[Resolved]  Vodafone — DND Service

Sir,
My Name Is Renju K R, i I Activated DND Services , but i got calls ,Service SMS from vodafone customer service , then i reported but after 3 days i got another call from the same vodafone care the call summary is STD Offer , i recorded the call , this is the second time i mail you Sir , Can i get the compensation from Vodafone ?

Detail of the call is

25/08/2009 i got a call from vodafone customer care (STD OFFER)
08/09/2009 i reported vodafone for the same ,their agree in future you do not get any service calls.
11/09/2009 i got another call from vodafone customer service (STD OFFER)


Regards ,
Renju K R
Kuthukallungal House
Edappally North P O
Vattekunnam
Kochin 24
Contact number is [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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am a consumer of vodafone telecom servies using phone no. [protected].
I registered for their "DO NOT DISTURB" service by sending sms "START DND" to 1909 (toll-free) on 31/05/2010 at 12.26pm IST.

As a reply i received an SMS from Vodafone on 02/06/2008 at 10.34am IST saying "Hello! Your request dated 31/05/2008 has been processed for your Vodafone mobile no. [protected]"

I have still not stopped receiving unwanted calls from Vodafone and unwanted marketing SMSs.
Dear Sir/Madam,

Please find the Mail confirmation from Vodafone For activating DND service on my mobile no [protected].but it is still not done.

Regards,
sagar sinkar.


On Fri, Sep 24, 2010 at 9:06 PM, Vodafone Care <corpcare.[protected]@vodafone.com> wrote:

Dear Mr. Sinkar,



Thank you for your e-mail dated 21/09/2010 regarding Do Not Disturb facility for your Vodafone number [protected].



Please refer to our telecon earlier today.



With regard to your concern, we wish to confirm that, the Do Not Disturb facility has been activated on your Vodafone number [protected] effective 24/09/2010.



As per the process details of all DND (Do Not Disturb) subscribers are uploaded on national DND registry by all mobile service providers. Registered telecalling agencies collect and exclude these numbers from their telecalling lists. As stipulated by TRAI, this exclusion procedure needs to be completed within 45 days of subscribing to the DND service. So ideally, subscribers should stop receiving calls from these registered telecallers after 45 days.



However, there could still be several unregistered telecalling agencies who would continue to call subscribers on their data base.



In the case o[censored]nregistered telemarketers, we outcall the agency and follow it up with a warning letter, demanding a justification, which needs to be responded to within 7 days. If the justification is found to be valid, no action is taken and the agency is informed about the registration process. If found to be a telemarketer, we ask the agency to register with the NDNC within 7 days, failing which, his connection is suspended.



As per TRAI guidelines, in the case of a registered telemarketer, the first step for addressing a DND complaint is to forward the telecalling agency's number to its service provider, who in turn issues them a warning notice, along with a penalty of Rs. 500. If the calls/SMSes continue, a penalty of Rs.1000 is levied on the errant number. The final step of suspending the errant number is taken, if the calls/SMSes continue to persist.



In case you need further help, do call or e-mail us. We will do our best to help you.








Happy to help,



Deepak Patil

Vodafone Care



Contact numbers

For Enquiries : 111 or +91-[protected] (Postpaid)

: 111 or +91-[protected] (Prepaid)

For Complaints / Requests : 198 (toll free)

Fax : +91-[protected]

E-mail : Corpcare.[protected]@Vodafone.com

Website : www.vodafone.in


---- Original Message ----
From: s.[protected]@gmail.com
Sent: 21-Sep-2010 22:30:03
To: corpcare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: Fwd: Your Do Not Disturb request has been received

Dear Sir/Madam,

I have registered for DND service on 20 Th of July but still it is not activated. I am still receiving messages and calls from vodafone.Please find the receipt mail from vodafone on 20 Th of July.

Please this time don't say that it will take another 45 days for activation.

Request your urgent attention and action.

Regards,
Sagar Shinker.
[protected].


[protected] Forwarded message[protected]
From: <[protected]@vodafone.in>
Date: Tue, Jul 20, 2010 at 10:54 PM
Subject: Your Do Not Disturb request has been received
To: s.[protected]@gmail.com



Hello sagar shinker,

We understand your need for privacy and do our best to respect it. Your Do Not Disturb request has been received and is being acted upon. However, it may take around 45 days to register your request. In case you need any further assistance, feel free to contact us.

Happy to help,
Vodafone Care
i have register for DND service on 6 dec 2010 but till now i am receving promotional calls and SMS. so pls sort out my compliant as soon as possible.
my number is -[protected]
Name-aklesh kumar
ya its true always i am also getting the same problem then the big problem is when ever i give complani to their CCE he/she who talk to me they are active some service and takeing our balance this happen for me more than two times...this thing i conform with vodafone store
any one can help me to contact the Vodafone Client r any higher person who can solve my problem...
my no:[protected]
Vodafone Customer Care

I've been having a problem connecting to a customer care agent on both vodafone numbers 111 and 198 for the last one months, even tried their general number you know that[protected].

The IVR Not Picks up so I could not enter billing and when i press the number for connecting to the customer care agent its going back to the starting of the IVR Recording. This happens in the[protected] number and the 111. The 198 number tells me they cannot connect at the moment.
TODAY ON DEC,15 2011 I TRIED ATLEAST FOR ONE HOUR TO MAKE A COMPLAINT WITH COSTUMER CARE IN VODAFONE.BUT EVEN AFTER MAKING SO MANY CALLS AND BURNING THE BLOOD I WAS UNABLE TO MAKE COMPLAINT.SHAME ON SUCH A WORST SERVICE THAT TOO WHEN I AM THEIR COSTUMER SINCE LAST 15 YEARS REALLY SHAMEFUL.
MY COMPLAINT WAS ABOUT DND SERVICE.MY NO IS REGISTERED WITH DND SERVICE STILL I AM GETTING MESSAGE FROM NOS GIVEN BELOW:;
[protected] ,[protected] .[protected],[protected],[protected],[protected],[protected],[protected],[protec... AND SO MANY OTHERS PLEASE HELP ME AND SAVE ME.
S P SHARMA
[protected]

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