[Resolved]  Vodafone Caller Tune Service Automatically Activated — Balance deducted for service not availed by us.

Address:

Maharashtra

I have a VODAFONE prepaid number and had a balance of around 72 rupees in my account along with the 35/- rs SMS pack, my balance dropped to -72 rupees and a multi caller tune got activated on my number, when I called the vodafone care number I was told that it was activated by me and I told them that the mobile was with me in the afternoon and nobody was at home and I didn't activate the service as I was sleeping in the afternoon time and I personally don't run even the regular caller tune service and was never interested in doing so, in reply to that the executive VIJAY (he couldn't even speak or understand english) kept on blaming me for activating the service and I too took a stand of not admitting to something not done by me which is justified as a customer, When I told him I was not able to send SMS (for SMS pack that I had in my account) as well he told me "you need to have a minimum 1 RS balance in your account... to which I just asked him that "If you can deduct 99/- without the sufficient balance and the request from a customer why don't you let the clients use the SMS pack for which they have paid in advance to which he replied rudely " Hamara system aisa hi hai" this irked me and I asked him to transfer the call to the supervisor to clarify and seek solutions, he put me on a long hold and then came back on line and told me "Ye service aapne hi activate ki hai", when I told him why he didn't transfer the line to the supervisor he said "Supervisor ne mere ko bola hai bolne ke liye" ... this aggravated me even more, coz no where a supervisor can deny a customers call and here the executive didn't want me to speak to the supervisor, I asked him his full name and he denied to tell his name too , so I called the other time and spoke to other executive who willingly passed my call to a supervisor from whom after telling my problem I got the name as ",VIJAY JHILLA", I have a very bad experience with vodafone now, they keep on activating the service of caller tune irrespective of your balance and without your acknowledgement and blame the customer for no rhyme or reason, and that too put our balance in negative for it but for a sms pack for which we have already paid they want a minimum 1/- balance for us to send the bulk sms. Pathetic service and are looting the common people like this.