Tikona Digital Networks Complaints & Reviews

Tikona broadband shown me a demo and was installed on 31st Aug.2010 .
The speed on demo and thereafter for two days was very good.
From the third day it went down even to 0.29mbps i.e 290kbps.
I had made several complaints to all. Called up customer care everyday.
All my efforts went in the air. They never bothered to make it all
right. I have sent four or five mails to their customer care,
their nodal officer, their appellate authority. The people of
Tikona whom I called over phone do not have the courtesy to answer
like a corporate office staff. The Plan I have taken is FMC799 for
that speed must be 2mbps upto 8gb download and 512kbps after that.
I have used only around 3gb, but the speed now is only 290kbps.
I feel like cheated. They show something big at cheaper rates,
but change their product to very low quality. I want some one can
suggest me what to do. my emai; [protected]@gmail.com

Hi

Never go for Tikona broadband, even if its the last resort. Its useless company. Seems like some unprofessional ghati people are running it. You will feel like banging your head to get your concerns resolved. Pathetic experience.

rgds
Sagar

Complain against Tikona Care Wi Broadband
Hi,
Plase register a complain against Tikona Care Wirless Broadband, who is fraud company.
I have applied for WiBro Connection on 19 of August through Sales exicutive of Tikona Care (Sales Exicutive ID is [protected]. That time I had talked with customer care of tikona and sales exicutive of Tikona Care.
Every body is commited that your installation wll be within 48 hours, So I have given a DEMAND.DRAFT and D.D is also debitted in their account. I also got a sms and Email for user ID and password.
I am still waiting for installation of device, no one came to my home, on 21st i called to customercare number and i gave a complaint againast the sales executive. On 24th one of the Executive came and decided that there is No Signal at your premisis.
again i contact to that sals excutive he was talking as irresponsibility and some time he is not attending my call
1.why he took the Form without checking the signal.
2.After deciding that there is no signal at my premisis Why he did not put the Cancellation.
3.on 27th i myself Requested against the cancellaion process.
is this the way they are bahaving with the valuable customer. Even some time their customer care exicutive cut the phone line.
My Application No [protected]
Kindly take a action against to Tikona Care Wireless Broadband.

Regards
CH.KARTHIK
HYDERABAD,
DILSUKHNAGAR,
ANDHRA PRADESH
5000060

Mr. Nagesh Prasad

I have taken Internet connection with Tikona Plan Name FUL599 on 13.6.2010. I have surrendered the same due to poor service on 13.7.2010. But your call centre people confirmed that only on 23.7.2010 it was disconnected. I have not paid the bills worth Rs.265/- after deducting deposit amount etc. as on that date due to dispute for 10 days excess billing. In the meanwhile, I got bills for the month of August and September also stating the full amount of Rs.599/- PM. Now your billing department raised total amount of Rs.1647/-. I do not understand how it has accumulated to that extent.

Now I request you to resolve the dispute immediately and send me the correct demand so that I can clear the same at one go. I am also wexed up with the attitude of your call centre people. Inspite of repeated complaints, they could not take any action regarding this which is causing mental agony to me. If the problem is solved within 48 hours from now, I am constrained to say that I may proceed legally against your company.

jsr chandra sekhar
B.Sc.,M.Com.,LLB,PGDCS,CISA(USA)

i'm a foreigner in this country, and i don't know how can i complain about tikona customer care. its near 14 days i've paid 3700 RS as 3months deposit,(because i don't have cheque, tikona has taken 3 months deposit plus other services that i've never seen). up to now nobody came to my home for installation, and more than 5 times i called to customer care, but i didn't hear reasonable answer. so many times i called to technician and he said we don't have wireless router. in this 2 months that i'm living in hyderabad i found that, nobody in india is responsible for anythings, and i regret that, when my freind told me take internet from AIRTEL, i didn't accept. i ask from indian persons, if anybody knows what can i do, kindly contact me [protected]@yahoo.com

I am Arindam Dey, a customer of Tikona Digtal Networks User ID- [protected], since May 2010 & my connection plan is Rs.599/- monthly (512 KBPS , Unlimited) but I have never get staisfying speed.The executive assured me that each month I will get the speed of 2 MBPS for 2 GB(or may be 4GB) & rest of the month it will be 512 KBPS, forget about the 2 MBPS speed I do not even gat the half of my normal speed on an average. Sometimes it is below 100KBPS. Since the first day I am having problems with net speed, reported many times to the company representatives but they could not help me. I am attaching some snaps of my speed.
Company representatives could not do any thing till date & so I have stopped my payment. I am frustrated with the irresponsible service & I need URGENT ATTENTION.

Hi,

I'm the customer for Tikona ISP in chennai velachery area for the past 2 months. Its been a very weired experience I'm facing from the day i started using this ISP. The service is a kinda of BAD. For every 30 mins or some time the conncetion will get lost. And it takes a lots of time to get back. With this i lost so much time and patience. I raised so many complaints to the customer serive. but the only response I got is will solve is by next day 2 Pm and asked me to keep my WiBro device in ON condition. But the next day the ticket is closed with out my confirmation stating that the issue is resolved.

Even when I gave the request for disconnection, the Tikona Engineers(So called) visited my home and did roamed from terrace to system, checked some proxies and left back. (I think they didn't understand the word DISCONNECTION I gave).

The cycle they are following with customers is

customer got Issue -- Ticket to Tikona -- Switch the WiBro device ON till next day -- Customer care will close the ticket.

My request is don't got for Tikona. I unfortunately got this, I'll try my best to get out from this weired service

Regards,
Sudheer

this is to inform you that i have aproach for your internet connection in may 18th 2010. I have given rs. 500 cheque and photo id proof to your employee but, I didn't get your connection because there was no network in my house. 500 rs. has debited from my bank account. I have complained regarding this issue. my complaint no. is[protected]. I have waited 3.5 months it crossed your 45 days limit which your executive told me before. now I want my 500 rs. back. this matter should be resolved as early as possible.
contact me on : [protected].

You have been responding to me generic manner for a while now. I have logged in this complain on Aug 21 but even today you have not resolved it.

Now, your sales team and billing team has started calling me to know whether the bill payment is made or not.



This is pathetic, irresponsible and disgusting work you guys are doing.



I am not going to continue writing you and then reading all this formatted emails which you have just made to lingering the issue for nothing.



Please revert with the actual work did on this subject and also the information as when can I expect the refund of my money.



Regards,
Rajesh Bhadarka



----- Original Message -----

From: Nodal Gujarat
To: Raj Bhadarka
Sent: Monday, August 30, 2010 8:32 PM
Subject: RE: Docket Number :[protected].


Dear Mr. Bhadarka,



We regret the inconvenience caused.



We have assigned your case to our Service Team for necessary action and the resolution is under progress.

They shall be contacting you at the earliest.



Please note your Nodal Officer Escalation Docket Number[protected].



Please quote this number in case you wish to provide us additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Trupti Tank

Nodal Officer - Ahmedabad



From: Raj Bhadarka [mailto:raj.[protected]@gmail.com]
Sent: Monday, August 30, 2010 8:15 PM
To: Nodal Gujarat
Cc: Customercare; Billing; Nagesh Prasad
Subject: Docket Number :[protected].
Importance: High



Hello,



Three more days are gone and having no response or even confirmation call whether this issue is being handled or resolved.



This is the last ultimatum from my side before logging on to the consumer court to resolve this issue.


Regards,
Rajesh Bhadarka

[protected]





----- Original Message -----

From: Nodal Gujarat

To: Raj Bhadarka

Sent: Friday, August 27, 2010 5:10 PM

Subject: RE: Tikona WI-BRO SERVICE e BIL - LDocket Number :[protected].



Dear Mr. Bhadarka,



We regret the inconvenience caused.



We have assigned your case to our Service Team and the resolution is under progress. They shall be contacting you at the earliest.



Please note your Nodal Officer Escalation Docket Number[protected].



Please quote this number in case you wish to provide us additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Trupti Trunk

Nodal Officer -Ahmedabad



From: Raj Bhadarka [mailto:raj.[protected]@gmail.com]
Sent: Friday, August 27, 2010 4:16 PM
To: Nodal Gujarat; Customercare
Cc: Nagesh Prasad; Billing
Subject: Re: Tikona WI-BRO SERVICE e BIL - LDocket Number :[protected].
Importance: High



Hello,



When can i expect an answer on this case?

I need the refund of my money without further delay. I am not going to wait for your people as they seems to be reluctant to respond my request.




Thanks

Rajesh Bhadarka

Mobile +[protected]

----- Original Message -----

From: Nodal Gujarat

To: Raj Bhadarka

Sent: Tuesday, August 24, 2010 7:45 PM

Subject: RE: Tikona WI-BRO SERVICE e BILL (VERY URGENT!!!)



Dear Mr. Bhadarka,



We regret the inconvenience caused.



We have assigned your case to our Service Team. They shall be contacting you at the earliest.



Please note your Nodal Officer Escalation Docket Number :[protected].



Please quote this number in case you wish to provide us additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Trupti Tank

Nodal Officer - Gujarat



-----Original Message-----
From: Raj Bhadarka [mailto:raj.[protected]@gmail.com]
Sent: Tuesday, August 24, 2010 4:58 PM
To: Customercare; Nodal Gujarat
Cc: Billing; Nagesh Prasad
Subject: Fw: Tikona WI-BRO SERVICE e BILL (VERY URGENT!!!)
Importance: High



REMINDER 1



----- Original Message -----

From: "Raj Bhadarka" <Raj.[protected]@gmail.com>

To: <[protected]@tikona.in>; <nodal.[protected]@tikona.in>

Cc: <[protected]@tikona.in>; <nagesh.[protected]@tikona.in>

Sent: Saturday, August 21, 2010 11:34 AM

Subject: Fw: Tikona WI-BRO SERVICE e BILL (VERY URGENT!!!)





> To,

>

> Whomsoever it may concern

>

>

>

>

>

> Reference: User ID [protected]

>

>

>

> Hello,

>

>

>

> This is to inform you that I Rajesh J Bhadarka have requested Tikona

> connection on 23July 2010 through application number [protected] at

> Ahmedabad.

>

>

>

> The technical team was at my place on 24 July to install the modem, which

> doesn't work well. I have logged complain about it immediately to your

> sales

> representative Mr. Moin Pathan (Mobile nr[protected] and also to

> customer

> care.

>

>

>

> Almost waiting for three days, I have given termination request on

> 27July10

> through request nr[protected]. During the telecom with customer care

> executive, I was also given request to convert the plan to CB 49 which was

> well acknowledged by your officer through about request number.

>

>

>

> On the same day your technical representative Mr. Pratik Patel has

> collected

> the model and other accessories from my residence. This means that

> connection has been surrendered to Tikona without any usage.

>

>

>

> Of my surprise, today 21Aug 2010, I have received attached bill instead of

> getting the installation charges returned to me as this connection was

> never

> installed correctly neither used by me at anytime. I have already spoken

> to

> your customer care executive about this issue through and provided all the

> above information (request #[protected]

>

>

>

> I don't want to waste my time and energy to follow up on this issue. I

> need

> someone to attend this issue and do as below:

>

>

>

> · Cancel the attached bill and inform me through written mode

>

> · Also send me the installation charges (INR 500) as this

> connection

> was never used nor installed properly by your team.

>

> ·

>

> If I don't have the proper and effective solution in this regard within

> next

> ten days, I will ensure to take you guys to consumer court without any

> further delay.

>

>

>

>

> Thank you

>

> Rajesh Bhadarka

>

> Mobile[protected]

>

>

>

> ----- Original Message -----

> From: <[protected]@tikona.in>

> To: <raj.[protected]@gmail.com>

> Sent: Friday, August 20, 2010 11:03 PM

> Subject: Tikona WI-BRO SERVICE e BILL

>

>

> Dear RAJESHKUMAR BHADARKA,

>

> Your Tikona WI-BRO Service bill is enclosed herewith.

>

> We are happy to inform you that you can now pay your Tikona WI-BRO bill

> using any of the following convenient options:

>

> . Net Banking facility with twelve leading banks.

>

> . Online payment using credit /debit cards

> (Visit www.tikona.in >> Click on login >> Enter UID and PW >>

> Click

> on make payment)

>

> . Drop cheques at any ICICI bank ATM centre

> (Kindly allow three business days for clearance)

>

>

> Please call Tikona Care 1800 20 WIBRO /[protected] for further

> assistance.

>

>

> Thanking You

>

> Tikona Care

>





________________________________

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.





________________________________

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.



[protected][protected][protected][protected]
Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

I applied for Tikona Connection and made a deposit amount of 500 via sbi cheque.
Later Technical Person visited my house and confirmed that Network not available at my place he suggested for cancellation. From July till now i have called the Tikona Serice Center nearly about 15 times and spoke to many people.

I have received 2 messages that my bill of 450 and 76 is pending so my advance amount couldnt be returned i have spoke to many people in customer care and Area Manage Mr. Lakshmi Shankar and his Boss Mr. Amarnath but you will get a standard reply fresh complaint has been taken and it would take 15 days i dont know when will this 15 days come

useless seervice . friends never buy tikona net connection.. I done complaint on june 2 week still nobady come to attend the complaint.

Dear All,



I have purchase a Connection on 16 july 2010 & give a chq Rupees 500 amount
Chq Clear from my account. But till date Installation not complete. I talk with Mr.Vishal ur bhopal Tecnical Department.He said that he is unable to installation on my address some technical problem. So I Have Sent a mail for Cancellation my connection but till date, they do not refund my amount. Only I have received...

I took a tikona connection and was promised that i will be getting a 2mbps connection and paid 500/- as installation charges.Although i got the connection but i was never able to surf as it always gaved a page cannot be displayed error.inspite of several complaints the problem was never respolved and so i cleared the dues of 350/- after a month and said to disconnect the connection.but now after 4 months i get calls everyday to pay 2000/- as dues else they willl file a case against me legally.i didnt used even a single reuppee internet through them and still paid 500/- as installation and 350/- as 1st month bill.
now they are threatening to take leagal action and keep calling 10-20 times a day.Tikona is a fraud company. they dont know of providing a service but are gundas to demand money through people.

We took connection from Tikona Digital Networks dated on 27-07-10 on DD no[protected]. We handed over this DD to sales dept officer named Sadashiv rajmane (Sales Executive id[protected] . But due to some range problem with the connection it didnt work out properly. So we told him to cancel the connection and return the money so he returned our money.
But after some days there another sales executive named Sachin jadhav came and said to take the connection with some new promises. He told us to take the connection on demo version for some days and see whether we get the proper speed and range.We handed over 800 that is installation fee by hand but he said that we dont take fee on cash so he gave us a DD of 800 that was given by some one else to him(describing pay to Tikona...) and said that u can give me money and use this DD.We did the same and started using connection . But the same thing happened so we told him to come to our place and fix it. He started giving excuses and said that i have sent a technical guy. But no one came so we called him back and ask him to disconnect the connection and refund our money. He came and started using abusing words.
Now we called customer care of tikona so they said that we dont have your installation fees yet till dated[protected] so we told him about the whole scenario and said to refund our money . Our tikona complaint id is[protected].

Now we dont want the connection and want our money back. Please do the needful.
You can ciontact us on [protected] or email us at swapper.[protected]@gmail.com. Hoping for the best.

Regards ,
Nilesh shirude

TIKONA DIGITAL NETWORKS Complaints - Internet not working
View all TIKONA DIGITAL NETWORKS complaints

TIKONA DIGITAL NETWORKS

Location: Chander Vihar, East Delhi, Delhi


Posted:[protected] by Sachchidanand Prasad Roy Send email



Internet not working
My User ID for Tikona is [protected].
Complaint No.received from Tikona is[protected]
My internet connetion is not working since 23.08.2010 and i have logged my compain for the same to tikona customer care no [protected] on 23.08.10. But no body came to attend the complaint.
After my various telephonic call as well as email, one engineer has visited on 25.08.10 but could not rectified the problem due to poor internet signal. He conveyed to my that he will inform to tikona office to improve the signal quality within 12 hr.

But no action taken from tikona end till now even after my various telephonic call as well as email. My email correspondence is as per below:


From: Ravi kumar Rajiur <[protected]@yahoo.com>
Subject: RE: Final Reminder against: Nodal Officer Escalation Docket Number <[protected]>.
To: nodal.[protected]@tikona.in

Date: wed, 25 August, 2010, 9:15 PM

Dear Sir,
Your engineer has visited on dated 24.08.10 but could not rectify the Internet problem due to poor signal.

You are requested to please check and arrange to rectify the problem at the earliest.

Regards

Ravi kumar Rajiure
Ph. No: +91-[protected]

Dear sir/ma'am,
Myself Kshitiz Anand,swarna raveendra,kiran,krishna mohan, we were four bachelors staying together in andheri (E), share-e-panjab. Since two weeks we were searching for best Internet service provider, one day we met TICONA Digital Networks, sales excutive, he told us it is the best service provider in entire Maharashtra, No-1 in mumbai, we are providing best customer service, 24/7 online help and toll free service we are providing all these tings tolsd us and changed our mind, and we paid deposit amount. we opted for WiFi connection.After 4 days engineer has come and given connection, but not WiFi, just cable connection given and told us within two days, we would provide WiFi connection. that cable connection also not working.
we waited more than 8 days and one day we called area sales manager he replayed i am not responsible, login to toll free number, then we called to that number told problem, that executive replayed, we'll send registration number, but we didn't receive, again after 6 hours we called , he replayed same thing, like that i called 8 times , thy didn't responded, they didn't send enginerr, their answer is not rel event.
yesterday again i called, are manager, he said i am not right person , so again i called to toll free number and forward to senior officer,, then that executive told our senior officer is on other call, i replied okay not a problem i would wait, like that i have on line for 30 minutes then he accepted my call and said we are unable to service you now. then i said we paide deposit, you give back our deposit and take your device. then he said it is not possible.

sir that company doesn't have service principles, they are not able provide service and also they are not willing to give deposit.

sir help in this regard.we really deceived by that company.

thanking you sir

Tikona customer service is pathetic...........

I had taken broadband of tikona a couple of months back..it worked fine for sometime, but since 20 days there is no internet connectivity. I have made several complaints, the only answer what i get from call center is you will get a sms in next 6 hours and engineers will come to resolve the issue...but all that is told has never been done, not even sms has come up. I have registered several complaints ......but they r least bothered.......................I have a request to consumer complaint system to take strict action against these unprofessional service providers....any help required from my side...i am ready for that.....pls take action against tikona. My account id is [protected].

I Purchased tikona connection on 15th may. There were some technical issue happened and sales person told me within 3days problem will be rectified. On 18th may Installation engg told me about imposibility to provide service and he disconected my connection and assured me within 45 days i will get my deposit amount.

After making several complains and followup i didn't get my refund.I complained to Nodal officer also but still assurance '" you will get your refund soon"".

I think company don't care for consumer and thinks that consumer's deposit money will creat a huge reserve for them.

Now no Tikona officer picks my phone or give information.

I forget my deposit but i warn to future customer that company is fraud.


Regards
Nitin Banka

I got the connection installed on 08 August 2010 however first time login was on 12th Aug and on 15th Aug 2010 requested for disconnection due to Low Speed, No connectivity most of the time, Anti Virus promised which never got Installed and worst Customer Service
Nobody turned up till date, Later on 21Aug2010 I have been sent a bill of 615Rs

I have been calling customer care nobody connects to the Senior and have been promised for Refund of mine Installation Charges Initially but now It's no more Valid Promise as per them.

Complete Harrasement..Installation was done within 1 non working day on Sunday but for disconnection nobody is bothered even after 8days.

I have sent an email to nagesh.[protected]@tikona.in, nodal.[protected]@tikona.in, [protected]@tikona.in and response awaited

My self Rupesh Dwivedi , working with Axis bank was approached by certain executives of yours last week for services.
i was been promised by your service staff that on monday by end of day 16th Aug my service would be activated.
However till date i had not even provided by service nor any communication.

Despite of that certain executive of your organisation who claims themselve to be engineers , had reverted in such a pathetic manner
that i experience them as if am speaking to some roadside gunda who threaten if contacted & also provide alternative to cancell service.
( Mr patil from kalyan service centre is one them )

Refund of money is not the concern but it is honest indevour never deal with Tikona again if situation is so ......
waste of Time , energy , also communications with certain thats what is my experince.

i guess thats my last communication , eighter provide me service within 24 hours or arrange for refund.
But please ensure i would also like to copy the draft to CEO of TIKONA to make him understand his networks.