Tikona Digital Networks Complaints & Reviews

Realy Its Worst Service BY Tikona

Very bad speed.to start minimum we have to wait for 15 to 30 min to connect the net.& some time more then to that.Then after the line will disconnection problem.Realy This service is westing my time & also create every day start with mood off & bad day with this connection.

And speed like 128 kbps speed where i am in plan of 756 kbps.Realy this company how they got the permission to run this service facility licence.

request for disconnect on 03/04/2010 and promise for refund but no refund. on 17/04/2010 again compaint promise for replay in 2 days but no replay.

Hi All,
I am tikona broad band user and i would like to share my experience.
TIKONA BROAD BAND SERVICE IS PATHETIC, AWFUL.
People first send the bill and then disconnect the service (broad band connection)
Had been to Tikona Office spoke to N number of people, assured all false promises but nothing works

If wind blows or even if it drizzles I lose the connection. I managed for a while, paid their bills even though the bill was never sent or received.
Walked up to their door steps explained, the service was active for a week. One of the Tikona officials asked me to ignore the bill (which was sent by SMS) and now they have disconnected the connection.

However, I still liked their practice of first disconnecting the connection and then sending the bill.

Please share with your friends
Thanks
Hemant

the company is worst in resolving consumer grievances.

bk balasubramanian

buddy well tikona is just new BB to use and it's giving wi-fi connection so though you can use anywhere where it's AP is located around ur apt or any main road location or whatever. you have to use the dialer if you're having pc or laptop. simultaneously you can connect it.

these are the good features.

now bad features:

AP range is bit lower.
if i move CP lil bit connection got lost.
even AP's got moved to bit then also cant get good signal at all.
first ever ISP has higher latency problem if you're a gamer then.
for first use of connection you'll get 100 mb mean every plan has 100 mb for the first use and it'll recycle again to next month if you're 100 mb's got over. but 1st 100 mb is good to use because it'll give almost 2mbps speed and after back to plan which you have.

That's it buddy i hope now you have got cleared what Tikona is.

i take this connection on 15 Jan. from that day internet speed very bad.

aftere that i sent the disconnection request{[protected], ]

they even not disconnected their services and we pay monthlt rental unneccessary


no honest, no proper commitment, no internet with TIKONA_[protected]


my complaints numbers are

new disconnection request[protected]

plz help me

i dissatisfieds with tikona service
allcustomer care officers follish
I have lodged number of complaints with tikona, saying the inernet is very slow, and doesnt get connected easily, but nobody bothers to attend the complaint. I have repeatedly called the call center only to find that the customer care executives are really not interested in serving the customers. They collect an amount of Rs 500 as non refundable deposit. When the service is so bad, why should i continue with the service provider. I would request you to help me get back my deposit amount.I would request you

Ms, Vertika,
My experience with Tikona Digital Networks - [protected].
Can you please respond & update me the status ? I hope the issue will be resolved & I will have my refund back.
Please disconnect the services with immediate effect I would not like to pay for your services any further.
SALES / MARKETING EXECUTIVE
1. While the demo was shown the internet speed was less than 100kbps for the @mbps plan, the Executive convinced me “it’s just a demo our installation people will place the modem in the right direction & you will 100% get 2Mbps speed, the user name is shared by many sales executive so it is still slow”.
2. I wasn’t convinced, then he called his sales manager to provide a new user id which he sent via SMS & he used that user name & convinced me stating “If you pay Rs.1000/- installation fee will be waived off!” I accepted it without knowing it to be a trap.
3. The marketing executive took the cash Rs.1000/-, address proof (passport copy), photographs and promised for the installation in 2 days.
RECORDS TEAM
1. I have submitted my passport copy as proof of address,
2. I got a receipt with the wrong billing address, which I notified them stating it to be a typo error; the Costumer care guys on the telephone were not ready to change the address.
INSTALLATION TEAM
1. The engineer called me to confirm the address & the payment.
2. He refused to install the system in my premises until he got the documents which I had already submitted to the sales executive. I had to rush back home to resubmit the documents to get the connection.
3. The installation engineer informed me that “the marketing team should not take the documents, if they take how will I get, until I get the document I will not install”
AFTER SERVICE & BACK-END CALL CENTER
1. I have been calling the CC for frequent disconnections & speed issues.
2. I am getting the reference complaint ticket numbers each time I book a complaint from them but at the same time they are being closed without resolution or from customer consent.
3. The most disgusting thing is that the onsite engineer who comes for servicing gives us repeated missed calls on your cell until you call him back, “ sir I am from tikona” to respond.
4. That onsite engineer has no basic commonsense or manners on how to deal will the customers, after doing all the baloney and chatter the problem is back to square one.
5. Finally today I had a prompt onsite supervisor stating the fact & the reason for frequent disconnection & speed issues. I appreciate him & I understand the issue is with the proximity of the access point & signal strength.
6. Unable to contact the Nodal officer over landline, the operator never transfer the call

BILLING TEAM
1. Promptly I have a bill with additional Rs.500/- as installation charge.

I would request you to discontinue the service as I am having frequent disconnection or no signal & refund my amount.
Justify your company’s code of conduct, mission plan, service motto with this service attitude & advice if I have to further stay with it?

THEY ARE IN THIS KIND OF BUSINESS .. ITS TRUE

Tikona service is pathetic. no response for service calls . problems are not resolved even after 10 days .

at times the line get disconnected repeatedly for hours together

also need able to send mails via outlook(smtp problem). they have not been able top resolve

ticket no[protected] dated April 9, .2010)

These tikona people are totally unprofessional, ill mannered, cheap & thiefs.
I took tIKONA 600 RP, 300KBPS PLAN ON 8TH MARCH IN GURGAON. fROM THE VERY FIRST DAY, MY INTERNEt was not working. i called a no. of times to tikona care . but no proper response. Also, i send a mail a no. of times.
All i got was assurances and complaints no.
These people took 400 from me as installation charges, and then they submitted a fake cheque to their office.
Now, i am getting repeated calls from them, that the cheque bounced,
Whereas the truth is i never gave a cheque.

Please dont get cheated by tikona.
A thoroughly unprofessional company with ill mannered & irrititating staff.
I have atleast wasted my 1.5 months on them.

Vikas,
Gurgaon

TIKONA NANGE LOGON KI COMPANY HAI SAALE CHOR HAI.

CHORAN SAALE PAISE LEKE BHAG JARE

service is really pathetic, i m still struggling with them to gt the Outlook issue resolved.
I am not able to send emails using my Outlook + tikon.
Any solution?

service is really pathetic, i m still struggling with them to gt the Outlook issue resolved.
I am not able to send emails using my Outlook + tikona
Any solution?
pls call me [protected]

they are cheating people i am also a victim of such false promises

Hi i am also suffered from tikona service, my internet stopped working since january its 3 months since no action taken by tikona after several complaints. I am totally frustrated by this broadband service. and every month tikona used to send me bill and called up several times regarding the bill payments.
Tikona is worst, do not go for this provider.

while tring for login a security message is displaying that - web page can not be displayed / certificate authenticiation failed, but when click on ALLOW the log in page will displyed and net is working, My firewall is OFF.
please suggest me the solution, Are the starting page address is not proper ?
Girish S Komerwar
Mob [protected]

hi i m Tushar Muluk My internet is not working

I am having Tikona broadband connection with Consumer ID [protected] ans subscribed their highest available plan UL1249 which claimes to give 1Mbps speed, I never get speed more than 512Kbps and some times even less than 10 Kbps but inspite of complaining almost daily to costomercare since last one month there is no resolution of problem and now i am fed-up calling them but never get a satisfactory answers.

i am every time complet my tikona net very slow

My User ID for Tikona is [protected]

Complaint received Tikona care but still not responding any body... very bad and worst service provider.

My internet connetion is not working since 07.08.2010 and i have logged my compain for the same to tikona customer care no [protected] on 08.08.2010. But no body came to attend the complaint.

After my various telephonic call one engineer has visited once at my home but could not rectified the problem and speed due to poor internet signal. He conveyed to my that he will inform to tikona office to improve the signal quality so pls remove your net connection and take your lan wire, signal antena ... i dislike your service... seriously i am not happy with your service pls immidate remove it or disconnect it

But no action taken from tikona end till now even after my various telephonic call as well as email. My email correspondence is as per below:
[protected]@yahoo.com
--- On Mon, 16/08/2010

dear
sir/madam

My User ID for Tikona is [protected]

Name ----Hamid ali
sir

i have tikona wi- brod.internet connection since 4 Agust 2010 .
your marketing exicitive "Guru Chakravarti " who sold me this connection say than your browssing are totly free.
but when i register to your connection .there are MB dedected for only loging from your loging page without browssing .
at the browssing there are many MB are dedected.

i have logged my complain 3-4 time for the same to tikona customer care no [protected] but still not responding any body... very bad and worst service provider.


You are requested to please check and arrange to rectify the problem at the earliest.

loging id -----[protected]
HAMID ALI
Mob---[protected]

My user ID-------[protected]


NAME[protected]DAULAT SALVI

SIR,

COMPLAINT FOR NO SINGLE AND ATTACHING A NANO ANTINA.
[protected][protected][protected][protected][protected]

My internet connection if not working since 09/08/10 and I have logged my complaint the same time to TIKONA CUSTOMER CARE no-[protected], but nobody comje to attend the complaint
I got the very very unsatisfied poor signal, Till time i logged complaint atleast 4 to 5 time.and
call to cuatomer care atleast 9 to 10 times.
complaint no is[protected]
[protected]
[protected]
[protected]
But nobody give me a response for servece.and i also want nano antina for a proper singnal.But no action taken from tikona end till now even after my various telephonic call .
My email correspondence is as per below:
santosh.[protected]@gmail.com.com
--- On Mon, 23/08/2010

login id-[protected]
sir,
iam tikona broad band customer.i facing speed problem and yet made alot of complaint no action has taken yet so i request u to take an appropriate action
my complaint id is
[protected]
[protected]
[protected]

"tikona" modem doesn't receive the signals properly!!!

modem of tikona doesn't receive signals!!!1

I have called several of times to the below person and past 7 days they are not able to activate my WI-Fi router. after that i have called customer care number and they commit Engineer will come within 6 hrs but no response.
Area Manager : Khan [protected]
Sales Person : Ramveer [protected]
Technical but not skill set person : Arun : [protected]

for more information please feel free to call me and i am very very much dissatify with Tikona Broadband services.

nirala — speed of internet

the triband in my house was giving a speed of 250kb/s of my 512 kbp/s unlimited plans....but now its very slowww...... nothing happened in my computer

Being a customer for almost duration of 1 year, what I can say is that TIKONA service is the pathetic service i have ever seen in my life. Customer is not given any preference or hid to his concern, even your hired engineers (CC executive - Prajkta/Vishal/Shrad/Nikhil/ and Jivan from technical dept) are not at all capable of doing the L1 troubleshooting of simple issues (ticket:1-[protected]) with TIKONA crap Internet service. To get a simple issue resolved, do we need to contact your so called higher officials who are again hired for actually doing nothing. The most embarrassing part is i have referred your horrible service to a couple of my friends who are embarrassing me for your service. What is the requirement to run such a service and harass customers for every sphere of your service from the moment they start using? TIKONA have also hired customer care executives (Prajkta/Vishal/Shrad/Nikhil) who actually don't care the customers but only empathise with the customers and do nothing. TIKONA should be dragged to the Consumer Forum and fined with a hefty amount and then transferred to all the customer as a compensation.

In viewing of above history your action should be : Proceed and disconnect my Internet connection with raised request - 1-[protected].

MY USER ID FOR TIKONA IS [protected]
NAME: R.GIRIDHAR
MOBILE NO. [protected]
SALES PERSON: RAGAVENDRA -M.NO.[protected]

My Internet connection is not working about starting, I have logged my complaint for the tikona customer care no.[protected]. but no body came to attend the complain, also tikona modem doesn't receive the signals properly and technical problem is there.

you are requested to please check and arrange to rectify the problem at the earliest.

regards

MY ID NO. [protected]
NAME : R.GIRIDHAR
MOBILE NO. [protected]
EMAIL ID : [protected]@yahoo.in

My inernet connection not proper working
my detial is as below



my id no, [protected]

Name Lekhraj

Mobile no.[protected]

Respected Sir/Ma'am,
Its very sad that i am not satisfied with your Tikona Internet Service reason is very simple that i have been making request to your executives & making complaint since last 4 days but nobody is taking care of it & responding well & even not coming to clear the problems, so please see the matter & do the needful as soon as possible with kind heart.

Thanking You

Dr Neha Sharma(Indore)
[protected]@gmil.com
[protected]/[protected]

Hello J Nair,
I am Kinil Sanghavi with the tikona account number [protected]. I am having this connection for a pretty long time and last few months I am extremely unhappy with the Speed and the connectivity.

Here are the issues I have faced.
I was getting very low speed for a very long period of time ( last few months). I have been travelling all this while so I was not available to log a complaint and work with engineers at my residence.
However, I decided to upgrade the connection from 2 mbps to 4 mbps to see if there is a speed change, unfortunately I was informed from support I cannot upgrade by connection from the current connection. Considering this I found an alternate connection and requested the billing to cancel the connection. They mentioned this is not the case and you can upgrade the connection. They upgraded the connection to 4mbps and requested me to pay approximately Rs 2200 to clear the outstanding and pay for the new plan. Understanding the companies standard I payed the amount immediately and had my expectations raised.
To my surprise I was not even able to login to the Tikona page and test the speed. I logged a complaint with TIkona .
Below are my 4 complaints raised with Tikona.
1-[protected] Speed Issue
1-[protected] Speed Issue
1-[protected] Waiver request
1-[protected] Speed Issue.

To my knowledge I have raised the above complaints for the same issue. My concerns with Tikona are:

• First level support is doing the same troubleshooting again and again
• First level support do not append the same request and new service requests are raised
• I do not get notifications for Tickets raised and the progress
• The tickets are closed without checking with the customer if the issue is resolved.
• First level support either do not have the authority to transfer to second level or they do not want to do it.
• I do not have any means to show the urgency of the issue
• The SLA SLO for every ticket is breached for more than 24 hours.
• The Waiver is also not being provided
• The connection is not stable all the while

Understanding your technical and practical issues I have gave up on the support and the commitments provided to me.
Initially I had a bill waiver request for 2 months as I was unable to use the connection at all whenever I needed it due to the speed drop. I have got an email that it cannot be accepted and it is dismissed. I would request you to take this as a cancellation request and take your device. The service which is provided is as good as no service and it is additionally leading to let me down on the expectations I have with Tikona.

Thanks,
Kinil
[protected]
email: [protected]@gmail.com

Our Internet is not working for a few days.The speed also gets slow sometimes. I have tried restarting the modem.It still does not work.

Our Internet is not working for a few days.The speed also gets slow sometimes. I have tried restarting the modem.It still does not work.

Hi,

My name is Ritesh and my Tikona account no is [protected].

I have taken the connection from Tikona 2 months ago. The internet has not even worked properly for a day. Everyday there is a problem with the internet and i have called around 1000 times to call centre but no one have been able to fix the issue.

i have sent numerous mails to the customer care but no one has replied.

They have done a fraud and cheated with my money.

Hi,

My name is Ritesh and my Tikona account no is [protected].

I have taken the connection from Tikona 2 months ago. The internet has not even worked properly for a day. Everyday there is a problem with the internet and i have called around 1000 times to call centre but no one have been able to fix the issue.

i have sent numerous mails to the customer care but no one has replied.

They have done a fraud and cheated with my money.

Internet is not working since 2 days and i have called and registered to their complaint number for three times meanwhile. Every time i hear that the issue is from the so called "Main tower" and it will be fixed in few hours. No reason or promise worth assuring have been made yet. My work depends on internet completely and i have suffering loss because of this internet instability.

Also, i have installed their connection on 16 june, since then there have been instances more than 13 times where i am forced to call their customer care to get the problem fixed.

On average of each 3 days their internet gets down or stops. I was promised the speed of 4mbps in my plan, most of the times the speed is only around 2 mbps and sometimes it is less than even 600 kbps.

It has not been even a month yet with this tikona connection and i am already facing these major issues. My experience so far with tikona has been really disappointing .

Please kindly take appropriate action on this problem.

Not so warm regards,
Siddharth Verma

internet connection is not working

My internet connection is not working at all. Please give high priority to this request,

Our Internet is not working for a few days.The speed also gets slow sometimes. I have tried restarting the modem.It still does not work.
CHANGE MY MODERM

i have tikona wi bro wifi connection and i am suppose to get 300 kbps speed. at day time i get 230-240 kbps speed only. and at night time i get only 20-30 kbps speed. we cannot contact anyone at night time for low speed. i am facing this problem since i have got the connection but no proper step is taken by tikona that is Reliance wi fi internet service. they provide pathetic service. not at all satisfied. they give big promises when we take the service but after that no efforts from their side. their technical people also not able to find the problem . please do not take tikona wi bro service. i have doubt they give service at sharing business and that is why we get slow speed at night time. whtever it is but we are not geting service as they promised. YOU CAN CHECK THE PICTURE WITH THIS COMPLAIN . I AM GETING AROUND 30 KBPS SPEED ONLY IN 300 KBPS PLAN.

MY CONTACT NUMBER IS [protected].

i have tikona wi bro wifi connection and i am suppose to get 300 kbps speed. at day time i get 230-240 kbps speed only. and at night time i get only 20-30 kbps speed. we cannot contact anyone at night time for low speed. i am facing this problem since i have got the connection but no proper step is taken by tikona that is Reliance wi fi internet service. they provide pathetic service. not at all satisfied. they give big promises when we take the service but after that no efforts from their side. their technical people also not able to find the problem . please do not take tikona wi bro service. i have doubt they give service at sharing business and that is why we get slow speed at night time. whtever it is but we are not geting service as they promised. YOU CAN CHECK THE PICTURE WITH THIS COMPLAIN . I AM GETING AROUND 30 KBPS SPEED ONLY IN 300 KBPS PLAN.

MY CONTACT NUMBER IS [protected].

Tikona wi-bro connection — fraud

tikona is big fraud company they cannot return my money his maneger commited to me return my chque but he cannot reply pls hel me for my money

bro i do have the same problem where to put the complaint for this.

Hi Pradeep
Even am also facing the same problem. If you get any solution please let me know.

Thank you

you net conection his so slow you told to your monthly bill 600 but is mor then 600
my bill is coming 1300 above please give me some sugestsion

alkesh pathari is a wonderful agent

ther a tikon person he took the money from me ther was no installation done and now they are charging me for the same very bad service i have ever got in my life iam annoyed if any one from tikon read this plz call me on my number [protected]

tikona internet compony ki bhan ki chut inki maa ki chut ma hai hathi ka lund ya wo dala hai jinki maa kuto sa chudtihai inma sa ek banda jis ka nam hai lalit sales executive hai tikona care is dala ka number hai [protected] delhi

I am received the tikona postpaid internet on dtd dec-11 for pament the 1250/- for two months unlimited plan this is a very poor service internet after one plan to closed & my complaint to customer care phone to plan closed & return the money but after sms received 29/03/12 11.54am 501.39 due so please my problem solved and return the balance as soon as possiable

(ajay kumar yadav [protected])
[protected]@yahoo.in

#hopelesstikona

Do not go for tikona connection. Forget about your 500/-. They will harass you so much that you will lose more than 5000. Which happened in our case. Just never ever contact them about the installation, and thank almighty that you were saved. The loss of 500 is nothing compared to what I wentthrough and I don't want anyoneto suffer from same issues.

totally agree, very very bad service,