[Resolved] Vodafone — Misleading information | |
Dear Sir, On 1st December 2009 at 7.36 pm, i received a call from Vodafone (Tel No. [protected]) informing me that i will be getting 220 mins of free STD calls & there will be no rental charged for the same or there is no hidden cost... Its absolutely free... When i inquired about this from the Vodafone Customer Care (Tel No. 111), i was informed that there is no such facility... Please let me know what should i do.. I just feel that vodafone is trying to make money by giving false information... Around a month ago, i had received a call from the same above mention no. informing that i wont be charged for GRPS.. There will be no downloading charges also.. But to my surprise, i was charged... When i contacted the customer care, the only reply i got was "we are sorry"... I hope i would get some positive response from your side... Awaiting for a reply.. Regards, Rohit Maheshwari... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 10 Comments | |
Comments
Vodafone — charging hidden cost
dear sir/mami am regreatfulll to inform you that recently i purchased a usb stick from your vodafone store (mall road ludhiana) which contain no...is [protected] on 4 th jan 2010..on the day of purchase they refused to give invoice bill pretending that server is not working properly and the just one day later my service have been blocked when i contact the store they told me that u had used online services with in 24 hours of activation and for that they asking me to pay a amount of Rs 600.whether i choosed a plan of Rs 299+ service tax for unlimited uses. Now i do not why should i am being charged they hide the information while issuing the stick that you are not allowed to use in 24 hour time period . this is your store fault and now i am being punished . please take a proper action againest the store I am not willing to pay any further amount
Thanks
Amit Munjal
i got promotional message from Vodafone that if i will recharge by rs99 i will get internet services with some other specifications and benefits.
after i charged i gave rs99 to shopkeeper, then another message comes to my cell that they cant provide me this service.
I call the customer care they said this scheme i cant activated as it is not compatible with the schemes i have already installed in my cell phone from service provider.
When i asked that why they did not tell me this earlier or at a time of recharging when i was doing this that which scheme is not compatible with which other scheme.
why they play with words and mislead us in wrong direction.
even they don't have this information in their site in internet also that which of their schemes are not compatible with which other schemes.
And secondly why they send wrong promotional offers messages.
It is not about rs99 ,it is more about forgery with misleading informations.
I still have all the messages from Vodafone as proof of their wrong acts.
Kindly raise stern actions against their such acts.
after i charged i gave rs99 to shopkeeper, then another message comes to my cell that they cant provide me this service.
I call the customer care they said this scheme i cant activated as it is not compatible with the schemes i have already installed in my cell phone from service provider.
When i asked that why they did not tell me this earlier or at a time of recharging when i was doing this that which scheme is not compatible with which other scheme.
why they play with words and mislead us in wrong direction.
even they don't have this information in their site in internet also that which of their schemes are not compatible with which other schemes.
And secondly why they send wrong promotional offers messages.
It is not about rs99 ,it is more about forgery with misleading informations.
I still have all the messages from Vodafone as proof of their wrong acts.
Kindly raise stern actions against their such acts.
I've got a call from the same number, saying that i'll get unlimited free internet usage from vodafone. The worst thing is that i followed his instuctions. Is there any harm that could be caused? I can't believe i bought into such a foolish thing.
I contacted vodafone customer care, but it was useless as always!
Vodafone's got horrible customer care..really sucks bigtime!!
I contacted vodafone customer care, but it was useless as always!
Vodafone's got horrible customer care..really sucks bigtime!!
Vodafone — Misleading SMS promotions
At 2:45AM on 8th December, I received an SMS from Vodafone about an offer. The sender was VT-Save Now. The SMS content is as follows:"
Hello!
You used 43 VF mins, 4 SMS & 104185KB of browsing in October. Dial *121*84# to enjoy LOC [protected]@20p 2000Free Loc/Ntnl sms & 1GBfree browsing!
"
I dialed *121*84# and it activated it as a bonus. Moreover it debited Rs.84 from my prepaid account and reduced my balance to Rs. -30. I thought it was an offer just for me and was free.
I have a few questions for VODAFONE.
1. Why wasn't the offer charges mentioned in the SMS?
2. Why wasn't the validity period of 30 days mentioned in the SMS?
3. Why is Vodafone sending such misleading SMS's?
4. And how am I supposed to use VF @ 20p when my balance is negative, they shouldn't have activated citing insufficient balance in account like other bonus offers.
I even sent an EMail to their customer care, and didn't receive any reply.
Since the day, Vodafone took over Hutch, its service has been deteriorating and it keeps on sending SPAM SMS'es.
Hi My name is Gokul and my mobile number is [protected] and i have also encountered the same problem on 20 Dec-2010.
While trying to contact the customer care regarding the same, they give a reply that after seeing the sms which doesn't provide any details we need to call the customer care before dialing .
and moreover i was made to wait or 20 mins twice and he bluntly refused to take my complaint.
This is the way to mislead customers by false advertisements and false commitments .
Let Vodafone stop these misleading ads and keep up its brand dignity, not to steal money from customers.
While trying to contact the customer care regarding the same, they give a reply that after seeing the sms which doesn't provide any details we need to call the customer care before dialing .
and moreover i was made to wait or 20 mins twice and he bluntly refused to take my complaint.
This is the way to mislead customers by false advertisements and false commitments .
Let Vodafone stop these misleading ads and keep up its brand dignity, not to steal money from customers.
I got the same message from Vodafone despite having DND active on my no., i got misled and activated it which took my balance to Rs -28. I called the customer care immediately and asked to refund the money but they say once activated theres no refund. I had made a lot of complaints to the customer care and still get the misleading msgs. I never used the benefits of the bonus card and after a few days i recharged my mobile to make my balance to Rs10, send a msg to a friend and used facebook (not more than 150KB of data) To my surprise my balance was again Rs -4 and when i asked the customer care they say i exceeded the download limit by just a 10 minute browsing.
I request all the Vodafone customers with similar problems to file a consumer court complaint and share the case no which adds more strength to our complaints. I gonna do that.
WAKE UP GUYS AND DO SOMETHING TO STOP CORPORATE LOOTING. IF WE CAN'T NO BODY CAN!
Enough is Enough!
Jai Hind
I request all the Vodafone customers with similar problems to file a consumer court complaint and share the case no which adds more strength to our complaints. I gonna do that.
WAKE UP GUYS AND DO SOMETHING TO STOP CORPORATE LOOTING. IF WE CAN'T NO BODY CAN!
Enough is Enough!
Jai Hind
Dear Sir/Ma'm,
I am a Vodafone postpaid customer currently using 34 postpaid number in my family & friends circle.Recently, I have encountered a big problem & bad service experiences with it. Hence, I registered for M.N.P.two months ago for these numbers..1.[protected] 2.[protected] 3.[protected] 4.[protected] for reliance 899 unlimited plan(completely unlimited).On next day by a vodafone employee(number [protected]), I was offered 899 unlimited(completely unlimited) plan by her & because I got was satisfied with the plan, I accepted the plan. After one month i received the bill for [protected] (Dwarka prasad Pareek) having amount of 2850.then i called the number [protected] to look into this matter & after 2 days the only response was let me check...let me check...and all the rubbish explanations in the World, Then after 3 Days when I called again, I was informed that it was by mistake & the amount will adjust in next Bill. but i was shocked to see the 2nd month bill with amount 2880.00. again i called [protected] but it was no reply for next about 20 calls & after that it was switched off. then i called customer care(Vishal Dey) & told him the problem.he said that in next 24 hours you will get a callback for your solution but now 72 hours have gone & I am still waiting for the callback .On calling up vodafone store, they says that it was a wrong information & 899 plan is not completely unlimited. If it is not then why your Executive told so and convinced a Loyal Customer for your Services Like me. This is indeed very shameful act on her behalf and as a Organization as big as yours, We don't expect such mistakes. Please do the needful and the take the corrective measures ASAP as the matter is haunting me Day & Night and which in turn is making me believe that this is a case of Fraud that has been done with me.
Awaiting your Apt & Fast response in this regard,
Regards
--
Dwarka Prasad Pareek
L.k.b.road sibsagar
[protected], [protected], [protected]
I am a Vodafone postpaid customer currently using 34 postpaid number in my family & friends circle.Recently, I have encountered a big problem & bad service experiences with it. Hence, I registered for M.N.P.two months ago for these numbers..1.[protected] 2.[protected] 3.[protected] 4.[protected] for reliance 899 unlimited plan(completely unlimited).On next day by a vodafone employee(number [protected]), I was offered 899 unlimited(completely unlimited) plan by her & because I got was satisfied with the plan, I accepted the plan. After one month i received the bill for [protected] (Dwarka prasad Pareek) having amount of 2850.then i called the number [protected] to look into this matter & after 2 days the only response was let me check...let me check...and all the rubbish explanations in the World, Then after 3 Days when I called again, I was informed that it was by mistake & the amount will adjust in next Bill. but i was shocked to see the 2nd month bill with amount 2880.00. again i called [protected] but it was no reply for next about 20 calls & after that it was switched off. then i called customer care(Vishal Dey) & told him the problem.he said that in next 24 hours you will get a callback for your solution but now 72 hours have gone & I am still waiting for the callback .On calling up vodafone store, they says that it was a wrong information & 899 plan is not completely unlimited. If it is not then why your Executive told so and convinced a Loyal Customer for your Services Like me. This is indeed very shameful act on her behalf and as a Organization as big as yours, We don't expect such mistakes. Please do the needful and the take the corrective measures ASAP as the matter is haunting me Day & Night and which in turn is making me believe that this is a case of Fraud that has been done with me.
Awaiting your Apt & Fast response in this regard,
Regards
--
Dwarka Prasad Pareek
L.k.b.road sibsagar
[protected], [protected], [protected]
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Vodafone — Misleading Advertisements
In the month of Aug 2009, Vodafone placed an Ad starring the famous south Indian actor Shri Prakash Raj, stating that ‘Vodafone has slashed STD rates to 50 piasa per minute if called to any Southern States of Andra Pradesh, Tamil Nadu, Kerala and Karnataka from a Vodafone number’.Based of the aforesaid Ad, I, Maheshwari S Poondi an existing Vodafone customer, called for change of tariff plan to 50 piasa STD on Sep 3rd, as my billing cycle begins from Sep 5th. This would result in savings of about 50% of my cell phone bills.
I called Customer Care and spoke to Ms Anna and thereafter supervisor Ms Saritha at about 11:30 hours today (Sep 3rd) and they provided with Service Request Number – [protected]. With an apology the customer care mentioned that the server for this particular plan is yet to be updated, and that this would be activated with by September 20th.
What does this mean???? …..only that Vodafone would camouflage to attract customers by placing an ad, however cannot keep up with the statements made therein. It is a shame for Vodafone as it is unable to Walk its Talk.
Thanks
Maheshwari S Poondi