact that the service was stopped on the request of your executive who is locally based and his employee # [protected].
My query to you is:
1. How is it possible that somebody gets my service terminated without my consent and I have not defaulted?
2. Did it take more than a month to find out that my service was terminated?
3. Does your company allow its employees to take arbitrary action and let go scot free?
4. Does your customer have any rights as a consumer to know the facts as to why he has been denied services, though satisfying all your requirments?
5. In these days of internet and you being a service provider does it take months to find out as to who is responsible for all this mess?
6. Does your company follow any principles, consumer acts, company acts, TRAI act and many such acts/rules you are bounded by or do you follow your own acts and fancies.
The list can go on and on, but to cut things short I as a consumer demand to know why and who is behind all this. I also demand an explanation from your side and immediate restoration of service and compensation, failing which I will be compelled to approach the competent / regulatory authorities and approach the consumer courts as well to seek compensation for the damages caused due to deficiency in service and for mental agony caused as deemed fit.
P.S.THIS HAS BEEN MAILED TO TIKONA ON 12/7/2010
JAVEED A. KHAN

Thanks dear, taking into consideration your feedback I have cancelled my Tikona Installation. I hope to receive my INR 500.00 cheque at the earliest from this mother f'rs.

tikona
good service
i like tikona
thanks...

even i have similer experience. My IP is blacklisted which is not solved since long and due to this i could not able to send mails to any peoples as any mail sent to any person, is been delivered as spam box.
even speed is not upto mark and their engineers say this is very good speed.
I have been writing their engineer, customer care and even nodal officers without getting any reply which shows their non responsibility to take care of customer's complain

Tikona Wi-bro — Internet connectivity Problem

Had a connection of 512 kbps in which i should get a downloading speed of 64 kbps but through out the day if compared i get a average speed of 30 kbps. I had launched several complaints which as per the record are shown closed but the problem still persists. So kindly help me out.



With regards
Mrityunjay Mehta
[protected]

tikona internet — Low speed

I have been complaining since 23rd december. No one caring to resolve the problem.Giving me complaints no number again and again. the complaint number is 1-[protected]

Tikona Wi-bro — billing

Hi,
This is aman verma login id [protected]. My complaint is regarding my bill. Every month my bill was not come in same amount why its is. Is the billing department is uneducated. Last month bill which I pay 617/-. I got message 617/- on my cell phone and e-bill also. But when I pay my bill through self care it was 631.65/- . Why 14/- extra on my self care bill. This is e-Bill Account Number is[protected] & Self care bill account number is B[protected] amount is 631.65/-.

I attached 3 files
1 - 15 may bill
2 - 15 june bill
3 - self care

In my view my current bill is 631/- not 645/-.

the service of tikona is very bad no one .the employee is and also that prakesh bajipai who dont no how to handle the company..
i am very much disappoint about the company


please give proper service to the customer other wise do not open the compnay..

vijay shinde

Even i tried applying for the connection but same issue.. As the contact details are FAKE... Nobody answers the H.O # and as well you waste enough money on the Toll free #.. thinking u might be lucky to get connected to the Tikona Broadband... But USELESSSSSSS...

One doesnt need to be Sherlock Holmes to deduce that this is a fraudulent company. They make phony calls that you have emailed them and if you ask them for their company office address they say it is secret and against company policy to tell who they are and where they operate from.
One has to be really stupid to fall in their trap.

Hello Readers,

My humble request/suggestion to all prospect customers of TIKONA BROADBAND is to go to some internet cafes pay and use internet rather than opting this useless pathetic connection. Here my story goes...

I was planning for a good broadband connection at my flat and my bad luck same time Tikona Guys were intalling some stuff in my building. I approached the sales person he gave a plan where i would be getting 360kbps where I can use it for both my Desktop and Laptop at a time. Finally opted and there started the problems...you never get proper signals, very week connectivity...you cant imagine the speed would be 1kbps to open a website you should wait all most half a day...100s of calls went to customer care, everyone says that the problem will be solved some techy guy will visit my place and install some other device which will increase the connectivity...I was waiting for allmost two months...no one turned up!

I wonder when people from collections are very prompt for taking the money...making calls visiting my home...really PISSED ME OFF...even they were very promisive that some masiha will come and fix the problem...again I waited for a month...Finally gave a call to Cust Care Exec said to cancel the connection and do not call me anytime in their entire life for any reason and If needed said them to come and take their devices from my dust bin. I immediately switched to Airtel Broadband and I am very happy using it...

FOR TIKONA GUYS::
You either know how to treat customers or shut down your company and do some palli-batana business in bus stands. Collecting money is not only business, you should even provide service along with care.

tikona internet is a net without knot.management is poor.

I'm totally agree with consumer complaints. I'm also experiencing very poor quality. First thing the speed is about 15-20 kbps for 849 (512 kbps) plan.

i agree tikona sucks ...
plz stay away frm tikona
tikona is horrable they ll rund your money

Frm my Experience ... plz dont try this at home, sorry not only home nor any social places coz u know ...

Tikona — plz dont install TIKONA broadband

I am one of the user of tikona wifi broadband........i am not getting the speed plan is 150kbps downloading speed i am gettin is2kbps.........TIKONA is worst of all other service.........I WOULD SUGGEST NOT TO INSTALL TIKONA WIFI

I totally agreed with you.
I had been a victim of this TIKONA and suffered for 3months. No response from TIKONA customer care. Bad service. NO antivirus provided as promised. I also suggest you the same not to buy this product. Enhance this protest

I do agree, Please do not buy connection from Tikona. I took connection & it stop working from very next day. It is almost 15 days & nothing is done. I have ask for taking back their devices.

I will not suggest TIKONA. No not.

Suhas Patil
Pune.

I dont agree with U
i went ahead with 2MBPS Speed N they are giving exactly what they have promised.
and at the same time a nice flexibelity o[censored]sing ur PC/Laptop.
:)
m quite happy with Tikona.

Evalute once again
atleast see a live environment anywhere( i am suggesting to others)

tikona brandband is very very very veryveryveryveryveryveryveryveryveryveryveryveryveryveryveryveryveryveryveryvery...⇄
poor service

I am raising complain that my internet is not working properly and the speed is showing too low and even sometime

its not even able to connect to the internet. Whenever i call customer care, they keep saying that it will not

happen on next day, some server update is going on.
The whole week have been passed but the problem is not resolved.
Dear people, our irony is that we are living in a country, where every company is fraud and just take charges but

never provide services. Tikona is one of such fraud company.
I am fed up with its cusotmer care services. Neither they are able to resolve the issue, nor they respond quickly.

It take too long to just log your request. So frustrating behaviour of customer care.

Last i talked to Rahul from customer care, he said some server update is going on in gurgaon, tomorrow you wont face

any issue. But i am still facing an issue. None of my request have been resolved out of mentioned below:-
1) 1-[protected]
2) 1-[protected]
3) 1-[protected]
4) 1-[protected]

even my call get disconnected while talking to sohan on 15Nov2012 at 9:22 PM. It was clear that he was not able to

resolve my issue so he disconnected the call. I have full data thats why anyone can understand i am saying truth.


Please do the needful. take some action against them. Never rely on this company, its a big fraud company, it gives

you plan of 2MBPS but you get only 200-400 kbps speed.

My irony is that Airtel do not have network here, else i would have selected Airtel connection. Can anyone suggest

me some good broadband connection.



Thanking you,
Ajay
[protected]

3rd Class servise

3rd Class servise

i paid installation charges when they people were registering in our apartment, they took one week to install it, instead of one day as per there commitment, at last it got installed after one week and it took almost my 35-40 calls to different tikona officials. and now i m submitting my reviews after my total unsatisfactory o[censored]sing this stupid tikona wibro internet services since one complete month o[censored]sage. i was not getting good speed as per my plan (as it should be 35 kbps as per plan) i was getting 25-30 kbps (there unit called A.P. is just 12-15 mtrs away from my pc) and my net was getting disconnected regularly after any time (say 15 mins to 2 hrs). after their survey to my place they people adviced me to upgrade my plan to upgrade two levels, and i did so it was quite costly but i tried. after in my speed was varying from 2kbps to 50kbps and as per there commitment their speed remains constant, and my dis connectivity of internet was still as it was. but now i m feeling happy and lucky AFTER KICKING THEIR STUFF OUT OF MY HOUSE. I DIDN'T PAID THERE BILL AND LEFT USING TIKONA WIBRO. TIKONA IS A SERVICES OF PROVIDING INTERNET.

hey man is the service work now and what plan are you using?

Hi! I have the same story and the same problem as Mannu and Siddhartha Dey have. I have opted for 750 UNLIMITED (600 kbps) plan but after using it only for 4 hours I got the problem of disconnectivity. The AP (ACCESS POINT) was 20-30 meters away from my house and the speed provided was around 40-50 kb/sec as it should be around 70-75kb/sec (600/8 = 75). I am very dissatisfied with the service and don't want to continue further. So, I have complained 5 times in the past 3 months to CUSTOMER CARE AND NAGESH PRASAD (nagesh.[protected]@tikona.in) by EMAIL as well as by PHONE. But they have only one thing to say that their team in Delhi would come to my house and resolve the issue. But, no action was taken till date. So, Mannu I want to know that how do they agreed to take back their stuff.
Please help me out. And also if anybody knows the E-Mail or PHONE NUMBER of any HIGHER AUTHORITY of TIKONA then please give it to me.

Tikona Digital Networks — Tikona WI-BRO Service

Tikona is a worst Internet service provider i have ever dealt with...
I applied for Tikona wireless internet service. The representative collected all the documents without checking the availability of service and collected money(1100) from me.
Installation never happened and upon calling the call center, they didn't even bother to solve my problem and when i asked them the office address, they didnt provide as they dont have any physical office in Bangalore (some crap Muslim agents handle it, who dont know how to speak with customer). I requested for cancellation and they said it takes 1 month for refund. I waited for the refund.
After 1 month, i got bill of 600. I never got the connection installed and I started getting the bill. There is no way to respond.... ridiculous, pathetic

I will sue this company ....

Strongly agree with all complaints... infact i am wondering there are very few complaints...
Tikona is so un professional company

I too have been waiting for my refund of Rs. 1267 from the bangalore office, i called up just dial got a number, spoke to a someone with the contact no. and got hold of an address. Paid a visit, came to know that they sent a cheque for Rs. 715 twice and hence was with them in "mumbai". I never got the connection and they need to pay my full amount.

How do you plan to approach this?, we should all work together and get our money back
i saw a list of 101 users with refunds that are pending.looks like an approx feund of 1.3 lakhs.

Looks like Tikona noticed this complaint and they gave me a call from mumbai office. They just told that i can ignore my bill and they will look into this issue.

I think we should demand for penalty of at least 1:5 so that they wont repeat this with other prospective customers. I live in a gated community with 50 houses i have informed everyone not to go for tikona service