Tikona Digital Networks Complaints & Reviews

actually i applied for ticona broad band service on 24/3/2010. by paying cheque of Rs.500.
after some days the installation team came for signal checking and they found there is no signal. and promise to send back my cheque (sbi-madanapalli cheque no 383208.).but on 15/4/10. i got message to my mobile saying 'your service has been activated and this is your user name and password".i got shocked and raise a complient to the...

Hi,
My complaint is against Tikona Digital Networks for not installing WiFI (wireless internet) at my home. I have paid for the service but still after regular follow-up, i have not got WiFi from the Tikona Broadband service provider. I got the connection on 3rd March 2010 and today is 17th April so its been almost 1.5 months that i am following up with Tikona customer care. I have 5 request number with me i.e. 1-[protected],[protected],...

Here is a copy of my mail to the mumbai zone officer -

Mr Vikas Bhosale,

This is to tell you about the extremely pathetic customer service that you people offer. I have never experienced a service more disgusting than Tikona.

My details are:
Name: Dominic Raj
Mobile: ----
Username: ----

Here is my problem -

Your salesman, Govind approached visited...

Tikona digital Net work is a wireless but useless net work I had seen in my internet experience. At the time of installing, they promised a prompt customer care but when a problem comes and complaint was lodged nobody bothers to attend on that and even if any technician comes he would be a new guy without any knowledge of their Network. Apart from this their billing and accounting is poor and they do not update the payments received....

Pls refer trail mails...

Inspite of chasing NODAL officers, my complain tstill remains unresolved...

Any one 2 help me here..?

[protected][protected][protected][protected][protected][protected]--
From: vaibhav barve ([protected]@hotmail.com)
Sent: 14 April 2010 17:54PM
To: nodal.[protected]@tikona.in; nagesh.[protected]@tikona.in...

I am one of Tikona's frustrated customer having a customer Id: [protected]

I am not being able to access Internet because of some network issues since more than 20 Days. In this regard I had raised several complaints vide numbers like[protected],
[protected] and many others which I could not keep record of.

However, every time I call customer care , I get a response like my issue would get resolved...

I have a tikona Wibro connection.my connection got activated on dec 5th 2009.till january it was working fine.after that it started not working.their network strength is fluctuating.(0-max)
i had given several complaints and not yet rectified.
the complaint no's are
07/01/2010 [protected]
19/01/2010 [protected]
14/02/2010 [protected]
01/03/2010 [protected]
11/03/2010 ...

My broadband connection was installed on 19/03/2010 thereafter i repetadely complained them about the very slow speed and non istallation of anti virus.
I was surprised to receive a bill date 26/03/2010 bill no.: B1-485790 for the billing period 18/03/2010 to 25/03/2010 for total usage of 1002 MB's.
My billing account no.;[protected]
Plan Name CB299
Service ID [protected]

I have put in a request...

Tikona marketing person said to me that they are going to give me the minimum speed of 256kbps. but i'm getting only 5-10kbps downloading speed. i tried to call tikona technical team many times but no one from them are able to give me the proper solution. looks as if myself is cheated by the tikona company..........

respected sir,
at the time i payed DD of 800 rs. service provider had promised to install it with in 2 days, but now 2 weeks have passed and i haven't got the connection yet. i got a mail by there side that my connection had been started from 29th of march, and i am getting charged for the service which i am not using. Also i am not getting any response from service provider, as they are not taking the call....

I have applied for Internet connection in Tikona. The representive Mr. Harshal collect the doc and Rs.500 Cheque. After 2days, the engineer came and check the network. There was no network coverage of Tikona at my place. After that I called the representive to back my cheque. I put several complaint, write several messages to Tikona Care. Every time they send me one new complaint ID. I did not get any installation modem and service from Tikona....

This complaint is w.r.t the worst internet service provided by Tikona Digital Networks to its customers.
I recently subscribed to Tikona Digital Networks which projects itself as India's best Digital ISP.

I am now victim of this ISP after paying Rs.500 towards intallation charges for a 300kbps internet with a Wi-Fi enabled modem.The service provider has deceived us by installing broadband connection with a cable...

I had Tikona broadband connection installed at my home on 29.03.2010. Next day only the connection was UP during day. Went OFF AIR on the same day in night. I made complaints on 2/4/2010 and consistently followed up with their Customer Care almost everyday till today i.e. 10/4/2010. Infact sent mails to the customer care as well as NodalOfficer-Andhra Pradesh region and Head of Sales too. Whenever I called CS, the response on complaint...

HI
this saravanan ,last week i given my documents and icici cheque to tikona sales person for my official broad band connection , at that time of sales person promise to get connection with in one or two days ,but still am not get that braod band service.
That sales person name is Senthil, now a made a call to him ,he did nt pick my call .
my amount also tranfred to their account ,no one is responding me .
also...

i have a tikona broadband a spped of 300kbps and download speed is 150kbps but download speed is only 8 to 12 kbps and some time work and connection was disconcted somany time i have connected past one month and i call their customer care daily 2 time call but no proper reply and not send engineer. and also chiting their man as a installation charges Rs.500/- + cabaling charge by their customer care persona told we have no charges any cabaling...

I got Connection on 21 march 2010, but after one day net is disconnected(or slow speed)
then i complaint to customer care on 22 march to 26 i didnt get ant proper response then i decide to disconnect GREAT (WORST) "TIKONA" connection.
that day they gave me complaint umber for engineer visit.but untill today iam getting new complaint numbers but not a engineer visit.

no honest , no proper commitment...

sir,
some of the tikona executive came to my house for the connection of wireless broadband. So i fill the form and took a broadband connection of tikona by paying 500 rupees of installation charge, which is refundable, i select a plan of 150kbps downloading speed. but i didn't get the speed. my connection's speed is 20 to 40 kbps since the date of my connection is started. there are 15 days are over i have complaint...

SIR
I bye a enternet connection of tikona co.he prommised to me bettar service but i have no reaveart of my complain theare is my complain no 1.[protected] on 05.04.10
and co no--1.[protected] or 1,[protected]
your
dharam poddar
...

I applied for tikona connection on 31st Mar 2010 , a sales representative ( Phani Kumar) came at our place ,took the installation charge and promised to provide the connection that day itself. However the connection was not provided that day , i called him next day to check what went wrong , he told me that a technician would come at my place within 2 hrs , again no one showed up till late noon then i called (Phani kumar) again,he didn't...

I applied for the Tikona braodband on 26th March, but they still havn't responded to my application.

I even registered a complaint with them and emailed them but still no reply. I fear that they may misuse my document.

Following is the email I send to them. Please help me.

From: Pardeep Mittal
Date: Thu, Apr 8, 2010 at 11:15 AM
Subject: Misuse of my documents
To: [protected]@tikona.inbr...