Vodafone India Complaints & Reviews

Vodafone — complaint against the member of customer care member.

i have got one message on my cell phone([protected]) i want to discuss about that.i have talk with rishav verma he is working in vodafone service centre.i have talk him at 5:00 P.M....i have ask question for my enquiry then he has said me open ur email id.then i have said u tell me on my phone at this time only because i'm busy at this moment and i can't open my id now but i want enqury now..then he has started misbehaving on the cell an talking very rudely i have argunented with that person till 15 or 20 minutes..when i've ask why r u talking like this he has said that mai sab se hi aise hi baat karta hoon chahe wo prime minister ho ya chief minister ho.agr mere pass sheela dikshit ka bhi phone aaye toh mai isi tarah baat karta hoon..after that usne mujhe mere mobile par apne address message kara____ his name is RISHAV VERMA C45;okhla Industrial Area-II...........please take action against him as soon as possible.
Thankyou,
Date:26 November 2009..

I am Jitendra Kumar Sharma from Guwahati Assam; recently I have applied for VODAFONE SIM against all my details. 2 Day back a call come from Vodafone SIM distributing organization Cell No. is [protected]. Person asked me my address being very nearer to my place. I gave him the detail. I waited for him at the closing time of the office 6.00 PM he did not came. After that I called him he told me that today he got busy some where next day he will come. Next day again he didn’t come again I range him after one more day. He replied that he had send a person to me he gave SIM to me. I told no body has given and I show anger to him he instead of feeling sorry he show anger to me and he confirm that he will now give SIM to me if I can do any thing than I can proceed. till today Have not received the SIM.

"Hi Girish,

We believe that you have been contacted by our Customer care team and have received confirmation from you that the number is not in use & can be deactivated. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

hello sir,
i have bought vodafone sim before three months before three months they didnt inform me about cug after i got information from vodafone customer care i told them to activate cug but they didnt do it i gave all form by signed what they ask from that date till now three weeks over but still it didnt activated tis s the way they work so please help me my number is [protected] i need cug to be activated please take action immediately

Hi Gaurav,

We believe that you have been contacted by our Customer care team and hope that your concerns have been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

my gsm n.is [protected] not activate so please activate incoming outgoing and all barred calls.my name is kamlesh samriya.

my number is [protected]

Hi, This is happend for me also. My number is [protected] showing as Invalid SIM from Dec 01 2009 evening onwards.

Hi Audiseshaiah,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/R8koN and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Gurpal,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/R8koN and we’d be happy to help.

Regards,
Vodafone Customer Care.

My Vodafone pre paid sim card is not working since 3rd October morning. I spoke the customer care, they said nothing is wrong with the sim registration, something would be worng with the phone, but other sim cards are working.
I have even registered my complaint here http://tiny.cc/R8koN yesterday. Haven't heard back from anyone.
can you please look into the issue ASAP.
My number is [protected]

Thanks,
Surbhi

My Vodafone pre paid sim card is not working since 3rd October morning. (invalid sim) I spoke the customer care, they said nothing is wrong with the sim registration, something would be worng with the phone, but other sim cards are working.
I have even registered my complaint here http://tiny.cc/R8koN yesterday. Haven't heard back from anyone.
can you please look into the issue ASAP.
My number is [protected]

vodafone recharge coupon — excess charging than mrp

Dear Sir,

yesterday only i had purchased Rs 10 rechage coupon from the mr sanjay - owner - baisoya music corner 2028 pilanji kotla mubarak pur and he charged me Rs 11 for the rs 10 recharge coupon and i come to know that he is doing this from long time but nobody doing nothin.

pls do the needfull ..

Hai,

I recharged with Rs 120 for full talk time, but its now i get only 103, please check & replay for me, my # [protected]

Regards,

Mubarak

gurjeet

Vodafone Recharge @ Rs.100/- — Non-providing Free Talk-time

Dear Sirs,

I had recharged my mobile (No.91-[protected]) in Vodafone @ Rs.100/- on 19.10.2010 via an authorized outlet of Kolkata. I got talk time of Rs.87+ for that and then a message from Vodafone that a Free Talk Time fro 7 days had been given to me. But that was not at all given to me till now. And, more so, whenever I asked about it by sending message to their prescriber( No *160/161#), they said " It is not activated".

The same plight occurred on me, as well as, my wife on earlier occasions also.

May I ask why does this company (Vodafone) make this sort of false commitment (of providing bonus service), if they are not in a position to give the same.

I DO COMPLAIN ON THIS BLANK STATEMENT AND MISMANAGEMENT OF VODAFONE COMPANY AND ASK FOR PROVIDING ME THE SERVICE, AS ADVISED BY THEM UNCALLED FOR

Yours truely,

Ashokendu Samadder
96N Parnashree.
Kolkata 700 060.

vodafone company — poor services from vadafone

Hi
This is to bring to the notice the being provided by Vodafone

I was using the number [protected] for past 3 years in prepaid, as my usages was increase I thought to go for postpaid connection, I called 111 and applied fro conversation into postpaid so they send an sales executive from andromeda to fill up the form and all the document, I was clear in mind what I want I explained him clearly abt the requirement that he gave me all the false statement that you will get refund when ever u go back to prepaid. And when i had taken the postpaid connection my credit limit was 700 /- after 4 day they decrease the credit limit 500/- As my usage was more 1000 / every month they deactivate my outgoing call every twice a month because of credit limit.
For last 4 month I am having blast with Vodafone people but all r none, they blame each other for every issue

On 19th Aug my usage was 800 rs again they deactivate my outgoing I called 111 and spoke to LAXMI same day and paid 500 rs to get start. Again on 25th Aug 2009 they deactivate my outgoing call. I don’t know wht does my postpaid means for and what is the use of due day and credit limit.

For four month I trying to solve the issue but none of Vodafone executive is taking any action there name are ( namrata , nitin , savita ( lower parel ), rahul ,ashok, ( goregaon gallery ), abhishek ( khar gallery ), siddharth from notel office . This people r not handling customer proper, they try to converse us that you are wrong and we r doing our work and we always are right.
This is highly irresponsible and has lead to great inconvenience and harassment

My Request:
Never encourage "these kind of Customer care officer"

Friend when ever u r going for any connection please takes on mail or hard copy from Vodafone.


Harish salian

PRAVIN NUMBER ;- [protected] VDAFONE COLLECTION DEPARTMENT ( ANDHERI )

i have use two numbers of [protected]/[protected], i am serving in Army at Clement Town, Dehradun. My problem is no network coverage in home place i have so many times complaint to vodafore store at chakratha road in dehradun they sent one chap for testing the signal in my place and he come to my home and says your problem forward to vodafone customer care and your problem solve in one month already two ago please understand my problem and solve it or close my account within in a few days
my address :-
Havildar Eswar kumar
RHQ Tps
Qtr No P-545/5
109 RAPID (S) Engr Regt
Clement Town
Dehradun

Sir;
i'm MILIND KUMAR. my sim no. is [protected].my sim show REGISTRATION FAILED in any mobile set. so i want you to RESTART it.my PAN NO.isBQDPK5380H.
my address is...
village namapur
post baragaon
district Varanasi(U.P.EAST)

Vodafone — raising tower

there was ad in local news paper Samna at Aurangabad regarding raising communication tower over building at various places in Aurangabad. contact no. given was [protected] for further inquiry.on conacting over this no. one lady named Poonam answered. we were told that the rent Rs 25000/- will be paid every month&Rs. 5 lacs of depositwill be paid to the owner of building.they have further asked us to deposit Rs 5000/- in ICICI BANK A/C NO.[protected] in the name of Mr. Vishal Singh C/O vodafone ltd.
kindly confirm whether the ad is genuine or fraud because it has been asked to deposit amount in personal a/c
thanking you reply is awaited
sincerely yours
kishor sawnani

Dear Sir/Madame,

I am your customer from last 4 years and now from last few days I got some un prictable messages from you that the caller tune has been activated and the charges of said tune has been deducted from your account.
I didn't allowed any call to activate the caller tune.
Second time again they send me a message that the MCI scheme has been activated and the Charges of said scheme has deducted from your account.

Then again third time same happening again I faced, that I made a call to my friend and after 2-3 minutes I got a message that "You will be activated on Caller Tunes in the next 24 hrs. from 56789 and 45 rupees has debited from my account.

please refund me all the charges. I am very angry from that kind of service.

Please co-operate.

Avtar singh
[protected]

vodafone punjab

Posted:[protected] by Naveen Kumar Send email


Deduction of balance without my permission
There is deduction of Rs.10 on dated 25.08.2010 time 11.00 pm from my Phone No. [protected] with receiving a mes (your request for MCI alerts has been registered.).without any request from my side.

I also call in customer care but i don't get good response from customer care.

What should i do know

Pls help me

There is deduction of Rs.30 on dated 19.10.10 time 5:00 pm from my Phone No. [protected] with receiving a mes (Vodafone voice chat Service on your vodafone mobiel. Rs. 30 will be deducted as monthly rental.).without any request from my side.

I also call in customer care but i don't get good response from customer care.

What should i do know

Pls help me

Hi
This is Hemant. My vodafone postpaid no. is [protected]. my no is converted into prepaid to postpaid on 11/04/08.
The scheme is given by u to me is (249 mega plan) mobile to mobile 30p n mobile to landline 60p call, but the charge is cutting 60p on all the outgoing calls. i have complaint about this, u r customer care executive forward my complaint n said it will change in 2-3 days, but nothing will happen n u r customer care no is not connecting. i have paid my outstanding bill.plz take action as soon as possible about my quary. i[censored] r not able to do this with in 2 days plz change my number into prepaid.

Thnx
Hemant
[protected]

Hi

I have taken 249 megaplan in last month. My no is [protected]. In the bill the V2v charges are 60 paisa but at the time i taken the connection your executive told that V2V charges are 30 piasa.Second thing is that this connection is on the behalf of [protected] then why the security fee.You said that there is 10% discount in the bill of this number. But this is not done. in my bill charges are taken against all the outgoing call. then what is about 500 minutes free local call. Also, i have submitted a security fee of Rs. 250/-. Your executive told that the first bill charges is colleted from your security fee. But now the customer care executive say that i have to pay this bill. Please calrify all these doubts otherwise close this connection.

I am Miss Renuka Sanjeev Sakhalkar from Mumbai. I have been using Vodafone Services for quite a long time. I am a Citi Employee and I have taken a corporate plan of Rs.199 rental. I had given my residential address as the billing address, but they are sending me the Hard copies of the bills to my Office Address however the Office Address on which they are dispatching the bills are on the wrong Address. I have also got the address changed from Wrong Address to the desired mailing address from the Local Vodafone Store in Bandra East.

I have tried contacting the Vodafone helpline quite a lot of times but they have not responded back. Also the consumer executives who attend the calls said that they will send me the bill to my E-mail ID. They are not even doing that.
Unless I don’t get the Hard copy of the Bill I am not going to pay the due amount.

i am gobinath. my no is [protected]. i received daily one vodafone caller tune add call unneccessarily.
this is distrube me while i am in work. pl prevent these calls.

also send my incoming and outgoing calls list.

My Postpaid Number [protected]. But I am not received bill time to time and this month bill is pending. So please urgently send the bill on e-mail address.

because of you people my outgoing also got blocked


Please replay to my ASAP


--- On Wed, 2/17/10, vikram <[protected]@yahoo.com> wrote:


From: vikram <[protected]@yahoo.com>
Subject: Fw: Re: Network and Bill paymets [REF:[protected]]
To: vodafonebillonmail.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.in
Date: Wednesday, February 17, 2010, 11:14 PM



this is 6 remainder


no one taking this issue i think ur also


why you not able to sovle the problem



--- On Wed, 2/17/10, vikram <[protected]@yahoo.com> wrote:


From: vikram <[protected]@yahoo.com>
Subject: Fw: Re: Network and Bill paymets [REF:[protected]]
To: vodafonebillonmail.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.in
Date: Wednesday, February 17, 2010, 5:13 AM


Please reslove my problem ASAP

i spoke to vodafone customer care and
i went to vodafone outlet

no body is giving proper response and solutions

they are advice me to send email to concern dept

Please advice me if you know concern dept

--- On Tue, 2/16/10, vikram <[protected]@yahoo.com> wrote:


From: vikram <[protected]@yahoo.com>
Subject: Fw: Re: Network and Bill paymets [REF:[protected]]
To: vodafonecare.[protected]@vodafone.in
Cc: vodafonecare.[protected]@vodafone.in
Date: Tuesday, February 16, 2010, 11:35 PM


FYI


Please resolve my problem imm


--- On Tue, 2/16/10, vikram <[protected]@yahoo.com> wrote:


From: vikram <[protected]@yahoo.com>
Subject: Fw: Re: Network and Bill paymets [REF:[protected]]
To: vodafonecare.[protected]@vodafone.in
Cc: vodafonecare.[protected]@vodafone.in
Date: Tuesday, February 16, 2010, 2:12 AM



FYI

Please replay back imm

give your contact no

vodafone customer helpless people in my case

solve this problem immmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

and activate my connection






--- On Tue, 2/16/10, vikram <[protected]@yahoo.com> wrote:


From: vikram <[protected]@yahoo.com>
Subject: Re: Network and Bill paymets [REF:[protected]]
To: vodafonecare.[protected]@vodafone.com
Date: Tuesday, February 16, 2010, 12:41 AM


Dear Sir / Madem

reg this issue i am following 8 months on wards but sill no proper resonse

please solve the problem asap

Mobile no : [protected]
Name : C.Vikram

From 15/02/2010

my outgoing was blocked. it's not my problem

i am ready to pay my bill after the problem resloved or get the bill amount < 30 sec disconnected call details for 8 months, i will reduce the amt and i pay my bill



kindly advice

Past 7 to 8 months i getting touch with customer care due to network problem

still problem is not yet resolved

i paid my bill payment upto Dec month with bill extra amount (which is not used)

this month i am not going to make still resolve the problem

Please wave off my bill amount what ever is pending or give a disconnected call details of less 10 sec for past 6 months so reduce the bill amount of disconnected all less 10 sec i will pay my bill

Please advice

thanks & Regards
C.Vikram





--- On Tue, 2/16/10, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Network and Bill paymets [REF:[protected]]
To: [protected]@yahoo.com
Date: Tuesday, February 16, 2010, 12:04 AM


Dear Mr.Vikram,

Thank you for your email dated 11-Feb-2010 about Network.

On going through the details mentioned, it is noticed that there was no mobile number mentioned.

We request you to kindly provide the mobile number at the earliest in order to expedite your request.

We request you to kindly ensure that your Vodafone number is mentioned in every correspondence sent to us.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,
Renju

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in






---- Original Message ----
From: [protected]@yahoo.com
Sent: 11-Feb-2010 11:31:46
To: vodafonecare.[protected]@vodafone.com
Subject: Network and Bill paymets

Dear Sir / Madem

Past 7 to 8 months i getting touch with customer care due to network problem

still problem is not yet resolved

i paid my bill payment upto Dec month with bill extra amount (which is not used)

this month i am not going to make still resolve the problem

Please wave off my bill amount what ever is pending or give a disconnected call details of less 10 sec for past 6 months so reduce the bill amount of disconnected all less 10 sec i will pay my bill

Please advice

thanks & Regards
C.Vikram

Dear Sir/Mam,

i am a regular customer of vodafone service. my vodafonefone number is [protected]. and my bill is generating date is 19. my last month feb 2010 bill was 1497.46 Rs. but when next billing cycle is started i found my current bill was reaching on 5758.56 Rs. tell me how is possible that my unbilled usesed reached on that amount only next 4 days( 24 march). whenever my cradit limit is only 2000 Rs. now my all vodafone servicees are stopped (incoming is started), i have connect the customer care but they are saying that first pay your bill then get our service.
i am facing many problems due to billing cycle please resolve my problem

The same thing is happening with me. On December 10, 2009 I had given all the necessary documents to change the billing address to the home address even after 4 months the hard copy is going to the office address. They give the worst service possible Not only that I had confirmed every month with one Mr. Rahul From their Goregaon center and every month he gives the same reply that this month it will be changed but nothing has happened for the last four months.

i am a regular customer of vodafone service. my vodafone number is [protected] . and i paid the cheq on 05/06/2010. and cheq deliver date on 08/06/2010. my cheq number is 000038. bill is 585 rupees. then also my number is not started. please help me.


apke customer care me call kiya tha per unko kuch pata nahi hai. apki vodafone company customer ko asi services provide karti hai.

abhi bhi mera number band hai . please usko chalu karva de. nahi to mujhe pospaid se prepaid karvana hai.


from
hiralkumar p upadhyay

Hi.


My name is Shahbaz Anjum.I had paid my bill on 26 july 2010 since 8:06:13 PM from Souh Ex.but i don't get any confirmation from vodafone till now .I did call to customer care regarding bill payment then i got answer my bill have not paid.So kindly look in to this matter.



Paid bill details are mention below.

Number----[protected]

Transation ID: DVSX[protected]

Amount[protected]/

Receipt no: KDVSX[protected]

sir,

I am a subscriber of your service since long time . recently I converted my prepaid connection to sbi corporate connection,
Rs199/-plan, my mobile no is-[protected]. I pay my bill through ecs. On 20/06/2010, I send request for a caller tune on my mobile set but the song set as my callertune was different one. So I tried again. After tryinf for thrice I got the desired song,

I lodged a waive application to vodafone care . But, i did not get satisfactoty reply.
this time expect prompt and quick reply . Otherwise I vave to think about terminating my subscription.

I shall be highly obliged if you wave rupees thirty from my current bill


yors faithfully

Sumon kanti ghosh

bill no-[protected]
relation no-1.30487635

Hi I am facing pathetic response from your company...

My Ph no : [protected]

Every time receive call from your company and people take appointment for revenue collection ..but no one visited my place...

I am really very much dissatisfied from this kind of response...

due to delay form your side now my Ph is now on Voice over Plz pay O/S amount...

I am ready to pay from 1st day but no one from your company Interested for this...

At least 10 times Appointment taken and no one came...

Now I have only Solution Either quit your service or you tell me...


--Dharmendra

My BIJESH A T. I had paid my bill on 09 Dec 2010 since 05:30:53 PM from vodafone mini store nadapuram.(vp communications) vadakara, kozhikode, kerala.But i did'nt yet recieve any infirmation from vodafone till now .I got a call from customer care regarding bill payment that my bill was nit paid.please take the matter seriously and do the needfull as soon as possible.

BILL NO. VECL(KRL) 246519


MOB NO. [protected]
Thanking you,
Bijesh a t

I Ramesh kumar Mob. No. [protected] customer of vodaphone from 10 year. But Bill No. [protected] have been recevied with Usage Charge Rs 290 without use from games_Club_5
Pl. Stop these Extra charge Billing

Thanks
Ramesh Kumar