Tikona Digital Networks Complaints & Reviews

Tikona — No Installation But Billing Started

Dear Sir/Madam
Refer to Tikona Application #[protected], There is no istallation done till know happend wrt my application. I've called the customer care several times to take a complaint against the service provider executive , As they have taken my Application and Cheque and supporting documents and they have gone missing.. Worst Customer care has no response even calling every day.. Because of these i'm loosing my time and money...I dont know wht the hell is going on with these guys.. Although requested promptly to fwd the call to superiors to discuss on this matter..they dont do the fwd...Can any one in this world help me to get my documents and Cheque amount back soon...
Also Amount which i spent on mobile bill to reach tikona Customer care..
One of the Worst ever service in the world i have experienced till know is TIKONA...

Regards Ramesh

No Installation But Billing Started
Dear Sir/Madam
There is no istallation done till know happend wrt my application. I've called the customer care several times to take a complaint against the service provider executive, As they have taken my Application and Cheque and supporting documents and they have gone missing.. Worst Customer care has no response even calling every day.. Because of these i'm loosing my time and money...I dont know wht the hell is going on with these guys.. Although requested promptly to fwd the call to superiors to discuss on this matter..they dont do the fwd...Can any one in this world help me to get my documents and Cheque amount back soon...
Also Amount which i spent on mobile bill to reach tikona Customer care..
One of the Worst ever service in the world i have experienced till know is TIKONA...

Regards ASHISH

I am jaipal dongre having connection of tikona broadband billing account number[protected] .
I was given complaint so many times for getting late bill and update my email [protected]@rediffmail.com and another email is [protected]@gmail.com but uptodate no response from tikona. today is 08/08/2010, I got bill today whereas the bill date is 26/07/2010 so i am getting this bill after thirteen days. so many times sms are coming from tikona to pay the bill . this is not possible without your bill copy . so i am request you that please update my both email for billing .

Dear Yashpal,

Hey at times it just happens that their data base might not have been updated. Call up customer care and raise this issue


Aayushi.

My User ID : [protected]
Name : Aratiben J Shah
Mobile : [protected]
I have paid advance for twelve months for 599 plan which is 6000 rupees.
salesman committed me installation charge waved and will b taken care by company but you have charged 500 rupees installation charge in first bill and monthly charge 600 rupees and above this service tax has been charged.
please give me a credit note of installation charge 500 rupees and service tax and monthly 100 rupees and its service tax in my billing a/c.

Tikona — Transfer request: Not attending

I have recently moved my apartment, and was using the TIKONA broadband internet connection in the old apartment. I raised a request to move my connection to the new apartment, and is it almost 2 weeks now, but no one has come by. I called them multiple times, but every time they tell - it would be done tomorrow - and the tomorrow never comes.

Please help.

hi ,

4 months back i had opted for broadband service from tikona.A the time of registration the plan was 512 kbpas with unlimited surfing for Rs.699(+taxes).
Now after 4 months i was not getting the speed,i was only getting speed of 80-100 kbps and when i asked tehm they said it is wat i would get .So i went for disconnection.Inspite of several complains the disconnection has not happened and hey are sending me fresh bills .Kindly let me know the process to get rid of his.

I have started with Tikona's services on 13-Aug-10. I paid in advance for one year. After that I wanted to convert to monthly plan(mid Aug 2011). So I wrote a mail to their customer care stating my wish. But they didn't do any thing for the same.
And they them send me the complete year bill for next one year.
I called their team asking to convert to monthly plan but they did not so.
So I did not wanted to continue Tikona as they were not understanding my requirement.
After a month of renewal they discontinued my account.
Even though I was willing to pay for what I have used (should be calculated on Pro-rota basis).
They did not try to understand my point and continue to bombard me with complete year bill.
Now I am getting police call and ask me to transfer the amount immediate to tikona which i would not do.

They disconnected my plan but still I am facing problem

Dear Sir/Madam,
I was using Tikona Broadband in year 2012. There was an issue in n/w from May end in my area and as suggested by Tikona Technician I have requested for disconnection of the Internet connection. But I was keep getting bill for next few months. After repeated call to them one of call centers person asked me not worry about those mails. And suddenly mail has stopped coming to me. Today I received a mail from Tikona with the subject line
"DEMAND NOTICE FOR YOUR TIKONA SERVICE" and asking to may Rs. 3237. When I called customer care they told me they are escalating the matter once again. But I am not sure how true they are.
I am really fed up with them I would request you to please look into the issue.

I have all the emails which I mailed them last year for disconnection request and complains.
Please find the details below.
Name : Alok Kumar
Tikona Service ID No [protected] & Billing Account Number[protected].


Regards,
Alok

Hi,
I was using Tikona connection in the year of 2012. From May, I had faced issue with connectivity so I raised a complain with Tikona. One of Tikona engineers visited my place and suggested me since ther is connectivity in my area so go for disconnection. I have raised a disconnection request on 6th June and asked refund of my advance payment of Rs 849. But there was no communication happened from them and they had been sending bill. I called many time customer care and they told me there might be some issue with system that's why I am receiving the bill.
Today on 14th Aug 2013 I have received a legal notice saying that I need to Pay Rs 3237 in 7 days. When I called customer care they told me they are going to escalate this matter. But I don't think they really going to do any thing. And I am receiving call from their advocate (as he claims) that I should make the payment otherwise I need to come to court for legal hearing.
I have all the communication emails which I had sent to Tikona customer care.
Please look into this.
Regards,
Alok
Tikona Service ID No [protected] & Billing Account Number[protected]

the company should be banned

the money should be given and the case shoul be setteled immidietly

i didn't see like this net ever, , , , , , the ticona net browsing is worst, , , , if any TICONA founder i see just for one punch to he wil die, , , , , , may be even local net connection not to be like tocona speed, , , , , , , TICONA is stupid, WORST, DAMP, in any other stupid words etc...the ticona department is scrap...

we change our plan and give you cq. 6065 no.828870 date. 5/3/2011 .but you cant give us recipt or mail for this payment so please give us reply urgently

Tikona Internet Broadband — Worst Service : Disconnection Request

Hello Sir,
See below the mail , i am sharing my worst experience with Tikona Connection . I have sent this mail to Tikona Customer Care on 10-Oct for disconnecting the connection and for Refund of the amount , But till now no response (not even any phone call from customer care /not any reply mail from them ..).

Before 3-4 days of this mail , i have raised the complain on Phone also, and no response. Complain no : 1-[protected] .

But on billing day , for sure customer care will call and will ask for the payment of bill .

Please suggest .
[protected][protected]
Hello CustomerCare,
I want to disconnect the connection .

Below are the details :
User name : deepak Gupta
User Id : [protected]
Complain no : 1-[protected]
Date when took the connection : 18-sep-2011(only 20 days back)
was able to login Second last time : 29-sep-2011
Last login : 5-oct-2011(after 29sep11 connection was not working till 5thOct)
Reason for disconnection :
It is only 20 days i took the connection
and i paid 1047Rs including installation charges and one month charges.

See below the worst exeperience with Tikona.

18thSep was the date when i took the connection(my bad luck) and after 18th it was working good for around 2 days and after that it was not working at all for 2-3days , then i called the engineer directly who came for connection , he adjusted nano and it worked , but it worked only in day time not in evening time(after 7pm) , this was happening for 3-4 days then i complain customer care about this , and they reverted back like "there is network issue in your area and it will resolve in 8 hours" , i thought "okay, it will resolve", when it didn't resolve i called again and customer care reply was"engineer will come to your place in 8hours "...but noone came..again i called ,the same reply i got from customer care like 'i will send engineer in 24 hours ..'..again noone came not in 24 hours like this 48hours,72hours gone..

then from 29th oct i was not able to login at all, not in the morning and not in the evening..Again i called customer care for this issue ( last issue has not resolved yet , and new issue came from your side, and no response yet..great customer care and great connection)...
same reply from customer care , "network issue ...engineer will come in 24 hours..and bla bla"..

noone came to my place and no resaponse from customer care.

i was keep on calling customer care , but always the similar response/excuse...

i called customer care around 17-18 times ( just go and check call history ) till 4th oct..still none reached to my home may be the reson is tikona counts 24hours in other way..hahaha..
its about 6 days gone...i was not able to login at all..and none reached and no response from tikona..

On 5th i guess , somehowi got the number of Tikona's nodle head(Mr. Jagdeesh) , i called him and told the story,then he sent the engineer ..again it didn't work..again i called him and he requested again just to give the one more chance to tikona, and he sent the engineer again on 6th , and connection worked ,but only for 4-5 hours , and after that it is not working till now..
Please disconnect and return my money back including installation charges..

i am disconnecting the connection because of your network issue , this is not my mistake..i need
my whole money back..because of your customer care i waited till this date
(that was my mistake i trusted on customer care)..
send my money back asap..
--
Thanks & Regards,
Deepak Gupta

Ticona is simply

i disconnected ticona in the month of octo 2012 now i m getting legal regarding payment of bill n also i returned the modam i dont no whats happening with ticona .kindly do favour n ask them to takt back my legal.dr srinath.

Tikona wi-bro — no connectivity since 2 days

there is no conectivity at my home pc regarding internet
so help me out by sending ur net regarding area representative .

Tikona — no connectivity

hi you tikona people i am not joking with you i am already made 10 complaint but i did not get any response.correct my complaint or give my money back my loca area connection always show limited conectivity

same problem i am facing in Kalyan
I had logged in several complaints but no response till date

I WOULD LIKE TO SURRENDER TIKONA MODEM DUE TO UNFORESEEN REASONS.
USER ID : [protected] AND MY CONTACT MOB.NO.[protected].SHANKAR TB

I asked tikona services to be surrendered in the month of June. You kept billing me. And yesterday a lady called me posing as lawyer and said that I have a case against me in Delhi court.
I paid the amount online and asked them to surrender my connection on an email. There is no response and I recie ed a message saying that connection is restored.
I am not recoeving any response to my emails.
User id: [protected]

hi
iam mohammed mohazib jani
Hyderabad your service not good
i have 3three complent
technical support no response

I agree, i am customer of tikona and i heard many complaints about TIKONA's free anti virus, i dont understand why they are promising to give free with their internet connection if it doesn't work properly or problematic for ur pc or laptop. even their engineers agreed i[censored] install tikona antivirus ur pc will either hang or slow.

i req for a new connection and they hav taken 500, and they say that there is no signals aftr chkin for 10 days, now its been so many days i am nt getting my money back my name is kalyan ( [protected] ) old alwal secbad

Tikona Digital Networks Pvt Ltd — product knowledge is Zero

Dear Tikona chief

I am Amit and user of tikona Broad-band connection last 15 days at the time of connection exe. sangram pawar given me insurance that our 1 MBPS speeds is best quality of Broad-band and 4 G tecnology that's we can use any where at a time 8 pcs but actul possesion is we can't use this connection currently speed 10 KBPS at one Pc at a time how can i use 8 diffirant Pc .......This is worst service of broad-band so i suggest to company Plz refond my cash 500+one month Subscription

Tikona Digital Networks Pvt Ltd — Wifi Installation

After 2 months of registering for the services and paying up in advance, the company still hasn't installed wifi and internet services at my place.

Service id Number: [protected]

Dear Sir,

We have issued cheque no:000063, dated:23/09/10. For V-Sat connection the marketing people has commited to provide static IP Address within 5 days from the above mention date.We have contacted various officers, i.e:amit pandey, love, gaurav, sanjay, ritesh etc.But still not receive any statisfactory reply.We have loosing 25k per day due to non operation of business.

Please provide us proper guidence in respect of above status matter.

Very Bad Service...

tikona wireless broadband — Bad Service

As i took connection of Tikona on 12 feb10.They provid service on 14 0r 15th.. i was haapy that i got good speed internet but it is opposite of it.. It is too much slow as they promise. I had selected FULL799 plan which gives 600kbps with unlimited dwnload. First day it was working fine but it is giving worst sevice sometime i'm feeling that i'm usin 10 to 15 yr back.. no broadband anyhow opening the google home page.. no proper speed nothng.. sometime not opens google's hme page.. sometime network goes off..
I suggested that don't take it now till to getting better sevice.with in four day of my net i complained 4 time but i didn't get any improvement...

Following is the mail the I have written to teh nodal officer with my issue... am sure this will be ignored too like all my phone calls and complaints!!!

Hi Tikona

I would like to start by telling you how pathetic your services really are. I am sure you must be already aware of this fact as I am pretty sure that I am not the only cust who is upset about your poor services!

Ever since I have taken your service, I have had nothing but recurring problems at a regular frequency. Every 2 weeks to a months time, I have to call you guys and make the same complaint…. “SLOW SPEEDS”. This has now become a regular practice for me and your service has become so unreliable that I have decided to disconnect your service. What’s worst is that now whenever I call your IVR and dial 1 for technical help, I am by default routed to a Cust Service Exec who only takes a complaint and then says “you will receive an SMS in 6 Hours with the resolution time mentioned in it”. Is this a JOKE???? Someone is upset that his internet service is not working and wants it fixed immediately and you say wait for 6 hours!!! And that to only to receive an SMS… post that how much longer for a resolution???? So does your customer suffer in the mean time?? Is he not paying for the service???

Coming to second part of this complaint, I had first called your toll free no to lodge a complaint about the slow speed on Monday 23th Aug at 05:00 hrs but your IVR said that you guys work only 8:00 Hrs– 00:00 Hrs. I hence requested for a call back as prompted by your IVR and punched in my mobile no. I then assumed that I will get a call back at the earliest as mentioned by your IVR. I however did not get any call back till date.

Since I did not receive any call back and since the slow speed persisted, I called your toll free no again on Tuesday 24th Aug at 14:15 Hrs and spoke to Yogesh and for some reason he refused to give me his Last name stating that it was against company policy (but strangely your company policy did not stop some of your other agents whom I spoke to later from giving me their last names, so that means that either the policy is different for different agents or Yogesh does not know the policy!!!). After informing Yogesh about my problem, he informed me that he will have to take a complaint and then I would receive an SMS in 6 hrs with the resolution time mentioned in it. I got really upset that firstly I did not get the call back and now I have to wait for 6 hrs jus to know when I can have someone call me for a resolution. So that means your customer who is calling for help not only can’t get immediate help but now has to wait for 6 hrs plus to get the issue resolved. I refused to accept this and asked to speak to the manager, to which Yogesh just refused and since I got abusive due to the frustration he hung up on me!
I then dialed again and this time I spoke to Suraj Gadgul who mind you had absolutely no problems in giving out his last name!!! I called him at about 14:22 Hrs and he finally took a complaint and gave me the complaint no:[protected]. Since I was so upset, he said that he had referred the case to his seniors and I would get the SMS on priority in 1 hour! I have still not got the sms or call!

I called again the next day on Wednesday 25th Aug at 13:55 hrs since I did not receive the call and spoke to Sheetal Raut who again had absolutely no problems in giving out her last name!!! I gave her the complaint no and she told her that I did not get the sms or call. I also gave her the complaint no and she informed me that there was an update that there was some kind of bandwidth issue. She again then promised me that I will get the sms and call, and not surprisingly this time too I have still not received the sms or call!!!
I seriously feel that you guys are just a bunch of jokers there who do not know how to conduct your business!!! I am dead sure that I will not be making any more payments to you guys till I get your freaking SMS and a call from your freaking technicians who should come and check how pathetic is the speed that guys are offering me after claiming to offer me 750 Kbps speeds!!!
I don’t think you guys should be in this business if you can’t offer basic customer service and help. Even your IVR is so hopeless which says dial 1 for technical help but routes you to a customer service exec!!!
If this issue is not resolved in the next 3 days with appropriate compensation then I will have this service disconnected. I am really hoping that this will be taken seriously else I am going to advertise your service all over the broadband blog sites!!!

Below are the dates and times that I have called your stupid call center!!!
Date: 24th Aug
Agent: Yogesh (dint give last name)
Time: 14:15 Hrs

Date: 24th Aug
Agent: Suraj Gadgul
Time: 14:22 Hrs
Complaint:[protected]

Date: 25th Aug
Agent: Sheetal Raut
Time: 13:55 Hrs
Complaint:[protected]
Disc Ref No:[protected]


Regards,
Lanio Carvalho
[protected]


Tikona ID: [protected]

one of the worst broad band connections i have come across from TIKONA.. I stay in Highland Residency Thane, Marigold Building, flat 701. Out of the 10-12 days the connection has been down for 6-8 days. i do not want to continue with these guys. i am fed up.
the other problem is they keep calling during the day for feedback and for verification multiple times and still it is a lousy service.
Madan Rajagopalan.

It seems that name they have kept tikona is by for siting there services, because it is an endless triangle u make complaint they say that it'll be made ok but it was never made ok complaint then there assurance & next day same status, so this is endless triangle (TIKONA) From more then 10 days not able to get connected after various complaints.

Vikas Sharma
[protected]

hi this is vr babu, ur suggision very very curect, warest staff and office exicutives, warest call centre's, warest language- call girls in use, so i agree this situation, so tikona staff and call girls change u r charector.less speed and aditional billing arrages.there are no usages and bill are issurd, that company only for customer amount very importance.
by

kavi raj t

Tikona Digital network pvt. ltd. — not changing the internet plan

sir me vipin maru currently using internet connection of tikona digital network plan 499 unlimited but due to some reasons i want to change my plan to 299 and i have requested for changing the plan approx 15-20 times before starting my this month date.but their customer care services do not change the plan and give excuse of system error at their.so inthis condition how can i appeal to consumer forum so that i can get the solution.please help me.
thanking you

Tikona Digital network pvt. ltd. — Service Problem

I have net connection of tikona digital network pvt. ltd. Before one and half month i paid money for 6 month in advance. But suddenly before 15 days my net disconnected and it shows error of some left payment. I complain for that in main company on 18th July. they told me your problem will be solved in 24 hours. after that i used to called them daily and daily they told me your net will be start in 24 hours. It's 15 days gone but still my net is not working so finally i want your help.

please help me......

Tikona Digital Networks — Worst experience

I have taken broadband connection from Tikona Digital Networks,
There is some Network connectivity problem in my area so i refused for connection but they deposited my cheque in bank on dated 1/7/10,i also stopped cheque for the payment on 28/6/10 but they used transfer facility without inform me & debited 800 Rs. My application no. is [protected]
Without getting broadband connection Tikona debited for Rs.800 from my bank account on dated 2/07/2010 .In spite of various calls not received refund of Rs.800. till date (10/08/2010)
Further how can you debit our account without giving us broadband connection.
also send me bill for Rs.80 without installation & using the connection...
very worst services & be aware for these types of companies...!

Tikona Digital Networks Pvt Ltd — non refund of funds given at the time of booking

I had taken a connection on 09/09/10 and paid a cheque of Rs. 1982/- for application no. [protected].
After couple of days they did the feasibility study and they told that the connection is not feasible and promised me that the amount will be refunded in 10 days time.
Till date I have not received any funds.
I repeated complaint on their customer care number also.
my request is to help me to get the amount along with interest on the same.

thanks and regards
Sumit

tikona Digital Pvt Ltd — Correct my Address

Pl correct my address .it if fill in form by your area representative
OLD ADDRESS: as Under
B-203 Smita tower, Near Vishramnagar
gurukul road, Memnagar
Ahmedabad

CURRECT ADDRESS As Under
B-301 Smita tower, Near Vishramnagar
gurukul road, Memnagar
Ahmedabad

Pl correct my Address as early as possible
So i received my monthly Bill
second my request that send my bill on my mail ID [protected]@yahoo.co.in
Regards
From

Hemant Balvantray Shukla

Tikona Digital Networks Pvt Ltd — Non Refund of my Payment

I had opted for an Internet Service from M/s. Tikona Digital Services. However,
Tikona failed to establish network connectivity due to their technical problems. I had paid them Rs. 1940/- against the plan. But they have not refunded my money. I had many a times mailed them and had a telephonic conversation regarding the same. Inspite of several reminders they have not refunded my money back. Please help me out.

Tikona Digital Networks Pvt Ltd — for payslip

I am nikunj r sherh. I am not able to open or log in your site https:// www.mafoi.biz./ourpeople.thats way i am unable to check and download my monthly payslip. so plz help me and give me a solution of above problem.

TIKONA Digital Networks Pvt Ltd. — Withholding Refund

Tikona failed to provide WI FI connection as promised by their representatives while collecting form and the amount of Rs.1102/. Despite several e-mails and letters the company does not respond at all. Initially in response to e-mails the company expressed regrets saying the matter has been referred to concerned department. However, thereafter they are simply keeping quite/became unresponsive.

Tikona Digital Networks Pvt Ltd — Poor Service

My name is Anita pandey and my tikona user id is [protected]. My registered mobile number is [protected]. This is the second time I have to complain against tikona here. My problem is that my internet is not function from about a week and it's showing that internet is disconnected. I complained to tikona customer care for about 5-6 times, still no one fixed my problem. All they say is technical team will contact you in half an hour but no one calls. I m really disappointed with Tikona and they should really improve theire service.

Tikona Digital Networks Pvt Ltd — Unable to login pay slip

I am unble to log in to https://mafoi.biz/ourpeople with username & password provided by you.
I am unable to check my payslip.
pls help me out.
Your reply is awaited.

Thanks & Regards,
Ravindra Rajput.

TIKONA Digital Networks Pvt Ltd. — refund of token amount as committed

Dear sir/madam,

i had applied for tikona internet connection on 19/3/2011 ( you can get all the details in attached files ) and i got my installation date 24/3/2011 but the person came from tikona he was unable to install and was unable to get full network at my place so installation was not done.

after that no body came to my place nor i got any call from tikona.

and after that i requested to tikona customer care officer to cancel my application and give the received amount back as they were unable to give me the connection, i got the request/complaint no.1_[protected].

customer care officer said within 45days we will send you the amount of 1,102.00 by cheque.

but i have been waiting for my money given to tikona digital networks pvt ltd. form last 7 months.

so, i request you to do the needful so that i can get back my amount of 1,102.00 back as soon as possible.

i have faced a very worst experience with tikona digital networks pvt ltd. and disappointed too.

Thanks & regards,

Chetan S. Lalwani
Mo.[protected]

Tikona Digital Networks Pvt Ltd — Non compliance of service promised

I have requested the Customer Care to discontinue the service on 11th Sep 2011. Got a confirmation from them that they are sending the Engineers to carry on with the discontinuation of service and formalities. After repeated reminders and calls they failed to contact me even and resolve the issue as of 8th Oct 2011.
Now Tikona has sent a Bill for the period asking me to pay the charges. I called them on several ocassions and asked them to send their Representatives at my home to collect - which they could not do even ( and this is happening for the last 2 - 3 weeks ).
As I am staying at home alone and is available only during weekends - over to that I shall be leaving for my onsite assignment - it is not possible for me to stay back home and wait for the customer care representative to come and sort this out. I wonder what they are going to do , as they ARE NOT SENDING ANY REPRESENTATIVE AND BILLING FOR THE PERIOD WHICH I AM NOT USING THEIR SERVICE.

I sincerely request the forum to help me in this as it seems that it has become a Mental Harassment for me fightinh with these unsolicitated Calls from Tikona for my Dues.

Arijit Ghosh ( Tikona Account No. [protected] )

Tikona Digital Networks Pvt Ltd — Fraud Service

Hi
My Name is Siyaram Vishwakarma, My User id is:[protected].

I have a complain against Tikona Digital Network Broadband.

This broadband have a lot of Problem Like:
a) Connection Problem
b) Speed Problem
c) Executive Problem
d) Technical Problem
e) Billing Problem

so please be care full to apply new connection of Tikona

Positive

Dear Sir/Madam,
First of all thanks for the prompt action taken by the company regarding various issues of my connection.I was really fed up of the delayed services of the staff of Indore as well as company. I was thinking to switch to some other company but all thanks and credit goes to "Bharti Madam" of Pune who has taken pain for my serious problems and has taken immediate action in this regard and resolved my issues.This will give inspiration to other team members also.Once again many thanks to Bharti Madam and off course the nodal officer of M.P.
Thanks,

Hi there

Thanks for your reply.

I am very happy to say that I am the most satisfied customer for the time being. You have amazingly rectified my issue much earlier than I could have expected. You guys rock; only those who are really working very hard and dedicatedly towards customer satisfaction.

Hats off.. kudos..

Yours etc

Vishal Mehra

Tikona Broadband Service — not getting my cheque back

I tried to get Tikona broadband service. First engineer came to my home to check the feasibility and said that full signals are coming and they can install it. On that day he took check of Rs. 1433 from me. which got debited from my account after two days.after so many followups of 15 days Engineer came and then he said that signals are not coming and they cannot install it. Now when I called customer care to know how to get my money back then he said that in their system my account is active. and money cannot be refunded. How can they change their system status to active even if thjey have not installed anything at all. What can I do to get my money back? If anybody has any idea,plz let me know.

TIKONA WAS A NUMBER ONE CHEATING COMPAMY

sir im from bangalore same this tikona is creating problem to me also we paid for one year plan but unfortunately we discontinued after 3 months after that they told they will refund the money this happened in sep 2010 till now they didnt give ihave caled several times each and every time they are telling they have registered a complaint but they are not taking any action please help me sir

tikona internet — no installation done since 15 days

I HAD PAID RS 3000 FOR INTERNET CONNECTION BUT STILL IT IS NOT DONE
MY TELEPHON E--[protected]
ADDRESS - VIRAR.

TRIKONA CONTACT PERSON & NO--Mr saurabh -- employee of trikona ( [protected])

i have given tikona a legal notice on 12/7/2010 and till now i have not heard from them.Except for the tec. person who visited me to check the problem nothing has moved till now. Are they so least bothered that they care a damn about a customer relation and the law of the land as well

tikona digital networks ltd — no response regarding my complaint

i am using tikona digital networks ltd broadband services from last 4 months and inspite of complaining many times they are not prividing me proper services as from last two weeks they are not listening to my problem and giving new complain no. everyday as i am mentioning latest complain no. 1-[protected] as they have said it will be corrected in 6 hours but now 72 hours have been passed away.

thank you

Hi there

They will keep on giving you a queue of complaint numbers. Never expect that they will resolve your issue or reply to your mail or send you a SMS for acknowledgement. I am the worst sufferer of Tikona customers. We should unite and take legal action against their festering services.

Bidyot

tikona digital networks ltd — wrong specification about surfing and downloading speed

Respected sir,
We have purchased tikona networks broadband service o[censored]nlimited plan UNLTD649.
The tarrif pamplet given to us showed us download speed of 600 kbps.
While the customer care executive said the same before taking the connection.

Now after purchasing the above plan we are informed that the plan gives us surfing speed of 600 kbps and download speed of 1/8 the ratio of surfing speed(600 kbps/8).

The above given plan was also specified to us by the company pamplet.
I hope u take action against our complaint as soon as possible.