[Resolved]  Titan Fast Track Watch — high replacement price

I searched Compaints on Fasttrack Watches in google and landed here. I searched it because I wanted a solution from somebody for replacing the broken plastic strap of my son's fast track watch. We were attracted on the design while purchasing it one year back. Now the dealer says I need to try my luck to replace it with a Showroom + Service Center. I realise that the product is not a good design for long term use. Bad luck!

I purchased a Titan Fast track digital watch cost 1500 A year earlier. Now the strap broken within one year. I went titan world for a replacement they told that it costs 600. The incident was just after the warranty period. So I thought that not do that. The design of the strap is in a special way that no normal strap fits in it. In search of a strap a local Watch repair person give me a solution. He made a custom strap from a normal strap using some stitching and that suits perfectly. Costs only 70rs. Then the battery gone. Replaced that with cost of rs 50. Then the dial got fade. Finaly I through away. What a bad product.

i bought the fastrack digital watch model 4058PP02 from Khaleel & Co, Abids, Hyderabad at Rs.100 extra.. It's actual price is Rs.995.. i found this after checking at http://bit.ly/pUjfkI

I purchased fast track watch 1 year back. I maintained it very well and I didnt notice during the time of purchase that the belt main clips are made with plastic. It suddenly broke when I weared one day. I asked for the price of the belt for replacement. they told it was 900/-. The watch itself was 2000. Still I will get the plastic one only which will be a waste. So, i stepped back. The build of so many watches in fastrack are not good. They seems tempting with the look only.

I Purchased the fastrack watch on 31.03.2012 .Model no : 9204PP02 With in 8 month I gave 2 times for service. They are not doing Properly ... Still the problem is not rectifying properly ... the watch stop working. again and again I adjust the time every day. fastack is simply disappoint the people. Hope will stop the product to save money of others. worst product ...

Place of purchase : fastrack Show room, velacherry Chennai -600042.
Date of purchase : 31.03.2012.
Compliant regarding : Bad service and also Bad product.
Warrenty Period : 31.03.2013

I purchased a Fastrack watch and titan watch from kanpur (both are in warranty period)and not working properly, at present i am in jhansi, i went to Titan dealer in sadar bazar jhansi, but he said to pay Rs120/- for each watch for courrier charges to titan service centre. on the time of purchase at kanpur they said no service charges anywhere in india during the warranty period,
where i can get the form to register complaint against this and where I've to got for the complaint. can I file complaint against fastrack/titan here online. Prashant.S

HI

Bought a fast track trendy yellow colour watch couple of months back.. but when i started wearing i used to get the itchiness and alergetic thought coz of the weather i am feeling.. then i stopped using and became fine but all of a sudden i wore yesterday got alergetic very badly and it was swollen completely

I am really unhappy to see the branded companies delivers such cheap products to their consumers

I have bought fastrack watch just 6 month back of rs 2000, and its key came out three time, two time they repaired free because of warranty now again i am giving it for repair under warranty, design of watch is not good i am asking for replacement i and am ready bear any damage charges but they are not agree with it...

most of times watch stays in shop for repair due to its design, this is very inconvenient to customer...

I have bought fastrack 2166saa watch. Its not even 6month, its strap got destroyed. I need the strap to be replaced

I had purchased a titan fast track watch from World of Titan U/3-4 Anjan shalaka, athwalines, Surat on
Date:28/11/2011 of INR 1100/--. My watch's fiber belt was broken .So i went to Service center for replace the same ( Warranty period is running)Also in local market belt is not available. I handed over to them my watch on 19/10/2013.But still i have not get return back the my watch by replace the belt.
Is this is well known brand of INDIA or World reputed group (TAT) working culture against the their customer complain or service after sales ?.

Dear Patel freddi noshir,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear patel freddi noshir,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

i purchased a fastrack mobile yesterday (13/12/13). now i want to exchange it because at showroom i felt quite nice but after i started using its not all looking good on me, , , what to do ? Can i choose another one at same cost of my previous one ?

Dear Praveen Parker

Please confirm me whether it is Fastrack watch or mobile.

Regards,
Steve

i have bought a fastrack watch before 4months ago now the watch is not working and the customer service center ask me to left it for 15days. i think the fastrack is the brand who providing faaltu services to its customer. guwahati.