Vodafone India Complaints & Reviews

Dear Sir,
I never applied for activating MCI alerts, even I do not know what is MCI alert. My mobile no. (Prepaid) is [protected]. On 19/01/2009 I got one message, "your request for MCI alerts has been registered" where as I never made any request. My balance was reduced by Rs.30. How you can activate any facility without the customers consent and charge for that. Kindly deactivate this facility and refund the amount of Rs.30 immediately.
M A Karajagi

My Name is Sauvik Kumar Sen Mob No is [protected] I have a Vodafone prepaid connection and i using last 3 to 4 years. They set a caller tune without any intimation and deducted Rs.45 ( For Rs.30 Active Caller Tune and Rs.15 for Caller tune Song.)

Hi This is Krishna, [protected] i'm a Vodafone Customer Since the day thats been Launched, I'm using Vodafone chennai. I'll share my wonderful experince had with Vodafone CC guys. I got my 2nd Vodafone Connection in the Year 2006 and FNF service was Preactivated with it.. I have assigned 3 vodafone numbers whom i used to call much often.. Wen days passed out of my Three Friends 2 switched over to Airtel CUG, its free since we work in the same corporate, Remaining 1 number is my GF's number. Later those two numbers were not in existance.. Fine, let me come to the actual story. On Dec 25 2008 i received a Message From Vodafone stating the FNF service will be Charged Rs10/mnth/number. As i have assigned 3number and 2 numbers were dead. I was told to send a message to keep those numbers active, Before i could do it i called up CC guys to get the exact picture, Called them on 25th evening and i explained my problem, i was adviced not to send that message, as that will activate all those numbers including the one which is not in existance.. He said me that all the FNF numbers will be erased by 25th midnight and told me to assign fresh on 26th..

ON 26th December 2008- called up 140 to activate FNF but got disconnected Everytime, then called up CC again and was told to call up 59999, Beautiful...! one lady(IVR) picked up and said that i have not sent the Confirmation Message to get the service activated, and gave an option to HIT 5 to activate, but nothing worked out.. On 29th evening my balance was Rs1039, around 7pm i received messages continiously that Rs10 had been deducted, that dropped down to Rs 989.. Totally confused, that day couldnt even call up CC from Vodafone number, so called them up from my other mobile, and i got an Human after Some fifteen mins of waiting, and one worst part is that Vodafone calls will get disconnected once in 30mins, already 15 mins of wait, so i have to get my problem fixed in another 15 mins, ...! beleive me guys i called them up totally 10 times that day.. Then one guy told that i have 3 FNF number so thirty rupees had been deducted, some 3rd or 4th bloody who picked it, was Damn rude. He didnt even listen to me and was like arguing with me, he bluntly said i'm a fool..He didnt even reply to my question and he just was ready to Disconnect giving the closing script, "you called up Vodafone for this problem and Gave u the information, is there any thing else to help you with" i was asked wat info u gave "He said thank u for calling vodafone" Hmmm... My luck is that, i have the conv recorded in my mobile phone, Then i called up again, other guy, he was so humble and polite, as i had a very good exp in my previous call i was very cautious and alerted myself by asking him those questions,

ME: wen i suld have sent the Conf Message to Keep the FNF numbers active?

HE: 25th Dec 10pm,

ME: Are you sure..?

HE: Yes sir i'm sure,

ME: wat happens if had sent the message on 26th

HE: u will have to assign it fresh, and reassign those numbers

ME: Fine, this is my number [protected], tell me why my balance got reduced

HE: Because u have activated FNF

ME: but the message was sent on 26th afternoon,

HE: Let me check those infos, i'm sorry sir dates have been extended till Today

ME: See u in Court, GOODBYE (i hav that too recorded)

My point is That:

Is that the way Agents are Trained to Treat a Customer.

For which ever info we ask request/ info/activation/deactivation, , call up 50777 They hav an automated service 50777, Bull service.. Then wats the point in Talking to an Human, and why paying them Unnecessarily..

Now I;m gonna file a case against Vodafone, For had Insult me, and Disrespected me.. I hav consulted my Lawyer and its in the process.. I need justice from u Vodafone guys ... Let this come to Light, soon this will be Published to Media and Press, as I'm working in One of the Top most TV Channel who also has News Paper Division..

Guys I[censored] wanna Live with Respect Stay Away from Vodafone. Why paying Money and Getting insulted ...!

EMBEZZLEMENT OF MONEY BY VODAFONE INDIA

To

The Chief
Telecommunication Regulatory authority of India
New Delhi

CC:Hon.Mr.Jusice Ashok Bhan
President
Consumers affairs
New Delhi

CC: Vittorio Colao
Chief Executive
Vodafone Uk

CC:Archana Vyas
Chief Executive
Vodafone India

CC:Customer Care Deptt
Vodafone Delhi

CC:Mr.Rajiv sawhney
CEO
Telecom Business Group
Essar India

Sub:- Wrongful and wilful Embezzlement of my hard earned money (Rs.6, 667/- lying in my prepaid account)by Vodafone India thru my prepaid mobile connection no.[protected] and wrongful transfer of the conncetion without my permission to a third person


Hi everyone and greetings to all


I, Wish to bring to your kind notice a shocking case of willful and wrongful embezzlement of a balance of Rs.6, 667/-(Rupees Six Thousand Six Hundred and Sixty Seven only) lying in my vodafone prepaid connection number[protected]alongwith a life time validity) which was a very special number for me for so many years registered in my name nirpinder singh r/o 3/101 palmohan apartments, punjabi bagh, new delhi-110026, but to my utter shock when I tried to use that number yesterday it gave me a message invalid SIM, so then I went to connaught place store of vodafone on[protected], the customer care representatives informed me that as I had not recharged for a while so the number was deactivated automatically and was transferred to another person without my knowledge and that there was no balance in my account remaining.

How can vodafone cheat their customers like this and swindle’s one’s money like anything and dupe me/general public of rs.7000/-

This is a case much similar to Satyam may be that was for Rs.7000/- crore and in my case the crore figure is not there but for rs.7000/-wherein vodafone is not less at fraud than ceo of Satyam duping its customers of scores of rupees.

Also, I would like to apprise the authorities that this is one such case of rs, 7000/- there might be so many such cases being running into several crores of rupees being swindled by such big companies.

I request the authorities to look into this matter as this is not a case of 100-200 rs. But rs.7000/- which is not easy to earn and save these days of recession and my hard earned money which has been stolen from me/embezzeled/swindled from my number/my property and get me my number with appropriate amount remaining in my account at the earlest.

Thanking You

Nirpinder Singh
ca.[protected]@gmail.com

my mobile no is [protected] . please cancel my vodafone alart service

Hi,

I would like to surrender my vodafone post paid connection[protected]. I don't want to take this connection due to some personal issues. I was asked to mail you reg this. Please de-activate this number as soon as possible....

Sir actually i want my bill summary of my connection: [protected] outgoing & in coming detail of dec - 20008 please do the need full

This has been very frustating since 2nd jan. 2009 when I applied for a Vodafone post-paid connection.
For the last 10 days I have been calling the Vodafone Customer Care for activating my new no. provided the Vodafone Executive on 5th Jan. 2009 and its still not yet activated even after the complete verification has been done.

But the Vodafone Customer Care executives are Masters in giving False commitment to the Customers and are trained to say only one statement i.e. Sir Please give us 24 hrs your no. would definitely be activated.And Vodafone is worst service provider I have come across.

So, Please stop saying " WE WOULD BE HAPPY TO ASSIST YOU"

Thanks,
Preetam
[protected]-not activated
[protected]

I have activated callertune on 16th dec.2008 and message sent to me that rs30/-will be charged for month.Now on 1st january they once again charge rs30 for caller tune.In complains reply, they said that every month is starts at 1st of the month.This information they shoul give me at the activation.

pls send the details and address of thid phine number [protected]
pls send this details to my email id.this is urgent

from last two days i am not able to send any msgs toh any local and std numbers from my vodafone number.
i can recieve msgs and i can also make and recieve calls.
more then 10 times i complained abt this problem to vodafone customer care and i tried every thing they had aksed me to do but still i am unable to send msgs.when i send msg from my cell the error msg comes to me is that "meassage sending failed and no network support for messages. i had already refreshed the sender number in msg settings and all other optinos .
i put my frnds sim on my cell and then i can send msg from that number it puery means that there is no problem in my set.this problem is from vodafone network.
now when i try to call vodafone customer care, they do not connect me to the executive. plzzz cure this problem soon.

dear sir, kindly ref complaint 08 01 09 in which it was mentioned that by doing false verification vodafone issued the connection no. [protected] in the name of mr. madan mohan who is not residing at N-18/A-3 Dilshad Garden delhi-110095 .It means either fake documents submitted or without any verification the details submitted by customer entertained which is highly objectionable and serious mistake on their part while contacted on this issue at Dilshad Garden Voda fone customer care Mr Ali c/o Passi communication he had told verification is carried out by vodafone Rep Sunita .Now it is requested 1. Immediately suspend the no.[protected] in the name of mr. madan mohan 2 A Police enqry so that accountablity can be fixed 3 The same way in Bombay terrorist managed to get mobile connection etc as the verification was not proper. If any odd things occurs it will be the sole responsibility of the VODAFONE ESSAR MOBILE SERVICE LIMITED My contact no. is [protected]

I am urgently in need of all the call log details since the last one month with its duration & charges . My phone number is [protected] . Pl send me the details in the above mail ID . Ashis