[Resolved]  Vodafone — Convert from Postpaid to Prepaid

Vodafone — converting to postpaid

In starting they used to call me daily to convert my prepaid to the postpaid. Once I paid the amount and submitt all the documents. Earlier they told it will take max 72 hours but now almost 25 days have been passed but my prepaid is still prepaid. No body is doing anything related to my request, they only say we will send a executive to you tomorrow.
I have paid 250 rs but no they dont pick up my phone. I talked to Mehak sharma and Deepak sharma, but they are doing nothing. This is highly waste company, I request you to never faith on VODAFONE.

Vodaone Prepaid mobile — Promotional/marketing calls

Vodafone is calling me on roaming to sell its products and refusing to refund.
Below email thread
_______________________

Dear Mr. Ahuja ,

Thank you for your e-mail dated 30/09/09 regarding the services on your Vodafone mobile number [protected].

We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

We would like to inform you that, as per our records, your Vodafone number was not registered under NDNC (National Do Not Call) registry. On the reference of your email, the DNC services has been activated on your Vodafone numbers [protected] effetcive 29/09/09.

You have been charged for promotional call while roaming, and at that time your DNC service was not active. Hence, we regret that we would not be able to reverse charges levied towards the incoming calls while roaming from your Vodafone mobile number.
Assuring you with the best of our services at all times.

In case you need further assistance, do call or email us. We?ll do our best to help you.

Happy to help,

Rachita Jaiswal

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@yahoo.com
Sent: 01-Oct-2009 12:23:34
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Services of your Vodafone mobile number [protected]

I do not accept this reasoning. I do not see this logical. I received call from Vodafone to register for ringtone. Its vodafone's mitake to call and force to offer this service. If I need any service I will contactB myself NOT YOU.
B
If this is the case than I will move to TRAI for clarrifications and will also seek help from Consumer court.
B
I want my hard earned money back , Vodafone can not do this to me.
B
Hence I would requst you to resolve this issue now rather than at later stage.
B
Regards,
B
S L Ahuja

--- On Thu, 10/1/09, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:



From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Services of your Vodafone mobile number [protected] [REF:[protected]]
B

To: [protected]@yahoo.com
Date: Thursday, October 1, 2009, 7:17 AM



Dear Mr. Ahuja ,

Thank you for your e-mail dated 28/09/09 regarding the services on your Vodafone mobile number [protected].
B
We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.
B
We would like to assure you that our billing system and switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability. Hence, please be assured that we cannot bill you for calls that are not made or received on your SIM Card. As per the details mentioned above, we regret that we would not be able to reverse charges levied towards the incoming calls while roaming from your Vodafone mobile number.
B
Assuring you with the best of our services at all times.
B
InB case you need further assistance, do call or email us. We?ll do our best to help you.
B
Happy to help,B
B
Rachita Jaiswal
B
Vodafone Care
Contact numbers*
Vodafone CareB B B B B B : 111 or +91-[protected]B
B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B B (Toll free from Vodafone mobile phones within the home network)
Fax numberB B B B B B B B B B B B : +91-[protected]/[protected]
E-mailB B B B B B B B B B B B B B B B B B B B B B B :B vodafonecare.[protected]@vodafone.com
WebsiteB B B B B B B B B B B B B B B B B B B B : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.com
Sent: 28-Sep-2009 3:05:17
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Services of your Vodafone mobile number [protected]

Thank you very much for the information about 45 days. Which i think is too much time to disable a service.
I want my talk time credited back to my account. You have not replied to that Mr. Jain???
Regards,
SL Ahuja

--- On Sat, 9/26/09, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Services of your Vodafone mobile number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Saturday, September 26, 2009, 3:56 PM

Dear Mr.Ahuja,
Thank you for your e-mail dated 24/09/09 regarding the services of your Vodafone mobile number [protected].
As per our records, your Vodafone number was not registered under NDNC (National Do Not Call) registry.
B
On the reference of your email, the DNC services has been activated on your Vodafone number [protected].
B
The DNC service will be implemented postB 45 days of the activation date and hence we are not able to take action on same.
In case you receive promotional calls/SMS postB 45 days of the activation date we request you toB provide the below mentioned mandatory details to resolve your complaint on the promotional calls/SMSB received on your Vodafone number.
The mandatory details required are:B
?B B B B B B B NumberB from which call/SMS received
?B B B B B B B Date of call/SMS
?B B B B B B B Time of call/SMS
?B B B B B B B Contents of call/SMS
You can also call us at our toll free 1909 / 111 number to provide these details.
B In case you need further assistance, please do call or email us. We'll do our best to help you.
B
Happy to help,
Abhinav Jain
Vodafone Care
Contact numbers*
Vodafone Care: 111 or +91-[protected]
B B B B B B B B B B B B B B B B B B B B B B (Toll free from Vodafone mobile phones within the home network)
Fax numberB B B : +91-[protected]/[protected]
E-mailB B B B B B B B B B B B : vodafonecare.[protected]@vodafone.com
WebsiteB B B B B B B B : www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.com
Sent: 24-Sep-2009 2:26:44
To: vodafonecare.[protected]@vodafone.com
Subject: [protected]

Hello there,
I am on International roaming and I keep getting your money making promotional calls to register for ring tone.
Yesterday I received the same and paid Rs.75 to hear your money making promotion call. Can you remove me from your promotional calls list and credit back my hard earned money to my phone account.
Your cooperation in this matter will be appricaited.
Thanks
S L Ahuja

Convert from Post paid to Prepaid
I don't want continue on Post paid, I need convert Pre paid again.

Now prepaid also having the same offers, but on post paid we have to pay 300/- Rs. additional.

Previously my connection is Prepaid so I need convert it from post paid to Pre paid.

I don't want to go for new number I need this number with Pre paid.

Hi

I am Vodafone holder from past 2years, earlier i used STD 1rs pack means 31bonuscard, Now i have STD 50paise Bonus card using
But i want de-activate STD 31Bonus card, How to am i do?
but i tried to call no.of time's to Customer care Centers, they were not pick the phone
Anybody have this information please inform to me?

I came across this. Please see if this is of some use to you guys.

http://www.vodafone.in/documents/pdfs/migrationpost2pre/postpaid_to_prepaid_migration_ors.pdf

Regards,
Varalu.

I am using the vodafone number from the past 4 years. it was previously a prepaid one, but later 2 years back I have changed it to postpaid connection. Now that I dont want to continue the postpaid connection, is there any way to convert it back to prepaid connection. Because I dont want to continue with vodafone if it cannot change my sim to prepaid. While other networks are providing the facility of conversion from postpaid to prepaid, why is vodafone not providing this service.

Please give me any suggetions.

Thanks & regards,
Khan.

Hi,
I want to convert my vodafone postpaid no. to prepaid no. but these vodafone buggers are telling that its not possible but all the other operators are doing that.when i convert to pre paid to post that time i give him document know i am given same document then he said this is not valid.



Pls help.

Hi,
I want to convert my vodafone postpaid no. to prepaid no. but these vodafone buggers are telling that its not possible but all the other operators are doing that.when i convert to pre paid to post that time i give him document know i am given same document then he said this is not valid.



Pls help.

jyotish kumar
[protected]

Why dont you people try mailing them.You will have proof that you have communicated these things.Please see that every service provide has to mandatorily provide for migration between post paid and prepaid.Please see the TRAI webpage for this http://www.trai.gov.in/csinterest7.asp

Also they have a form for migration from postpaid to prepaid http://www.vodafone.in/documents/pdfs/migrationpost2pre/postpaid_to_prepaid_migration_ors.pdf

I went to vodafone store with printout of these two.But still they shamelessly maintain that they cant provide migration from postpaid to prepaid.But I am not going to leave them.I will mail to their customer care mail id and if they are not going to respond properly I am going to write to consumer complaints authorities and also inform media about this daylight violation of the law of the land

My mobile number is[protected]. Vodafone is not allowing to migrate from postpaid to prepaid.
Place: bangalore
Holding this postpaid connection for more than 2-3 years.

please do the needful. thanks.
Arul / Dec 2, 2009

I was using prepaid connection [protected]. i converted it to postpaid 10 months ago.But Billing in postpaid was full of mistake, i paid my bills without knowing this mistakes. One day after 10 months i got suspicious about billing. I visited vodafone store checked my itemized billing for one month and found big mistakes.vodafone corrected mistake for one month. Then i asked itemized bills for previous months also because i am still suspicious about my previous months billing. Vodafore Reprentative At Vodafone store (BTM Layout Banglore) replied that i can not get itemized bill for Previous months. Then i asked him about converting from postpaid to prepaid. He replied me that there is no provision for that. I refused to pay my current bill unless i gets itemized bill for previous months. Vodafone then sent me legal notice to pay my bills and threated me that my name will be put in defaulters list. But As per TRAI regulatory i knew that i can get itemized bill for every months,

Hi!!

I m having postpaid conection # [protected] in Delhi Vodaphone from last 4-5 years... Earlier it was prepaid but i migrate this to postpaid from last 2 years but now i don't want to continue with this postpaid & again want to shift to my prepaid connection without change my number...

So pls guide me...

Sameer Bhardaj
[protected]

I want to convert my vodafone postpaid to prepaid my mobile no [protected]

Sir
my number is [protected] i wan to conver this post paid number into prepaaid they are not converting it into prepaid . Every time i visit the vodafone they saybthat instead of converting dicontinue with this connection but i want to keep this number..
place:noida

Vodafone — want to convert my sim card into prepaid

Dear sir,
I want to convert my sim card into prepaid due to excessive use of my mobile.
I am not able to pay so much bill.i told my credit limit should be 400 and its crossing every month.
Please do the needful as soon as possible.
Thanking you.

HI this is Yogesh Agarwal from Hyderabad. I've visited Vodafone store many times for conversion of Postpaid([protected]) to Prepaid but in vain. Customer Care Executive are saying that they are helpless in this matter as they are not authorized to do so. I dont understand whom to contact as there is no one with whom we can speak in this matter. Vodafone is Big telecom but senseless company who does not understand basic need of its Customer.

Regards,
Yogesh
[protected]

Hello,
The fact is that Vodafone in India really sucks.
What i think is, all they do with the customer money is spend it on the advertisement and promotion.
The always make very good promotion of whatever they are selling, the customer satisfaction lacks.
I once wanted to convert my postpaid to prepaid. you wouldn't believe me i spent almost half my day over there to get it done, and thats not all, after giving them all the required documents. The next day i get a message from Vodafone saying, my number has been deactivated due to lack of document proof?
I mean what else should i submit? I'm just a student. All i had was my ration card, Pan card and my collage ID. I gave them the copy of all.
There are many more incidents like this, in the end i had to change my number n go with airtel. Well Airtel is not that good. But its 100% better than Vodafone.
Please do not buy it. You will love it in the beginning. But later i'm sure you'll regret it.

I called their (Vodafone) call center and they asked me to walkin to any vodafone store to get my postpaid number converted to prepaid.
Looking at above discussion, I was not very optimistic. Let me figure this out for myself tomorrow. Will post an update thereon.

Regards,
Prasad Puro

i have been finding last two months for only local call plan for me in postpaid in delhi can you suggested me to best plan

i want to convert my postpaid connection in prepaid with same vodafone number. as soon as possible. pls give me needful support. its urgent. my company polilcy is now changed, now comapny can't give us money for calling. thnx

my no:- [protected]