[Resolved]  Vodafone — Vodafone Tuesdays is just for duping customers

It is very unfortunate to write this kind of a feedback from an old Vodafone customer. Vodafone has launched a very cheap way of earning money. This scheme is called Vodafone Tuesdays. They display good offers on their site and ask customers to call. When you call them, these offers are never displayed for you to select. As a result paying them 3 rupees a min raises your bill to the amount of minutes you wait for your offer to be said out during the call. Read out more to know what happend with me.

I met Vodafone guys (at DLF Cybergreens Gurgaon) at a kiosk set by for promoting Vodafone Tuesdays offers. I registered myself with them and also asked them for the process. They asked me to call a number 56777 and look for available offers. I wanted to have food offers from Pizza hut, Dominos or KFC. I dialled the number and waited for good odd 30 mins for any of the above said offers but when none of them appeared, I disconnected. The only point I have to say is that how come Vodafone site displayed all these offers when they were never offered during 30 mins of call. Either the site was not updated or the software that gives these offers was not in sync with your vodaphone site.

I must say that this was a very cheap way of duping thecustomers. Hope some one hears me out and refunds my money.

On top of that below was a stupid mail responded by customer care:

Dear Mr. Bachhal,

Thank you for your e-mail dated 23/06/09 regarding the call charges clarification on your Vodafone mobile number 9999XXXXX..

We sincerely regret the inconvenience caused to you.

We would like to inform you that the call charges on 56777 is 3Rs./min for your Vodafone number. We regret for mispresented information. Hence, we would not be able to reverse the charges for the same.

Looking forward to providing you with the best of our services at all times.

We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.


Happy to help,

Devendra Singh

Vodafone Care
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Its realy funny to see that vodafone has real dumb customer care that do not apply there brain before responding. The guy admits that there was a misrepresentation of information but says "Hence we will not be able to refund..." ...
Please do not use this offer and stay safe...