Tikona Digital Networks Complaints & Reviews

From past 2 month im facing a problem with my net connect wherein half the month im not able to use the internet,but the net bill is sent regularly and if not paid on time they disconnect the service. I got in touch with the Customer care but they only give a false assurance which is never been fulfilled. I even had a word with a technical head frm kalyan but he too dint gave any kind of response. The best part is that after all these i tried to get in touch with Mr Vikas Bhosale who is the nodal officer of mumbai. I called at Tikona's office in Bhandup and the receptionist itself told me that they r also fed up with these people as they never pick up the phone so there is no use of transferring but then too he transefered my call three times, i dint get any response. I once again spoke with the reception he told me that there r people sitting but they are not picking up the phone. This is the serious issue wherein the company people itself dont have any kind o[censored]nity. I my trying to get in touch with the senior executives frm past 1 month but still i dint get any response.

Dear Sir/ Madam

This is Dr. Kirti Tandel. I had subscribed for Tikona WiBro services on 28th February 2010. My user id is [protected]. I had no problems in paying my bills for the first month since subscription. For the next month i couldnt pay the bill in time so it was added in my next month bill dated 26/04/2010-26/05/2010 which came out to be Rs 1321/-

On 4th June 2010 i got a call from the Tikona Collection centre (the number is[protected] where Miss Aditi spoke to me. She told that she will be sending an executive from her side to collect the bill. And so on 5th June 2010 the executive came and collected the amount i.e. Rs 1321/- in cash but despite repeated asking he denied giving me any receipt saying that the amount will be immediately credited to my account by evening that day.

However on the 17th June my Tikona sevice got suspended and the reason given by the customer care agent was that my amount was still overdue. I got back to Miss Aditi and told her the matter. But since then after atleast 20-25 calls Miss Aditi and her seniors have not been able to transfer the amount to my Tikona account. All they say is that they have sent a mail to Tikona services about my payment and that My payment is updated in their database but there is some problem in transfering the money to Tikona services!!!

Due to all this even though I want to terminate this service, I cannot do it coz the due amount is still been shown in the bill details. ITS ALMOST ONE MONTH SINCE MY ACCOUNT IS SUSPENDED AND STILL I CANNOT TERMINATE BECAUSE OF NO FAULT OF MINE!!!! I have put atleast 10-15 service requests to Tikona regarding this matter but all requests get closed without even getting back to me or informing me.

Kindly take some action as this is really not tolerable and duping a customer of around Rs 1300/- is like a crime.

DR. Kirti Tandel
[protected]

I had applied for the Tikona broadband connection. The took the initial amount from me. and when they came for the installation, they said that the signal strengtht is very low so no connection can be provided.
Now they have not given my money back yet. I have complaining regarding this to the customer care and they always say the same old story, that backend team is processing. Its been more than 3 months and i have not yet received the money. I am still fighting for it. This how these days many companies run a fraudulent scheme.

i m complaint about poor confirmation provide by company staff and nobody responding my call.. i want new connection for that i was applied 5 days ago but till date i m not get new connection and no any responsible person to tell me wen i get connection or not.. i called 20 times to Mr. Shayam (Kandivali branch [protected]) but he also not attend my call why i dont know...

so i want to written concern from company why my connection delay..

I have used tikona internet till end of January.Now i have shifted to mtnl 3 months back.During my last payment i have asked them to close my account.But they have continued their services without confirming me.i have not used their internet from last 5 months.i have discontinued their services because of improper speed,internet glitches,improper customer care services,etc..Now they are asking me for NOC which they dont mention it before.They want to settle it down otherwise they will continue sending me bills.
I do not want to pay any bill for which i have not used internet. Now i even want my 500rs refundable from tikona.
I advice u all not to go for tikona broadband as it is really pathetic..

I am a part of Tikona for a month and I am also experiencing slow speed. I got into a plan of Rs. 599 / month with unlimited internet and a speed of 300kbps after the first 200MB download. Recently, I received a message from them the speed has been increased to 512kbps. Now as per my calculation, if I am getting a speed of 512kbps so my download speed should be 512/8 which is equal to 64kpbs but unfortunately I am not getting that. Secondly, anyhow, at the end of the month my password got expired and I tried to put it across to the representative of Tikona. The first time my sis called them up they said that they will be reseting the password and will be sending the password at mu number in the next half an hour but it didn't came up till 1 hour. After that, I called them up and they said that it will take another two hours to rest a password. Two hour's to reset a password WHAT THE 'F' dude. Am I a fool !!! The customer service is the worst one I even come across and I would suggest other people to abuse them left right and center if they are trying to mislead. We are paying them for their services so w have the right to get the best deal. Screw you Tikona.

Tikona BB Services - BEWARE and never ever try to subscribe to this service atleast. Reason is FALSE COMMITMENTS + POOR SERVICES.

Never rely of these guys for internet connection in NCR atleast. I gave an application for new connection after goin through there plan details.

However even after 8 days they are not even aware of if i have requested for a connection or not. If before installation they are doing this, u can think Guys how much painful they will be after taking the services.

BAD BAD BAD BAD BAD BAD BAD ...... NEVER EVER SUBSCRIBE TO TIKONA.....

This message specially for those living in NCR.. Ghazibad (Vaishaili + Vasundhara + Indirapuram)

I took Tikona broadband wireless connection with 1 GB usage, 2MBPS speed. But still I didn't get more than 20 kbps speed and most of time there is connection problem. When I took connection then I pay 800/- (500/- installation charge and 300/- deposit )to the company sales person. After 25 days I closed this connection. When I received bill from this company then it is 1089/-. My usage of those 25 days was 689 Mb and still they make usage beyond charge even my plan is of 1GB. also they again charge 500/- for installation. Because all of these problem from starting to after close the connection I decide to complaint in consumer court with hope of help from you.

Hello Friends..

I just want to say that 6 months before i have buy tikona wi bro service as per my plan of 1mbps speed internet speed was very slow and frequent disconnection of internet (request time out after every 2 to 3 reply) and bad customer care support never give proper answer. I Have paid 800 Rs of cheque but still they have charge 800 rs again on my next bill . So fortunately i fed up of these service and i decided to disconnect the service so i called customer care to disconnect my service but they didn't response on my request and sending the bills for 4 months so decided to not to pay the bills Today executive called me pay the bill otherwise we will give you a legal notice for not paying the bills. Why should i pay the bills unnecessarily since i have not use more than 3 days and they are telling that you have used for 2 months and usage is about 4GB. So friends please please dont opt for these services because these is worst internet service provided in universe.

Hello Sir,

I am using this fraudulent service provider for the last six months. For the first month the service provided by them was ok but then the service started deteriorating. Now the service provided by them is abyssmal. I cannot connect to the internet properly. The bandwidth provided by them to me is always below 30 kbps although i am paying for a connection of 300 kbps bandwidth. The bill provided by them is always inflated. They don't provide services for almost half the month and always charge in the full. The bill i receive is always for the whole month they never miss out a day. I am tired i filing complaints to the nodal of the maharashtra circle but to no avail. That person never replies to any of the complaints. Please help me out.
My TIKONA ID is: [protected]
I have all the proofs for the latency issues that i am facing i.e the latency is on an average over 2800ms or is generally lost packets. Also i have the proofs for the abyssmal bandwidths they provide to us. Please help me out with this.

I took Tikona broad band conenction somewhere in Jan 2010, which worked for 8-15 days, after that some problem came and that broadband connection failed, Initially I tried for service to start it once again, I asked Tikona service centre for correcting the problems, no one turned to my office for 10-15 days
After that I made several requests for disconnection, every time they give some disconnection no and tells that disconnection will took place in 7 days, after that when I makes second disconnection request, they says that your mobile was off, Initially I was using different mobile from which now I am using So I requested to make disconenction and updated my new mobile no, Now once again I forwarded disconnection request today no is[protected] and told when I asked why earlier disconnection did not took place, they said that your mobile was switched off, every time they are telling the same reason, I fed up by this and I am getting bill for no service, service for only first 15 days
I request authorities of consumer complaints forum to do the needful
I am no ready to pay for bill for which they have not provided service and I am ready to pay for 10-15 days service given by them

ACCRODING TO FMC599 PLAN 2MPBS SPEED BUT I CANT EVEN GET 1MPBS SPEED I HAD GIVEN 9 COMPLAIN TO CUSTOMER CARE BUT THERE IS NO RESPONSE THEY DONT EVEN KNOW THE WAY OF TALKING. IF THERE IS NO NETWORK IN OUR AREA THEN WHY THEY INSTALL .

Please advise your reader not to use Tikona Digital Networks as they have extremely poor customer service. They promise to attend to problems in 24 hours, however have not addressed the issue after six days. No one from the company bothers to call or return calls. Every time you call their call center you get an assurance that the issue will be solved in 24 hrs. The then refer you to customer care who refer you back to the call center and it goes on. A company to avoid.

I inquired for new connection from your company for Jamalpur area, they send your agent "Hardik Shah (Mo: [protected]) " on 25th June 2010. He came to me and filled the new registration form and took deposit amount 535 in cash for DD and given me a receipt of Rs 500.

The Application No. on receipt is - [protected].

And after doing this process till now i didn't get any connection and when I called to your agent he told me that in my area there is not any feasibility to get net connection in my area.
So I want to know that what all these nonsense.
Your agent should be knowing about this or first he should have inquired for the feasibility for new connection in my area, then he should fill the form and take the money.

There is almost one week wasted and still i don't have the internet connection, so tell me what to do now for that, because i need internet connection not the money back so you give me a new connection or should I go with consumer court for the wastage of my time and money??

Awaiting for your Kind Response,

Zubair Pateljiwala
+[protected]

Name: Avinash Nair

I am using the Tikona internet service for last 8 months.When I opted for this service, the sales executive promised me a cheque pick up faclity from home for the bill payments. However this was not relegiously followed and time & again I had remind the customer service department to send a collection agent at my place.
For the month April 10, I called them again for collecting the cheque- but was promised falsely that someone was on the way. I could not pay the same due to the following reason. On May 10, I got a added up bill of Rs 661for which I gave the cheque to the collection agent on 10/06/2010 (due date of bill is 13/06/2010).
For some reason, this was not deposited in the bank and was deposted only on 19/06/2010. My bank account clearly shows the account being debited by Rs 661 to Tikona Digital Network.

Since 18/06/2010, I am trying in vain to get my internet access reconnected since now the cheque is at last realised(thanks to the careless nature of their collection department). However I was suprised to hear atleast 8-9 times since 19/06/2010 that the Tikona account does not reflect the payment. Currently the connection is still disconnected with no assurance ( as their customer service is only escalating this to the billing department).

This is total irresponsible behaviour of the service provider with no customer focus. There is no coordination whatsoever between the customer service department & the billing department.And above all, they don't let you talk to their Manager! I am not sure if that kind of role exists in their organisation.

I requested tikona about the problm in internet connectvity, out of 30 days, I could not use it properly a single day. I asked for disconnection but no body came to disconnection. I asked to make prorata bill as I could not use my prepaid plan due to their inefficient services, but no reply. insame customer care representative they say i will get complaint no. on phone i didn't get. which ever mails i sent i got no reply to them. plenty complaint no. plenty mails but no reply.
now recently a threat mail to submit bill, without refering my earlier concerns.
I have full record of mails sent to them...pls help

I TOOK A CONNECTION OF TIKONA BROADBAND AT JUNE 1 . I COMPLAINED THEM AT 2 JUNE ABOUT THE SLOW SPEED . I CONTINUOUSLY COMPLAINED EVERY DAY TILL 6 JUNE AND THEY SAID THAT IT WILL BE RESOLVED WITHIN 48 HOURS AND THEY ALSO ARRANGED AN ENGINEER VISIT FOR ME BUT NO ONE CAME AT HOME.
ON 6 IT WAS SOLVED BUT TILL NOW I HAVE NOT GOT THE INFORMATION HOW TO CONNECT 2 PC WITH THE BROADBAND . I HAVE ASKED THEM ABOUT THAT ON 7 AND THEY SAID THE ENGINEER WILL COME TOMORROW BUT HE HAS NOT VISITED TILL NOW.

Please do not use this services.Network is worst, and has a very bad customer services
I did not even get good response from the customer service department, they said me that my problem would be solved within 2 days but it is more than 2 weeks still i am facing the problem and it is not been solved yet. When i talk to the customer service department like daily they do not give response and even use abusive language, and avoid the calls. They even disconnect the calls while i speak to them. I suggest every one reading never to opt for tikona broadband services because you will also face such horrible problems and it would be difficult for you to get out of it. This was mty expirience using Tikona Broadband service rest is upon you people, my work is just to inform you i can not force you. Thnx

Application No. [protected]

Name : Bhavin R Gohil

I had Applied for Internet Connection o 10/04/2010 and Paid Rs.800/- by Cheque as Installation Charges in Advance and they told me It will get Installed in 2 days but due to technical problem it could not be done.

They told me that will return my cheque of Rs.800/- but on 26/04/2010 thay deposited the cheque and got cleared, when contacted Tikona care they told me will be refunded in 10 days.

Mr. Aniket and Mr. Swapnil From Tikona Care told me someone will call me for the refund process, but till now no body has contacted me and again i caled them for the refund status thay say it will be done in 10 days now its more than 40 days i paid them but they are not refunding my money

please take strict action against them

Bhavin

i paid 500rs installation fee.the next day service men tried to instal but no signal was avail it seems. he said we will install RO soon nearby my house and within two days i wil get the internet connection. More than two weeks pased but stil i didnt get any proper solution. my id is 3150.the team leader who spoke to me is kishore. he jus disconnects my cal if i pronounce my name.he wil tel he wil cal back to me but never he called me or solved my problem