Tikona Digital Networks Complaints & Reviews

I have taken a connection from tikona on 21-Feb-10 but from day one am facing issue in connection &
not getting service from tikona, whatever speed they commited ,i haven't got ,..also every time tikona team give me wrong commitment & promise and they always failed to fulfill it .Also i have got bill of that poor service & when i asked for disconnection enginner said that i will waive of this bill & you will not face any problem but after very next day will again face connection problem . when i escalted the things to call center , executive also not entertained me then i wrote mail to customer service but same bad response i have received... today's almost 1 month has passed but till time my disconnection request not completed & soon i will get another bill .. why should I pay bill for such poor service & response...
Actually govt. has to cancel license of such iiresponsible company who do not care their customer.
please let me know who will give me compensation for this mental dissatisfaction occured due to this Tikona bad Service

Below is mail written to tikona customer service but no naction taken by them..


Flag this messageRE: Disconnection request-LALIT VERMA-[protected]Thursday, March 25, 2010 9:42 PMFrom: "lalit verma" <[protected]@yahoo.com>Add sender to ContactsTo: "Customercare" <[protected]@tikona.in>Stop writing mail like "We regret the inconvenience caused to you.
we would like to inform that the complaint has been forwarded to the concerned department for necessary action."


From last three days i gettin same one liner mail, earlier call center saying the same thing now you people using same punch line ...if you have forwarded this mail to concern then ask him to pay bill which would generate after putting requests 4 deactivation..... now am searching higher authority mail id of & whenever i will get i will forward this chain mail to them to give him actual picture & ground level reality of tikona & its customer service

Thanks & Regard's
lalit Verma
+91-[protected]
--- On Thu, 3/25/10, Customercare <[protected]@tikona.in> wrote:


From: Customercare <[protected]@tikona.in>
Subject: RE: Disconnection request-LALIT VERMA-[protected]
To: "'lalit verma'" <[protected]@yahoo.com>
Date: Thursday, March 25, 2010, 3:04 PM


Dear Mr. Verma,

Greetings from Tikona!



This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

we would like to inform that the complaint has been forwarded to the concerned department for necessary action.



Your complaint reference number is :[protected].



In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in

Thanking you and assuring you of our best services,

Nisha Dafal

TikonaCARE



From: lalit verma [mailto:[protected]@yahoo.com]
Sent: Wednesday, March 24, 2010 9:41 PM
To: Customercare
Subject: RE: Disconnection request-LALIT VERMA-[protected]



Now you have proven that its a tikona customer service as from last 20-30 days am struggling for execution of deactivation request &still its not done and no one escalated it to higher level .. I have very bad experience of tikona & trust me same i will communicate to all my friends/colleage & ask him not to use Tikona service as they don't have value of customer and comprises all company service are very very bad.....



Can i have one liner mail that your connection will get disconnected on this this date



Please note that , i will not pay any amount if any bill would generate & come to me .Also if required i will go to higher authority or some regulatory dept. like DOT/TRAI Etc



Lalit Verma



--- On Wed, 3/24/10, Customercare <[protected]@tikona.in> wrote:


From: Customercare <[protected]@tikona.in>
Subject: RE: Disconnection request-LALIT VERMA-[protected]
To: "lalit verma" <[protected]@yahoo.com>
Date: Wednesday, March 24, 2010, 1:48 PM

Dear Mr. Verma,

Greetings from Tikona!



This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that the request has been forwarded to the concerned department for

necessary action and disconnection is under process.



Your reference number is :[protected] .



In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in .

Thanking you and assuring you of our best services,



Priyesh Shukla

TikonaCARE





From: lalit verma [mailto:[protected]@yahoo.com]
Sent: Tuesday, March 23, 2010 9:08 PM
To: Customercare
Subject: RE: Disconnection request-LALIT VERMA-[protected]



Now its Height & am going to impatience now .. why you enourage me to use abuse language ..... today i got call i.e. after 3 days & still your engineer wants me to continue your service with same old fake committment ... Request you to please send someone for disconnection ASAP... Please note am not resposible for this internet billing/Usage.. just becuase of your poor service & fake commitment as explained earlier also



Lalit Verma

+91-[protected]

--- On Sat, 3/20/10, Customercare <[protected]@tikona.in> wrote:


From: Customercare <[protected]@tikona.in>
Subject: RE: Disconnection request-LALIT VERMA-[protected]
To: "lalit verma" <[protected]@yahoo.com>
Date: Saturday, March 20, 2010, 6:57 PM

Dear Mr. Verma ,

Greetings from Tikona!



This has reference to your below mentioned complaint. We regret the inconvenience caused to you .

Further to phone call to you by Ms. Kumbalwar, we would like to inform that the request has been forwarded

to the concerned department for necessary action.



Your reference number is : [protected] .



In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in .

Thanking you and assuring you of our best services,

Sonali Kumbalwar

TikonaCARE





From: lalit verma [mailto:[protected]@yahoo.com]
Sent: Saturday, March 20, 2010 6:41 PM
To: Customercare
Subject: RE: Disconnection request-LALIT VERMA-[protected]



Status Please ....?see your speed same as your broadband band service
( slow/very slow /no signal/bad very bad) i dont know why you run this customer service if your c ustomer is not served by your service and not at all satisfied ....customer service/Tikona always failed in their commitment from day one ...soory to say but if this is start then you need lots of wishes to surive in market.
--- On Sun, 3/14/10, Customercare <[protected]@tikona.in> wrote:


From: Customercare <[protected]@tikona.in>
Subject: RE: Disconnection request-LALIT VERMA-[protected]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Sunday, March 14, 2010, 1:24 PM

Dear Mr. Verma ,

Greetings from Tikona!



This has reference to your below mentioned complaint. We apologize for the inconvenience caused to you.

We would like to inform that the request has been forwarded to the concerned department for necessary action.



Your reference number is :[protected]Disconnection) .



In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in .

Thanking you and assuring you of our best services,

Sonali Kumbalwar

TikonaCARE





-----Original Message-----
From: [protected]@yahoo.com [mailto:[protected]@yahoo.com]
Sent: Sunday, March 14, 2010 10:53 AM
To: Customercare
Subject: Disconnection request-LALIT VERMA-[protected]



please let me know by when this connection will get disconnected.

today also am getting 30-35 speed on 599 plan i.e. 300 kbps plan.its really very strange that after complaining so many complaint on call center still this request not completed .ansd when i am calling call center they said sir your dicionnection request came on 10 -mar but i had raised it on 26 & 2-Mar also . please let me know why i should pay if not getting your commited speeed & such bad response from Tikona.



Yesterday also sent one mail but despite this no action was taken from your end.please take all your instrument right now , & get disconnected this connection

got a tikona connection, seeing the promised speed and cost. service was good worked fine for the first two days then problem started... complained more than five times to the customer care..few complaint no.s are[protected],[protected],[protected].... no one showed up in the promised 48 hrs period. then called the executive who installed my device... he worked on the setup.. connection was fine but problem started again after a day!!!!! now getting a speed of about 5-10 KBPS on ful799 unlimited plan (on promised speed of 600 kbps(about 60 KBPS)). many of my friends are facing the same prob.
the concerned people should look into the company, if they are not worth should be banned. it will save us people from a lot of misery.

I am arnab adhikary
I have got a internet connection of 150 kbps with unlimited download plan of 499 rs/month .I am stayed at mansarovar kamothe navi mumbai.But the speed now i am getting for surfing uploading and downloading is 4 kbps .I have complain the tikona customer care and talk with imran umesh abhaydad(team leader) birendra this persons but there is no solution for 5 days.Is there is any solution plz give me solution

Dear Sir

I was given the demo for Tikona Broadband & It was working fine with one module.
After paying initial charges , Modem was there with one more external antenna ( For which I have to keep open my window 24 hours. & also USB antenna for my laptop.

Problem 1. just for having wireless net i have to have 3 instruments at a time instead of promised a modem.
Problem 2: instead of getting 150 KPBS i am getting 97 KPBS & uploading 6 KPBs speed & that also some time can not open even one site & can not download or upload , can not send even few KB email !!!!
Problem 3: most of the time to get connected to net after switching on modem , takes 30-60 minutes struggle, many switch on/offs.
Problem 4: False promises to solve the problems by customer support lines & sales guys.
my latest complaint number ( as given by Tikona customer care officer ):[protected] dated 13/03/2010

Jayshree Panchal

I wanted to apply for the wireless internet connection after seeing several Ads of Tikona.
I had called the Tikona Toll free NO : [protected] , they registered me as a new customer with my mobile number and residence address and informed me that their marketing person will get in touch with me. waited for 2 days, no reply from the company, called up again and they asked me whether i had registered, when i mentioned my mobile number which was registered earlier, they said no such number was registered.So i planned to register again with all the information again and this time i had noted the registration number or the call number.again after 2 days, same state of affairs, my mobile number was still not registered and shockingly their call number or registration number was also not registered. this was repeated atleast 7 times, later i took the initiative to write to the customer care email address mentioned in the website : [protected]@tikona.in on 27th february. till date havent heard from them nor any reply email.
Somehow i got in touch with a roaming marketing guy and planned to take a connection and finally got the connection on 15th march 2010 under the plan of 150kbps. I used for 2 days but i was getting only 60 kbps, so i planned to upgrade to next plan for 300kbps on 17th march 2010 and the customer care people gave me 24 hrs for the upgradation and they gave me a complaint number. after 32 hours, my plan was not upgraded and they told me within 12 hours it will be upgraded and was given a new complaint number.waited for 24 hours without being upgraded. when i asked for the status of my earlier complaints, both the numbers were invalid and i was informed of 24 hours for upgradation.being obsessed and upset i asked the customer care personal to connect to their team manager,they refused to connect and said only way was to be in touch with the email which is mentioned earlier in this mail,for which i knew i will never receive a reply.
in our country, every new license holder is being studied and reviewed with the company profile to provide the license or not but still there is no review procedure whether the service and customer care are working fine and customers are satisfied or not.
tikona being INternet service provider, out of which tikona is incapable to provide 2 words, INternet and Service.
As a customer, i would request such companies shud be reviewed of their service or should be barred from the license.

hi my name is naveen,im from new nallakunta beside choupal fresh,i have taken unlimited broadband connection last month,from beginning i have problem with network and error while connecting,from last ten days i dint got the internet connection and i called up for ur centre n reported about the problem but no use,so please check my connection as early as possible and my username is [protected] please check it soon and clear the problem thank u.....

Hi,

I took tikona connection around 1 months back and I have been continuously facing trouble with the speed. I am paying for the plan of 300kbps and I always and consistently getting slow speed as low as 8kbps.
I am so frustrated calling them continuously and they always make false promises to resolve it. They have lied to me so many times about the issue but the truth is they are not correcting the speed at their end.
Please suggest if some strict action can be taken against such worst service that provides mental agony to customers through their false promises.

Regards,
Mufazzal

Hi this is kiran from dombivali,mumbai, tikona wireless broadband had signed mou from me that they will give me cheque payment of rs.6000 annually for tower installation on my building,I had gave NOC for my three buildings & they had installed the tower also,more than 3 months over from tower installation they had not given me single payment.I request them they should give me the payment at the earliest or i have to take legal action on them.

Dear All,

I have booked your tikona service on 28/2/10 & given cheque of Rs.3303/- to Mr.Harsh (Tikona Sales Advisor). He confirmed me about installation on same day (means Sunday). But some reason he did not complete that day. he has given reason that company does not have cable for installation.
he has given me today's date (2nd march up to 5 o'clock) but after 7'o clock he couldn't pick up the phone after lots of rings so i have called him from another local no & he received my phone and told me same answer (cable not available) & he will return my cheque tomorrow.

So Que is tikona is big company & having big fighter peoples in it, but company have no cable for installations.

We are same in service field but never do just like you, same yaar.....

thanks

Kartik V
GSM-[protected]
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Customercare to me
show details Mar 2 (3 days ago)
Dear Mr. Vaishya,
Greetings from Tikona!

This has reference to your below mentioned complaint. We apologize for the inconvenience caused to you.
We would like to inform that the complaint has been forwarded to the concerned department for
necessary action.

Your complaint reference number is[protected].

In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in
Thanking you and assuring you of our best services,

Priyesh Shukla
TikonaCARE

Dear all,

at 3:43pm 5/3/10 my tikona installation is pending. Mr.Ashish said that tikona dont have cable.

all are giving wrong commitment.

i am not satisfy, now i am writing to your MD/CEO & all.


kartik

I applied for a connection with Tikona Broadband on 15 February 2010. The representative came and checked my site for signal and took the documents, application form and a cheque of Rs 500/- on 21 February 2010. I was promised that the installation will occur the same day.

After a lot of complaints, I received a call from Tikona care[protected] on 26 February 2010 saying that my form has been processed and installation will occur within 24 hours.

After waiting for two more days and after a numerous complaints, I sent a complaint by email to nodal officer, Delhi with no reply from him.

Telephone calls to Nodal Office, Delhi[protected] don't get picked up.

On 3 March 2010 11.42 a.m , I received another call from Tikona Care[protected] stating that engineers have been sent for installation and will reach at 01:00 p.m. I took a leave from my office but still the engineers did not come.

I called Tikona Care again to know about the installation and I received another complaint number[protected] and an assurance that representative will contact within 24 hours.

In spite of repetitive complaints at Tikona customer care, The installation has still not been done.

Each time I am given a complaint number and said that the representative will contact you in 24 hours.

My application number is [protected]
Sales representative ID:[protected]
Sales representative name: Sh Abhilesh Kumar Singh([protected])
Some of the complaint numbers, I have received
[protected]
[protected]
[protected]

Please help me regarding the course of action I should take.

have taken this net connection on 26 nov 2009. before that the companys sales boy came and shown me the demo he told me yes you can take connection as signal is proper because its wireless service so i gave him a check of Rs.500 as a installation charges. But immediately after that i realized that not even a single line of signal is there. Till now i lodged a three complaints against this but no one has reverted yet. I not even used this connection 1 day and they started me sending bills I want my refund of installation charges and they also agreed to pay for the same. But its been 3 months now not even a single person has reverted. The local officers are of no use they are fooling to the public. Pls take a ction against this company they are providing worst services to the customer their infrastructure is not at all good then to they are providing connections to the customers My customer ID is [protected] abd Plan name is CB299. I have read the previous complaint same has happened to me. I am requesting consumer forum to take strict action against the company. The are truly making fools to the cutomer.

I stay in mulund west and I had taken Tikona internet services by paying installation charges of 500 Rs.They had come for inital survey and told that the signal is fine.However after paying up they came after few days did the installation and it didnt work,they connected some antennas and also kept some unit hanging in air in the balcony but still it was not working.
I have been calling them at customer care [protected] since 31st Jan and complaint no is[protected].But everyday the tect support informs me that within 24 hours it will be refunded.
I have wasted lot of money in calling them up.

1.) From 24th of Jan i am unable to connect the internet connection till yesterday.

2.) Daily i used to call customercare and chat for 20min atleast but still there was no response till date

3.) Yesterday it got connected luckly but with very low speed about 20kbps(surfing speed) but my actual was 256kbps

4.) From 24th jan i was on the toll free number more than the time i spent on connecting TIKONA internet.

5.) Billing will not be delayed by "48 hrs" but the complaint registered / or to solve them it will take 2 weeks or more than that.

6.) Minimum of 7 minutes it will take to connect to TIKONA care officer either in day time or at night.

WITH REF[protected] .DATE 04 DECEMBER 2009,[protected] DATE 21 DECEMBER 2009 ,[protected] DATE 30 JANUARY 2010
MY BILLING PROBLEM NOT SOLWED THEY COMITED YO GIVE 50% DISCOUNT ON ALL BILL BUT NOT REFLECTED IN VERY FIRST BILL COMPLINT NOT CLEARED FOR ALMOST 50 DAYS

Hi I a resident of Gurgaon using internet of some company named Youtelecom. From past few days some marketing executives are visiting the houses saying that they are from Youtelecom and asking for payment to change the plan to Wifi. But when I call to Youtelecom they says that they don't have any wifi connection. One of my relative told that these guys are from Tikona company and selling connections in the name of Youtelecom saying that youtelecom and tikona are same. Pls be careful this can happen with anyone.

I had taken this service in the month of Dec 2009 till date i have not got full service. by that what i mean is that right from the beginning the Dialer gave problems in connecting. Later The speed kept dropping ...i had opted for a CB449 package (3Mbps).. when one contacts the customer care they ask u to check the settings at that particular if the network works they consider it as the connection is fine.. but the next time u get a "limited or no connectivity" problem u try contacting the customer care they say they will send an engineer to rectify it...but till date my problem has not been resolved..

Its a request to all the people that plz be carefull before u opt for TIKONA...

Regards...

Leji

I had got my net connection on 3rd/4th of Jan. I was dismayed by the kind of Internet broadband connection they provide which only gives a speed of 2-3KBps at 2 o'clock in the night.
From this statement you can understand that I particularly did not
have a good experience using the net connection. Probably the sales
guy’s accounts are fudged to show speeds as high as 2000kBps during
demonstration and to lure customers. But to my surprise the “good
feelings” about their product ended right after I got my internet connection installed.
My net connection suddenly stopped working on 8th Jan’10.
I had given my first complaint to their technical team/call centre team
on Friday, 8th Jan’10. I was told that someone will call up in 2 hrs.
I thought it was pretty fast but as you might have understood by now,
I was highly dismayed. Next I called up on the 9th Jan and I was told
that the technical team will call up within 48 hrs and my complaint
would be dealt with. I waited till Monday evening (by then 72 hrs had
already passed since the first complaint) and called up again at the
toll free no. That translated into me having to wait for 15 mins
holding my phone to talk with one of the floor supervisors who again
gave me the crap of 48 hrs. When nothing had happened by the next day
evening (4th day since the first complaint) I again called up and
again one of the floor supervisors told me the same thing. It was as
if they do not know anything else to speak other than “sir aapka kaam
48 hrs mein ho jayega” and have been trained like a parrot without
realizing what is actually happening. In hope of some action from their side I called
up again the next day (5 days had passed since my first complaint)
and again I get the same of 48 hrs. Seems like the company
doesn’t value time at all! Moreover, if the company can’t handle
complaints within 48 hrs then what is the use of saying so to
customers. They could as well say 10 days and we might leave their call
centre operatives/technical team at peace. This at least would not
leave them with disgruntled customers like me.
My customer ID is [protected] and Mac ID (last 4 digits) are FA00. It
is registered in the name of my friend Abhishek Sethi with whom I'm currently staying.
I would prefer not having a net connection at all compared with having an extremely bad
Tikona net connection which also brings with it the hazards of mental
torture and wastage of money.
Today (thursday, 14th jan'10) is the 6th day since then and I or my friend have not received a single call/feedback from the technical team. This is highly ridiculous and doesn't set any standards in the market.

Thanks and Regards
Rupinder Singh
+91-[protected]

Thank You and Regards
Rupinder Singh
M: +91-[protected]

hello my name is priyanka p bhoir , i have subscribed for this new net service provider call tikona in dombivli ( mumbai) & my Uid is [protected]. tikona company has shown me a very good demo of high speed internet at my residence. so i have purchased it & after installation from 1st day of there wi-fi service i am getting only 16kbps or say 5 kbps speed i have suffer a lot & every time i complaint them they just give me complaint no. & that's it none of there engg. has yet arrived & nor anyone has solved my problem . now this tikona people has sended me a payment bill & harressing me for that to pay that bill of this sucking low speed internet, iam ready to pay the bill o[censored]sing the lowest speed than dail-up ( & for my foolishness to choose tikona wi-fi ) , but they have to solve my problem or else i'll take action what ever it is required.anyone can come to check my speed of internet , i thought there might be problem in my pc so i have brought a new laptop but still the same. hope i might get justice over here .

Hi
complained about 10 times to the customer care of this company no responce from the concern team or the department. the customer care service is worst, executive are not ready to help any of the customer. they do not have any complain direct no. no contact to the corporate office. please help me.