Tikona Digital Networks Complaints & Reviews

sir ,
i am ticona internet holder (castomar).
i got very low inter net speed like 4.34kbps,i have been registered complaint several time but they are not solve ny problem.i give detail about me ,
My name is M.Azmatullah.,
ticona= castomer ID no [protected]
plan = 599
i shall be greatful for ever if you will accept my letter
thank you
Azmatullah
[protected]
A-633 prem nagar Amar puri pahar ganj new delhi 110055

The TIKONA service is pathetic,I Tushar.Vijay.Patil (Customer Id: [protected]) signed up for the TIKONA connection on 07-march-10 and completed the registration formalities and made payment by cheque for 500 (cheque no 673906 corporation bank ) i was informed the installation technician will arrive in 3-4 days for installation and no technician arrived for installation ,i called several times to the TIKONA Customer care and every time i was provided many complaint numbers and no action ,,later i send email complaint to the regional office for TIKONA and the head office at bhandup and latr the TIKONA technician arrived for installation on 23-March-10 merely after 16 days of registration....further i got received my TIKONA bill for duration 23-03-10 to[protected]Bill no- B[protected]wherein TIKONA did not count the RS 500 i paid towards the installation i paid by cheque that was cleared and again i called TIKONA customer care and after few calls and compaints was informed the rs 500 will be adjusted in next bill ...thereafter for few days the service worked fine and again since past few days the speed for the internet connection is very less and not according to the TIKONA plan i have subscribed for which provides 150kbps and the actual speed i get is 7-8kbps on average so i placed complaint twice now since 27-04-10 and twice (complaint no:[protected], ) and yet no response from any TIKONA technician to solve the problem.....

Since last 15 days internet is not getting started called various times to customer care but no response. My account ID is [protected], requesting kindly disconnect and arrange to take back all connection accessories and arrange to refund the money.

Please take it very seriously otherwise I am coming to your chinchwad office and I will make halla gulla for which I not responsible.

Regards,

Rajendra Jangate
Contact No- [protected]

Enclosed is a copy of my complaint with nodal.[protected]@tikona.in
It was lodged on Wed, April 28, 2010 12:10 am

Dear Mr. Rajesh Kumar,
I had applied for Tikona Broadband in the month of January. Had delivered
a cheque for Rs. 500/- Axis Bank Cheque No. 000041dated 6/2/2010 for Rs.
500/-.
Thereafter your executives came three times to my residence and checked
signal strength. They said connection is not feasible. So no installation
was done at my place. The cheque remained with the executive. Now it seems
my cheque is encashed and yesterday I received a sms from you
communicationg me my username and password. THERE IS NO INSTALLATION AT MY
PLACE. It seems some one has misused my cheque. Kindly disconnect any
connection in my name anywhere forthwith and refund me my Rs. 500/-
Complaint #[protected] Dated today.

--
R. S. Kelkar

I wanted a broadband connection for my home so i called Tikona Digital Networks. The technical executive came to my Home for a demo but since the signal was too weak they suggested for a device to be installed on my terrace. I paid an installation charge of 500 but since the device could not be installed on my terrace they assured me the return of my installation amount.
I have been following up with them for the past 1.5 months but to no avail.

Regards
Abhinav

Dear sir i have taken a Tikona broadband connection on 20-4-10, ful 799 Plan and i was promised that i will be getting 2 mbps speed up to 500mb usage and here after my speed will be reduced to 600 kbph.
but as promised i am not getting the speed of 2 Mbps speed and not even i am getting 600 kbph .

My account id is :[protected]

Please do the necessary action

Thanks and Regards

Sunil Kumar Bhati
([protected])

4-6-507, Esamia bazar, hyderabad-27
Email: [protected]@gmail.com

Pls find below the communication had with Tikona Broadband and please decide the course of action. I m just fed up giving reminders to them but nothing has been done till now.

below is the communication had with the company thru email, Hope that will be enough. In case any further clarification is required pls feel free to contact.

=================


HIGHLY UN-PROFESSIONAL MANNER..........

this is the last reminder, If nothing is done in 24 Hrs, m going to Consumer Court. Its going to be 2 months i m waiting and waiting. Its been more than a week u alloted a docket number and since then nothing is happing.

u people just want to grab money and do nothing when it comes to satisfying consumer. If consumer fails to pay within the described period u people dont understand their problem and disconnect the line. When consumer is asking for installation u people are just passing on the monkey on someone else back.

I m just fed up following up for installation and not at all satisfied with Tikona and their un-profession behaviour. U got 24 Hrs to respond to this mail else i m going to file a complaint in consumer court against Tikona.

Thanx n rgds,

----- Original Message -----
From: Sanjay Valecha
To: Nodal Delhi
Sent: Wednesday, March 31, 2010 3:26 PM
Subject: Re: Pls return my Payment i[censored] cant do the installation, Docket Number <[protected]>.


can u pls tell me what kind of a solution u people are finding.. Returning my cheque wont take much time and for that u dont need to assign a Team. can somebody pls answer me why it took so much time and why do i need to chase u people for this...


----- Original Message -----
From: Nodal Delhi
To: [protected]@infocus.co.in
Sent: Wednesday, March 31, 2010 2:54 PM


Dear Sanjay,



We apologize for the inconvenience caused.



A member from our service team has been assigned to resolve the problem.



Please note your Nodal Officer Escalation Docket Number <[protected]>.



Nodal Delhi Office

Tikona Digital Network Pvt. Ltd.



From: Sanjay Valecha [mailto:[protected]@infocus.co.in]
Sent: Wednesday, March 31, 2010 1:11 PM
To: Nagesh Prasad
Cc: Nodal Delhi
Subject: Re: Pls return my Payment i[censored] cant do the installation.



thanx for reply Mr Nagesh,



Its been abt 1 and half months keeping patience, do u think thats the professional way of working, i[censored] know that installation cant be done, y u hv not despatched the chque to me, y i shd be following u for my money? If installation is to be done i think the maximum time for installation is 1 week and both hv passed. So why i shd hv patience and support for ur fault.



Moreover nobody bothers to listen or take the matter on priority, so many times i hv complaint to ur customer care but all in vain.



I dont think thats the professional way of working i[censored] want to make ur customer base. I m very much annoyed from Tikona and definately m going to take up this matter on higher lever, this is just not professional.





----- Original Message -----

From: Nagesh Prasad

To: Sanjay Valecha

Sent: Wednesday, March 31, 2010 12:52 PM

Subject: RE: Pls return my Payment i[censored] cant do the installation.



Dear Mr. Valecha,



We acknowledge your mail and regret the inconvenience caused.



We have assigned your case to a member of our service team in Delhi and he will contact you to take up an appointment and resolve the issue at the earliest.



Requesting you for your patience and support.



Please note that the email ID which you entered for Nodal Delhi Office, nodel.[protected]@tikona.in was incorrect. The correct email ID is nodal.[protected]@tikona.in



Regards,

Nagesh Prasad

Nodal Officer

Tikona Digital Networks Pvt. Ltd.



From: Sanjay Valecha [mailto:[protected]@infocus.co.in]
Sent: Wednesday, March 31, 2010 2:25 PM
To: Nagesh Prasad
Cc: Customercare; Sales; nodel.[protected]@tikona.in
Subject: Fw: Pls return my Payment i[censored] cant do the installation.



Mr Nagesh,



It is highly unprofessionalism from the company's part, its been more than 4 days but nobody is bother to reply or return my cheque (Pls go thru the mail below before replying) and this is the last option for me before i go to Consumer court, If i dont hear from ur end within 48 hours, i hv left with no other option but to go to Consumer court. U hv given many emails for nodel and one for delhi too but that doesnt seems to be working.



Reply awaited





----- Original Message -----

From: Sanjay Valecha

To: [protected]@tikona.in ; [protected]@tikona.in ; nodel.[protected]@tikona.in

Cc: manish.[protected]@tikona.in

Sent: Friday, March 26, 2010 4:23 PM

Subject: Pls return my Payment i[censored] cant do the installation.







Dear Mr whosoever,



I m writing u this mail after waiting for abt 2 months for the installation after giving a chque no.452935 dated 19.2.10, which was picked up by ur executive Mr Gaurav ([protected]). I was assured by ur executive that installation will be done in 3-4 days (ADRESS GIVEN BELOW) but still nothing has been done.



your Engineer Mr Kishan ([protected]) visited my place and clearly told me that installation cant be done since he cudnt find the signals from ur end.



I spoke to many o[censored]r executives like Nitin ([protected]) and some o[censored]r customer care execs but all in vain.



ur customer care execs are calling me and asking me that my net is working properly or not, which shows the communication gap between u people. They r not even aware that installation is not done but asked to do their duty which is really shameful for professional company.



I called up Mr Nitin many times to do the needful and if it cant be installed return my cheque, he simply says he doesnt get time to come and return the cheque and now he has stopped responding to my calls. Is this the way u people work??



I was quite doubtful before giving a cheque but Mr Gaurav told me dont worry its a big and professional company, which doesnt seems to be. today i asked Gaurav to return the cheque he said he has given so many reminders to the company and cant do more than that.



NOW THIS IS THE LAST CHANCE FOR U PEOPLE TO RESPOND BY EITHER DO THE INSTALLATION OR RETURN THE CHEQUE OTHERWISE I M GOING TO CONSUMER COURT AND FILE A SUITE AGAINST TIKONA FOR IN-EFFICIENCY IN SERVICES AND HOLDING MY PAYMENT WITHOUT ANY REASON.



HOPE U PEOPLE WILL LEARN FROM UR MISTAKES.



Thanx



Sanjay Valecha
Infocus Software Systems
A-178/14, Dayanand Colony
Lajpat Nagar-IV,
New Delhi-110024
Land Line : +[protected]
Mobile : +91-[protected]
Website : www.infocus.co.in
www.infocussoft.org
www.infocussoft.com
email : [protected]@infocus.co.in
[protected]@infocussoft.org
[protected]@infocussoft.com
[protected]@infocus.co.in




[protected][protected][protected][protected]

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

actually i applied for ticona broad band service on 24/3/2010. by paying cheque of Rs.500.
after some days the installation team came for signal checking and they found there is no signal. and promise to send back my cheque (sbi-madanapalli cheque no 383208.).but on 15/4/10. i got message to my mobile saying 'your service has been activated and this is your user name and password".i got shocked and raise a complient to the customer care with complient number[protected] .i had strongly said that "HOW CAN YOU SEND ME MESSAGE LIKE THAT WITH PROVIDING SERVICE OR WITH OUT DOING ANY INSTALLATIONS". but on 19/4/10 they give me another shock amount from my account has been dedected. and again i raised a complient against them in customer care with number[protected] .
please help me regarding this.


thanks.
k.abdul rasool.

Hi,
My complaint is against Tikona Digital Networks for not installing WiFI (wireless internet) at my home. I have paid for the service but still after regular follow-up, i have not got WiFi from the Tikona Broadband service provider. I got the connection on 3rd March 2010 and today is 17th April so its been almost 1.5 months that i am following up with Tikona customer care. I have 5 request number with me i.e. 1-[protected],[protected],[protected],[protected] &[protected]. All these requests include request for installing WiFIat my home with other requests like giving a longer wire etc. In addition, i have not got my bill for the month of march, neither a soft copy at my e-mail address nor a hard copy at residence address and tikona call center executives had called me n number of times to pay my bill, i have got a message on my mobile for the amount and as the due date was coming near, i paid the amount yesterday online, but still i havenot got my bill and i am following for the bill also for the last one week.
In addition, Call center executives of Tikona call center are very very very very rude and they dont know how to talk to customers and they dont know how to solve a particular problem and everytime they just give a new request number which gets closed without my consultation or fulfilling my request/s.
Thank you so much for looking into this matter, i hope to get some response from your side on this matter.
Pls let me know if you need any information my side.
Sandeep Bhandari

Here is a copy of my mail to the mumbai zone officer -

Mr Vikas Bhosale,

This is to tell you about the extremely pathetic customer service that you people offer. I have never experienced a service more disgusting than Tikona.

My details are:
Name: Dominic Raj
Mobile: ----
Username: ----

Here is my problem -

Your salesman, Govind approached visited my residence on the 11th April 2010. I agreed to the nanostation product to be installed at my place within 2 working days.

There was no response from your team until Wednesday when you so-called Engineer visited us and installed the device on Wednesday afternoon. He tested and concluded that the speed was extremely pathetic and would have to check the bandwidth at the head office. He was supposed to call us in the evening however no response..

Your salesman's(Govind) number is [protected]
Your engineers number is [protected]

These two fraudsters are not answering their mobile phone since the time they left my residence.

You customer care keeps telling me that they will escalate my issue on high priority but again no use... Today is friday and my connection is still not working...

Hoping you as a nodal officer realise what customer service is and take immediate action.

I am already too sick of this service and and regretting my biggest mistake of getting lured in your stupid ads....

Fix this damn problem or I'll take it the legal way...


Regards,
Dominic Raj.

Tikona digital Net work is a wireless but useless net work I had seen in my internet experience. At the time of installing, they promised a prompt customer care but when a problem comes and complaint was lodged nobody bothers to attend on that and even if any technician comes he would be a new guy without any knowledge of their Network. Apart from this their billing and accounting is poor and they do not update the payments received. In your next bill they promptly add the bill which you have already paid. In this regard I complained several times and every time a new guy will attend on complaint and you have tell the entire story of your payments and their billing.But ultimate result is zero. I got fedup with their attitude. I will get rid of this service provider very soon after setteling my account with them.


Krishna rao

Pls refer trail mails...

Inspite of chasing NODAL officers, my complain tstill remains unresolved...

Any one 2 help me here..?

[protected][protected][protected][protected][protected][protected]--
From: vaibhav barve ([protected]@hotmail.com)
Sent: 14 April 2010 17:54PM
To: nodal.[protected]@tikona.in; nagesh.[protected]@tikona.in
Cc: [protected]@tikona.in; vaibs (vaibhav.[protected]@tata-aig.com)

Dear Mr.Bhosale,

Pl let me knw whether my query will be attended or not, it's now too long time that i'm chasing TIKONA Engineers for resolution

A revert shall be appretiated as i'm not getting any revert from any one...

Dear Mr.Nagesh,
Request your intervene in the matter.

Regards,
Vaibhav Barve.
Mob. [protected].




From: nodal.[protected]@tikona.in
To: [protected]@hotmail.com
Date: Sat, 3 Apr 2010 21:28:56 +0530
Subject: RE: Poor Customer service

Dear Mr. Barve,

Inconvenience is regretted.

There seems to be a latency issue in your area. Your case has been assigned to our Advanced Technical team and our service engineer will update you with the resolution.

For further reference please refer to the new Nodal escalation docket number:[protected]

Thank you for your cooperation and requesting your patience.

Regards,
Vikas Bhosale
Nodal Officer, Mumbai

[protected][protected][protected][protected][protected]--------
From: vaibhav barve [mailto:[protected]@hotmail.com]
Sent: Thursday, April 01, 2010 10:28 PM
To: Nodal Mumbai
Cc: Customercare; Nagesh Prasad; vaibs
Subject: RE: Poor Customer service

Dear Mr.Bhosale,

Engineer from Tikona has visited & inspected the connection on 31/3/10 however he was unable to even open home page of TIKONA to chk speed test due to poor speed.

He agreed that there is some issue with backend & needs to refix tower loction in society.

He had informed that Mr.Anand shall take care of the same; but i've not yet got any update / timeframe for the same.

Request you please intervene.

Regards,
Vaibhav.
[protected][protected][protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@tikona.in
CC: nodal.[protected]@tikona.in; nagesh.[protected]@tikona.in; vaibhav.[protected]@tata-aig.com
Subject: Poor Customer service
Date: Tue, 23 Mar 2010 16:58:08 +0000

Dear Sir,

I'm new customer of TIKONA facing lots of problem due to some very poor customer service.

My user ID is [protected] & plan is unlimited 499. Plan was effective from MArch 4, 2010.

However after usage of first 2-3 days, there was some issue with signal & some low speed, also facing connectivity issues.

Hence i first rang toll free customer care number on 7th MArch 10 and they given me a complaint number and assuered that complaint will be resolved within 48 hrs.
But unfortunately 48 hrs never completed as i tried call center no every alternate day but every time fresh complaint number was given.

Details are as follows :
Complaint No. Dated
1_[protected] 7/3/2010
1_[protected] 9/3/2010
1_[protected] 11/3/2010

After weeks time i got frustrated & call up sales guy & he gave number of one engineer Mr.Anil who in return visited my residance for 1st time on 13/3/2010. After checking the system, he was convinced that there was some poor signal problem. Then he gave a Nano stn2. But as at that time he was not carrying cable reqd for fitment so he promised to visit next day i.e. on 14/3/2010.

After Mr.Anil's promise i thought problem may get resolved but i was wrong & problem was further increased.

Initially i was chassing only cal center no, but since 14th MArch i was chasing Mr.Anil (Cont - [protected]) as well requesting him to visit & complete necessary instalment. On every call Mr.Anil promised to visit in 1 - 2 hrs but he never turned up nor he called to inform that he may not able to come.

Finally today when i shouted on him, he send another engg for Nano stn fitment but poor problem got worst.

NO ENGINEER IS READY TO GIVE ANY DIRECT CONTACT NUMBER FOR ANY ASSISTANCE WHICH PLEASE NOTE.

Attached is the screenshot of speed test. Result is 40 KBPS.

Please advice me for Whom should i chase n expect some kind of solution.

Awaiting for some solution n positive revert.

Regards,
Vaibhav Barve.

I am one of Tikona's frustrated customer having a customer Id: [protected]

I am not being able to access Internet because of some network issues since more than 20 Days. In this regard I had raised several complaints vide numbers like[protected],
[protected] and many others which I could not keep record of.

However, every time I call customer care , I get a response like my issue would get resolved within 6 hrs, 12 hrs, 24 Hrs etc... But nothing happens. Sometime even I had received calls from service executives that they would come within one or two hours and no body turns up after that.

This issue I have raised to area managers, but nothing happened.

Please do the needful

Thanks & Regards
Jajati

I have a tikona Wibro connection.my connection got activated on dec 5th 2009.till january it was working fine.after that it started not working.their network strength is fluctuating.(0-max)
i had given several complaints and not yet rectified.
the complaint no's are
07/01/2010 [protected]
19/01/2010 [protected]
14/02/2010 [protected]
01/03/2010 [protected]
11/03/2010 [protected]
14 /03/2010 [protected]

My broadband connection was installed on 19/03/2010 thereafter i repetadely complained them about the very slow speed and non istallation of anti virus.
I was surprised to receive a bill date 26/03/2010 bill no.: B1-485790 for the billing period 18/03/2010 to 25/03/2010 for total usage of 1002 MB's.
My billing account no.;[protected]
Plan Name CB299
Service ID [protected]

I have put in a request to immediately disconnect my service with immediate effect.

Tikona marketing person said to me that they are going to give me the minimum speed of 256kbps. but i'm getting only 5-10kbps downloading speed. i tried to call tikona technical team many times but no one from them are able to give me the proper solution. looks as if myself is cheated by the tikona company.......

respected sir,
at the time i payed DD of 800 rs. service provider had promised to install it with in 2 days, but now 2 weeks have passed and i haven't got the connection yet. i got a mail by there side that my connection had been started from 29th of march, and i am getting charged for the service which i am not using. Also i am not getting any response from service provider, as they are not taking the call.

I have applied for Internet connection in Tikona. The representive Mr. Harshal collect the doc and Rs.500 Cheque. After 2days, the engineer came and check the network. There was no network coverage of Tikona at my place. After that I called the representive to back my cheque. I put several complaint, write several messages to Tikona Care. Every time they send me one new complaint ID. I did not get any installation modem and service from Tikona. Last time I called to costumer care, the person did n't want to listen my complaint. He says, your userID is already generated and there is no complaint, where as I have lots of proofs for my complaint. The Tikona is really harashing people and do not response well. I want my money back and do not want to waste time behind 500/-

This complaint is w.r.t the worst internet service provided by Tikona Digital Networks to its customers.
I recently subscribed to Tikona Digital Networks which projects itself as India's best Digital ISP.

I am now victim of this ISP after paying Rs.500 towards intallation charges for a 300kbps internet with a Wi-Fi enabled modem.The service provider has deceived us by installing broadband connection with a cable modem. In addition this cable connection works only intermittently with a very low speed of 2Kbps to 3 Kbps.

I made ample number calls to the Tikona care and ended up gaining nothing. Every time we make a call , they ask of a time period of 24 hours which now added up to 15 days.

In spite of all these we have given a request for cancellation of my internet connection. I was told that , the disconnection will happen within seven days. Till date[8th day] neither the Wi-FI Modem is installed nor the termination of the subscription took place.

The following are the complaint numbers for reference:

My application no: [protected]
user name: [protected]

Complent no:[protected]
Disconnection comp lent no: [protected]

Sandeep Kumar
Sales Executive
Mob: +91 [protected]

I had Tikona broadband connection installed at my home on 29.03.2010. Next day only the connection was UP during day. Went OFF AIR on the same day in night. I made complaints on 2/4/2010 and consistently followed up with their Customer Care almost everyday till today i.e. 10/4/2010. Infact sent mails to the customer care as well as NodalOfficer-Andhra Pradesh region and Head of Sales too. Whenever I called CS, the response on complaint is 'under progress'. None bothered to rectify the problem till date. I had never come across such a WORST SERVICE PROVIDER and CARELESS/NEGLIGENT service towards customers.....am taking up this issue with Consumer Forum as the company should pay for their negligence.....

CUSTOMERS....... BEWARE....DONT WASTE YOUR TIME RUNNING AROUND THIS KIND OF WORST SERVICE PROVIDERS....GO FOR QUALITY DOESNT MATTER PRICE.....

Janardhan
[protected]