Tikona Digital Networks Complaints & Reviews

plan change process is so critical and bad,

very poor responsibile for service.

dont choose Tikona broadband, because plan change process is very mind upsetting and painful.

hi this is vr babu, ur suggision very very curect, warest staff and office exicutives, warest call centre's, warest language- call girls in use, so i agree this situation, so tikona staff and call girls change u r charector.less speed and aditional billing arrages.there are no usages and bill are issurd, that company only for customer amount very importance.
by

raj

The same thing happend to me also. I took connection on 29th september, hardly i used 30th september and from first onwards they disconnected, when I called care they told me due to owners problem the Nano device needs to be shifted to another residence, for this they gave me 15 days timeslot, I called them for atleast 10 time after 15 days, I would get the same answer "WE WILL SEND THE TECHNICIAN TO YOUR END RIGHT NOW AND THERE IS PROBLEM WITH VPN...BLAH..BLAH..BLAH..."

I had spoked to lot of customer care supervisors(M SREEDHAR) this [censored]ing GAY always try to bluf the customer saying it will takes 15 days more...

I got frustuated with these TIKONA CUSTOMER GAYS...I lost Rs.500 DD amount and moreover am getting calls and sms saying to pay Rs.404

Please let me know how to take action on these case...

Thanks,
Venkat
[protected]@yahoo.co.in

Hi!

The worst service in the world is of Tikona broadband, I have got this installed on 1st November, may be before & they took 500 rs as installation charges, and was promissed that will get username and password in 24 Hour, but till date (12/11/2010) i havent recevied any username or Password.

I have called 15 times to their call center every times i am promised that i will get the same in 1 hour, But no one calls or there is no One to give username and password. . . . every time i call the call centre and i get repeatedly same answare, that i should get the password in 1 hour. . . . .

PLEASE DONT BUY TIKONA BROADBAND, THIS IS WAST OF MONEY. . . . .

CHARANJEET SINGH
[protected]@MSN.COM
[protected] (REGISTERED MOBILE WITH TIKONA)

Suggested Response (Tikona Digital Networks Response Management Team):

Dear Customer,

We regret the inconvenience caused to you. Request you to share your Service ID/ Customer ID / Billing Account Number. Assure we will get back to you at the earliest.

Regards

Tikona Digital Networks Response Management Team

Suggested Response (Tikona Digital Networks Response Management Team):

Dear Customer,

We apologize the inconvenience caused to you. Request you to share your Service ID / Customer ID/ Billing Account Number. Assure we will look into the issue and revert to you at the earliest.

Regards

Tikona Digital Networks Response Management Team

Suggested Response (Tikona Digital Networks Response Management Team):

Dear Customer,

We apologize the inconvenience caused to you. Request you to share your Service ID / Customer ID/ Billing Account Number. Assure we will look into the issue and revert to you at the earliest.

Regards

Tikona Digital Networks Response Management Team

Suggested Response (Tikona Digital Networks Response Management Team):

Dear Customer,

We regret the inconvenience caused to you. Request you to share your Service ID/ Customer ID / Billing Account Number. Assure we will get back to you at the earliest.

Regards

Tikona Digital Networks Response Management Team

Hi there,

We would like to inform you that we have resolved your billing issue regarding Tikona Wi-Bro service. In case you need any further assistance, please feel free to contact us on Tikona Care @[protected]. Thank you for your co-operation.

Regards,
Tikona Digital Networks Response Management Team.

You are very much better. I got a plan wherein am supposed to get 2MBPS speed upto 4GB and 256 KBPS after that... Whereas in actual only 40-50% time am getting full speed and remaining time instead of 2MBPS am getting 100-300KBPS and for 256KBPS am getting 30-40 KBPS speed. Even my GRPS runs faster tha Tikona...Never every go for it...Worst service provider...There service people come when the speed is running proper...Infact once when the engineer came i was getting 100KBPS speed...He said he will forward my complaint to the senior. He simply went away and closed the complaint

Dear Sir,

We have taken note of your mobile number & forwarded it to the concerned department for taking corrective action. Regret the inconvenience caused to you.

Regards,
Tikona Digital Networks Response Management Team

Dear Customer,

We regret the inconvenience caused to you. Please provide your User ID/Service ID and modem MAC ID. We also request you to keep your modem ON for us to monitor your connection status from the back end.
We would also like to inform that our contention ratio for fixed monthly charge plans is 1:10 and unlimited plans is 1:20. Slow speed is often attributable to several factors such as customer’s PC health, whether AV is installed or not, whether auto-updates are ON while using internet, etc.

Regards,
Tikona Digital Networks Response Management Team

Broadband services — No Connectivity

We have a Broadband connection of Tata Communications having userid : [protected]@vsnl.net

We are facing no-connectivity issues since last thursday, and inspite of having sent more than 10 mails and called the customers care centres 12 times and having expressed our loss and harassment being faced these people from Tata seem to be the most ignorant and shameless people especially thier so called nodal officer who has not even cared to personally call and inquire of the seriousness of the problem.'
Have mailed the complaint to TRAI also but have not yet recd a feedback from thier side.

This is deliberate cheating and fleecing consumers by Tata's and i suspect this one of thier stupid ways to save on broadband and pass it on to others.

Also they say that if the connectivity is on even for two mins it shall be considered on and to be considered for compensation connectivity should not be for less than 72 hrs. This is totally baseless and one sided. The technical part is theres and its very eay for them to disconnect and reconnect just before expiry of 72 hrs and then at will they can disconnect.

Wish to know if these terms are as per TRAI regulations and what action can be taken against such a company which is out to cheat us.

Tikona Broadband — slow speed

IAM FACING PROBLEM WITH TIKONA..MY NET SPEED IS VERY LOW.I HAD TAKEN 2MBPS PLAN..I AM NOT GETTING EVEN 1MBPS..I HAD CHECKED THE SPEED IN TIKONA WIBRO ITSELF.I HAD CALLED TO CUSTOMER CARE MANY TIMES...THEY SAID THAT..THEY WILL CALL ME BACK..BUT NO CALL FROM THEM..

Dear Navin,

We regret the inconvenience caused to you. Request you to share your Service ID / Customer ID / Application Number. We will look into the issue and revert to you at the earliest.

Regards,
Tikona Digital Networks Response Management Team

since last 3 months no reply on my refund order

Dear Customer,

We regret the inconvenience caused to you. Request you to share your Service ID / Customer ID/ Billing Account Number. Assure you we will get back to you at the earliest.

Regards,
Tikona Digital Networks Response Management Team.

TIKONA HAS LOOTED US WITH 6 CONNECTIONS & WITOUT INSTALATION ARE SENDING BILLS. WE ARE FOLLWOING UP FOR REFUND OF RS.3000 SINCE MAR-2010. CO & CO EXECUTIVES ARE USELESS.

AT MY PLACE THEY LOOTED FOR 6 INSTALLATIONS ie. RS.3000 & WITHOUT INSTLN I AM GETTING THE BILLS. OF THE VARIOUS LOCATIONS THEY DONT EVEN HAVE NETWORK COVERAGE ALSO. SINCE MAR-10 ie NEARLY 7-8 MONTHS THEY ARE NOT ABLE TO PROCESS MY REFUND.

I requested for the tikona service 1 month ago. the tikona sales person came
and took Rs500 as the application charge.he didnt gave me any receipt.then
after 2 weeks I called the customer care and logged the complaint.That day a technician came but due to some reason was not able to do the connection then I asked for refund he told that I will be getting the refund in a week or so.
I am still waiting for that and however if I call him or the previous sales person they never pick the phone. I HAVE NEVER SEEN SUCH A POOR SERVICE IN MY LIFE.

i filled the form to get a new connection on feb 15th 2011 i was told i will get a connection within 72 hours when even after 6 days i did not connection i asked them to return my money. they said it will be done in 1 month today i get a msg to pay the bill. wht am i supposed to pay the bill for. they really have a bad service

Dear Customer,

We regret the inconvenience caused to you.We request you to share your Service ID/ Customer ID/ Billing Account Number. We will look into the issue and revert at the earliest.

Regards,
Tikona Digital Networks Response Management Team.

Hi Ajay,

Please let me know if they really resolve your problem because I too am facing a lot of connectivity issues and it is very annoying. Everytime I call their customer care, they "promise" me that the problem will not repeat and within 12 hrs the same problem pop-up. I am really fed up with the internet conenction. I even tried reaching their higher officials. They did listen to my complaint. But when i tried to follow up with them, they did not answer my call (I dont kno why).

Regards,
A suffering Tikona customer!

Congratulations ! I have decided to pay up the Tikona bill of Rs. 274 inspite of not using your service for a single hour. In fact I will be paying Rs. 500+ Rs. 274= Rs. 774. The 500 rupees was the security deposit. I have attached the full and final settlement receipt for your reference.

Congratulations to Tikona billing department for being persistent in sending bills on regular basis and charging interest at the rate of 120%. Indeed many many congratulations to the CFO of Tikona. It is an excellent business model- in modern electronic extortion. I hope you will give some management lessons in Harvard and other institues and explain the new MBAs how to run these types of businesses and make returns of 120%. Congratulations again.

Congratulations to the customer service team for actually managing to shield up to 50 calls from me to reach the concerned person who can take action. Customer service team you are doing a wonderful job at not providing any customer service. I think you should ask your management for a raise. It has been truely frustrating experience to the customer which means that you have done a fine job

Congratulations to the management team for hiring individuals in billing department and in customer service. They have done a tremendous job at not allowing any information to reach the management. The best part is that the management believe that everything is going well when it comes to customer satisfaction.

May you all succeed in extorting more money from the customers. Also is Tikona going to come out with an IPO? I think I will try to see if I can buy some of your shares. I am really impressed with your business model. The best part is that it is legal

Wishing you all the success in the future

Dear Giriraj,

We regret the inconvenience caused to you. Request you to share your Service ID / Customer ID/Application No., we will look into the issue and get back to you at the earliest.

Regards,
Tikona Digital Networks.

Hi;

I raised a ticket (TIKONA - 1-[protected]) for Static IP with TIKONA and paid 1103 rupees on October 4, 2011. They said it will be done in 2-3 days time but till now nothing is done.

I have called on customer care number more than 10 times but everytime they say we will get back in 24 hours but no one calls back or take the responsibility.

I could not find escalation matrix. I am really unhappy about the customer service. I hope someone from TIKONA would read this and take it as feedback to improve their service.

I am awaiting for a quick response from TIKONA.

Thanks,
Ramakanth Dubey

Hi Ramakanth
I am also facing the same issue about the static IP, they always say that they will send the form by email, but it never comes.

not sure if you have received the form? if you do could you please forward the same to me at [protected]@gmail.com




Thanks

SANDIP

Hi,

Writing this absolutely lamentable situation where i could feel that i am talking to a 'WALL' while interacting tikona customer care executive.


I have got this connection installed around ( may be more than ) a month back for a specific need. That requirement was already communicated clearly to the person came for first enquiry and then to the gentleman also came installation.



That connection did not work for several days and after chasing almost 15-20 times to Tikona call center, it got acknowledged ( but not resolved ) around 3 weeks after. Many man hour of mine was spoiled in the name of testing and two complete weekend were taken ( sitting at my home ) by Tikona engineer for rigrous testing.

Many engineers from L2 and L3 scheduled testing but none of them did call on time and they dont pick the phone when called them back.

Its been more than a month when my connection was installed and i haven't used it even once successfully. Every Time i call and customer care executive promises a call back but never happens.


This is serious question on the service orientation of your call center.


Please see if you can do something to get it rectified and let me know the escalation matrix to be followed ( hope i would not need it after your help here ), else i am compelled to take legal action in consumer forum.



Thanks and Regards



Qazi Belal Uddin


[protected]

connection # : [protected]

Dear Customer,

We regret the inconvenience caused to you. Request you to share your Service ID / Customer ID, we will look into the issue and get back to you at the earliest.

Regards,
Tikona Digital Networks.

tikona wireless broadband — non refund of money

Tikona wirelerss broadband had taken 2400 rs. towards installation of broadband connetion. till date no installation has happened. there is no response from call center. there is a concious effort to harras under the hope that the customer will give up the chase for his money.

all in all a totally unprefessional and unresponvise setup.

Dear Anil,

Request you to share your customer id / service id / bill account no., we will look into the matter and get back to you at the earliest. We apologize for the inconvenience caused to you.

Regards,
Tikona Digital Networks

Dear Bharat,

We have taken note of your application number, we will look into the issue and get back to you at the earliest. We apologize for the inconvenience caused to you.

Regards,
Tikona Digital Networks

My Name is Kamlesh Devrukhkar. I subcribed for tikona connection on 22 May 2011 - SRF Number [protected]. I am very angry with Tikona sales person and with tikona service. I was said by Mr. Satyendra ([protected]) Sales person from tikona, that if you pay in cash you will received tikona connection in 3 days and if you pay by cheque you will get tikona connection in 7 days.

So I had paid cash as it was very urgent for me. Satyendra promissed to give connection in 3 days and said if you not received in 3 days he will give his own modem to me for use upto i receive connection. I belived him and canceled my old internet connection. After 3 days i contact Satyendra and said i have not received the connection, so he said sir wait for 2 more days as their was some problem. I wait for 2 more days and called him again after 2 days, he said i don't know what happening you contact to my senior Mr. Niraj ([protected]). Niraj is fake person, said me you will received connection in 1 days i.e. on Friday 27th May 2011. Connection was not done i was too frastated and angry so I called Satyendra & Niraj around 50 times for followup. They were disconnecting My calls every time. So i called Satyendra from my other number he picked the phone on friday there was also a technician along with satyendra. Satyendra said to Technician that customer ne paresaan karke rakha hai so Technician said ki chalo customer ko paresaan karte hai aur connection aur 4 din late karte hai. I heard all this conversation on my phone. I said Satyendra to give phone to technician but he ignored and disconnected the line. I am really angry with tikona customer care too. In future i am not going to give reference to my friends or to my relative about the tikona.

I want my money back or i will forward this same mail to consumer court.

[protected]

Tikona Digital Network — tikona digital network Complaints - no installation yet done

My Name is Kamlesh Devrukhkar. I subcribed for tikona connection on 22 May 2011 - SRF Number [protected]. I am very angry with Tikona sales person and with tikona service. I was said by Mr. Satyendra ([protected]) Sales person from tikona, that if you pay in cash you will received tikona connection in 3 days and if you pay by cheque you will get tikona connection in 7 days.

So I had paid cash as it was very urgent for me. Satyendra promissed to give connection in 3 days and said if you not received in 3 days he will give his own modem to me for use upto i receive connection. I belived him and canceled my old internet connection. After 3 days i contact Satyendra and said i have not received the connection, so he said sir wait for 2 more days as their was some problem. I wait for 2 more days and called him again after 2 days, he said i don't know what happening you contact to my senior Mr. Niraj ([protected]). Niraj is fake person, said me you will received connection in 1 days i.e. on Friday 27th May 2011. Connection was not done i was too frastated and angry so I called Satyendra & Niraj around 50 times for followup. They were disconnecting My calls every time. So i called Satyendra from my other number he picked the phone on friday there was also a technician along with satyendra. Satyendra said to Technician that customer ne paresaan karke rakha hai so Technician said ki chalo customer ko paresaan karte hai aur connection aur 4 din late karte hai. I heard all this conversation on my phone. I said Satyendra to give phone to technician but he ignored and disconnected the line. I am really angry with tikona customer care too. In future i am not going to give reference to my friends or to my relative about the tikona.

I want my money back or i will forward this same mail to consumer court.

There is lots of complaint regarding Tikona, i think Consumer Court need to penalty to them, they are misguiding to the customes...

Congratulations ! I have decided to pay up the Tikona bill of Rs. 274 inspite of not using your service for a single hour. In fact I will be paying Rs. 500+ Rs. 274= Rs. 774. The 500 rupees was the security deposit. I have attached the full and final settlement receipt for your reference.

Congratulations to Tikona billing department for being persistent in sending bills on regular basis and charging interest at the rate of 120%. Indeed many many congratulations to the CFO of Tikona. It is an excellent business model- in modern electronic extortion. I hope you will give some management lessons in Harvard and other institues and explain the new MBAs how to run these types of businesses and make returns of 120%. Congratulations again.

Congratulations to the customer service team for actually managing to shield up to 50 calls from me to reach the concerned person who can take action. Customer service team you are doing a wonderful job at not providing any customer service. I think you should ask your management for a raise. It has been truely frustrating experience to the customer which means that you have done a fine job

Congratulations to the management team for hiring individuals in billing department and in customer service. They have done a tremendous job at not allowing any information to reach the management. The best part is that the management believe that everything is going well when it comes to customer satisfaction.

May you all succeed in extorting more money from the customers. Also is Tikona going to come out with an IPO? I think I will try to see if I can buy some of your shares. I am really impressed with your business model. The best part is that it is legal

Wishing you all the success in the future