[Resolved]  Videocon D2H — no customer service - purely harrassment

Dear Mr.Deendayal,



This refrigerator is under warranty for 5 years,



Now this is 3 years old,



One Mr. Khan called up now and he is telling us to pay arround RS 2000 for gas filling charges and service charges,



What is the meaning of warranty here? I can get it done from a local vendor for this cost,



Can you please split up & explain?



Kindly reply



Regards



Vinod.








[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 22, 2011 10:32 AM
To: 'customercare'
Cc: '[protected]@yahoo.com'; 'K, Kusuma'; '[protected]@yahoo.com'; '[protected]@yahoo.com'
Subject: RE: BAN[protected]



Dear Mr.Deendayal,



Iam very unhappy the way you people treat the customer,



If this issue is not possible to slove from your end,



Please take back your Refrigerator and give back the money



Regards



Vinod.




[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 22, 2011 10:25 AM
To: 'customercare'
Subject: RE: BAN[protected]



Dear Mr.Deendayal,



Can you please let me know the approximate date and time for rectification of this issue, I cannot keep on calling,



When ever I call your customer relationship centre they tell that we will attend, then no body is bothered to call OR give any information regarding this



When you are going to rectify?



Being good name in Indian market for videocon there should be some standard procedure for solving customer complaints right? According to your customer support team they tell that my



Complaint will be solved with 24 working hours



You mean 24hours is one month?



Already one month is over for this complaint,



Please provide me your higher authorities contact no for direct communication,



Waiting for your reply



Regards



VINOD KUMAR M.

_______________________________________



IPG PHOTONICS (INDIA) PVT LTD,

"Tirumala Tech Park”, No.27, 1st Cross, 2nd Phase

Doddanekundi Industrial Area, Mahadevapura Post,

Bangalore -560 048, INDIA

Tel:[protected], Cell: [protected]

Mail:[protected]@ipgphotonics.in

URL: www. ipgphotonics.in

Save the environment. Please print only if essential
















[protected][protected][protected][protected]

From: customercare [mailto:[protected]@vgmail.in]
Sent: Wednesday, September 21, 2011 11:06 AM
To: 'Vinod'
Subject: RE:BAN[protected]









Dear Customer,





We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.



Further to Your Concern we have forwarded the Issue to the Concerned Branch.

And Assure You That an immediate Step would be taken in this Regard.



Our Branch Service Engineer Would Definitely gets back to you at the earliest.





Thanks & Regards,
Deendayal

Customer Service Dept.
Videocon Industries Ltd.





Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.












[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Tuesday, September 20, 2011 4:38 PM
To: [protected]@vgmail.in
Subject: Pending complaint

Old complaint no: BAN[protected]



New Complaint no: BAN[protected] Dated: 10/09/11, 12/09/11 and daily remainder to customer care,



Pending from long time,



Service charges already paid RS: 250/- to Mr. Vinayak service engineer,



When will you clear this problem??



Kindly rectify this issued immediately,



Kindly replay,



With Regards



VINOD KUMAR M.

_______________________________________



IPG PHOTONICS (INDIA) PVT LTD,

"Tirumala Tech Park", No.27, 1st Cross, 2nd Phase

Doddanekundi Industrial Area, Mahadevapura Post,

Bangalore -560 048, INDIA

Tel:[protected], Cell: [protected]

Mail:[protected]@ipgphotonics.in

URL: www. ipgphotonics.in

Save the environment. Please print only if essential.

Videocon D2H — videocon prepaid connection

I am Bharat Sheth once again here for the complaint against deduction of prepaid amount balance..Today my prepaid balance is deducted by nearly Rs.22.00 without any reason. After talking to customer care of Videocon on 198 no response avail from the department.
Please look into the matter..
Always with You..
Thanking You
Bharat Sheth

My Prepaid connection no.[protected]

Videocon D2H — unresolved technical issue and negligence

dear sir/madam,
I have a videocon dvd with d2h connection for more than a year. however since the past five days d2h is not working. i have called the customer service department and lodged a technical complaint on friday, 23 september 2011, plus many more such similar complaints, but to no use.(complaint numbers are mentioned below.) they say that the complaint status is resolved whereas the d2h is still not working. i have made more than seven complaints and all i have got in return is false promises. they say the issue will be resolved in 24 hours, a technician will visit the place and resolve the issue, also they asked to keep the product on for 12 hours, I have done this for more than three times and all is in vain, plus the electricity consumption! to add to this trouble, they deny a refund for this neglect and technical error from their side and also the customer service agents have gone to the extent of disconnecting the calls in middle of a conversation. is this harassment being done because i have done an annual recharge? why this neglect?
i have made more than 25 phone calls in these 5 days because no one talks properly. the mails are also not being responded to.
I request you to look into this matter and get it resolved with a refund and compensation asap. thank you.
1) complaint # 56436570, on 23 of September, at 9.23 am!
2) complaint # 56544182, on 24 September, at 6.30 pm
3) complaint # 56626773, on 25 September, at 11.55 am
4) complaint # 56722451, on 25 september, at 9.30 pm.

it has a very poor services..
they are least bothered about the consumer.. once their product or appliances are sold they just give a damn..
I have tried to call them many times to complain.. neither they register the complain nor give an feed back.

Videocon D2H — Service not provided in warranty period

After continous calling at customer care, we are still strugglling to mend our refrigerator.
Its been just 3 months and the company is not providing any service to their product. Not only this but everyday we have been told that your request is on the highest priority.

Complaint number# HYD[protected].

Videocon D2H — Net Banking Recharge pay not payable

I am primary teacher I pay the videocon d2h recharge rs.200 by net banking throw to Account No 34471401 his name is (Sachin Sangeevan gitte) but the this amount is not on his account .Please solve my problem and help me My mobile No. is [protected].

Videocon D2H — Not recharge and not refund

i was trying to recharge my d2h connection on line amount Rs-300 was deducted from my account vide no.CCA11/CNS780IG68559930 Transfer to [protected] A AVENUES INDIA PVT. LTD.no recharge of my d2h connection and amount was deducted from my state bank of mysore account and not refund till date so please needful to me.
thanking you
narendra sonkusare
mysore
mob-[protected]

This is a warning for all customers--DO NOT get carried away by the sweet talk when they sell their products, There is no after service and most of the parts are not available with the company. No one bothers about the complaints once the product is sold. Real harassment!

Videocon D2H — unwanted pesky messages from service centre

i am receiving unwanted messages from service centre during mid night hence its disturbing whole family please we want to get of these stupid messages hence forth we should not receive any king of service messages .please solve our problem as soon as possible my mobile no. is [protected].

Videocon D2H — installation pending

after registering, d2h connection installation not complet by videocon d2h service provider.customer id. 55008073

I brought Videocon LCD 32, the service center people called me the next day for fixing the wall mounting unit, I have registered my complaint on this. But pertaining to this no response.

Sathya Kumar D
[protected]

Videocon D2H — not getting the puk code

For send me the puk code of videocon mobile service provider.As my mobile number which ask puk code is [protected].And the sim number is[protected].Plzzzzz send me the code to the email on [protected]@gmail.com or send the message to the mob no.[protected].
Thanks.

Videocon D2H — Recharge Problem

My name is parkash my problem with recharging not so proud owner of your videocon d2h (customer id[protected] tried to recharge my account with Rs-1100/- through credit Card . My account balance shows the amount getting debited but videocon d2h account didn't got updated nor did I received any acknowledgment .

reapected sir am v.loganathan customer id 27548196 u are blocked my d2h connection for 6 months pls give connection now am ready to use

pls activate it

Videocon D2H — automatically activates headset without putting earphones

i purchased videocon v1306 mobile , it automatically activates the headset without putting ear phones when i am on call it automatically activates my voice not audible to another person and when i am putting ear phones it not deactivate so i am facing problems i suggested people and my friends don't purchase this model.....

I RESIDE IN PATIALA, PUNJAB. I PURCHASED ONE TON A.C FROM YOUR AUTHORISED DEALERS M/S. GARG ELECTRONICS, OPPOSITE PUNJABI UNIVERSITY, PATIALA ON 17/06/2011.THE FIRST SERVICE OF A.C. WAS DUE AND IREPEATEDLY CONTACTED THE ABOVE SAID DEALERS TO PROVIDE THE SERVICE BUT INSTEAD OF ATTENDING ME THEY EXCUSED THAT THE COMPANY IS NOT PROVODING THE SERVICE AND WHEN SO EVER THEY HERE SOMETHING FROM YOU THEY WILL TAKE ACTION. AND AFTER REPEATED CALLS TODAY THEY ASSURE TO DO SERVICE. THE DEALING OF DEALER AS WELL AS YOU COMPANY IS EXTREMELY REGRETTED. LET ME KNOW THE FAULT OF PURCHASING YOUR PRODUCT AND WHY SO IRRESPONSIBLE DEALERS ARE GIVEN THE DEALERSHIP

please give dealership only to those who can bring some fame to you and can provide services dealers like garg electronics, patiala should be avoided

Videocon T.V. — DEFAULTED PRODUCT

I HAVE PURCHASED T.V FROM VIDEOCON DEALERS.ONE DAY FROM T.V. A "FUTT" VOICE CAME AND T.V. OFF I CALL TO SERVICE ENG. HE SAY THAT TODAY I HAVE NO PART TO REPLACE BUT I CANT TEMPRORARY START T.V AFTER RECEIVING PART FROM COMPANY I WILL REPLACE. I AGREE, MY WARRANTY PERIOD REMAIN 15 DAYS ONLY IN BETWEEN WARRANTY PERIOD I WAS CALL MANY TIME FOR REPLACE THE PARTS BUT IN VAIN. AGAIN SAME FAULT IS ARISE IN BUT T.V. AUTOMATICALLY START IN 1 MINUTE. NOW DAILY 8 TO 10 TIME MY T.V REPEAT SAME FAULT & OFF & START AUTOMATICALLY. DUE TO LOUD VOICE OF "FUTT" MY LITTLE SON MY WIFE AFRAID DUE TO HUGE EXPLOSIVE VOICE I HAVE MANY TIME CONTACTED TO COMPANY FOR REPLACEMENT BUT NO ANY REPLAY AND TILL DATE NO REPLACEMENT OF PARTS I WANT TO REPLACE THIS DEFECTIVE T.V. MY FAMILY IS TOO MUCH AFRAID BY THIS DAILY "FUTT" VOICE PLEASE HELP ME