[Resolved]  Videocon Mobile V1654 — lcd not working

Address:

West Bengal

K. K. Choudhary



Date: - 08.07.2011

1.BALAJEE COMMUNICATION,
BIDHAN ROAD,OPP GITANJALI JWELLERS,SILIGURI-734001

2. VIDEOCAN TELECOMMUNICATION LIMITED, PLOT NO 248, UDHYOG VIHAR, PH-IVGURGAON, HARYANA, PIN-12001,

3.GANPATI CELLULAR, G3, SMRITIDHAM BUILDING, SEVOKEROAD, SILIGURI.



REG; VIDEOCAN MOBILE HANDSET -1654

Dear Sir,

We have purchased one handset from M/S Balajee Communications,Bidhan road,Siliguri on 18.05.2011 as recommended by M/S Balajee Communications,Siliguri bearing IMEI no. [protected], model no-VIDEOCON 1654,the handset’s LCD stopped working very next day. When we took the handset to Balajee communications, he had replaced the handset on the same day by the same model bearing IEMI no [protected]. Again, the replaced handset’s LCD also stopped working, we had no option to take this handset once again to Balajee communications, who refused this time to replace the handset and advised us to take the handset to Ganpati cellular,G3,Smritidham building,sevoke road,Siliguri who had asked us to pay Rs1200.00 in spite of the fact that the same is in warranty and refused to replace or repair without paying the amount saying that there is no guaranty/warranty on LCD whereas nowhere in the bill the same has been mentioned.

You are therefore requested to replace the same within 07 days of receipt of this letter without any further harassment, failing which we will be compelled to take all necessary steps including legal for which you will be solely responsible.

Thanking You,
(Yours faithfully)



Kamlesh Kumar Choudhary
[protected]