[Resolved] Tikona — WiFi not installed & Bill not given | |||
Hi, My complaint is against Tikona Digital Networks for not installing WiFI (wireless internet) at my home. I have paid for the service but still after regular follow-up, i have not got WiFi from the Tikona Broadband service provider. I got the connection on 3rd March 2010 and today is 17th April so its been almost 1.5 months that i am following up with Tikona customer care. I have 5 request number with me i.e. 1-[protected],[protected],[protected],[protected] &[protected]. All these requests include request for installing WiFIat my home with other requests like giving a longer wire etc. In addition, i have not got my bill for the month of march, neither a soft copy at my e-mail address nor a hard copy at residence address and tikona call center executives had called me n number of times to pay my bill, i have got a message on my mobile for the amount and as the due date was coming near, i paid the amount yesterday online, but still i havenot got my bill and i am following for the bill also for the last one week. In addition, Call center executives of Tikona call center are very very very very rude and they dont know how to talk to customers and they dont know how to solve a particular problem and everytime they just give a new request number which gets closed without my consultation or fulfilling my request/s. Thank you so much for looking into this matter, i hope to get some response from your side on this matter. Pls let me know if you need any information my side. Sandeep Bhandari Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
i had tikona connection in the month of 22 nov and i paid 800 for installation i ws told that the 300 wold be refund when i willl disconnect the connection..later i was bill for the perio 22 to 25 no for extra usuage beyond the limit and that was calculated as per days..we haven't used that much of internet but all did happen while installing the tikona antivirus and running the speed test..the next month too the usage went beyound limit as we had plan for 299 but the bill came for more than 500 which was equal to unlimited usage ..so we decided to change the plan after we finish the next month bill period..but later when we change the plan the bill period it was too calculated with 499 plan for the month of march and we were not using the internet for month of march and april so we paid almost 800 + 500 + 637 + 500 + 671 for using only less than 3 gb ..we disconnected the connection but still they will be sending us the bill..it is one of the pathetic service and the wrong information provided by the cx service..about the billing plans and charges as we lost even 300 rs for changing the plan for which we were not informed also rs. 5oo cheque which was posted after a long time without my knowledge..
Tikona — NOT GIVEN CONNECTION
I HAVE PAID 500RS FOR TIKONA CONNECTION ON 11-04-10 BUT STILL NOW NO ONE GIVEN THE INTERNET ACCESS WHILE AT THE TIME OF RECEVING THE CHEQUE THE MARKETING PERSON GIVEN ASSURANCE THAT WITHIN TWO DAYS WE CAN ABLE TO PROVIDE NET ACCESS. I ALSO ASKED TO REFUND THE AMOUNT BUT NOTHING HAS BEEN DONE. TIKONA CUSTOMER CARE IS WORST THAN ALL OTHER CUSTOMER CARE. WHILE READING THIS DONT GIVE ANY AMOUNT TO TIKONA PERSONS BECAUSE THEY ARE FRAUD.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Tikona Digital Networks — Payed but never got anything
I applied for tikona 15 days ago . the guys who i submited the form never picked my phone after that . the customer care says they have information about my case and there will be someone sent with router and connection material .after 3days i make another complain .
still waiting
and waiting .
Tikona how far do you think your vision will go with such a service ?
tikona where the service is all around you in triangle.... but not to you .