Times Of India — VERY POOR CUSTOMER CARE SERVICES Newspaper Delivery Issue I Was Sent more Than 10 REMINDERs

Address:Chennai, Tamil Nadu

I have subscribe the newspaper on last October 2011 onwards but the newspaper not deliver frequently and last month (20/04/2012) onwards I am not getting single paper

I called Times of India Executives four times

1st Call 25/04/2012

2nd Call 30/04/2012

3rd Call 02/05/2012

4th Call 09/05/2012

Regarding this Issue still the problem not solved please take necessary step to solve the issue as soon as possible


Name: Muralidharan S
Mobile Number: [protected]
Order Number: NAH003892
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Times Of India — poor customer care of times of India

I have taken 6 months subscription from times couple of weeks back they simply deducted the check but they didn't even send a confirmation message forget about sending a message i am not getting paper so i have taken agent number from my friend and called him after explaining the story he finally agreed to give paper later i realized that it is only for one day. from one week i am calling customer care numbers but no one is picking up the call . upendra [protected]
Your times of india news paper not being distributed in kavi nagar ghaziabad area because we have paid for the whole year by cheque and your vendor is saying that they are not getting the coupons so from last 7/8 days we are not getting your news paper . sandeep singh kh-93 kavi nagar ghaziabad mo.[protected]
K. HARIDASAN,
1206-A, 14TH STREET,
POOMPUHAR NAGAR, KOLATHUR,
CHENNAI - 600099.

Sir,
I have subscribed for TOI for one year and am regularly getting the paper even though very late sometimes. Of late, the whole paper is not being supplied by the paper vendors. Today and last monday, i was supplied just 24 pages, instead of the 36 pages provided by the TOI. I went to the shop and to my utter surprise, there also I found that the paper were containing less pages. I contacted the number provided in the news paper from where I was directed to contact another number, which I was not able to contact due to they were busy. I request you to look into the matter and solve the issue. THE VERY PURPOSE OF DEVELOPING THE CUSTOMER BASE WILL BE DEFEATED IF THIS ATTITUDE IS ALLOWED TO BE CONTINUED. BECAUSE 12 PAGES NOT SUPPLIED FROM EACH PAPER, THE OTHER FELLOW CAN MAKE A GOOD MONEY BY SELLING THEM. YOU DECIDE WHAT TO DO.
HARIDASAN

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