Vodafone India Complaints & Reviews

To:

Vodafone Ltd
Complaints Department

I am pawan kumar of vodaphone customer last 3 year, Today when i recharge my a/c of your terrif voucher, My 300 free sms not credit in my( both a/c still and my bonus time also dedected from my a/c, so i am not satisfied of your service.
I am waiting for your immediate action of my problem.
I humbly request to you, pls resolve my querry

my phone no is - [protected] and my second no-[protected]

Pawan kumar

I bought Hutch about 3 yrs back till it was Hutch I was satisfied with the network and the services. But from the time Vodafone acquired Hutch IT SUCKS.

When ever I call customer care it takes hours to speak to some one, and when some one picks up the phone they dont give information I am trying to disconnect my number from past 3 months and no body is even doing that. I have to paythe bill.

HOPELESS USELESS VODAFONE.

i pranam salunke have taken the postpaid sim of no [protected] two months before nd i have paid all my bill but still my outgoing calls r barrred ... i have paid the bill 10 days before, , , nd i have also given the complaint regarding this to the vodafone stores in belgaum which is near goawas .. nd from last 10 days daily im going to the stores but they r not responding ... so please check it nd release my outgoing call... do it sonn .. u say vr happy to help but im not happy with ur service

Hi,

Vodafone has lauched new ad "Happy 2 Help" Which seems incorrect to me. They are happy to help. They are not bothered about email sent to them.They generally do not reply to emails even after sending reminders.
I have couple of emails lying in my email sent to vodafone, but no reply from vodafone.

So next time when you read "Vodafone - Happy to Help", Please read it as
"Vodafone- Not Happy to Help "


Sudhir

I have taken Vodafone Postpaid connection recently and I feel sorry to say that they are the worst I have ever encountered. I was on roaming, first day it was working. But the second day tried to connect so many times but could not access the network. When I returned back to Delhi, Ithere was network but I could not make outgoing calls. I tried Customer care from 6 pm to 11.0 but could not get connected. finally when I got connected, they said my number showed negetive verification because of which the services were barred and since now they are positive it will get activated in 2 hours. I dont know at 11 O'clock at night how can they make a verification and that too positive. What were they doing for the whole day when they were told to activate the services as soon as possible? They were called so many times at day but there was no result.

is number ne mujhe bahut paresan kiya hai.ye bahut galiya deta tha.please num.band kr dijiye.ye phone par sab ko tang karta tha.

Dear VODAFONE's Sirs/Madams,

Today(15/07/2008) UNFORTUNATELY I have taken for the first time VODAFONE prepaid connection for my spouse and fortunately AIRTEL connection for myself.

AIRTEL was activated in 10 minutes of time .

But the great VODAFONE !!! I Am still waiting since 1 O'clock to get activated.

When enquired with the concerned authorised shop person he assured the activation in 10 mins. for eye wash sake I suppose.

You please be open regading your services and train the authorised agent with realistic times for activation.

And ringing to customer care ...!!! NO reply for the past 5 hours...

Please make sure that your services match your advertisment in TV

I have a vodafone pre paid connection [protected]. Vodafone advertises in its website for Lifelong special offer 195 plan. I got this recharged thru my citibank online account and I got 10 rupees talk time only. I called up customer care and spoke with a gentleman named Shiva. He does not have the flair to speak with a customer, he was rude and unwilling to listen. trying to diverse the topic. He says that amount of recharge is only applicable for new customers only and I have made a mistake and have to live with it.
URL: http://www.vodafone.in/existingusers/Prepaid/Tariffs/Pages/cost_structure_hyd.as...⇄

In the above link it is no where mentioned that this is for new customers only. The website is misleading customers and fleecing their hard earned money.

I would NEVER RECOMMEND Vodafone to anyone.

Thanks,
Arvind

Please sir my mobil number [protected] deactivity due to allowted official phone from northern railway.
you can contact me on this number [protected] & [protected].

I m using Vodafone number for last 4 years ([protected]), i was happy with their services, hence i have applied for a new connection, I have contacted my nearest Vodafone store some Tripti Naidu named girl who is Senior Executive - stores visited my office, taken signature on a New Number Application Form, Collected my Docs, collected One Cheaque of Rs 500/- (HDFC Bank Cheaque), blocked a number of my choice on same day i.e 4th July 2008, since than she is missing, while contacting her on her number she never picks her cell phone ([protected]) & no body replies on office number[protected], in her absence i have discussed this problem with Mr Saiket relationship Manager Vodafone, nagpur ([protected]), Saiket is giving his commitment for last 7 days that I will get my Cheaque & Docs refunded, Nobody is helping me, this is a real poor service from the company officers. Now I also wanna close my previous Vodafone number ie [protected], i have shifted my number to IDEA, which i feel is better in service.

Please deactivate my mobil number

I had taken 3 new connections from vodafone 2 on billing and 1 on pre pay however its been 4 days and non of them have been activated I called up the customer services they said that they cannot do anything in addition to that the advisor was so unhelpful and bluntly stated that its not a vodafone error its the Gallery error as if the gallery and the customer service were a part of the different organization; when asked for a manager the advisor stated that he cannot escalate the called, when I told him that as a consumer I have the right of escalation he put me on hold for 18 mins and disconnected the line. My Vodafone #[protected]/29 and [protected] have not been activated. In fully frustrated mood I went to the gallery and the advisor informed me that as there was no logo of my company on the identity card they need my sal slip I told him that the ID has an electronic identification number he stated that they don't recognize but the store manager said that the advisor was not aware and stated that he will log in my request ASAP and the line would be activated in 12 hrs its been 24 hrs and still no respite. I called up the Customer service again the same gyan no manager and please goto the gallery it has been a frustration start the only reason I have taken this connection is because of the group talk be its heght of inefficiency., their advisors are not bothered even to listen as soon as you say something they first reply that you get is its not our problem goto the gallery Hutch was anytime better..Can anyone help

sir,
i am interested in vodafone dealership. what is that process about this i don't know. pls tell me the toll free or business manegment phone numbers who tell about all formalities

thanks,

good morning, sir my vodafone sim is coming unregistered from 10-july-2008 as i want to make call urgently to bombay as i m in roaming and my number is [protected] plz solve my problem within 15 min.plz do the need full for me.

I am shocked and deeply disappointed by the policy of Vodafone and its dealers/subsidiaries. I am new to Bangalore and have recently taken a Vodafone prepaid connection for 333 scheme from "The Mobile Store" in Bannerghata road, opp Mantri Elite building, Bangalore 76.

I went there yesterday and asked for Rs. 200/- talktime. Then I got SMS saying that "Processing request for a refill of INR 200.0 Transaction ID KK089/208689. Please pay to retailer". Then I got SMS saying that my account has been refilled successfully by INR 47.89. The shopekeeper was also confused or maybe was acting with malafide intentions. He is selling Vodafone connections and is in dark about your policies or has intentionally mislead me.

I called Vodafone care and the customer care associate (Shweta Deshpande) first said that it will come after 24hrs and then later said that the remaining money has been taken as service and processing fees. I called up three times in the customer care number and got different reasons. When I requested to talk to the manager in charge they kept me on hold for half an hour. All were ignorant of the fact why I got Rs. 47.89 when I paid Rs.200/-.

Later I came to know that if we recharge with Rs.150/- we get full talktime. Going by that logic we should at least get Rs.150/- if we recharge with any amount greater than that.
You have not educated your dealers/subsidaries selling your products and have neither educated your customers. There was no pamphlet or any other tariff plan given to me when I took the connection.

I wish to register my complaint with the strongest possible way. This practise of your company is highly illegal and unethical. If Rs. 200/- is not a valid amount then why do you allow your system to accept it. I request you to return my money or full recharge amount. I have never expected such "service" from an international company. If not then I wish to complaint against Vodafone to TRAI.

Bhaskar Jain.
Vodafone number:[protected]

Hi,

I lost my mobile with the no- [protected] on[protected], please block the sim card for the same.

Requesting,

Rachana Dharpure.

wel...when i gave a request to convert my prepaid connection into post paid, the vodafone executive told me the 499 plans as
rent - rs 499
free mins to local and std mobiles - 664
sms - 499 local
but after the plan got activated on my no...an executive who visited my house told me that there is no such plan...and i would get only 499 mins free on local and std mobiles in place of 664 mins...
i am very much agitated with the false comitment the vodafone employees make just to sell their connections...i have called customer care many times but they have no resolution and they dont bother at all after selling their connection...at last the customer has to suffer...

My bill amount for November 2007 was Rs. 817.38. I had standing instructions set to pay the bill amount through my account. As I was discontinuing with the number, I put in a request to discontinue the standing instruction and paid the amount on November 30 2007 manually to avoid late fees. Later I noticed the amount was deducted from my account too for Rs 817.
When I informed customer care, they informed me that the excess payment would be refunded back with the deposit amount (Rs 500). After repeatedly following up on it, after six months I received my deposit amount of Rs 500 back (it should be done within 60 working days). Even after repeated complaints later, faxing them the statement reflecting double payment, showing the same at Vodafone store, still now I have not received the excess paid amount. They are literally parasites, squeezing out money from customers. I am planning to discontinue even the present number that I have which is a Vodafone connection. Please let me know, what could be done to teach these guys a lesson, and justice be done.

dear sir,

i have received letter of appoinment from vodafone group plc company in malaysia, , , , ,
they have selected me based on my cv and online form filling, ,
and sent me letter of appoinment like below


so please help mesay that whether the company reliable or not
as soon as possible












VODAFONE/CELCOM (MALAYSIA) BERHAD (167469-A)

MENARA CELCOM, NO.82, JALAN RAJA MUDA ABDUL AZIZ,

50300 KUALA LUMPUR, MALAYSIA.

CONTACT: +[protected]



CC - Human Resources Departments

_____________________ ______________________

4th JULY 2008



JOB REF NO :( VGP-/01/897654)




Name : SITHIK AHMED .K



SOFT COPY OF OFFICIAL LETTER OF APPOINTMENT



We refer to your earlier forwarded application CV / Resume for job engagement with relations to the (Vodafone Group Plc) of Malaysia.



On the above subject matter, (Vodafone Group Plc) of Malaysia management hereby congratulates you on your successful emergence based on detailed recruitment by our recruitment manager; Mr. John Afraid. Further details are as follows:



DESIGNATION: Computer Administrator

SALARY:

USD $17, 500.00 (Seventeen Thousand Five Hundred US Dollars only) monthly/take-home (After tax), Sterling or Euros equivalent depending on home country and currency preference.

BENEFITS: Travel Insurance, Medical Insurance, 5 Bedroom Flat Duplex, Free Education for your children both Home or Abroad, Free private Toyota Camry 2006 with Five years Experience Driver and 10 to 15 Days Break / Leave after every 90 Business Working Days.

JOB LOCATION: Kuala Lumpur, Branch (Malaysia).

JOB DURATION PERIOD: 24 Months (2 Years)

START DATE:

You shall be expected to resume on site latest by the 4th Aug 2008.

Herein, you have been forwarded employers’ prototype of contract terms and conditions via e-mail (Attached) for your perusal and digest; on your satisfaction and agreement with terms and response, you shall be expected to start your job processes and will be sent hard copy of contract document through the DHL courier services for endorsement via your Local Representative. Agreements will also be signed during the job processes.

JOB PROCEEDING/REQUIREMENT:

All employees successfully screened and recruited to resume employment at this new (Vodafone Group Plc) (And not presently possessing a valid Malaysia Visa Residence and Work Permits Clearance Papers)

COMPANY EXPENSES:

(Vodafone Group Plc) will shoulder Air Ticket Fee only.

Employee/Expatriate shall be expected to personally incur only the Visa Residential/Work Permit requirements.

Procurement and acquisition of their necessary permits clearance papers with the Malaysia Immigration Services and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than Five (5) working days after submission of Employee’s expenses report and receipts.

You shall be required to furnish us with your valid Malaysia residence and work permits papers on before 10 working days as a proof of readiness to join the (Vodafone Group Plc) in the due time as stipulated above for your job resumption with the (Vodafone Group Plc) of Malaysia and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the (Vodafone Group Plc)

However, for expatriate services employees who do not presently posses their valid Malaysia residence and Work Permits papers, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their valid residence and work permits papers with the Malaysia Immigration Diplomatic Attorney here in Malaysia.

________________________________________________________________

MALAYSIA IMMIGRATION CONTACT DETAILS BELOW:

IMMIGRATION DEPARTMENT OF MALAYSIA

Headquarters of the Department of Immigration, Malaysia (Ministry of Home Affairs) Level 1-7 (Podium) Block 2G4, Precint 2, Federal Government Administration Centre, and 62550 Putrajaya Malaysia.

E-mail: [protected]@instructor.net

E-mail: [protected]@immi-gov.com

Contact Person: Barrister Tsang Erick

Telephone: +[protected]

________________________________________________________________

Note that all Malaysia based employees' are to report personally to our Office with identification materials for signing and collection of hard copy of their contract Documents.

This is in line with the expatriate statuary law of the Federal Republic of Malaysia in compliance with the U.N. Terrorism Act. Find attached for other

Necessary related details of job.

Congratulations on your success,

MUHAMED MARTINS ALI

GENERAL MANAGER

(Vodafone Group Plc)

EMPLOYMENT PROCESSING MANAGER

(Vodafone Group Plc)







SIGNED BY GENERAL MANAGER



MUHAMED MARTINS ALI









I HAVE ACCEPTED CONTRACT/APPOINTMENT LETTER: SIGN



…………………………...⇄

SITHIK AHMED .K

Hi,
I have lost my Vodafone sim card. The number is [protected]. Kindly block the same card at the earliest.
Thanks & Regards,
Sachin Kakkar...