[Resolved] Vodafone — Complaint against vodafone customercare center [protected] & 6789 | |
Respected Sir, I am Bagga Singh From Sirsa ( Haryana ) I have a mobile connection of Vodafone compeny.My mobile number is [protected] ( 29 may 2009) on 3 pm. I was call with customercare Number [protected] of mohali about recharge coupon. After call on customer care i received a sms ' i[censored] satasfied this customercare write yes/No.and send it 6789. I wrote 'No' and send it 6789. After 5 minuts I received an abused sms on my Mobile from customercare ([protected]) is given below:- ''Saale+kute no likh kar kyun bheja ab tera no band" I call on customercare's senior officer about this but he ignor this matter. Sir, plz tell me what can i do against vodafone costomercare by consumercourt. Bagga Singh Jr. Sub-Editor Sachkahoon. Newspaper from Sirsa [protected][protected][protected] Shah Satnampura Room No.C-26 Near Dera Sacha Sauda, Sirsa M.[protected] Was this information helpful? | |
Dec 2, 2016 Complaint marked as Resolved Verified Support May 30, 2012 Vodafone India Customer Care's response Hello Karthika, Kindly share your number and location with us here http://bit.ly/Lesvkf and we'll get back to you soon to address your concern. Regards, Vodafone Customer Care | |
 30 Comments | |
Comments
Good afternoon sir,
Main kam se kam 8 bar Vodafone customer care me call kar chuki hu k mere phone se na hi MMS send ho rhe hain or na main net use kr pa rhi hu lekin bina koi solution kiye meri call disconnect kr di jati hai agr apke pass solution nhi hai to plz aap bta dijiye main or company ka no. use kr leti hu Vodafone band kr deti hu….
Mobile no.- [protected]
Name-Rozy
Main kam se kam 8 bar Vodafone customer care me call kar chuki hu k mere phone se na hi MMS send ho rhe hain or na main net use kr pa rhi hu lekin bina koi solution kiye meri call disconnect kr di jati hai agr apke pass solution nhi hai to plz aap bta dijiye main or company ka no. use kr leti hu Vodafone band kr deti hu….
Mobile no.- [protected]
Name-Rozy
respected sir,
My name is brijesh kr. rana. I did port my no. [protected] bsnl to vodafone.Before porting i rec. a call from vodafone for what benifet i got in this service. He told me sir, ''in this apko 100 local v2v minuts, 50 national sms, 10 paisa/minuts call v2v for next 3 months, 1 paisa/second call on other for till next 1 yrs, 100 mb data for internet usseage milenge & full talk time with any top up for next 3 months.''
but i got only 20 minuts local v2v balance.then i call on 198 & ask for this.There was a female emp. she told me sir, ''iske liye apko mnp deparment mein baat karni hogi main apka call mnp mein transfer kar du. there was another girl who told me sir maine apka complaint fwd. kar diya hai you have to wait for 24 hrs. after 24 hrs. i call again on 198 there was agin female executive she told me, ''sir apka koi complaint fwd. nahi kiya gaya hai.aap muje unka naam baata de jinse aapki baat hui thi.'' After some kind of argument i just said thank you so much & cut the call.after few minuts i rec. a call from same no. & same executive she refer to me her seniour i don't know what ever that person name is?he told me, ''sir i am sorry for this kind of misleading information.''
After that i rchg. my a/c with 100 rs. that time i got full talk value.After that i rchg. again 100 rs. but i got only 88.66 rs. Then i call on 198 but this no. was barred then i call on 111 but there was same situation.
Then a went vodafone store. there was mr. deepak. he told me, ''sir in this situation i can't help you.''iske liye app 198 ya 111 pe baat karo. when i said 198 or 111 barred hai. then he told me sir iske liye apko sonipat jana padega.Then after my requesting he told me sir if you recharge. your a/c with 94 rs.top up then you get 94 rs. talk value in this. then i recharge. my a/c with 94 rs. but again i got 83.22 rs.
now you tell me sir what i do in this kind of situation.
In this way I become fed up with Ur Services AGAIN, and Leaving Ur Feel Good Public Relation Services...But think again again Ur Customer Care Executives Services Not Ur Company Services...IT Will harmful U in Future...Not warning but kind Request Which give Ur employee Excuse me.
regrd's
Brijesh kr.Rana
[protected]
[protected]
My name is brijesh kr. rana. I did port my no. [protected] bsnl to vodafone.Before porting i rec. a call from vodafone for what benifet i got in this service. He told me sir, ''in this apko 100 local v2v minuts, 50 national sms, 10 paisa/minuts call v2v for next 3 months, 1 paisa/second call on other for till next 1 yrs, 100 mb data for internet usseage milenge & full talk time with any top up for next 3 months.''
but i got only 20 minuts local v2v balance.then i call on 198 & ask for this.There was a female emp. she told me sir, ''iske liye apko mnp deparment mein baat karni hogi main apka call mnp mein transfer kar du. there was another girl who told me sir maine apka complaint fwd. kar diya hai you have to wait for 24 hrs. after 24 hrs. i call again on 198 there was agin female executive she told me, ''sir apka koi complaint fwd. nahi kiya gaya hai.aap muje unka naam baata de jinse aapki baat hui thi.'' After some kind of argument i just said thank you so much & cut the call.after few minuts i rec. a call from same no. & same executive she refer to me her seniour i don't know what ever that person name is?he told me, ''sir i am sorry for this kind of misleading information.''
After that i rchg. my a/c with 100 rs. that time i got full talk value.After that i rchg. again 100 rs. but i got only 88.66 rs. Then i call on 198 but this no. was barred then i call on 111 but there was same situation.
Then a went vodafone store. there was mr. deepak. he told me, ''sir in this situation i can't help you.''iske liye app 198 ya 111 pe baat karo. when i said 198 or 111 barred hai. then he told me sir iske liye apko sonipat jana padega.Then after my requesting he told me sir if you recharge. your a/c with 94 rs.top up then you get 94 rs. talk value in this. then i recharge. my a/c with 94 rs. but again i got 83.22 rs.
now you tell me sir what i do in this kind of situation.
In this way I become fed up with Ur Services AGAIN, and Leaving Ur Feel Good Public Relation Services...But think again again Ur Customer Care Executives Services Not Ur Company Services...IT Will harmful U in Future...Not warning but kind Request Which give Ur employee Excuse me.
regrd's
Brijesh kr.Rana
[protected]
[protected]
Dear Sir,
I have purchased a Data Card Postpaid Plan of Rs. 4499/- on 18/08/2011, vide data Card No. [protected] under One year free usase & downloading and same has been activated as per customer care service w.e.ef. 08/09/2011. But I could not even one second from that date to till now. Because here is shwon as "No Service" and If I call on the Data Card No. [protected] then massage listen that the "Number is temparary out service, please call after some time" customer care is also help less. so kindly come and solve the proble either refund my money niether I will file an pettition against you..for this harrasments and damages.
Name : Dikar Singh Mahar (Mob. [protected])
D.O.B : 01/01/1965
Add. : C-69, Sector-4, Near Virla Vidhya Niketan, New Delhi-110017
I have purchased a Data Card Postpaid Plan of Rs. 4499/- on 18/08/2011, vide data Card No. [protected] under One year free usase & downloading and same has been activated as per customer care service w.e.ef. 08/09/2011. But I could not even one second from that date to till now. Because here is shwon as "No Service" and If I call on the Data Card No. [protected] then massage listen that the "Number is temparary out service, please call after some time" customer care is also help less. so kindly come and solve the proble either refund my money niether I will file an pettition against you..for this harrasments and damages.
Name : Dikar Singh Mahar (Mob. [protected])
D.O.B : 01/01/1965
Add. : C-69, Sector-4, Near Virla Vidhya Niketan, New Delhi-110017
Vodafone — Customer care unit
This complaint is regarding the Vodafone pathetic service. the service which is given by Vodafone customer service agents are very unprofessional and arrogant. the behave very rude to the customer and harass the customer. The customer support agents are very unprofessional and behave like nonsense when you have queries. they speak very rude and disconnect the call. they have an unethical behavior of customer support- They are not trained on customer support instead they are trained on disconnecting calls and not providing service. idiotic people who work, they don't have basic communication skills or basic discipline how to behave with the customer. i hate the service and i would definitely recommend everyone not to choose Vodafone. Sir,
my name is mohammed ifthequar with my no being [protected]. I complained about gprs service with service registration no: [protected] on 13-sep-2012. was said that my query would be solved with in 48 hrs. i waited for more than 60 hrs for no use. spoken to executives several times. and i asked about the extension in my validity for the loss which i beard more than a week. please extend the validity and resolve the problem.
my name is mohammed ifthequar with my no being [protected]. I complained about gprs service with service registration no: [protected] on 13-sep-2012. was said that my query would be solved with in 48 hrs. i waited for more than 60 hrs for no use. spoken to executives several times. and i asked about the extension in my validity for the loss which i beard more than a week. please extend the validity and resolve the problem.
Dear Sir/madam
my vodafone number [protected], mane one month ka net plan le rakha h or mere number par net bi nahi chal raha custmer care m mare number nahi lagta 5 month se mare call care center m nahi lag rahi na hi mera koi problem thik kar rahe...jab bi other number se m bat karta hu to net setting send kar dete h uske bad bi net nahi chalta
my vodafone number [protected], mane one month ka net plan le rakha h or mere number par net bi nahi chal raha custmer care m mare number nahi lagta 5 month se mare call care center m nahi lag rahi na hi mera koi problem thik kar rahe...jab bi other number se m bat karta hu to net setting send kar dete h uske bad bi net nahi chalta
Respected Sir,
This is vikas from Hyderabad im using Vodafone corporate sim card since six months with numbers [protected], [protected]. I wanted it to convert it into from postpaid to prepaid. I applied for it on 3rd of April at vodafone store at S.R.NAGAR Branch in HYDERABAD and cleared all the amount which was 400rs for the number [protected] card & 420rs for the another number [protected] and they gave me two new sim cards with sim numbers[protected] &[protected] for which they charged 25rs for each. I have been told that the very next day they will carry forward the request and soon it will be activated.On 6th April I called to customer care, I gave them my new sim card numbers they said your amount has been cleared and with in 48 hrs new sim will be activated.for conversion. But again after 48hrs my new card was not yet been activated.when I called back to customer care they said more 48hrs it will take for conversion. Yesday which is 13th of April I called to customer care, they said my request has not yet been received, where as i was been told that the request will be carry forwarded the very next day which was next of 3rd of April which is 4th of April. Yesday when I lodged a complaint to customer care. Today which is 14th of April i received a call from the same S.R.NAGAR branch telling that I have given entered wrong sim card numbers.Sir if i have entered wrong numbers they would have called me the very next day or the other day and I was treated badly on the call, I said them I will lodge a consumer complaint against, they said do what you what to do, we have some procedures . Sir, I request you to please kindly look into the issue.
This is vikas from Hyderabad im using Vodafone corporate sim card since six months with numbers [protected], [protected]. I wanted it to convert it into from postpaid to prepaid. I applied for it on 3rd of April at vodafone store at S.R.NAGAR Branch in HYDERABAD and cleared all the amount which was 400rs for the number [protected] card & 420rs for the another number [protected] and they gave me two new sim cards with sim numbers[protected] &[protected] for which they charged 25rs for each. I have been told that the very next day they will carry forward the request and soon it will be activated.On 6th April I called to customer care, I gave them my new sim card numbers they said your amount has been cleared and with in 48 hrs new sim will be activated.for conversion. But again after 48hrs my new card was not yet been activated.when I called back to customer care they said more 48hrs it will take for conversion. Yesday which is 13th of April I called to customer care, they said my request has not yet been received, where as i was been told that the request will be carry forwarded the very next day which was next of 3rd of April which is 4th of April. Yesday when I lodged a complaint to customer care. Today which is 14th of April i received a call from the same S.R.NAGAR branch telling that I have given entered wrong sim card numbers.Sir if i have entered wrong numbers they would have called me the very next day or the other day and I was treated badly on the call, I said them I will lodge a consumer complaint against, they said do what you what to do, we have some procedures . Sir, I request you to please kindly look into the issue.
I am facing this problem from a long time. I have two Vodafone numbers Prepaid and Postpaid. Whenever I recharge my prepaid number and activate the internet packs it deducts balance from my main account. Even when I call the customer care people they are horrible to speak with. This time it deducted near about Rs 25 and I want it back. Also I want to register complaint against the executive named as Sekhar ( So called SR. Executive). He just disconnected my call without hearing my issue.
Will wait for the reply
Will wait for the reply
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I am not satisfied with your customer care. i was recharged my phone with Rs.95/ pack for internet on[protected] for 1 monh validity period.At a time i have recieved a message, in this recharge was successfull in my mobile, but unable to use a interet connection in my mobile..i have spoken already 5 times a customer care executive, they told me it is an computer generation problem, so please wait me 4 hours after u can use a net connection. But at present not connected an internet in my mobile as on[protected].( The difference is 2 days). You have no customer relationship in ur service.presently i tried 5 hours to call a customer care, but no response for me. First u studied how to service with customers.your service is too bad. i planned to disconnect a vodafone connection and bring another connection.
Thanks
Sankar M
Mob: [protected]