[Resolved]  Tikona Wi Bro — No network Coverage

TIKONA WIBRO — No one to attend COMPLAINTS

No one is attending the Complaints o[censored]sing this 3rd grade Tikona wibro internet services since one complete month o[censored]sage. i was not getting good speed, as per my plan i was getting 100 to 300 kbps speed, my net was getting disconnected regularly. I alredy complaint Tikona call center.call no[protected]Feb10),[protected]March10), No one is attended the call but complaint status was closed,[protected]March10) this complaint is in progress till the date(31March10) ,[protected]March10) complaint closed, no one attended , My new complaint[protected]March10) see what Tikona will do now ?

very truely mentioned complaint

Tikona — No network

My name is Madhavi Kulkarni from Pune and my user I d is [protected] . I have taken Tikona CB 299 plan on 14/6/2010 by paying 500/- installation charges by cheque No. 358809 dt.13/6/2010 drawn on HDFC Bank br.Hingne khurd, Pune. The Broad Band connection was thereafter installed after two days and thereafter it any how worked for 2 days at very slow speed. Thereafter it has not been working and lon-in page is not displayed and shows "internet explore cannot display web-page". Since 19 th June 2010 I have been making complaints to the customer care of Tikona over their Toll free number and I talked to customer care officers viz pooja, Dilip, Archin, Rahul etc and every time they assured that my complaint was forwarded under Complaint No.[protected] and that their engineer would arrive at residence and problem would be resolved shortly. However neither their Engineer has arrived nor has the problem been solved. Thereafter on 24/6/2010 I lodged complaint through Indian complaint forum stating that if my problem is not solved immediately I would be constrained to approach consumer forum against Tikona for refund of money and also for damages for the mental agony. Thereafter Customer officer called me and informed that there is network problem in that area.
Thereafter after checking my HDFC bank Account statement I came to know that the abovesaid cheque of Rs. 500/ given by me as installation charges, has not been yet encashed by Nikona. As the broad band service has not been working since 19/6/2010 and as their customer officers are unable to inform as to when the problem will be solved, I thought it proper to stop the payment of the cheque and accordingly I stopped payment of cheque. Hence concerned officers of Tikona are requested to kindly note the said fact and unsubscribe me in respect of said broad band connection and arrange to take back all connection accessories of broad band connection, as early as possible.

i m very disappointing with tikona wi bro new connectivity system from past 5 days i m waiting for my new connection but no one come at my place and no one know wen get it done i called to Mr. Shyam (Kandivali Branch)-[protected] he also not responding my call and i also launched complaint in call centre but he also doesn't reply properly, i want some responsible person reply me wen it will be done or if not den reply me in written wy im not getting connection

vijay kanojia -- [protected]

my user id is [protected] and i am from solapur. from last one month my net connection is not proper, i have complain many times to our local office but there is no responce from them, i have call many times, they just delay my complain.
when i went to the office of tikona they said that the tower from where the signals passes to my area is on changing process.this reason is given to me every time sincs last one month. the language used to me was very rough and on high tone by the salse officer of tikona.
so i request you to take proper measures to resolve the problem soon, if not i request u to disconnect my connection and resume connection when the problem is resolve completly.

TIKONA WI BRO — Details not Corrected

Name: Arsh Jain
Customer ID : [protected]

Name appearing in Tikona's Record: ARAS JAIN.

I have been following up with TIKONA for the last 6 Month's to correct the name. but to my surprise they are not bothered. The documents that i have submitted while getting he connection has the NAME "ARSH JAIN". They punched the wrong details. also my email id was punched wrong . now they tole me to resubmit my documents. why should i resubmit. it was theier fault that they put the wrong details. I have even wrote to their NODAL OFFICER MR. NAGESH PRASAD. But he is also not bothered. why he is made the nodel officer when hi cant clear the consumer complaints.

Please help me in getting my details corrected.