Vodafone India Complaints & Reviews

made a payment of 16th dec 2009. not updated yet.

here is the details of the mails. scanned copy of bank statement and payment receipt attached in all the mail to vodafone.


To: nidhi.[protected]@vodafone.com
From: Swagat sarangi/Service/ITO/Delhi/RID
Date: 03/09/2010 12:27PM
cc: corporatecare.[protected]@vodafone.com
Subject: Fw: Request for the payment updation on your Vodafone number [protected]


hi varun,

thanks for your reply. as per your commitment 48 hours is over. and more of all my outgoing and incoming is bared. every time i send a mail, your reply comes after 48 hours with a word attached like sorry or regret. and then u want another 48 working hours. every time u forward the message to a specialized team who can just give a phone call, collect the details, wasting 12 hour of mine, and finally doing nothing (totally silent). then goes another mail and the same story repeats.

therefore i want my calls unbarred imidiate and updation of my payment within 24 hours. failing which, i will knock the door of consumer foroum.

-----Forwarded by Swagat sarangi/Service/ITO/Delhi/RID on 03/09/2010 12:05PM -----


To: "'swagat.[protected]@ricoh.co.in'" <swagat.[protected]@ricoh.co.in>
From: CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
Date: 03/04/2010 06:04PM
Subject: Request for the payment updation on your Vodafone number [protected]










Dear Mr. Sarangi,

Thank you for your e-mail dated 24/02/2010 regarding the payment updation on your Vodafone number [protected].

We sincerely regret the inconvenience caused to you due to delay in replying your e-mail.

We would like to inform you that we have forwarded your concern to our Specialized Vodafone Care Team regarding the payment updation on your Vodafone account, the service request number for your reference is [protected]. We request you to kindly provide us 48 working hours so that we can do the needful.

We look forward to providing you with the best of our services at all times.

In case you need further assistance, do call or email us. We’ll do our best to help you.




Happy to help,



Varun Arora

Vodafone Care

Contact numbers*



Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : corporatecare.[protected]@vodafone.com

Website : www.vodafone.in









From: swagat.[protected]@ricoh.co.in [mailto:swagat.[protected]@ricoh.co.in]
Sent: Wednesday, February 24, 2010 6:37 PM
To: NIDHI NODAL (DEL)
Cc: CORPORATECAREDEL
Subject: Fw:



hi nidhi,

this is regarding updation of my payment. spoken to the floor manager twice after dialing 111. but payment not updated yet.

please find attached the details of my payment and resolve the issue at the earliest. for any clarification please speak to me on [protected].



thanks and regards



swagat sarangi



-----Forwarded by Swagat sarangi/Service/ITO/Delhi/RID on 02/24/2010 06:30PM -----

To: vodafonecare.[protected]@vodafone.com
From: Swagat sarangi/Service/ITO/Delhi/RID
Date: 01/13/2010 01:30PM
cc: [protected]@yahoo.com
Subject:

sir,

this swagat sarangi. mobile no. [protected]. i have made a payment of Rs. 2890.00 at your mahipalpur vodafone store on 16th Dec 2009 which has not been updated yet. i have made the payment through my icici debit card. i have visited the same vodafone store twice and found that they have entered my no. as [protected].they assured me to update me within 24 hrs but of no use. please find attached my bank statement and the recipient and update the same at the earliest.



thanks & regards



swagat sarangi

Sir,
My Name Is Renju K R, i I Activated DND Services , but i got calls ,Service SMS from vodafone customer service , then i reported but after 3 days i got another call from the same vodafone care the call summary is STD Offer , i recorded the call , this is the second time i mail you Sir , Can i get the compensation from Vodafone ?

Detail of the call is

25/08/2009 i got a call from vodafone customer care (STD OFFER)
08/09/2009 i reported vodafone for the same ,their agree in future you do not get any service calls.
11/09/2009 i got another call from vodafone customer service (STD OFFER)


Regards ,
Renju K R
Kuthukallungal House
Edappally North P O
Vattekunnam
Kochin 24
Contact number is [protected]

Dear sir

I am sending some detail related Vodafone E-Bill & Network regarding isue
My Complaint Registration No.[protected]/58) in Cansuram foram .








Rahul Chakarvarti <[protected]@gmail.com>
tojyotishchandra.[protected]@vodafone.com

ccsanjays.[protected]@vodafone.com

dateFri, Feb 19, 2010 at 4:00 PM
subjectRe: Your Vodafone E-Bill for Account No : 1.24622162
mailed-bygmail.com

hide details Feb 19


- Hide quoted text -



On Fri, Feb 19, 2010 at 3:55 PM, Rahul Chakarvarti <[protected]@gmail.com> wrote:




On Fri, Feb 19, 2010 at 3:52 PM, Rahul Chakarvarti <[protected]@gmail.com> wrote:



Dear Sir or Madam:


I want to complaint against facing problem with my mobile no. [protected] of access bill and network problem from last six to seven months. In this regards I register a complaint, my complaint ID is ([protected]-[protected][protected].At the time of complaint your customer executive is said that your problem will be resolve after two or three month,
Last Sunday (14/2/2010) I visited to your Vodafone store where your executive Mr. Abhishek says that you’re postpaid recorded is out of order. And create new Complain Number[protected].And wait for the same two to three month’s
Your both executive (pre and post paid) says that we don have your record due to network issue.

I also did the complaint about this matter to your customer care & also your nodal office by currier dated 15/06/09. But after six has passed no action has been taken by you and the problem remains. After giving several reminders to your customer care/helpdesk or nodal office. So, due to not found any solution I am force to change my connection postpaid to prepaid. So that I can control my monthly expenses on phone call.


Last Sunday (14/2/2010) I visited to your Vodafone store where your executive Mr. Abhishek says that you’re postpaid recorded is out of order. And create new Complain Number[protected].And wait for the same two to three month’s
Your both executive (pre and post paid) says that we don have your record due to network issue.



Here are some points to review.
Why I take Vodafone Postpaid connection? – if there are so many subscriber available Airtel/ TATA/Relieance/ Aircell.MTNL etc..
Why I take postpaid connection not Prepaid?
Ans: Point no 1.
All credit goes to your sales promotions Teem.
They did the call to the customer and tell their valuable scheme and I want to inform your they are doing their work very well by providing wrong information to increase their commission amount.
They miss-represent the scheme very dynamically – with the falls commitment and tell about -Gift voucher , 10000/- min talk time free., STD 30 min free in a month . more than Rs. 500 of bill will get the 50% discount. Blaa blaa blaaaa…..

Ans. Point no. 2

For your information, I am a working in private company and get fix amount of my salary per month. I know my budget and my purchasing power; I could not be expense more over the budget. That is why I take postpaid connection because I come to know by your customer care sales department there is a good scheme on Vodafone postpaid connection Watch/Leather bag free. Security amount refundable, 667 min. local STD both min. talk time free.

But, Sir after bought this connection no gift has been received till date. Access amount of bill while using limited use. Which is impossible?

Now I have changed my mobile no [protected] post paid to prepaid after the six month is over my security amount not been refund till date.

You are requested to this matter and release my amount (refund security money) with interest.

Other wise I lodge complaint about this matter to consumer forum and also ask for compensation against mentally harassment and disturbance create in my life from the last six month.

Your valuables customer

Rahul Chakravarti
Cell [protected]




On Sat, Jun 13, 2009 at 12:17 PM, Rahul Chakarvarti <[protected]@gmail.com> wrote:

Dear Sir
This is to inform to you that I am availing Vodafone services from last two months which have been taken by me when I received a sale promotion call from Vodafone that call your executive fro sales team has committed and offer the Tariff was not being implemented. He committed the following things:
Plan suggested: Rs.499 p/m
Call Free: 667 min. local STD both
SMS free 400 Local
No clip charges
No Caller tune charges

So, I convince & understand the plan and told him to take request for this plan and activate.
After that when I received my first bill I was shock to see the billing amount it was very high as per the tariff and my expectation. So, I report to your customer care executive and told the actual thing and ask to check my billing record and Tariff also, he told that the bill has been generated on prorate basis and all the adjustment will be made in your next mail. When I told them the plan is not according which is offer to me than he told that the request has been taken and it will correct accordingly in next month don’t worry. So, Thanks to him and assure that my problem has been resolve.
But again I was shocked when I got the bill again it was very high amount to see that bill am very dissatisfied and disappointed.

Here! I want to mention that all this thing which I mentioned above its issue of Harassment of customer which I was faced by Vodafone after availing the Vodafone services.

Vodafone has no right to send this type bill to customer without prior checked.
Vodafone no right to call sales promotion call to their customer and disturbed him.

So, I am in bound to such the disconnect the phone and clear my dues and and adjust accordingly to the plan which was committed to me.

Kindly resolve my problem.
Rahul Chakravarti
Cell [protected]

Thanks
Rahul Chakravarti
Cell - [protected]
System Executive
Asia-Pacific Institute of Management Studies (AIMS)


[protected] Forwarded message[protected]
From: Rahul Chakarvarti <[protected]@gmail.com>
Date: Wed, May 27, 2009 at 2:44 PM
Subject: Re: Your Vodafone E-Bill for Account No : 1.24622162
To: [protected]@vodafone.com, vodafonecare.[protected]@vodafone.com



Dear sir


This is to inform to you that I am not satisfied by this month mobile bill because it has very high amount which is negligible for me,.so please send me castmice bill details on my mail id .my last due date 29/05/2009

Thanks
Rahul Chakravarti
Mob.[protected]
On Wed, May 13, 2009 at 10:28 PM, <vodafonebillonmail.[protected]@vodafone.com> wrote:

Hello ,
Your Vodafone Ebill now comes in a password protected PDF format. Feel free to view this file, save it for future reference or even print copies if need be. You will require an 8 character password to open this file. Your password is a combination of the first 4 letters of your name (in lower case) as it appears on your Vodafone Ebill (ignore spaces in the name, if any) and the last 4 digits of your Vodafone number. For example,

- If your name is Suresh Gandhi and your Vodafone number is 9XXXXX8008, then your password will be sure8008
- If your name is S.K Gandhi and your Vodafone number is 9XXXXX8008, then your password will be s.kg8008
- If your name is S gAndhi and your Vodafone number is 9XXXXX8008, then your password will be sgan8008
You can also view your Vodafone bill and make payments online through My Vodafone. Simply log on to www.vodafone.in/myvodafone Now you can also access My Vodafone from your Vodafone GPRS mobile phone (you need to be a registered My Vodafone user). Simply log on to Vodafone live! from your Vodafone GPRS mobile phone and click on Menu > Info services > My Vodafone.
Whenever and wherever you need any assistance, we’re always close by. Click here to find out how to contact us. We’ll be happy to help.
Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Vodafone Care on 111 (toll free) or [protected] from your Vodafone mobile phone or visit www.vodafone.in whenever you need to contact us.We’ll be happy to help.You will need Adobe Acrobat to open the attached ebill. If you don’t have Acrobat, you can download it from http://www.adobe.com/products/acrobat/readstep2.html Please ensure that your Web/IT/ Email administrator permits Emails with attachments.
Happy to help,
Vodafone Care

T: 111 (toll free from your Vodafone mobile phone)
M: [protected]
Email: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
Terms & Conditions : The Subscriber understands that transmission via internet is not encrypted and that emails are not considered as a secure means of transmission. The subscriber acknowledges and accepts that such un-secure transmission methods involve the risks of possible interception by third party/ies, unauthorized alteration / usage of data, for whatever purposes. The subscriber specifically agrees to exempt Vodafone Essar Limited and its affiliates (“Vodafone Essar”), from any and all responsibility/liability arising from such misuse and agrees not to hold Vodafone Essar responsible for any such misuse and further agrees to hold Vodafone Essar, free and harmless from all losses, costs, damages, expenses etc. that may be suffered by the subscriber due to any errors and / or delays, unauthorized interception / usage / alteration by third party and the subscriber agrees that the same shall not be considered as a breach by Vodafone Essar of any confidentiality obligation under any law, agreement, statute, circular, rules, regulations or directive/s. The Subscriber understands and agrees that Vodafone Essar does not take any liability of non-receipt of the emails due to internet service provider’s server problem, bad/slow connections or any other technical issue at their end or the subscriber's end. Failure on part of non-receipt of the statement on email by the subscriber will not avoid the subscriber's liability for the charges incurred on Vodafone Connection and payment thereof. The subscriber shall be liable to make the payment for the charges on the statement within the payment due date. The use and storage of any information including without limitation, password, billing details, call details, bill amount, and any other information available on the subscriber’s personal computer or any device is at customer’s own risk, sole responsibility and liability. Vodafone Essar reserves right to withdraw, add to or modify, electronic transmission of bills from time to time, without any notice to the subscriber. Nothing contained herein shall prejudice or affect the terms and conditions of the customer agreement form (CAF). The terms and conditions of this facility shall be in addition to and not in derogation of the terms contained in the CAF. Under no circumstances, including negligence, shall Vodafone Essar or anyone involved in creating, producing, delivering or managing billing system, be liable for any direct, indirect, incidental, special or consequential damages that may result from the use or inability to use the facility..





--

Thanks
Rahul Chakravarti
Cell - [protected]
System Executive
Asia-Pacific Institute of Management Studies (AIMS)

Dear Sirs,

I am Suresh Singh R/O Chandra Nagar Colony, Hathras Road, Opp. Water Tank, Agra-282 006 (U.P.), My Mobile No. is [protected]. I am given below the complaint details:-

* I went to Bewar (Mainpuri) on occassion of HOLI, but one problem occured this time, when I was call from Bewar our call charges cut from our amount @1=00 per call Local charges and STD was @1=50 per call, whereas @50=00 per call (all India Local or STD) plan facility is applicabe on my above Mobile No. You are requested to kindly sort out my this problem at an early date for which I shall be grateful.

Thanking you in anticipation of your prompt and favourable reply.

With Best Regards,
SURESH SINGH

Sir,
Myself, Sidharth Gautam.I had bought a Vodafone GSM handset some months ago.Currently I am dealing with a few problems.The problem is that its backdoor is not getting locked due to which I am facing a lots of problems.Yesterday I went to the Vodafone store and I informed about my problem regarding the cell.They asked me for the warranty card and i showed it to them.Still now i have all my documents with me.But they refused to replace the handset telling that its an accidental malfunctioning problem and they have nothing to do with it.Even i requested them for a charged replacement or repairing but they still rejected telling that they can't replace the back door.I am helpless now and therefore I need your help.
Please kindly take neccesary steps as soon as possible to help me out from this problem for which I shall be highly grateful to you.

Respected Sir/Madam
I am a Vodafone postpaid customer,Mobile Number : [protected].In my January month bill, i have been
charged with Rs. 753/- for Downloads charges and Rs.118.50/-, which i certainly have not
done. Also, these people are not willing to register my complaint and they
are not providing me a valid complaint number regarding the same, despite
numerous attempts.
After trying many times on hotline,I called Nodal Officer number, saying that, the
charges are accurate and the system is not accepting the complaint.
Instead, they gave me an invalid sr. no.
In the itemized bill, i am able to see the time of downloads,
but certainly i(nor anyone else)have not done those
downloads and Vodafone live,neither intentionally nor unintentionally. After repeated mails to
Vodafone,i keep getting the same answer, that the charges are accurate,and i will
have to pay them.
I really do not understand the reason to pay for the services that i have
not used.
Apart from this, they are also inserting late payment charges on the
disputed amount.I have already made the payment of the logically correct
amount of my usage to Vodafone,before the due dates.It is a cause of
unnecessary stress to me and wastage of my time, dealing with them in such
an unprofessional manner.
I request you to kindly look into the matter and do the needful.It is a
matter of seious concern to all the customers regarding such fake charges
and utterly poor complaint redressal system by Vodafone.If the itemized
bill or anything else is required from my side to provide to you, kindly
do let me know.

Thanking you..

Regards,
Selvabraja.P

I am registered at DND registery. Despite that I get marketing calls from other companies and continous messages from vodafone all the time.
Given Cricket alert service unnecessarily and deducted the amount even after unregistering from the service.
The customer service agents NEVER RESPOND TO THE CALLS!!!!!

dear sir/madam
mera mobile number [protected] hai, maine 04-03-10 ko sangrur ke vodafone mobile store mein 3350 ruppee ki payment karvai thi jo abhi tak update nai hui hai, main ludhiana ka rehne wala hun, sagnrur ludhiana se 80 km ki doori pe hai, jahan pe main ja nai sakta, aur jab main un ke mobile pe call karta hun to wo phone pick nai karte,agar coustomer care pe baat karo to wo kehte hain ki aap store mein jao. sir/madam plz solve my problem as soon as possible

I want to lodge an official complaint against a vodafone kolkata no. ie [protected]. I got call from this no and the guy named Rajesh Das who has asked for my sister and gave me threats and used abusive language and after that I also lost my cool. I just want the details of the person who owns the no so that I can trace him down and lodge and official complaint against him at Kasba Police station.

wel i have asked vodafone to change tariff. they asked to submit request in company letter head being corporate account. we did that but still got rejected. we repeated again but after regular follow us they only ask to wait but no reason given for delay, nor satisfactory reply from them. why this company is doing this, delaying for simple request of change of talk plan, don't know.

Dear Sir/Madam,

I the undersigned,with reference to my mobile no. [protected]-Serive Provider Vodafone Essar Ltd.,would like to state that on 13.02.2010,some unauthorised person got my sim card replaced at vodafone store situated at churchgate,and my sim card got blocked subsequently.Which was used by that unauthorised person for next two days,during this period he has misused the mobile resulting in substantial financial loss to me.

During my visit to the Vodafone Store at churchgate on 15.02.2010,and upon inquiry about my sim I was shocked to learn that the sim has been unauthorisedly changed on 13thfeb2010,while probing further it was observed that the miscreant has produced fabridcated ID proof, based on which the SIM was replaced resulting in the above loss.

Further I would also like to mention that there has been an apparent lapse in KYC validation as under:

1.The proof of ID furnished by the miscreant is a driving licence issued by Maharashtra Govt(apparently fabricated for the reason I do not have a driving licence issued by Maharashtra Govt).Which clearly suggests that the original Photo ID was not verified before issuing the Replacement SIM-Lapse in validation

2.The address furnished in ID proof differs from the address on records.-Lapse in validation.


3.Application submitted states that SIM replacement is required as it is malfunctioning:-
Now the question is if its mal functioning the SIM must have been with him and should have been verified at the store,and had it been done this mis happening would not have occured.
(As the SIM for which replacement was demanded was with me and was functioning absolutely perfectly)


You will appreciate from the above that there is a serious loopole in the validation process resulting in unauthorised usage and atendant loss.In these days of terrorist activities such casual approach may result in significant security risk.

I would also like to mention the following fact:-
The person who got the SIM replaced used my number between 13.02.10 & 15.02.10,during which he received some SMS which contained some personel information which was supposed to be received by me,and by using this information he was able to transfer an amount of Rs59200/- using internet banking.
I had already complained of this case to Vodafone Essar Ltd on 16th feb2010 but I am not getting any satisfactory reponse from their end.

I therefore request you to please accept complaint and do the needful accordingly.
For any further clarification on the case you can get in touch with me on my mobile nos. [protected]/[protected]

With regards,
CA Sandeep Bedekar
[protected]

Respected Sir,
I have made the payment of Rs. 316/- vide Reciept No. JMU/A/50339 Dated 15.02.2010 against the bill of My Mobile No. [protected]. But the J&K Circle of Vodafone has not given me the credit for this payment. I have repeatedly visited the Bahu Plaza Office of Vodafone in Jammu . But they have not entertained my complaint. Even they have debarred my Calls outgoing Service. I am now unable to call anywhere even after making the timely payments of my Bills.
You are resuested to please look into the matter.

Dear Sir,

I am carring Cell No. [protected] with Vodafone and against this services I am making regular payment as per bill and no Outstanding against this No.even that Vodafone deactivated My out gong services and telling that I have not paid against last 2 bill . I told Vodafone that I have paid and given the detail but they are still not resuming my service. My latest 2 Bill payment deatl are as follows.

Janauary 2010 Bill Amount is Rs 380/ and I have made payment Rs.390 in cash at Vodafone Mini Store Nav Omkar Society Sector 8A Airoli Navi Mumbai . Bill No. 2348 dated[protected] Bill Copy attached

February 2010 Bill Amount is Rs.284 and I have made payment of Rs 280 in Cash at Vodafone Mini Store Nav Omkar Society Sector 8A Airoli Navi Mumbai . Bill No. 2425 dated[protected] .Bill copy attached

As on today no bill is pending for payment still vodafone deactivated my No. due this I m facing a lot of problem as personal as well as business.

Request you kidly look into the matter.

With Regards

Mritunjay Tripathi
Airoli Navi Mumbai

i am a vodafone user from the past 5 years an have many connections of vodafone .
now i am being charged for vodafone live when i have not used it as i am using blackberry 899 unlimeted plan .
now i made a complaint .the feedback i got was you will not be getting any revert back an was hung up..
i was told i used youtube on my blackberry witch is now chargabel under vodafone live ..
i was never informed that you tube is chargabel under my 899 unlimeted plan of downloding ..
now why should i suffer for this

i want justice this is not that you can charge anything on your customers by giving them falls updates ..

i will now go legal against vodaone for this they have done to me and the harrasment what i have faced

my number [protected] for witch i made the complaint

thank you

tanuj bahl[protected]

my number is [protected] [protected] i have been charged 456.50 of vodafone live when i have not used it at all . i am using blackberry 899 plan unlimeted usage and downloading .
then howcome i am getting charges for vodafone live when i have not used it ??

when made a complaint i was told i may have used youtube on my blackberry ?

i was never informed that youtube is chargable on this unlimated download plan of 899 on my blackberry device..its been more than a month now i have not got the revrsal...

vodafone is tottaly corrupt . its me who is suffering . and now will go legal and make them relise that they cant fool there customers any more .. all of you not satisfied should go legal.

thank you

tanuj bahl [protected] [protected] (contact)

Hi, I am Shraddha and my no. is [protected]. I very well know that while taking this no. I submitted my Documents in one of the vodafone gallery in Borivali W.

After few months, I got the msg from vodafone stating that you need to re-submit the documents for verification purpose.

When i called up the Customer Care,for the same these people said that the name I am taking and the details mention in their system is not matching. then on which basis this company is asking the details for re-verification.They have stopped my outgoing and are not even giving a single hint for the guidance.

pls help me

Hi,

My Sister is continually getting dirty sexual harassment & unwanted messages from a Vodafone Number i.e.[protected] in spite of warning several times.

We are scared to give a police complaint as we are not sure of the person, it would be of great aid if you could provide us with the Name, address, area or any details pertaining to this number so that we can take it forward legally.

Your early attention to this matter will be highly appreciated as the requirement is very critical,

Many thanks in advance,

how to activate DND services

i wana cancel my FF Plan on my vodafone number but i am not getting line to vadafone care i tried both the 111 and 121 numbers but i am not at all getting the lines so please tell me for which i have to call to talk vadafone customer care.......

Hello all,

I had made Payment's on this account even after my repeated request at customer service to deactivate the connection and internet service as it was not compatible for my usage .

However this was after ward's confirmed that each request was confirmed as an inquiry when the request was deliberate and was a complaint and vodafone continued to charge the same.

Hence forth ie;you can waive off the balance and have me as a customer after you those call recording's which proves whether if i am saying the truth or not.


If you want top go ahead with the hassle i would not mind paying the bill.

However then you should consider this request my a reply and i can go ahead with a consumer dispute with Ombudsman and allow the case to be listened in the court of Indian Judiciary.

I dont have to challenge and say that i am speaking truth as this has caused me mental harm and loss of sleep .

I had paid off the connection by paying off an amount of 7000 which you could say was by not abiding to term's however i asked them to disconnect the service however later as i awaiting response i had to go outstation and was receiving incoming calls which caused a bill however i was expecting a call from you guy's .

Later the same month the charges for mobile connect continued accruing in statement even after repeated request to deactivate.

I knew if i these guys still would keep charging so i paid off and still they did not close the connection

i paid another 3000 and a 655 just without even the sim being worked and they sent bill's by email no body is able to explain why.


I have lodged this complain with themail i sent them around a month back . They wont even reply and they still can break the rule's .That 's a corporate company isn't it ? YES FOR SURE BUT NOT IN INDIA NOT WITH ANY ONE ELSE..

Request you to kindly do the needful.


Manujith Das