[Resolved]  Vodafone 3G — Overcharging after declaring the service is for free

Address:Pune, Maharashtra

Hi,

I activated the Vodafone 3G. They said Vodafone 3G at no extra cost. I have a Data plan activated so my data usage is comparitively cheaper.

After using Vodafone 3G for 20 days I get a bill of 10980.00 INR. My bill was not more than 1500 INR inspite of data usage.

After complaining to the customer care executives they say that I have to pay the bill. Why should I pay when they have a miscommunication.

If you could do anything about this. It would be great.
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Aug 13, 2020
Complaint marked as Resolved 
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Reach out to me on [protected]. I am using an alternate number as you have disconnected my number as you say i have to pay the 10000 bill.
Hi Urmila,

I faced exactly similar problem. Vodafone guys are only deceiving their customers with their communication. 3G at no extra charge??? My dataplan allows me GPRS usage o[censored]pto 1GB at fixed cost of 499. With my usage of just 267Mb, i am charged separately for 2670Rs.

Totally ridiculous.
Hi Kkay,

I dont know what has happened to vodafone. The entire world can reach out to me on my number and they say that they cannot reach me and ask me to contact them. I dont want to call their customer support and listen to "Mam, you are liable to pay the charges" The phone's registered on my sister's name: Aarti Parmar. Heights even after them knowing that I have raised a complaint on consumer complaints, they send their collection guy, Amit to our place. Do these people not have a communication inside, until I recieve any resolution, they should put a stop on their collection process, coz i am not going to pay the bill until this matter is resolved.
I just called Vodafone customer service and spoke to Dishon Pawar. he says the bill is 10230.66 which i have to pay till the time they recieve any bill dispute complaint from consumer forum. I see Vodafone has been responding to my complaint on this forum so why have they not intimated their customer service about it. Can the consumer complaints team look into this please.
hi urmila
i faced the similar problem last month purchased 3g stic vodaphone executive says mbb vol 1250 30d 3g plan he said 5gb data used and pay 1250 only but he is not clear any forward charge i used one month 5.1 gb so vodaphone bill 10390 rs so please help or suggest me what resolution in this matter
suresh

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