[Resolved] Vodafone — Change of tariff plan, SMSes not going to BSNL numbers and charged for that.... | |
Hi, Greeting to you. I placed a request to change my plan from STD package Rs. 99 to STD package Rs. 54 on around 10th December’07 thru customer care. However the plan did not got changed and on 13th Feb'08 customer care representative Bharati told me that there is no such request place though I placed similar request almost trice by calling customer care and they told me that we will place the request (and I received the bill with STD package Rs. 99) . When I tried calling customer care yesterday night (29th January’08) twice they put me on hold to check the details and disconnected the call (1st Mr. Narayana Reddy, 2nd Mr. Vijay Kumar). They never told me that I need to mail this request to corporate care however similar request was activated on my colleagues mobile number thru customer care (111) why is so discrepancy? On 13th Feb'08 I spoke with Bharati and told me that you need to mail to corporate care for the request. Hence I made a request to change my current plan from Rs. 99 STD package to STD package Rs. 54 on 13th Feb'08. Also sent repeated mails to customer care marking Mr. Bhupenjeet who is Corporate Plan Manager and Amitabh Singh however there is no single acknowledgment from customer care of Vodafone. However they call me for my bill payment status and when asked about the status of the complaint he said hold the line and disconnected the call after some time.....harassing us. Also, I place a complaint regarding my SMSes are not getting delivered to some of the BSNL numbers(charged in the bill though it did not delivered) I got the complaint number (and not request number as it is been termed though it should not be termed) then when I called customer care they said that the issues has been resolved still I was facing the same issue. I walked into Vodafone store near Begumpet Pizza Hut where I launched a complaint and the person attended tried SMSing those number (charged for this also in the bill: I can understand that the system don’t know who SMSed and I am not bothered about the money also) but saying this that she has launched a complaint and when I asked for a complaint number she said that this is an internal problem with Vodafone and BSNL compatibility and will not have the complaint number but will get resolved in 2-3 days which did not happened; today when customer care told me that it was just an inquiry and please mail this also to corporate care….……the only question arises in my mind is why should I make an inquiry to a customer care that is it getting delivered or not and why not to a person whom I am sending the SMS whether it s/he received it or not? Saurabha. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 55 Comments | |
Comments
Dear Sir/Madam,
Please let me know how to get the address from vadafone cell No.
The Cell No. is [protected]. Kindly do me a favour please send me
this number contact address details. It is very very urgent. your early response is appreciable.
Thanks& Regards,
sunitha.
Please let me know how to get the address from vadafone cell No.
The Cell No. is [protected]. Kindly do me a favour please send me
this number contact address details. It is very very urgent. your early response is appreciable.
Thanks& Regards,
sunitha.
jhsaoiuuoisdu oijoieioopiu djoriuuioiqw joiadosuaisuoisudaoi d;doiauiauoisouid djdjkhdiuuiuyi
Hi,
I'm a prepaid user. I want to complain regarding the flash sms's which flash my mobile every now and then. It not only consumes a lot of battery but also disturbs me a lot. I receive those sms's nearly every 2 mins. Please stop sending such sms's in future. Please do the needful.
Thanks and regards,
Pradeep choudhary
I'm a prepaid user. I want to complain regarding the flash sms's which flash my mobile every now and then. It not only consumes a lot of battery but also disturbs me a lot. I receive those sms's nearly every 2 mins. Please stop sending such sms's in future. Please do the needful.
Thanks and regards,
Pradeep choudhary
Pls give me my vodophone plan & call rate .or
my corporate number [protected]
Thanks & regards
Hemant Sharma
my corporate number [protected]
Thanks & regards
Hemant Sharma
My vodafone prepaid number is [protected].I activate sms30.This is activated by 23-5-09.I do not use 300 sms.but my money cutting.i call customer care they tell you use 300 sms.I activate again sms30, reply come, ''Hello, the service you have requested to avtivate is already active on your number."
Please solve my problem.
Please solve my problem.
iam rajender i lost my cell so, please stop mycell number [protected] so please stop cell
my a handcap i can not walk poper please help sir
your Customer ...
my a handcap i can not walk poper please help sir
your Customer ...
hi,
I am one of the customers of mobile service provided by your organization .My postpaid mobile no. is [protected].
Actually i want cancel my postpaid connection because of my personal problem.
Plz CANCEL my POSTPAID Connection as soon as possible
Thanks
Mounika.M
I am one of the customers of mobile service provided by your organization .My postpaid mobile no. is [protected].
Actually i want cancel my postpaid connection because of my personal problem.
Plz CANCEL my POSTPAID Connection as soon as possible
Thanks
Mounika.M
I m S.K. Mohanty. whose voda fone num. is [protected]. i all document r submited on 21 th july 2009.
but now problem is that, incoming is working properly but out going is not working. plz suggest me .
but now problem is that, incoming is working properly but out going is not working. plz suggest me .
Pl.give me details of prepaid Plan.
hi,
I am one of the customers of mobile service provided by your organization .My postpaid mobile no. is [protected]..please give me the detail of my Tarrif plan to my mail id
I am one of the customers of mobile service provided by your organization .My postpaid mobile no. is [protected]..please give me the detail of my Tarrif plan to my mail id
vodaphone customer service really sucks and the attitude the customer service rep has is that vodaphone thnks there isnt any need to take care of the customer whatever happens.
get the commection cancelled go for another one coz no one is gonna listen to you. they are simply making money and feel nothing for trhe customers.
moreover there is no body to listen to you anywhere.
regards
shivendra
[protected]
get the commection cancelled go for another one coz no one is gonna listen to you. they are simply making money and feel nothing for trhe customers.
moreover there is no body to listen to you anywhere.
regards
shivendra
[protected]
I send my request of my vodaphone No. [protected] to change the plan from postpaid to prepaid. My request No. was [protected] dated 18.8.2009 send by your vodafone store at Gourav Tower, Jaipur to head office. But till now I do not get any response from your company. Please change my plan from postpaid to prepaid with same number ([protected]) immediately. if you don’t change my plan with in 24 hours. otherwise i will inform to TRI. & close My Postpaid connection.
Dilip Kumar Jain
email id. dk.[protected]@gmail.com
phone no. [protected]
Dilip Kumar Jain
email id. dk.[protected]@gmail.com
phone no. [protected]
Respected sir, i am krishnamurthy .D, my post paid conection no.is [protected] i am not using this sim from last 7months and this sim is nt workig i mean if i insert sim its coming insert sim, now i am in my native place here asking to cansellation but here vodafone office guys telling its bangalore connection so u have to cansell there only so i spoke with customer care somebody given this solution so i request u plz accept my requisition and cancell this no. as soon as possible..i[censored] any quaries plz contact me to this no.[protected]... thank u
I send my request of my vodaphone No. [protected] to change the plan from postpaid to prepaid. My request No. was [protected] dated 18.8.2009 send by your vodafone store at Gourav Tower, Jaipur to head office. But till now I do not get any response from your company. Please change my plan from postpaid to prepaid with same number ([protected]) immediately. if you don’t change my plan with in 24 hours. otherwise i will inform to TRI. & close My Postpaid connection.
Dilip Kumar Jain
email id. dk.[protected]@gmail.com
phone no. [protected]
Dilip Kumar Jain
email id. dk.[protected]@gmail.com
phone no. [protected]
I send my request of my vodaphone No. [protected] to change the plan from postpaid to prepaid. My request No. was [protected] dated 18.8.2009 send by your vodafone store at Gourav Tower, Jaipur to head office. But till now I do not get any response from your company. Please change my plan from postpaid to prepaid with same number ([protected]) immediately. if you don’t change my plan with in 24 hours. otherwise i will inform to TRI. & close My Postpaid connection.
Dilip Kumar Jain
email id. dk.[protected]@gmail.com
phone no. [protected]
Dilip Kumar Jain
email id. dk.[protected]@gmail.com
phone no. [protected]
Hai,
I am one of your costomuer . I am using the service since last 4 years, Recently i found that your service is not goood. So I donot want to continue with your service So please kindly diacitivate my service to the following no.[protected], [protected], [protected] as early as possible.
I am one of your costomuer . I am using the service since last 4 years, Recently i found that your service is not goood. So I donot want to continue with your service So please kindly diacitivate my service to the following no.[protected], [protected], [protected] as early as possible.
I am really fed up with the Vodafone service.
I made an online payment on 26th October for my number [protected] and the transaction id for the same was[protected]. Same has been update in the Vodafone account (even the date 26th Oct.) till today (28th October) my phone is disconnected.
On 26th October, I place a request for re-connection (interaction id [protected], Shalini) and I was promised that the line will be re- connected within 30 mins. Today it has been about two days and the line has still not been re- connected. I made a number of calls for re-connection every agent promised me that it will be re-connected in 30 minutes. It has been two days now, but no re-connection. The most recent call has been to one Mr. Sebastian (Interaction ID [protected]).
I made an online payment on 26th October for my number [protected] and the transaction id for the same was[protected]. Same has been update in the Vodafone account (even the date 26th Oct.) till today (28th October) my phone is disconnected.
On 26th October, I place a request for re-connection (interaction id [protected], Shalini) and I was promised that the line will be re- connected within 30 mins. Today it has been about two days and the line has still not been re- connected. I made a number of calls for re-connection every agent promised me that it will be re-connected in 30 minutes. It has been two days now, but no re-connection. The most recent call has been to one Mr. Sebastian (Interaction ID [protected]).
I am really fed up with the Vodafone service.
I made an online payment on 26th October for my number [protected] and the transaction id for the same was[protected]. Same has been update in the Vodafone account (even the date 26th Oct.) till today (28th October) my phone is disconnected.
On 26th October, I place a request for re-connection (interaction id [protected], Shalini) and I was promised that the line will be re- connected within 30 mins. Today it has been about two days and the line has still not been re- connected. I made a number of calls for re-connection every agent promised me that it will be re-connected in 30 minutes. It has been two days now, but no re-connection. The most recent call has been to one Mr. Sebastian (Interaction ID [protected]).
Please look into the matter and also arrange for the compensation for the trouble cause due to the fault of Vodafone. Failing which, I would be forced to approach the Consumer Court.
I made an online payment on 26th October for my number [protected] and the transaction id for the same was[protected]. Same has been update in the Vodafone account (even the date 26th Oct.) till today (28th October) my phone is disconnected.
On 26th October, I place a request for re-connection (interaction id [protected], Shalini) and I was promised that the line will be re- connected within 30 mins. Today it has been about two days and the line has still not been re- connected. I made a number of calls for re-connection every agent promised me that it will be re-connected in 30 minutes. It has been two days now, but no re-connection. The most recent call has been to one Mr. Sebastian (Interaction ID [protected]).
Please look into the matter and also arrange for the compensation for the trouble cause due to the fault of Vodafone. Failing which, I would be forced to approach the Consumer Court.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
I am one of the customers of mobile service provided by your organization .My postpaid mobile no. is [protected].
You are activated a caller tune in my mobile number without any intimation and debit my mobile’s account Rs.45/- . Please note that I didn't make any request for a caller tune. I spoke to your local support Executive Mr. Navneet at 111, regarding this issue but he is not able to do needful.
It is your minimum responsibility to send a request to the customer for confirming this kind of facility. I am using this connection only for my official purposes and I don't like any type of caller tunes in my number.
Also I request you to kindly avoid sending all types o[censored]nwanted messages and calls to my number (please note the Govt. order).I hereby request you to remove this caller tune from my number immediately and also credit the amount which you deducted from my account.
I am waiting for your reply.
Regards,
Pawan Verma